Symmetra

LOADON

ESC

Fuel 1%
Load 5%
22Vin Vout 5 Hz
Runtime: hr 3min

FAULT

Startup Guide

Typical Monitoring Menu Screen

SAVE THESE INSTRUCTIONS - This safety section contains important

instructions that should be followed during installation and maintenance of
the APC equipment.

Set Frame Number

TM

When used with a Symmetra RM 8-12 kVA system, ensure

that one internal battery module is used for each power module
to prevent excessive loading on the battery modules in the
extended run frame.

Determine and set the frame number on the extended run frame
communication card(s).
ww

w. a

c.c
Exte
om
nded
Run
Fram
e#
0

03
02

SYX

RCC
Sym
Exte
metr TM
nded
a E
Run
xtend
Com
munic
ed R
ation
un C
omm
unica
tions
Card
Mode
l:

4 05

06
07
08

XR F
ra
Fra

me #

me

Ex

ten

S/N:
de

dR

SYM

Confi
gura
tion fo
r XR

(FramETRATM
e #01)

(FramR
e #02)

Exte

nded

Run

Fram

(FramR
e #03)

es

(Frame #02)

XR

885-6625A/2

IMPORTANT SAFETY INSTRUCTIONS

w. a

nded

pc.

Run

com

Fram

0
03 4 05
02
06
07
08
XR

e#

SYX
Exte

RCC

nded

Sym

Run

metr

Com

Fram

Fra
me

SymmetraTM Communications Card

,
,
,

Ext
en
de
dR

(FramR
e #02)

XR

(Fram

LOADON

BYPASS
FAULT

# of batteries
increased.

ESC

Press any key...

(FramR
e #04)
X
(FramR
e

X
#05)
(FramR
e #06)

(FramR
e #07)

SYXR4 or SYXR12 Communications Card

Typical Message Screen

Install Communication Cable(s)

Plug the communication cable into the communication cards.

me

Mode
l:

Ext

Com
mun
icatio
ns C
ard

S/N:
en

de
dR

XR

(Fram

SYMM
ETR
(Fram A RMTM
e #0
1)

e #02)

XR

(Fram

e #03)

XR

(Fram

e #04)
e #05)

XR

(Fram

e #06)

XR

(Fram

e #07)

XR

e #08)

885-6625A/2

(Fram

Remote
PowerView

XR

(Fram

SYRMXR4 Communications Card

Expected Result:
,
,

XR

(Frame #02)

Config
uratio
n for X
Exte
metr TM
nded
R Exte
a E
nded
Run
xtend
Run F
Com
rames
munic
e
d Ru
ation
n

SYCC Symmetra Communications Card

rame

RCC
Sym

w w w. a p c . c o m

SYX

0
03 4 05
02
06
07
08
XR F
Fra

Extended Run
Communication

w. a

Comm

ww

c.c
Exte
om
nded
Run
Fram
e#

ww

Exte

w. a

nded

pc.

Run

com

Fra

04 0 me #
5
03
06
02
07
08
XR F

Press ESC on the PowerView until the Monitoring Menu

reappears.
n Co

rame

Fra
me

Verify New Runtime

SYX
RCC
Sym
Exte
metr T
nded
a
Ru
mmu

LOADON

nicati
o

ON BATT

BYPASS

Ext
en
de
dR

SYM

Config

(FramETRATM
e #01)

FAULT

ur

ESC

(FramR
e #03)

Typical Monitoring Menu Screen

(FramR
e #04)

Expected Result:
,

SymmetraTM Communications Card

Fuel 1%
Load 5%
22Vin Vout 5 Hz
Runtime: 1hr 3min

(FramR
e #02)

SYXR4 or SYXR12 Communications Card

The frame directly connected to the extended run frame,

is set to frame #2 (factory default).
Additional frames are set to #3, #4, #5, etc.
990-7809B, Revision 2

e #0

SYRMXR4 Communications Card

The green status light at the rear of the frame will light.
The red LED at the front of the frame will display the frame
number that was set in Step 2, and will not flash.
The following message will display:

ON BATT

atio

e#

Expected Result:

, Follow the enclosed SymmetraTM RM Extended Run Cabinet Setup

Guide to unpack and install the frame.
, The SymmetraTM extended run frame is assumed to be powered and
operating during these startup procedures. Refer to your SymmetraTM
Users Manual for power up instructions.
, Illustrations are representative. Your PowerView may look different
than the rack-mount display shown in this guide. Your display settings
and reported numbers may vary.
, If you do not get expected results, refer to the Troubleshooting
section of this manual.

aT

munic

W w w. a p c . c o m

BYPASS

Remote
PowerView

ON BATT

Extended Run Cabinet

ww

Exte

SYCC Symmetra Communications Card

From the factory default PowerView Monitoring screen, record

the initial runtime at 100% fuel (batteries fully charged).

