BJMP Services Guide

TABLE OF CONTENTS
Title
Mandate, Vision and Mission -------------------------------------------------------------------------------------------------------Functions, Objectives and Core Values ----------------------------------------------------------------------------------------Organizational Structure and Strengthening Linkages with the Community --------------------------------------Training Institute -----------------------------------------------------------------------------------------------------------------------National Headquarters Frontline Public Services ----------------------------------------------------------------------------
Page
1
2
3
4
5-9
Directorate for Personnel and Records Management

A. Records Management Division
Issuance of Certificate of Bonafide Member --------------------------------------------------------------------------------------Report of Changes -----------------------------------------------------------------------------------------------------------------------Retrieval of Documents in 201 File---------------------------------------------------------------------------------------------------Releasing Copy of Memorandum and Others -------------------------------------------------------------------------------------Issuance of Service Records-----------------------------------------------------------------------------------------------------------Issuance of Certificate of Leave Credits---------------------------------------------------------------------------------------------Issuance of BJMP ID Cards for Active and Retired Personnel and for BJMP Personnel Dependents ---------------Issuance of Notice of Salary Adjustment (NOSA) for Non-Uniformed Personnel (NUP) --------------------------------
9-10
11-12
13-14
15-16
17-18
19-20
21-22
22-23
B. Resource Management Division

Processing of Jail Officer 1 (JO1) Applicant-----------------------------------------------------------------------------------------Issuance of Order for Reassignment/Transfer of Personnel -------------------------------------------------------------------Issuance of Replacement Clothing Allowance Orders ---------------------------------------------------------------------------Issuance of Study Leave Orders -----------------------------------------------------------------------------------------------------Issuance of Travel Authority Orders---------------------------------------------------------------------------------------------------
24-26
27-28
29-30
31-33
33-35
i
Issuance of Resignation Orders--------------------------------------------------------------------------------------------------------Issuance of Longevity Pay Order -----------------------------------------------------------------------------------------------------Dispatch of Communications, Letters, Messages, etc. ---------------------------------------------------------------------------
35-37
37-39
39-40
C. Morale and Welfare Division

Processing of Retirement and Separation Benefits/ Terminal Leave Benefits --------------------------------------------Application for Scholarship Program--------------------------------------------------------------------------------------------------Releasing of Validated Appointments -------------------------------------------------------------------------------------------------
41-45
45-47
48-49
Directorate for Human Resource and Development

Career Course and Training Section-------------------------------------------------------------------------------------------------U.N. Peacekeeping Operations--------------------------------------------------------------------------------------------------------Foreign Scholarship and/or Specialized Trainings---------------------------------------------------------------------------------
49-52
53-57
58-59
Directorate for Inmates Welfare and Development----------------------------------------------------------------------------
60-61
Directorate for Program and Development---------------------------------------------------------------------------------------
62-63
Directorate for Investigation and Prosecution----------------------------------------------------------------------------------
64-67
Directorate for Intelligence -----------------------------------------------------------------------------------------------------------
68
Directorate for Logistics

Researches on Jail Design and Standards-----------------------------------------------------------------------------------------Request for Progress Billing for Construction Projects -------------------------------------------------------------------------Request for Final Billing for Construction Projects -------------------------------------------------------------------------------Purchase of Supplies --------------------------------------------------------------------------------------------------------------------Payment for Utility Bills/Lease ---------------------------------------------------------------------------------------------------------
69
70
71
72
73
ii
Directorate for Operations ----------------------------------------------------------------------------------------------------------Grant Permission to Conduct Picture Taking, Video Coverage, Documentary and Research------------------------Grant of Permission to Conduct Media Interview---------------------------------------------------------------------------------Provision of the Copy of Jail Data, Statistics, Inmates Record and Jail Directory --------------------------------------Grant of Permission to Conduct Medical/Dental Mission, Religious Programs, Educational,
Vocational Skills and Livelihood Training Programs, Paralegal Services and
Donations in Jails-----------------------------------------------------------------------------------------------------------------Grant of Permission to Conduct Educational Tour and On-the-job Training in Jails -------------------------------------
84-85
85-86
Health Service Unit

Neuro-psychiatric Examination ------------------------------------------------------------------------------------------------------Initial Interview ---------------------------------------------------------------------------------------------------------------------------Medical and Dental Section ----------------------------------------------------------------------------------------------------------Medical and Dental Evaluation (for Applicants) ---------------------------------------------------------------------------------Medical and Dental Evaluation (for Promotion and Schooling) --------------------------------------------------------------Medical Consultation -------------------------------------------------------------------------------------------------------------------Dental Consultation ---------------------------------------------------------------------------------------------------------------------Application for Philhealth ID Card ---------------------------------------------------------------------------------------------------Application for Fortune Care Membership ----------------------------------------------------------------------------------------Application for Permanent Total Disability-----------------------------------------------------------------------------------------Medical Reimbursement ---------------------------------------------------------------------------------------------------------------
87-88
89
90
91-93
94-95
96
97
98-99
100
101-102
103-105
Office of the Finance Service

