Professional Documents
Culture Documents
(MBA-035)
SUBMITTED BY
DEEPTI JAIN
ROLL NO. 0906770022
MBA (2009-2011)
In partial fulfillment of the requirement for
MBA Degree Programme
Of Uttar Pradesh Technical University, Lucknow
ACKNOWLEDGEMENT
I am grateful to all those who have helped me directly or
indirectly in company this project. I firmly believe that there is
always scope for improvement and accordingly. I shall took
forward to received suggestions.
First of all I would like to thank God for his grace. I am
further thankful to Financial Auditing in Hotel Man Singh
Palace, Agra which give me chance to held my project study
upon of it
I further want to thank to Mr. Shamsul Huq who guide me
and help taking right direction in field work. I further welcome
inspiration and suggestion to make it best.
I sincerely believe that the road of improvement is never
ending. Hence I shall forward to end gratefully acknowledge
all suggestions received. I am highly grateful to faculty of
HIMCS Farah for acting as a Guiding star for me. Who helped
me in their own way to complete this interim report my sincere
apologies is who helped me in a variety of wage and Whose
name could not be individually acknowledged.
DEEPTI JAIN
DECLARATION
is the
outcome of my own work and the same has not been submitted to
any other university/institution for the award of any degree or
professional diploma.
Date :
Place : Agra
PREFACE
CONTENTS
Acknowledgement
Executive Summary
Introduction
Objective of the study
Career Opportunities In The Hotel Industry
Financial Auditing for Internal Auditors
Research Methodology
Conclusion
Annexure
Bibliography
EXECUTIVE SUMMARY
Hotel Man Singh Palace function is continually increasing its hold on all
other functional departments in an organization. In todays competitive
corporate environment, there is hardly any organization, which has not
realized the importance of financial auditing. Those who have still not
realized the importance of financial auditing organization are in a true sense
LAGGARDS. When we look into the scenario of hotel industry in India,
we can say only that hotel will survive who has the competitive advantage
over the others in the industry. The project study focuses on financial
auditing, which is an interval part of the management at Hotel Man Singh
Palace. It relates to the whole of auditing system at the hotel, which in turn
covers the auditing need analysis, formulation of auditing plans, the
auditing methods used in the hotel, the evaluation of auditing and the
feedback system used in the hotel. In order to obtain the relevant
information and data a certain percentage of staff and executives were
covered Financial Auditing questionnaires. Interview with the auditing
manager was conducted in order to know about the current status of the
auditing system at the hotel and to know about the auditing practices being
followed in the Hotel. Further an analysis has been done in order to know
the gap in the financial auditing system and based on that, suggestions have
been made to the management with the objective of a potential
improvement in the financial process system presently being followed.
INTRODUCTION
The ManSingh Palace of Agra, named after Rajput Emperor Sawai
ManSingh, is essentially a hallmark in Indian hospitality, which can be
experienced by the tourists staying at this hotel. The 100 elegantly
furnished rooms have attached bath, running hot and cold water along with
the captivating view of the "Tajmahal" available from the "Taj View
Rooms". The conference and banquet halls offer modern facilities with a
seating capacity of 35 pax to 300 pax. Rajvilas Conference hall is the
largest accommodating up to 300 persons. Darbar Conference hall is the
smallest with a seating capacity of 30 persons. The ManSingh Palace hotel
is overall a hotel worth a stay when you are in Agra.
Name:
Category:
Address:
Rooms:
Facilities:
Group:
Rates
Best deal
Deluxe room
Rs.6499/-
Rs.6174/-
Package Includes:
*Free accommodation for two children below 10 years in the same room - without
extra bed.
*Complimentary Breakfast for 2 children below 10 years.
*Supplement charge for extra bed Rs.1200/- in the same room with breakfast per
night.
*One double room for Two Nights/Three days for two persons.
*Complimentary fixed menu breakfast for two PAX.
*Complimentary non-alcoholic welcome drink for two PAX.
*Complimentary fruit basket & cookies on arrival.
*Complementary Ice cream for child/children on arrival.
*Complimentary ironing one set of suit/dress during the stay.
