Dear Respondent,

We are trying to find out your perception of Service provided by restaurants in order to
suggest improvements in service. Your response to the questions below will provide us
with valuable information on this matter.
Please supply the following details about yourself:
Age: under 16

16-34

Sex: male

35-54

55 and over

female

Type of work: Student

Business/Self Employed
Employee
Homemaker

Corporate/Governmen

How many times do you usually eat in the staff restaurant?

More than three times a week

up to three times a week

once a week

hardly ever
Please name at least 3 hotels in Ranchi that you visit the most:
a) _____________________________
b) _____________________________
c) _____________________________
d) _____________________________
Thinking about value for money, how would you describe the food in general?
Good value for money

reasonable

bad

How would you describe the variety of foods on offer?

excellent

good

fair

poor

Please tick as appropriate

Most of the time
I have to queue for a long time
The restaurant is very clean
The cutlery is clean
The portion sizes are about right
The staff are helpful
The staff are well-presented
The general service is good

Some of the time

Never

I can find a seat

What aspects of restaurant service do you Please rank the following factors by
importance. You have to tick the most important factor as 1, then 2, and so on:
Price / Value
Service
Variety of food selection
Quality of food
Cleanliness
Exotic quality of restaurant atmosphere
Comfort
Convenient location
Hours of operation
Others__________________________
Thank You