REVISED

San Jose Community College

San Jose, Malilipot, Albay

How food safety does is important in

handling a food product?

Me-anne l. Bertiz
Student

Mr. Gerald bequio

Instructor

2015 Sampaloc milk tea poisoning

Date April 9, 2015
Location

Sampaloc, Manila, Philippines

Cause Oxalic acid 2 dead

Accused

Lloyd Abrigo

Charges

Murder (dismissed)

The 2015 Sampaloc milk tea poisoning, which occurred in the Sampaloc district of
Manila, the Philippines, killed two people and sickened a third. Two customers at the
Ergo Cha Tea Shop a couple, Suzaine Dagohoy and Arnold Aydalla and the
owner, William Abrigo, collapsed after drinking Hokkaido milk tea that had an
unpleasant flavor. Dagohoy and Abrigo later died in a hospital. Analysis of their blood
showed a lethal amount of oxalic acid. The police filed murder charges against the
owner's son, Lloyd Abrigo.
Timeline of milk tea poisoning incident
10:42 a.m.- A couple, Suzaine Dagohoy and Arnold Aydalla, ordered the milk tea at the
shop.
10:47 a.m. - A shop owner seen preparing the milk tea.
10:51 a.m. - Aydalla was the first to sip the milk tea followed by his girlfriend Suzaine. In
a few minutes, the couple started to vomit.
10:55 - 11:12 a.m. - Dagohoy collapsed. Aydalla and the nearby bystanders was trying
to help her but he is also collapsed too. A couple was seen being taken to the hospital.
10:59 a.m. - In order to prove that nothing wrong with the milk tea, a shop owner drank
it that the couple had returned to him.
11:01 a.m. - A shop owner collapsed.

~11:11 a.m. - The store helper discovered the shop owner laid down.
^ The time (in PST) was based on CCTV camera.
The entire event was recorded on the shop's CCTV camera.
A couple, Suzaine Dagohoy and Arnold Aydalla, ordered Hokkaido milk tea at the
Ergo Cha shop on April 9, 2015. After taking a sip, Aydalla tasted something unpleasant
and spat the drink out. He then made Dagohoy taste it before bringing the problem to
the attention of the shop owner, William Abrigo, who had prepared the drink for the
couple. Three minutes later, Dagohoy started to vomit and collapsed. Nearby residents
helped Dagohoy to a hospital, where she died four hours later. Aydalla lost
consciousness and was also hospitalized, but he survived.
Meanwhile, in an effort to prove that there was nothing wrong with his
preparation, Abrigo drank the milk tea that Dagohoy and Aydalla had returned to him.
He also prepared another milk tea for himself and drank it. After a few minutes, he
collapsed. The store helper, who had been taking a lunch break at the time of the
incident, returned to find Abrigo on the ground and took him to the hospital. Abrigo died
two hours after Dagohoy. The store helper said that he had seen Abrigo's son, Lloyd
Kevin Abrigo, bringing toxic-looking chemicals into the shop. He also said that Lloyd had
ordered him to wash the pitcher containing the milk tea, but that he had not done so
because there was a foul smell emanating from it. Lloyd then cleaned the pitcher
himself.

According to the doctor who attended to the couple, the source of the poisoning was
probably a water buffalo, which she said could have caused contamination if it came
into contact with food.

CASE STUDY
CASE TITLE: 2015 Sampaloc Milk Tea Poisoning
TIME CONCEPT: Current Time
STATEMENT OF THE PROBLEM:
How food safety does is important in handling a food product?
OBJECTIVES:
1.
2.
3.
4.

To avoid food contamination.

To keep them aware to the materials they use.
To avoid some issues that may harm the business.
To know the proper management of a business especially in food business.
SWOT ANALYSIS

STRENGTH
1. Milk Tea shop is one of the best Tea shop in Sampaloc Manila.
2. They had many customers to serve every day.
3. They have a good image in producing Milk tea.
WEAKNESSES
1. The business is lack of materials to use especially on keeping the food safety.
2. They are not aware to the proper management t of the product.
3. They are fond of workers or laborers to manage the area
OPPORTUNITIES
1. Promotecooperationbetweenlaborandmanagement.
2. There must be an innovation on their facilities.
3. Get serious about food safety.
THREATS
1. There are some businesses or competitors that are providing safer in facilities
and product.
2. Competitors nowadays are appearing.

