Professional Documents
Culture Documents
Agenda
Process Overview
Process Flow
Open Items
Questions on Process
Requirements and PPPs
Development Object(s)
Migration
Cutover
Summary
Accurately depicts the Enterprise and Organizational Structure of Direct Energys operations
Facilitates accurate financial postings to interface to DEs Corporate SAP General Ledger
Facilitates Operational processing and reporting
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Electric
Div 01
DERS 6100
Gas
Div 02
DE
Competitive Contracts
Electric
Div 01
Gas
Div 02
DEP 6120
Home Services
Div 98
Dual Service
signifies special product /
pricing
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Enterprise Structure
Assumptions
DE Corporate will communicate any changes to the Enterprise Structure.
Open Items
Questions on BPD?
PPP or Business Requirements Questions?
Regulatory
The two companies DERS 6100 and DEP 6120 cannot view or share data within this CRB
system
This requirement will be addressed during the P-CS0100 Managing Business Partner
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Enterprise Structure
Migration
Business Master Data Structure
Cutover
Enterprise Structure will be configured at initial system set up
Master Data objects will be migrated at cutover from the existing CIS system.
See respective BPDs and migration documents
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Process
Updates to the Contract Account may be made in ECC and these updates will
replicate to the Business Agreement in CRM. Likewise, updates may be made
in CRM and the updates will replicate to the Contract Account in ECC. The
specific processing rules for updates to be completed in either CRM or ECC
will be defined in the respective business process document.
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Legacy Account
At migration, the legacy customer account will be updated. Will be used to convert
Legacy Account numbers for posting transactions (i.e. Payments processed from
Legacy Invoices)
Clearing Category
Defines the Clearing rules for payments/credits to open items on the account.
Payment Terms
Defines the due date for payment for this CA
Additional fields
Described and referenced to the process that will define the values
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Open Items
Account Relationship
Process stats for # of CAs current and number created per day (new move in)
for each Company
Legal/Regulatory
The two companies DERS and DEP cannot view or share data within the CRB
Systems.
Security Requirements
Migration
Contract Account fields
Questions on BPD?
PPP or Business Requirements Questions?
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Manage Taxes
Manage Taxes Overview
This process defines the Sales Tax processing and reporting required to meet regulatory
requirements for collecting taxes to be collected from the Customer and remitted to the
government.
Tax Jurisdictions to be configured in SAP: (Control the tax types and rates for each region)
CABC British Columbia
CAAB Alberta
CASK Saskatchewan
CASL Saskatchewan (Lloydminster City)
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Manage Taxes
Taxability
All customers and all customer charges are taxable unless a customer meets the
requirements for tax exemption and has provided the appropriate documentation to
support the exemption. If a customer is tax exempt, they are tax exempt for all
charges.
Tax Exempt
First Nations members at a residential use property on First Nation land
First Nations Indian bands, and band-empowered entities if the service supplied is on a
reserve
Approved Alberta governmental agencies.
Unbillable revenue accounts
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Manage Taxes
Regulatory
All customers and all customer charges are taxable unless a customer meets the
requirements for tax exemption and has provided the appropriate documentation to
support the exemption. If a customer is tax exempt, they are tax exempt for all
charges.
Taxes set up in system per tax regulations for the Alberta, BC, and Saskatchewan
Province Governments
Tax Exemptions set up when required documentation for qualifying customers is
received
Assumptions
Customers are required to send in the required information for tax exemption.
no retroactive reversals for tax paid prior to receiving the required information
There are
Open Items
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Manage Taxes
Questions on BPD Process?
PPP or Business Requirements Questions?
Development Objects
Enhancements
Tax exempt functionality
Forms
Letter to Exempt Customers prior to Exemption
Reports
DE requires a Control report which will include a GST reconciliation, detailing all
revenues collected which were GST exempt.
DE requires a Tax report R FI0250 Sales Tax Report by Province, Line Item, Tax type,
and Customer.
Migration
Manage Postings Transactions are posted in CRB using automatic account assignments to
determine the appropriate Company Code, CO object, and GL account to post
to the DE Corporate Financial System.
Miscellaneous debits and credits are postings which are created manually on a
one off basis to a Business Partners account, for various adjustments and
fees; posted automatically as part of a process; or interfaced.
Examples of miscellaneous postings include, but are not limited to courtesy
adjustments, NSF waiver, etc.
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NSF waiver this will be pre-configured in ICWeb views for agents to pick from.
LPC waiver this will be a list of selectable LPCs proposed by the system in ICWeb for agents
to pick from. An enhancement to the view E-FI1300-03 will be done for proposing and
limiting items that can be waived.
If the waivers are more than $50 in value, approval will be triggered automatically.
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Back Office
The Back Office will have authorization to initiate Miscellaneous postings from various
processes depending on their role:
Receives a request via a manual BPEM case from the Front Office or directly from the
Business Partner;
Requires a correction to a process posting error (ie Fee posted to wrong customer account or
return fee incorrectly charged);r
The back office will also have transaction and authorization limits for credit postings
currently following the CSR approval workflow limits
An contact record will be created and the text field updated in the transaction text
detailing the reason for the adjustment for audit purposes. The text field will be
included in the report for adjustments.
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Fees such as an Account Set Up charge are automatically posted when an account is set up in
the background with a pre-set amount. To facilitate automation of these postings an
enhancement will be required in most cases.
Manage Postings
Assumptions
Open Items
Review BPD item comments
Process Statistics
Credit for $75 for disconnect in error
Regulatory/Controls
Workflow for approvals of Miscellaneousl Credits
Report of all posting for a time period, customer, user, and reason for positing.
Update Interaction/Contact Record for each positing with reason for applying
the posting
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Manage Postings
Questions on BPD Processing?
Migration
Summary
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