PGCM PGDM MM Handbook 2016 For Whitireia Communinty Polytechnic

INFORMATION FOR STUDENTS
PROGRAMME HANDBOOK
Postgraduate Certificate in
Management (PGCert M),
Postgraduate Diploma in
Management (PGDip M) and
Master of Management (MM)
Auckland Campus
FACULTY OF BUSINESS AND INFORMATION
TECHNOLOGY
2016
Last Update: 17 May 2016
0800 WHITIREIA (0800 944 847)

www.whitireia.ac.nz
AUCKLAND CAMPUS
450 Queen Street
Auckland City, New Zealand
Phone: 09 379 4666
Fax: 09 377 8243
E-mail: auckland@whitireia.ac.nz
MAIN CAMPUS PORIRUA

3 Wi Neera Drive
DX Box: SX33459
Porirua 5022
Wellington
Phone: +64 4 237 3100
Fax: +64 4 237 3101
Email: info@whitireia.ac.nz
DISCLAIMER
The information contained in this Student Programme Handbook is correct at the time of printing. However, programmes and courses are
subject to change.
COPYRIGHT
Whitireia owns copyright in this Programme Handbook. No part may be reproduced, stored in a retrieval system or offered for resale without
Whitireia written permission.
Contents
FACULTY WELCOME ....................................................................................................................... 1
PROGRAMME STAFF ....................................................................................................................... 1
USE OF HANDBOOK ........................................................................................................................ 2
PROGRAMME AIM ............................................................................................................................ 2
GRADUATE OUTCOMES ................................................................................................................. 3
AWARD OF QUALIFICATIONS ......................................................................................................... 4
ENTRY TO PROGRAMME ................................................................................................................ 5
PROGRAMME OUTLINE ................................................................................................................... 6
PROGRAMME STRUCTURE ........................................................................................................ 6
(SHORT) COURSE DESCRIPTORS AND PRE-REQUISITES..................................................... 8
PLAN YOUR STUDY ....................................................................................................................... 13
TEXTBOOK LIST ......................................................................................................................... 14
GENERAL INFORMATION .......................................................................................................... 17
TEACHING AND LEARNING METHODS ....................................................................................... 17
ASSESSMENT ................................................................................................................................. 17
PERSONAL RESPONSIBILITY ....................................................................................................... 20
ENROLMENT ............................................................................................................................... 20
ATTENDANCE ............................................................................................................................. 21
USE OF ELECTRONIC MEDIUM ................................................................................................ 22
HEALTH AND SAFETY ................................................................................................................ 22
QUALITY ...................................................................................................................................... 23
STUDENT SERVICES ................................................................................................................. 23
APPENDIX ....................................................................................................................................... 27
APPENDIX ONE: CONTENTS of Student Manual ...................................................................... 27
APPENDIX TWO: Academic Calendar 2016 ............................................................................... 29
APPENDIX THREE: Student Support Staff ................................................................................. 31
APPENDIX FOUR: Unit Based Qualifications .............................................................................. 32
APPENDIX FIVE: Academic Concerns Policy and Process Flow Chart.................................... 33
Student Disciplinary Policy and Process Flow Chart .................................... 34
Complaints Policy and Process Flow Chart .................................................. 35
FACULTY WELCOME
We aim to give all students the very best opportunity to achieve academic success in the programme you enrolled in.
Please read this Student Handbook and the Faculty of Business and Information Technology Handbook carefully. If you have
any questions on any aspect of your study, please see your Programme Manager. Also the polytechnic has published a Student
Manual where you may read further details about general polytechnic policies and procedures. This manual is available online
via your Whitireia Online (Moodle) system or from the Library. The table of contents for this manual can be found in Appendix
One of this Handbook.
Good luck with your studies and enjoy your stay with us.
Gerry McCullough
Dean FBIT (Faculty of Business and Information Technology)
PROGRAMME STAFF
POSITION
Dean (Porirua):
PGCert M/ PGDip M/ MM Programme
Manager
Business Lecturers
Administration
Gerry McCullough
(04) 237 3103 3744
ROOM
EMAIL
NO.
E108
Gerry.Mccullough@whitireia.ac.nz
Markus Klose
(09) 379 4666 9727
411
Markus.Klose@whitireia.ac.nz
Dr. Yalim Ozdinc

Suzan Sariefe
Tene Kingi
Dr. Andrew Zaliwski
Ann Cameron
Rohit Pande
John Beechey
Barbara Kneuer
Jagath Pushpakumar
Daymon Heyzer
Ian Mitchell
Jill Dawson
Bentry Mkwara
Karishma Kelsey
Mahesh Withanarachchi
Sunil Lakhani
Stephan Hauke
Dr. Adnan Iqbal
Dr. Bo Lin
Dr. Kamani Gunawardena
(09) 379 4666

(09) 379 4666
(09) 379 4666
(09) 379 4666
(09) 379 4666
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Yalim.Ozdinc@whitireia.ac.nz
Suzan.Sariefe@whitireia.ac.nz
Tene.Kingi@whitireia.ac.nz
Andrew.Zaliwski@whitireia.ac.nz
Ann.Cameron@whitireia.ac.nz
Rohit.Pande@whitireia.ac.nz
John.Beechey@whitireia.ac.nz
Barbara.Kneuer@whitireia.ac.nz
Jagath.Pushpakumar@whitireia.ac.nz
Daymon.Heyzer@whitireia.ac.nz
Ian.Mitchell@whitireia.ac.nz
Jill.dawson@whitireia.ac.nz
Bentry.mkwara@whitireia.ac.nz
Karishma.kelsey@whitireia.ac.nz
Mahesh.Withanarachchi@whitireia.ac.nz
Sunil.Lakhani@whitireia.ac.nz
Stephan.hauke@whitireia.ac.nz
Adnan.iqbal@whitireia.ac.nz
Bo.lin@whitireia.ac.nz
Kamani.Gunawardena@whitireia.ac.nz
Dr.Matthew Abraham
(09) 379 4666
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Matthew.abraham@whitireia.ac.nz
Dr. Sharan Kaur

In You Choi
Marcellina Berwick
Jo Zhang
(09) 379 4666

(09) 379 4666
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Sharan.kaur@whitireia.ac.nz
Inyou.Choi@whitireia.ac.nz
Marcellina.Berwick@whitireia.ac.nz
Jo.Zhang@whitireia.ac.nz
NAME
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USE OF HANDBOOK
This handbook provides important information about your programme of study this year. It outlines what you can expect to
achieve and regulations you need to know about.
The Whitireia Student Manual provides more information about the services that are available at Whitireia to help you succeed in
your studies. It includes policies and procedures that apply to students. The Student Manual is available in the Library and on the
Whitireia Online (Moodle) system (http://moodle.whitireia.ac.nz/mod/resource/view.php?id=293259).
PROGRAMME AIM
POSTGRADUATE CERTIFICATE IN MANAGEMENT
The specific aim of the Postgraduate Certificate in Management is to enable students to advance and deepen their knowledge of
management and extend their interpersonal and technical skills. As a result, they may be able to obtain employment at a higher
level than their previous qualifications and experience made possible.
Employment pathways
Graduates of the programme may find employment in business, education, government, health, hospitality, industry or the community
sectors as a Business Analyst, Business Development Specialist, Financial Analyst, Financial Planner, General Manager, Manager,
Marketing Analyst, Marketing Manager, Operations Manager, and Team Leader. In some instances further work experience may be
required.
Education Pathways
Graduates of the Postgraduate Certificate in Management may be admitted into the Whitireia Postgraduate Diploma in Management
(with credit) or the Whitireia Master of Management (with credit) or into other masters programmes in New Zealand or overseas.
POSTGRADUATE DIPLOMA IN MANAGEMENT

The specific aim of the Postgraduate Diploma in Management is to enable students to advance and deepen their knowledge of
management and extend their professional and managerial skills. As a result, they may be able to take on a specialist role in their
current workplace or obtain a more senior position than their previous qualifications and experience made possible.
Employment pathways
Graduates of the Postgraduate Diploma in Management may find employment in business, education, government, health,
hospitality, industry or the community sectors as a Business Analyst, Business Development Specialist, Financial Analyst,
Financial Planner, General Manager, Manager, Marketing Analyst, Marketing Manager, Operations Manager, and Team Leader. In
some instances further work experience may be required.
Education Pathways
Graduates of the Postgraduate Diploma in Management may be admitted into the Whitireia Master of Management with credit or
into other masters programmes in New Zealand or overseas.
MASTER OF MANAGEMENT
The specific aim of the Master of Management is to enable students to advance and deepen their knowledge within a specialised
field of management and extend their intellectual, leadership and strategic capabilities. As a result, they may be able to take on a
leadership, management or research role in an organisation.
Employment pathways
Graduates of the Master of Management may find employment in business, education, government, health, hospitality, industry or
the community sectors as a Business Analyst, Business Development Specialist, Financial Analyst, Financial Planner, General
Manager, Manager, Marketing Analyst, Marketing Manager, Operations Manager, and Team Leader. In some instances further
work experience may be required.
Education pathways
Graduates of the Master of Management who have completed a 90 credit thesis with a good grade and obtained good grades
across their level 8 courses, usually a B+ average, may be admitted to doctoral programmes in New Zealand or overseas, or other
postgraduate programmes.
GRADUATE OUTCOMES
Graduate Profile
Graduates of the Postgraduate Certificate in Management programme will be able to:
acknowledge that the world views of leaders and managers impact how values and philosophies shape leadership and
management decision making
work effectively in bicultural and multicultural teams and exercise leadership as required
engage in rigorous intellectual analysis, criticism and problem-solving
learn independently and appreciate the need for continued learning
apply advanced knowledge and interpersonal and technical skills to practical situations
critically evaluate research literature and research findings in management studies and their application in organisations
identify, analyse and address ethical issues in leadership and management in practical and applied situations
analyse and argue from evidence
undertake further postgraduate study

