Professional Documents
Culture Documents
Job Title:
Corporate Director or VP Operations
Place of Work:
Corporate Hotel Head Office
Scope and General Purpose:
To manage all the operational areas in such a manner that guest satisfaction,
employee morale and budgeted profit margins are achieved and that a good
company image is projected, thus ensuring continued growth.
Responsible to:
Chief Operating Officer
Responsible for:
Hotel General Managers
Corporate GM F&B
Corporate GM Rooms Division
Secretary
Liaises with:
Other Group Company HODs
Other Hotel VPs
Finance
HR & Training Manager
Purchasing Department
Sales Executives
Limits of Authority:
According to Alchemist Group (though a reference can be done with Hotel
P&Ps for operational practicality) regulations
Main Duties:
To ensure the efficient management of all units.
To ensure that each unit contributes to the agreed budgeted profits.
To provide effective leadership through professional man-management and
encouragement of subordinates.
To carry out regular, meaningful performance appraisals conducted in such
a manner that effective, open, two-way communication is maintained.
To follow up and ensure that the agreed action and developmental plans
identified at these appraisals are being effected.
To carry out monthly performance reviews, coach and direct activities to
achieve desired performance.
To draw up, in conjunction with the VP-HR, meaningful succession and
career plans for Unit Head staff.
To monitor progress of agreed succession and career plans and ensure that
these are adhered to.
To ensure that Unit managers are conducting regular performance
Place of Work:
Corporate Office
Scope and General Purpose:
To supervise and control all units Front of House, Reservations and
Housekeeping areas to the standards laid down by the Company, maximising
revenues and profits to agreed budgetary limits.
Responsible to:
VP - Operations
Responsible for:
All FOMs
ALL EHKs
ALL Reservation Managers
Liaises with:
Unit GMs
Corporate GM F&B
VP - HR
VP - Finance
Revenue Mgmt Head
Corp GM S&M
Corp Head Purchase
Limits of Authority:
According to the Alchemist Group
Main Duties:
To ensure that all procedures are strictly adhered to
To be readily available at all times to deal with problems or complaints.
To ensure that all rooms across multiple units are maintained to the
standards laid down by the Company.
To ensure maximum room occupancy within agreed overbooking policy.
To ensure that reservations P&Ps are followed, with effective utilisation of
the GDS.
To ensure effective liaison between reservations and front office staff with
other departments (e.g. housekeeping).
To ensure that credit control procedures are strictly adhered to, that no bills
exceed the stipulated limit without prior approval and that written
confirmation, purchase orders, or order numbers are on file.
To ensure that accounts are balanced across the company on a daily.
To ensure maximum security of all personnel and the individual properties.
To carry out systematic checks of all Front of House areas for maintenance
requirements, repairs or refurbishing, ensuring that these are actioned
without delay.
To hold regular performance appraisals with all senior staff, identifying areas
for development and training needs and ensuring that this training is
effected.
To hold regular meetings with all concerned Heads of Department atleast
once every quarter. To ensure that manning levels are correct and these are
not exceeded without permission.
To ensure that the most suitably qualified person is appointed in the event
of a vacancy - wherever possible this should be an internal promotion.
To attend Management Meetings as required.
To circulate regularly throughout all Front of House areas, maintaining a high
profile with guests and staff of all units
To prepare and submit on the required format annual budgetary information
and updates as required.
To monitor trends within the industry and make suggestions how these
could be implemented.
EXECUTIVE CHEF
Job Title:
Executive Chef
Place of Work:
A hotel
Scope and General Purpose:
To provide an efficient and cost effective food service to the establishment.
Responsible to:
General Manager
Responsible for:
All subordinate kitchen staff
Liaises with:
All other heads of department
Hours of Work:
Flexible
Limits of Authority:
According to establishment.
Main Duties:
To ensure that all menus are constantly updated, paying special attention to
seasonal availability.
To ensure that all menus are calculated correctly to obtain maximum gross
profit.
To ensure that all staff are constantly trained to effect good portion control
and pleasing presentation of all dishes.
To hold daily meetings with the Restaurant Manager to ensure that VIP's are
timeously identified, and any special arrangements properly communicated.
To hold daily meetings with the Sous-Chefs and Chefs des Parties to ensure
smooth running of all kitchen departments.
To ensure that all areas under your control satisfy the most stringent
hygiene requirements and that staff who are ill or injured receive the correct
treatment or are not allowed to work.
To ensure that all staff are correctly dressed to satisfy statutory
requirements as well as enhancing the image of the establishment.
To ensure that all stocks are ordered to the correct quantities, quality and
price.
To ensure that all stocks are being kept securely and under the correct
conditions applicable to each type of commodity stored.
To regularly meet with the storekeeper to ensure that the correct stocks are
kept.
To regularly hold maintenance checks with the Maintenance Manager to
ensure that no equipment breaks down.
To ensure that all statutory notices are posted at all relevant points and that
such notices are conspicuously placed.