Extended Run
Communication

TM

Record Initial Runtime

Comm

The runtime reported on the Monitoring Menu is now greater

than the runtime recorded in Step 1.
For very light loads (0-30%), the predicted runtime is less
accurate.

LOADON

Verify Battery Status

ON BATT

Press ESC until the Main Menu appears.

BYPASS

Press

to select Status and press

Self Test in Progress

On Battery
Please wait...

FAULT

Typical Self Test Screen

LOADON

Control
Status
Setup
Accessories

ON BATT
BYPASS
FAULT

ESC

Display
Display
Diags
Help

LOADON

FAULT

,
,
,

No system errors reported.

No error message codes are flashing.
The correct frame number is displayed on the front of each frame.

ESC

Bat Voltage: 128.5V

Bat Capacity 1.%
Runtime: 1hr 3min
16 Batts, Bad

BYPASS

Troubleshooting

It is assumed that the SymmetraTM is powered and functioning during

these startup procedures. If the problem persists, call technical support.
Visit our website at http://www.apc.com/support for contact information
and technical support telephone numbers.

Typical Battery Status Menu Screen

Expected Result:
,
,

The number of battery modules reported equals the number

of battery modules installed in the SymmetraTM and all
extended run frames.
No battery modules reported Bad.

Run System Self Test

Press ESC until the Main Menu appears.
Press

to select Control and press

Press

to select Do Self Test and press

BYPASS
FAULT

ESC

Turn Load On
Do Self Test
Simulate Power Fail
Graceful Reboot

Typical Control Menu Options Screen

Press

to select YES, Do Self Test and press

LOADON
ON BATT
BYPASS
FAULT

Confirm
Do Self Test
NO, ABORT
YES, Do Self Test

Steps 1 - 3
Problem

Possible Cause

Solution

The green status LED

(rear of frame), and the
red frame number LED
(front of the frame) does
not light after the
communication cable is
installed.

There is no battery
power present at the
frame.

Ensure that the battery

cable and battery
modules are properly
installed.

The communication
cable is not installed.

Ensure that the

communication cable is
properly installed.

LOADON
ON BATT

Possible Cause

Solution

The runtime with the

frame installed is not
greater than the initial
runtime.

The battery modules

were not fully charged
when installed in the
frame.

Allow battery modules

to fully recharge. This
is a temporary
condition caused by
batteries equalizing.
The Fuel Indicator on
the Startup screen will
indicate100% and new
runtime will be greater
than initial runtime.

Expected Result:

Performing a runtime calibration after an initial installation or battery

replacement will ensure the most accurate runtime reporting. Refer to
your SymmetraTM Users Manual for additional instructions.

until the Battery Status Menu appears.

ON BATT

Problem

A false on battery
alarm condition is
displayed.

Additional Information:

Typical Main Menu Screen

Press

Step 4

ESC

ESC

Typical Self Test Confirmation Screen

The Self Test in Progress screen is displayed. If a problem is

detected, an error message code will display.

The green status LED

lights, but the red
frame number LED
does not display the
frame number.

There is a potential
hardware failure.

The red LED frame

number (front) flashes
on and off.

More than one frame is

set with the same frame
number.

The # of battery
modules has
increased message
is not displayed after
the communication
cable is installed.

Call technical support.

Ensure that no frame

numbers are duplicated
on the communication
card(s).

There are no battery

modules installed in the
frame.

Install battery modules

in the frame.

The extended run

frame is not
compatible with the
extended run battery
management feature.

Call technical support

for information on how
to upgrade the
extended run frame to
include this feature.

Step 5
Problem

Possible Cause

Solution

The number of battery

modules reported is
inaccurate.

Battery modules are

not installed correctly.

Ensure that all battery

modules are installed in
the SymmetraTM or
extended run frames.

The LED on the front of

the frame alternately
flashes the frame
number and either Lx
or Rx. A bad battery
module with the frame
number and module
location is reported.

A failed battery
module has been
detected in the
location displayed.

Replace the battery

module. Refer to the
APC website to obtain a
replacement battery.
Refer to the
SymmetraTM RM
Extended Run Cabinet
Setup Guide for battery
removal and installation
instructions.

Step 6
Problem

Possible Cause

Solution

An error message is
displayed after the
self test.

A system error has

occurred.

Refer to the section on

Error Messages in your
SymmetraTM Users
Manual.

An XR frame failure
is reported. The red
frame number LED
on the frame flashes
an error code.

The E_O frame

error code may
indicate that
the battery cable is
not installed.

Ensure that the battery

cable is properly
installed. If error code
continues to flash, call
technical support.

The E_7 frame error

code may indicate that
the communication
cable is not installed.

Ensure that the

communication cable is
properly installed. If error
code continues to flash,
call technical support.

All other LED error

codes could indicate
a potential hardware
failure.

Call technical support

and report the error
code.