A

PROJECT ON
EDUCATION LOAN SCHEME
OF
ABHUDAYA BANK
SUBMITTED TO
THE UNIVERSITY OF MUMBAI
IN PARTIAL FULFILLMENT FOR THE AWARD OF
THE DEGREE OF BACHELOR OF COMMERCE
(BANKING AND INSURANCE)
SEMESTER V
(SEAT NO:

BY
NIYATI SHREEKANT WARKAR
THE S.I.A COLLEGE OF HIGHER
EDUCATION
2016-2017

DECLARATION BY THE RESERCH STUDENT

I hereby declare that this project titled EDUCATION LOAN SCHEME OF
ABHUDAYA BANK. Submitted by me is based on actual work carried out
by me under the guidance and supervision of MR.MAHESH KANDALKAR.
Any reference to work done by any other person or institution or any
material obtained from other sources have been duly citied and reference.
It is in future to state that this work is not submitted anywhere else for
any examination.

SIGNATURE OF STUDENT

(NIYATI WARKAR)

ACKOWLEDGEMENT

I am thankful to Professor MR. MAHESH.G.KANDALKAR for his

valuable guidance in successful completion of this project.
My over riding debt due to our Principal MRS. Dr. PADAMAJA ARVIND
MAM and librarian MRS.BHARATI RAO MAM.
Last but not the least I cannot forget my friends and my parents
whose constant encouragement and support made this task a happy job.

SIGNATURE

NIYATI SHREEKANT WARKAR

(THIRD YEAR BACHELOR OF COMMERCE)
(BANKING AND INSURANCE)

The SIA College Of Higher Education.

P88, MIDC Residential Area Dombivli Gymkhana Road,
Near Balaji Mandir, Dombivli (East). 421 203.
Email:

sia.college@yahoo.com

CERTIFICATE
This is to certify that,
Mr. NIYATI SHREEKANT WARKAR Student of BCOM (Banking and
Insurance V) 2016-17
Seat No.
has successfully completed his Project Work on
EDUCATION
LOAN IN ABHUDAYA BANK under the guidance of
PROF .MR. MAHESH.G.KANDALKAR as per Mumbai University syllabus.

COURSE CO-ORDINATOR

EXTERNAL EXAMINER

PROJECT GUIDE

PRINCIPAL

INDEX
CHAPTERS NO.

CHAPTERS NAME

PAGE NO.

1.

INTRODUCTION OF TOPIC

2.

REVIEW OF LITERATURE

12

3.

RESEARCH & METHODOLOGY

39

4.

DATA ANALYSIS & INTERPRETATION

51

5.

CONCLUSION

63

6.

BIBLIOGRAPHY

65

CHAPTER 1

INTRODUCTION

TITLE
THE PROJECT
ON

EDUCATION LOAN SCHEME

OF
ABHUDAYA BANK

Importance of loan scheme:

The project helps us in understanding the clear meaning of education loan

facilities provided in Bank of Abhudaya . It explains about the various loan
scheme in banks.

By the analysis of Abhudaya Bank we get to know about different

types of loan scheme involved in Bank and the importance of loan
scheme in today's banking sector . To find out various loan
schemes of Abhudaya Bank and how they are used to solve the
problems of customer and to be profitable to the bank. Research
and methodology is being used for collection of primary and
secondary data.

Objective of study:

To study about the loan schemes.

To know the process of education loan scheme .
To identify the benefits of Education loan schemes to
students.
To find out the customer response and extent of the
education loan scheme provided.

Scope:
It was just a month back when Reserve Bank Governor Raghuram Rajan
while answering queries about educational loans explained the role of
central bank in improving the quality of student loans. Despite high level of
defaults in repayment of loans taken by students to pursue higher
education the governor empathises with the students while informing the
media about the various issues and loops in the system of student loans
disbursed. Cases of students defaulting on loan payments prompted Indian
Bankers Association to review the education loan scheme. We explore
what this means for students.
Education loan is becoming popular day by day because of rising fee
structure of higher education. It came into existence in 1995 started by SBI
Bank and after that many banks started offering student loan.
The Indian banking sector began giving education loan from 2001 onwards.
But recently, in the wake of increasing Non Performing Assets (NPA) on
educational loans, the Indian Bankers Association (IBA) has revised the
educational loan scheme, framed in 2001. Though the situation is far from
worrying, banks have been advised to be prudent and cautious while
granting educational loans. For instance, State Level Bankers Committee
(SLBC) Chairperson Usha Ananthasubramanian sent a strong message to
banks in Punjab and Haryana when she told in a committee meeting
that,The non-performing assets level is certainly on the higher side in case
of education loan advanced collateral free. Only the meritorious rather than
the deserving candidates should be considered for granting education
loan.

Limitations of study:

Area for survey is restricted upto Dombivli(WEST) branch.

