HARIKANT VASHISTHA

S/o Sh. J.L. Sharma Email: harry0610@indiatimes.com

House No. C-69, Lane No. 8, Mob: 09868387121
Brahmpuri Shahadra, Tel: 011-22183496
Delhi-110053

Seeking Growth in Operations, Merchandising, Business Development, Training or

Marketing in the Retail / Service Industry

Professional Profile

Over 12 years of experience handling entire business in reputed organizations in the

Retail & Service Industry
A keen planner & strategist with experience of handling entire business right from
the start-up phase (Property selection / Projects / Marketing / Operations / Training /
Commercial / Merchandizing / Licensing compliances / Product mix selection / Local
authority & customer needs)
Resourceful at developing procedures for achieving Top & Bottom lines through
Proper Customer Care, P&L Management & strict SOP adherence
Good at developing procedures, service standards & Operational policies with
proven ability to reduce the running cost of the unit by planning & implementing
effective control measures
Exposure in designing & implementing training programs for bringing keen customer
focus, high energy level & team spirit in the employees
Team leader with excellent problem solving skills
Optimum resource utilization for maximum service quality

Presently engaged with

COMESUN FOOD PLAZA as an Area Manager, managing 3 outlets with a total

trading area of 6200 sqft, annual business of 7.2 crs and total staff strength of 130
people

Professional Experience

15th March 2008 to 26th Feb 2010 with Sabka Bazaar, a group company of
Wadhavan Retail Pvt Ltd as Store Manager
20th January 1998 to 13 March 2001- Worked With NIRULA'S CORNER HOUSE LTD.
As an Operation Trainee.
15th March 2001 to 10 May 2003- Worked With PIZZA HUT (Specialty Restaurant
Pvt. Ltd.) Cannought Place. As a Buddy Trainer in front of the house.
 15th May2003 to 30th September 2006 - Worked with COMESUN FOOD PLAZA (R.K.
Group Pvt. Ltd.) as a Shift In-charge. A Chain of Multi cuisine Fast Food
Restaurants in Major Cities.
15th Oct.2006 to 10th march 2008 Worked with BIKANERVALA FOOD PVT. LTD. as
a Unit Manager.

Job Profile

Heading 3 outlets in Vijaywada

Finalizing layouts in co-ordination with the projects team according to the
geographical and catchment analysis
Executing & enforcing targets for the team related to sales, profits, customer
satisfaction, self & team development & overall improvement of the organization
Planning and controlling Top & Bottom lines by proper follow-up on margins, product
mix & expenses
Establishing store plans that are attainable & growth oriented
Deciding on store product mix (what sort of products to keep in the stores keeping in
mind the catchments, spending power and buying patterns of the target customers)
Establish & effectively control daily store activities / priorities
Organizing and delivering SOP Training to the team members
Uphold the values of Exemplary Customer Service through the modeling of behavior
& establishing appropriate guidelines
Maintain high standards of cleanliness & food / product safety
Monitor the integrity of the inventory control systems by working with vendors,
merchandising, sales & accounting
Proper usage of the computing systems in all it functionalities including pay roll,
inventory management & customer service
Monitor sales & human resource issues on a daily basis with a goal to maximize
profitability without sacrificing customer service
Maximize efficiency in the stores through the proper usage of daily store audits
Maintain inventory level at optimum efficiency through order placement via vendors
& appropriate corporate personnel
Monitor the performance levels of the store through statistical analysis of all the
appropriate reports
Identifying & developing a dedicated alternate vendor source for achieving cost
effective purchases of raw materials & reduction in delivery time
Building brand focus in conjunction with operational requirements
Ensuring maximum brand visibility and capture optimum market shares
Actively involved in overseeing store operations, thereby ensuring availability of
stock while maintaining the inventory level through INVENTORY & CATEGORY
MANAGEMENT
Analyzing business potential, conceptualizing & executing strategies to drive sales,
augment turnover and achieve desired targets.
Monitoring competitor activities and devising effective counter measures.
Identifying, qualifying and pursuing business opportunities through market surveys
and mapping as per targeted plans as well as through lead generation.
 Conducting extensive market research to analyze and assess market potential,
tracking competitor activities for providing valuable inputs to fine-tune selling &
marketing strategies.

Development & Training

Conducting orientation for new employees

Conducted Training need / analysis and course designing for the organization
Facilitated Customer Service Programs for over 300 employees
Making training plans for the new employees
Communicating with HODs & defining training needs
Preparing PGP (People Growth Plans)
Evaluating improvements after training sessions & defining improvement programs,
supervising & making sure that the organization complies to all government rules &
regulations as enforced from time to time
Develop candidates with potential & promote them to higher levels after training
them thoroughly in all business related subjects
Conducting annual & semi-annual employee performance reviews & appraisals
Practical & theoretical training to enhance skills & motivation levels

Customer Service

To ensure all the desired plans are being followed to achieve 100% total customer
satisfaction
To make sure that the best possible QSC is delivered to the customer
Respond in timely manner to all avenues at customer services
Implementing effective service strategies on solving complaints
Implementation of new ideas developed by the team to improve customer service &
satisfaction
Demonstrate flexibility in dealing with clients. Demonstrate professionalism in
managing sensitive situations where diverse & conflicting interests are present

Key Skills

Fluent & smart personality, lot of initiative, aggressive & target oriented
Good presence of mind
Able to understand problems, evaluate data, trouble shoot & resolve problems
Able to understand drivers of profitability & apply knowledge to drive customer
management & interaction
 Strong team building skills
Ability to work under pressure

Educational Qualification

Pursuing MBA from Madhurai Kamraj University

Professional Qualifications

Diploma from CCI in computer applications

Date of Birth : 06th of April 1978

Harikant Vashistha