Graduate Profile
Graduates of the Postgraduate Diploma in Management programme will be able to:
communicate effectively (orally, visually and in writing) with people of different cultures
apply advanced knowledge and professional and managerial skills to practical and new situations
critically evaluate research literature and research findings in management studies and their application in organisations
plan, conduct and report on small-scale research projects
analyse and argue from evidence
3
Graduate Profile
Graduates of the Master of Management programme will be able to:
communicate effectively (orally, visually and in writing) with people of different cultures
apply advanced knowledge in management studies and associated intellectual, leadership and strategic capabilities to
practical and new situations
critically evaluate current literature and research findings in management studies and their application in organisations
plan, execute and complete a piece of original research or an applied research project, relevant to industry stakeholders
research, analyse and argue from evidence
undertake a leadership, management or research role in an organisation
AWARD OF QUALIFICATIONS
The Postgraduate Certificate in Management student must achieve 60 credits from level 8 (including BUS8621, and
two compulsory papers per specialisation).
The students area of specialisation will be identified on the award document (e.g. Postgraduate Certificate in
Management with a specialisation in Finance).
All requirements must be completed within two years of first enrolling.
The Postgraduate Diploma in Management student must achieve 120 credits from levels 7 and 8 (including
BUS8400, BUS8403, BUS8421, 2 compulsory papers per specialisation, and a maximum of 45 credits from level 7).
Level 7 courses cannot be credited to the Master of Management.
The students area of specialisation will be identified on the award document (e.g. Postgraduate Diploma in
Management with a specialisation in Finance).
All requirements must be completed within three years of first enrolling.
The Master of Management student must achieve 180 credits from level 8 (including BUS8500, BUS8503, BUS8520,
BUS8521 and 2 compulsory papers per specialisation) and level 9 (either BUS9501 or BUS9502).
The Applied Research Project (9501) or Thesis (9502) must be undertaken in the students area of specialisation, which
will be identified on the award document (e.g. Master of Management with a specialisation in Finance).
All requirements must be completed within five years of first enrolling.
ENTRY TO PROGRAMME
Applicants will have completed all requirements of a Bachelor's degree (or equivalent) in Business or Commerce or Management or
related subject with at least a B grade average at level 7, or be deemed to have acquired the relevant skills and knowledge through
relevant work or professional experience. Applicants holding a postgraduate qualification in a discipline or subject area other than
Business or Commerce or Management may be admitted to the programme, subject to the process described in the next paragraph
(which applies to all applicants). International students from non-English speaking backgrounds require IELTS 6.5 (with no band
below 6.0) or equivalent.
For every applicant, admission is decided on a case-by-case basis through evaluation of the applicants ability to undertake
postgraduate study in management. Interviews with individual applicants may be required. The Programme Manager will examine
every application and obtain advice from subject experts if necessary, before deciding whether to admit the student or obtain further
information about the application. All admission decisions will be reported to the Postgraduate Board of Studies. The admission
process is designed to ensure that all admitted students have acquired sufficient knowledge of standard business practices (such as
accounting, management and marketing) from formal study and/or work experience to be able to undertake level 8 study in
management and at least one specialisation.

Applicants will have completed all requirements of a Bachelor's degree (or equivalent) in Business or Commerce or Management or
related subject OR have equivalent work/ professional experience. Applicants holding a postgraduate qualification in a discipline or
subject area other than Business or Commerce or Management may be admitted to the programme, subject to the process described
in the next paragraph (which applies to all applicants). International students from non-English speaking backgrounds require IELTS
6.5 (with no band below 6.0) or equivalent.
every application and obtain advice from subject experts if necessary, before deciding whether to admit the student or obtain further
information about the application. All admission decisions will be reported to the Postgraduate Board of Studies. The admission
process is designed to ensure that all admitted students have acquired sufficient knowledge of standard business practices (such as
accounting, management and marketing) from formal study and/or work experience to be able to undertake level 8 study in
management and at least one specialisation.
Applicants will have completed all requirements of a Bachelor's degree (or equivalent) in Business or Commerce or Management
or related subject with at least a B grade average at level 7 (or 8) and be deemed to have acquired additional skills and knowledge
through relevant work or professional experience. Applicants holding a postgraduate qualification in a discipline or subject area
other than Business or Commerce or Management may be admitted to the programme, subject to the process described in the
next paragraph (which applies to all applicants). International students from non-English speaking backgrounds require IELTS 6.5
(with no band below 6.0) or equivalent.
every application and obtain advice from subject experts if necessary, before deciding whether to admit the student or obtain
further information about the application. All admission decisions will be reported to the Postgraduate Board of Studies. The
admission process is designed to ensure that all admitted students have acquired sufficient knowledge of standard business
practices (such as accounting, management and marketing) from formal study and work experience to be able to undertake level 8
study of the core courses and level 9 research in their selected specialisation.
Students wishing to enrol in BUS9502 Thesis will require a B-average in Level 8 courses to become eligible for enrolment in the
thesis component of their studies.
PROGRAMME OUTLINE
PROGRAMME STRUCTURE
The Postgraduate Certificate in Management is a 60 credit Level 8 qualification that can be completed in one full-time semester
or two full-time trimesters or the equivalent part-time. Full time study over a 15 week semester involves three teaching hours and
an average of seven self-directed learning hours per week per enrolled 15-credit courser in a blended learning environment.
The Postgraduate Certificate Management has one compulsory component and a range of electives (all 15 credits at Level 8)
as shown below.
Compulsory:
BUS8621 Leadership, Management and Social Responsibility (15 credits, Level 8)
Electives: (all 15 credits at Level 8)
BUS8601 Accounting for Managers
BUS8602 Business Analysis
BUS8603 Communication for Leaders and Managers
BUS8604 Consumer Behaviour and Marketing Communication
BUS8605 Contemporary Issues in Hospitality Management
BUS8606 Entrepreneurship
BUS8607 Financial Analysis
BUS8608 Governance
BUS8609 Information Management
BUS8611 Investment Analysis
BUS8612 Special Topic I
BUS8613 Special Topic II
BUS8614 Strategic Human Resource Management
BUS8615 Strategic Hospitality Management
BUS8616 Strategic Marketing
BUS8617 Supply Chain Management
Students must choose one of the following specialisations:
Finance: BUS8607 Financial Analysis + BUS8611 Investment Analysis
Hospitality: BUS8605 Contemporary Issues in Hospitality + BUS8615 Strategic Hospitality Management
Information Systems: BUS8602 Business Analysis + BUS8609 Information Management
Marketing: BUS8604 Consumer Behaviour and Marketing Communication + BUS8616 Strategic Marketing

The Postgraduate Diploma in Management is a 120 credit Level 8 qualification that can be completed in two full-time
semesters or three full-time trimesters or the equivalent part-time. Full time study over a 15 week semester involves three
teaching hours and an average of seven self-directed learning hours per week per enrolled 15-credit course in a blended learning
environment.
The Postgraduate Diploma in Management has three compulsory courses and a range of electives as show below:
BUS8500
BUS8503
BUS8521
Compulsory Courses (15 credits)

Research Methods in Management (Level 8)
Communication for Leaders and Managers (Level 8)
Leadership, Management and Social Responsibility (Level 8)
Level 7 Electives (at most 45 credits, all courses 15 credits)
BUS7501
BUS7502
BUS7503
BUS7504
BUS7505
BUS7506
BUS7507
BUS7508
BUS7509
BUS7510
BUS8501
BUS8502
BUS8503
BUS8504
BUS8505
BUS8506
BUS8507
BUS8508
BUS8509
BUS8510
BUS8511
BUS8512
BUS8513
BUS8514
BUS8515
BUS8516
BUS8517
Corporate Finance
Analysis and Forecasting
Strategic Management
Marketing Strategy
International Marketing
E-Business
Change Management
Advanced Operations Management (Food and Beverage)
Advanced Operations Management (Accommodation)
Project Management
Level 8 Electives (at least 75 credits, all courses 15 credits except BUS8510)
Accounting for Managers
Business Analysis
Communication for Managers
Consumer Behaviour and Marketing Communication
Contemporary Issues in Hospitality Management
Entrepreneurship
Financial Analysis
Governance
Information Management
Internship (30 credits)
Investment Analysis
Special Topic I
Special Topic II
Strategic Human Resource Management
Strategic Hospitality Management
Strategic Marketing
Supply Chain Management
Finance: 8507 Financial Analysis + 8511 Investment Analysis

Hospitality: 8505 Contemporary Issues in Hospitality + 8515 Strategic Hospitality Management
Information Systems: 8502 Business Analysis + 8509 Information Management
Marketing: 8504 Consumer Behaviour and Marketing Communication + 8516 Strategic Marketing
Note: We anticipate that most students will take BUS8500 in the first semester/trimester of study because it explicitly
addresses research methodologies that students need to use in all Level 8 papers.
BUS8400
BUS8403
BUS8421
BUS8420
BUS8401
BUS8402
BUS8403
BUS8404
BUS8405
BUS8406
Level 8 Compulsory Courses (15 credits)

Research Methods in Management
Communication for Leaders and Managers
Leadership, Management and Social Responsibility
Research Proposal
Level 8 Electives (at least 75 credits, all courses 15 credits except BUS8510)
Business Analysis
Communication for Managers
Entrepreneurship
BUS8407
BUS8408
BUS8409
BUS8410
BUS8411
BUS8412
BUS8413
BUS8414
BUS8415
BUS8416
BUS8417
BUS9501
BUS9502
Financial Analysis
Governance
Investment Analysis
Special Topic I
Special Topic II
Strategic Marketing
Level 9 Compulsory Courses (student must choose one of the following courses)
Applied Research Project (45 credits)
Thesis (90 credits)
Note: We anticipate that most students will take BUS8400 in the first semester/trimester of study because it explicitly
addresses research methodologies that students need to use in all Level 8 papers and because it is a pre-requisite for
BUS9501 and BUS9502.BUS8420 is expected to be completed in the second semester/trimester of study.
Finance: BUS8407 Financial Analysis + BUS8411 Investment Analysis

Hospitality: BUS8405 Contemporary Issues in Hospitality + BUS8415 Strategic Hospitality Management
Information Systems: BUS8402 Business Analysis + BUS8409 Information Management
Marketing: BUS8404 Consumer Behaviour and Marketing Communication + BUS8416 Strategic Marketing
Study Materials
Students are required to purchase the necessary textbooks prescribed for each course. It is strongly recommended that students
purchase textbooks to supplement their classroom learning and provide greater understanding of the subject. Supplementary
course notes may be provided electronically.
Recognition of Prior Learning and Cross Credits

There is no provision for recognition of prior learning in the Postgraduate Certificate in Management programme.

