TheGlobalLeadershipSummit

2016ConferenceNotes

http://treymcclain.com
@treymcclain

TableofContents

Session1:BillHybels.....2
Session2:AlanMulally..7
Session2:MelindaGates..9
Session3:JossyChacko.11
Session3:TravisBradberry14
Session4:PatrickLencioni.18
Session5:ChrisMcChesney..20
Session5:ErinMeyer..23
Session5:JohnMaxwell.27
Session6:TDJakes.30
Session6:HenryCloud,ShaunaNiequist,BillHybels...33
Session7:DanielleStrickland36
Session7:HorstSchulze....38
Session8:WifredodeJesus..41

Session1

BillHybels(@billhybels)
FounderandSeniorPastor,WillowCreekCommunityChurch
BillHybelsisseniorpastorofWillowCreekCommunityChurch,achurchof
morethan25,000thatcelebratedits40thyearin2015.HefoundedThe
GlobalLeadershipSummitwithacommitmenttodevelopandmentorleaders
worldwide,nowimpactingleadersin125countries.Hybelsisthebestselling
authorofmorethan20booksandhisnewvideocurriculum,LeadingFrom

HeretoThere:5EssentialSkillsisreleasinginAugust2016.

Mission:stretchyourminds,growyourheartsanddevelopyourleadership
Everyonewinswhenleadersgetbetter
Stakesofleadershipareskyhigh
Worldislookingforleaderswhowillunitenotdivide,buildupnotteardown,putinterestof
othersbeforeselfinterest,putboldworkablesolutionsinsteadofincessantlykickingthecan
downthestreet.
HighestvalueattheSummitishumility.Wehavesomuchtolearnaboutleadership.
Armedwithenoughhumilityleaderscanlearnfromanyone.Youngerfromolder,olderfrom
younger.Religiousamonguscanlearnfromlessreligiousandviceversa.
Somecallthemglasses,somecallthemcorrectivelenses.Ifyouarepayabunchofmoney,
theyllcallthemeyewear.
Thelensesofleadership:
BrightRedLensesafiredupleader,apulseracingleaders.Becausetheyunderstandthe
effectthatunbridledpassionhasoneveryoneelse.
Leadershipismovingpeoplefromheretothere.
Leadershipisnotjustpresidingoversomething.Itsnotpontificatinghowsmartyou
are.Itsmovingpeople.Itstakingpeopleonajourney.
Movingpeoplefromheretotheretakesplanning,prayer,butitmostassuredlytakes
passion.Itslikeproteinfortheteam.
Aleader'spassioniscontagious.
Howdoesaleadergetpassionate?Isthereapill?Doesittakeapersonality
transplant?
Passioniseitherderivedfromthemountaintopsofabeautifuldreamorthedepthsof
avalleythatisgoingterriblywrong.
HowardSchultzStarbuckscoffeetoinspireandnurturethehumanspirit,one
person,oneneighborhoodatatime.
Afewyearsago,IopenedtheSummitwithatalkcalledHolyDiscontent.
Somethingthatsoinfuriatesyouthatyouhavetogetoffthecouchanddo
something.Popeyemoment:ThatsallIcanstand,Icantstandsanymore."

Howfilledisyourpassionbucketrightnow?Isitwayuptothetop?Orishalffilled?
Orisitsolowthatyourteammateshavetopokeyoutoseeifyourestillbreathing?
Yourpeopledontcareifyourpassioniscomingfromabeautifuldreamoraholy
discontent.Theyjustwanttofeeltheheat.
Whosejobisittofillyourpassionbucket?Itstheleadersjobtofillhis/herown
passionbucket.Itsnotyourboards,yourspouses,yourteamsjobtofireyouup.
Howdoesaleaderkeepher/hispassionbucketfilled?Thisiswherereflectiontimeis
warranted.Werealldifferent.Whatmustyoudo?
Ireadpassionateauthors.Igotoplacesthatstirmysoul.
TriptoJordan.ThecivilwarinSyriahassent12millioncitizensrunningfortheir
lives.Wehaveapartnerchurchthatisservingmealstotheserefugees.Motherwith
6kidsandunsureofwhereherhusbandis.Bulliesatschoolthatwerebeatingup
sonafterschoolbecausehehadadroopyeye.IfeltapromptingfromtheHolySpirit
togetthateyefixed.Solvingthatproblemfilledmypassionbucket.
Sometimeshelpingonekiddoeswondersforthehumansoul.
ShatteredLensesframesarecoolbutlensesareshattered.Youwouldhaveahardtime
seeingthroughthem.
Mypeoplehonoringlenseswereshattered.
Mydadsbusinesswastough.Mydadswayofprotectingourfamilycompanywas
talksoftlyandcarryabigstick.WeneverhadaHRdepartment.Ourculturewas
spontaneous,primitive,lowthrill.Therewerenosuggestionboxesandnoonewould
havereadthemanyway.Itwasaperformance,fearbasedculture.
Oneofmylingeringmemorieswasmydadwalkingbrisklyoutofhisofficewithproof
inhishandthatanotherhourlyemployeehadstolen.WheresEddie?Eddiewould
stepforward.Eddie,meetmeinthebananaroom.Thebananaroomwastotally
soundproof.Weneverheardwhathappenedinthebananaroombutwecouldsee
thelookontheirfaceswhentheyleftthebananaroom.Therewerenoseverance
packagesorexitinterviews.Itwasliketheyevaporatedoffthefaceoftheearth.
WhywouldIpayforsomeonetolistentosomeonescomplaints?Whynotjustbuild
abananaroom?
Ihadshatteredlenseswhenitcomestopeople.
Decadeslater,IhiredaqualifiedleadertobeourHRDirector.Hetrickedmeinto
makingourculturethemostGodhonoringculturethatwecouldmakeit.
ChicagoTribunethetopworkplaceinallofChicagoformediumsizedcompanies
(250999employees)
Evenifyoustartwithshatteredlenses,youcangrowandbuildabeautifulculture.It
doesntmatterwhereyoustart.
Anorganizationwillonlybeashealthyasthetopleaderwantsittobe.
Mydadcouldhavechangedourcultureifhewantedto.Forwhateverreason,he
neverwantedto.Imsureheneverhadexperiencedahealthyculture.Hewas
decentenoughandChristianenoughthatheshouldhaveinstinctstoknowbetter.
ItamazesmethatsomanyofyouhaveafearbasedcultureandsitinSummitand
Summit.
Wheredoyoustart?Hireareputableoutsideagencytomeasurethehealthofyour
culture.Youcanmakefarmoreprogressfarfasterthanyouthinkyoucan.

Myjobatthischurchsavedmylife.Myfamilywaswreckedbydrugsandalcohol.
MycoworkersaretheclosestthingtoafamilythatIhaveeverknown."
Godonlyreallytreasuresonethinginthisvastcosmos:people.
DifferencebetweenreligionandChristianity:DoandDone.Religionisallaboutthe
drillsthatpeopledotoappeaseagodtheyknowtheyvedisappointed.Anditdoesnt
work.Itmessesupalotofpeopleactually.ChristianityisbetterspelledDONE.What
JesusChristhasdoneforyouistheonlythingthatcanmakeadifference.This
businessguysawthissermonthathefeltatransformationfromheadtotoe.He
decidedtobecomeapastor.GodwhispersIdontcareifyoubecomeapastoras
longasyourflockistheemployeesofthebusinessyouown.Itchangeshowhe
leadshispeople.
Whatthisworldneedsismorepastorsofbusinesses,pastorsofbranchesofthe
military,pastorsofgovernmentrunagencies.
OneofthethingswereworkingonatWillow.Wereworkingontransactionalnoise.
Lowfrequencynoiseofdiscontentwhentheydontunderstandwhydecisionsare
made.Itusedtobewatercoolerconversation.Allthattalktranslatesinto
transactionalnoise.Wevebeenusingatoolthatweveneverusedbefore.Weuse
cards.

Imacquiringtheskilloftalentobservation.
SelfAdjustingGlassesdevelopedsothatyoucanturnknobsandyoucanadjustuntilyou
canseeperfectly.Theycost$38US.Itcost$88CanadianbecauseCanadianeconomyis
saggingliketheirhockeyteams.
Leadershavetogetstuffdone.Theyhavetoperformathighlevels.

Speedoftheleader,speedoftheteam.
Whenitcomestomaximizingteamperformance,youlleventuallysetsomegoals
andevaluatearoundthosegoals.
Ichallengepeopletoread15minutesaday.Oneguystoppedmeandtoldmehe
hadbeenworkingsohardonthatgoalthathegotitdownto7.5minutes.
Peoplewanttoknowifweasseniorleadersareproudoftheirprogress.
WevegonethroughseasonsatWillowthatwevebecomegoalaholics.Webeganto
dochurchworkinwaysthatImnotproudof.Wedoveradjustourleadershiplenses
anddecidewewouldnthaveanygoals.
WevecreatedaTHRIVEteam.Theymeetwitheachdepartment,helpsetgoalsand
theythenevaluate.Eachdepartmentgetsoneofthreedesignations:thriving(youre
takingnewground),healthy(youremaintainingground),Underperforming(losing
ground)
Itiscruelandunusualpunishmenttoemployapersonandnevertellapersonhow
theyaredoing.
Ineverwant6monthstopasswithouteverystaffpersonknowinghowtheyredoing
andwheretheystand.Ourstafflovesknowingwheretheyareat.
Havesomeofyouslippedintoagoalholism?Havesomegonetoanotherextreme?
Ifyoulackwisdom,askGodforit.Heoffersitgenerouslytoanyandall!James
1:5
SunglasseswithRearviewMirrorBicyclistslikethesebecausetheycangoreallyfastbut
theycanstillseewhatisbehindthem.
Thisisthelegacylenseofleadership.Everyoneleavesone,notjusttherichand
famous.Whatkindoflegacywillyouleave?
ImafraidthatIllonlyberememberedasapersonwhomadealotofmoney.I
wouldgiveanythingforadoover.Anyofyouhadathoughtlikethat?
PromptedbytheHolySpirit,Idrewanenergypie.Leadershipisnotfundamentally
abouttime.Itsaboutenergy.Itswhereyouinvestyourenergy.
Therearentdoovers,buttherearemakeovers.Throughouthistory,Godhas
specializedinhelpingpeoplewritenewchaptersintheirlives.
Areyougoodwithhowyouwouldberemembered?Isittimeforanewenergytime
chart?
Leadershipcanbecomealegaldrugthatotherpartsofyourlifehaveahardtime
competingwith.
Ifyoureonthatdrug,whywouldyoueverchangeadiaper?Whywouldyousitwith
thepoor?Whywouldyoueversitwithaprisoner?
Werefarmorethancommercemachines.Werefarmorethancausemachines.
Hisideawasthatwewouldflourishatwork,butflourishinourfaith,inourfamily.
Godsideawasthatwewouldflourishholistically.
Doyoulikethelegacythatyouareleavingbehind?
Therepentantthiefonthecross:hislegacythathegothislastdecisionsorightthat
itmadeupforpreviousdecisions.
ChuckColson:aheartlesshatchetmanforNixonandendedupinprison.Whilein
prison,hereflectedonhislegacy.Hehatedwhathesaw.Inamomentofdeep
humility,heaskedGodtochangehisstory.Whenpeoplehearhisname,theybarely

remembertheoldhatchetmanChuck.TheyrememberthetransformedChuck.They
rememberPrisonFellowship.Thenarrativeofthatmanslifechangedinasingle
moment.
Asingle,humbleprayercanchangehowyourfuturewillunfoldandhowyourone
andonlylifewillberemembered.
Leadershipmatters.TheolderIget,themoreIrealizeitmattersdisproportionately.
QuickReview:
Youneedtofindyourpassionoryouneedtofeedit.Lifeistooshorttolivewithan
emptypassionbucket.Pursueyourpassion.Godwillunfoldittoyouifyouask.
Howmanyofyouhaveshatteredpeoplelenses?
SelfAdjustinglenses:Dopeopleknowwheretheystand?Aretheyfloundering?
Yourlegacy.Wereallleavingonebehind.MakesureitsaGodhonoringone.One
yourkidsandgrandkidswillbeproudof.