Sample size was restricted upto 50 customer.
Collecting secondary data was time consuming.
Difficulties were faced while collecting the primary data.

CHAPTER 2

REVIEW OF LITERATURE

Abhyudaya Co-operative Bank Ltd

Abhyudaya Bank
Type: Co-Operative
Industry : Banking Financial services
Founded : June 1965
Headquarters : Mumbai, India
Key people : Puneethkumar Raju Shetty
(managing director)
Products : Forex & trade,Mortgages,Demat Services
internet banking
Revenue: 131,452.844 million(US$2.0 billion)(201213)
Net income : 912.177 million (US$14 million)(201213)
Website : www.abhyudayabank.co.in

HISTORY
of
Abhyudaya Co-Operative Bank
The Beginning:
A dedicated group of social workers and labour movement activists, imbued
with the spirit of service to the cause of mill workers, other industrial and
hitherto neglected economically weaker sections of society started
Abhyudaya Co-op. Credit Society Ltd. in 1964, with a small share capital
of Rs. 5,000. The area of Kalachowki, Sewri, Parel and their surroundings
were predominantly populated by low income industrial labour and lower
middle class people at that time. In a short period of time Abhyudaya Coop. Credit Society got converted into an Urban Co-op. Bank. Finally in June
1965, Abhyudaya Co-op. Bank Ltd. was established full-fledged cooperative Bank.

A Forward March:
The Bank was conferred with Scheduled Bank Status by Reserve Bank of
India in September 1988. Over a span of 51years, it became one of the
leading Urban Co-op. On 11 January 2007 the Bank was registered as a
multi-state co-operative bank by the Central Registrar, New Delhi.

BRANCHES OF ABHUDAYA BANK

It has branches in Metropolitan Mumbai, Navi Mumbai, Pune, Thane,
Raigad, Nagpur, Nashik, Nanded, Kankavali and Aurangabad
in Maharastra State, Vadodara and Ahmedabad in Gujarat State, Udupi
and Mangalore in Karnataka State.
The area of operation of the bank is confined to 3 States
Maharashtra
Gujarat
Karnataka.
The Bank further proposes to extend its area of operation to other States.
Abhyudaya Co-operative Bank Ltd has 111 computerized branches in India

PRODUCTS OF ABHUDAYA BANK

DEPOSITS SCHEME OF BANK

Savings Account of the Bank
The bank has only one type of Saving Account which requires maintenance
of a minimum balance of Rs.300 which also happens to be the minimum
amount of money required to initially open the account. The account
renders all the basic banking transactions and earns interest @4% p.a.
which is calculated on the daily balances maintained in the account and
credited every half-year in March and September.

Term Deposit Schemes of the Bank

The Abhyudaya Co-Operative Bank Limited offers a range of six types of
deposit schemes and any scheme can be chosen by individuals for saving
purposes. The schemes offered are the following:
Monthly Income Deposit Scheme an account requiring a minimum
deposit of Rs.500 for opening and interest on the deposit is payable
monthly either in cash or through credited the account held by the
depositor. The customer can also avail a loan of up to 90% against his
deposits.
Quarterly Interest Deposit Scheme in this scheme the minimum deposit
requirement is also Rs.500 and interest is paid quarterly through cash or
account credit. Loans up to 90% of the deposit value can also be taken in
this scheme of deposit.
Fixed Deposit Receipt a traditional fixed deposit account where the
interest is paid along with the principal on the date of maturity of the
deposit. The minimum deposit required to opt for this scheme is Rs.500.
Quarterly Interest Cum Reinvestment Plan with only Rs.500, one can
open this account. Interest will be earned quarterly and reinvested with the

deposit to earn further interest. Loan is also available against the deposit
up to a maximum limit of 90%.
Recurring Deposit Scheme in this scheme the depositor has the facility
to make monthly deposits of smaller amounts which would cumulate into a
large corpus. The account can be opted with a minimum monthly deposit of
Rs.50 and loans up to 90% can also be availed on the deposits.
Abhyudaya tax Saving Scheme a scheme of fixed deposit designed
with the objective of saving tax under Section 80C. The minimum value of
deposit should be Rs.5000 and the deposit has to be held for a minimum
tenure of 5 years to make it eligible for tax exemption.
The fixed deposits earn a rate of interest which depends on the tenure
chosen. The general range of interest rates for the banks fixed deposit
schemes is 6.50% to 8.50%. Senior citizens get an additional interest rate
which can be 0.25% or 0.50% with the latter being more common.