Students may be granted up to 45 credits in recognition of prior learning. Processes will be in accordance with Whitireia policy and
procedures for Recognition of Prior Learning and Cross Credit.
Students may be granted up to 120 credits (90 credits if BUS9502 Thesis is planned) in recognition of prior learning. Processes
will be in accordance with Whitireia policy and procedures for Recognition of Prior Learning and Cross Credit.
(SHORT) COURSE DESCRIPTORS AND PRE-REQUISITES

Please note that class offerings are subject to number of enrolments.
Postgraduate Certificate and Diploma, Master Courses Outlines

*Compulsory courses
DESCRIPTION
COURSE LEVEL
Corporate Finance
This course aims to expose students to contemporary and critical issues in corporate finance with
BUS7401 Level 7 specific emphasis given to the development of realistic solutions to complex problems. Topics are
presented from an analytical perspective and include capital structure, dividend policy, valuation and real
options, mergers and acquisitions and the measurement and management of financial risk.
BUS7402 Level 7 This course aims to develop the students ability to select, evaluate and build models that combine the
differing needs of corporate executives, investment bankers, and other practitioners for valuation.
BUS7403 Level 7
This course aims to develop students ability to think strategically in analysing an organisations current
situation and assisting in setting its future direction.
Marketing Strategy
This course aims to help students gain an understanding of how Information System provides solutions
BUS7404 Level 7 to organisational problems and challenges, the importance of plans and strategies relating to the
management of the Information System function, and understand the nature and role of management
support systems as aids in management decision-making.
BUS7405 Level 7 This course examines patterns of international marketing; identify the key factors that impact upon
international marketing activities and assess these factors for international marketing operations;
recognise international marketing issues for developing the appropriate marketing strategies and mix.
E-Business
To investigate all aspects of electronic business with a focus on its implementation through the Internet
BUS7406 Level 7 and mobile devices. Particular attention is paid to the use of technology to transform inter- and intraorganisational transactions and processes. In addition, such topics as impacts on retail trade, traditional
marketing strategies, the economics of the Internet, payment systems, and the protection of intellectual
property are considered.
Change Management
BUS7407 Level 7 This course develops a broad understanding of change and challenges of change and how to apply
change management tools apply to an organisation as a whole.
PREREQUISITES
Formal study of
accounting at
undergraduate
level or equivalent
knowledge
Formal study of
accounting at
undergraduate
level or equivalent
knowledge
Formal study of
management at
undergraduate
level or equivalent
knowledge
Formal study of
marketing at
undergraduate
level or equivalent
knowledge
Formal study of
marketing at
undergraduate
level or equivalent
knowledge
Formal study of
marketing at
undergraduate
level or equivalent
knowledge
Formal study of
management at
undergraduate
level or equivalent
knowledge
Formal study of
hospitality
management at
BUS7408 Level 7 This course helps to make decisions for food and beverage services by evaluating and analysing current
undergraduate
trends and future implications relevant to food and beverage operations management.
level or equivalent
knowledge
Advanced Operations Management (Food and Beverage)
Advanced Operations Management (Accommodation)

BUS7409 Level 7 This course helps to make decisions for accommodation services by evaluating and analysing current
trends and future implications relevant to accommodation operations management.
Formal study of
hospitality
management at
undergraduate
level or equivalent
knowledge

*Compulsory courses
DESCRIPTION
COURSE LEVEL
PREREQUISITES
Formal study of
management at
BUS7410 Level 7 This course helps to apply the principles of project management to a business problem in a complex and undergraduate
variable context. The student will also be able to use software tools to control the scope, time, cost and level or equivalent
quality of the project.
knowledge
Project Management
Research Methods in Management *

BUS8x00 Level 8 This course provides students with required skills to undertake academic and applied management
research using a variety of quantitative and qualitative research methods and to identify and manage
their limitations and associated ethical issues.
BUS8x01 Level 8 This course helps to formulate strategies and recommendations for a business unit based on sound
analysis of financial and non-financial key performance indicators.
BUS8x02 Level 8
Business Analysis
This course will enable students to manage all aspects of business process development.
Communication for Leaders and Managers

BUS8x03 Level 8 To develop advanced interpersonal skills required by effective leaders and managers in the workplace
by attaining professional level communication skills, cross-cultural competence and emotional
intelligence.
Formal study of
statistics at
undergraduate
level or equivalent
knowledge
Formal study of
accounting at
undergraduate
level or equivalent
knowledge
Formal study of
information
systems at
undergraduate
level or equivalent
knowledge
Formal study of
communication
at undergraduate
level or equivalent
knowledge
Formal study of
marketing at
BUS8x04 Level 8 This course introduces students to advanced research in consumer behaviour and audience behaviour undergraduate
as it relates to the receiving and processing of advertising communications, and to provide a foundation level or equivalent
for critical thinking for the development of marketing communication strategies.
knowledge
Formal study of
hospitality
management at
BUS8x05 Level 8 To discuss and analyse complex implications of contemporary issues in hospitality management and
undergraduate
their impact on the industry, based on sound understanding of advanced concepts, theories, applications
level or equivalent
and current research in hospitality management
knowledge
Formal study of
management at
undergraduate
BUS8x06 Level 8 This course introduces students to key issues in systematically evaluating a business opportunity and
setting up a new venture, and to provide students with frameworks for identifying and evaluating risks for level or equivalent
making informed decisions.
knowledge
Entrepreneurship
BUS8x07 Level 8
Financial Analysis
To evaluate a range of financial methods and approaches to make financial decisions.
Formal study of
accounting at
undergraduate
level or equivalent
knowledge
Formal study of
management at
BUS8x08 Level 8 This course evaluates and critically analyses the complex relationships between organisations, boards of undergraduate
directors and diverse stakeholders. Students will examine governance issues in ethical decision-making, level or equivalent
creating and sustaining value, and the management of risks and critical events.
knowledge
Governance
10

*Compulsory courses
DESCRIPTION
COURSE LEVEL
BUS8x09 Level 8 This course helps to develop a managerial perspective on the strategic use of information systems (IS)
in organisations in order to manage information as a critical resource through planning, developing,
implementing and evaluating information.
BUS8x10 Level 8 This course is designed to gain industry experience relevant to a chosen field of specialisation and to
critically reflect on concepts and perspectives studied.
Investment Analysis
BUS8x11 Level 8 This course will help to expose students to broader and deeper treatment of investment methods to
enable students to work as finance professionals or become sophisticated individual investors.
PREREQUISITES
Formal study of
information
systems at
undergraduate
level or equivalent
knowledge
Minimum 45
credits of the
qualification at
Level 8
Formal study of
accounting at
undergraduate
level or equivalent
knowledge
Formal study of
management at
undergraduate
BUS8x14 Level 8 This course will help to formulate human resource strategies that help organisations enhance
organisational flexibility in a changing environment, cost-effective operations and competitive advantage level or equivalent
by discussing applied ways to improve strategic human resource systems.
knowledge
Formal study of
hospitality
management at
BUS8x15 Level 8 This course suggests strategies to improve efficiencies in hospitality operations management by critically
undergraduate
analysing existing business models.
level or equivalent
knowledge
Strategic Marketing
BUS8x16 Level 8 This course formulates strategies and recommendations for a product or service, based on sound
analysis of relevant key markets and corresponding environments.
Formal study of
marketing at
undergraduate
level or equivalent
knowledge
Formal study of
management at
BUS8x17 Level 8 This course helps to develop strategies to improve efficiencies in operations and value adding activities undergraduate
level or equivalent
by analysing supply chain processes and their impact on a variety of performance objectives.
knowledge
Research Proposal
BUS8x20 Level 8 This course provides postgraduate students with required skills to prepare research proposals and
address ethical issues in research.
Leadership, Management and Social Responsibility
BUS8x21 Level 8 This course is designed to evaluate and critically analyse the roles of leadership and management in
planning and implementing projects, introducing changes in complex organisations, promoting
sustainability and dealing with ethical issues.
BUS8400
Formal study of
management at
undergraduate
level or equivalent
knowledge
BUS8400,
BUS8420 and 30
BUS9501 Level 9 This course aims to plan, execute and complete an applied research project by demonstrating advanced credits of a
knowledge of a specialist field of management or specialist practice, applying skills acquired during the specialisation at
study programme to solve a problem or problems.
Level 8
Applied Research Project
11

*Compulsory courses
DESCRIPTION
COURSE LEVEL
PREREQUISITES
BUS8400,
BUS8420 and 30
credits of a
specialisation at
BUS9502 Level 9 This course is to complete a research project in the form of a thesis by demonstrating advanced
knowledge of a specialist field in management or professional practice. To plan, execute and complete a Level 8. B
piece of original research or scholarly work by applying skills acquired during the study programme
average grade in
Level 8 courses.
Thesis
12
PLAN YOUR STUDY

Please note that not all courses will be delivered every trimester. The following is a plan showing courses that
will be delivered in 2016. Please plan your course of study. A course planner is included at the end of this
section
All planned offerings are subject to student enrolments.
PAPER NAME
Corporate Finance
Marketing Strategy
E-Business
Change Management
Advanced Operation Management
(Food &Beverage)
Advanced Operation Management
(Accommodation)
Project Management
Research Methods in Management
Business Analysis
Communication for Leaders and
Managers
Consumer Behaviour and Marketing
Communication
Contemporary Issues in Hospitality
Management
Entrepreneurship
Financial Analysis
Governance
Internship
Investment Analysis
Special Topic I
Special Topic II
Strategic Human Resource
Management
Strategic Marketing
Research Proposal
Leadership, Management and Social
Responsibility
Applied Research Project
Thesis
PAPER CODE(S)
PGDip M
MM
PGCert M
TRIMESTER 1
2016
TRIMESTER 2
2016
TRIMESTER 3
2016
---------
---------
--
--
--BUS7510
BUS8500 BUS8400
-BUS8501 BUS8401 BUS8601
BUS8502 BUS8402 BUS8602
Not offered
Not offered
Not offered
TBC
BUS8503 BUS8403 BUS8603
BUS8504 BUS8404 BUS8604
BUS8505 BUS8405 BUS8605
Not offered
Not offered
Not offered
Not offered
Not offered
Not offered
Not offered
Not offered
Not offered
TBC
TBC
Not offered
TBC
Not offered
Not offered
Not offered
Not offered
TBC
Not offered
TBC
TBC
BUS7501
BUS7502
BUS7503
BUS7504
BUS7505
BUS7506
BUS7507
BUS7508
BUS7509
BUS8506
BUS8507
BUS8508
BUS8509
BUS8510
BUS8511
BUS8512
BUS8513
BUS8406
BUS8407
BUS8408
BUS8409
BUS8410
BUS8411
BUS8412
BUS8413
BUS8606
BUS8607
BUS8608
BUS8609
-BUS8611
BUS8612
BUS8613
BUS8514 BUS8414 BUS8614

BUS8515
BUS8516
BUS8517
--
BUS8415 BUS8615
BUS8416 BUS8616
BUS8417 BUS8617
BUS8420
--
BUS8521 BUS8421 BUS8621

---
BUS9501
BUS9502
*TBC- To be confirmed
13
---
TEXTBOOK LIST
TITLE
EDITION
ISBN
APPROXIM
ATE
STUDENT
PRICE
Corporate Finance
Ross,S, Bianchi,R
Christensen, M,
Drew, M,
Westerfield, R, &
Jordan, B.
Fundamentals of Corporate
Finance
6th Edition,
2014
McGraw Hill
Education
9780071013192
$166.50
BUS7502
Analysis and
Forecasting
Chandan
Sengupta
Financial Analysis and