Session2

AlanMulally
PresidentandChiefExecutiveOfficer,TheFordMotorCompany
(20062014)
AlanMulallyledFord'stransformationintooneoftheworld'sleading
automobilecompaniesandthe#1automobilebrandintheUnited
Statesreturningittoprofitabilityandchangingthewaytheorganization
works.PriortojoiningFord,heservedasexecutivevicepresidentofThe
BoeingCompany.MulallyhasbeennamedNo.3onFortunesWorlds
GreatestLeaderslistandoneofTheWorldsMostInfluentialPeople
byTIMEmagazine.

HelpeddesignBoeingplanes
Workingtogetherprinciplesandpractices:
Peoplefirst
Everyoneisincluded
Compellingvision,comprehensivestrategyandrelentlessimplementation
Clearperformancegoals
Oneplan
Factsanddata
Everyoneneedstoknowtheplan,thestatus,andareasthatneedspecialattention
Proposeaplan,positive,findawayattitude
Respect,listen,help,andappreciateeachother
Emotionalresiliencetrusttheprocess
Havefunenjoythejourneyandeachother
Humorcanneverbeatsomeoneelsesexpense.Itdetractsfromtheplan.
IfitsnotaBoeing,youshouldntbegoing.
BillFordcalledme.HenryFordisoneoftheheroesofinnovationandindustry.
Fordbrandhadbecomeconfusedduetoacquisitions.
Fordhadbecomeregionalizedwithnosynergybetweenthecompanies.
Consumertasteswerechanging.
Fordhadbecomeafastfollowintechnology.Theywerentleading.
Wewerelosingmoneyineverybrandoneveryvehicle.
Firstforecastforprofitswasa$17Bloss.Fourmonthslater,weachievedit.
WhyleaveBoeingtogotoFordwhentheyhadalltheseproblems?Ifeltcalled.Fordwas
suchanimportantcompany.

IwaspickedupatairportinaLandRover.Notetoself:thisisnotaFord.Theytakemeto
FordWorldHQ.Theytakemeintothebasementwherealltheexecutivespark.Theresnot
oneFordvehicle.Notetoself.
TheytakemeupstairstointroducemeasCEOofFord.Theyhavehundredsofpress
membersintheauditorium.Billintroducesmeandthenturnsitovertome.Ihadjustgot
there.TwoquestionsIrememberthebest:"Withallduerespect,automobileindustry
worldwideisintrouble.Yourehereandyoudontknowanythingaboutit.Isitgoingtobe
okaythatwereintroubleandyouknownothingabouttheindustry?Theautomobile
industryisverybuttonedupplace.Wenoticedthatthecolorofyourslacksdontmatchthe
colorofyourcoat.Willitbeokayforexecutivestowearsportscoat?
Itsallaboutpeople.Iselectedleadersforallthebusinessleadersandforalltheskills
(engineering).Theyhadneverbeenintheroomtogether.Iselectedthebest.Isharedthe
planwiththem.WefoundourvisioninHenryFordsoriginalvision:toopenthehighwaysto
allmankind.
HedidntlookatthesuccessFordhad(50%marketshare)buttheopportunitytohelpall
mankind.
WedecidedweweregoingtofocusonjustFordandLincoln.Wedecidedwewantedtobe
bestinclassineachvehicle.Weagreedtoserveallthemarketsaroundtheworld.We
agreedtoaggressivelyrestructure.Weagreedtoaccelerateallthenewvehicleswhile
everyonewaspullingback.Wedecidedweneededtogetasmallhomeimprovementloan.
Mr.Mulally,youretheonlynewmodelwehave.WeflewtoNYandraised$26.5B.
Iintroducedthemtocolorcoding.Ifyouwereinthered,youdisappeared.Younever
broughtaproblemtoyourboss.Eveyronewasmanagingproblemsinsecret.Therewere
320chartsandtheywereallgreen.
TheAmericanIcon.
Wewereholdingtwothoughts:weredealingwithrealityandweregoingtoworktogetherto
turnproblemsintosolutions.
Itturnedoutgreat.Fordisconsideredthebestfamilyofcarsworldwide.Number#1brandin
US.Number#1and#2inEU.FastgrowinginRussia,AsianPacific,China.
Dealerships:theyarefamilyownedbusinesses.Theywerescaredtodeath.Theyneededto
knowhowmuchwelovethem.Itoldouremployeestolookatthemandsaythatyoulove
them.Sayitlikeyoumeanit.Itwillbecomeaselffulfillingprophecy.
Ourstockwassellingforaround$1.Ourstockhasappreciated1836%Weveincreasedthe
dividend.
42%ofallemployeeshaveapositiveimpressionabouttheircompany.Thatmeansthat58%
ofallemployeesarecomingforasalarybutnottobuildacathedral.Todayitisnow89%
positive,thehighestofanycorporation.Theyresmilingbecausetheyremakingadifference,
theyrecontributingtotheeconomyandtheyrehavingfun.
Whenourcompetitorswentbankrupt,wedidntaskfororneedanyprecioustaxpayer
money.
Leadershipisneededinourworldmorethanever.Peoplewanttoknowthereisabetter
place.WearegoingtomovefromItoWe,fromSelftoService.Theshadowofour
leadershipissoimportant.

Session2

MelindaGates(@MelindaGates)
CoChair,Bill&MelindaGatesFoundation
Ascochairofthefoundation,MelindaGatesshapesandapproves
strategies,reviewsresultsandsetstheoveralldirectionofthe
organization.Herworkhasledhertofocusonempoweringwomenand
girlstobringtransformationalimprovementsinthehealthandprosperity
offamilies,communitiesandsocieties.AfterjoiningMicrosoftCorp.in
1987,shehelpeddevelopmanyofthecompanysmultimediaproducts.
In1996,MelindaleftMicrosofttofocusonherphilanthropicworkand
family.

Igrewupinafamilywithfourchildren.Wegrewupgoingtochurch.WentK8incoed
Catholicschool,thenhighschoolatallgirlsCatholicschool.
Povertyhasbeencutinhalf.Since1990childhooddeathsaredownbyhalf.ButIm
impatient.Wecutthenumberinhalfagainandweshoulddoit.Alllivesareequalandneed
tobetreatedasequal.
HadahighschoolteacherthatsawthatIwasreallygoodatmath.Sheadvocatedfor
computers.Istartedprogramming.ThenwenttoDuke.
WorkedforIBMforseveralsummers.ItoldmyhiringmanageratIBMthatIwasinterviewing
atMicrosoft.ShetoldmeifIgotanoffer,Ishouldtakeit.
Iworkedthereandloveditbecausewewerechangingtheworld.IfoundthatIloved
managingteams.Ifyougotthebestoutofpeople,ifyougotthebestoutofyourteam,you
gotthebestresults.
WhenwegotmarriedandIgotpregnant,IlovedmycareeratMicrosoft.ItoldhimIwouldbe
leaving.HesaidIcouldworktoo.IsaidIcouldntifweweregoingtoliveoutourvalueswith
ourkids.
Iwantourkidstohaveasnormalafamilylifeaspossible.Wedodishestogetherafter
dinner.Theytakeoutthetrash.
Thenunstaughtusthatoneindividualcanchangetheworld.Theytaughtustheimportance
ofsilence.Wewoulddosilentretreats.Inthemiddleoftheschoolwasachapel.Itwasquiet.
Youcouldgoinwheneveryouwanted.Itryandtaketimeinsilenceeveryday.Itsusuallyin
themorningbeforethekidsgetup.Itsfundamentaleveryday.Itsincrediblyimportantwhen
ImonatriptoIndiaorAfrica.
TheFoundationisourembodimentofourvaluesintheworld.Werenotjustgivingawayour
moneyweregivingawayotherpeoplesmoney.WeregivingawayWarrenBuffetsfortune.
Whatcanwedotomakesurethattheyhavethesamestartinlife?
Majorinvestmentsinvaccinationsandeducation.