Loan Schemes of the Bank

The Abhyudaya Co-Operative Bank Limited also has multiple types of loan
schemes for varied requirements and purposes. These include:
Personal Loan a loan granted to meet expenses of a personal nature like
buying gadgets, furnishing a home, marriage expenses, etc. The maximum
available amount of loan is Rs.5 lakhs which should be repaid within 5
years
Special Cash Certificate Facility for Salary Earners individuals earning
a salary can avail of this facility which is granted for 36 months up to a
maximum of Rs.50, 000Housing Loan loan given to fund housing
expenses like buying or constructing a house, renovations, etc. The
maximum loan available is Rs.70 lakhs which should be repaid within 240
months or 20 years
Education Loan loan granted to students for further education which
comes with an upper limit depending on whether education is sought in
India or abroad. For India, the maximum limit is Rs.10 lakhs to be repaid in
10 or 15 years and for foreign education the limit exceeds to Rs.20 lakhs to
be repaid in 10 or 15 years
Vocational Education Loan loan for the purpose of undertaking any
type of vocational education course approved by eligible authorities
Loan against Pledge of Gold Ornaments gold loan which is offered
against the value of 22 Karat gold jewelry or ornaments.
SOD against Pledge of Gold Ornaments a secured overdraft facility
against 21, 22 or 23 karat Gold ornaments with a value of Rs.25, 000 to
Rs.15 lakhs and which has to be repaid within 12 months.
Loan/SOD against Government Securities government securities can
be pledged to avail a loan or a secured overdraft up to 90% of the value of
the securities pledged.

Loan / SOD against Term Deposits term deposits held with the bank
can be pledged to avail loan which would be limited to 90% of the balance
in the deposit account.
Vehicle Loan (Private) loan for buying a private vehicle for private
purposes with a maximum of Rs.75 lakhs
Vehicle Loan (Commercial)- loan granted to fund purchases of a
commercial vehicle to be used for commercial purposes with a maximum
limit of Rs.100 lakhs
Taxi - Auto Loans specific loans provided to buy a taxi or an auto. The
maximum allowable amount is 90% of the on-road price of the vehicle
Loan against Property loans up to Rs.100 lakhs can be taken by
mortgaging any private or commercial propertyOther Loans some other
specialized loans are:
SOD against Immovable Property Rent Securitization Loan Loans for
repairs/renovations of flats/houses, Shops and Galas Loans & Advances to
Medical Practitioners Loans & Advances to other Professionals

Internet Banking
Though the bank has a limited reach, yet it also has the facility of internet
banking like its contemporaries. Every customer of the bank is provided
with a unique user id using which the customer can log into his account and
carry out banking transactions online easily. Whether it is making fund
transfers, monitoring individual accounts, applying for loans or investing in
fixed deposit schemes, internet banking has the solution for every need

Services offered by Abhyudaya

Co-op. Bank :
The Bank has launched its interactive website for easy accessibility of
various products & services for its customers. Bank has successfully
implemented Core Banking Solution (CBS) technology, through this
technology the bank is offering Any Branch Banking Service to the
customers. Bank customers can transact cash, transfer of fund, clearing,
remittances, etc. from any branch of the bank. Bank is offering Abhyudaya
RuPay Debit Card which can be used for cash withdrawals, mini
statements, balance enquiry and can be used at Point of Sale terminals for
merchant transactions. The bank has offsite ATMs installed at Abhyudaya
Nagar & Ghatkopar. Bank is providing all types of Foreign Exchange &
Money Transfer Services such as MoneyGram & Xpress Money. Bank is
also offering Tele-banking and Internet Banking services. Customers of our
bank can get monthly statement of account through email. Bank has
installed Cash Deposit Machines at New Panvel, Vashi & Nehru Nagar,
subsequently Bank will install Cash Deposit Machines at other Branches.
On 25th June 2015, Bank is launching Mobile Banking Services to its
Valued Customers on the occasion of its 51st Foundation Day Celebration.
Bank has implemented Pradhan Mantri Jan-Dhan Yojana (PMJDY) for
achieving the national objective of Financial Inclusion & providing banking
services to common man. Bank has launched Pradhan Mantri Jeevanjyoti
Bima Yojana (PMJBY) & Pradhan Mantri Suraksha Bima Yojana (PMSBY).
Bank has registered itself with CPSMS (Central Planned Scheme
Monitoring System) which is a project of Dept. of, Ministry of Finance; New
Delhi for providing AADHAAR based Direct Cash Transfer
Benefits (Subsidies) to the customers.

Bank is a part of CYFI (Child & Youth Finance International) programme

launched by Indian Banks Association for education school childrens
regarding basic banking product & services
Bank has implemented / adopted other RBI Schemes such as RTGS, ECS,
NEFT, Speed Clearing etc. Bank has taken corporate Agency of LIC of
India & The New India Assurance Co. Ltd. And all types of life insurance
policies of LIC & general insurance policies of The New India Assurance
Co. Ltd. Are made available at our branches.
Out of 111 branches, 55 branches are rendering all seven days a week
service to the customers. The customers are free to operate on other
banks ATMs through NFS Network of more than 2.20 Lakh ATMs and
customers of other banks can transact from 114 ATMs machines installed
by our bank. The Bank has offsite ATMs installed at Abhyudaya Nagar &
Ghatkopar. Bank is also offering Demat, Pan Card Facility, & Online Tax
Payment Services through network of our branches. In two branches viz.
Vashi & New Panvel 'Franking' facility has been made available for the
general public.

