FOOD SAFETY AND QUALITY

A WAY OF LIFE

Dr Jose C. Gatchalian
Former Dean and Professor
University of the Philippines'
School of Labour and Industrial Relations
Chairman, Quality Partners Co., Ltd., Philippines

2nd Asian Food and Beverage Summit

Jakarta, Indonesia, Nov. 7- 8, 2016

ESTIMATES OF FOODBORNE ILLNESS

AROUND THE GLOBE IN LAST 10 YEARS

40 81 MILLION CASES PER YEAR!

8,000 - 12,000 DEATHS PER YEAR!

WHO REPORT (2006):

13 Million Die per year

From: Filthy drinking water,
mosquitoes, other avoidable
menaces
Quality Partners Company Ltd.

FOOD SAFETY - a condition when food is

rendered free from all types of contaminants
(e.g., biological, chemical, physical) so that
when eaten by man - no illness will occur
(Gatchalian, M.G. 2005).
Potential Food Hazards:

Biological, Chemical,
and Physical

Quality Partners Company Ltd.

CONSEQUENCES OF FOOD
CONTAMINATION AND SPOILAGE
Food-borne illnesses

- infection
- intoxication
Loss of customers and sales
Loss of prestige and reputation
Legal suits resulting in lawyer and
court fees
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CONSEQUENCES OF FOOD CONTAMINATION

AND SPOILAGE ( continued )

Increased insurance premium

Lowered employee morale
Absenteeism of employees
Need for retraining employees

Embarrassment
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WHAT IS QUALITY?
Do we have a common
understanding of its meaning?

Quality is a state of mind - an

important vehicle in the search for
excellence in everything we do!
Quality Partners Company Ltd.

WHO IS RESPONSIBLE FOR QUALITY?

WHO IS OUR MOST IMPORTANT CUSTOMER?

Customer starts with self, then with the

people at work and finally, with the
end-user of products or services.

This is why it is very important to make

quality a way of life!

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How can we
make quality
a way of life?
by daily application of the 3Ps of quality
& using it for self-assessment:
PERFORMANCE OUTPUT (END USER SATISFACTION)
PRICING - COST IN TERMS OF TIME, MONEY & EFFORT
PUNCTUALITY DELIVERY OF GOODS ON TIME
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QUALITY OF WORK AND FAMILY LIFE

Explorations in South East Asia (1997)

J.C. Gatchalian and M.M. Gatchalian
Exploratory study of work/family interface
women workers in Japanese electronic companies:
Toko, in Malaysia & Mitsumi, in the Philippines.
Studies in Western industrial societies focused
on work/family stress, role conflict, other issues

Few studies in Asian industrializing communities

focused on work/family interface among workers

Toko Sarawak, Malaysia

Methodology - survey using focus-group interviews among a sample of 96
Malaysian women workers.

Survey sample of 106 Filipino women workers

QUALITY OF WORK AND FAMILY LIFE

Explorations in South East Asia (1997)

Study Objective explore the impact of work experience
(esp. workers exposure to Quality-related Programs and
Activities (QRPAs) on their family life, & conversely, the
influence of their home values/practice on their work life:
QRPAs
Family Values/Practice

Family/Home Life
Work Life

STUDY CONCLUSIONS

*Young women workers at Toko, Malaysia &

Mitsumi, Philippines admitted that quality related
practices & lessons at the workplace significantly
affected their home & family life
*Exposure to quality practices at work induced
changes in behavior at home: added capability in
handling money, improved family relations, use of
quality practices/standards in home life.

What quality practices at work are brought home?

5S GOOD HOUSEKEEPING
1.

SEIRI

2. SEITON

SORT
Take out unnecessary items
SYSTEMATIZE
Arrange necessary items in order

SWEEP

3.

SEISO

Clean your work place

STANDARDIZE
4. SEIKETSU

Standardize sorting processes

SELF-DISCIPLINE-

5. SHITSUKE

Do things spontaneously as a habit

TOKO QRPAs BROUGHT HOME:

5S-

improved housekeeping capability, ex.:

orderliness in storing things & self-discipline.

Leading-performance &Teams increased

sharing & cooperation in doing family chores.

Quality Control Circles & meetings - increased

respect for elders, obedience and improved
consciousness of time management.

QRPAs at MITSUMI BROUGHT HOME:

5 S - Improved family life: orderliness

at home & self-discipline improved.

Group Evaluation Process (GEP) realized

importance of punctuality and value of
following work standards even at home

TO HAVE FOOD SAFETY AT HOME & AT WORK, PROMOTE:

Quality as a way of life at work & at home

a l i t y

A quality culture can prevail at

home as well as at the workplace
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FOOD SAFETY: RECOMMENDED STRATEGY

Promote hygienic practices @ work

& home -Sanitation and cleanliness
(ex.:handwashing) should become a
habit & routine practice - especially of
people involved with food processing!

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FOOD SAFETY: RECOMMENDED STRATEGY

Other quality practices, e.g., attention

to process controls & consciousness of
ones responsibility to always meet
food safety standards - should be part
of companys advocacy of food safety.

QUALITY PARTNERS COMPANY LTD.

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GMP is A WAY OF LIFE

-A way of doing things
-A way of acting
-Where CLEAN is part of
what we do!

Quality Partners Company Ltd.

Empowerment of employees at all levels

is a benefit to the company and should
not be considered as cost. Feigenbaum,A.

Workplace Cooperation

working together & working smarter

Working together = cooperative and
harmonious partnerships at work
Working smarter = continual improvement
by using scientific tools and techniques

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WORKPLACE COOPERATION (WPC)

Objectives:
To increase company competitiveness by improving quality and productivity
To enhance quality of work & work life

To harmonize
work relations

To ensure
food safety!

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CONCEPT OF WORKPLACE COOPERATION

Structure and Process)

*STEERING COMMITTEE
FACILITATOR

**TASK FORCE

TASK FORCE

TASK FORCE

TASK FORCE

FUNCTIONS (Committee/Council has Management & Staff as members):

*Steering Council focused on problem identification

**Committees or Teams focused on problem solving
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ROLE OF WORKPLACE PARTNERSHIPS

(WP-Council and TQM)

FOR TQM TO BE SUSTAINED, A PROCESS AND STRUCTURE NEED TO BE INSTALLED

TO INSURE EVERYONES INVOLVEMENT IN THE EFFORT.

WORKPLACE COMMITTEES PROVIDE AVENUES

FOR JOINT REPRESENTATIVES FROM WORKERS

AND MANAGEMENT - TO WORK TOGETHER AS

JOINT PARTNERS IN PROBLEM-SOLVING.

THE EVOLVING RELATIONSHIPS AT WORK

3
FROM (1) LABOR-MANAGEMENT CONFRONTATION; TO (2) COOPERATION;
TO (3) PARTNERSHIP & IDEALLY, TO; (4) COMPANYWIDE COOPERATION :
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TERIMA KASIH!
SALAMAT!
THANK YOU!

QUALITY PARTNERS COMPANY, Ltd.

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