Loan Processing -------------------------------------------------------------------------------------------------------------------------Disbursement/Payment of Salaries/Pensions and other Remunerations to Active Personnel and Retirees -----Disbursement of Funds to External Creditors ------------------------------------ ------------------------------------------------Collections and Remittances of Payment to the Bureau of Treasury
through Deposits in Land Bank of the Philippines-------------------------------------------------------------------------Issuance of Certification of Last Payment/No Money Accountability/Certificate of
74-77
78-79
80-81
82-83
106-107
108-110
111-112
113-114
iii
Non-Payment and Remittances -----------------------------------------------------------------------------------------------
115-116
Community Relations Services

Grant of Permission to Conduct: Media Interview, Take Picture,
Video Coverage, Documentary, Research---------------------------------------------------------------------------------------
117-119
Office of the Accounting Service

List of Frontline Services ---------------------------------------------------------------------------------------------------------------Issuance of Certificate of Taxes Wittheld ------------------------------------------------------------------------------------------Issuance of Order of Payment --------------------------------------------------------------------------------------------------------Response to Inquiries on Processed Claims and Concern on Other Accounting
Matter (Phoned-in) -----------------------------------------------------------------------------------------------------------------Response to Inquiries on Processed Claims and Concern on Other Accounting
Matter (Walk-in Clients) -----------------------------------------------------------------------------------------------------------Response to Request for Accounting Data/Information ------------------------------------------------------------------------Office of the Legal Service
Filing Of Complaint for Support and Other Monetary Benefits----------------------------------------------------------------Supply Accountable Office
Receiving of Deliveries (of Supplies, Materials and Equipment) -------------------------------------------------------------Issuance of Certificate of Non-Property Accountability Clearance and Renewal of Acknowledgment
Receipt for Issued Firearm -----------------------------------------------------------------------------------------------------Regional Offices Frontline Services
Request for Checklist of Application for JO1 Position --------------------------------------------------------------------------Recruitment and Processing of JO1 Position -------------------------------------------------------------------------------------Request for Clearance to Conduct Activity (Interview, Gather Data/Research,
On-the-job training or Take photo or video) ----------------------------------------------------------------------------------
120
121-122
123-124
125
126-127
128-129
130-131
132-133
134-135
137-138
139-141
142-143
iv
Request for Clearance to Conduct Media Coverage in Jails -----------------------------------------------------------------Request for Checklist of Application for Bidding ---------------------------------------------------------------------------------Request for Payment of Food Supplies Expenses ------------------------------------------------------------------------------Request for Assistance in the Conduct of Medical/Dental Services/Mission ---------------------------------------------Filling of Complaint and Action Center ----------------------------------------------------------------------------------------------
144-145
146-147
148-149
150
151-152
District, City and Municipal Jails Frontline Public Services

