DMRC

DELHI METRO RAIL CORPORATION LTD

Customer Relations
Assistant (CRA)
Paper - I and II

Guide
and Practice Book

DMRC-Customer Relations Assistant (CRA) Exam Guide and Practice Book

Content Contribution : Amar Ujala Education Books Authors Panel
Vikas Dwivedi
Amar Ujala Publications Ltd.
Published by Amar Ujala Publications Ltd.
and printed at C-21, Sector 59, Noida - 201301 (U.P.)
Edition : 2016
Prize

: ` 300/-

Due care and diligence has been taken while publishing this book. However, the publisher does not hold any responsibility for any mistake that may have inadvertently crept in. The publisher does not accept responsibility for any loss arising out of the use of this book.

All rights reserved. Neither this publication nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the publisher.

All disputes are subject to the exclusive jurisdiction of competent courts and forums in Noida only.

DMRC

CUSTOMER RELATIONS ASSISTANT

CONTENTS
q

Current Affairs .................................................................................... 5 - 37

General Awareness
l Indian History ........................... 38-68
l Geography ............................... 69-108
l Indian Polity .......................... 109-134

l Indian Economy ................... 135-152

l General Science .................... 153-199
l Computer Knowledge........... 200-233

Reasoning
Analogy .................................. 234-240
Classification .......................... 241-245
Series Test ............................ 246-254
Coding and Decoding........... 255-263
Logical Sequence of Words .. 264-266
Direction Sense Test ............ 267-276
l Blood Relation Test ............. 277-281
l Mathematical Operation ....... 282-287
l Finding the Missing
Numbers ............................... 288-293

l
l
l
l
l
l

l Cube and Dice ..................... 294-299

l Venn Diagrams ..................... 300-305
l Syllogism ............................... 306-312
l Statement and Conclusion.... 313-317
l
l
l
l
l

Figure Analogy Test ............. 318-326

Figure Classification .............. 327-329
Figure Series Test ................. 330-343
Figure Completion Test ....... 344-349
Embedded or Hidden
Figures ................................... 350-354

Mathematics
l
l
l
l
l
l
l
l
l
l
l

Number System .................... 355-364

Simplification ........................ 365-369
LCM and HCF ..................... 370-374
Average .................................. 375-380
Percentage ............................. 381-386
Ratio and Proportion............ 387-391
Square Root and
Cube Root ............................. 392-396
Problems Based on Ages..... 397-401
Time and Work ................... 402-407
Time, Speed and Distance .. 408-413
Profit and Loss ..................... 414-419

Simple Interest ...................... 420-426

Compound Interest .............. 427-435
Partnership ............................ 436-440
Mixture and Alligation.......... 441-445
Mensuration-I (Area and
Perimeter of Plane Figures). .. 446-454
l Mensuration-II (Volume
and Surface Area of
Solids) .................................... 455-465
l Geometry .............................. 466-479
l Data Interpretation................ 480-495
l
l
l
l
l

General English
l
l
l
l
l
l

Common Errors ................... 496-512

Synonyms and Antonyms .... 513-520
One Word Substitutions ...... 521-528
Spelling Test ......................... 529-536
Active and Passive Voice ..... 537-546
Idioms and Phrases .............. 547-557

l Direct and Indirect

l
l
l
l

Narration ............................... 558-569

Sentence Improvement ........ 570-576
Rearrangement of Sentences...577-589
Cloze Test ............................. 590-594
Comprehension .................... 595-604

Current Affairs

Amar Ujala Publication

CURRENT AFFAIRS
1 NOVEMBER

body on indirect taxes filling up the last vacancy

on the board.
r Air Marshal Khanna Takes Over as Maintenance Head of the Indian Air Force (IAF)
r Air Marshal Virender Mohan Khanna assumes
the responsibilities of Air Officer-in-charge
Maintenance (AOM) at Air Headquarters, New
Delhi

INDIAN AFFAIRS
r Union Government announces Draft Aviation
Policy-2015
r India, Sri Lanka bilateral naval exercise
SLINEX 15
r Indian Railways launches Vikalp scheme for
waitlisted passengers
r A new scheme called Vikalp has come into
effect that promises a confirmed seat for the
waitlisted passengers in an alternate train if they
opt for the option while booking their
tickets online. The pilot project was started
on November 1, for trains running on the DelhiLucknow and Delhi-Jammu routes.
r Punjab to set up bio-ethanol refinery to stop
menace of straw burning
r Punjab government signed a Memorandum of
Understanding (MoU) with a consortium of Beta
Renewables, Novozymes and CVC India Infrastructure Pvt. Ltd. For an estimated project
worth Rs. 950 crore, during the Progressive
Punjab Investor Summit, 2015 .
r Govt will implement Malayalam Language Act
r Kerala Cultural Affairs minister KC
Joseph announced on the sidelines of the
Kerala Formation Day celebrations that the federal government is dedicated to implement the
Malayalam Language Act on the earliest.