*Other Additional Benefits:
*25% discount on food, alcoholic & soft beverages and laundry.
*Complimentary health club facilities (except massage) at Agra and Jaipur only.
Health club
Health club provides you complete enjoyment and relaxation.
Party / Conference Areas
Rajvilas Hall, with a capacity of up to 250 pax. It is a 2040 sq. ft. hall with all
latest facilities available.
Darbar Hall, with a capacity of up to 35 pax. It is a 504 sq. ft. hall with all latest
facilities available.
Mumtaz Bagh (open area at pool site), with a capacity of up to 300 pax.in Bar -bQue, around 400 pax. for reception and upto 300 pax. to sit down. It is a 1850 sq.
ft. area with all latest facilities available.
Swimming pool
Mumtaz Bagh an open area overlooking swimming pool for Bar-be-Que and
Indian Folk and Cultural Show.
Dining
Sheesh Mahal
The Multi - Cuisine restaurant overlooking swimming pool tempts the most
discerning gourmet.
Bar
The Tequila
A well stocked bar, serves a wide range of Wines & Spirits from International and
Domestic cellars.
opportunity, India is a destination for hotel chains looking for growth. The
World Travel and Tourism Council, India, data says, India ranks 18th in
business travel and will be among the top 5 in this decade. Sources
estimate, demand is going to exceed supply by at least 100% over the next
2 years. Five-star hotels in metro cities allot same room, more than once a
day to different guests, receiving almost 24-hour rates from both guests
against 6-8 hours usage. With demand-supply disparity, 'Hotel India' room
rates are most likely to rise 25% annually and occupancy to rise by 80%,
over the next two years. 'Hotel Industry in India' is eroding its
competitiveness as a cost effective destination. However, the rating on the
'Indian Hotels' is bullish. 'India Hotel Industry' is adding about 60,000
quality rooms, currently in different stages of planning and development
and should be ready by 2012. MNC Hotel Industry giants are flocking India
and forging Joint Ventures to earn their share of pie in the race.
Government has approved 300 hotel projects, nearly half of which are in
the luxury range. Sources said, the manpower requirements of the hotel
industry will increase from 8 million in 2009 to 15 million by 2010.
With the USD 23 billion software services sector pushing the Indian
economy skywards, more and more IT professionals are flocking to Indian
metro cities. 'Hotel Industry in India' is set to grow at 15% a year. This
figure will skyrocket in 2010, when Delhi hosts the Commonwealth
Games. Already, more than 50 international budget hotel chains are moving
into India to stake their turf. Therefore, with opportunities galore the future
'Scenario of Indian Hotel Industry' looks rosy.
____________________________________________________________
_____________
Rank Country
UNWTO
Regional
Market
International
tourist
arrivals
(2009)[12]
International
tourist
arrivals
(2008)[12]
International
tourist
arrivals
(2007)[12]
International
tourist
arrivals
(2006)12
France
Europe
74.2 million
79.2 million
80.9 million
77.9 million
United
States
57.9 million
56.0 million
51.0 million
Spain
Europe
52.2 million
57.2 million
58.7 million
58.0 million
China
Asia
50.9 million
53.0 million
54.7 million
49.9 million
Italy
Europe
43.2 million
42.7 million
43.7 million
41.1 million
Europe
28.0 million
30.1 million
30.9 million
30.7 million
Turkey Europe
25.5 million
25.0 million
22.2 million
18.9 million
Europe
24.2 million
24.9 million
24.4 million
23.6 million
Asia
23.6 million
22.1 million
21.0 million
17.5 million
10
22.6 million
21.4 million
21.4 million
11
India
5.21million
United
Kingdom
German
y
Malaysi
a
India
5.5 million
intensive, having a long gestation period, and the new tourist destination
and circuits also take a long time. The hotel industry are linked to the
progress of tourism industry. There is bright future of this project.
Plant capacity: 150 Rooms
Plant & machinery: Rs. 2000 Lacs
Working capital: Rs. 237 Lacs
T.C.I: Rs. 1000 Lacs
Return: 30.68%
Break even: 47.21%
5 Star Hotel
he hotel industry is an important component of tourism industry. Its
foreign exchange earning capacity is also high. The irritation of economic
reforms in this country gave a boost to the hotel industry. The demand for
rooms in hotels by foreign businessmen has increased sharly.