ALTERNATIVE COURSES OF ACTION

ACA 1: They must have a yearly Sanitary Inspection
Advantages:
1. Checking of the establishment regularly for the sake of their business and
customer.
2. For them to keep the area and facilities are harmless.
Disadvantages:
1. Without regular sanity inspection there are instances that you can ignore the
bad condition on your business that may cause harm.
2. Keeping the area unattended the area may cause food contamination.
ACA 2: Proper Handling of their materials
Advantages:
1. They must be knowledgeable in proper management most especially to their
materials used.
2. Safety of the materials is better than all others in quality especially in food
business.
Disadvantages:
1. Without the proper management the business will be on harm.
2. Due to improper management of materials may cause some customer in
danger.
ACA 3: Hired laborers and workers that are more capable
Advantages:
1. Hiring some laborers and workers that can help your business more flexible.
2. The more workers the more the business will more success by the help of
people.
Disadvantages:
1. Without work force of laborers the business is weak.

2. Without the help of workers you cant able to have ideas or information to
maintain the business growth.
DECISION MATRIX:
CRITERIA

ACA 1

ACA 2

ACA 3

Effectiveness

Possible action

Timeliness

Reliability

Total

11

CONCLUSION AND RECOMMENDATION:

In this table shows the three 3 different ACAs and its implication to the present
situation. It was found out that ACA 2 is the best situation and is therefore
recommended to be adopted by the management.

PLAN OF ACTIONS
STAFF
Milk Tea Shop

Activities
- They must conduct a research
for them to know if they are still
competing with the other
competitors.
- Milk Tea Shop must conduct a
research how to improve their
facilities.
- They must have a quality control
of the product.

Production department - They must ensure all of the

materials they used are clean.

Timeframe
Immediately

Almost every time

- The production staff must have a

proper sanitation every day
before the production will start.
Employee

- Labors and the management

must
have
a
proper
communication for the business
problem can solve easier.
- The
management
of
the
company may conduct a
seminar and a team building
activity.

OLD

Immediately

San Jose Community College

San Jose, Malilipot, Albay

How food safety does is important in

handling a business that causes food
poisoning?

Me-Anne L. Bertiz
Student

Mr. Gerald Bequio

Instructor

2015 Sampaloc milk tea poisoning

Date April 9, 2015
Location

Sampaloc, Manila, Philippines

Cause Oxalic acid 2 dead

Accused

Lloyd Abrigo

Charges

Murder (dismissed)

The 2015 Sampaloc milk tea poisoning, which occurred in the Sampaloc district of
Manila, the Philippines, killed two people and sickened a third. Two customers at the
Ergo Cha Tea Shop a couple, Suzaine Dagohoy and Arnold Aydalla and the
owner, William Abrigo, collapsed after drinking Hokkaido milk tea that had an
unpleasant flavor. Dagohoy and Abrigo later died in a hospital. Analysis of their blood
showed a lethal amount of oxalic acid. The police filed murder charges against the
owner's son, Lloyd Abrigo.
Timeline of milk tea poisoning incident
10:42 a.m.- A couple, Suzaine Dagohoy and Arnold Aydalla, ordered the milk tea at the
shop.
10:47 a.m. - A shop owner seen preparing the milk tea.
10:51 a.m. - Aydalla was the first to sip the milk tea followed by his girlfriend Suzaine. In
a few minutes, the couple started to vomit.
10:55 - 11:12 a.m. - Dagohoy collapsed. Aydalla and the nearby bystanders was trying
to help her but he is also collapsed too. A couple was seen being taken to the hospital.
10:59 a.m. - In order to prove that nothing wrong with the milk tea, a shop owner drank
it that the couple had returned to him.
11:01 a.m. - A shop owner collapsed.
~11:11 a.m. - The store helper discovered the shop owner laid down.
^ The time (in PST) was based on CCTV camera.
The entire event was recorded on the shop's CCTV camera.
A couple, Suzaine Dagohoy and Arnold Aydalla, ordered Hokkaido milk tea at the
Ergo Cha shop on April 9, 2015. After taking a sip, Aydalla tasted something unpleasant
and spat the drink out. He then made Dagohoy taste it before bringing the problem to

