Agency Master Plan Project 2016

Agency Master Plan Project 1
Agency Master Plan Project

Haley Bartley
Recreation 406: Recreation Administration
Dr. Steve Spencer
October 29, 2016
Agency Name
Absolute Fitness
Agency Description
Absolute Fitness changes lives. We are a success oriented company focusing on
your journey towards mind and body optimization. Our staff is of the highest quality
and our facilities are always open (24/7) so you are able to set your own schedule. Our
instructors are certified and ready to teach you whatever you desire. Preparing for a
marathon? Weve got you covered! Slimming down for beach season? You should try
one of our hot yoga or high intensity courses. Whether it be functional training or that
lunch time pump weve got you covered. At Absolute Fitness we are not only striving
each day to give you the healthiest you possible but we also aim to create a culture of
positivity and success. Absolute Fitness is not just another gym membership, it is your
sweaty, hard-working community and we are thrilled to have you join us.
Mission Statement
At Absolute Fitness our goals are simple: we want you to be the best possible
version of yourself you can be and we want to provide you with the highest quality of
service possible. To optimize every aspect of you we will undertake a two-step
approach. First, we will focus on nutrition. By creating a nutrition plan that works with
your life we will create a lifestyle change that is manageable. Secondly, we will find a

fitness plan that works with your abilities, interest and schedule. Motivation to achieve
your fitness goals is imperative to your overall success and by tailoring your fitness plan
to you, the gym is an exciting, ever changing place!
To provide you the best possible service sounds generic but to us this aspect is
paramount. We aim to provide you the best possible service through two avenues. One,
we want our facilities to be pristine. Bring your white gloves because our facilities are
our second home and we take pride in each inch. Also our instructors will be
continually educated. We know that new research about nutrition and fitness is found
daily and we want to be on the frontline of information. Our staff regularly attends
courses and conferences to provide you with the most up to date information. We will
achieve our goals so that you can achieve yours.
Clientele
With our vast number of courses, fitness equipment, recreational facilities, and
operational hours, Absolute Fitness is a highly diverse population. Not only do we have
Sally the high school volleyball captain, or Jerome the super cut body builder but we
also have Grandma who loves our senior yoga classes. We have Nadir and her children
who enjoy shooting hoops. We also have Tom the stock broker that gets his cardio in
when the rest of us are sleeping. No matter your interest or lifestyle, Absolute Fitness
has something for you. If youre a beginner, great, we have the right equipment for you

to learn on. If you are a seasoned pro, come and try one of our Olympic lifting
platforms. If you want to better yourself, we have got the equipment and the
community to push you that next level.
Services and Programs
The facility is open 24 hours on week days.

Child care is provided every week day from 2:30 pm until 7:30 pm.
Our facility provides a Womens Center for those who wish to work out in a less
intimidating atmosphere. This area includes discreet access from the womens
locker room and features treadmills, elliptical machines, bikes, and strength
machines that are specifically designed for women.

A shop where you can find fresh protein shakes and smoothies, pre-workout,
supplements, and facility brand shirts, water bottles, lanyards, etc.

We offer a cardio theater where you can watch a different film everyday while
you get your cardio in on a treadmill or elliptical machine.

For an additional $15.00 a month, you can use our top of the line tanning beds (or
$25.00 monthly for tanning only). We change the bulbs 25% sooner than
recommended, so theyre always hot.

We have an annual Health Fair. You will find vendors that will benefit your
fitness experience, free samples, and a wealth of information from your local
healthcare providers.
Discount offers:
o Everything at the shop is half price twice a month.
o Bring a buddy for free on three designated days of the month.
Classes include:

o Zumba: Even if you cant dance, Zumba fitness is for you. It combines fast
and slow Latin and international dance rhythms that will tone and sculpt
your body. (Classes, 2016)
o Yoga (basic): This meditative class focused on restoring body alignment
and releasing tension. Postures are held statically and done through short
flows at a slower pace. (Classes, 2016)
o Pilates: This is a core strengthening class which will be sure to sculpt and
strengthen your abdominals and lengthen and tone your quadriceps,
hamstrings, and glutes. (Classes, 2016)
o Barre: This class incorporates the traditional barre exercises but without
the use of an actual bar. We challenge you to feel the burn by focusing on
smaller muscle contraction and control in order to tone those stabilizing
muscles. (Classes, 2016)
o Hip hop Cardio: Tone your entire body with this high energy, muscle
defining class that burns calories while moving along to new and old
school hip hop music. (Classes, 2016)
o Kettle Belles: Our focus on kettlebell usage in this class will help you
achieve a stronger and more toned body while also creating more stability
through everyday movements. (Classes, 2016)
Program Schedule
OCTOBER
Class/Program Schedule
M
28
29
30
T
1
Kettle Belles
and Pilates
5
Pilates and
Kettle Belles
12
Pilates and
Kettle Belles
19
Pilates and
Kettle Belles
Half Price
26
Pilates and
Kettle Belles
6
Yoga and
Barre
13
Yoga and
Barre
20
Yoga and
Barre
27
Yoga and
Barre
7
Zumba
and Hip hop
Cardio
14
Zumba
and Hip hop
Cardio
Buddy Day
21
Zumba
and Hip hop
Cardio
28
Zumba
and Hip hop
Cardio
8
Kettle Belles
and Pilates
15
Kettle Belles
and Pilates
22
Kettle Belles
and Pilates
29
Kettle Belles
and Pilates
Buddy Day
F
2
Barre and
Yoga
Buddy Day
9
Barre and
Yoga
16
Barre and
Yoga
23
Barre and
Yoga
30
Barre and
Yoga
Hip hop
Cardio and
Zumba
10
11
Hip hop
Cardio and
Zumba
Half Price
17
18
Hip hop
Cardio and
Zumba
24
25
Hip hop
Cardio and
Zumba
Health Fair
31
Hip hop
Cardio and
Zumba
NOVEMBER
Class/Program Schedule
M
26
27
28
29
30
31
2
Pilates and
Kettle Belles
9
Pilates and
Kettle Belles
16
Pilates and
Kettle Belles
Half Price
23
Pilates and
Kettle Belles
30
Pilates and
Kettle Belles
Buddy Day
3
Yoga and
Barre
10
Yoga and
Barre
17
Yoga and
Barre
24
Yoga and
Barre
4
Zumba and
Hip hop Cardio
11
Zumba and
Hip hop Cardio
Buddy Day
18
Zumba and
Hip hop Cardio
25
Zumba and
Hip hop Cardio
5
Kettle
Belles and
Pilates
12
Kettle
Belles and
Pilates
19
Kettle
Belles and
Pilates
26
Kettle
Belles and
Pilates
Buddy Day
6
Barre and
Yoga
13
Barre and
Yoga
20
Barre and
Yoga
27
Barre and
Yoga
Hip hop
Cardio and
Zumba
Half Price
14
15
Hip hop
Cardio and
Zumba
21
22
Hip hop
Cardio and
Zumba
28
29
Hip hop
Cardio and
Zumba
Agency Facilities
Absolute Fitness has one facility. In this facility we provide all you need to have a
successful workout routine at any stage of your life, at any time of the day. We provide a
vast schedule of classes and our class schedule is always posted in each locker room, all
bulletin boards, and outside of all three multi-purpose rooms. There are a total of three
multi-purpose rooms where we hold classes, one of which has discreet access from the
Womens Center. We have strength equipment that is easily adjustable. All of the
equipment in the Womens Center is specifically designed for women. Our child care
center (available Monday through Friday from 2:30 pm until 7:30 pm) is always
supervised and has several security cameras in place. If we are open, so are our shop,
cardio theater, tanning beds, and multi-purpose rooms. If there isnt a class going on in
the multi-purpose rooms, members are free to use them for their specific fitness needs,
along with the provided equipment (yoga mats, free weights, stability balls, etc.).
Routine and Preventative Maintenance Plan

