Professional Documents
Culture Documents
Malavika EDUCATION
PGP, Indian School of Business (ISB)
Author of Research Paper on Internet of Things protocols, shortlisted for National Cyber Security Awareness Conference
Head of Business Technology Events at ILS(ISB Leadership Summit), annual flagship event at ISB
Product Owner for ISB KMP portal, performed gap-analysis to reduce end-to-end flow time from 8 min to <1 min(ongoing)
Marketing & Communications Coordinator for Business Technology Club( ~300 members)
- Organized a networking event, branded as Microsoft Day, with Business Heads of Microsoft (150+ footfall)
- Coordinated visits to 10 Technology companies for 50 members of Business Technology Club
Ranked in Top 1% of 400 students (CGPA 9.16/10) across streams for all 4 years (2007-2011)
President of Journalism Club, led 8 members, conducted 40+ events in 1 year, increased student engagement by 250%
Only intern to be offered PPO from Ericsson R&D, for implementing PC based Demo System that led to 7% cost savings
WORK EXPERIENCE
Senior Software Engineer, Ericsson R&D, Gurgaon
June 2011 - April 2015
Researched, designed and implemented business solutions for Internet of Things (IoT) and Telecom products.
Awards & Achievements
Won Ace Award (3/400 quarterly) for my outstanding contribution towards achieving business excellence in multi mediation
- Spearheaded performance improvement activity, resulting in 80% faster billing of postpaid calls for 30% global Telecom operators
Won Power Award (5/200 quarterly) for reducing faults by 30% and saving $100K for Telecom providers
Promoted on a fast-track basis First employee to be promoted in less than 30 months, against an average of 48 months
Selected among 3/400 employees for product transfer from Ericsson Sweden to India
Rated Exceptional Performer (4/400 yearly) for 3 years in a row, based on 360 degree feedback during performance reviews
Selected for Ericsson Employee Retention Program(5/400) for reducing CAPEX of Remote Device Manager by 30%
Leadership
Managed a Swedish-Indian team of 15 as Team Lead of Ericsson Remote Device Manager(Web based Procduct) for 2.5 years
- Designed and delivered 9 business use cases resulting in deals with 5 Telecom operators, generating annual revenues of $130k+
- Received Highest Score in Agile Leadership Evaluation among 12 Team Leads
Liaised with Strategic Product Management, UX, Test and Document teams as Architect to design implementation strategies
- Projected budgets and handled requirement gathering for 6 IoT requirement studies over 2 years for top Telecom operators
Created a new revenue stream by introducing new Platform for 20 year old product, impacting 360 Telecom providers worldwide
Conceptualized and designed Subscription based pricing solution for uniform billing across Ericsson Revenue Management Products
Established a tool as Process Manager for requirement handling( used by 30+ employees daily), improving efficiency by 20%
Conducted 3 day training workshops and mentored 12+ new joinees on Telecom and IoT domains
Client Engagements
Managed customer relations as SPOC for 7 international Telecom & IoT operators such as NBN-Australia, Volvo and MTS-Russia
- Handled conflict situations and resolved 15/19 critical customer issues affecting commercial business of IoT Operators
Consulted IoT Operators in Region North-America(e.g. Sprint) to reduce costs by $700K, resulting in deals with 6 new clients
- Implemented go-to market strategy for a multi-tenancy solution to increase the support from 1 to 35 clients, on a single offering
Interacted with top 5 Telecom operators to deliver 8 custom business use cases, generating annual revenues of $130k+
Innovation & Initiatives
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Received 1 Prize in Ericsson Business Unit Innovation Challenge for implementing POC for contacting constrained IoT devices
- Pitched business idea to the India Head and consequently got it inducted in product roadmap for Device Management Portfolio
Created dashboard to contact 1M+ Connected Vehicles and Smart Home devices, reducing OPEX by $500k for 6 customers
Designed an automated framework for early identification of faults to ensure quality, saving 50 man-hours/week
Organized Hackathon event at Ericsson R&D for over 300 participants in 5 categories
Initiated weekly Knowledge Sharing Sessions in Revenue Management Products for 400 employees
EXTRA-CURRICULAR ACHIEVEMENTS
Leadership
Founder of Karuna, a social welfare society in MITS that imparts education to 200+ underprivileged children annually
Led a group of 70 to win the section wars, among 8 sections in dance, acting, music and sports events at ISB
Event Head of Youth Parliament, leading 4 members for 3 events at Codinazo, MITS Annual fest
Awards
Won Best Skier(Snow Skiing) Award from Explore Himalayas among 200 participants at Solang Valley in Himachal Pradesh
Ranked 5-star aptitude (top 5%) with State Rank 21 in Nationwide Biotechnology Olympiad conducted by EduHeal
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Awarded 1 prize in Ideogram , Business Idea Presentation Event at Cordinazo , MITS Annual fest
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Awarded 2 prize in State-level symposium on AIDS , conducted by Ministry of Information & Broadcasting, Government of India
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Awarded 2 prize in Directors Cut, for movie showcasing social stigma of peer-pressure at Cordinazo, MITS Annual fest