Modeling Using Excel and VBA
(Paperback) - The Latest
Edition
2nd Edition
9780470275603
$222.29
BUS7503
Strategic
Management
Strategic Management:
Competitiveness and
Globalisation
2014, 5th
Asia Pacific
Edition
9780170227643
$157.49
BUS7504
Marketing Strategy
Marketing Strategies And

Competitive Positioning
2012, 5th
Edition (UK)
9780273740933
$125.75
BUS7505
International
Marketing
$140.15
E-Business
2013, 6th
Edition
8th Edition,
Revised
Edition
2010 8th
Edition
2016, 9th
Edition
9781442560833
BUS7506
International Marketing: An
Asia-Pacific Perspective
Electronic Commerce, A
managerial and social networks
perspective
Experiential Approach to
Organizational Development
Food Service Organisations: A
Managerial and Systems
Approach
978-3-319-1009103
( E book)
E-Book
9781292020549
$110.39
9780134038940
$191.99
Hayes, D.K. and

Ninemeir, J.D.
Hotel Operations Management
2007, 2nd
Edition
9780131711495
$174.71
Gray, Clifford F.;

Larson, Erik W.
1) Bryman, A., &
Bell, E
2) Cavana, R. Y.,
Delahaye, B. L., &
Sekara
3) Dawson, C.
4) Silverman, D.
Project Management: The

Managerial Process
A reading list will be provided:
Below are reference books:
1) Business research methods .
Oxford, UK: Oxford University
Press.
2) Applied business research:
Qualitative and quantitative
methods. Milton, Australia: John
Wiley.
3) Introduction to research
methods: A practical guide for
anyone undertaking a research
project . Oxford, UK: How to
Books.
4) Doing qualitative research: A
practical handbook. London:
Sage.
2013, 1st
Edition
1) 2015 4th
Edition
2) 2016
3) 2009 4th
Edition
4) 2013 4th
Edition
9781743071809
$159.30
1) 9780199668649
2) 9780470807743
3) 9781845283674
4)9781446260159
$101.69
$143.03
$35.99
$98.09
1) 9781780172774
2) 9781604270075
3) 9780981129211
4) 9781780172736
$120.59
$200.69
$145.79
$120.59
COURSE
CODE
COURSE TITLE
AUTHOR
BUS7501
BUS7507
BUS7508
BUS7509
BUS7510
Change
Management
Advanced
Operations
Management
(F&B)
Advanced
Operations
Management
(Accommodation)
Project
Management
Hanson, D., Hitt,

M.A., Ireland,
R.D., &
Hoskisson, R.E.
Hooley, G., Percy,
N. And Nicolaud,
B.
Fletcher, R &
Crawford, H
Turban,E. King
D.,Lee J.K.,Liang
T
Brown Donald
Gregoire, M.
BUS8x00
Research Methods
in Management
BUS8x01
Accounting for
Managers
To Be Confirmed
To Be Confirmed
Business Analysis
1) Paul. D.,
Yeates, D and
Cadle, J
2) Carkenord, B
3) Brennan.K
4)Cadle, J.,
Turner, P., &
Paul, D
1) Business Analysis.
2) Seven steps to mastering
business analysis
3) A guide to the Business
Analysis Body of Knowledge
4)Business analysis techniques:
72 essential tools for success
BUS8x02
14
COURSE
CODE
COURSE TITLE
AUTHOR
BUS8x03
Communication
for Leaders and
Managers
Barrett, D.
BUS8x04
Consumer
Behaviour &
Marketing
Communication
1) Chitty, W.,
Barker, N., Valos,
M., & Shimp, T. A
2) Cialdini, R. B
3) Quester, N.,
Pettigrew, S., Hill,
S., Kopanidis F.,
& Hawkins, N
1) Lockyer, T. L.
G. 2) Nyheim,
P. D., & Connolly,
D. J
3)
Sloan, P.,
Legrand, W., &
Chen, J. S
TITLE
Leadership communication (4th
ed.). New York: McGrawHill/Irwin.
1) ). Integrated marketing
communications
2)
Influence: Science and practice
3) Consumer behaviour
Implications for marketing
strategy
1) International hotel industry:
Sustainable management. New
York
2)
Technology strategies for the
hospitality industry
3) Sustainability in the
hospitality industry: Principles of
sustainable operations
EDITION
ISBN
APPROXIM
ATE
STUDENT
PRICE
2013 4th
Edition
9780073403205
$136.80
1) 2012 3rd
Edition
2) 2009 5th
Edition
3) 2014 7th
Edition
1) 9780170254304
2) 9780205663781
3) 9781743076811
$148.46
$36.47
$161.10
1) 2007
2) 2012
3) 2009
1) 9780789033390
2) 9780135038024
3) 9780415531245
$124.2
$131.51
$105.30
1)2013 2nd
Edition
2)2003
3)2010
4)
2015 11th
Edition
1)9780273768470
2)9780078034763
3)9781292060101
4)9780077861759
New title Corporate
Finance.
BUS8x05
Consumer Issues
in Hospitality
Management
BUS8x06
Entrepreneurship
To Be Confirmed
To Be Confirmed
BUS8x07
Financial Analysis
1) Brooks, R.
M.
2) Brealey, R.,
Myers, S.,
Partington, G., &
Robinson, D
3) Gitman, L.,
Juchau, R., &
Flanagan,J
4) Ross, S. A.,
Westerfield, R.
W., Jaffe, J., &
Jordan, B. D
1) Financial
Management
2) Principles of corporate
finance
3) Principles of managerial
finance
4) Modern financial
management
BUS8x08
Governance
To Be Confirmed
To Be Confirmed
Information
Management
Investment
Analysis
Strategic Human
Resource
Management
Harvard Business
Review
Bodie, Kane and
Marcus
On Strategy, HBRs 10 Must

Reads on Strategy
2011
1422157989
$35.99
Investments
2013, 10th
Edition
9780077861674
$197.09
Truss, C., Mankin,

D. & Kelliher, C
Strategic human resource

management
2012
9780199583065
$95.39
1) 2010
2) 2014
3) 2010
1) 9780470083598
2) 9780273787082
3) 9780750665223
$167.03
$128.63
$113.40
1) 2014
10th Edition
2) 2002 5th
Edition
1) 9781118582862
2) 9780864694195
$160.31
Out of
print
BUS8x09
BUS8x11
BUS8x14
BUS8x15
Strategic
Hospitality
Management
BUS8x16
Strategic
Marketing
BUS8x17
Supply Chain
Management
1) Enz, C. A.
2) Heizer, J., &
Render, B
3) Okumus, F.,
Altinay, L., &
Chathoth, P
1) Aaker, D. A
2) Clemens, M. D
To Be Confirmed
1) Hospitality strategic
management: Concepts and
cases
2) Principles of operations
management: Sustainability and
supply chain management
3) Strategic management for
hospitality and tourism
1) Strategic market
management
2)
New Zealand case studies in
strategic marketing
To Be Confirmed
15
1) $126.71
2) $177.30
3) $124.79
4)$202.50
COURSE
CODE
BUS8x20
COURSE TITLE
Research
Proposal
BUS8x21
Leadership,
Management and
Social
Responsibility
BUS8x21
Leadership,
Management and
Social
Responsibility
BUS8x21
Leadership,
Management and
Social
Responsibility
BUS8x21
Leadership,
Management and
Social
Responsibility
AUTHOR
1)Collis, J., &

Hussey, R.
2)Creswell, J. W.
3)Leedy, P.D., &
Ormrod, J. E,
4)Puch, K.
5) Sieber, J. E., &
Tolich, M. B.
6) Tolich, M.
1) Hayes, J
2) Kerzner, H
3) Laasch, O. &
Conaway, R. N
TITLE
1)Business research: A
practical guide for
undergraduate and
postgraduate students
2)Research design: Qualitative,
quantitative and mixed methods
approaches
3)Practical research: Planning
and design 4) Developing
effective research proposals
5)Planning ethically responsible
research: Applied social
research methods
6)Research ethics in Aotearoa
New Zealand
1) The theory and practice of
change management
2) Project management: A
systems approach to planning,
scheduling, and controlling
3) Principles of responsible
management: Global
sustainability, responsibility,
and ethics
Gray, Clifford F.;

Larson, Erik W.
Project Management: The

Managerial Process
Diane M. Waddell,
Thomas
G.Cummings
&Christopher G.
Worley
Andrew Crane &
Dirk Matten
Organisational Change:
Development and
Transformation
Business Ethics
EDITION
ISBN
APPROXIM
ATE
STUDENT
PRICE
1)2009(3rd
ed.)
2)2009(3rd
ed.)
3) 2015
(11th ed.)
4) 2006(2nd
ed.)
5) 2013
(2nd ed.)
6) 2001
1) 9780230301832
2 ) 9781452274614
3) 9781292095875
4) 9781412921268
5) 9781452202594
6)9780582542730
$101.66
$116.10
$89.27
$69.30
$73.79
Out of
print
1) 9781137275349
2) 9781118022276
3) 9781285080260
137.66
$146.69
$157.46
9781743071809
$159.30
1) 2014 4th
Edition
2) 2014
10th Edition
3) 2013
2006, 4th
Edition &
older
editions
2013, 5th
EditionAustr
alia:
Cengage
Learning
2010, 3rd
Edition,
New York:
University
Press Inc
*Please note that the prices on some items may change due to foreign exchange fluctuations.
16
9780170236577
$151.19
9780199564330
$100.79
GENERAL INFORMATION
Course Outlines
A course outline will be given to you in class and/ or via Moodle. The course outline contains detailed information specific to that
course including assessments, timetable and textbook information.
Study Materials
For successful completion of the programme it is necessary to purchase textbooks to supplement your learning. Computer
laboratories are provided or students with the relevant software already installed and specialist software is made available for
installation on home computers.
It is strongly recommended that you insure any personal equipment of value that you may use during your studies e.g.
Computers or PDAs.
TEACHING AND LEARNING METHODS