Strength Products
All preventive maintenance activities must be performed on a regular basis. Performing
routine preventive maintenance actions can aid in providing safe, trouble-free operation
of all strength equipment.

Daily
Upholstery: Wipe down soiled upholstery with recommended cleaning products
such as GymWipes or a mild solution of 10% household liquid dish soap and 90%
warm water.
Frames: Wipe down with GymWipes wipes or a mild solution of car wash soap
and water, dry thoroughly. For chrome tubes or areas of heavy use apply a coat of car
wax to resist corrosion from sweat.
Weekly
Inspect all bolts for looseness, tighten as required.
Inspect all cables and belts for wear or damage.
Inspect all handles and grips for wear or damage, particularly handle connecting
points.
Inspect all snap links for proper latching or wear.
Inspect all labeling for readability; this includes placards, warning and caution
decals.
Inspect all weight stacks for proper alignment and operation.

Wipe all guide rods clean, and lubricate with a lightweight motor oil.
Yearly
Replace all belts and cables at least once a year.
Annual overview of all facilities and equipment.
Annual risk management assessment.
Cardiovascular Products
All treadmills need to be installed on a dedicated circuit with independent grounds.
This is important for proper function and safety reasons. It will also extend the life of
certain components.
All preventive maintenance activities must be performed on a regular basis. Performing

routine preventive maintenance actions can aid in providing safe, trouble-free operation
of all Cybex cardiovascular equipment.
After Each Use
Wipe any liquid spills immediately. After each workout, use GymWipes to wipe
any perspiration from grips or painted surfaces.
Do not apply harsh solvents to displays or plastic surfaces, they may damage or
discolor.
Monthly or Every 1000 Miles
Vacuum in and around machine. Remove covers to vacuum inside, carefully

clean around motors and electronics. CAUTION: Be sure to unplug unit before
removing covers, high voltages may still be present.
Inspect power cords (if present) for damage in the housing or to the outlet
prongs.
On treadmills, we also recommend cleaning the belt and deck surface four times
year with a cloth.
Yearly or Every 5000 Miles
Inspect belts for wear and decks for grooves or bare wood exposed.
Inspect cables and grips for wear and replace as needed. (Cybex, 2016)
Work Management
Absolute Fitness will employ the following staff:
Facility Managers will be responsible for overseeing the entire facility during
their shift.
o First shift Facility Manager: 6:00 am 2:00 pm
o Mid Shift Facility Manager: 2:00 pm 10:00 pm
o Night Shift Facility Manager: 10:00 pm 6:00 am
Department Managers will be responsible for making sure that Support Staff
members understand the daily tasking required in their department.

o Department Supervisors
Womens Center Supervisor
Main Fitness Area Supervisor
Multi-Purpose Room/Cardio Theater Supervisor
Tanning Bed Supervisor
Shop/Front Desk Supervisor
Support Staff will report to their Department Supervisors for tasking. There will
be four Support Staff members for the Womens Center, Main Fitness Area, and
Tanning Beds. There will be 5 Support Staff members for the Multi-Purpose
Rooms and Cardio Theater and the Shop/Front Desk. There will always be at
least one staff member on duty, and two during peak hours.
Personal Trainers are paid by clients directly and the facility makes 15% profit
from each of their sessions. The facility has 5 Personal Trainers total.
There is a Night Shift Security Guard that works at the facility from 10:00 pm
6:00 am throughout the week.

There are two instructors hired to lead each fitness class and they rotate each
class period. (Gaines, 2016)
Asset Lifecycle Management

To ensure the safety of all clientele and staff, Absolute Fitness will only allow the
manufacturers recommended life cycle for its fitness equipment. Records will be kept of
each piece of equipment purchased. A system will be in place so that we will have
ample time to replace any given piece of equipment before its lifecycle ends. Exceptions
to this are only that equipment can be replaced or repaired if needed up until its
lifecycle ends.
Performance Measurements
Performance Standards
All employees will be expected to meet the following expectations:
Adaptability
1. Employees will be expected to work well with the public.
2. Employees will be expected to work without complaining or hesitating
when trying new methods or procedures.
3. Employees will be expected to accept and be responsive to constructive
criticism.
4. Employees will be expected to be sure their actions are consistent with
company goals.
Communication
1. Employees will be expected to answer the phone using the standard
greeting and to take accurate and detailed messages when necessary.