the attention of the shop owner, William Abrigo, who had prepared the drink for the
couple. Three minutes later, Dagohoy started to vomit and collapsed. Nearby residents
helped Dagohoy to a hospital, where she died four hours later. Aydalla lost
consciousness and was also hospitalized, but he survived.
Meanwhile, in an effort to prove that there was nothing wrong with his
preparation, Abrigo drank the milk tea that Dagohoy and Aydalla had returned to him.
He also prepared another milk tea for himself and drank it. After a few minutes, he
collapsed. The store helper, who had been taking a lunch break at the time of the
incident, returned to find Abrigo on the ground and took him to the hospital. Abrigo died
two hours after Dagohoy. The store helper said that he had seen Abrigo's son, Lloyd
Kevin Abrigo, bringing toxic-looking chemicals into the shop. He also said that Lloyd had
ordered him to wash the pitcher containing the milk tea, but that he had not done so
because there was a foul smell emanating from it. Lloyd then cleaned the pitcher
himself.

According to the doctor who attended to the couple, the source of the poisoning was
probably a water buffalo, which she said could have caused contamination if it came
into contact with food.

CASE STUDY
CASE TITLE: 2015 Sampaloc Milk Tea Poisoning
TIME CONCEPT: Current Time
STATEMENT OF THE PROBLEM:

How food safety does is important in handling a business that causes food
poisoning?
OBJECTIVES:
1.
2.
3.
4.

To avoid food contamination.

To keep them aware to the materials they use.
To avoid some issues that may harm the business.
To know the proper management of a business especially in food business.
SWOT ANALYSIS

STRENGTH
1. Milk Tea shop is one of the best Tea shop in Sampaloc Manila.
2. They had many customers to serve everyday.
3. They have a good image in producing Milk tea.
WEAKNESSES
1. The business is lack of materials to use especially on keeping the food safety.
2. They are not aware to the proper management t of the product.
3. They are fond of workers or laborers to manage the area
OPPORTUNITIES
1. Promotecooperationbetweenlaborandmanagement.
2. There must be an innovation on their facilities.
3. Get serious about food safety.
THREATS
1. There are some businesses or competitors that are providing safer in facilities
and product.
2. Competitors nowadays are appearing.
ALTERNATIVE COURSES OF ACTION
ACA 1: They must have a yearly Sanitary Inspection
Advantages:

1. Checking of the establishment regularly for the sake of their business and
customer.
2. For them to keep the area and facilities are harmless.
Disadvantages:
1. Without regular sanity inspection there are instances that you can ignore the
bad condition on your business that may cause harm.
2. Keeping the area unattended the area may cause food contamination.
ACA 2: Proper Management of their materials
Advantages:
1. They must be knowledgeable in proper management most especially to their
materials used.
2. Safety of the materials is better than all others in quality especially in food
business.
Disadvantages:
1. Without the proper management the business will be on harm.
2. Due to improper management of materials may cause some customer in
danger.
ACA 3: Hired laborers and workers that are more capable
Advantages:
1. Hiring some laborers and workers that can help your business more flexible.
2. The more workers the more the business will more success by the help of
people.
Disadvantages:
1. Without work force of laborers the business is weak.
2. Without the help of workers you cant able to have ideas or information to
maintain the business growth.
DECISION MATRIX:
CRITERIA

ACA 1

ACA 2

ACA 3

Effectiveness

Possible action

Timeliness

Reliability

Total

11

CONCLUSION AND RECOMMENDATION:

In this table shows the three 3 different ACAs and its implication to the present
situation. It was found out that ACA 2 is the best situation and is therefore
recommended to be adopted by the management.

PLAN OF ACTIONS
STAFF

Activities

Timeframe

Milk Tea Shop

Milk Tea
Shop
must
conduct a research how to
improve their facilities.

immediately

Production department

They must ensure all of the

materials they used are
clean.

Almost every time

Employee

Labors
and
the
management must have a
proper communication for
the business problem can
solve easier.

immediately