Courses use a variety of assessment methods including tests, assignments, projects and final examinations. Some projects
require group work by two or more students. Most courses have a final examination.
Assessments may take the following forms:
Essays and Reports
Student presentations Encourage information sharing research skills and group participation. They provide an
opportunity for self and peer assessment.
Self-directed exercises Encourage students to gather information, participate in discussion and share findings.
Case studies Provides the student with the opportunity to apply knowledge to solving problems or used as a tool to
highlight particular business issues.
Journaling Encourages the individual to gather data about their learning progress in particular modules.
As Whitireia students come from diverse learning backgrounds student support services are provided at a group and individual
level. Lecturers and staff provide pastoral care as well as academic support.
ASSESSMENT
Assignments
You are required to submit assignments on the date and times and by the correct process as specified in the course outline. Late
assignments accepted only after negotiation with the Lecturer BEFORE the due date. If you do not negotiate an extension with
the lecturer beforehand, or if your assessments are not submitted by the prescribed process, a penalty of 10% of the final mark
will be deducted for each working day assignments are submitted late or incorrectly.
You are required to complete and attach a cover sheet to assignments. The cover sheet requires you to declare that the
assignment complies with the Whitireia New Zealand policy relating to plagiarism as stated in the Assessment Misconduct Policy.
Formal Assessment
You are required to gain 50% over all assessments to pass the course. In addition, in some courses it is required that a student
gain 40% in a final exam. Each course outline contains specific passing criteria, assignment details, marking guides and due
dates. If a student fails a course they must re-enrol in the course, attend all timetabled classes, submit all assessments
and pay full fees for that course when the course is next offered at this campus.
17
Grading
The following grading guidelines apply to both assessments results and course grades.
Grade to
Mark Range
Description
A+
90100
Excellent
Learning outcomes met. Proficient in the

most difficult concepts, theories and skills. Is
able to integrate concepts, theories and
skills, and recognise the links and
relationships between them. Is able to adapt
and apply concepts, theories and skills to
new situations, and to formulate and
evaluate new ideas.
8089
Learning outcomes met. Is able to use and

apply the fundamental theories, concepts
and skills of the learning outcomes to a wide
range of problems, going beyond mere
replication of content knowledge or skill.
Shows an understanding of key ideas,
awareness of their relevance, some use of
analytical skills and some originality.
B+
3.3
7579
6574
Learning outcomes met. Has a basic grasp of

factual content, theories, concepts and
issues, and/or performance of basic skills to
a level that would allow continuation of study
in the area or to carry out work requiring
these skills.
C+
2.3
6064
5059
Good
Satisfactory
Grade
Grade
Point
Achievement
Ungraded Pass
Assessment result only: competency

component.
Not Achieved
Did not achieve one or more learning

outcomes.
049
Ungraded Fail
Ungraded Fail. One or more course

requirements not met.
---
General grades are as follows:

Description
Result
Grade Point
Awarded pass following consideration of aegrotat application
AP
Awarded pass through recognition of evidence of prior experience

and current skills
RP
Credit granted on basis of learning outcomes met via passes in

other course(s)
CC
Awarded pass as identical course already passed (credit transfer)
CT
Formal withdrawal within the non-academic penalty period
WD
18
Aegrotat Passes
If you are unable to attend a test or exam due to circumstances outside your control, you should advise your lecturer immediately.
If you wish to apply for an aegrotat, the aegrotat assessment application form is available from your Faculty Administration Team in
Room 204. Your application must be submitted to the Programme Manager no later than five working days after the test or
examination. If you are applying on medical grounds, a medical certificate must be provided. If you are applying on other grounds,
you must provide a written explanation of the reason and attach relevant evidence. All regulations covering aegrotat applications
are covered in the Student Manual (http://moodle.whitireia.ac.nz/mod/resource/view.php?id=293259).
Conceded Passes
There are no conceded passes.
Reconsideration of Assessments
Remark
A student who believes that an injustice has been done in respect of the marking of any work submitted for assessment shall be
entitled to have the assessment reconsidered. Students may apply for a remark of an assessment within one week of the
unofficial result being published (except for the final assessment in trimester three. Any request for remark/recount of the final
assessment in trimester three must be made by the end of week one of the following trimester).
Any application must be on the official form and be directed to the Programme Manager along with a reconsideration fee of
$50.00 (remark) for each assessment.
Availability of Marked Assessments
Students shall be entitled to inspect all work submitted for formal assessment, together with a copy of the marking schedule used
to make the assessment.
In the case of Final exams, it is the responsibility of the student to inspect assessed work, within two weeks of the close of the
trimester.
After student perusal of the marked work submitted for formal assessment, the assessed work must be returned to the tutor or
Programme Manager in compliance with the moderation procedures that have been laid down by NZQA.
At the end of the trimester, you can see your final provisional marks online via Whitireias Moodle system. All marks are
provisional until approved by Whitireia Board of Studies. Your final provisional grade and official academic transcript will show a
letter grade. Upon request to your tutor or Programme Manager, you may view your final percentage grade.
Appeals
All regulations covering appeals are covered in the Student Manual
(http://moodle.whitireia.ac.nz/mod/resource/view.php?id=293259)
Assessment in Te Reo Maori
All regulations covering assessment in Te Reo Maori are contained in the Student Manual
(http://moodle.whitireia.ac.nz/mod/resource/view.php?id=293259).
Misconduct or Breach of Rules Relating to Assessment and Examination
All regulations covering misconduct in assessments and examinations is contained in the Student Manual
Procedures for Students Sitting Business Studies Examinations
All regulations covering the sitting of tests and examinations are contained in the Student Manual
Academic Misconduct
Referencing
Referencing for students is one of the most important of academic processes to understand. There are several reasons for this:
1. To distinguish honestly between your ideas and someone else's.
19
2. To let markers see the range and quality of your reading for a particular topic. It indicates that you have understood the
subject and have done appropriate research for your assignment.
3. To direct readers to particular sources for further information.
Students are required to acknowledge their sources in the text of their assignment or essay by using a recognised referencing
style, and to provide a complete reference list at the end of each assignment. The Faculty of Business and Information
Technology uses the American Psychological Society (APA) referencing style. More specific details on APA referencing are
provided at: http://www.whitireia.ac.nz/resources/Documents/apa_2013.pdf, which is useful for electronic referencing, and
at http://www.whitireia.ac.nz/resources/Pages/APAReferencing.aspx, which is a document entitled The Guide to APA
Referencing produced by Whitireia library staff. The library staff also provides information on referencing through workshops. If
you have any doubts talk to your tutor.
The referencing application, RefWorks, is also available to assist in the formatting of citations and references. Training in using
RefWorks is offered from time to time by library staff.
Plagiarism
Acknowledging others' opinions is a matter of intellectual honesty. Plagiarism is a legal and academic offence. Plagiarism
includes taking and using another persons work as your own without proper acknowledgment, such as:
copying the work of another person
submitting other peoples work
copying directly from publications or the internet without acknowledgement
summarising anothers work
using experimental results obtained by another
Tutors will not accept work that includes plagiarism, and you may be penalised by losing marks, or failing an assessment, or in
severe and repeated cases being suspended from study. So do not borrow someone elses words or ideas.
All individual assignments and tests must be entirely your own work, and include a list of the references you used during the
writing. Discussion and assistance between students who are working in groups is encouraged, but all work handed in must be
your own work and written in your own words, except for specific assignments that are based on group achievement. To
reinforce this, you are required to sign the declaration on the cover sheet of each assignment.
Penalties
Where academic misconduct has been admitted or established, an appropriate penalty may be imposed such as:
A written warning
Cancellation in full or in part of the result for the assessment
A requirement to complete a different assignment
A requirement to repeat the course
A recommendation to the CEO that the students enrolment should be suspended or cancelled
No further admission for the qualification
For more information on academic misconduct, plagiarism and penalties please refer to your Student Manual
Illness during an Assessment
If you are unable to attend a test or exam due to circumstances outside your control, you should at the earliest possible
opportunity, inform your lecturer that you are applying for an aegrotat pass. The aegrotat assessment application for is available
from your Faculty Administration Team in Room 204. The completed form and the accompanying medical certificate must be
submitted to the Programme Manager no later than five working days after the test or examination. Further details about aegrotat
passes are given in the Student Manual.
PERSONAL RESPONSIBILITY
ENROLMENT
20
You have probably completed your enrolment before you started this programme. If not, remember that you need to complete enrolment
and arrange to pay your fees in order to continue studying.
If you have not enrolled yet, take your enrolment form to Customer Services along with the documentation stated in your acceptance
letter. You can pay your fees by cash, cheque or credit card, or you may arrange for a student loan to your fees. If you wish to pay by
student loan, phone Study Link on 0800 889900 for more information.
If you want to withdraw from the programme, you will need to complete a withdrawal form. In some cases, you may get a refund or part
refund of tuition fees when you withdraw.
You can find out more about enrolment, fees and withdrawals from Customer Services or from the Student Manual
(http://moodle.whitireia.ac.nz/mod/resource/view.php?id=293259) available on the Whitireia Whitireia Online (Moodle) system.
Notify the Faculty Administrator if there is any change in your home/term address or your employment status.
ATTENDANCE
Whitireia provide an environment where students receive the teaching and support they need for success, while students also take
increasing responsibility for their learning and self-directed study.
The NZ Immigration Service has a 100% attendance criterion. Whitireia New Zealand believes that 100% attendance is ideal, and to be
eligible for extra assistance, you need to attend at least 90% of classes.
Attendance will be recorded and monitored weekly. Every student is required to attend timetabled teaching sessions. Self-directed study
time is included in your timetable, and you may want to do extra study as well. You may use polytechnic facilities for this study time, or
you may study at home. The computer room and library is open from 8:30am 8:00pm Mon Thurs; 8:30am 5pm Fri; 10am 1pm
Sat.
Leave of absence if you have a valid reason that requires some time off, you will need to apply for leave.
If you are sick and cannot come to class, please contact the Faculty Administrator on (09)379 4666. Upon your return, fill in a leave form
and hand it to the Faculty Administrator with a medical certificate.
Your leave application must be approved and signed by your tutor first, and then handed in to the Programme Manager for final approval.
If you are going to be absent from class, you must advise your tutor and if you wish to be granted approved leave, you must apply to your
Programme Manager within ten (10) days with valid evidence. If you do not provide valid evidence, you will be recorded as absent.
Examples of valid evidence include but are not limited to NZ-registered doctors certificate, death notice and proof of attendance at a
funeral, police report etc.
If you cannot attend teaching sessions for more than three days due to illness or domestic problems, you must contact your tutor /
Programme Manager, who will discuss ways for you to keep up with your class work.
If you are absent for an extended period of time, due to illness or unavoidable problems, withdrawal from the programme may be
advisable. This would allow you to continue your programme at a later date, and protect your student loan or allowance for future years.
The Implementations of Attendance Policies
A summary of student attendance will be published monthly. If your attendance is below 90%, you will receive a First Warning letter from
the Programme Manager. A copy of this letter will be sent to the Customer Service Department of the School.
If there is no improvement in a months time, you will receive a Second Warning letter from the Programme Manager. A copy of the letter
and contract will be sent to your parents / agent, if you are an international student.
Repeated absences from class and failure to complete practical assessments will result in at risk procedures being started. These
procedures are detailed in the Student Manual (http://moodle.whitireia.ac.nz/mod/resource/view.php?id=293259).
If you continue to miss teaching sessions, and you do not contact your Faculty, you will be deemed not to have completed programme
requirements. This means that you will fail the programme, and you will not be able to graduate.
If there is no improvement, your enrolment may be cancelled, New Zealand Immigration Department, or, in the case of domestic
Students, WINZ Work and Income NZ may be notified.
If you are a full-time student, it is advisable not to undertake employment or other external activities that may prevent you from
completing the programme successfully.
21
USE OF ELECTRONIC MEDIUM