2. Employees will be expected to communicate clearly when speaking or
writing.
3. Employees will be expected to keep their supervisor informed of problems
as they develop.
4. Employees will be expected to avoid overreacting when calm
communication with another person can help solve a problem.

5. Employees will be expected to listen carefully to coworkers and clients.
6. Employees will be respected to report all accidents or incidents.
Decision Making and Problem Solving
1. Employees will be expected to resolve daily problems independently.
2. Employees will be expected to refer all questions they cannot answer to
the appropriate person.
3. Employees will be expected to recommend a possible solution when
bringing a problem to their supervisors attention.
4. Employees will be expected to recognize problems which need to be
addressed and present them in writing to the Director.

Service to Clientele
1. Employees will be expected to be courteous to the public at all times.
2. Employees will be expected to listen to the clients carefully in order to
determine their needs.
3. Employees will be expected to follow-up with clients to make sure their
needs have been met.
4. Employees will be expected to maintain confidentiality of all
conversations, events, etc. that occur in your office.

5. Employees will be expected to demonstrate service to clients and staff
through attitude and written or oral communication.
6. Employees will be expected to follow the established departmental dress
code.
7. Employees will be expected to follow-up customer complaints when
needed.
8. Employees will be expected to provide well maintained equipment for all
who use it.
9. Employees will be expected to demonstrate politeness and respect in all
interactions with clients both on the phone and in person.
10. Employees will be expected to demonstrate sensitivity to clients' needs for
confidentiality.
Dependability
1. Employees will be expected to notify their supervisor if they cannot come
in to work in accordance with the schedule.
2. Employees will be expected to report to work on time and observe
scheduled work and meal breaks.
3. Employees will be expected to attend scheduled meetings and arrive for
these meetings on time.

4. Employees must not leave their assigned work area without permission,
except in unforeseen circumstances.
5. Employees will be expected to report to the facility wearing their assigned
uniform.
6. Employees will be expected to refrain from conducting personal business
while on the clock.
7. Management staff will be expected to make sure the facility is secure when
they leave for the day.
8. Employees will be expected to request time off at least two weeks in
advance.
Work Product
1. Employees will be expected to always make safety the highest priority
2. Employees are expected to be familiar with procedures, rules and
regulations and to be able to answer routine questions regarding the same.
3. Employees will be expected to complete tasks as assigned and in a timely
manner.
4. Employees will be expected to establish, organize, and maintain all
departmental files.
5. Employees will be expected to establish a task list to help stay on top of
duties/deadlines.

6. Employees will be expected to ensure that routine procedures are
completed on a daily basis.
7. Employees will be expected to observe company policies.
8. Employees will be expected to account for all funds and property which
are assigned to them. (SLU, 2016)
Performance Review
Every staff member will have a quarterly Performance Review. It will provide an
evaluation in several different areas including Areas of Responsibility, Goals, and
Performance Competencies, and it will allow the staff member to set SMART (Specific,
Measurable, Attainable, Realistic, Timely) goals. It will also allow the manager
conducting the performance review to learn how they can help the staff member carry
out their plan for growth and development.
Performance Review
Name
___________
Date of Review
Job Title
Department___________________________
Date Appointed to this Position___
Review Period________________
Managers Name and Title_______________________________________________________________
Section IMajor Areas of Responsibility

Performance Ratings:
Outstanding Consistently far exceeds expectations.

Above Expectations - Consistently meets and frequently exceeds expectations.
Meets Expectations - Consistently meets and occasionally exceeds expectations.
Below Expectations - Occasionally fails to meet expectations.
Needs Improvement - Frequently fails to meet expectations.
Major Areas of Responsibility/GoalsThese typically relate to the major activities that the
employee performs on the job and/or the goals that have been discussed and established by the
manager. This is also an opportunity to describe noteworthy accomplishments. (Note: the job
description should be reviewed and updated, if necessary, as part of the Performance Review
process.)
Primary Performance
Expectations:
Responsibilities/Goals
Notes/Comments on Achievements &

Areas for Improvement
Outstanding
Above Expectations
Meets Expectations
Below Expectations
Needs Improvement
Section IIPerformance Competencies (Skills and behaviors)

Manager rates employee across these standard competency areas; providing additional comments and notes
as is appropriate. Additional skills and behaviors may be added if appropriate.
Competency Area
Notes/Comments on Competency Areas and

Suggestions for Improvement
Outstanding Above
Expectations
Meets Expectations
Below Expectations
Needs Improvement
Taking Responsibility: Completes

assignments in a thorough, accurate, and
timely manner that achieves expected
outcomes; exhibits concern for the goals and
needs of the department and others that
depend on services or work products;
handles multiple responsibilities in an
effective manner; uses work time
productively.
Customer Focus: Is dedicated to meeting

the expectations and requirements of
internal and external customers; acts with
customers in mind; establishes and
maintains effective relationships with
customers and gains their trust and respect;
goes above and beyond to anticipate
customer needs and respond accordingly.
Problem Solving/Creativity: Identifies

and analyzes problems; formulates
alternative solutions; takes or recommends
appropriate actions; follows up to ensure
problems are resolved.
Collaboration/Teamwork: Uses
diplomacy and tact to maintain harmonious

and effective work relationships with coworkers and constituents; adapts to
changing priorities and demands; shares
information and resources with others to
promote positive and collaborative work
relationships; supports diversity initiatives by
demonstrating respect for all individuals.
Communication/Interpersonal Skills:
Is able to effectively communicate and to
influence others in order to meet
organizational goals; shares information
openly; relates well to all kinds of people; is
able to speak well and write effectively.
Section IIIOVERALL ASSESSMENT

