ANAND BABU

#3/142, PUDUNAGAR 1st,

Ayanavaram, Chennai-23.
Mobile: +91- 8939636393
Email: anandbabu0803@gmail.com

CAREER OBJECTIVE :

Seeking a position to utilize my skills and abilities in your reputed concern that offers
professional growth while being resourceful innovative and flexible.

PROFESSIONAL EXPERIENCE :

Worked as Systems Engineer at Merit Software Pvt Ltd from Nov 2008 till Nov 2015.
My roles and responsibilities include:

Trouble shooting hardware and software issues with servers, desktops, laptops,
routers and printers etc...

Maintaining domain, email, and firewall and access control servers.

Analyze information to determine, recommend, and plan layout, including type

of computers and peripheral equipment modifications.

Analyze user needs and recommend appropriate hardware and software

requirements.

Evaluate factors such as reporting formats required, cost constraints, and need for
security restrictions to determine hardware configuration.

Monitor functioning of equipment and make necessary modifications to ensure

system operates in conformance with specifications.

Test and verify hardware and support peripherals to ensure that they meet
specifications and requirements, analyzing and recording test data.

 Worked as a Quality Control Executive in Infotronics Pvt Ltd from May 2007- Nov
2008
For a UK based client Real Estate. Infotronics offer worldwide
telephone research and surveys to provide clients with quality information which
can be used to conduct market analysis for strategic planning.
My roles and responsibilities include:
Quality checking all calls from process and call handling perspective
Giving feedback to agents/ TLs on daily & weekly basis.
Maintaining and sending agents performance reports on weekly & monthly
basis.
Conducting calibration sessions to help agents understand their key areas of
improvement in terms of call handling.
Running internal audits team-wise to help minimize the error rate and
preparing pen profiling on weaker agents for their betterment.

Worked as a Customer Support Officer in ALLSEC Technologies Pvt Ltd from Nov
2006 - May 2007
For a US based client Academic Funding Foundation (AFF).
My roles and responsibilities include:
Need to call students who currently repay their education loans and explain
them about various benefits and advantages with AFF. We also get their
approval for sending in our student consolidation loan application form.

Worked as a Customer Support Executive in Customer First Pvt Ltd ( Vodafone Domestic ) from April 2006- Oct 2006
My roles and responsibilities include:
Assist customer with their query relating to various Vodafone services.
Handling Escalation calls and helping customers with their problem relation
to our services.

EDUCATIONAL QUALIFICATION :
B.Com with 60% aggregate (2003-2006) from C. Kandaswamy Naidu College for Men.
HSC from Bethel Matriculation Higher Secondary school with 72% aggregate (2003).
SSLC from Bethel Matriculation Higher Sec School with 60% aggregate (2001).

SOFTWARE PROFICIENCY :

Operating System: Windows 98, NT, XP, 2007 & 2008

MS DOS, MS OFFICE
Microsoft severs
Sonic wall firewall

INTERPERSONAL SKILLS
Comprehensive problem solving abilities, excellent verbal and written communication skills,
ability to deal with people diplomatically, willingness to learn, team facilitator and hard
worker.
PERSONAL PROFILE
Name
Fathers Name
Mothers Name
Date of Birth
Nationality

Languages Known

:
Anand babu
:
N. Perumal
P. Ramani
:
08th Mar 1985
:
Indian

English & Tamil

I am a self motivated person with capabilities to perform best as a Team member & produce a
better result.

(Anand Babu)