Professional Documents
Culture Documents
sajam
c. retail outlet
d. point of sale
e. department store
4. The main elements of marketing _________ are product, price, place, and promotion.
a. information
b. position
c. management
d. mix
e. research
5. Which term is the odd one out:
a. stable market
b. flat market
c. sluggish market
d. volatile market
6. A _____ name is the name by which a particular product is sold.
a. trade
b. brand
c. company
d. market
e. mark
7. Which term is the odd one out:
a. wholesaler
b. distributor
c. exporter
d. intermediary
8. Which term is the odd one out:
a. point of sale
b. sales network
c. end user
d. retail outlet
9. Which term is the odd one out:
a. market segment
b. market potential
c. market niche
d. market sector
10. __________ is the process of dividing market into distinct groups of buyers.
a. Marketing segmentation
b. Target marketing
c. Market segmentation
d. Market share
e. Marketing share
1. It is extremely important for marketers to understand the buying _________ of
existing and potential customers.
a. mix
b. design
c. standardization
d. behaviour
e. position
2. Which term is the odd one out:
a. international market
b. domestic market
c. worldwide market
d. overseas market
3. Marketers sometimes focus on particular segments of a given overall market. This
process is known as _________ marketing.
a. relationship
b. B2C
c. target
d. home
e. brand
4. In order to secure a _________ advantage, companies will try to make their products
and services stand out from their competitors.
a. market
b.
competitive
a. discount
c.
b. shopping
free sample
d.
consumer
c. special
offer
e.
d. customer
slogan
6. The concept of the _________ proposes that, once a product is introduced into the
market, it goes through a process of growth, maturity and decline, and eventually
disappears from the market.
a. product life cycle
b. product development
c. product range
d. product positioning
e. product management
7. Market _____ is the collection and examination of information about things that people
(might) buy.
a. development
b. reaction
c. research
d. poll
e. analysis
8. In international marketing, it is necessary to meet individual national requirements,
particularly when ________ goods are concerned.
a. buyer
b. national
c. consumer
d. best
e. customer
9. Which term is the odd one out:
a. expanding market
b. growing market
c. developing market
d. declining market
10. Which term is the odd one out:
a. introduce a product
b. launch a product
c. bring out a product
d. exhibit a product
WEEK 2 INTRO
1. Your normally reliable supplier lets you down on an important order. Do you:
a. ask for an explanation and give them another chance?
b. change suppliers
2. Can you keep a conversation going:
to
improve
our
a. corrupted
in
c.
b. over
c. on
4. Customers will tolerate a little delay but are unlikely to _______ with rudeness.
a. put up with
b. hold on to
c. let down
5. As a result of the governments imposition of currency controls, its _______ relations
with several foreign investors have been jeopardized.
a. cool
b. stormy
c. close
6. If we want to improve our performance, we need to _______ the number of customers
we lose.
a. cut up
b. cut off
c. cut down
7. As a manager, you have to think of ways to _______ competition.
a. beat off
b. cut off
c. put off
8. Could you _____ a meeting with them some time next week?
a. build up
b. draw up
c. set up
9. Relations between them are rather _______ . They dont seem to like or trust each
other.
a. lukewarm
b. amicable
c. strained
10. Could you please _______ a contract as soon as possible.
a. build up
b. let down
c. draw up
1. Lets _______ the presentation until the next week were too busy at the moment.
a. hold on
b. call off
c. put off
2. Weve _______ the same market share as we had last year.
a. sounded out
b. set up
c. held on to
3. Their working relationship was often _______ , with lots of angry argument and
criticism.
a. cool
b. close
c. stormy
4. The long-term contracts, which will run for the next five years, will _______ relations
between two companies.
a. cement
b. cloud
c. sever
5. He gets so _______ in the excitement of securing orders that sometimes he actually
neglects the customers themselves.
a. wrapped up
b. carried away
c. sounded out
6. The new sales manager _______ with his team very well.
a. get on
b. holds on to
c. builds up
7. Over the past two years, we have _______ our sales forces to over 80.
a. count on
b. set up
c. built up
8. We can _______ our suppliers to meet their deadlines.
a. hold on to
b. count on
c. come up
9. Organisations are just beginning to _______ the lost opportunities that failure to retain
customers represent.