Summary Comments:
Overall Rating:
___
___
___
___
___
Outstanding
Above Expectations
Meets Expectations
Below Expectations
Needs Improvement
Staff Signature
Date
I have read this appraisal and it has been discussed with me. I understand that signing this appraisal does not
necessarily mean that I agree with all of the information in it.
Comments (optional) :
______ Date
Managers Signature
Section IVGrowth and Development Plan

To be completed by the employee: Describe two or three of your top strengths and one or two development
needs. Provide this to your manager for discussion and review.
Strengths:
Growth/Development
Opportunities:
What will the employee do?
(This can be as simple as reading

a book, serving on a team,
observing someone who does it
well, asking for feedback on a
behavior that youre trying to
change, etc.)
What can the manager do to

support this?
Section VPerformance Goals & Expectations (for next review period)

Name:
Job Title:
____
Review Period Start Date:
Managers Name: __________________________

Goals for Next Review Period (To be completed by the employee and then discussed
and agreed upon with the manager). Identify three to five goals to be accomplished during the next
review period by thinking of the major activities related to your job. At the end of the review period, rate how well
these goals were achieved. Keep in mind that during the review period, goals and evaluation criteria may be revised,
added, or deleted in order to best meet changing organizational needs. This form should be helpful in completing
next years performance review.
SMART Goal (Specific, Measurable, Attainable, Realistic, Timely)
How we know it was achieved
Staff Signature
Date
Managers Signature
(CMU, 2016)
______ Date
Employee Evaluation Policy

The following applies to all employees:
If the employee is meeting all expectations, then they should be placed on a track
for management/promotion.
If the employee is meeting most expectations, then management will refine those
areas in which they need to work.

If the employee is meeting some expectations, then reeducation and an overview
of company policy and procedures will be administered. This employee will also
be monitored during the next quarter.

If the employee is not meeting expectations they will be formally reprimanded,
reeducated, will review policies and procedures, and will be given 30 days to
make improvements.
Equipment Management Plan

At Absolute Fitness we have pre-determined maintenance schedule along with
the ability to access proper maintenance at any given time on every piece of equipment
we own. Our contract allows for our facility manager to view online the inventory of
every single specific equipment that is in the facility, schedule emergency services for
any down equipment, track the history of repairs, track the history of maintenance,

receive help, download daily walk-through sheets, download specific information on
the fitness equipment, and schedule regular preventative maintenance.
Maintenance Schedule
Cybex 525at Total Body Arc Trainers

o Daily: Clean the console and exterior
o Monthly: Remove the cover and clean the area around the alternator
o Semi-Annually: Ensure that the intermediate shaft belt is tight and
centered. Inspect the hardware
Cybex 525c Upright Cycle
o Weekly: Tighten pedals and handlebars (or as necessary)
o Monthly: clean and lubricate the pedal shaft and listen for squeaks, grinds
and any other trouble signs
Cybex 770T Treadmill
o Weekly: Clean the motor cover and exposed areas of deck and check the
operation of the stop button
o Monthly: Check and clean the wax nozzle. Check the belt tension and
tracking. Inspect the hardware (nuts and bolts), belt and deck for wear.
Cybex Bravo Pro Functional Trainer
o Weekly: Clean frames. Inspect the cable and handgrips and clean guide
rods. Even minor visible damage to cables on strength-training machines
is cause for immediate repair.
o Monthly: Lubricate guide rods with a Teflon spray. Check that bolts and
screws are tight and that pulleys and any other moving parts are
operating smoothly.
Free weights

o Weekly: Check the bolts, screws and adjustment mechanisms on
dumbbells, racks and benches. Make sure weight collars fit snug. Inspect
the weight plates for cracks. (Cybex, 2016)
Risk Management Plan

Locker Room
One of the most common issues involving locker rooms is insufficient supervision. No
matter how great your gym members are, it only takes one person to assault someone or
cause some sort of damage or disruption. Make sure a staff member is present or
conducts a security check at regular intervals.
Shower Facilities
Where there is water, there is always the risk of a slip and fall injury, and gym members
must assume that risk. If it is exacerbated by the presence of standing water or soap,
however, thats another story. Ensure adequate drainage of all shower areas, including
walkways between showers and other facilities. Have staff keep an eye out for soap
spillage or other liquids which might make walkways slippery.
Free Weights

Injuries caused by weight lifters failing to use a spotter are a major cause for concern.
Make sure instructions on proper lifting techniques and warning signs requiring a
spotter for certain types of lifts are clearly posted near the free weights.
Exercise Machines
Have all of your machines inspected regularly for loose or frayed cables and any other
damage or impending failures. Make sure your staff is well trained on how to
decommission machines that are not in perfect working order so that a gym member
does not inadvertently attempt to use it. Make sure treadmills are strategically placed to
reduce the possibility of a gym member stumbling and being thrown into a wall (its
happened). If you cannot feasibly reposition a treadmill, at least put some padding on
the wall behind it. (Fagan, 2016)
Risk Treatment Schedule and Plan (Isaac, 2016)

Organization: Absolute Fitness
The risk in
priority
order from
the risk
register
Risk/Hazard
Identification
Preferred options
Risk
rating
Personnel
after
responsible for
treatmen implementation
t
of option
Equipment
General
Maintenance
Injury due to
improper
equipment use or
unsupervised
access
Additional
finances required
due to broken or
worn out
equipment
Facility equipment
Site uninsured/
lawsuit prevention
Not enough on
the floor staff
during busy hours
Trip hazards/
Tripping over
maintenance
equipment
Slip in wet areas
Infections and
sickness due to
lack of cleaning
Security
Intruders
Loss of Property
Keep instruction
manuals
available/visible
Med/Low
Routine Preventative
Maintenance Schedule
Absolute Fitness holds

all licenses required to
operate
Management
(All)
Low
Management
(GM/Owner)
All maintenance
equipment stored in
designated area
Designated areas for
equipment self-using
cleaning supplies
Frequent sweeping
from on the floor
employees
High
Maintenance/
On the floor staff
Everyone is required
to check in at reception
desk upon entry to the
gym
Spectators/guests are
given a visible visitors
pass
Lockers provided
upon request
Med
Security/ Upper
Management
Participant Rules and Guidelines