SCIENCE & TECHNOLOGY

r BrahMos missile test-fired from Indian Navys
newest ship INS Kochi, hits target
r Supersonic cruise missile BrahMos with a strikerange of over 290 kms was test-fired from the
navys newest stealth destroyer INS
Kochi successfully hitting a decommissioned
target ship in the Arabian Sea.

SPORTS
r Sania Mirza-Martina Hingis seal WTA YearEnd No.1 ranking
r Newzealand wins 2015 Rugby World Cup
r Newzealand have won a record third Rugby
World Cup and become the first team to successfully
defend
the
title
after
beating Australia 34-17 in the final at
Twickenham on Oct 31, 2015.
r OBITUARY
r Eminent Archaeologist VN Misra passes away
r Professor and renowned archaeologist
Virendra Nath Misra passed away at the age of
80 on 31st October 2015.

APPOINTMENTS
r Housing.com appoints Nikhil Rungta as chief
marketing officer
r Housing.com a real estate platform has
appointed Nikhil Rungta as its Chief Marketing Officer.
r B K Bansal appointed member of CBEC
r IRS officer Bhushan Kumar Bansal has been
appointed as the sixth member of the Central
Board of Excise and Customs (CBEC), the apex

2 NOVEMBER

INDIAN AFFAIRS
r Delhi Metro bags ISO rating for efficient energy management
r The Delhi Metro has become the first metro
service in the country to be certified with the
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Amar Ujala Publication

r
r

r
r

Current Affairs
r Federal Bank a Privately-held bank has
appointed Shalini Warrier as Chief Operating
Officer (COO).

prestigious International Organisation for

Standardisation (ISO) rating for efficient energy
management.
MHRD constituted TSR Subramanian committee to draft New Education Policy
Union Ministry of Human Resource
Development (MHRD) on 31 October 2015 constituted a drafting committee to frame the New
Education Policy (NEP). It will be headed by
former Cabinet Secretary TSR Subramanian and
will have four membersOdisha Government imposes 7- month ban on
fishing to protect Olive Ridley sea turtles
To protect the Endangered Olive Ridley sea
turtles arrive during winters for nesting in
Rushikulya river mouth and the Gahirmatha
marine sanctuary (one of the worlds
largest turtle nesting sites), the Odisha forest
department has imposed a ban for 7 months from
November 1 to May 31, 2016 on fishing along
the coast.

ACQUISITION AND MERGERS

r MTS India merged with Reliance Communications
r Anil Ambani-led Reliance Communications Ltd
(R-Com) is merging the telecom business
of Sistema Shyam Teleservices Ltd (SSTL) that
operates MTS brand with itself in an all-stock
deal worth Rs. 4,500 crore, marking the start of
the much-anticipated consolidation in Indias
telecom sector.

SCIENCE & TECHNOLOGY

r Environment Ministry Launches New Website
on National Clean Development Mechanism Authority
r A new website http://www.ncdmaindia.gov.in
has been launched by the National Clean Development Mechanism Authority (NCDMA) in
the Ministry of Environment, Forests and Climate Change.
r SPORTS
r Nico Rosberg wins 2015 Mexican Gand Prix of
Formula 1
r Mercedes Formula One team driver Nico Erik
Rosberg from Germany won the 2015 Mexican
Gand Prix title of Formula One (F1) which was
held at the Autdromo Hermanos Rodrguez
in Mexico City.
r Roger Federer wins 2015 Swiss Indoors Basel
Title of Tennis
r After a 21 month wait, Federer and Nadal renewed their storied rivalry on the indoor hard
courts of the ATP world tour 500 event, with the
Swiss winning for the first time since 2012 BNP
Paribas Open in Indian wells.