Understandly, most indian hotel chains are pushing ahead with their
expansion plans. Perhaps the government should extend a few more sops
to the total industry so that its capacity expands to keep up with the rising
demand. The hotel industry deserves a few more sops because it is capital
intensive, having a long gestation period, and the new tourist destination
and circuits also take a long time. The hotel industry are linked to the
progress of tourism industry. There is bright future of this project.
Plant capacity: 150 Rooms
Plant & machinery: Rs. 2000 Lacs
Working capital: Rs. 237 Lacs
T.C.I: Rs. 1000 Lacs
Return: 30.68%
Break even: 47.21%
the hotel for selling consumer goods, articles and beverages, is wonderful
combination for profit making center. Again if there is facility of p.v.r.,
health club, and banquet hall attract the tourist much more in that hotel.
Now a days most of the citizens all over the world are conscious about
their health, they want to make healthy body and physically fit throughout
the life. It will make the man much more free in their general tensionable
life. It is used mainly for special occasions on higher rent. Health club
consents instrument for exercise, swimming pool, yoga etc. Shopping mall
is newly developed complex centrally air-conditioned all type of business,
commercial and complete family entertainment centers. It contains pubs,
food chains, jewelers, gift shop, shoes, garments, sports, art gallery,
studios anchors retailers investors etc. Everybody come and purchase their
required things in competitive price with quality. Hotel business is very
flourishing business these days not only in India, but it has been termed as
an international hotel industry & it carries very brilliant prospects. There is
good scope of this project.
Plant capacity:
Working capital: N/A
Return: 59.00%
Water Park
In ancient India, there was large use of water in the Tapovana, and
rich culture along with beautiful beaches and rural tourism. With India
being on the global tourist map and an increasing number of people
coming to India for tourism or business, Indian hotel industry is looking at
expansion in a major way.
Plant capacity: Single Room - 30
Nos. Double Room - 40 Nos. Suites Plant & machinery: 327 Lakhs
- 10 Nos. Banquet Hall - 1 Number
Working capital: Return: 48.00%
HOTEL
Hotel industry totally depends on the growth of the tourism as well as
proper import and export growth of the country. If there are good countries
associated in the territory of the region, there will be good scope for
business transaction, hence there will be good scope for hotel industries
due to the visits of the executives of different countries. Hotel should have
good and well educated staff for maintaining the hotels and servicing the
customers. The hotel industry is very glamour industry and also the
business of hotel industry is growing very fast. But these things are totally
depends on the location of hotels. Hotels should be located near about the
Air ports, Highways etc. There is good scope for establishment of new
hotels in India. The hotel industry in India is going through an interesting
Room
Discotheque - 1 No.
Working capital: Return: 46.00%
30
Nos.,
Information
Preparation
of
Techno-Economic
Feasibility
Reports,
The Mansingh Palace Hotel Agra is conveniently located near the center of
the city, where guests will find a number of business and leisure attractions.
This Agra accommodation is within minutes of shopping, dining, and
entertainment. The Taj Mahal is just over a mile away from the
accommodation as well.
The Mansingh Palace Hotel Agra is just a few miles from the railway
station and guests can make use of on-site parking during their stay.
The guestrooms at the Mansingh Palace Hotel Agra include an array of
amenities, such as air-conditioning, minibars, in-room safes, irons and
ironing boards, and private bathrooms with hairdryers. Select rooms offer
views of the Taj Mahal.
Guests will find a variety of amenities at the Mansingh Palace Hotel Agra,
including a swimming pool, a restaurant, a bar, conference facilities, a
fitness center, a banquet hall, a coffee shop, a laundry service, and 24-hour
reception. The hotel is a traditional style accommodation with local dcor
and views of the area attractions.