The use of electronic mediums is encouraged to support teaching and learning. However, there are some restrictions placed on their
use, in particular where that use is inappropriate within the context or disruptive to others. Some of these restrictions are outlined below
and you will be advised of any additional restrictions by your programme tutors.
Online Confidentiality
Whitireia has a variety of programmes that are offered either online or in mixed mode which use discussion boards as part of the teaching
learning process. As a student you will have access to the Moodle Learning Management System which includes discussion forums. It
is important that you understand your responsibilities within this electronic environment.
A programmes Moodle site is a closed site and can only be accessed by the students enrolled in that programme/course and their tutors.
This Moodle site (and in particular the discussion forum) is the classroom, but the difference here is, that this environment requires the
written word which is lasting. There is the need to honour both the integrity of the site and contributions that individuals make to the
learning of the group, individuals need to feel free to discuss issues/topics without fear or censure. Therefore recognised netiquette is
applied within the electronic learning environment ensuring courteous and professional feedback in both the giving and receiving of
feedback/critical comment. Your programme tutors will discuss this further with you.
It is also important that everyone maintains the confidentiality of what is discussed on Moodle, by adhering to the following:
Do not identify the specific area
Do not identify individual people within your discussion, in particular
NEVER allow others to have access to your Moodle login and/or password
Do not allow others, who are not enrolled in your programme of study, access to the Moodle discussion forum
Do not print out material from the discussion forum for distribution
Cell phones, iPods or pagers are not to be used during classroom sessions. These should be turned off during class times and if
required to be on for emergencies they should be switched to vibrate or silent mode.
Cameras and recording devices no cameras or recording devices are to be used in classrooms unless previously authorised by
programme tutors. Any photographs taken in these circumstances are only to be used for the purposes for which they were originally
taken. The appropriate consent must be obtained from any students or staff captured in photos taken.
Social Networking Sites Students are advised to ensure their behaviour reflects professional standards at all times when engaging in
electronic social networking behaviour. Any inappropriate reference to Whitireia, staff, students, the programme of study, and/or the
profession will be treated seriously, particularly if they bring any of the above into disrepute. Anything that is considered a breach of
privacy or confidentially relating to clinical/practicum/fieldwork placements will also be viewed very seriously. Where such behaviour
comes to the attention of the programme or Faculty of Health, disciplinary proceedings may be initiated.
HEALTH AND SAFETY

Spitting
Out of respect for others, and to prevent the spread of illness, please refrain from spitting.
Smoke Free Policy
Whitireia has a smoke free policy. All buildings on campus, including offices, are smoke-free.
Bringing Children to Class
Whitireia acknowledges some students have family responsibilities and that caregivers may, in emergencies, wish to bring a child
to class. The polytechnic's campuses have not been designed to accommodate the needs of children. Therefore, in bringing a child
on campus, you must take full and total responsibility for your child. No child is to be left unattended or unsupervised. For further
details refer to the Student Support Section of the Student Manual
22
QUALITY
Quality of Your Programme
Whitireia New Zealand is committed to providing quality programmes, teaching and services, and therefore takes the following
steps to ensure that your programme is nationally recognised, and regularly evaluated.
National Recognition
These programmes are approved by the New Zealand Qualifications Authority under section 259 of the Education Act 1989 and
the Whitireia is accredited to teach it.
Programme Advisory Committee
This programme operates under the guidance of an advisory committee, which is made up of representatives from industry, the
community, and the polytechnic, including a student representative. The committee ensures that this programme is teaching the
skills and knowledge that employers see as useful and relevant to the needs of their businesses. There is an Advisory
subcommittee for the Auckland Campus.
Student Evaluation of Programmes
Your ideas and opinions are sought at regular intervals during the year. Student evaluation of teaching and the programme of
study are obtained in semester one. In semester two, a student satisfaction survey is held to see if students are satisfied with
their programme and polytechnic services. The information you provide is very important to ensure a high quality of all aspects of
the learning environment of our polytechnic. You receive feedback on all survey results in which you participate. Feedback is
given in a manner that does not breach confidentiality.
Employer Evaluation of Programmes
The polytechnic conducts an annual survey of businesses and organisations that have employed Whitireia graduates. This
enables employers to evaluate the programme from the employers point of view.
Moderation of Assessment
To ensure that assignments in this programme are assessed in a fair, relevant, consistent and valid manner, programmes are
moderated every year. This means that samples of students work are reviewed by other academics with subject and
assessment expertise. Moderators may be Whitireia tutors (internal) or from other polytechnics and universities (external).
Occasionally, moderators are present while you undertake your assessment.
Programme Reviews
All programmes are reviewed and evaluated by an external panel at least once every five years. The panel will include external
industry representatives, academics and experts in this subject area. If your programme is being reviewed this year, the review
panel may seek your views about the programme.
Concerns about the Programme
If you have a complaint about any of the services that Whitireia delivers refer to the appropriate policy in the Student Manual on
the Whitireia Online (Moodle) system. Whitireia also has policies about other issues, such as concerns about academic progress
and student disciplinary matters.
The academic progress concerns procedure is implemented when a students academic progress is not satisfactory. The student
disciplinary procedure is used if a student breaches regulations.
For further information about any of these policies, please ask your tutor or programme manager. If you are not satisfied with
their response, refer the matter to your Faculty Dean to address. More serious complaints may be referred to your Director who
can, if necessary, make formal recommendations to the Chief Executive Officer. If you feel that you need support in working
through these processes, see the student counsellor.
STUDENT SERVICES
The following services are available to all students of Whitireia New Zealand.
Text Book and Stationery Sales
Auckland Campus: Textbooks are available for purchase at University Bookshop, 2 Alfred Street, Auckland City.
23
Computers
When you are enrolled, your fees are fully paid and you are studying on campus, you may have access to a computer and a
range of business software. If you do not initially receive access to a computer, you can request access through your tutor.
Computer Services can normally provide you with computer access within 24 hours of receiving your request. You will then be
provided with log-on and password details. Computer access will be withdrawn if you leave the course.
Whitireia has a comprehensive policy on computer usage. As a student of this polytechnic, you are expected to comply with this
policy. Please refer to the Student Use of Whitireia New Zealand Information and Communication Technology (ICT) policy in the
Student Manual
Printing and Photocopying Access
Whitireia New Zealand provides photocopying and printing facilities using Multi Functional Devices (MFDs). These are situated
in various areas including each campus library. Costs are charged to users. Students in most programmes will receive an initial
free allocation at the start of their study.
Fully enrolled students will need a current valid Identity Card (ID card) to access their printing jobs or to use the photocopying
facilities. They will only be able to access their own printing and photocopying jobs. The cost of printing and/or photocopying will
be displayed on the MFD before the student commits to incurring the cost. The cost will be charged to the student via their ID
Card. This will initially be loaded with the students free allocation, in line with the rules below. If a student uses all their initial
allocation and wishes to buy more, this can be loaded on their ID card through a machine at the Customer Services / Reception
desk.
The amount of the initial free allocation will be:
1. All students who are enrolled on a programme or course with an EFTS value of 0.5 or greater will receive a free allocation
of $20.00 for printing and/or photocopying.
2. Students who are enrolled on a programme or course with an EFTS value of between 0.15 and 0.499 will receive a free
allocation of $10.00 for printing and/or photocopying.
3. Students enrolled in two-year or greater programmes will receive a free allocation every year they are enrolled.
4. Students enrolled in two programmes within the same year will receive a free allocation in line with paragraphs 1 and 2
above every year they are enrolled.
Instructions for using the MFDs will be included in orientation activities in faculties at the start of programmes. Information is also
available on the wall above each machine. Note: At present student users are not able to access scanning facilities on MFDs.
Computer Services Helpdesk
For technical support at any of the Whitireia campuses, the helpdesk is to be contacted directly for the problem to be logged and
addressed. Alternatively, at the Auckland Campus, See David Ballard or Steven Zhao (Room 203).
Study Skills Centre
The purpose of the Study Skills Centre is to provide support and skills to maximise academic success. All services are
confidential unless a student or staff member has signed a waiver to the contrary. Client feedback is an integral part of the
service.
Study Skills Centre services are delivered by professional staff. Services to enhance the retention, progression and academic
success of Whitireia students are free to all students and staff. Individual consultations are on a first in first served basis.
A peer tutor scheme, where a competent student is paid to assist other students who are experiencing difficulty with subject
content, is also administered through the Study Skills Centre.
Inquiries about any of these services are made by calling (09) 379 4666 ext 9705 or 9704 or emailing studyskills@whitireia.ac.nz.
Library
24
The library aims to support the information needs of students and staff in a pleasant and friendly learning environment. The
library contains:
Specialised materials relevant to the courses taught at Whitireia
A comprehensive reference collection
Videos, sound recordings and periodicals of general interest
Recreational reading
Photocopying and printing facilities
Daily newspapers
ProQuest, EBSCO and other databases
A quiet study area and project rooms for group work
The library provides a full information service. Assistance is available for both students and staff in the use of the on-line
computer catalogue, Intranet and Internet, as well as the compilation of bibliographic information. Items not held can be obtained
through the electronic inter-loan from other libraries.
Auckland students have access to more than 40,000 items, with items from other campuses available through a next day delivery
service. The Library, Room 202, also includes nine computers and a study room. Opening hours are 8:30am 8:00pm Monday
to Thursday, 8:30am 5pm Friday and Saturdays from 10:00am to 1:00pm.
Students must hold a current student identification card before they can borrow material from the library.
Academic Records
Student examination results and academic records are available at Customer Services from your Faculty Administrator. When a
student transfers to another institute, his/her academic records are forwarded on request.
Student Homestay, Insurance, Visa Renewals Co-ordinator
Because your priority is to succeed in your studies and enjoy your stay in New Zealand, The Student Homestay, Insurance, Visa
Renewals Co-ordinator, Rossana Reyes (Tel: (09) 379 4666, ext.9710. Mobile: 027 404 7386, at Room 204) supports students
from the day you arrive arranging airport transfers and homestays, assisting with insurance and student visa renewals.
Mori Academic Support
This is not available at the Auckland Campus.
Pacific Community Liaison
The Pacific Community Liaison team is available to liaise with Pasifika staff and Pasifika community groups and provide support
for Pacific students to succeed in their study. You are welcome to discuss any issues that either hinder your study or will help
you succeed. Please contact the Porirua based Pacific Liaison team ((04) 237 3103 ext. 3930 at Room A060)
Disability Co-ordinator
This service is for students who have a disability, illness or health problem that may interfere with their studies. The disability coordinator works with students, staff and agencies to find ways to overcome students difficulties and maximise opportunities for
success. At the Auckland Campus, this role is filled by Jessica Lewthwaite (Tel: (09) 379 4666, ext. 9692. Mobile: (027) 274
2423, at room 221)
Counsellor
This is a free and confidential service available to all students on campus. Off-campus counselling through Vitae can be
accessed by phoning 0508 664 981 direct. Alternatively, you may speak to Jessica Lewthwaite (Tel: (09) 379 4666, ext. 9692.
Mobile: (027) 274 2423) at room 221 for assistance. Referral to chaplaincy services is also available through the Counsellor.
Occasionally, interested people organise ecumenical services.
Auckland Campus
25
Appointments may be made between the times of 9.00 am 4.00 pm, Monday to Friday. The Counsellor is Jessica Lewthwaite
(Tel: (09) 379 4666, ext. 9692. Mobile: (027) 274 2423, at room 221). Jessica Lewthwaite also supports you by taking care of
orientation and welfare services. A selection of social, cultural and recreational activities, which enable you to integrate with New
Zealanders and join in our lifestyle, is also provided.
Counselling Service
The counsellor is also the contact person for the Counselling Conflict and Grievance Resolution Service. At the Auckland
Campus, this role is filled by Jessica Lewthwaite (Tel: (09) 379 4666, ext. 9692. Mobile: (027) 274 2423, at room 221)
Health Services
Auckland students can access medical services by contacting Jessica Lewthwaite (Tel: (09) 379 4666, ext. 9692. Mobile: (027)
274 2423, at room 221)
Career Link (Employment preparation)
Students who graduate will want to find work within their area of study. Whitireia NZ offers students an opportunity to learn about
CV writing, applying for a job, basic interview skills and links to various websites to assist with their job search. We have an on-site
work placement officer to assist students with their job-search needs. Contact Desiree Lenton (Tel: (09) 379 4666, ext 9777.
Mobile: (027) 839 9063 at room 200C)
Child Care Facilities
There are no child care facilities available at the Auckland Campus.
Cafeteria
The Auckland Campus caf Lattria is located in the Student Common Room. It is offering hot and cold drinks and prepared
meals. The opening hours are Monday to Thursday: 9.00am to 3.30pm, Friday: 9.00am to 12.30pm.
26
APPENDIX
APPENDIX ONE: CONTENTS of Student Manual
(Available on the Student Area of the Whitireia Online (Moodle) system)
CONTENTS
STAFF DIRECTORY
CHIEF EXECUTIVE WELCOME
PURPOSE OF STUDENT MANUAL
TAIKURA
WHITIREIA COMMITMENT TO STUDENT SUCCESS
TE TIRITI O WAITANGI - WHITIREIA
ENROLMENT
Change of enrolment
Withdrawals and refunds
Change of address
Recognition of prior learning
STUDY TOOLS
Student identification (ID) card
Printing
Use of computers
Use of electronic media
Communication (keeping in touch)
Care of valuable equipment
STUDENT SERVICES
Learning services
Mori
Pacific
Youth
International
Accessibility
Career advice
Health and welfare
Financial services
Counselling
Library
Information and Communications Technology (ICT) Help desk
ASSESSMENT
Assessment processes
Supervised assessment regulations
Use of te reo Mori in assessments
APA referencing
Use of Turnitin
Academic misconduct
Aegrotat
Further assessment attempts
Challenging assessment decisions
Academic appeals
GRADUATION
Graduation details
STUDENT FACILITIES
27
3
9
9
9
10
12
16
16
17
19
19
22
22
22
22
23
24
26
26
26
27
27
28
28
29
39
30
31
33
34
36
37
38
39
40
41
41
41
42
43
43
44
45
45
47
Cafeteria
Text book and stationery sales
Child care
Parking
Lost property
STUDENT SAFETY
Health and Safety at Whitireia What are my responsibilities?
EVALUATION
Student input into evaluation
Employer and graduate input into evaluation
External stakeholder input into programmes
CONCERNS AND COMPLAINTS
Raising concerns
Student complaints process
Academic concerns
Student academic concerns process
Student conduct
Student conduct process
Harassment
FORMS
Recognition of Cross Credit Application Form
Recognition of Prior Learning (RPL) Application Form
Application to Transfer
Application to Withdraw
International Transfer and Withdrawal Form
Change of Details/Address
Hardship Grant Application
Library Distance Request Form
Library Interloan Request Form
Student Complaint Form
Application to Re-Enrol Form (Domestic Students)
Application to Re-Enrol Form (International Students)
APPENDIX APA Referencing
28
47
47
47
47
48
49
49
51
51
51
51
52
52
55
56
58
59
61
62
64
64
66
68
69
70
72
73
77
77
78
81
83
84
APPENDIX TWO: Academic Calendar 2016