To ensure that attendance registers are kept daily and that any absenteeism
is immediately brought to the attention of the Personnel Department.
To ensure that all staff under your control are fully informed in respect of
disciplinary procedures, the handling of grievances, etc.
To ensure that all documents are sent to the appropriate accounts
department immediately for processing.
To constantly update your knowledge and skills for the good of the
establishment and the profession.
To conduct regular stock checks/stock takes.
To ensure that expenses are within budgeted limits.
To ensure that all information which is required to compile meaningful
budgets is available at all times.
BUYER
Job Title:
Buyer
Place of Work:
Implements programs to ensure attainment of business plan for growth and profit
VP Human Resources
Job Title:
VP Human Resources
Dotted Reporting:
Division/Department :
Reports to:
CEO
Salary Band:
SUMMARY
Provide leadership and coordination of company Human Resource functions. Develop and implement corporate Human
Resource strategy and programs.
PRIMARY RESPONSIBILITIES
4. Oversee compensation programs to ensure regulatory compliance and competitive salary levels.
5. Oversee the design and development of compensation strategy and programs.
6. Direct the administration of benefit programs to include: health, retirement, death, disability, and unemployment.
7. Evaluate and recommend improvements to benefit programs.
8. Coordinate the administration and negotiation of union contracts.
9. Develop and coordinate grievances and mediate workplace disputes.
10.
Evaluate procedures and technology solutions to improve human resources data management.
11.
Recommend and maintain an organizational structure and staffing levels to accomplish company goals
and objectives.
12.
Evaluate company culture and provide recommendations on changes to accomplish company goals
and objectives.
13.
Evaluate and recommend human resource outsourcing opportunities and identify potential vendors.
14.
Develop and manage annual budgets for AHRL and perform periodic cost and productivity analyses.
15.
16.
Work with Unit managers and corporate staff to develop three year, five year and ten year business
plans for the company.
17.
Establish and implement short- and long-range departmental goals, objectives, policies, and operating
procedures.
18.
19.
ADDITIONAL RESPONSIBILITIES
1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change
management. Knowledge of national, and local employment, wage and salary laws and regulations. Ability to
interpret and advise on the application of labor laws. Ability to analyze and assess training and development
needs. Knowledge of organizational development theory and practices. Experience in design, development and
implementation of salary administration plans and benefit programs. Ability to negotiate and manage collective
bargaining agreements and alternative dispute resolution processes. Experience in examining and reengineering operations and procedures, formulating policy, and developing and implementing new strategies
and procedures. Knowledge of computerized information systems used in human resources applications.
2. Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams
to produce quality materials within tight timeframes and simultaneously manage several projects. Ability to
participate in and facilitate group meetings.
3. The position requires a Masters Degree in Human Resources and ten years of experience in a senior-level
Human Resource position, preferably in a sizeable Hotel Company
5. Work may require extensive travelling to various Units and catering colleges spread across the country
WORKING CONDITIONS
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
Dotted Reporting:
Division/Department:
Reports to:
Salary Band:
SUMMARY
CEO
Provide leadership and coordination of company positioning, brand development, sales and marketing
functions. Develop and implement sales and marketing strategy. Monitor and analyze sales and marketing
activity against goals.
PRIMARY RESPONSIBILITIES
4. Research and develop strategies and plans which identify marketing opportunities, direct marketing,
and new project development.
5. Analyze and evaluate the effectiveness of sales, methods, costs, and results.
6. Develop and manage sales and marketing budgets, and oversee the development and management
of internal operating budgets.
7. Plan and coordinate public affairs, and communications efforts, to include public relations and
community outreach.
8. Directly manage major and critical developing client accounts, and coordinate the management of all
other accounts.
Establish and implement short- and long-range goals, objectives, policies, and operating
procedures.
11.
12.
Represent the company at various community and/or business meetings to promote the
company.
13.
Supervise the preparation, issuance, and delivery of sales materials, exhibits, and promotion
programs.
14.
15.
16.
Work with department managers and corporate staff to develop five year and ten year
business plans for the company.
17.
Establish and implement short- and long-range departmental goals, objectives, policies, and
operating procedures.
18.
19.
ADDITIONAL RESPONSIBILITIES
1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change
management. Knowledge of structuring sales quota goals and revenue expectations. Experience in
planning marketing strategies, advertising campaigns, and successful public relations efforts.
2. Work requires professional written and verbal communication and interpersonal skills. Ability to
motivate teams to produce quality materials within tight timeframes and simultaneously manage
several projects. Ability to participate in and facilitate group meetings.
3. This is normally acquired through a combination of the completion of a Hotel Management diploma /
Masters Degree or diploma in Marketing and ten years of experience in a senior-level operations,
sales and/or marketing position in Hotels
CFO
Job Title:
Dotted Reporting:
Division/Department :
Reports to:
CEO
Salary Band:
SUMMARY
Responsible for all financial and fiscal management aspects of company operations. Provide leadership and
coordination in the administrative, business planning, accounting and budgeting efforts of the company.