ABHYUDAYA BANK IN PURSUIT

OF GROWTH
Shri Puneethkumar R. Shetty : Managing Director
Shri Rajeev D. Gangal : Chief General Manager
Shri Prasanta K. Mohapatra : General Manager
(IT , Treasury & Clearing )
Shri Sonudas A. Naik : General Manager
(Development & KYC/AML)
Shri Camillo F. Fernandes : General Manager
(HRM & Accounts)
Shri. Premnath S. Salian : General Manager
( Credit & Forex )
Shri Anil K. Nikam : Deputy General Manager
(Pune Zone & Regional Office Udupi)
Shri Bhaskar M. Shetty : Deputy General Manager
(Western Zone & Regional Office Ahmedabad)
Shri Anthony P. Naronha : Deputy General Manager
(Central Law)
Shri Pradeep V. Kamat : Deputy General Manager
(Legal and Recovery)
Shri Girish V. Rane : Deputy General Manager
(Central Zone )

BOARD OF DIRECTORS OF BANK

Education Loan
Abhyudaya Co-operative Bank Limited offers two types of Education Loan
schemes to students.
One loan is for higher studies taken in India or abroad while
the other one is for Vocational courses and training.

Schemes for Education Loan for

higher education in India and Abroad
Education Loan Features:
The loan can be taken to fund studies undertaken either in India or
abroadThe eligible courses for Indian studies include approved courses
which result in graduation, post-graduation degree or diploma courses
which are conducted by universities or colleges recognized by UGC,
Government, AICTE, AIBMS, ICMR, etc., specialized courses like CA, CS,
CFA, etc., courses conducted by known institutes like IIMs, IISc, NITs, IITs,
NIFT, NID, XLRI, etc., a regular degree or a diploma course in fields like
aeronautical, pilot training, shipping, etc. if the courses are approved by the
Director General of Civil Aviation or Shipping and the course is taken in
India, approved courses in Indian which are offered by reputed foreign
institutes.For studying abroad the courses which are covered under the
scope of the loan include job-oriented professional or technical courses in
graduation which are offered by reputed institutes, post-graduation courses
like MBA, ACA, MS, etc., courses conducted by known institutes like CIMA,
London or CPA, USA, degree or diploma courses in specialized fields of
aeronautical, pilot training, shipping, etc. which are recognized by
competent authorities in India or abroad and are conducted with a purpose
of granting jobs in India or abroad.The expenses which the loan covers
include the college, school or hostel fee, any examination, laboratory or
library fee, related travel expenses or passage money required for studying
abroad, cost of books, equipment, instruments or uniforms, any insurance
premium for the student borrower, any sort of Caution Deposit, Refundable
Deposit, Building Fund, etc. if it is supported by the institutes bills and
receipts, cost of the computer which may be required to complete the
course, other course related expenses like undertaking study tours or

thesis work, etc.For studying in India, the maximum allowable limit of loan
is Rs.10 lakhs and for studying abroad, the limit is extended to Rs.20
lakhsThere is a repayment holiday when the loan is not required to be
serviced. This period is called the moratorium period and is equivalent to
the course year plus one year or 6 months after getting a job, whichever is
earlier.The loan if taken up to the value of Rs.7.5 lakhs should be repaid
within 10 years and loans above this value should be repaid within a
maximum period of 15 years. However, the total repayment period of the
loan including the moratorium period must not exceed 20 years.There will
be a concession of 1% in the interest rate chargeable if the student
services the interest part of the loan during the moratorium periodFor loans
up to Rs.4 lakhs, the bank does not require any margin. For loans higher of
this value, 5% margin for Indian education and 15% margin for foreign
education is requiredRegular membership would be required for the
applicant and the co-applicant and the charge would be 1% of the amount
of loan sanctioned with a minimum of Rs.1000 and a maximum of Rs.2500.
sureties can make do with nominal membership of Rs.100For loans up to
Rs.4 lakhs, parents would act as co-borrowers. Loans above this amount
would require a security. Loans above Rs.4 lakhs and up to Rs.7.5 lakhs
would require an additional collateral security in the form of two outside
sureties acceptable to the bank. For loans higher than Rs.7.5 lakhs, the
security would be a tangible collateral security of a value equal to the loan,
two outside sureties and the assignment of future income of the student to
the bank. Parents would have to act as co-borrowers in all cases
above.There is no service charge on the loanThere is no prepayment
penalty for prepaying the loan.