1. Do not bring your gym bag or other personal belongings onto the fitness floor.
2. Be courteous when using the water fountain. If there is a line, please do not fill
up your water bottle.
3. Ask if you may work in, and always allow others the same courtesy; afterward,
return the seat and weight to the last users setup.
4. Refrain from yelling, using profanity, banging weights and making loud sounds.
5. Do not sit on machines between sets.
6. Re-rack weights and return all other equipment and accessories to their proper
locations.
7. Ask staff to show you how to operate equipment properly so that others are not
waiting as you figure it out.
8. Wipe down all equipment after use.
9. Stick to posted time limits on all cardiovascular machines.

10. Do not bring children onto the gym floor. Children must remain in the childcare
area.
11. Do not disturb others. Focus on your own workout and allow others to do the
same.
12. Before beginning your workout, wash your hands and wipe off any cologne or
perfume. (Applebaum, 2009)
Organizational Hierarchy
Class Instructors
First Shift Facility
Manager
Personal Trainers
Department
Supervisors
Support Staf
General Manager
Class Instructors
Mid Shift Facility
Manager
Personal Trainers
Department
Supervisors
Support Staf
Class Instructors
Security Guard
Night Shift Facility
Manager
Personal Trainers
Department
Supervisors
(Gaines, 2016)
Support Staf
Goals and Objectives for Staf Members

All Absolute Fitness staf members should work to provide a resource of
fitness and wellness for all members. Guest service that utilizes the spirit of
Absolute Fitnesss mission statement will provide a quality environment for
both staf member and client. Staf members should utilize the educational
resources that are provided to them (including but not limited to workshops,
professional references, training, etc.) in order to continue to provide a
wealth of knowledge to all members. (Lucas, 2016)
Job Description and Advertisements

General Manager Job Description and Advertisement
General Manager Absolute Fitness, Bowling Green, KY
Job Description
The General Manager position is a high-profile leadership position that is responsible
for the club's overall direction, coordination, operation, and success. The General
Manager will ensure the club meets or exceeds financial goals, while providing
remarkable leadership in areas of customer service, team member relations, sales, incenter business performance, and member participation.
The General Manager will provide daily support to a team of 150-300 team members
and offer ongoing leadership, motivation, and development. They are responsible for
casting, coaching, communication, alignment, and holding Department Heads

accountable to The Life Time Way expectations. The General Manager will also act as
the club ambassador to provide each member an unforgettable experience.
This position requires a minimum of 50 hours worked each week. The General Manager
must adjust his/her schedule accordingly based on club performance, Department
Head staffing, seasonality, and/or physical club issues to ensure the club is meeting
expectations.
Examples of Work Performed
Financial & Club Operations
* Manage membership acquisition and retention, revenue and expenses on a daily basis.
* Manage financial budgets with planning, forecasting, and revenue generation from
various club departments.
* Review monthly reports for club revenue reconciliation, non-revenue departments,
member club usage, and companies inside member participation.
* Monitor supplies and expenses for each department.
* Calculate payroll data and cost of goods.
* Profit and Loss Statement review and evaluation performed monthly.
* Responsible for the following Business Plans:
* General Manager Club Business Plan
* Club Department Head Business Plans

Member & Team Member Relations
* Act as General Manager by greeting members, cultivating relationships, and
encouraging connectivity. by promoting an engaging and welcoming environment.
* Provide exceptional customer service by assisting members with their suggestions and
concerns
* Perform a daily walkthrough to ensure that all areas of the club are "Like New", clean,
and organized.
* Demonstrate a positive attitude and ensure Department Heads and team members are
providing the highest level of customer service, cleanliness, and financial performance.
* Designate a weekly one on one meeting for each Department Head to ensure Key
Performance Indicators (KPI's) are measured and graded and all departments are
meeting or exceeding budgetary goals.
* Cast Department Heads in order to improve their skills and grow their career
opportunities within Life Time by providing performance assessments, training, and
development.
* Authorize all employee status changes, new hires, promotions, and terminations.
Develop appropriate succession plans within the club and region.
* Coordinate disciplinary actions and terminations with Area Director and Human
Resources Director.
* Facilitate weekly Department Head meetings to communicate and align around the

key business objectives, opportunities, and club events.
* Attend weekly AD calls and live meetings monthly.
* Prepare and facilitate yearly All Club - Life Time Way meetings to review policies and
procedures, and ensure positive club morale.
Sales & Promotion
* Have broad oversight over all elements of the Club events and promotions that drive
revenue and contribution margin performance.
* Continuously promote and participate in Life Time events and programs.
* Promote and use Life Time products and services.
* Serve as the Life Time ambassador to the community. The General Manager must
represent the Life Time Brand in an extremely positive fashion.
Qualifications
Education: Four-year college degree
Experience:
5+ years experience managing 150 plus people in fitness, hospitality, or
retail industries
5+ years experience managing profit & loss (P&L)
statements/revenue/EBITDA budget
Experience in hospitality, fitness, and/or retail industries

Experience providing customer service and dealing with customer concerns
Sales or fitness management experience highly preferred
Track record of success in a performance-driven work culture