a. hold on to
b. wake up to
c. look forward to
WEEK 3 WHAT DO YOU REMEMBER
1. Which is the odd one in this set?
a. tag
b. microchip
c. image
2. The truck that was carrying the goods _____ missing.
a. has reported
b. has been reported
c. been reported
3. Which is the odd one in this set?
a. shipping
b. access
c. delivery
4. It may be cheaper to _____ supplies by air than by train.
a. freight
b. load
c. ship
5. In order to simplify what _____ into the factory, companies buy in sub-assemblies
rather than individual parts.
a. is gone
b. goes
c. go
6. Which is the odd one in this set?
a. stock
b. shelf
c. inventory
7. The amount of inventory in excess of a specified number of days supply is known as
_____ .
a. stagnant inventory
b. overstock inventory
c. inventory turnover
8. Which is the odd one in this set?
a. cargo
b. chain
c. freight
9. He _____ to be the best chairman the company has ever had.
a. is considered
b. consider
c. considers
10. The goods _____ today to get there on time.
a. will sent
b. will be sent
c. will send
1. When you come to our factory, go straight to the loading _____
a. belt
b. bay
c. area
2. Transporting goods by road in trucks is called _____
a. freight
b. shipment
c. haulage
3. _____ time is the time elapsed between the day when an order is issued to the receipt
of material.
a. shipment
b. lead
c. freight
4. _____ stock items are usually available for immediate shipment.
a. Returned
b. Manufacturers
c. Consumer
5. Which is the odd one in this set?
a. track
b. trace
c. try
6. The term _____ refers to stock items that have not had a sale during a specified time
period.
a. stagnant inventory
b. overstock inventory
c. inventory turnover
7. Goods transported by road, air or sea are called _____
a. pallet
b. haulage
c. freight
8. The board is believed _____ with the new investment.
a. agree
b. agrees
c. to agree
9. Which is the odd one in this set?
a. goods
b. products
c. figures
WEEK 4 WHAT DO YOU REMEMBER
1. They say there are ______ risks involved in investing in such a politically unstable
region.
a. remote
b. slight
c. huge
2. If a plan, an agreement, or a relationship is in jeopardy, there is a ______ risk that it
will fail.
a. slight
b. remote
c. serious
3. Ill invest in this company at the risk ______ losing all my money.
a. of
b. at
c. in
4. When the market prices of bonds decline because the market rate of interest increases,
the investor is said to be the victim of what type of risk?
a. financial risk
b. market risk
c. interest rate risk
5. Most companies believe that shareholder action is the most serious ______ risk.
a. reputational
b. political
c. personal security
6. If an event is ______, it means it has never happened before.
a. unprecedented
b. volatile
c. static
7. The finance minister said that the budget was ______ unrealistic, and a new budget
will have to be presented to the parliament next week.
a. slightly
b. totally
c. moderately
8. Chrysler common stock has declined because of foreign competition. The investor in
Chrysler common stock has been the victim of what type of risk?
Choose one answer.
a. market risk
b. business risk
c. financial risk
9. If you ______ a risk, you reduce it to the lowest possible level.
a. minimize
b. prioritize
c. face
10. The new management techniques were found to be ______ successful in 35% of
companies and moderately successful in 40% of cases.
a. highly
b. somewhat
1. ______ market changes quickly and suddenly.
a. flat
b. unprecedented
c. volatile
2. Xs stock declined by the same percentage as the Dow Jones Industrial Average on Mad
Monday in October 1987. X was the victim of what type of risk?
a. interest rate risk
b. market risk
c. financial risk
3. The organisations systems have been ______ criticized by auditors, who found
corruption and mismanagement.
a. negligibly
b. quite
c. severely
4. This mining area was incredibly ______ hit by the closure of mines, which cost 10,000
jobs.
a. slightly
b. badly
c. very
5. Bank deposits are disappearing as nervous investors send their money abroad. A bank
manager described the situation as ______ disastrous.
a. somewhat
b. absolutely
c. fairly
6. If you dont finish the report by tomorrow, your job will be ______ risk.
a. at
b. in
c. of
7. If a risk is ______, it is so small that it is not worth worrying about.
a. substantial
b. negligible
c. serious
8. You always ______ a risk when you are starting a new business.
a. put
b. run
c. take
9. Hes traveling to this unstable region __at____ his own risk.
10. If we dont buy supplies right way, we run the risk of paying for them much higher
price later on.