BillandIthinkofthisfoundationasalearningjourney.Wewereworkingonvaccines
becauseittakes25yearstogetbasicvaccinestodevelopingworld.Asweweredoingthis
work,Idbeinthedevelopingworld.Ispendtimeasawomansittingonamatwithwomen.
"Thatsanamazingactofhumility,togoinaslearners.Hybels
Youhavetolisten.Iwouldlistentothesewomenandtheywerelookingforcontraceptives.
Theycouldntsuggestacondombecauseitimpliedthattheythoughttheirhusbandhad
AIDSortheyhadAIDS.25millionmarriedwomenwerelookingforawaytotimeandspace
theirpregnancies.
Ineedtowalkmyvaluesinthatareaofourworld.
94%ofmarriedCatholicwomenusecontraceptives.Weagreetodisagreewiththechurch
onareaswherewecannotagreeandmoveforwardwherethereiscommonality.
Attheendoftheday,Ifeltthattherewereallthesewomencallingout.Ifyouregoingtogo
outintothedevelopingworldandlisten,youhavetoletyourheartbreak.Theyarecriesfor
whattheyneed.Youneedtoletyourheartbreak.
WarrenBuffettIfyouhaveanythingnear$1B,itsnotgoingtogiveawayhalfofit.You
cangiveawayyourtime,yourenergy,yourmoney.Warreninspiredustogotoother
billionairesandtalktothemaboutgivingawayhalfoftheirmoney.Thereisnow155
billionairessigneduptodothatnow.
Theyrestartingtolearnaboutgivingitaway.Theyfindthejoyinit.Theylearnaboutthe
possibilitiesinit.
Peopleinextremepovertyhasbeencutinhalf.Childmortalityrateshavebeencutinhalf.
Thisisbecauseoftoolslikevaccines,malariabednets.Theycost$10.
Maternalmortalityrateshavefallenby43%.Theproportionofundernourishedpeoplehas
fallenbyalmosthalf.Thepeopleintheworkingmiddleclasshasalmosttripled.
Igotoplacesthatusedtofeeldestitutethatarestartingtothrive.Therearefarmsthatare
getting1/3moreyieldintheirfarmsbecausetheyregettingseedsthataredroughtresistant.
Familieseverywheretalkaboutthehopetoeducatetheirkids.
"Youtookyourintellectualhorsepowerandbuiltafantasticcompany.Youtookthatsame
horsepowerandapplyittothegreatestneedsinourworld.Hybels
Inbusiness,youhavedataallthetime.Whenwecametothenonprofitspace,wewere
blownawaybyhowdecisionswerebeingmadewithnodata.OneofBillsgoalsisto
eradicatepoliooffthefaceoftheworld.Wenowgetdataonthat.Whenwestartedon
contraceptives,therewasnodata.Nowwegetareporteverysixmonthsandtheyrecoded
red,greenoryellow.
Youreworkingontheproblemsthatarehardestinsociety.Theyvebeenleftalonebecause
theyaresohard.Wewanttogivethismoneyawayresponsibly.
Itsinthehumanityoftheworkthatyouconnectwithotherpeople.

10

Session3

JossyChacko(@jossychacko)
FounderandPresident,EmpartInc.
JossyChackoleadsaglobalministrythatexiststoigniteholistic
communitytransformationamongtheunreachedandneedypeopleof
Asia.Withagoaltosee100,000communitiestransformedby2030
throughtheplantingofchurches,theyareontrack,averaging11church
plantsperdayduring2015.Providingleadershiptoateamofmorethan
6,500insevencountries,Jossyuseshisgiftsasacommunicatorto
challengebusinessandspiritualleaderstocapturealarger,Godsize
vision.

GodmustlikeusAsiansmorebecausehemakesalotmoreofus.
Weallstartadreamandthenwetrytobuildourworldaroundit.
Mydreamwastomakealotofmoney,makeitearlysoyoucanretireearly.
GotmarriedandwenttoseeTajMahalonhoneymoon.Invitedaslumbeggarboytojoinus
forthenextthreeweeksofourhoneymoon.
Matthew25Parableofthetalents:firstdoubled,seconddoubled,thirdburieditandgaveit
backwithoutinterest.Tofirsttwo,hesaysWelldonegoodandfaithfulservants.Tothe
third,Youaresuchalazyandunfaithfulservant.
Thefirsttwoprovedthemselvestobetrustedwithmore.Weveallbeentrustedwith
something.Howareweprovingourselvestobetrustedwithmore?
Jesushastrustedthechurchwithunbelievabletalentsandhowareusingthem?
Whereisyourtalentstoday?Iftoday,themastercomesandaskforit,whatwouldyour
responsebe?
ToJesus,faithfulnessisnotjustsittingwithwhatyouvebeengiven.ToJesus,faithfulnessis
multiplyingwhatyouvebeengiven.Ifyouwillmultiplythesmallthingshehasgiventoyou,
hewillgiveyoumore.
Godexpectsustoenlargewhateverhehasentrusteduswith.Justkeepingandplayingit
safeisnotanoptionforfollowersofJesus.
Wearecreatedforandcommandedtomultiply.
Ourlegacywillbedeterminedbywhatwehavedonewithwhatwevebeenentrustedwith.
Expandyourleadershipreach:
Enlargeyourvision.
Itwasntthattheunfaithfulservantdidnthaveavision.Hisvisionwastoplayitsafe.
Theothershadagrowing,multiplyingvision.
Whataretheconversationsinyourboardmeetingsabout?
IstheMasterpleasedwithyourvision?Timehascomeforusasleadersto
reactivatethosegiftsandtalentswevebeengiven.

11

Whenpeoplehearyourvision,theycantellthesizeandscaleofyourGod.
Donotbeconfusedaboutwhatpeoplesayaboutyourvisionbecausetheyhavenot
heardandseenwhatGodhasputinyou.
Dontletpopularityorculturedetermineyourvision.Letyourvisionbedeterminedby
whattheCreatorhasputinsideyou.
Stayfocusedbygetabiggerhorizon.
OurPrimeMinisterwaschallengingustobuildtoiletsbecause700millionhaveno
toilets.Nowwehaveatoiletvision.
Thereareopportunitiesallaround.Onlythosewhohaveamultiplyingvisionwillsee
theopportunitiesaroundthem.
Justhavingavisionstatementonawallwillnotbringchange.Youneedtohavea
visionwithpassion.
Peoplewilldoanythingforapassionary,avisionarywithpassion.Becomea
passionary!
Empoweryourpeople.
Themastergivesthemmoneyandleaves.
DidJesusknowthatThomaswoulddoubthim?DidJesusknowthatPeterwould
denyhim?
Leadershipisallabouttakingwisechancesandgivingpeopleopportunities.
Dontbefooledbythepackagethatpeoplecomein.Wehavebeenblessedwith
someunlikelyheroes.
Foundaguylivingunderabridge.Todayhesleadingchurchesandtransforming
communities.
Stefan18yearsagofoundhimbysideofroadasabackpacker,nowheleads
ministryacrossEurope.
Throughempowermentwecandoincrediblethings.Youcangoplacesyoucould
nevergo.
Yourleadershipreachwillbedeterminedbyyourempowermentabilities.
Asweempower,weneedtokeepinmind:buildthecharacterbeforeyouempower
them.Itsnottheempowermentthatisaproblemitsthecharacter.Greatleaders
buildcharacter.
Empowermenthastobethroughrelationship.Withoutrelationshipyoucannotknow
theircharacter.
Allofourfutureleadershavetoliveinsmallgroupswithoneofourleadersfor12
months.Itbuildsrelationshipandcharacter.
Makesurethatyouhavetheright,agreeduponoutcomesandbuildtheright
systemsandoperations.WecallthemKPI.Inbusinessthatskeyperformance
indicators.Forus,itskingdomperformingindicators.
Doitrightandyoucancreatesharedownershipandexponentialgrowthforyour
vision.
Embracerisk.
Tomeriskandfaithisthesamething.Inthemarketplace,wecallittakingarisk.In
ministry,wetalkabouttakingastepoffaith.
Withouttakingrisk,itisimpossibletopleaseGod.

12

InourWesternsociety,itsallabouteliminatingrisk.Whenwebringthatriskfree
ideaintoleadership,wemovefrompioneeringtopreserving.
Seeriskasyourfriendtolove,notyourenemytobefeared.
TheBiblesaysthatGodhasnotgivenusaSpiritoffree.Wemustbethemost
risktakingpeopleonplanetfear.IfGoddidnotgiveyouaspiritoffear,whogaveit
toyou?Embracefaith,embracethecourageousspiritthatyougotfromJesus.
DontallowthefearoflosingwhatyouhavekeepyoufromlosingwhatGodhasfor
you.
Mostofustooksignificantriskwhenwestarted,butthenwedidnthaveanythingto
lose.
Yourvisionneedstobepermanentlyhingedonthedoorofrisk.
Howwouldyouliketobeknownaslazyandunfaithful?Wantthatonyourbusiness
card?
Comfort,safetyandriskcannotcoexist.
Whoismissingoutontheblessingsintheirlifeifyourenotsteppingoutbecauseof
risk?
Embracefearasyourfriendandcomfortandsafetyasyourenemies.
Oneofthewaysthatweembracecomfortistryingtofigureitalloutbeforewestart.
Dontallowtheearthlypracticalitiestokeepyoufromtheheavenlypossibilities.
Itiscriticalthatyoubegintoincreaseyourpainthreshold.Yourleadershipcapacityis
indirectcorrelationtoyourpainthreshold.
Someofthegreatestideasareinthegravebecausetheydidnotwanttotakethe
risk.TheGodwhoputthatdreaminsideofyouiswaitingforyouandhopingthatyou
willinvest.
Todayisadecisionday.
Whenwegettoeternitydonthaveanyregret.
Todayisthedaytomakethatdecision.Makealistofalltheideasthatyouveburied.
Nexttoitputacolumnwhereyouaregoingtoputactiontoit.Writethenameofthe
personwhoisgoingtoholdyouaccountable.

13

Session3

Dr.TravisBradberry(@talentsmarteq)
BestsellingAuthorCoFounderofTalentSmart
Dr.TravisBradberryistheawardwinningcoauthorofthe#1
bestsellingbook,EmotionalIntelligence2.0andthecofounderof
TalentSmartaconsultancythatservesmorethan75percentof
Fortune500companies.AworldrenownedexpertinEmotional

intelligence2.0,Bradberryspeaksregularlyincorporateandpublic
settingshelpinglistenersbetterunderstandwhatemotionalintelligence
is,andmostimportantly,howtouseittoimprovetheirleadership.

Didanybodyelsegetafreeemotionalintelligencetestviaanairlineonthewayhere?
IQonlyexplainsabout20%ofwhatyoudoinlife.
Emotionsaretheprimarydriverofourbehavior.
PhonesGagerailroadforemanworkingtobuildrailroadin
Vermont.Tampingironaccident.Hewentbacktoworkand
wasnowlate,angry,everyimpulseexplodedunfetteredinto
action.
Everythingentersintothebaseofthebrain.Theytravel
acrossthelimbicsystemfirst(theemotionalcenter).They
thenentertherationalcenter.Yourespondemotionallybefore
youcanreactrationally.
Schoolsystemisbuilton18thcenturyPrussianmodel
designedtocreatedocilefactoryworkers.
Emotionalintelligenceisaflexibleskillthatcanimprove.
IQandEQdonotoccurtogetherinanymeaningfulway.
Selfawareness:theabilitytoaccuratelyrecognizeyour
emotionsastheyhappenandunderstandyourgeneral
tendenciesforrespondingtodifferentpeopleandsituations.
Youspotit,yougotit.Thereareseveralthingsthat
peopledoalldaylongthatannoyus.Yetthereis
somethingsthatreallygetourgoat.
Movieclipfrom"RoleModels":Venticoffeevslargecoffee
Selfmanagement:usingawarenessofyouremotionstochoosewhatyousayanddo,in
ordertopositivelydirectyourbehavior.
Biggestmistakepeoplemakeisthatpeopledontunderstandthatpositiveemotions
needtobemanagedto
Socialawareness:recognizingandunderstandingtheemotionsandperspectivesofothers.