Amenities:
24 Hour Reception
Air Conditioned
Banquet Facilities
Bar / Lounge
Barber/Beauty Shop
Business Center
Cable / Satellite TV
Concierge
Conference Room(s)
Currency Exchange
Disabled Access
Elevator / Lift
Fitness Room/Gym
Hair Dryer
High-speed Internet
Laundry service
Luggage Storage
Meeting Rooms
Mini Bar
News Stand
Parking
Porters
Restaurant
Room Service
Safe-Deposit Box
Sauna
Security Guard
Swimming pool
TV
a)
Assessment
procedures.
b)
undertaken
in Hotel Man Singh Palace
c)
d)
Many more opportunities are waiting in a queue. With these the role
of FINANCIAL AUDITING is drastically change. Its fields of operation in
todays worlds knew no boundary. Each day it is confronted with new
challenges in new division of hotels. Therefore before knowing the role of
FINANCIAL AUDITING it is essentials to know different department of
the hotels as well their functions.
Calling all...
Course Description
Prerequisites: None
Advanced Preparation: None
Delivery Method: Group-Live and Group-Internet-Based
For internal auditors who want to understand and expand their roles related
to financial reporting, as well those who simply need a refresher course
on financial accounting concepts, this seminar is the ideal way to get up to
speed. Beyond a basic accounting class, this course will enable participants
to approach financial auditing with renewed confidence.
Taking on such topics as common recipes for cooking the books, and
covering information flow from business process to financial statement,
and more, this seminar will help participants understand how key business
processes relate to financial statements, as well as the impact of
information technology on financial statements.
Course Outline
Understand what journal entries are and demonstrate how they are
used for accounting purposes.
Understand GAAP hierarchy and identify the rules, rule makers, and
rule breakers.
Understand the financial auditing process and recall The IIA Practice
Advisories associated with financial auditing.
Purpose
Financial audits exist to add credibility to the implied assertion by an
organization's management that its financial statements fairly represent the
organization's position and performance to the firm's stakeholders
(interested parties). The principal stakeholders of a company are typically
its shareholders, but other parties such as tax authorities, banks, regulators,
suppliers, customers and employees may also have an interest in ensuring
that the financial statements are accurate.
The audit is designed to increase the possibility that a material
misstatement is not detected by audit procedures. A misstatement is defined
as false or missing information, whether caused by fraud (including
deliberate misstatement) or error. "Material" is very broadly defined as
being large enough or important enough to cause stakeholders to alter their
decisions.
Audits exist because they add value through easing the cost of information
asymmetry, not because they are required by law. For example, a privatelyheld company that does an issue securities on a public exchange might
engage a firm to audit its financial statements in order to obtain more
desirable loan terms from a financial institution or trade accounts with its
customers. Without the audit, the lending party would not have assurance
as to whether or not the company's financial position is accurate. In turn,
the lender could price protect against this information asymmetry.
The exact form and content of the "audit opinion" will vary between
countries, firms and audited organizations.
In the US, the CPA firm provides written assurance that financial reports
are fairly presented, in all material respects, in conformity with generally
accepted accounting principles (GAAP), where the threshold for materiality
is determined via auditor's judgment.
History
Audit of government expenditure
The earliest surviving mention of a public official charged with auditing
government expenditure is a reference to the Auditor of the Exchequer in
England in 1314. The Auditors of the Imprest were established under
Queen Elizabeth I in 1559 with formal responsibility for auditing
Exchequer payments. This system gradually lapsed and in 1780,
Commissioners for Auditing the Public Accounts were appointed by
statute. From 1834, the Commissioners worked in tandem with the
Comptroller of the Exchequer, who was charged with controlling the issue
of funds to the government.
As Chancellor of the Exchequer, William Ewart Gladstone initiated major
reforms of public finance and Parliamentary accountability. His 1866
Exchequer and Audit Departments Act required all departments, for the
first time, to produce annual accounts, known as appropriation accounts.
The Act also established the position of Comptroller and Auditor General
(C&AG) and an Exchequer and Audit Department (E&AD) to provide
supporting staff from within the civil service. The C&AG was given two
main functions to authorise the issue of public money to government
from the Bank of England, having satisfied himself that this was within the
limits Parliament had voted and to audit the accounts of all Government
departments and report to Parliament accordingly.