INTERNATIONAL AFFAIRS
r Turkeys AK Party wins 2015 general election
of Turkey
r The ruling Justice and Development Party
(AKP) of Turkey has won 2015 Parliamentary
Election of Turkey. AKP had won 49.4 per
cent of the vote, with the main opposition CHP
on 25.4 per cent.
r AKP won 316 seats of total 550 members while
CHP won 134 seats, HDP won 59 seats and
MHP won 41 seats. In Turkey The Political Parties need to secure 276 seats to govern the
country alone.

APPOINTMENTS
r Deepak Singhal appointed Executive Director
of RBI
r The Reserve Bank of India (RBI) on 2 November 2015 appointed Deepak Singhal as
the Executive Director (ED). The appointment is
effective from the same date.
r Federal Bank appoints Shalini Warrier as
COO

OBITUARY
r Doyen of Indian two-wheeler industry
Brijmohan Lall Munjal passes away
r Former Speaker of West Bengal Hashim Abdul
Halim passes away
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Current Affairs

Amar Ujala Publication

r CPM veteran and Former West Bengal Assembly Speaker Hashim Abdul Halim passed away
in Kolkata. He was 80. Halim had a record of
serving as the Assembly speaker for 29 long
years from 1982 to 2011 during the Left Front
rule.

INTERNATIONAL AFFAIRS
r Punjabi became third most common language
in Parliament of Canada
r Punjabi became Canadas third most common
language obtained the same position in the
countrys
Parliament after
English and French followed by the polling of
20 Punjabi-speaking entrants to the House of
Commons. The voice of the Indo-Canadian community will now be very well interpreted in the
parliament.

BOOKS & AUTHORS

r First copy of book on The President of India
and the Governance of Higher Education Institutions presented to the President
r The President of India, Shri Pranab
Mukherjee received the first copy of a book
The President of India and the Governance of
Higher Education Institutions (November 2,
2015) at Rashtrapati Bhavan from the Founding
Chancellor Mr. Naveen Jindal and Founding Vice
Chancellor, Professor (Dr.) C. Raj Kumar of O.P.
Jindal Global University.

APPOINTMENTS
r IPL COO Sundar Raman resigns, BCCI accepts resignation
r Indian Premier League Chief Operating Officer
(COO) Sundar Raman has resigned from his
position. In an effort to clean up the system, the
BCCI has promptly accepted Ramans resignation. It has been learnt that he had been asked
by BCCI President Shashank Manohar to put in
his papers by October 31.
r Manpreet Vohra appointed Indias new envoy to
Afghanistan
r Senior diplomat Manpreet Vohra has been appointed as Indias Ambassador to strategically
important Afghanistan, succeeding Amar Sinha.

3RD NOVEMBER

INDIAN AFFAIRS
r National Tribal Crafts Mela Aadishilp-2015
begins in New Delhi
r Union Tribal Affairs Minister Shri Jual
Oram inaugurated National Tribal Crafts Mela
Aadishilp at Dilli Haat in New Delhi on 2 November, 2015.
r Mysuru becomes first visually impairedfriendly railway station
r Mysuru MP Pratap Sinha inaugurated the facility the countrys first visually challenged
friendly station in Karnataka.
r Dr Jitendra Singh inaugurates 7th Nuclear
Energy Conclave in New Delhi
r The Union Minister of State (Independent
Charge) Development of North Eastern Region
(DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space Dr
Jitendra Singh inaugurates 7th Nuclear Energy
Conclave in New Delhi and he said that Indias
nuclear programme is ahead of many other nations and truly testifies the Make in India initiative.

AWARDS & RECOGNITIONS

r AIR programme on Child Labour wins 2015
ABU Prizes

SCIENCE & TECHNOLOGY

r Fast patrol vessel ICGS Arinjay commissioned
in Kochi

SPORTS
r Mana Patel, Virdhawal won best swimmers
award in 69th senior National Aquatic Championships
r India goalkeeper Gurpreet Singh Sandhu set
for Europa tryst
r Gurpreet Singh Sandhu created history by becoming the first Indian footballer to play for a
first division European club, goalkeeper Gurpreet
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Amar Ujala Publication

Current Affairs

SPORTS

Singh Sandhu added another feather to his cap

by ensuring that he would be the first from his
country to be part of a team scheduled to play
in the Europa League next season.

r Indian Boxer Shiva Thapa attained No.2 spot in

World Rankings
r Michelle Payne becomes first female jockey to
win Melbourne Cup
r Pakistani Cricketer Shoaib Malik announces
retirement from Test Cricket
r Former captain of Pakistan cricket team Shoaib
Malik (33) announced his Test retirement after
the third days play of the third Test against
England in Sharjah.