14

Requiresthatyoufocusontheotherpersonmorethanyourself
Relationshipmanagement:usingawarenessofyouremotionsandtheemotionsofothers
tomanageinteractionssuccessfully.
Toughertodoinrelationshipsthatarestrained,inourfamilyortheworkplace
Biggestmistakeweseepeoplefightingtowinthebattlebutlosingthewar
ClipfromThePursuitofHappiness:Knowwhattodayis?Saturday.Whatsthat
mean?Basketball.Donteverletsomeonetellyouthatyoucantdosomething,not
evenme.Alright?Yougotadream?Youhavetoprotectit.Youwantsomething?
Gogetit.Period.
Itsseeinghowyourbehaviorimpactsothersandmakingadjustmentssothatyou
canimprovethequalityoftherelationship.
ThebusinesscaseforEQ
EQisafoundationalskill.WhenyoufocusonEQ,ittricklesintootherareas.

EQaccountfor60%ofjobperformancehighEQis90%oftopperformersand20%
lowperformers.

EQ&JobTitleCEOshavelowestEQintheworkplace.

15

Workonmakingbehaviorhabitual.
IncreasingyourEQrequires:
theunderstandingofselfawarenesscomesfirst
thepursuitoffeedbackandknowledgeofmistakes
simple,everydaypractice
leaningintodiscomfort
Leanintostress
Weliveinaworldwithtoo
muchstress.Getsimple
strategiesthatcanbring
stressdown:takeawalk,
breathingexercises,turning
yourphoneoffatnights.

16

Cleanupyoursleephygiene.Gettingenoughhighqualitysleepisimportant.

Moderatecaffeineintake

17

Session4

PatrickLencioni(@patricklencioni)
BestsellingAuthorFounderofTheTableGroup
PatrickLencioniistheauthorof10businessbooksthathavesold
nearly5millioncopies,includingTheFiveDysfunctionsofaTeam.

TheWallStreetJournalcalledhimoneofthemostsoughtafter
businessspeakersinAmerica,andheconsultsontopicsrelatedto
leadershipandorganizationalhealth.ASummitfavorite,Lencionis
upcomingrelease,TheIdealTeamPlayer,exploresthethreeessential
virtuesthataccelerateteamworkandpredictteamsuccess.

Howmanyofyougetscoldedforyourlanguagebyyourmominfrontofthousands?Himom!
Iwasafraidshedpulloutanakedbabypictureorprompictureornakedprompicture.Iam
fromCalifornia.Imsurethereareclothingoptionalproms.
ThefirsttimeItalkedaboutthe5DysfunctionsofaTeam.Itbegsthequestion:Aresome
peoplebetteratthatthanothers?
WereadJimCollinsbookandthenwehiredaroundourcorevalues.Overtimeourclients
justset,yeah,welldothoseaswell.
Welearnedthatthosecorevaluesweredescriptorsoftheidealteamplayer.
IwashavinglunchwithmyfriendMatthewKelly.HeaskedwhatIwaswriting.Isaidnothing.
HesaidIshouldwriteaboutthesevalues.Itsmybestsellingbookever.
Whenigothroughthesethreewords,youregoingtobeunimpressed.
Theidealteamplayercomprisedof:humble,hungry,smart.
Tobeagreatteamplayer,youhavetobehumble.Youreaboutthegreatergood.Itsnot
aboutself.
Sometimespeoplelackselfconfidence.Thatsnothumility.
KenBlanchardquotingLewis,Humilityisnotthinkinglessofyourself,itsthinkingofyourself
less."
Tobeagreatteamplayer,youhavetobehungry.Youhavetogoaboveandbeyond.Hate
theideaofbeingdescribedaslacker.
Itstheeasiestonetounderstandbuthardesttoinstilllaterinlife.
Theidealteamplayerissmart.Itsnotjustintelligence.Itsemotionalintelligenceaswell.
Smartisaboutpeoplesmarts,commonsenseaboutpeople.
Hiringforintelligenceisnotagreatideal.
Whatdoyoudowiththis?Youneedtoknowhowtoidentifypeopleonyourteam,yourself
andprospectiveemployees.
Peoplewholackhungerorsmartsmightbeasweetperson,buttheyarenoteffective.We
callthemThePawn.Theyneedourprayersbuttheydontneedtobeinvitedontoour
teams.

18

Peoplewhoarejusthungry(nothumbleorsmart),wecallthemTheBulldozer.Theycan
getstuffdonebuttheyleaveatrailofdeadbodiesbehind.Sometimesbulldozerscanlast
longerinanorganization.
Whataboutpersonwhoisjustsmart?TheyareTheCharmer.
Whataboutthepeoplewhohavetwooftheseareas,butaremissingoneofthem?Thats
notenough.
Dontthrowthelabelsaround.
Whataboutthosethatarehungryandhumble.WecallthemTheAccidentalMessMaker."
ItsaWonderfulLifeGeorgeBaileywasanaccidentalmessmaker.
Thosethatarehumbleandsmart,butnothungry:"TheLovableSlacker."Theytendto
surviveforalongtimebecausetheyarelovable.Theyjustdontwork.Theyusuallyjust
enoughworksothatyoudontdoanything.
Peoplewhoarehungryandsmart(thisisthemostdangerous)TheSkillfulPoliticianThey
areambitiousanddrivingandknowhowtomakethemselveslookhumble.Idratherwork
withabulldozerbecauseatleasttheycanthideit.ItslikeAlPacinointheGodfather.
Usethistodevelopyourpeople.Wehavetobevulnerableenoughasleaderstomake
peoplefeelcomfortabledoingthis.

Hadtoleavetocoachmymiddleschoolgirlssoccerteam.ThefollowingnotesarewhatIvebeenable
topiecetogetherbaseduponthenotesofothersincludingJoshuaReichandBrianDodd.
Generallyweoveremphasizetechnicalskills.Wetendtooverfocusonthatwhichis
measurableandyoucanputonaresume.
Knowwhatyourelookingfor.
Dontgetcaughtupinwhatyouthinkyoushouldbelookingfor.
Behavioralwaysrisestothetop
Tointerviewsomeone,getthemoutoftheofficeandgettoknowthem.
Dontoverlookredflagsandgutfeelings.
Stopdoingsilointerviews.
Askpeoplethesamequestionmorethanonce.
Askwhatotherpeoplewouldsayaboutthemonsomething.Peoplearemorehonestwhen
theytellyouwhatotherpeoplewouldsay.
Scaresomeonewithsincerity.Tellthemwhatyourefanaticalabout.Tellthemthatifthey
lineup,theyllloveitandiftheyarent,theyllhateworkinghere.
MythreeidealteamplayersStephCurry,AlanMulally,Woody.
StephCurrydoesntlikeattention.Heisalsooneofthehardestworkingguys.
AlanisoneofthehumblestpeopleIvemet.Alanonlymissedsixstaffmeetingsin38years.
Peoplewhoareworkaholicshavesomethingmissingintheirheart.
IfyouareafollowerofJesus,weareinthegoldenageofleadership.
Bitternessandcavinginaretwothingswecannotdo.
MayallofusasleadersbewillingtosufferforJesus.

19

Session5

ChrisMcChesney(@McChesney4DX)
BestsellingAuthorExecutiveatFranklinCovey
ChrisMcChesneyisaWallStreetJournal#1nationalbestsellingauthorof

The4DisciplinesofExecutionandistheGlobalPracticeLeaderof
ExecutionforFranklinCovey.Knownforhishighenergyandengaging
presentations,McChesneyhasconsultedwithmanyoftheworldstop
brandsandleveragesthispracticalexperiencetohelpleadersfromthe
boardroomtothefrontlinesofanorganizationgetbetteratexecutingthe
ideasthatmattermost.

15yearsago,RamCharanwroteabookcalledExecution.Whatdoleadersstrugglewith
more:strategyorexecution?Whataretheyeducatedin?
Thehardestthingaleaderwilldoisdriveastrategythatrequiresachangeinhuman
behavior.
Mywifealwayshasonepieceofadvicesforherfriends,Honey,dontmarryafixerupper."
Tryingtochangebehaviorisbrutal.
Everbeendrivinginyourcarandrealizethatyouusedtonottalktoyourself?Wetendto
blamethepeople.
EdwardsDeming,fatherofthequalitymovement,Anytimethatthemajorityofthepeople
behaveinaparticularwaythemajorityofthetime,theproblemisnotthepeopleitsthe
system."
Therearerulesfordoingthehardestthingthatleaderswillhavetodo,naturalprinciples,
Godgivenlaws.
Therearefourdisciplinesforexecution:Focus,Action,Leverage,Accountability
Discipline1:FocusontheWildlyImportant
Inadditiontothewhirlwind,whatifyouretryingtodogoals.

20

Ifyoutrytodo23goals,youcanaccomplish23.Ifyoutrytodo410goals,youcan
get12goals.Ifyoutryanddo1120,yougetnothingdone.
Youaregoingtohavetosaynotogoodideas.
"Therewillalwaysbemoregoodideasthanthereiscapacitytoexecute."Execution
4:3
Whatdoesitlookliketonarrowthefocus?Separateeverythingthatittakesto
maintaintheorganizationfromthisgoal.
Whatlivesatthecornerofreallyimportantandnotgoingtohappenonitsown?
WildlyImportantGoalwhatmakessomethingawildlyimportantgoalishowyouare
goingtotreatit
Whatarethefewestnumberofbattlesnecessarytowinthewar?
RulesforDiscipline1
1.Thefewestbattlesnecessarytowinthewar.
2.OneWIGperteamatthesametime.
3.Youcanvetobutdonttake.Letthesubteamshaveavoice.Peoplehave
tohavetheirsaybuttheydonthavetohavetheirway.
4.AWIGmusthaveaGap(fromxtoybywhen)x=startingline,y=goal,
when=deadline
WhathappenedtoaccountabilitywhenKennedysaysweregoingtothemoon?It
goesup.Sodidmoraleandengagement.Itwentupbecausethereisaswitchin
theirheadsthatisGameOn."
Executiondoesntlikecomplexity.Fromstrategicintenttospecificfinishlines.The
twobestfriendsofexecutionaresimplicityandtransparency.
Discipline2:ActontheLeadMeasures
Thegoalisalagmeasure.Whatisgoingtogetthereisleadmeasures.
Leadmeasuresarepredictiveofgoalsuccess.Theyarealsodirectlyinfluenceable
bytheteam.
Ifyouwanttoloseweight,therestwoleadmeasures:dietandexercise
Ihavesevenkidsinschool.ThatswhyItravel.Ifyouneedmetomorrow,Imyour
guy.
Everybodyknowsdietandexercise.Whateverybodydoesntknowishowmany
caloriesIvehadtodayandhowmanycaloriesIveburnedtoday
Theresabigdifferencebetweenknowingathingandknowingthedatabehinda
thing.
PaylessShoes:onelagmeasure=transactionmeasure
Givethefrontlineyourbestthinking.Theygavetheirstorestheirbest8lead
measures.Eachstorechoosestwoleadmeasures.
Theystartedmeasuringkidsfeet.Theytripledtheirgoal.Howlonghadtheyknown
thatmeasuringfeetwasimportant?Forever.
Badnews:dataishardtoget.Goodnews:itslikesolvingapuzzle.Badnews:theyll
forgeteverythingin3days.Dontunderestimatetheamnesiainducingeffectofthe
whirlwind.
Disciple3:KeepaCompellingScoreboard
Peopleplaydifferentlywhentheyarekeepingscore.Werelookingforaplayer's
scoreboard,notacoachesscoreboard.