WEEK 4 WRITING
Read the text about safety and health in the workplace.
In most of the lines 1 10 there is one extra word which does not fit. Some lines, however, are
correct.
If a line is correct, write the letter R on the appropriate line.
If there is an extra word in the line, write that word in the space provided
Implementing a systematic approach to workplace safety will
1. require for a cultural change in many organisations and within the
2. safety profession. All organisations they need to nurture a
3.'safety
culture'.
4.dictate
5.
No
that
one
Company
safety
should
never
be
policy
takes
tolerate
and
in
potentially
8.
Safety
9.
the
10.
are
a
and
health
operating
too
expensive
when
practice
to
other
or
must
interests.
life-threatening
of
must
every
safety
and
secondary position.
WEEK 5 MODAL QUIZ
1. A: I'm sure Harry was fired for stealing.
be
with
organisation.
the
in
be
priority.
considerations
policies
seat
disabling
they
workstation
back
for
health
an
integral
The
are
part
of
consequences
relegated
to
w ith
the
a. profit
b. reward
c. failure
d. margin
2. Which term is the odd one out?
a. accomplishment
b. breakthrough
c. achievement
d. disaster
3. I called on the client without any new brochures. I ______ some.
a. should take
b. should be taking
c. should have taken
4. Which term is the odd one out?
a. dud
b. fiasco
c. flop
d. design
5. I ______ to your boss, but I didnt see her.
a. would speak
b. would have spoken
c. would be speaking
6. Mr. B is not answering. He ______ to a client.
a. must talk
b. must have been talking
c. must be talking
7. Which of these nouns can be used with the verb: set?
a. a trend
b. a problem
c. a solution
8. The product turned out to be a flop. The marketing department ______ extensive trials
before launching it.
a. should have carried out
b. should carry out
c. should be carrying out
9. They are not at the Ritz. They ______ . at Marriott, but Im not sure.
a. may stay
b. may be staying
c. may have stayed
10. My assistant didnt find the letter I needed. She ______ it
a. had to throw
b. must have thrown
c. must throw
1. Which of these nouns can be used with the verb: pay?
a. trend
b. interest
c. risks
2. Which of these nouns can be used with the verb: carry out?
a. a solution
b. research
c. a system
3. He ______ that letter, he wasnt at the office yesterday.
a. couldnt have written
b. cant be writing
c. couldnt write
4. The conference was pretty well organized but we ______ some improvements.
a. could have made
b. could be making
c. could make
5. Which term is the odd one out?
a. threshold
b. frontier
c. feature
d. boundary
6. Which of these nouns can be used with the verb: find?
a. risks
b. interest
c. a solution
7. Which term is the odd one out?
a. predict
b. come up with
c. devise
d. invent
8. Which of these nouns can be used with the verb: develop?
a. a problem
b. a prototype
c. a trend
9. We dont know who took the money. The office was full of people, it ______ any of
them.
a. could have been
b. can have been
c. could be
WEEK 5 WRITING
Business in the future
World business leaders of the future will be expected to adopt policies on issues that have recently
become important internationally: human rights, labour and the enviroment.