PRIMARY RESPONSIBILITIES
1. Create, coordinate, and evaluate the financial programs and supporting information systems of the
company to include budgeting, tax planning, real estate, and conservation of assets.
2. Approve and coordinate changes and improvements in automated financial and management
information systems for the company.
3. Ensure compliance with local, state, and federal budgetary reporting requirements.
4. Oversee the approval and processing of revenue, expenditure, and position control documents,
department budgets, mass salary updates, ledger, and account maintenance and data entry.
5. Coordinate the preparation of financial statements, financial reports, special analyses, and information
reports.
8. Interact with other managers to provide consultative support to planning initiatives through financial
and management information analyses, reports, and recommendations.
9. Ensure records systems are maintained in accordance with generally accepted auditing standards.
10.
Develop and direct the implementation of strategic business and/or operational plans,
projects, programs, and systems.
11.
Assist in obtaining the necessary licenses and insurance required to start a business.
12.
Analyze cash flow, cost controls, and expenses to guide business leaders. Analyze financial
statements to pinpoint potential weak areas.
13.
Establish and implement short- and long-range departmental goals, objectives, policies, and
operating procedures.
14.
15.
16.
ADDITIONAL RESPONSIBILITIES
1. Represent the company externally to media, government agencies, funding agencies, and the general
public.
1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change
management. Knowledge of finance, accounting, budgeting, and cost control principles including
Generally Accepted Accounting Principles. Knowledge of automated financial and accounting
reporting systems. Knowledge of federal and state financial regulations. Ability to analyze financial
data and prepare financial reports, statements, and projections.
2. Work requires professional written and verbal communication and interpersonal skills. Ability to
motivate teams to produce quality materials within tight timeframes and simultaneously manage
several projects. Ability to participate in and facilitate group meetings.
3. This is normally acquired through a combination of the completion of a Masters Degree in Finance or
Accounting, ten years of experience in a senior-level finance or accounting position, and a CPA.
evening work.
COO
Job Title:
COO
Dotted Reporting:
Division/Department :
Last Revision
Date:
Reports to:
Salary Band:
SUMMARY
Provide leadership to position the company at the forefront of the industry. Develop a strategic plan to
advance the company's mission and objectives and to promote revenue, profitability and growth as an
organization. Oversee company operations to insure production efficiency, quality, service, and cost-effective
management of resources.
PRIMARY RESPONSIBILITIES
1. Develop a strategic plan to advance the company's mission and objectives and to promote revenue,
profitability, and growth as an organization.
2. Oversee company operations to insure production efficiency, quality, service, and cost-effective
management of resources.
3. Plan, develop, and implement strategies for generating resources and/or revenues for the company.
4. Identify acquisition and merger opportunities and direct implementation activities.
5. Approve company operational procedures, policies, and standards.
6. Review activity reports and financial statements to determine progress and status in attaining
objectives and revise objectives and plans in accordance with current conditions.
7. Evaluate performance of executives for compliance with established policies and objectives of the
company and contributions in attaining objectives.
8. Promote the company through written articles and personal appearances at conferences and on
radio and TV.
9. Represent the company at legislative sessions, committee meetings, and at formal functions.
10.
11.
Build a fundraising network using personal contacts, direct mail, special events, and
foundation support.
12.
13.
14.
15.
ADDITIONAL RESPONSIBILITIES
1. None listed.
1. Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change
2. Work requires professional written and verbal communication and interpersonal skills. Ability to
communicate and interact with officials at all levels of government and to work effectively with a wide
range of constituencies in a diverse community. Ability to motivate teams and simultaneously
manage several projects.
3. This is normally acquired through a combination of the completion of a Masters Degree in Business /
Post Graduation in Hotel Management and ten years of experience in a leadership role for a large
division / company or a successful entrepreneurial background of related industry
Executive Secretary
Job Title:
Executive Secretary
Dotted Reporting:
Division/Department :
Last Revision
Date:
Reports to:
COO / CEO
Salary Band:
SUMMARY
Provide personal administrative support to the President/CEO. Duties include general clerical, receptionist
and project based work. Project a professional company image through in-person and phone interaction.
PRIMARY RESPONSIBILITIES
Perform general clerical duties to include but not limited to: photocopying, faxing, mailing,
and filing.
11.
12.
13.
14.
15.
ADDITIONAL RESPONSIBILITIES
1. None listed.
KNOWLEDGE AND SKILL REQUIREMENTS
1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school
diploma or equivalent.
2. Knowledge of Microsoft Office and telephone protocol. Computer literate with the ability to learn new
software applications. Duties require professional verbal and written communication skills and the
ability to type 60 wpm. Visibility of work requires attention to detail, excellent organizational skills,
and discretion with confidential information. This is normally acquired through a combination of the
completion of an Associates Degree and three to five years of secretarial experience.
WORKING CONDITIONS
Working conditions are normal for an office environment. Work may require occasional overnight travel and
weekend and/or evening work.