21

Canweseeifwearewinningorlosing?
Keepaphysicalscoreboard.Wordsonleft,graphsonright.Lagsontop,leadson
bottom.
The#1driverofmoraleorengagementiswhetherapersonfeelsliketheyare
winning.
Gotoatimeinyourcareerwhenyouweremostexcited?Youthoughtyouwere
winning.Whenitcomestoengagementisaboutthework.
Dothepeoplethatworkformefeelliketheyareplayingawinnablegame?
Discipline4:CreateaCadenceofAccountability
Keyquestion:Whatarethe1to3mostimportantthingsIcandothisweekthatwill
haveanimpactontheleadmeasure?
Thisisjustintimestrategicplanning.Theyareneverurgent.Therearealways50
thingsinthewhirlwindthataremoreurgent.Inthemoment,urgencyalwaystrumps
importance.
TheworstpartofanallblueweekistherealizationthatIdidntgetanythingdone.
Everyweekthereisawig:reportsonlastsweekcommitmentreviewandupdate
scoreboardmakecommitmentsfornextweek(dontgivepeopletheircommitment)
Greatexecutionisaboutcreatingapull,ahighstakeswinnablegame.
Weveappliedthisprocessin200,000teams.
Favoritestory:TownPark.Theyarevaletparkingsubcontractors.Thelead
measurewascarretrievaltime(whenyourevaletingacar,youalreadyhavefriends
youwantyourcar).Theydidnthavethedatabecauseitwastoohard.Intwoweeks,
theyhadawaytomeasureit.
Therulesforexecutionturnedouttobethesamerulesforengagement.Dothepeoplethat
workformefeelliketheyareplayingahighstakeswinnablegame.

22

Session5

ErinMeyer(@ErinMeyerINSEAD)
ProfessoratINSEADAuthorandConsultant
ErinMeyerisaprofessoratINSEADinFrance,oneoftheworldsleading
businessschools.Herrecentlyreleasedbook,TheCultureMap,focuses
onhowtheworldsmostsuccessfulgloballeadersnavigatethe
complexitiesofculturaldifferencesinamulticulturalenvironment.In2015,
MeyerwontheThinkers50OntheRadaraward,giventothebestofthe
newgenerationofthinkersmostlikelytoshapethefutureofbusinessand
businessthinking.

ChineseclientBoChenhiredbycompanyoutsideofChinainLondon.Hepreparedthe
entiretripfromBeijingtoLondon.Duringthemeeting,hesaidnothingatall.Ashewas
leaving,heoverheard,ItseemsthatBohasnothingtoadd."
Secondsituation,FrenchwomantoSadineshewaslivinginParismovingtoChicago.
Askedherbosshowshewasdoing,Notgoingwell.Ivetalkedtoheraboutsomechanges
andIveseen0effort.Icalledherandaskedherhowthingsaregoing,Thingsaregoing
great.Ihadmyfirstperformancereview,thebestIveeverhad."
Ivebeenstudyingculturaldifferencesareimpactingbusiness.Icallthisculturemapping.

Whatdoesitmeantobeagoodcommunicatorindifferentcultures?
Whenyoulookatcountrypositions,theylookprecisebutofcoursethereisvariance.You
willhavepeoplethatfalloneithersideofthecurve.

23

Dontlookattheabsolutepositions.Lookattherelativepositioning.

Howdoculturesrespondandunderstandoneanother?
Lowversushighcontextcommunication

Inlowcontext,weassumewehavelownumberofsharedreferencepoints.
Lowcontext:explicit,clear,simple.Itellyouthreetimesbecauseitsaboutsimplicity
andclarity.
Highcontext,weassumewehavehighnumberofsharedreferencepoints.Itshould
beimplicit,layered,nuanced.FrenchhavewordsforhighcontextthatEnglishdont
evenhave.Japaneseisthehighestcontextintheworld.Theyhavephrasethat
means"someonewhoisunabletoreadtheatmosphere."
anglosaxonstotheleftofscale.mediterraneancountriesinthemiddle.asian
countriesaretorightofscale.
InGermany,wealmostalwaysdoarecapofthemeeting.InFrance,theyjuststand
upandsayVoilaInlowcontext,wetendtonaildownthingsinwriting.
InNigeria,weraiseourkidsforhighcontext.Werelowcontextinourhouse.Ive
postedrulesontherefrigerator.
CommunicationConclusions
Globalteamsneedlowcontextprocesses.

24

Withlowcontextpeoplebeasexplicitaspossible.Putitinwriting.Repeat
keypoints.
Withhighcontextpeople,askclarifyingquestions,repeatyourselfless,and
workonincreasingtheirabilitytoreadtheair.
Onelastexample:finishedbookwenttoJapanandmadepresentation,askedif
therewasanyquestions.Noquestions.Leaderaskedifhecouldask.Helooked
aroundroomandfoundpeoplewantingtoaskquestions.Howdidyouknow?Itwas
inhowbrighttheireyeswere.Theywerelookingatyouwithbrighteyes.
Directversusindirectnegativefeedback

DutchpersonwasdirectandBritishpersontookitveryemotionally.Hethoughtits
thelastpersonImgoingtoaskforfeedback.
Dutchpersonwritesreportandasksforfeedback.Britishhighlightsthegoodstuff
andmakessmallsuggestionsandminoradaptations.Dutchpersontookfeedback
straightforwardandsentreport.FoundoutweekslaterthatBritishpersondidntlike
thereport.
Directcountriesusenegativelanguage,useupgraders.Indirectcountriesuse
downgraders.

25

QuickcommentonUS/Franceeducationsystem:InUS,whenEthancomeshome
fromschool.HisUSteacherwrite"excellentwork!""almostthere".InFrance,when
theytakedictationtest.Thepaperalwayshasredmarksapplyyourself!NA
(meansskillsnotacquired).
Comfortwithsilence
Somecountriesareveryuncomfortablewithsilence.Ifwecomewithhighcomfort
withsilence(China,Indonesia,Japan),youwillthinkitsagoodthing.USbecomes
uncomfortablewithsilencein2seconds.Chinesecangoupto7secondswith
silence.
Firstculture:Latin,someAfricanSecondculture(littleoverlap):AngloandGermans:
Third:Eastasian

26

Session5

JohnMaxwell(@JohnCMaxwell)
LeadershipExpertBestsellingAuthorandCoach

JohnC.Maxwell,a#1NewYorkTimesbestsellingauthor,coachand
speaker,wasidentifiedasthe#1leaderinbusinessbytheAmerican
ManagementAssociationandtheworldsmostinfluentialleadershipexpert
byInc.in2014.HisorganizationsTheJohnMaxwellCompany,TheJohn
MaxwellTeamandEQUIPhavetrainedover6millionleadersinevery
nation.HislatestbookisIntentionalLiving:ChoosingaLifeThatMatters.

Asagrandparent,youunderstandthateverygrandchildisthemostbeautifulintelligentbaby
intheworld.Theyalwaysask:Howdidintelligenceskipageneration?Mysonwaswaiting
onmeafteratalk.HetoldmeIwaswrite.Hesaid,justlastweekgrandpaandIwerehaving
thatsameconversation.
BeforetheIronCurtainfell,Iwasspeaking.Iknowyoubelievethatleadersaddvalueto
people.Thesepeopledontunderstandthatbecausetheyveneverhadaleaderaddvalueto
them.
Allcommunicatorsconnectoncommonground.
Iaskedthemtwoquestions:haveyoueverbeensuspiciousofleaders?Haveyoueverhada
leaderhurtyou?
Everythingrisesandfallsonleadership.Whenleadershipisgood,everythingrises.
Asaleader,youhavetheabilitytoblesspeopleandcursepeople.
Beforealeadercanleadanyone,firsttheyhavetofindtheperson.
Thefirststepofleadership:OnethingIwantyoutodoisintentionally,everyday,addvalue
topeople.
HadconversationwithRobHoskins(CEOofOneHope).InGhana,95%saidtheydidnot
wanttobeleaderbecauseleadersarecorrupt,takeadvantage.Wetookthemthrough
leadershipmaterialandaskedagain,85%wantedtobeleaders.Itturnedthataddingvalue
topeoplewassoessential.Itisthecoreofleadership.
Thinlinebetweenmotivatingpeopleandmanipulatingpeople.Manipulatingpeopleisalways
wrong.
Threequestionsthatfollowersaskleaders:
Doyoulikeme?WhywouldIwanttofollowsomeonethatdoesntcareaboutme?
Canyouhelpme?
CanItrustyou?Areyougoingtotakemylifeandmanipulateitortrulymakeit
better?
Basicallytheyareasking:Willyouaddvaluetomylife?