The following are the State School term dates and holidays for 2016. In order to reduce problems with childcare Whitireia tries to follow these as closely as possible. However individual
programmes may start and finish on different dates. Check your programme timetable for more information.
Mainstream Calendar 2016 Auckland

JANUARY
1 New Year
2
3
4 NY Observed
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
FEBRUARY
1 Akl Anniv
2
3
MARCH
1
2
3
4 Enrolment Day 4
5
5
6 Waitangi Day 6
7
7 Week 5
8 Waitangi
8
9 Orientation 9
10 T1 Week 1 10
11
11
12
12
13
13
14
14 Week 6
15 Week 2
15
16
16
17
17
18
18
19
19
20
20
21
21 Week 7
22 Week 3
22
23
23
24
24
25
25 Good Friday
26
26
27
27
28
28 Easter Mon
29 Week 4
29 Easter Tues
30
31
APRIL
1
2
3
4 Week 8
5
6
7
8
9
10
11 Week 9
12
13
14
15
16
17
18 Week 10
19
20
21
22
23
24
25 ANZAC Day
26 Week 11
27
28
29
30
MAY
1
2 Week 12
3
4
5
6
7
8
9 Week 13
10
11
12
13 Term End
14
15
16 S
17 T
18 U
19 D
20 Y
21
22
23 L
24 E
25 A
JUNE
JULY
1
2
3
4
5
6 Queens Birthday
7 Week 2
8
9
10
11
12
13 Week 3
14
15
16
17
18
19
20 Week 4
21
22
23
24
25
26 Enrolment Day 26
27 E
27 Week 5
28
28
29
29
30 Orientation 30
31 T2 Week 1
29
1
2
3
4 Week 6
5
6
7
8
9
10
11 Week 7
12
13
14
15
16
17
18 Week 8
19
20
21
22
23
24
25 Week 9
26
27
28
29
30
31
AUGUST
1 Week 10
2
3
4
5
6
7
8 Week 11
9
10
11
12
13
14
15 Week 12
16
17
18
19
20
21
22 Week 13
23
24
25
26 Term End
27
28
29 S
30 T
31 U
SEPTEMBER
OCTOBER
1D
1
2Y
2
3
3 Week 4
4
4
5L
5
6E
6
7A
7
8 Enrolment Day8
9E
9
10
10 Week 5
11
11
12 Orientation 12
13 T3 Week 1 13
14
14
15
15
16
16
17
17 Week 6
18
18
19 Week 2
19
20
20
21
21
22
22
23
23
24
24 Labour Day
25
25 Week 7
26 Week 3
26
27
27
28
28
29
29
30
30
31 Week 8
NOVEMBER
1
2
3
4
5
6
7 Week 9
8
9
10
11
12
13
14 Week 10
15
16
17
18
19
20
21 Week 11
22
23
24
25
26
27
28 Week 12
29
30
DECEMBER
1
2
3
4
5 Week 13
6
7
8
9 Term End
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25 Christmas
26 Boxing Day
27 Christmas
28
29
30
31
Mainstream Calendar 2017 Auckland

JANUARY
1 New Year
2 NY Day Obs.
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30 Akl Anniversary
31
FEBRUARY
1
2 Enrolment
3
4
5
6 Waitangi Day
7 Orientation
8 T1 Week 1
9
10
11
12
13 Weej 2
14
15
16
17
18
19
20 Week 3
21
22
23
24
25
26
27 Week 4
28
29
30
31
MARCH
1
2
3
4
5
6 Week 5
7
8
9
10
11
12
13 Week 6
14
15
16
17
18
19
20 Week 7
21
22
23
24
25
26
27 Week 8
28
29
30
31
APRIL
1
2
3 Week 9
4
5
6
7
8
9
10 Week 10
11
12
13
14 Good Friday
15
16
17 Easter Monday
18 Easter Tuesday
19
20
21
22
23
24 Week 11
25 ANZAC Day
26
27
28
29
30
31
MAY
1 Week 12
2
3
4
5
6
7
8 Week13
9
10
11
12 Term End
13
14
15 S
16 T
17 U
18 D
19 Y
20
21
22 L
23 E
24 A
25 Enrolment Day
26 E
27
28
29 Orientation
30 T2 Week 1
31
JUNE
1
2
3
4
5 Queens Birthday
6 Week 2
7
8
9
10
11
12 Week 3
13
14
15
16
17
18
19 Week 4
20
21
22
23
24
25
26 Week 5
27
28
29
30
31
30
JULY
1
2
3 Week 6
4
5
6
7
8
9
10 Week 7
11
12
13
14
15
16
17 Week 8
18
19
20
21
22
23
24 Week 9
25
26
27
28
29
30
31 Week 10
AUGUST
1
2
3
4
5
6
7 Week 11
8
9
10
11
12
13
14 Week 12
15
16
17
18
19
20
21 Week 13
22
23
24
25 Term End
26
27
28 S
29 T
30 U
31 D
SEPTEMBER
1Y
2
3
4L
5E
6A
7 Enrolment Day
8E
9
10
11 T3
12 T3 Week 1
13
14
15
16
17
18 Week 2
19
20
21
22
23
24
25 Week 3
26
27
28
29
30
31
OCTOBER
1
2 Week 4
3
4
5
6
7
8
9 Week 5
10
11
12
13
14
15
16 Week 6
17
18
19
20
21
22
23 Labour Day
24 Week 7
25
26
27
28
29
30 Week 8
31
NOVEMBER
1
2
3
4
5
6 Week 9
7
8
9
10
11
12
13 Week 10
14
15
16
17
18
19
20 Week 11
21
22
23
24
25
26
27 Week 12
28
29
30
31
DECEMBER
1
2
3
4 Week 13
5
6
7
8 Term End
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25 Christmas
26 Boxing Day
27
28
29
30
31
APPENDIX THREE: Student Support Staff

COMPUTER SERVICES offers technical support to all students.
Helpdesk (Auckland Campus):
David Ballard
Steven Zhao
Room: 203
Room: 203
COUNSELLING SERVICE offers free and confidential service to all students.