As
human rights, the public will expect business leaders to support and respect
b. identical
c. incomparable
10. Increased counterfeiting affects the brand owners future ______ .
a. profitability
b. finance
c. potential
1. CDs and videos are particularly ______ to piracy.
a. suspect
b. valuable
c. vulnerable
2. Avoid the ______ designer handbags and computer software, however tempting the
prices.
a. genuine
b. invented
c. fake
3. Well sign the deal ______ you reduce your prices.
a. as long
b. provided that
c. unless
4. If they ______ me that the watch was fake, I wouldnt have bought it.
a. would have told
b. had told
c. told
5. Logistics is often called an ______ industry.
a. invisible
b. ilvisible
c. unvisible
6. He ______ gave his little brother his brand-new Rolex.
a. unwillingly
b. inwillingly
c. ilwillingly
7. There will continue to be little trust between business partners on the web ______ a
system for online guarantees is set up.
a. provided that
b. unless
c. as long as
8. Governments use every occasion to remind people that counterfeit goods are ______ .
a. unlegal
b. inlegal
c. illegal
WEEK 7 DEPENDENT PREPOSITIONS
Join the halves of sentences:
We are very focused
Researchers say this results
She had a sound business specialising
women
still
have
limited
Kersta acquired Deltelfone earlier in January and said then that it would dispose
business.
the
for
Analysts say a floatation of 49.9 per cent of the business, which was scheduled
an
agreement
could
not
be
reached
on
April if
Kersta
refused
to
on
comment
the
size
of
the
for
bid.
rationalisation.
in
are
customers,
Any cut
at
aimed
in
who
studying
benefit
opening
how
such
from
price
up
the
initiative
discounts
would
based
on
new
impact
car
market.
on
Recommended
its
retail
fleet
prices.
list prices would almost certainly force copycat action by other companies.
w ith
5. Some executives involved ______ the deal argue that authorities are intimidated by the
complexity of the issue.
a. at
b. in
c. with
6. Thanks to a government ______ the firm was able to move to a new location.
a. contribution
b. subsidy
c. support
7. Public worries ______ the impact of the cost of energy on business and inflation.
a. of
b. about
c. for
8. They have to pay the loan back over three years. The first ______ is due in August.
a. part
b. amount
c. installment
WEEEK 8 MANAGEMENT STYLES QUIZ
Match the management styles with their definitions:
Some managers forget everything. They want to
impress you with their 'busy'ness by continuously
writing on Post-Its while you are talking
If you drink beer with them, lunch with them,
smile to them and also wear nice suits, nothing
can stop your career anymore.
These people try to explain the present from a
theoretical view of the far future. The idea that
this never will work, completely satisfies them.
They will always have something to talk about.
These managers prevent their bosses from
creative thinking. Else they have more work to do.
These managers you usually meet with their
backside faced to you with their hands in their
pockets. When you talk to them, their thoughts
keep staring out of the windows
These managers don't really know anything at all.
They let YOU give answers. Meanwhile they fill the
time with irrelevant anecdotes.
In hierarchical organizations you can watch those
groups walking in the corridor. The more equal
managers are directly followed by the lesser equal
managers, and so on.
This is a major improvement of the older 'OPEN
DOOR' management style. Now you can really
walk in and out anytime you want. Nobody ever
knows where these managers are.
These kind of managers you will always see in the
c. autocratic
10. Indifference, _____ and incompetence in dealing with the countrys problem: that is
how people assess the current government.
a. irresponsibility
b. unresponsibility
c. disresponsibility
1. If you took some exercise, youd probably feel more _____ .
a. flexible
b. supportive
c. energetic
2. We want to allow our staff to do the job _____ are paid to do.
a. they
b. this
c. the latter
3. Diana is a _____ boss who is always willing to listen.
a. creative
b. decisive
c. considerate
4. Lima is a mixture of formality and _____ ; a combination of old world courtesy and
entrepreneurial dynamism.
a. informality
b. imformality
c. unformality
5. The trade talks are continuing, but France has shown _____ with the slow rate at which
they are progressing.
a. impatience
b. unimpatience
c. unpatience
6. Employees should be able to draw attention to malpractice, law-breaking and other
_____ in their organizations without being victimized.
a. dislegalities
b. unlegalities
c. illegalities
7. What do you mean, Maybe yes? Sometimes I wish you were more _____ .
a. logical
b. sociable
c. decisive
8. Belgian officials are discussing this issue with their French _____ .
a. counterparts
b. officials
c. autocrats
9. She wasnt sure whether to do her MBA at Burlington College or Durham Business
School. Eventually she went for _____ , as it has a distance learning option.