Documents required:
The following documents should be submitted for availing the loan:
Latest photograph of the applicant Photo identity proofAddress proofPAN
CardParents and guardians having regular source of income so that they
can pay the monthly interestA declaration or an affidavit stating that no
other Education Loans have been availed from anywhere elseAn offer letter
from the university, college or institution stating the course details and the
procedure of admission.Passport copy for seeking admission abroadLatest
mark sheets.

Eligibility:
The student should comply with the following eligibility criteria to
successfully avail the loan:
He or she should be an Indian National.The student should have obtained
admission in a college or a university based on a merit-based selection
process or examination.

Rate of interest :
The rate of interest charged on the loan depends on the gender of the
student and the amount of loan availed:
For boys:
Loans up to Rs.10 lakhs charge an interest rate of 13% per annum and
loans above Rs.10 lakhs charge an interest rate of 14% per annum.
For girls:
Loans of up to Rs.10 lakhs would charge an interest rate of 12.50% and
loans of higher values would charge an interest rate of 13.50% per annum.

Vocational Education Loan

Features:
The loan is granted for vocational or skill development coursesThe course
could be of any duration ranging from 6 months to 3 yearsThe course
should be conducted by a recognized State or Central Government
institute, any statutory or technical body or any training department of the
Government. Courses conducted by IITs, ITCs and Polytechnic institutes of
the country come under this eligibility purview.The course related expenses
which are considered for the loan include the tuition or the course fee as
fixed by the Government or any authority appointed by the Government,
any examination, laboratory or library fee, caution deposit, cost of purchase
of books, equipment, instruments, any other reasonable course related
expenses.If the course is taken in a private institute, the course fee payable
by the loan would be 125% of the course fee stipulated by the
Government.Course having durations up to a year could avail a maximum
of Rs.50, 000 as loan while courses whose durations are higher can avail a
maximum loan of Rs.1.5 lakhs. This maximum limit of loan can be
increased to Rs.75, 000 and Rs.2 lakh respectively as per the discretion of
the bankThe moratorium period under this loan scheme would depend on
the course duration. For courses up to 1 year, the period would be 6
months post course completion while for courses above 1 year, the period
would be 12 months post the course completion of 6 months post getting a
job, whichever is earlier. The repayment tenure granted for courses up to 1
year is 3 years to 5 years while courses of higher durations would result in
a repayment period of 5 years to 7 years. Margin is not required to be
maintained for the loan. A regular membership would be required for the
applicant and co-applicant of the loan which would be 1% of the loan taken
or Rs.2500 whichever is lower. The sureties would have to pay a nominal
membership of Rs.100. The loan would require the parents of the student
to act as co-borrowers or joint applicants of the loan. The loan has no

service charges required to be paid Prepayment can be done anytime

without any penalty.

Documents required:
The following documents should be submitted:
Latest photograph of the applicant and co-applicantsA valid Photo identity
proofA valid Address proofPAN CardParents and guardians having regular
source of income so that they can pay the monthly interestA declaration or
an affidavit stating that no other Education Loans have been availed from
anywhere elseAn offer letter from the university, college or institution stating
the course details and the procedure of admissionPassport copy for
seeking admission abroadLatest mark sheets

Eligibility:
The following would be eligible for this scheme of loan:
The student must be an Indian NationalThe student must have passed
Class X examinations conducted by the State or Central BoardsThe
student must have obtained admission in a Government recognized
vocational training course which would result in him getting a job.The
parents of the student must act as joint borrower. If the student is married,
the spouse, parents or the parents-in-law can act as a joint borrower.

Rate of Interest
The Vocational Education Loan would charge a 13% rate of
interest for boy students and a 12.50% rate of interest for girl
students.

EMI Calculator

Every loan of the bank can be calculated to give the payable instalment
through the banks EMI calculator facility which calculates the EMIs
payable for the loan. One would have to provide the loan amount, the
repayment tenure and the rate of interest in the required fields and the
instalment would be calculated. For example:
A loan for higher education in India taken by a male student for Rs.10 lakhs
and repayable within 10 years would attract a rate of 13% and the
corresponding EMI would come to Rs.14, 932. If the loan would have been
availed by a girl child, the equivalent EMI would have come to Rs.14, 638
at a rate of interest of 12.50%If the loan is taken for vocational education to
the tune of Rs.1 lakh and payable in 5 years, the rate of interest for a boy
would have been 13% with an EMI of Rs.2276. For a girl, the EMI would
have reduced to Rs.2250 at an interest rate of 12.50%.

CHAPTER 3

RESEARCH
&
METHODOLOGY

Research meaning
Research is the systematic process of collecting and analyzing information (data)
in order increase our understanding of the phenomenon about which we are
concerned or interested.
The following kind of projects usually don't make for good research:

self-enlightenment
comparing data sets
correlating data sets
problems with yes/no answer

Methodology
The underlying and analysis of how research does or should proceed often
influenced by discipline.
"An epistemology is a theory of knowledge. It is the theory that decides what can
be observed.