Knowledge, Skills, Abilities and Other Characteristic
* Experience interviewing and hiring department managers and front line team
members
* Excellent supervisory, interpersonal communication, and time management skills
* Decision making, problem solving, strategic planning, and data analysis skills
* Proven conflict management skills
* Knowledge of standard office procedures and computer software
* Excellent customer service skills
* Ability to build relationships with members
* Excellent verbal and written communication skills
* Ability to effectively multi-task with tight deadlines both independently and within a
team environment
* Ability to define problems, collect and analyze data, establish facts, draw valid
conclusions and recommend solutions
* Ability to effectively build teams
* Ability to make decisions easily and quickly
* Excellent supervisory, presentation, and time management skills
* Knowledge and passion for the health and fitness industry
* Knowledge of profit and loss statements, general ledgers and accounting

Basic Info
Primary Location: Bowling Green, KY
Schedule: Full-time
Job Level: Manager with Direct Reports
Travel: Not required (Job Detail, 2016)
Front Desk Support Staf Job Description and Advertisement
Front Desk Support Staff Member Absolute Fitness, Bowling Green, KY
Job Description
As an Absolute Fitness Sales Associate, you will be responsible for assisting in the
operation of the fitness studio, with a strong focus on premier customer service, as well
as meeting and exceeding all key performance sales indicators, including membership
sales and renewals, as well as maximizing workout traffic and minimizing membership
turnover. Ideal candidates have strong customer service skills and basic sales
experience.
Essential Duties and Responsibilities
Greet members and guests promptly, enthusiastically, and with a smile, to create
a friendly positive entrance into the Absolute Fitness studio
Lead Absolute Fitness studio previews with prospects and/or fitness program
holders
Conduct telephone inquiries/follow up calls/customer care calls
Establish and maintain an effective referral sales program
Maintain accurate records using established Absolute Fitness sales systems
Accurately follow the daily studio cleaning checklist
Participate in 1-2 Absolute Fitness scheduled workouts per week
Maintain an organized and clean lobby/front desk area
Process accurate cash and credit card transactions
Respond immediately to member requests, inquiries, and concerns
Ensure proper on-boarding of all Absolute Fitness members through the use of
Client Intake Forms and Agreements
Work closely with Fitness Team to ensure that processes are fulfilled
Attend and participate in all relative Absolute Fitness training programs
Job Qualifications
Excellent customer service skills
Previous sales experience, with strong sales skills (experience working in a sales
quota bearing structure preferred)
Solid verbal and written communication skills required
Able to multi-task and excel in a busy environment
Functional computer skills required Microsoft Office basic programs (Word,

Excel), Internet, Basic computer program software use
Health & Fitness minded people strongly preferred
High school diploma required
Ability to work and function in a fast-paced environment
Flexible to work day, evening and/or weekend hours as needed
Compensation includes an hourly rate, plus commissions and bonus. We provide
employees with free workouts in our state of the art studio with Absolute Fitness
Certified Coaches. Additionally, we provide training and the opportunity for career
growth.
Basic Info
Compensation: Hourly
Job Type: Part-time
Required Education: High school or equivalent (Job Description, 2016)
Performance Appraisal
Every staff member will have a quarterly Performance Review. It will provide an
evaluation in several different areas including Areas of Responsibility, Goals, and
Performance Competencies, and it will allow the staff member to set SMART (Specific,
Measurable, Attainable, Realistic, Timely) goals. It will also allow the manager
conducting the performance review to learn how they can help the staff member carry
out their plan for growth and development.
Performance Review
Name
Job Title
___________
Date of Review
Department___________________________

Date Appointed to this Position___
Review Period________________
Managers Name and Title_______________________________________________________________
Section IMajor Areas of Responsibility

Performance Ratings:
Outstanding Consistently far exceeds expectations.
Above Expectations - Consistently meets and frequently exceeds expectations.
Meets Expectations - Consistently meets and occasionally exceeds expectations.
Below Expectations - Occasionally fails to meet expectations.
Needs Improvement - Frequently fails to meet expectations.
Major Areas of Responsibility/GoalsThese typically relate to the major activities that the
employee performs on the job and/or the goals that have been discussed and established by the
manager. This is also an opportunity to describe noteworthy accomplishments. (Note: the job
description should be reviewed and updated, if necessary, as part of the Performance Review
process.)
Primary Performance
Expectations:
Responsibilities/Goals
Notes/Comments on Achievements &

Areas for Improvement
Outstanding
Above Expectations
Meets Expectations
Below Expectations
Needs Improvement
Section IIPerformance Competencies (Skills and behaviors)

Manager rates employee across these standard competency areas; providing additional comments and notes
as is appropriate. Additional skills and behaviors may be added if appropriate.
Competency Area
Taking Responsibility: Completes

assignments in a thorough, accurate, and
timely manner that achieves expected
outcomes; exhibits concern for the goals and
needs of the department and others that
depend on services or work products;
handles multiple responsibilities in an
effective manner; uses work time
productively.
Customer Focus: Is dedicated to meeting

the expectations and requirements of
internal and external customers; acts with
customers in mind; establishes and
maintains effective relationships with
customers and gains their trust and respect;
goes above and beyond to anticipate
customer needs and respond accordingly.
Problem Solving/Creativity: Identifies

and analyzes problems; formulates
alternative solutions; takes or recommends
appropriate actions; follows up to ensure
problems are resolved.
Collaboration/Teamwork: Uses
diplomacy and tact to maintain harmonious

and effective work relationships with coworkers and constituents; adapts to
changing priorities and demands; shares
information and resources with others to
promote positive and collaborative work
relationships; supports diversity initiatives by
demonstrating respect for all individuals.
Communication/Interpersonal Skills:
Is able to effectively communicate and to
influence others in order to meet
organizational goals; shares information
openly; relates well to all kinds of people; is
Notes/Comments on Competency Areas and

Suggestions for Improvement
Outstanding Above
Expectations
Meets Expectations
Below Expectations
Needs Improvement
able to speak well and write effectively.
Section IIIOVERALL ASSESSMENT

Summary Comments:
Overall Rating:
___
___
___
___
___
Outstanding
Above Expectations
Meets Expectations
Below Expectations
Needs Improvement
Staff Signature
Date
Comments (optional) :
Managers Signature
______ Date
Section IVGrowth and Development Plan

