Alexandra Braun

E-Mail: alexandrab62@embarqmail.com
Web: www.alexandralbraun.weebly.com

Experience
Preferred Managing Agency

Tallahassee, FL

August, 2014 to present

Information Technology Assistant: Resolve in-office IT help desk tickets in Windows10.

Work as part of an IT team to complete projects, keep the company up to date, and solve problems
that include server management, employee setup, and virtual desktops.

Apple, Inc.

Tallahassee, FL

May, 2015 to June, 2016

College At-Home Advisor: Independently analyze and resolve technical support calls for Mac OS, iOS
devices and Apple Watch OS while listening and adapting to customers various communication styles.

Providing friendly customer service to consumers from the United States and Canada to ensure a
positive customer experience by sustaining the friendly voice of Apple.

University of South Florida Digital Learning Lab

Tampa, FL

August, 2013 to June, 2014

Student Director: Teach and assist students with Adobe Creative Suite (Photoshop, Premiere Pro,
InDesign, Illustrator).

Help with digital projects large and small to lead peers through tasks and answer questions as they
move through assignments.

Education
Florida State University 3.7 G.P.A

Tallahassee, FL

2014 to present

Bachelor of Science in Information, Communication, and Technology. Expected graduation: 12/2016

Alpha Delta Pi sorority

Delta Epsilon Iota

Academic Honor
Society

FSU Bat Girls

2015-2016 Deans List

Relevant Courses:

Intro to Web Design

Digital Graphic Design

Database Concepts

Object-Oriented
Programming

Information Science

Web Application
Development

Technical
Communication for
Information Professionals

Research & Data

Analysis

IT Project

Technical Skills & Certifications

Office 2010 Microsoft Certified Professional (PowerPoint, Word)

Operating Systems:

Mac OS Sierra

Windows 10

Java
JavaScript
Graphics Multimedia and Productivity:

CSS
HTML 5

SQL

Adobe Creative Suite

(Photoshop, InDesign,
Premiere Pro, Illustrator)
Microsoft Office 2016
(Word, PowerPoint,
Excel, Outlook)

Microsoft Project
Tableau
ShoreTel IP Phone
System
VMware Virtual Desktop
Integration

Microsoft Active
Directory
Microsoft Visio
Professional
Linux Console
SharePoint

iOS 10

Programming Languages:

Alexandra Braun
E-Mail: alexandrab62@embarqmail.com
Web: www.alexandralbraun.weebly.com

Dear Hiring Manager:

As a current Information Technology student at Florida State University, I am seeking full time employment in IT
field. I have eight years of computer work experience, a clear working knowledge of Mac OS and Windows
operating systems, along with expert proficiency in Adobe Creative Suites and certifications in MS Office.
Apple, Inc. offers the best customer support in the industry and my on the job training has prepared me to be a
resourceful and organized technical problem solver while communicating effectively. At The University of South
Florida Digital Learning Lab, I taught students Adobe Creative Suite programs such as Premiere Pro, Adobe
Photoshop and InDesign while using Windows and Mac operating systems. This position allowed me to guide
students through projects and act as a leader in the lab. As a current Information Technology Assistant, I am
able to resolve problems for employees in the company as a part of the IT Team, while practicing server
management, virtual desktop integration, and employee setup as projects arise. MS Office has always been at
the root of my employment positions and educational endeavors. I have been using these applications such as
Word, PowerPoint, Excel, Outlook, and Project since I started high school almost eight years ago and was able
to grow into a Microsoft Certified Professional in Word and PowerPoint. In addition to thinking strategically and
tactically, I possess strong creative abilities, and exceptional communication skills. Over the years in the IT
industry, I have had the opportunity to learn leadership skills, the ability to train new employees, writing and
proofreading, how to meet deadlines, and most importantly, how to express ideas clearly. I am always willing to
adapt to new responsibilities.
At Florida State University, I have taken Information Technology classes to learn the technical and creative side
of Information Technology by taking courses such as: Intro to Web Design, Web Application Development,
Digital Graphic Design, Database Concepts, Information Science, Object Oriented Programming, IT Project,
Technical Communication for Information Professionals, and Research and Data Analysis. As for design skills,
please check out samples of my work at www.alexandralbraun.weebly.com.
I would value the opportunity to elaborate on my skills to further discuss my qualifications. You may contact me
by e-mail at alexandrab62@embarqmail.com. Thank you for taking the time to review my resume. I look
forward to speaking with you.
Sincerely,
Alexandra Braun