OBITUARY
r Actor and Oscar-winning writer Colin Welland
passes away
r Academy Award-winning British actor and
screen writer Colin Welland has died at 81 after years of struggling with Alzheimers disease.
Welland was born to John Arthur "Jack" and
Norah Williams in Leigh, Lancashire in 1934.
Welland started his acting career in the BBCs
TV series, "Z-Cars". He then starred as a (seemingly prophetic) villain Frank Chadwick in an
episode of the 1970s British TV police drama.

OBITUARY
r Former England Cricketer Tom Graveney died
r Former England captain and MCC president Tom
Graveney died at age 88. Graveney, who was
born in Northumberland, was Worcestershire
president from 1994-98..

4 November

5 NOVEMEBR

INDIAN AFFAIRS

INDIAN AFFAIRS

r Maharashtra Government approves APJ Abdul

Kalam Amrut Yojna

r Union Cabinet gives nod to UDAY Scheme for

financial restructuring package for power
DISCOMs
r PM launches gold schemes, coin with Ashok
Chakra
r Union Cabinet gives nod to MoU on Tourism
with Colombia
r NGT bans age-old agricultural practice of
straw burning in Northern States
r National Green Tribunal (NGT) has banned ageold agricultural practice of straw burning in pollution-ravaged New Delhi announced by a is a
bench headed by NGT chairperson
Justice Swatanter Kumar directed the Delhi
government. Imposition of 2,500 to 15,000 rupees fine on farmers indulged in straw burning.
r Daughters cannot inherit ancestral property if
father died before 2005: SC
r By disappointing many women in the country,
the apex court (Supreme court) announced that
the 2005 amendment in Hindu law will not give
property rights to a daughter if the father died
ahead the amendment took place. If the daughter want to become a co-sharer with her broth-

INTERNATIONAL AFFAIRS
r India ranks 99 on Global Prosperity Index
r Taiwan and China to hold historic meet for the
first time
r Taiwans President Ma Ying-jeou will meet
his Chinese counterpart Xi Jinping in
Singapore on relations across the Taiwan
Straits. China claims sovereignty over Taiwan
and views the island as a breakaway province
which will one day be reunited with the mainland.

APPOINTMENTS
r Flipkart names Google executive Chatterjee Sr
Vice President
r Homegrown e-commerce giant Flipkart said that
Googles Surojit Chatterjee will join the company as Senior Vice President and Head of Consumer Experience and Growth.
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Current Affairs

Amar Ujala Publication

medal at the 13th Asian Shooting Championship, finishing second behind Koreas Park
Daehun in the finals of the mens 50m pistol.

ers, the father would have to be alive

on September 9, 2005.
r Varanasi selected for Microsofts experimental Internet pilot project
r On a 1-day visit to India Microsofts CEO Satya
Nadella selected holy city Varanasi (PM
Narendra Modis constituency) for experimenting technology pilot for the ardent Digital India
programme.

OBITUARY
r Former Indian Ambassador to Nepal Bimal
Prasad passes away
r A close partner of Jayaprakash Narayan Bimal
Prasad (92) Indias former Ambassador to
Nepal passed away.
r Widely known for his study of the Indian independence movement, especially on the prosperous foreign policy of the Indian national congress, written many analysis of Foreign
Affairs in the South Asian region.

INTERNATIONAL AFFAIRS
r UNGA Disarmament Committee adopts draft
resolution backing abolition of nuclear arms
r The United Nations General Assemblys
(UNGA) Disarmament Committee has adopted a
draft resolution submitted by Japan calling for
the abolition of nuclear arms.

BOOKS AND AUTHORS

r ISRO releases book on Indian Space
Programme
r Prof U R Rao, Chairman, PRL Council and
Former Chairman, ISRO released a book on Indian Space Programme "From Fishing Hamlet
to Red Planet" to commemorate second anniversary of Mars Orbiter Spacecraft launched.

APPOINTMENTS
r Ravikumar Sreedharan appointed as MD of
Unisys Corporation India
r IT solutions company Unisys Corporation has
appointed Ravikumar Sreedharan as managing
director of its India unit from October 31.
Sreedharan, who was leading the application
services group in Unisys India takes on additional charge as MD from Kumar Prabhas.
r Maldives Parliament impeaches Vice President
Ahmed Adeeb Abdul Ghafoor
r Maldives police arrested the countrys vice
president over his involvement in a blast on a
speedboat carrying the countrys president.
r Justin Trudeau sworn in as Prime Minister of
Canada
r Justin Trudeau, Canadas new leader, sworn in
as 23rd prime minister of Canada.