27

Everythingworthwhileisuphill.Lifesnoteasyit'snotsupposetobe.Greatmarriagesare
uphill.Ifyouregoingtobehealthy,itsuphillalltheway.Ifyouregoingtobesuccessfulin
business,itsuphill.
Herestheproblem:peoplehaveuphillhopesanddownhillhabits.Theonlywaytobreak
downhillhabitsistogetintentional.
Thereisnoaccidentalachievement.
Wehavetocomeandmakeachoiceinourlivesthatwearegoingtoaddvalueinpeoplein
ourlives.
Significanceisnotaboutmeitsaboutothers.Thereisadownhillhabitthatfightsagainst
significance.Itsselfishness.Selfishnessandsignificanceareincompatible.
Thinkyourenotselfish:ifyoureinagroupphoto,whoisthefirstpersonthatyoulookfor?Is
itagoodpicture:howdoyoulook?Youjudgethewholepictureonhowyoulook.Butwere
notselfishandwedonttakeselfies.
Mostpeopledontleadtheirlife,theyaccepttheirlife.Whenyouacceptyourlife,itsnot
intentionalanditsdownhill.
FivethingsIdoeverydaythatintentionallyaddvaluetopeople:
Ivaluepeople.Ifyouregoingtoaddvaluetopeople,itbeginsfoundationalwithvaluing
people.
AsIfollowJesusthroughtheGospels,theessenceofJesusisthathevalues
people.
Nicodemus,Samaritanwomen,thiefoncross,children.
Whenhetoldstories,hetalkedaboutthelostsheep,theone.Thesonwhocame
home.
Godvaluesyou.GodvaluespeopleIdontknow.GodvaluespeopleIdontlike.
We,asChristfollowers,aregoingtohavetomakeachoice.Arewegoingtospend
ourlifeconnectingwithpeopleorcorrectingthem?
MyheartbreaksbecauseIthinkpeoplethinkweremuchmorecorrectorsthan
connectors.
Ithinkofwaystoaddvaluetopeople.
Intentionallivingisupfrontthinking.
WhoamIgoingtoseeandhowcanIaddvaluetothem?
Imlookingforwaystoaddvaluetopeople.
Weseethingsasweare,notastheyare.
WhenIamanaddedvalueliver,Ibegintoseewaystoaddvalue.Ifyoureanadded
valueliver,youbecomeanaddedvaluelooker.
EverydayIaddvaluepeople.
Imakesurethatitisaction.
Fathermovedintoassistedliving.Hegreetspeopleastheymovein.
EverydayIencourageotherstoaddvaluetopeople.
Itsmymissioninlife.ItswhyImhere.
PersonwhodecidedshewasgoingtochangeParaguay.Endedupspeakingforthe
PresidentofParaguay.Nowhavetrained75,000leadersinParaguay.Speaking
Tuesdayto8,000communicatorswhowilltrain80,000educators.ItstotallyGod!
Oneladythatdecidedtoaddvaluetopeopleandgoafterhercountry.

28

Outof300,000people,whoisgoingtobethenextGabby?Whoisgoingtobethenext
youngladywhoisgoingtoaddvaluetopeopleeverydayandmakemylifecount?Im
guessingtherewillbeGabbysriseup.

29

Session6

BishopTDJakes(@bishopjakes)
FounderandSeniorPastor,ThePottersHouse
BishopT.D.Jakesisavisionary,provocativethinkerandentrepreneur
whoservesasseniorpastorofThePottersHouse,aglobalhumanitarian
organizationand30,000memberchurch.NamedAmericasBest
PreacherbyTimeMagazine,Jakesreachandpresencespansfilm,
television,radioandbooks,includinghismostrecentNewYorkTimes
bestseller,Destiny:StepintoYourPurposeandhislatestfilm,Miracles

fromHeaven,starringJenniferGarner.

Conventionalwisdomsaysthatleadersshouldfocusononething.Apparentlyyoudontbuy
conventionalleadershipwisdom.
Ithinkwegettrappedbytitles.WeallowpeopletoputaperiodwhereGodhasputa
common.
Findthecommonthing.ThecommondenominatoristhatImcalledtocommunicate.He
openedmymouthtospeak.
UseeverygiftthatGodhasgivenyou.
Burnoutisoftenthefrustrationofnotbeingchallenged.
Ifyourenotchallenged,ifeverydayschallengeissopredictable,thenyourenotgrowing.
Weneedtobechallengedeveryday.
Youhavetobewillingtogothroughthehallwayofhaters.Theyaresymptomsthatyouare
ontherighttrack.
Itsthestuffyoulearnalongthewaythathelpsyou.
Hatersarejustaninstrument.Sometimestheyredistractions.Sometimestheyrepointing
outareasofgrowth.
Eatthemeat,throwawaythebones.
YoudontneedthemtodowhatGodhascalledyoutodo.
Jesustaughtthroughparables.Weneedtoministerthroughstories.Weneedtotellpeople
truthswithoutassaultingthem.TherearemorepeopleinthetheateronFridaynightthanthe
pewsofourchurchesonSunday.
TheGreatCommissionisnotaboutcomingit'saboutgoing.
Youarenogreaterthanthepeoplethatyouputaroundyou.Ifyoucanfindthepeoplethat
haveaskillsetthatcanhelpyoufulfillyourdream...
Thedreamshouldbegreaterthanwhatyoucanfulfillonyourown.
Youcannotbegreatuntilyoucanbearoundothergreatpeoplewithoutbeingintimidated.
Ourperspectivesarenarrowbecausewehavelimitedthemtoatribalperspectivewhenwe
haveaglobalGod.

30

Whenyoustarttoomanymomentsinthesameareathatareawillstarttodeplete.Touch
everythingbutholdittoolong.Ifyouhavetoholdit,youhavehiredthewrongpeople.
Everytimeyoutakeonnewthings,itwilltakeonlongertomanageit.
Itsokaytogettired.Jesusgottired.Butyoudontwanttostaythere.
EverytimeImtired,itmeansweneedtorestructure.Thestructuremightbeokay,butnot
sufficientfortheweightwearenowcarrying.
Whatareyouwillingtoleavebehindinordertogetthere.
Goddidnotmeanforyoutosavewhatisyesterdaysvision.Youhavethegracetoletitgo.
Godallowedthewormstoeatyesterdaysbreadsothatwecouldhaveyourdailybread.
Therearelotsofpeoplethatdontgotochurchthatarestarvingforwhatwehavebutwont
cometous.Ifwecangiveittotheminawaythatispalatable,theylleatitup.
TheabilitytobethereintheirhouseeverydayislikebeingJoseph.IthinkIcanbeaconduit
thatwouldallowfaithtogomainstream.
Thereasonwephysicallygetafeveristhebodyistellinguswrong.Thereasonwehave
painisagift,itdrawsattentiontoproblemwehave.Ashorrendousastheproblemsarethat
wehaveinourcountryrightnow,itcanbeablessing.Itisdrawingattentiontocommunities
wedriveby,issuesthatweignore.
Americahasbeenforcedintoaconversationthatweshouldhavehadyearsago.Its
complex.Wehavecreatedpocketsofinfectionsthatpeoplearetrappedin.Systemicracism
isnotaboutifyoulikethecolor,it'sabouthaveyouincludedtheminthestrategyofsuccess.
OurAmericandreamhasbecometheirAmericannightmare.
Throughouthistory,wevehadswellingandpainaroundissuesthatcannolongerbe
ignored.
Statswouldshowblacksdontanymorecrimethanwhites,butwere7timesmorelikelyto
beconvicted.
Whydontyougetuponyourfeet?Idgetuponmyfeetifyoudidntcutoffmylegs.
Theproblemisthatwehavenotincludedastrategythatwouldallowtheunderservedtobe
included.
Wereseeingthekindsofwarthatwedonthaveastrategytowin.Itsnotcountryversus
country.Youcantjustputsanctionsonthem.Weneedacomprehensiveplanthatattacks
hunger,disease.
Anarchyeruptsbecausesomeoneinpowerforgotsomeonewhowasnt.
Whenyoustarttorecognizethebrotherhoodofmen,Godwillblessyoulikeyouvenever
beenblessedbefore.
Thisisnotfixablewithoutfaith.Therealityisthechurchhasdonetheworsejob.Martin
Luthersaidthatthe11oclockhouristhemostsegregatedhourinAmericaand50years
laterit'sworse.
Weneedtobeintentionalabouttearingdownthenaturalpropensitywithinhumanstoremain
comfortable.
Impassionateaboutthebook(SecondWind)becauseofthepurposeofthebook.Itsabout
owningyourownfutureandnotwaitingonpeopletocomebailyouout.SecondWindis
practical,pragmaticthatchallengesourcountrytobeentrepreneurialagain.
WewerebyaCreatortobecreative.Werejustconsumersnow.Godcalledustobefruitful.
Thisisaclarioncalltobefruitful.
ItsnotthepaperofthebookImexcitedabout.Itsthepurposeandtheplan.

31

Ifyoudochurchthewaythatyourfathersdidchurch,youllmissout.
ThereisnotonelivingthingthatGodputintheearlythatGoddidnotputaseedinitself.
Thatseedispotential.Youaregifted.Tosomehegavetwo,tosomehegavefive.Itonly
workswhenyoudosomethingwithit.
Godhasgivenyoumorethanyourlifeshows,thanyouroccupationhasdemanded.Iwantto
beabeethatdropssomefreshpollenonyou.Getoutoftheboxandlivinguptothecheck
thatsomeonewrotewhentheygaveyouatitle.Dontdiewonderingifyouhavelivedyour
lifetothefullest.
Getupoutthebedinthemorningandreimagineyourselfdoingthingsthatyouhavenever
donebefore.Itiswithinyourreach.

32

Session6

BillHybels,Dr.HenryCloud(@drhenrycloud)
&ShaunaNiequist(@sniequist)

HybelsBlindspotsarethingsthatleadersthinktheydowellbuteveryoneelseknowsthey
strugglewith.
Thereisalmostanuniversalbuttoninleaderswhenitcomestoselfreflection.Ineedtostop
thiscycleofactivityandgetbeforeGodandaskHowamIdoing?Whatshappeningtomy
heart?Whatshappeningtomyrelationships?"
IfIdontpunctuatemyactivitywithtimeofselfreflectionthatIpayandeveryoneelsearound
mepays.
Theillusionsofleadershipthingsyouthinkaretruebutreallyarent.
SPEED&SOUL:Theillusionthatyoucancarryeveryincreasingamountsofspeedinyour
lifeandsimultaneouslykeepthesoullineheadinginthesamemargininthesamedirection.

Atsomeplacealongthisincreasinglineofspeed,Istartlosingtouchwithmysoul.
TheconnectionwithGodbecomesmeaskingGodtokeepmyspeedup.Godkeep
upwithmetoday.
Canyoutellmefast?Illjustcomebackdadwhenyoucanlistenslow.Shehad
grownaccustomedtothis.
Ifyoudontgetintosomesystemofrecreating,youllwindupinthelooneybin.
Whatdoyoudo?Itmustincludeflatteningoutthespeedforawhile.Itmustinclude
newpractices,newboundaries.
Spendtwominutesreflectingonthis.

33

Myexperienceisthatleadersstarttheprocessofslowingdown,itsawkward.Ifthis
firstreflectiondidntwork,dontworry.Wehaveanothercominginjustafewminutes
andyoulldobetter.
HenryCloud,recentlywroteThePoweroftheOther.Hesaysthatpartofwhatittakesisthe
poweroftheother.
Cloudweveheardgreatstuffaboutstrategyandexecution.
Theillusionisthatwegoanddothat.Theyalldependononefactor:whoareyouconnected
to?