To be completed by the employee: Describe two or three of your top strengths and one or two development
needs. Provide this to your manager for discussion and review.
Strengths:
Growth/Development
Opportunities:
What will the employee do?
(This can be as simple as reading

a book, serving on a team,
observing someone who does it
well, asking for feedback on a
behavior that youre trying to
change, etc.)
What can the manager do to

support this?
Section VPerformance Goals & Expectations (for next review period)

Name:
Job Title:
____
Review Period Start Date:
Managers Name: __________________________
Goals for Next Review Period (To be completed by the employee and then discussed
and agreed upon with the manager). Identify three to five goals to be accomplished during the next
review period by thinking of the major activities related to your job. At the end of the review period, rate how well
these goals were achieved. Keep in mind that during the review period, goals and evaluation criteria may be revised,
added, or deleted in order to best meet changing organizational needs. This form should be helpful in completing
next years performance review.
SMART Goal (Specific, Measurable, Attainable, Realistic, Timely)
How we know it was achieved
Staff Signature
Date
Managers Signature
______ Date
(CMU, 2016)
Employee Code of Conduct

Guidelines for Conduct
General Rules
Your primary responsibility is to do a good job, and this carries with it a number of
obligations, such as obeying Absolute Fitness rules, adhering to safe working practices,
cooperating with management and fellow employees, and remaining loyal to 20 the
Absolute Fitness. As an employee of Absolute Fitness, you are expected to meet
reasonable standards of work performance and personal conduct. While we hope and
expect the need for disciplinary action will be rare, when your job performance, attitude
or conduct fall short of our standards, we will not hesitate to take appropriate action.
Such action will range from verbal and written warnings to termination. This means
that as a general rule, you will be given an increasingly severe penalty each time an
offense is committed. Some types of misconduct, however, are so intolerable that

termination may be imposed for the first offense. The rules set forth below are not
designed for the purpose of interfering with or restricting your rights. Instead, our goal
is to protect the mutual rights and interests of the Absolute Fitness and all of our
employees. As you review the following lists, please keep in mind that it is not intended
to be exhaustive. It is merely intended to provide you with examples of the types of
conduct which may result in disciplinary action. Misconduct not specifically described
in these guidelines will be handled as warranted by the circumstances of the case
involved. Penalties imposed as a result of infractions of the rules may be modified by the
Absolute Fitness when extenuating circumstances are found. Likewise, flagrant
infractions of the Rules may result in action of greater severity than shown below. The
following are examples of the types of offenses that will result in immediate discharge:
Stealing property, money and money for services belonging to the Absolute
Fitness, another employee, or a tenant.
Falsifying or altering Absolute Fitness records.

Punching another employees time card.
Misrepresenting or omitting material facts or giving false information to anyone
with a duty to prepare Absolute Fitness records, including giving false information
on your employment application (no matter when discovered) or other dishonest or
unethical behavior.

Violation of the Drug and Alcohol Policy, including: possessing, using, reporting
to work or working under the influence of alcohol, controlled substances or illicit
drugs; also, misuse or working under the influence of prescription drugs which
could adversely affect job performance or result in injury.
Fighting on Absolute Fitness or tenant property, or assaulting or attempting to
assault any person, or threatening bodily harm to any person, or deliberately
provoking or inciting another person to engage in an assault or fight.
Possession, carrying, using or storing any firearm or other dangerous weapon or
explosive on Absolute Fitness or tenant property.
Giving anyone outside the Absolute Fitness any confidential or proprietary
information of the Absolute Fitness.
Failure to report for work as scheduled following a vacation, leave of absence, or
other excused absence.
The making or publishing of false statements concerning any tenant, employee, or
the Absolute Fitness.
Violations of the Absolute Fitness discrimination and harassment policies which
are serious enough that, in Absolute Fitness belief, discharge is warranted.
Insubordination, such as refusal to follow instructions or directions of
management personnel, or not treating managers with appropriate respect.

Being absent three consecutive working days without acceptable notice to the
Fitness Formula Clubs or without justification deemed acceptable by Absolute
Fitness. Absolute Fitness is committed to furthering each employees professional
success and providing constructive feedback when necessary. When performance
issues arise, your manager will meet with you to discuss the issue and establish
goals for improvement. The issues raised and outcomes reached will be documented
to ensure clarity on the relevant issues and steps to be taken. The failure to meet
established goals effectively within an agreed-upon timeframe may result in
discharge. The following are examples of offenses that will result in disciplinary
action, generally commencing with a verbal/written warning. A written warning
and 3-day suspension may be imposed for a continuing offense (but not necessarily
for the same offense). In certain situations, depending on the severity of the offense,
immediate discharge may occur.
Working overtime without authorization from your Supervisor.
Failing to follow prescribed safety or other work procedures or policies.
Failing to maintain satisfactory work performance including failing to meet quality
and/or quantity standards.
Failure to wear proper department uniform, including name tag; and/or
appropriate clothes for respective position according to the Absolute Fitness Dress
Code and appearance standards.

Horseplay or disorderly conduct.
Failure to attend mandatory meetings.
Not working during working time or engaging in personal business during
working time without permission of the supervisor.
Any staff in a revenue generating department such as sales, fitness, Pilates and
personal training) failing to work during closeout without obtaining prior approval
to be excused from General Manager. Closeout period is the last three days of every
month.
Overstaying rest periods or lunch periods.
Excessive absenteeism, tardiness and/or leaving early.
Failing to notify your Supervisor by the start of your scheduled workday, on each
and every day in which you are not reporting to work (except of you are on an
approved leave of absence).
Acting unprofessionally or inappropriately.
Negligence resulting in injury to persons, or damage to property.
Failure to notify the Absolute Fitness of changes in personal information, such as
telephone number, address, etc.
Failure to properly punch your time card or keep time records.
Leaving the Absolute Fitness during working hours without permission.