6 NOVEMBER

INDIAN AFFAIRS
r CCEA hikes MSP for major Rabi crops including wheat, gram and pulses
r President launches IMPRINT India initiative of
IITs and IISC
r 17 MoUs for Academia Industry Linkages
signed between NIPERs and Pharma Industry
r Madhya Pradesh proposes Rs.1,656 cr AMRUT
Action Plan

INTERNATIONAL AFFAIRS

AWARDS

r France to deploy its largest warship against IS

in Syria and Iraq
r France will deploy its aircraft carrier to support
operations against Islamic State in
Syriaand Iraq said by President Francois
Hollande .The carrier is usually accompanied by
an attack submarine, several frigates, refuelling
ships, as well as fighter jets and surveillance
aircraft.

r Actor Vikram Gokhale awarded 2015

Vishnudas Bhave Award

SPORTS
r 2015 Paragliding World Cup concluded
r Jitu Rai won silver in 13th Asian Shooting
Championship
r Ace shooter Jitu Rai won Indias first senior
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Amar Ujala Publication

Current Affairs
r Scientists develop 3-D printing method to make
embryonic stem cells
r Scientists from China and United States have
developed a 3-D printing method to produce
highly uniform blocks of embryonic stem cells.
The new method used extrusion-deposition
based 3-D printing technology to produce a
grid-like 3-D (three dimensional) cell structure to
grow embryoid body.

BANKING & FINANCE

r RBI imposes Rs 1 crore penalty on Dhanlaxmi
Bank
r Reserve Bank of India imposed a Rs 1-crore
penalty on Dhanlaxmi Bank for non-adherence to
KYC (know your customer) and anti-money
laundering guidelines.
r RBI includes Bandhan Bank in second schedule list
r Reserve Bank announced that that Bandhan
Bank has been included in the second schedule list to making it eligible for loans from the
central bank at bank rate under the Reserve
Bank of India Act.
r Bandhan Bank :
r It received an in-principle approval from the RBI
in April 2014 and the banking regulators final
nod on June 17, 2015.

SPORTS
r Deepika and Jayanta wins bronze at Asian Archery Championship
r Deepika Kumari and Jayanta Talukdar clinched
the bronze in the Recurve Mixed team event
after beating Chian 5-3 at the Asian Archery
Championships

OBITUARY
r French intellectual Rene Girard passed away
r French intellectual Rene Girard, an academic fascinated in the causes of conflict who earned the
nickname "the new Darwin", died Wednesday
in the US, Stanford University said. He was 91.

APPOINTMENTS & RESIGNS

7 NOVEMBER

r Navtej Singh Sarna to be new High Commissioner to UK

r Navtej Singh Sarna an Indian Foreign Service
officer of 1980 batch, will be Indias next high
commissioner to UK announced by the external affairs ministry .

INDIAN AFFAIRS
r Union Government decided to impose 0.5%
Swachh Bharat Cess on all services
r Government has decided to impose 0.5%
Swachh Bharat Cess on all services with effect
from November 15, 2015, which are presently
liable to service tax announced by Finance
Minister Arun Jaitley
r Child born out of rape has right over assaulters
property: Allahabad High Court
r Recent judgement made by Allahabad High
Court has administered that the child will be
treated as an illegitimate child of the rape accused and will have inheritance rights to his
property and advised that a just law may be
depicted by the legislature to deal with this
knotty social issue.

AWARDS AND RECOGNITIONS

r Worlds 3rd Sanskrit film to open IFFI in Goa
r Priyamanasam the third Sanskrit feature film to
be made in India, has been selected to open at
the 46th edition of the 10-day International Film
Festival of India (IFFI) in Goa, which will begin
from November 20.

SCIENCE & TECHNOLOGY

r Australian scientists identify way to target neuroblastoma cancer
r Australian scientists have identified a critical
molecular feedback loop that helps initiate and
drive neuroblastoma, a cancer of the nervous
system in children that is triggered in embryonal nerve cells.

APPOINTMENTS & RESIGNS

r Romanias Prime Minister Victor Ponta resigned
r Romanias Prime Minister resigned after
being charged for forgery, tax evasion, and
10