WhenaNavySEALlandsbehindenemylines,whereamI?wheresmybuddy?
Putitona3x5card.Mapofconnectedness.
Thereisonlyfourpossibilitiesofconnectedness.
Corner1:Noconnectionwhenyougetoffairplaneandturnphoneonanditis
searchingforaconnection.Godputachipineveryhumanbeingsearchingfor
connection.Whenyouconnected,itincreasedyourcapacity.Leadershipcanforce
youintoisolation.
Corner2:Badconnectionthebananaroom.Incorner1,Imalone.Theworstplace
istobeinrelationshipwithsomeonebutnotconnected.Inthiscorner,itleavesus
feellikeImbad,Iminferior.Imaloser.
Corner3:Fakegoodconnection.Itspseudoconnection.Itrelievesthepain.itmight
beasubstance.Itmightbeanaddiction.Itmightbeanillicitrelationship.Itmightbe
drivingyourteamtogreaterandgreaternumbers.Itslikeeatingsugar.Youeat
sugarbutyouneedmore.
IheardaChristianspeakersayingshewashavinganaffairwithtwomen:Benand
Jerry.
Corner4:Realconnection.Someonewhocanmeetmyneedsinrealway.
Youhavetocomehometocorner4.Godsaystocomehometocorner4.Wejust
needtoadmitourneed.Bytheway,thatswhereGodlives.

34

Spendtwominutesreflectingonwhichcornerdoyoufindyourselfinmostoften?
Why?Whatinhibitsorprohibitsyoufromgoingtocorner4whereyouwouldbe
connectedtoChristtofamilyandfriends,coworkers?
Theillusionofachievement.IfIhitthismark,ifIgetthisposition,Iwillbesatisfiedtothe
depthsofmybeing.
Shaunagavemeamanuscriptofherbook,PresentoverPerfect.LittledidIknow
thatGodwouldusemydaughter'sbooktorestoreme.
NiequistIbelievedthemyththatyouarewhatyoudo,youarewhatyoubuild,you
arewhatotherpeoplethinkofyou.WhathappenedisthatovertimeisthatIstopped
beingabletofeelatall.AllIcouldseewasdeadlines.Lifefeltlikeanobstacle
course.Ifeltexhaustionandisolation.
Ibeganthejourneybacktograce,tolove,toconnection.
Thisismygreatestregret:foraseasonIputmymarriage,myfamilyonanaltarof
competition.
TheloveIwaslookingforwasneverfoundinthehustle.Youcantearnit,compete
forit.Youcanjustmakespaceforit.
Bringonthelove!Theresthelove.
Loveisnotinthenumbers.Notonthenumbersonbankaccounts,creditscores,
scales.Loveisnotsomethingyoucancalculate.Itsnotsomethingyoucanearnor
hustlefor.Itssomethingtobereceived.
TheGodwhocreatedyouforlove.
Doasatisfactionauditona10scale.Whereareyoufindingsatisfaction?Whereare
younotfindingit?Isthehustleworthit?Areyouchasingsomethingthatwillleave
youunsatisfied?AreyouopentotheSpiritofGodredefiningwhattrueachievement
is?
IfIcouldwaveawand,Iwouldwaveawandthatyouwouldreflect10minutesadayonyour
life.Oftenitsnotanaudiblevoice.Itsanimpression.
Cultivatetheleadershipselfdisciplineofselfreflection.

35

Session7

DanielleStrickland(@djstrickland)
OfficerinTheSalvationArmyAdvocateandAuthor
OriginallyfromCanada,DanielleStrickland,currentlyservesinLos
AngelesasTheWesternTerritorialSocialJusticeSecretaryforThe
SalvationArmy.Servingthemarginalizedforovertwentyyears,sheis
alsoanambassadorforStopTheTraffik,aglobalantihumantrafficking
campaign.Theauthorofseveralbooks,includingABeautifulMess,
Stricklandisanexceptionalcommunicatorandinspireslistenerstoset
asidetheirlimitedexpectationsandfallinlinewithGodsvisionfortheir
lives.

TDJakeswentbeforemeandJesusiscomingafterme.IfeellikeIminaprettygoodspot.
GotachancetoservewithSalvationArmyinRussiawhenitreopened.Iservedundera
manwhoIaffectionatelycalledCaptainAmerica.WhileIwasthere,hehadtogobackand
raisemoney.Irememberwatchinghisreplacementemergefromtheplane.Shewassmall,
shriveled,wrinkled.Itfeltlikeitwastheendoftheworldasweknowit.Theyreplaced
CaptainAmericawithmygrandmother,CommissionerIngridLindberg.
Aswedrivetotheprison,reportersarechattingaboutthehorrorsoftheprison.Pulloverthe
car.Idontfeellikeyouareonboard.Wearecomingwithhope,withlightbulbsforthose
livinginthedark.Iwanttogiveyouopportunitytoeithergetonmissionorgetoutofthecar.
Wereonboard,maam.Whohastopeenow?"
TimeMagazinereporterstoppedbybeforetheyhadtoleavetown.Wouldyouprayforme?
Thatwasthedaythatthetrajectoryofleadershipchangedformeforever.Everything
changed.Godgavemethedifferencebetweenspiritualleadershipandgoodregular
leadership.
Judges6:1124storyofunlikelyheroGideon
Donotbeafraid!"
ImmediatelyafterbuildingthisaltartotheGodofpeace,hestartsawar.
Truepeaceisnottheabsenceofconflictitsthepresenceofjustice.
Shalomiseverythingwrongbeingmaderight.Itsthepresenceofrightness,itsthepresence
ofrightrelationships.ItsthepresenceofthewholenessandfullnessofGod.
Godwantseveryonetowalkintoshalomandthencarryoutshalomwiththem.
Theworldiscryingoutforshalom.
GideonhasachiropracticappointmentwiththeeternalGod.Hehastogetincorrect
alignmentandposture.
Godusuallyfindsushidingout.
Drawaline.TruehumilityisagreeingwithGodaboutwhoyouare.Inoneend,write
insecurityandontheotherendwritearrogance.

36

WhenGodinterruptshim,heissoinsecurethathethinkshesgotthewrongtree.Shutthe
frontdoor!Heissostuckininsecurity.
Mightywarrior!Godcallshimoutforwhohealreadyis.
Westartthestoryofredemption,salvationwithGenesis3,withourdepravitybutthestory
doesntstartthere.ItstartsinGenesis1whereGodmadeusforgood.
Gideonplaysthetape.ButIamtheleastinmyfamily.Whenyoureadthat,yourealize
thathehassaidthatbefore.Therearemanyofyouherewithatapeplaying.Godsjustlike
stopthetape!"
WeneedtostopplayingthetapeandstartplayingthetapethatGodplaysforus.
Godwantsyou.Godwantsyouforwhoyouare.
Ifyouredrawingaline,youllalsodrawalinethatisverticalanditstruedependency.Its
agreeingwithGodaboutwhoHeis.Andheresahint:yourenotHim!
Gideonisalwaysaskingforasign.Fleece:woah!Ithappened!Godsreal.
EverytimeGodcomestoawoman,itsMayitbetomeasyouhavespoken.Men,itssign
aftersignaftersign.
Attopoflineisselfsufficiency.Atthebottomoflineiscodependency.
MuhammadAliseatbeltstorySupermandontneednoairplaneeither."
Gideonismakingpocketsofdependencyinhispersonallife.
MostofusinaWesterncontextdontsufferwithcodependency,westrugglewith
selfsufficiency.WeliveourlivesinsuchawaythatwedontneedGodexceptforaparking
spot.
Gideonssaying:Showupinmyreallife!Whenheactuallyhastolead,hedoesnthaveto
doitoutofinsecurity,pride,arrogance,selfsufficiency,hecandoitoutofthewholeness
andfullnessoftheShalomofGod.
YouneedtocreatespaceinyourlifewhereonlyGodcanshowup.
Doyouonlyhaveenoughloveforone?Breakourheartsforallofthem.Launchedan
empowermentcharity.Lordsaidyourenottakinganything.Weregoingtostartwithyourlife
savings.Iwantyoutocashoutthatmortgage,giveitto1,000peopleatconference.Long
storyshort:over1millionorphansempowered.
Whatisthethingthatshiftedyourleadership?Whatkeptyouinthegame?Itmusthave
beenthatdayinthebank.Hecarvedoutapocketofdependencyinhisownlife,hismoney,
hismarriage,hisfuture.HeknewwhoGodwasinhisreallife.
IgrewupinSalvationArmy.WeloveEphesians6becausewerealwayspreparingfor
battle..Wereputtingonbootsofthegospelofpeace.Whatwerecalledtodoisstepinto
truehumility,intotruedependencyandyouexperiencetheshalomofGodandyoutakethat
shalom,thepeaceofGod,theloveofGodintoaworldlongingforhope.

37


Session7

HorstSchulze
CEO,CapellaHotelGroupFoundingPresident,TheRitzCarlton
Group
HorstSchulzesvisionhashelpedreshapestandardsofexcellenceinthe
hospitalityandserviceindustries.Underhisleadership,TheRitzCarlton
GroupwastwiceawardedtheprestigiousMalcolmBaldrigeNational
QualityAwardthefirstandonlyhoteltowinevenonesuchaward.In
2015,SchulzedeliveredaninspiringandpracticaltalkattheSummit,and
willbebackthisyeartounpackhowwecanbuildorganizationsthatvalue
efficiencies.

Irememberyou.Youhadadifferentshirtonlasttime.Payattentionthistime.
Thankyoutoallthevolunteers.Theymusthavelistenedtomelastyear.
Icongratulateyoubecauseyoumadeadecisiontogrow,toimprove,tolistenand
incorporateitintoyourlife.Keepongrowingnomatterhowoldyouare.
WhenJesussentouttheapostles,hesaiddontworryaboutwhatyoullsay,lettheHoly
Spiritspeakthroughyou.ThatswhatIintendtodo.
Itdoesntmatterifitisashoestoreorahotel,customerserviceisthesame.
Whatdoyouthinkabout?Howdoyouthinkaboutit?Howdoyoumoveforward?
Youhearsomuchaboutleadershipandmanagement.Thereisalotofconfusionoutthere.I
wanttounpackthisforyou.
Wanttostartanewbusiness?Ask:Whatindustry?Whatmarketsegment?Youneedto
knowyoursegmenttogivethatsegmentwhatitwants.
HowamIgoingtobesuccessfulinthatbusiness?Youhavetobesufficienttothemarket.
Knowwhatthecustomerwants.Youhavetobemoreefficient.HowamIgoingtomaking
surethatitcostsmeless?
Inordertodothis,tobethemostsufficientandefficient,Ineedleadershiptodothis.
Howgooddowewanttobe?Ineverythingwedo,nomatterwhatourbusinessis,nomatter
whatmarketwerecreatingexcellencein,Icanassureyoupartofwhatyouneedtobe
excellentinishospitality,service.
Customerwantsthreethings:theproductisperfect,youservethemtimely,thatyoucare.
Thepersonalcaringdrivessatisfaction.
Imgongtogiveyoufactsandifyoudontagreewithme,yourewrong.
Ifyouhaveshoestoreandcustomerhasgreathospitality,eveniftheydontbuyshoesthat
time,theywillcomeback.Youareallinthehospitalitybusiness.
Howgoodareweinhospitality?