Auditing of UK government expenditure is now carried out by the National
Audit Office. Sing industry (acting through various organisations
throughout the years) as to the accounting standards for financial reporting,
and the U.S. Congress has deferred to the SEC.
This is also typically the case in other developed economies. In the UK,
auditing guidelines are set by the institutes (including ACCA, ICAEW,
ICAS and ICAI) of which auditing firms and individual auditors are
members.
To determine the major audit risks (i.e. the chance that the auditor
will issue the wrong opinion). For example, if sales representatives
stand to gain bonuses based on their sales, and they account for the
sales they generate, they have both the incentive and the ability to
overstate their sales figures, thus leading to overstated revenue. In
response, the auditor would typically plan to increase the rigour of
their procedures for checking the sales figures.
Substantive procedures
Timing: after year-end (see note regarding hard/fast close below)
Purpose:
Methods:
Notes:
Finalization
Timing: at the end of the audit
Purpose:
against its duty to examine and verify the accuracy, relevancy, and
completeness of the company's financial statements.
Numerous proposals are made to revise the current system to provide better
economic incentives to auditors to perform the auditing function without
having their commercial interests compromised by client relationships.
Examples are more direct incentive compensation awards and financial
statement insurance approaches. See, respectively, Incentive Systems to
Promote Capital Market Gatekeeper Effectiveness and Financial Statement
Insurance.
Department
Supervisor
Assistant
Supervisor
Order Taker
Cashier
Dispatcher
DISPATCH SEC
HAND IT OVER
TO CUST ON
RECEIPT OF
CASH PAID
TOKEN
CUSTOMER
ENTERS
AND ORDER
A DISH
(MENU)
THE
PROCESSED
ORDER IS
SHIFTED TO
DISPATCH SEC
ORDER TAKER
PASS THE ORDER
& GENERATE KOT
(KITCHEN&CUS)T
OMER)
THE
GENERATED
KOT IS PASSED
TO KITCHEN
FOR PROCESS
Qualities:1)
Sales Man:- They motivates the guest to spread more as the hotel
facilities.
2)
3)
4)
Co-Ordination:- Since they are reference point the F.O Asst. are
request to co-ordinate with other departments.
5)
Attributes:
1)
2)
3)
4)
Computers
2)
Printers
4)
5)
Cash register
6)
CC TV
7)
Telephone
Store
Storemanager
manager
Asst.
Asst.Supervisor
Supervisor
Store
Storekeeper
keeper
Computer
Computeroperator
operator
Assts.
Assts.
Helpers
Helpers
hygienic so that the food processed be safe from any unhygienic factors.
Kitchen is the lay where most the equipments are used to process the raw
materials into finished one.
In Hotel Niyaaz Kitchen been located in such a location where it is
connected to each of service areas like General, A/c and Non-AC section to
facilitate the flow of supply and cutoff the time taken to take the order and
to deliver the same to the customers. There is continues communication
between kitchen and other front and back-office departments to facilitate
the whole process.
KITCHEN ORGANIZATION:Refers to how people work within the kitchen food slow. Essential
organization is
critical to any business.
Executive Supervisor:His work into
1) Organize the kitchen
2) Compiles the mess
3) Order the food stuff
4) Show the required persist
5) To engage the staff
6) To supervise the kitchen
PRINCIPLES OF FOOD PRODUCTION:1) Planning of work and its distribution
2) Minimum time lapse between proportion and service
3) Adhesive to standards
4) Proper storage and recycling of food
Stewardin
Main
Planning
Purchasin
Serving
Cooking
Storing
Processin
Issuing
g
Preparing
Dispatch of
processed food
on receipt of
KOT
Day
planning
Preparing
requisition
sheet for
required items
Processing
the food
After
receiving the
items,
distributing
them on the
preference
basis
Issuing the
requisition
sheet to the
stores
KITCHEN EQUIPMENT:Kitchen equipments and food are necessary to enable various and
specialized task to be performed smoothly in a specific period times.
Therefore its important to have knowledge of care and upkeep of kitchen
equipment. While selectively a piece of equipment certain factors have to
be kept in mind which are as follows:1. Construction of equipment
2. Capacity
3. Price of equipment
4. No. of use of equipment
5. Noise caused by equipment
6. Drainage system
7. Availability of spare parts
8. Fuel supply
9. Maintenance of equipments
10.Weight in relation of movement and capacity of kitchen.