Counsellor (Auckland Campus):
Jessica Lewthwaite
Ph: 3794666 ext. 9692, 0272742423
Room: 221
CUSTOMER SERVICES provide information and advice about programmes of study and enrolments. They are also responsible for
student enrolments and issuing ID cards. At Auckland Campus, see:
Administration Manager
Eugenia Hong
Ph: 3063673
Room: 206
Customer Services Manager
Nancy Chen
Ph: 3063671
Room: 205
Customer Services Officers
Grace Pan
Faye Savelio
Rachel Vaka
Ruby Maka
Ph: 3063670
Ph: 3063686
Ph: 3063684
Ph: 3794666 ext 9689
Room: 204
Room: 204
Room: 204
Room: 204
Ph: 3794666 ext9710
Room: 204
Homestay, Insurance, Visa Renewals Co-ordinator

Rossana Reyes
Logins, Student IDs
David Ballard
Steven Zhao
Ph: 3794666 ext9687

Ph: 3794666 ext9691
Room: 203
Room: 203
Faculty Administrators
In You Choi
Jo Zhang
Marcellina Berwick
Ph: 3794666 ext9735

Ph: 3794666 ext9709
Ph: 3794666 ext9614
Room: 204
Room: 204
Room: 204
DISABILITY COORDINATOR provides support for students with disabilities both physical and emotional.
Auckland Campus
Jessica Lewthwaite
Ph: 3794666 ext 9692, 0272742423
Room: 221
CAREER LINK offers free and confidential employment preparation services to all students.
Work Placement Officer
Desiree Lenton
Ph: 3794666 ext 9777, (027) 839 9063
Room: 200C
HEALTH SERVICE For health issues at the Auckland campus, see:

Auckland Campus
Jessica Lewthwaite
Room: 221
Ph: 3794666 ext 9692, 0272742423
STUDY SKILLS CENTRE (AUCKLAND CAMPUS) Monday to Friday 8.30 am 5.00 pm

Study Skills Centre Tutors
Barbara Page
Ph: 3794666 ext9705
Carol de Kock
Ph: 3794666 ext9704
Kieran Beggs
Ph: 3794666 ext9753
Room: 208
Room: 208
Room: 208
LIBRARY The resource collection includes books, journals, newspapers, videos, CD-ROMs, information on-line, databases and the
Internet.
Librarian (Auckland Campus)
Andrew Lockett
Ph: 3794666 ext9702
Room: 202
Assistant Librarian
Subashini Nanthakumar Ph: 3794666 ext9703
Room: 202
Library Assistant
Jun Han
Ph: 3794666 ext9703
Room: 202
Heena Claire
Ph: 3794666 ext9703
Room: 202
INTERNATIONAL OFFICE Assists all international students. Auckland Campus refer to Customer Services above.
PACIFIC COMMUNITY LIAISON (Not available in Auckland Campus) Provides support for Pacific students including regular
meetings to discuss issues of concern that students may have.
Pacific Academic Support
Leisha Williams
Ph: 04- 2373103 ext3766
31
APPENDIX FOUR: Unit Based Qualifications

NZQA Registration
If you are enrolling in a programme which has unit standards, you will be registered with the New Zealand Qualifications
Authority (NZQA). You may already have a National Student Number (NSN) and registration with NZQA. If you have a
Record of Learning number this will also be your NSN. Your registration will be processed when your results are
submitted to NZQA.
NZQA Record of Learning
You are entitled to one free copy of your Record of Learning (ROL), if you have gained credits in the previous year. To
request the annual free copy of your ROL, you will need to make a request by logging on through the on-line Learner log
in area of the NZQA website or by calling the NZQA Call Centre on 04 463 3000.
National Certificate/Diploma
National Certificates/Diplomas are awarded by NZQA and are not sent out automatically. Once you have completed
sufficient unit standards to be eligible to receive a National Qualification, it is necessary to apply and pay a fee (currently
$15) to NZQA. Application forms are downloadable from the NZQA website or from Information and Enrolment Centre or
your Faculty Secretary.
32
Academic Concerns Policy and Process Flow Chart

APPENDIX FIVE:
For more detailed information please refer to the Student Academic Concerns Procedures. See also Academic Misconduct Procedures.
Applies to all students enrolled at Whitireia. Students may bring a support person if they wish.
Breach of Academic Performance Regulations, 2.1, leading to concerns
Formal Process
Informal Process
Discussion between student and
tutor
Possible use of Student Support
Services (including counselling
service, Mori, Pacific, International
or Youth Guarantee liaison and
pastoral support, Learning Advisor
(disability)
Resolved Y/N
Step 1. Interview (or teleconference) with programme leader/faculty dean. Academic changes required and assistance
available specified. Consequences of failure to meet required academic progress outlined. Review date set in writing.
Student receives written notification of the agreed actions and review date.
Step 2. At review date, the programme leader/faculty dean will meet (or teleconference) with the student. If the
required progress has not been achieved, the student will be advised in writing of the consequences of continued failure
to meet the required standards e.g. that failure to progress, achieve change or address the concerns may lead to
cancellation of their current enrolment and/or refusal of future enrolment on the programme. The process should view
and reiterate the requirements, assistance available and encouragement from Step 1. Second review date set. Student
receives written notification of the agreed actions, review date and consequences.
If no
Step 3. At review date, if specified changes have not occurred, the Dean may recommend that Chief Executive cancel
the enrolment.
Appeal within five (5) working days against the decision to cancel an enrolment may be lodged with the secretary to the
Polytechnic Council.
33
Student Disciplinary Policy and Process Flow Chart

For more detailed information please refer to the Student Conduct Procedures
Applies to all students enrolled at Whitireia Community Polytechnic.
Students may bring a support person if they wish.
Breach of Student Conduct Regulations 5.2
Informal Process
Formal Process
Discussion between
student and staff member
Possible use of Student
Support Services (including
counselling service, Mori,
Pacific, International or
Youth Guarantee liaison
and pastoral support,
Learning Advisor (disability)
Resolved Y/N
If no
Threatening Situations
Step1. The programme leader or faculty dean will discuss the problem with
the student concerned to clearly specify the changes in behaviour required,
the assistance the student may receive to make those changes, the
consequences of not meeting these requirements, and the date when
progress will be reviewed. The student must receive written notice of the
actions agreed at the meeting and the date for a review for those actions.
Use the following steps where any threat to the life or safety of
staff or students is involved, or criminal behaviour has occurred.
Step 2. At review date, if specified changes have not occurred, written

warning from the faculty dean outlining the consequences of continued
failure to make the required standards. The process should view and
reiterate the requirements, assistance available and encouragement from
Step 1. Second review date set. Student receives written notification of the
agreed actions, review date and consequences.
Step 2. Contact a faculty dean or member of Executive Team to

assist and advise. The Chief Executive will be informed of the
incident
Step 3. At review date, if required changes have not occurred, the dean will
recommend to the Chief Executive that the students enrolment be
cancelled.
Appeal within five (5) working days against the decision to cancel an
enrolment may be lodged with the secretary to the Polytechnic Council.
34
Step 1. Ensure the safety of the people involved in the incident

by either providing support to address the problem or separating
the people involved in the incident while the situation is clarified
and resolved.
Step 3. Should it not be possible to defuse a dangerous or

criminal situation, the police should be contacted.
Step 4. Once the safety of the people involved is assured, a
written report on the situation should be sent to the Chief
Executive.
Step 5 The CE will decide any further action to be taken based
on a recommendation from the dean or senior manager
concerned. The CE may move immediately to interview the
student concerned and this may lead to suspension or
cancellation of the students enrolment.
Complaints Policy and Process Flow Chart
35

PGCM PGDM MM Handbook 2016 For Whitireia Communinty Polytechnic

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INFORMATION FOR STUDENTS

0800 WHITIREIA (0800 944 847)

MAIN CAMPUS PORIRUA

(04) 237 3103 3744

(09) 379 4666 9727

Dr. Yalim Ozdinc

(09) 379 4666

(09) 379 4666

Dr. Sharan Kaur

(09) 379 4666

POSTGRADUATE DIPLOMA IN MANAGEMENT

engage in rigorous intellectual analysis, criticism and problem-solving

learn independently and appreciate the need for continued learning

analyse and argue from evidence

undertake further postgraduate study

POSTGRADUATE DIPLOMA IN MANAGEMENT

engage in rigorous intellectual analysis, criticism and problem-solving

learn independently and appreciate the need for continued learning

plan, conduct and report on small-scale research projects

analyse and argue from evidence

undertake further postgraduate study

engage in rigorous intellectual analysis, criticism and problem-solving

learn independently and appreciate the need for continued learning

research, analyse and argue from evidence

undertake a leadership, management or research role in an organisation

undertake further postgraduate study

POSTGRADUATE DIPLOMA IN MANAGEMENT

POSTGRADUATE DIPLOMA IN MANAGEMENT

POSTGRADUATE DIPLOMA IN MANAGEMENT

Compulsory Courses (15 credits)

Students must choose one of the following specialisations:

Finance: 8507 Financial Analysis + 8511 Investment Analysis

Level 8 Compulsory Courses (15 credits)

Finance: BUS8407 Financial Analysis + BUS8411 Investment Analysis

Recognition of Prior Learning and Cross Credits

POSTGRADUATE DIPLOMA IN MANAGEMENT

POSTGRADUATE DIPLOMA IN MANAGEMENT

(SHORT) COURSE DESCRIPTORS AND PRE-REQUISITES

Postgraduate Certificate and Diploma, Master Courses Outlines

Advanced Operations Management (Accommodation)

Postgraduate Certificate and Diploma, Master Courses Outlines

Research Methods in Management *

Communication for Leaders and Managers

Postgraduate Certificate and Diploma, Master Courses Outlines

Postgraduate Certificate and Diploma, Master Courses Outlines

PLAN YOUR STUDY

BUS8503 BUS8403 BUS8603

BUS8504 BUS8404 BUS8604

BUS8505 BUS8405 BUS8605

BUS8514 BUS8414 BUS8614

BUS8521 BUS8421 BUS8621

Financial Analysis and

Marketing Strategies And

Hayes, D.K. and

Hotel Operations Management

Gray, Clifford F.;

Project Management: The

Hanson, D., Hitt,

On Strategy, HBRs 10 Must

Truss, C., Mankin,

Strategic human resource

1)Collis, J., &

Gray, Clifford F.;