TABLE
Data collection

Primary source

Questionnaire

Secondary source

External source

Internal
source

Survey
observations
Experiments

Sales records

Internet

Marketing
activities
Published
data

Standardis
ed

Cost
information
Distribution
reports

Electroni
c

Printed

Government
Trade
associations
Periodicals

Store audits
Warehouse
withdrawal
Services

News papers

Consumer
purchase

Books

Panels

Annual reports

Single source
data

Primary Source
Primary source is use to collect initial material during the research process.
Primary data is the data that the researcher collects himself using methods such as
surveys, direct observations, interviews, as well as logs. Primary data is the reliable
way to collect data because the researcher we know where it came from and how it
was collected and analyse since he did it himself. Primary sourness of information
allows the learner to accesses original and unedited information. A primary source
requires the learner to interact with the source and extract information.
Primary Data can be gathered by following methods
1)
2)
3)
4)

Surveys
Questionnaires
Observation
Experiments

Survey Research
Survey research is one of the most important areas of measurement in applied
research. The broad area of survey research encompasses any measurement
procedure that involved asking questions of respondent. A survey can be anything
from a short paper and predating feedback from to an intensive one on one in death
interview
Survey can divide in to two categories: the Questioner and the interviews
questionnaires are usually are in the written format that the respondent completes.
Interviews are completed by the interviewer base on the respondent says.
Sometimes, its hard to tell the difference between the questionnaires and the
interview. For instance, some people think questioner always asked short closedEnded questions while interviews always asked open-ended once. But you will see
questionnaires with open ended questions and their will often be a series of closed
ended questions asked in an interview.
Survey research has change dramatically during last few decades. We have
Automated telephone Service that use random dealing methods there are
computerized kiosks in public places that allow People to ask input. A whole new
variation of group interview as evolved has focus group methodology. Increasingly,
survey research is tightly integrated with the delivery of service. Your Hotel room
has a survey on the desk. Indian railway and catering company presents a short
customer satisfaction survey when you Travel By a Railways. You get a call for an
interview several days after your last call to a computer company for technical
assistance. You are asked to complete a short survey when you visit a website.
When most people think of questionnaires, they think of the male survey. All of us
have at some time or the other, receive a questionnaire in the mail there are many
advantages in mail surveys. They are relatively inexpensive to administrator. You
can send the exact same instrument to a wide number of people. They allow the
respondents to fill it out at their often very low. And, mail questionnaires are not
the best vehicles asking for the details return responses.

A second type is a group administrated questionnaire. A sample of respondent is

brought together and asked to respond to a structured sequence of questions.
Traditionally, The questionnaire to that that was present and is fairly sure that there
would be a height or a clarification. And, there were often organizational setting
where it was relatively as assemble the group.

Whats the difference between groups administrate questionnaires and a group

interview or focus group. In the group administrate questionnaire, each respondent
is handed on instrument and asked to complete it while in the room. Each
Respondent completes its instrument in the group interview or focus group, the
interview facilitates the session. People work has a group, listening to each other
comments and answering the questions. Someone takes notes for entire group;
people dont complete interview individually.

A less Familiar type of questionnaires is the household drop-off survey. In this

Approach, researcher goes to the respondent home or business and handles the
respondent the instrument. In Some cases, the respondent is asked to mail it back
or the interview returns to pick it up this approach attempts to blend the advantages
of the mail survey and the group administrate questionnaire. Like the mail survey,
respondent can work on the instrument in private, when its convenient. Like the
group administrate questionnaire the interviewer makes personal Contact with the
respondent they dont just send a personal survey instrument.

INTERVIEWS

Interviews are personal form of research then questionnaire. In the personal

interview, the interviewer works directly with the respondent. Unlike with the Mail
surveys, the interviewer has an opportunity to Prove or ask follow-up questions.
And, interviews are generally easier for the respondent, especially if opinions or
impressions are sought. Interviews can be very time consuming and they are
resource intensive. The interviewer is considered part of the measurement
instrument an interview has to be well trained in how to respond to any
contingency.

Almost everyone is familiar to telephone interview. Telephone interview enables a

researcher to gather information rapidly. Most of the major public opinion polls
that are reported based on telephone interview. Like personal interview, they allow
for some personal contact between the interviewer and the respondent. And they
allow the interviewer to ask follow-up questions. But they also have some major
disadvantages. Many people dont have publically Listed telephone Numbers.
Some dont have telephones. People often dont like the intrusion of a call to their
homes. And, Telephone interviews have to be relatively short or people will impose
upon.