a. this
b. the one
c. the latter
10. Tax rules that try to avoid all _____ tend to be impossibly complicated.
a. unfairness
b. imfairness
c. infairness
WEEK 9 WHAT DO YOU REMEMBER
1. Headline 'Prices going through the roof' means:
a. Prices will go through the roof
b. Prices have gone through the roof
c. Prices are going through the roof
2. We wanted to _____ a stake in their business.
a. take
b.
make
c. launch
3. Word 'row' in headlines is a synonym for:
a. bad news
b. disagreement
c. agreement
4. When we tried to _____ MacKenzie PLC, we were all looking forward to an easy victory.
a. merge
b. launch
c. take over
5. Headline 'United News to dispose of US magazines' means:
a. United News will dispose of US magazines
b. United News has disposed of US magazines
6. Headline 'Chairman axed in boardroom clash' means:
Choose one answer.
a. Chairman was killed in a boardroom clash
b. Chairman was replaced in a boardroom clash
7. _____ are usually bad news, affecting employee morale at the targeted firm, which can
quickly turn to animosity against the acquiring firm.
a. mergers
b. leveraged buyouts
c.
hostile
takeovers
criticize
c. improve
9. During a _____ , a firm or investor aims to buy a substantial holding in the takeovertarget company's equity by instructing brokers to buy the shares as soon as the stock
markets open.
a. dawn raid
b. friendly takeover
c. leveraged buyout
10. Headline 'Office staff pay deal row' means:
a. Pay of the office staff will be affected with the disagreement over the deal
b. Office staff will pay for a disagreement about the deal'
c. Office staff will pay for the deal in the row'
1. Word 'blow' in headlines is a synonym for:
a. good news
b. criticism
c.
bad
news
said
c.
took
3. Headline 'AOL deal calls rival's web plans into question' means:
a. AOL deal has called rival's web plans into question
b. AOL deal will call rival's web plans into question
4. A corporate action in which a company buys most, if not all, of the target company's
ownership stakes in order to assume control of the target firm is called an _____ .
a. acquisition
b. joint venture
c. merger
5. _____ are usually bad news, affecting employee morale at the targeted firm, which can
quickly turn to animosity against the acquiring firm.
a. hostile takeovers
b. leveraged buyouts
c. mergers
6. Word 'unveil' in headlines is a synonym for: ANNOUNCE
7. The _____ offers the target firm a way out with a friendly takeover.
a. white knight
b. leveraged buyout
c. dawn raid
8. With _____ , the target company aims at making its own stock less attractive to the
acquirer.
a. friendly takeover
b. poison pill
c. paper bid
9.In a _____ , a well-known company has borrowed money in order to take another
company over.
a. white knight
b. dawn raid
c. leveraged buyout
10. In a _____ , a public offer of stock or cash is made by the acquiring firm, and the
board of the target firm will publicly approve the buyout terms.
a. poison pill
b. friendly takeover
c. merger
11. The combining of two or more companies is a _____. MERGER
WEEK 10 WHAT DO YOU REMEBER
1. 'Wireless' is an old- _____ word for 'radio'.
a. date
b. times
c. fashioned
2. With all this pollution of air and water, our future looks _____ .
a. dire
b. prosperous
c. rosy
3. Our products are not selling well; the future looks _____ .
a. rosy
b. bleak
c. promising
4. We never know if our products will make it, our future is so _____ .
a. promising
b. bleak
c. uncertain
5. Our state-of-the- _____ technology allows us to reduce inventories.
a. date
b. art
c. edge
6. Dont worry; bright future is around the _____ .
a. point
b. corner
c. horizon
7.With such a fast pace of living, long lunches are becoming a thing of the _____ .
a. date
b. minute
c. past
8. Well start negotiations when they _____ us with a reasonable proposal.
a. approached
b. approach
c. will approach
9. Our market research found out that customers dont like the new taste; thus the
product is_____ to become a best-seller.
a. unlikely
b. bound
c. about