38

StBenedictsStandardofhospitality:Allguestswhoarriveshouldbereceivedasifthey
wereJesusChristhimself.Duehonorshouldbeshowntoall.
(http://www.osb.org/rb/text/rbeaad1.html)
Whatdoyoudowhensomeonecomesinandaskstospeaktoyou?
Sufficiencyandefficiencyisaccomplishedbygreatmanagementwithgreatleadershipskills.
Wheredoestodaysmanagementcomefrom?Thebehavioroftodaysmanagementwas
createdduringtheIndustrialRevolution.ItscalledTaylorism.Taylorsaid,Wethink.They
do.Arewenotsendingmemossayingdoitthisway?Wearestilldisconnectedfromthe
employeeswhoareinvestedintheprocess.Controllingit.ThatsTaylorism.
Managementshouldbemanagingprocessesandproduct.Youleadpeople.
Leadershipcaresandinvolvespeople.Thewordleadershipimplieswearegoing
somewhere.Weneedtoalignpeoplebehindus.
Leadershipasks:isthisdestinationthatIseegoodforallconcerned?Thecustomers,the
investors,theemployees,society.HemeasuresitagainsttheGodgivenvalues.
HowcanIleadifIdonthavesomethingtrueandsteadfasttolookat?
Theprocessistoselecttherightemployee.Dontjusthire,selectpeople.Alignthemto
wherethedestinationoftheorganizationisgoing.Thatdestinationisasuccessfulcompany.
Showthemthattheywon.
Onthefirstday,showthemthedestinationandtellthemhowitbenefitsallpeople,including
them.Alignment.
Whyisthefirstdaysoimportant?Becausethefirstdayweareopen.Behaviorissetbythe
timeyouare16yearsold,unlessthereisasignificantemotionaleventistakingplaceinyour
life.Invitethemtoanhonorableobjective.Keeponrepeatingthekeyelementsofthe
company.
Itisatotalfocusonyourmarket,yourcustomer,youremployees.
Thiscommunicationhastogoonthefirstday.Wecantjusthirepeopleandputthemto
work.
Youdonthirepeopleforfunctionbutitswhattheydoallthetime.Weshouldnthirehuman
beingsforfunction.Chairsareforfunction.Wehirethemtobepartofadream.Theyneedto
understandit.Youbreakitdownandyourepeatiteveryday.
Fromdayone,youshowthatpartofyoureffortisefficiency.Onourfirstday,weshowthem
ourcanon.
Weareinbusinesstocreatevalueandunparalleledresultsforourownersbycreating
productswhichfulfillindividualcustomerexpectations.
Theexpertssaythatinagoodrunningorganizationthatthereare56,000errorspermillion
sections.Ifweeliminatethemistakes,whathappens?
Wedeliverreliable,genuinelycaringandtimelyservicesuperiortoourcompetitionwith
respectedandempoweredemployeeswhoworkinanenvironmentofbelongingand
purpose.
Efficiencyisnotcuttingcost.Anybodycancutcost.Slowlyyourkillingyourbusinessor
killingyourbrand.Eliminateunimportantwork.
Buyalotofthings.Wehavealotofinputaboutwhatourcustomerwants.Lookatevery
inputthatyouhave.Ifyourketchupcosts$1.50andyoubegandnegotiateto$1.49,youjust
gotaheadofyourcompetition.
Createasaving,createefficiency,itseliminatingdefects.

39

Whenyoubuysomething,whatdoyouwant?Youwantnodefectyouwanttimeliness,you
wantthosewhogiveittoyoutobenicetoyou.
Thereishugemoneytobesavedineliminatingdefect.
iopenedfirstRitzCarltonHotel.The#1complaintwehadwasslowroomservice.Theroot
causeofmistakesisalmostalwaysfivestepsaway.Wegetthepeopleclosetotheprocess
toexaminetheproblem.Theproblemwastheelevator.Housemenwereproppingthedoor
open.Therewasntenoughlinen.Weboughtlinens.
Ilostsomeofthembecausewecutcost.
Empowerthem.Jointheminyourthought.Havethemjoinyouinyourthinking.Empowering
isrespectingthem.
Youremployees,yourcustomersareyourneighbors.Loveyourneighbourasyourself.

40

Session8

WilfredodeJesus(@PastorChoco)
SeniorPastor,NewLifeCovenantChurchCommunityLeaderand
Author
UnderWilfredoDeJessleadership,NewLifehasgrownfrom120people
tomorethan17,000throughchurchplantsandtomorethan130ministries
reachingthemostdisenfranchisedthepoor,homeless,prostitutes,drug
addictsandgangmembers.NamedoneofTIMEMagazines100most
influentialpeoplein2013,DeJessistheauthorofIntheGapand
becameaSummitfavoritefollowinghischallengingandinspiringtalkin
2014

Aleaderwhostopslearningstopsleading.
WeneedmenandwomenofGodtoleadintheircommunities.
Hebrews2:1Wemustpaythemostcarefulattentiontowhatwehaveheard,sothatwedo
notdriftaway.
Howdoweleadinaculturethatisdrifting?Howtodoweleadinaculture
Noonedriftsupstream.Noonedriftstowardholiness.Astudentdriftsduringalecture.A
husbandsheartdriftsinweakness.Adriverscardriftswhentheirattentionislacking.Our
cultureisdrifting.Wereafraidandconcerned.
Thechurchisdivided.Whatwereseeingtodayisunprecedented.
GallupandBarnashowashiftinourculture.44%ofAmericanscanbedescribedas
postChristian.
Youdontdriftupstream.Goingupstreamtakeswork.Youneverdriftagainstthetide.
Driftingwontgetyouthere.Wehavetostaythecourse.
Theresadifferencebetweenamapandacompass.Amapchanges,butacompassalways
pointstruenorth.Itsunchanging.Itsuncompromising.Wemaynotlikeit,butitdoesnot
changeevenifcultureischanging.
Amapalwaysoffersmanyroutestoadestination.Compassdoesnotgivemultipleoptions.
Jesussaid,Iamtheway,thetruthandthelife.WithoutGodinthecenterofourlives,we
drift.Nootherpursuitsatisfiesus.Nootherlifeisworthliving.
Iwasatyouthconferenceprayingatanaltar.Ihavecalledyoutobeagreatleader.Stayon
mypath.Iwillblessthosewhoblessyouandcursethosewhocurseyou.
Godplantedinmyheartthistruenorth.
Psalm119:11IhavehiddenyourwordinmyheartthatImightnotsinagainstyou."
HowwerespondtoGodswordmatters.Youshouldpayattentiontoyourresponse.Our
responseisimperative.

41

Eventhoughcultureisdrifting,thechurchisnottodrift.Thechurchhasalwaysbeenatodds
withculture.Pastorsandleaders,atanypointthatyoutryandberelevanttoculture,you
becomeirrelevant
1.Peoplebegintoaccommodatethedrift
2.Peopleopposethedrift.Theyareangryandonlylistentopeoplethatreinforcetheir
fearsandfueltheiranger.
3.Peoplewithdraw.Thisgroupassumesthatmyvoicedoesnotmatter.Immigration,gun
control
Theseareallwrongexamples.Theyundermineasstrong,compassionatewisechildrenof
theheavenlyking.Thosewhoaccommodatelosetruth.Thosewhoopposecanlosegrace.
Thosewhowithdrawtooquicklylosetheiropportunitytorepresenthiminalostand
confusedworld.
4.Wemustengageculture.
John17:1316intheworldbutnotoftheworld.Iamcomingtoyounow.evenasIam
notofit.
Withthisidentity,weinteractwithtruthandgrace.WefollowtheexampleofJesus.He
movedtotheoutcasts.Hecaredforthemarginalized.Hefeltgenuinesorrowwhenothers
choseadifferentpath.
ToomanyChristiansvaluetheirpositionsonissuesmorethanGodscommandstowalkin
love.
Matthew5Youarethesalt.Youarethelight.Beingsaltandlightrequiresustohave
equallyradicalcommitmentstoloveandtruth.
Whenhewassayingweresalt,hewassayingthatthereisaworlddeterioratingandwe
wereneeded.Thereisaworldindarknessandweneedtocarrythelight.
Engagethedemandingpeopleanddifficultissuesinourculture.
Choosingtoengagerequiresalot.
LoveLifecampaign.Laidout352crossestorepresentthe352liveslosstogunviolencethis
yearalone.
Evilhasprevailedbecausegoodhasbeenabsent.
Wemustbringgoodtothepicture.Theworldmustseegood.Thisisnotthetimetoretreat,
towithdraw.
Wemustbesaltandlight.
Injustamonth,82liveshavebeenlosttoviolencewithgunsinChicago.
Wehavetogetoutofourfourwallsandengageculture.Letthemknowabouttheloveof
Jesus.
RobertIrvineRestaurantImpossiblewhatsmissingisthesaltinourculture.
Theremedy:knowyouridentity.Yourethechurch,thegreatestinstitutionintheworld.
Wemustknowwhoweare.Wemustnotbeidentifiedbyhowtheworlddefinesus.
Acts20:24
WenttopalaceinBurkinaFasoandfollowedprotocol.Thekingaskedmetoprayforhim.
Wehavetowatchtheundercurrent.AnythingthatmovesoppositetothewordofGodisan
undercurrent.IknowthattheAmericandreamistohaveitallbutGodsdreamistoloseit
all.

42

FlightfromChicagotoDallashowmanychangesdidyouhavetomake?acouplething.
Thepilothastomakeallkindsofsmalladjustmentstomakesurethatheisontherightflight
plan.
Weshouldntbesurprisedthatwewaveritsentirelynormalforimperfecthumanbeingsto
falloffcourse.
Makingcorrectionsaregoodandrighttostayontrack.Youllhavetomakeadjustmentsto
stayonGodsflightplan.Wemustadmitthatwehavestrayed.Wemustmakeanew
commitmenttohisflightplan.Knowwhatthatscalled?Repentance.
Acts3:19
Itshealthytorepent.Itspositivetorepent.Thepersonwhoneverrepentsthinkstheynever
doanythingwrong.
April15,1912Titanicsinks.TheFloatingDreamTheFloatingPalaceFourwarningsthe
shiphadandtheyneverheededthewarnings.Oncetheofficerrealizeditwasabouttohitan
iceberg,itwastoolate.
DACarsonWedrifttowardcompromiseandcallittolerancewedrifttowarddisobedience
andcallitfreedomwedrifttowardsuperstitionandcallitfaith.Wecherishtheindisciplineof
lostselfcontrolandcallitrelaxationweslouchtowardprayerlessnessanddeludeourselves
intothinkingwehaveescapedlegalismweslidetowardgodlessnessandconvince
ourselveswehavebeenliberated."

43