SECONDARY SOURCES

Secondary sources are edited primary sources, second-hand

version. They represents thinking of someone else. Secondary
Source are data that were collected by persons or agencies for
purposes other than solving the problem at hand. They are one of
the cheapest and easiest means of access to information. Hence,
the first thing a researches should do is to search for Secondary
Source available on the topic. The amount of Secondary Source is
overwhelming, and researchers have to locate and utilize the data
that are relevant to their research. Secondary sources take the
role of analyzing, explaining, and combining he information from
the primary source with additional information.
Secondary Source analysis is commonly known as second-hand
analysis. It is simply the analysis of pre-existing data in a different
way or to answer a different question than originally intended.
Secondary Source analysis utilized the data that was collected by
someone else in order to further a study that you are interested in
completing.
In contrast to Secondary Source, primary data comes from
observations made by the researchers themselves. This often
creates credibility issues that do not arise with Secondary Source.

Use of Secondary Source

1. Secondary Source may actually provide enough information
to resolve the problem being investigated.
2. Secondary Source can be a valuable source of new ideas that
can be explored later through primary research.
3.

Secondary Source is of us in collecting primary data.

4. Secondary Source also helps to define the population, select

the sample primary information collection and define the
parameters of primary research.
5. Secondary Source can also serve as a reference base against
which to compare the validity or accuracy of primary data.

Benefits of Secondary Source

1.

The most significant benefit of Secondary Source is saving in

cost and time.
2.
This involve very little time, effort and money compared to
primary research.
3.
Certain research projects may not be feasible for a firm,
recourse to Secondary Source
will be the only solution. For e.g., If a firm needs information on
the entire population
of some country, it will neither be physically nor financially
possible for the company to obtain it.
4.
Historical data is always Secondary Source. If a firm wants to
obtain information on
something that happened in the past, it cannot conduct primary
research to obtain it.
5.
In some cases Secondary Source can be more accurate than
primary data. For example,
if a company wants information on the sales, profits and so forth,
of other companies,
it can get more reliable information from government released
sources than companies themselves.

Limitations of Secondary
Sources
Despite many potential benefits of Secondary Source, it has a
number of limitation.
1.
Problems of fit are likely to occur between the date required
for current research and the available data.
2.
The researchers have no knowledge of how the data were
collected, not do they have any control over it. Therefore, they do
not know anything about its accuracy or its bounds of error.
3.
It is also very difficult to evaluate the accuracy of the data
already collected
4.
In many cases the Secondary Source may not be sufficient
to meet the data requirement
for the research at hand. Secondary Source can be outdate, and
hence, cannot be used in current research.

Suitability
The central problem of Secondary Source by which definition
was not gathered for purposes of the present research.
May only partially address the research question.
Data definitions, categories, levels of aggregation may differ, if
only slightly, from those required, time series many not be
continuous.
Validity of data may vary - government sources likely to be valid,
but company statistics may be unreliable, minutes of meetings
may be messaged; newspaper articles adhere to journalistic
standards; Integration of Secondary Source with each other and
with primary data also an issue.
Common sources of Secondary Source are social science surveys
and data from government agencies, including the Bureau of the
Census, the Bureau of Labor Statistics and various other
agencies. The data collected is most often collected via survey
research methods. Data from experimental studies may also be
used.

Sources of Secondary Source from

Government
1. Director General of Commercial Intelligence and Statistics,
Kolkata
2. RBIs Handbook of Statistics on Indian Economy
3. RBI Bulletin BOP Statement
4. Annual Reports of International Institutions
5. Agricultural Statistics at Glance
6. National Sample Surveys
7. figuring out how to word the question to get at the issue of
interest

Finally, once you have your questions written, there is the issue of
how best to place them in your survey. Youll see that although
there are many aspects of survey construction that are just
common sense, if you are not careful you can make critical errors
that have dramatic effects on your results.

CHAPTER 4

DATA ANALYSIS
&
INTERPRETATION

INTRODUCTION
Data analysis is critical to the management of risk and the oversight of
claims handling. Understanding a programs experience sets the direction for
future action by outlining what has occurred, where the program stands
today (the current baseline), and what opportunity.
Data analysis as a discipline contains three interrelated components

Process Management
Data
Analysis
Process management provides the frame work for initiating and
directing a data analysis project. A widely accepted approach within
the discipline is the Cross Industry Standard process of Data Mining
(CRISP-DM). A complete explanation of the steps in the steps in the
process and supporting documentation can be found at
http://www.crisp-dm.org/ . Aside from a frame work data analysis
requires a solid foundation, which is the data itself. Previous articles
have outlined the data life cycle (Higdon, Keith M., Understanding the
Data Lifecycle, John Liner Review , Vol, 24, NO. 1, Standard Publishing
Corp, Boston, MA, Spring 2010) and its five stages.
1. Capture
2. Storage
3. Access
4. Analysis
5. Deployment
When considering a data analysis project, understanding the first three
stages of the lifecycle create the foundation by setting boundaries
around what is currently possible. The purpose of this article is to
expand on the processes within stage 4 (analysis) with additional
considerations for making the act of solution deployment (stage 5)
have a more practical impact. By having a better understanding of the
methods of analysis, metrics commonly used in data analysis and
statistical techniques, risk management departments will be in a better
position to assess their need for analysis, to indentify the resources
and commitment necessary to design and implement a data analysis
project, and to set appropriate expectations as to the usefulness of the
information obtained.