Sleeping on the job; reading books or other materials on work time that do not
pertain to your employment.
References
Applebaum, V. (2009, June 24). IDEA Health & Fitness Association. Gym Rules - 12 Rules
of GymEtiquette. Retrieved November 12, 2016, from
http://www.ideafit.com/fitness-library/12-rules-of-gym-etiquette
Classes - BAC. (2016). Retrieved November 01, 2016, from
http://www.bgathleticclub.com/classes/
CMU, Human Resources (2016). CMU - Carnegie Mellon University. Performance
Management-HR @ Carnegie Mellon University - Carnegie Mellon
University. Retrieved November 12, 2016, from
http://www.cmu.edu/hr/hr_services/performance/
Cybex. (2016). Cybex - Premium Treadmills, Strength & Gym Fitness
Equipment. Preventive maintenance | fitness equipment | customer support |
Cybex. Retrieved November 11, 2016, from
http://www.cybexintl.com/support/maintenance/maintenance.aspx
Employee Handbook (2016, August). Made in Chicago - Fitness Formula Clubs.
Employee Handbook. Retrieved November 21, 2016, from
http://www.ffc.com/start/pdfs/Employee-Handbook-08-2013.pdf
Fagan, L. (2016). Gym Insight Blog. Risk Management for Fitness Facilities | Gym Insight

Blog. Retrieved November 13, 2016, from http://blog.gyminsight.com/633-riskmanagement-for-fitness-facilities/
Gaines, M. (2016). Small Business - Chron.com. How to Staff a Startup Gym|
Chron.com. Retrieved November 13, 2016, from
http://smallbusiness.chron.com/staff-startup-gym-10708.html
H.R. (2016, ). Planet Fitness Aggregator | CareerPlug ATS. Front Desk (Part Time) |
Planet Fitness Saber Fitness. Retrieved November 20, 2016, from
http://pfcareers.careerplug.com/jobs/58586/apps/new
Isaac, L. (2016, ). Online learning for sports management: Home. Risk Management:
Sample Risk Treatment Plan. Retrieved November 13, 2016, from
http://www.leoisaac.com/ris/top455.htm
Job Detail (2016). Lifetime. General Manager. Retrieved November 21, 2016, from
http://lifetime.taleo.net/careersection/10000/jobdetail.ftl?
job=LEN00699&src=JB-10240
Job Description (2016, November 4). Job Search | one search. all jobs.
Indeed.com. Fitness Sales Associate job - Orangetheory Fitness - Saint Paul, MN |
Indeed.com. Retrieved November 20, 2016, from
http://www.indeed.com/cmp/Orangetheory-Fitness/jobs/Fitness-SalesAssociate-a5a5dfd5b95b9f78?sjdu=QwrRXKrqZ3CNX5W-

O9jEvRP6ulh1zvAXr3fLXkaswaS9UzdXmKbNwsGDgL0x6ZPIS4ez2KxfpGKjpFT
rirYgFTfzGQC5RqNByrJCtTx2Z7E
Lucas, K. (2016). Work - Chron.com. Generic Facility Manager's Goals & Objectives |
Chron.com. Retrieved November 20, 2016, from http://work.chron.com/genericfacility-managers-goals-objectives-27785.html
SLU, H.R. (2016). Southeastern Louisiana University. SAMPLE PERFORMANCE
EXPECTATIONS. Retrieved November 12, 2016, from
http://www.southeastern.edu/admin/hr/ee_and_mngr_info/manager_inform
ation/ppr_expectations.html#comm

Agency Master Plan Project 2016

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Agency Master Plan Project 1

Agency Master Plan Project

Agency Master Plan Project 2

Agency Master Plan Project 3

Agency Master Plan Project 4

Services and Programs

The facility is open 24 hours on week days.

machines that are specifically designed for women.

supplements, and facility brand shirts, water bottles, lanyards, etc.

you get your cardio in on a treadmill or elliptical machine.

recommended, so theyre always hot.

Agency Master Plan Project 5

Agency Master Plan Project 6

Agency Master Plan Project 7

Agency Master Plan Project 8

Routine and Preventative Maintenance Plan

Agency Master Plan Project 9

Inspect all bolts for looseness, tighten as required.

Inspect all cables and belts for wear or damage.

Inspect all snap links for proper latching or wear.

Inspect all weight stacks for proper alignment and operation.

Agency Master Plan Project 10

Replace all belts and cables at least once a year.

Annual overview of all facilities and equipment.

Annual risk management assessment.

All preventive maintenance activities must be performed on a regular basis. Performing

After Each Use

Agency Master Plan Project 11

Monthly or Every 1000 Miles

Vacuum in and around machine. Remove covers to vacuum inside, carefully

Yearly or Every 5000 Miles

Agency Master Plan Project 12

members understand the daily tasking required in their department.

6:00 am throughout the week.

Agency Master Plan Project 13

Asset Lifecycle Management

Agency Master Plan Project 14

communication with another person can help solve a problem.

addressed and present them in writing to the Director.

Agency Master Plan Project 15

Agency Master Plan Project 16

Agency Master Plan Project 17

Date Appointed to this Position___

Managers Name and Title_______________________________________________________________

Section IMajor Areas of Responsibility

Agency Master Plan Project 18

Outstanding Consistently far exceeds expectations.

Notes/Comments on Achievements &

Section IIPerformance Competencies (Skills and behaviors)

Agency Master Plan Project 19

Notes/Comments on Competency Areas and

Taking Responsibility: Completes

Customer Focus: Is dedicated to meeting

Problem Solving/Creativity: Identifies

diplomacy and tact to maintain harmonious

Section IIIOVERALL ASSESSMENT

Agency Master Plan Project 20

Section IVGrowth and Development Plan

(This can be as simple as reading

What can the manager do to

Section VPerformance Goals & Expectations (for next review period)

Review Period Start Date:

Managers Name: __________________________