11.Easy to use
12.Over all size in relation to space and work floor.
13.Time construction
2. Sealing machine
3. Choppers
4. Mixer, grinder, beater
5. Kima grinder
3) Storage Equipments:Pot rack
Storage racks.
1. General
Darshini
General
General Family
2. Non A/C (Deluxe)
3. A/C
GENERAL
This section is handled by the manager who is responsible for the
upkeep of this service area. In Hotel Man Singh the general section is
located just to the entrance to get an easy accessibility to the customers.
The sitting arrangement is been made such a way that the section is capable
to accommodate the customers even in full house, without the chaos.
Sitting capacity
Darshini
(Accommodate-78)
General
(Accommodate-70)
(Accommodate-38)
Deluxe
This section is the most step-in section in Hotel Man Singh. The
service provided in this section is the same what is provided in other
sections but the procedure or system what is followed in the general section
as Darshini is not been followed here, and there are waiters (server) are
been assigned to the specific tables and only those specific servers are
authorized to attain the customers who occupy those seats. The ambience
provided to this particular section is so stimulating towards the kitchen and
the food cooked in Hotel Man Singh, that the customer will come to know
what utmost care is taken to prepare the ordered food. This is all done by
hanging some of the animated photo frames on the walls showing the
animation gestures to prepare food etc,. This also helps the management to
keep the customer busy in having an glance on those photos, so that if any
delay take place that can be covered in that time taken by customer to view
those pictures.
The customers in this section are provided with separate wash rooms
to fresh-n-up, and been also provided with waiting space in case of any
delay or no convenient space to sit at the time of full house. There are
nearly eight (8) fans to spread fresh air and to make customers feel like
home.
Managers
(General, Deluxe & A/C)
Captain
Line Manager
Waiters
Asst. Waiters
Utility
House Keeping
kitchen, dining room, food service managers ensure that customers are
satisfied with their dining experience.
3.
4.
human-
are present to cover each shift. If employees are unable to work, managers
may have to call in alternates to cover for them or fill in themselves.
RESEARCH METHODOLOGY
The manner in which a study is conducted is the basic plan that
guides the project. With respect to this, the building blocks of
the research may be explained as under:
The information required for this project study is collected both
through the primary as well as secondary source of data.
Tools for Data Collection
Primary sources of data
Questionnaire
Questionnaire method for primary data collection was used to collect
information that was relevant for the objectives of the study.
The questionnaire is a mix of both open as well as close-ended questions
Basis of Questionnaire
The questionnaire is made on the basis of the following parameters. These
are:
Quantity: It includes questions, which voice employees concerns
regarding the number of financial auditing hours spent by them.
10
10
05
Front Office
25
Food & Beverages:- Here also there was a mixed response. 80% of the
employees said that the financial auditing activities are important and 20%
said they were moderately important. This being a food and beverages
department it is important for all the staff to learn new menus and divergent
menus. It is important for them to learn how to present the menu, food and
drinks. They should have knowledge about the various drinks and how to
serve them.
Front Office Staff:- 90% of the employees said that the financial auditing is
very important and only 10% said that auditing is moderately important.
Front office employees / staff said that they are required to keep in touch
with the visitors and guests of foreign countries on a daily basis.
Engineering & LAUNDRY:- Most of the employees said that they are
aware of the financial auditing activities in the organization but they are not
put to any such training and development activity. 40% of the employees
said that there are departmental trainers and training is important whereas
60% said that there are not departmental trainers and no auditing is imparted
to them.
Front Office:- None of the employees said that they need any cross audit. A
high importance (80%) is given to the need for financial auditing in relation
to enhancement of present job / skill and second highest (20%) importance
goes to the need for behavioral related financial auditing.
is
the
personal
interaction
with
the
departmental
Feedback systems
According to the employees surveyed in all the departments,
70% said that the feedback is taken through a prescribed format
wherein they have to fill in the details of the training with the
summary of the financial and knowledge they have gained.