Questionnaire
In general the word questionnaire refers to a device for securing answer
to the questions by using form which the respondent fills in himself. .

Tools preparation
The tools chosen for the research work was questionnaire. It consisted of
one questionnaire forms which are asked to customers . A list of 9
questions was asked to customer to know there point of view.

1. Do you know about the education loan offered

by this bank ?

Yes
No

70%
30%

70%
60%
50%
40%
30%
20%
10%
0%
YES

NO

Interpretation:
From the above graph it is clear that 70% of respondent know about the
education loan whereas 30% of them are not aware about it.

2.How you came to know about the education

loan of this bank ?

Advertisement

64%

word of mouth

20%

Referred by your 16%

family / friend

70%
60%
50%
40%
30%
20%
10%
0%

Interpretation:
From the above graph 64% of the respondents came to know
about the education loan through advertisement, 20% came to
know through word of mouth & 16% came to know through
friend/family.

3.What made you select this bank?

Service Quality
Simple Procedure
Interest Rate
Advertisement

56%
18%
14%
12%

60%
50%
40%
30%
20%
10%
0%
Service Quality Simple Procedure

Interest Rate

Advertisement

Interpretation:
From the above graph it is clear that 56% of respondent selected this bank
because of its service quality,18% selected this bank because of the simple
procedure,14% selected due to low interest rate and 12 % through
advertisement.

4.Do you like the marketing strategy of bank ?

Good

76%

Average

20%

Poor

4%

80%
70%
60%
50%
40%
30%
20%
10%
0%
good

average

bad

Interpretation:
From the above graph it is clear than 76% of respondent felt that the
marketing strategy of the bank is good, 20% felt it's average, 4 % said it's
poor.

5.For which course you have taken Education

Loan ?
C.A
C.S
NIITs
MBA

24%
16%
10%
50%

50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
CA

CS

NIIT's

MBA

Interpretation:
From the above graph it is clear that 24% of respondent have taken
education loan for chartered accountant, 16% for company secretary, and
10% for NIIt's course & 50% for MBA

6.Are you satisfied by the service of bank ?

Yes
No

70%
30%

70%
60%
50%
40%
30%
20%
10%
0%
YES

NO

Interpretation:
From the above graph 70% are satisfied with bank's service
whereas 30% are not satisfied.

7.Do the interest rate charged by bank on loan

reasonable ?
Yes
No

76%
24%

70%
60%
50%
40%
30%
20%
10%
0%
YES

NO

Interpretation:
From the above graph it is clear that around 76% of respondent
think that the interest rate charged by bank is reasonable and
24% think that it is not reasonable.

8.Is the Education Loan immediately passed ?

Yes
No

68%
32%

70%
60%
50%
40%
30%
20%
10%
0%
YES

NO

Interpretation:
From the above graph it is clear that 68% of respondent said that
education loan was passed immediately but 32% said that it was not
passed immediately.

9.Do you get any tax benefit ?

Yes
No

78%
22%

80%
70%
60%
50%
40%
30%
20%
10%
0%
Yes

No

Interpretation:
From the above graph we came to know that 78% of
respondent said that they got the tax benefit & 22% said
they didnt get tax benefit yet.

CHAPTER 5

CONCLUSION

The study on education loan of abhudaya bank gave a vast learning

experience to me and has helped to enhance my knowledge.
Education loans are important and helpful to all parts of society. Abhudaya
bank provides Education Loans which helps financial counselors,
students, and their parents because loans enable people to make informed
decisions about paying off debts. The wide variety of Education loan
programs by Abhudaya Bank also makes it easier for students to save and
even build credit. Finally, these loans enable students to continue their
Eduation which will create their bright career.
Customer of Abhudaya Bank get education loan at very low interest rate
and the time span of returning the loan amount is also good and
documentation work is also easy so customer find it easy to take loan from
Abhudaya Bank and therefore they preferred to choose Abhudaya Bank to
take education loan .
Therefore, all this easy procedure helped the bank for customer retention
and to get more and more customer.

CHAPTER 6

BIBLIOGRAPHY

Bibliography

https://en.wikipedia.org/wiki/Abhyudaya_Cooperative_Bank_Ltd
https://www.abhyudayabank.co.in/english/Profile.aspx
http://www.paisabazaar.com/abhyudaya-co-operativebank/education-loan/