Whereas 30% said that the feedback is taken verbally and they
are being observed on a daily basis on their jobs.
Fe e dba c k s ys t e ms
( Al l Four De pa r t me nt s )
with purpose to know our customs, culture way of life, so they would
readily willing to spend more both time and money on them.
An instant Medicare Insurance scheme for the tourists, with their office at
main entry points and important places in Agra may be introduced. A
separate hospital with all modern facilities and proper ambulance service
for the exclusive use of tourists may be set up at Agra.
Experience has shown that tourist react sensitively to any possible threat to
their safety and security. So police patrolling in muftis is necessity to keep
an eye on the antisocial element to curb their nefarious activities.
The Indian hospitality industry's rapid growth is being derailed owing to
high attrition and fickle loyalty of its most important resource people. Training can ensure peak performance as technology
develops, guest demands increase and outsourcing of jobs swells
Greek philosopher Aristotle had stated that pleasure at job puts perfection
in work. Both are a derivative of a deeper understanding about
the task on hand - depending on quality education and
comprehensive training. And the latter mentioned dual-pronged
strategy is the solitary talisman available to the embattled Indian
hospitality industry, currently reeling under a manpower crunch
and heightened attrition rates, which threatens to ruin its swelling
fortunes. Education and training, since the inception of the
it
demands
exceptional
performance
from
out
for
communication
those
skills,
with
job
educational
knowledge,
background,
experience,
potential,
RECOMMENDATION
The best auditing according to him is On the Financial Auditing imparted
by the supervisors and this does not cost anything to the organization.
But this is not enough. The personnel need to be trained for the future
development. On the auditing can only enhance their knowledge and skills
on the current procedures and systems but cannot train them for the
procedures and systems of the future. This will require the organization to
send their executives to seminars and to other organizations to learn. The
technological development is taking place at a very high speed. Customers
are becoming knowledgeable and king. In a service industry it is very
important for the employees to understand the needs of the customers to
whom they are going to serve. Hotel industry is the best example of a
service industry.
The system of training cards if followed properly can enable better training
in the organization. It is the duty of the departmental heads to ensure that
there is not laxity in adherence to the systems. They can allocate this duty
to any of the supervisors and cross check on it from time to time. However,
the final analysis of the training cards has to be done by the departmental
heads with the help from the supervisors.
The area under the study was very confidential, therefore not much
of the details are given.
The sample size was a small percentage of the employees; as such
the interpretation need not be generalized for the Organization.
As a part time student, I was not given permission to even enter the
premises for the purpose of the survey and was not given any
detailed information on the financial auditing at The Hotel ManSingh
Palace.
QUESTIONNAIRE
I assure you that the data would be used only for academic
purposes and would not be in any way shown to the authorities.
Department / Post:____________________________________
General
1
How long have you been working at the Man Singh Palace, Agra
____________
What are the Rate of Indian Tourist and foreign Tourist arrival in
your hotel for 2007-2008?
a)
Indian Tourist
b)
Foreign Tourist
a)
b)
6
What is Average Room Rate of hotel for April 2010- September
2010?
a) 2600
b)
3500
7
What is Average Room Rate of hotel for October 2010- March 2011?
a)
7500
b)
9680
Yes
b) No
11
10
Very Important
12
a)
Audit Head
b)
Departmental Head
c)
HR Head
d)
Yes
b)
No
BIBLIOGRAPHY
Books
Prokopenko Joseph, Management Development
Rolf Lynton & Uday Parkeh, Training for Development
Pattanayak Biswajeet, S. Chand & Publications
P. L. Rao, HRD through In-House Training
V. S. P. Rao, Human Resource Management
Websites referred
www.mansingh.com
www.articlecube.com
www.quickknowledge.com
www.coaching.com
www.mentoring.com
Lux.
Tax.
Vat
+
Plan
Lunadary
Tele
F&B
Occupancy Percentage =
Room Sold
Total Room
Day
Total
x 100
B/F
Total
Debit
C/F
Cash
Crd.
Card
Co.
Cr.
Travel
Crd.
EP = European Plan
Only Room
CP = Continental Plan
MAP =
AP =
The billing of the rooms is done on the basis of above following plans.