Visitation Service ------------------------------------------------------------------------------------------------------------------------Issuance of Certificate of Detention -------------------------------------------------------------------------------------------------Accreditation of Jail Ministry ----------------------------------------------------------------------------------------------------------Commitment of Inmate -----------------------------------------------------------------------------------------------------------------Release of Inmate -----------------------------------------------------------------------------------------------------------------------Request for Clearance to Conduct Paralegal Activities in Jails --------------------------------------------------------------Client Feedback Form ----------------------------------------------------------------------------------------------------------------Definition of Terms --------------------------------------------------------------------------------------------------------------------BJMP National Headquarters Office Directory (latest as of August 2013) ------------------------------------------BJMP Regional Directors Directory ----------------------------------------------------------------------------------------------
154-156
156-157
158-159
160-161
162-163
164-165
166
167-169
170-171
172-173
OUR MANDATE
The Bureau of Jail Management and Penology (BJMP) was created on January 2, 1991 pursuant to Republic
Act 6975, replacing its forerunner, the Office of Jail Management and Penology of the defunct Philippine
Constabulary/Integrated National Police. The BJMP has jurisdiction over all district, city and municipal jails. It is a
line bureau of the Department of the Interior and Local Government (DILG). As such, it shall ensure the
establishment of secured, clean, adequately equipped and sanitary facilities provision of quality services for the
custody, safekeeping and development of district, city and municipal inmates, any fugitive from justice, or person
detained, awaiting or undergoing investigation or trial/or transfer to the National Penitentiary, and/or violent
mentally ill person who endangers his/herself or the safety of others as certified by the proper medical or health
officer, pending transfer to a mental institution.
Pursuant to Republic Act No. 9263 also known as The Bureau of Fire Protection and Bureau of Jail
Management and Penology Professionalization Act of 2004 the BJMP is envisioned to institutionalize a highly
efficient and competent jail service.
OUR VISION
The BJMP envisions itself as a dynamic institution highly regarded for its sustained humane safekeeping and
development of inmates.
OUR MISSION
The Bureau aims to enhance public safety by providing humane safekeeping and development of inmates in
all district, city and municipal jails.
Page 1 of 173
OUR FUNCTIONS
In line with its mission, the Jail Bureau endeavors to perform the following functions:
a.
b.
c.
d.
e.
f.
Formulate policies and guidelines in the administration of all district, city and municipal jails nationwide;
Implement strong security measures for the control of inmates;
Provide for the basic needs of inmates;
Conduct activities for the development of inmates;
Improve jail facilities; and
Promote the general welfare and development of personnel
OUR OBJECTIVES
a. To improve the living conditions of inmates in accordance with the accepted standards set by the United
Nations;
b. To enhance the safekeeping and development of inmates in preparation for their eventual reintegration into
the mainstream of society upon their release
c. To professionalize jail services
OUR CORE VALUES
a.
b.
c.
d.
e.
Commitment
Respect for Human Rights
Efficiency/Competence
Self-Discipline
Teamwork
Page 2 of 173
ORGANIZATIONAL STRUCTURE
The BJMP Organizational Structure is composed of the National Office or National Headquarters, which
houses the office of the BJMP Chief, two Deputy Chiefs, one for Administration and one for Operations. The
Chief of Directorial Staff and nine (9) Directorates (Directorate for Human Resource and Development,
Directorate for Personnel and Records Management, Directorate for Investigation and Prosecution, Directorate
for Intelligence, Directorate for Inmates Welfare and Development, Directorate for Program and Development,
Directorate for Operations, Directorate for Logistics and Directorate for Comptrollership) with the management
support staff ( Office of Internal Audit Service, Office of the National Executive Senior Jail Officer, Program
Management Office, Office of the Community Relations Service, Office of the Legal Service, Office of Accounting
Service, Office of Supply Accountable Officer, Office of Finance Service, Office of Information and
Communication Technology Service, Office of Health Service, Office of Chaplaincy Service and Headquarters
Service Support Unit) and seventeen (17) Regional Offices (BJMPROs) nationwide corresponding to the
regional subdivisions of the country to include the NCR, BJMP-ROs I, II, III, IVA (CALABARZON), IVB
(MIMAROPA), V, VI, VII, VIII, IX, X, XI, XII, XIII , CAR and ARMM.
At the provincial level, a Provincial Jail Administrators Office is headed by a Provincial Administrator. At the
district, city or municipal level, each is headed by a District Jail Warden, City Jail Warden and Municipal Jail
Warden, respectively.
STRENGTHENING LINKAGES WITH THE COMMUNITY

The Bureau of Jail Management and Penology is implementing a project that continuously strengthens its link
to the community. The project aims to improve jail services nationwide and to give awareness to the public on
how the Bureau is working for the good of its clientele.
Page 3 of 173
I-dial kay Dial is the initial project of J/DIRECTOR ROSENDO MORO DIAL, CESO III which was launched
on April 1, 2008. Two cell phone numbers were provided to receive complaints of abuses, maltreatment,
exploitation, extortion, negligence and other anomalies committed by our jail personnel. Suggestions are also
treated accordingly for the improvement of jail management.
Information which will be treated with utmost confidentiality can be sent through text or call at 0917-464-1538
and 0928-330-9799.
Director Dial warns personnel especially those who are involved in different dubious transactions to refrain
from doing such so that they will not lose their job. He also encourages the public especially those who are
visiting our jails not to hesitate in sending their complaints against unscrupulous jail personnel.
With the change of BJMP Administration on 01 April 2012, under the leadership of J/CSUPT DIONY D
MAMARIL, CES (E), Officer-in-Charge, BJMP, said public service was renamed e-text/e-tawag kay Hepe which
can now be sent through text or call at numbers 0939-2752427 (Smart), 0933-3841574 (Sun) and 0915-3111580
(Globe).
TRAINING INSTITUTE
The Jail National Training Institute (JNTI) takes charge of the training needs of the Bureau. A civilian
agency and a constitutive unit of the Philippine Public Safety College (PPSC), it takes academic responsibility
over the personnel of the BJMP. In addition, it takes full advantage of having the education and training of its
clientele as its singular preoccupation thereby infusing the system with the multiple benefits of specialization. This
includes a highly competent faculty, state-of-the-art methodologies, technology and well-designed curricular
offerings and programs.
Page 4 of 173
OTHERS
A career with the BJMP offers: opportunity to play an active role in the public safety community; variety of work
and assignments; job satisfaction; and pride in being part of a dynamic and growing professional organization.
There has never been a better time to join the Jail Bureau. You may visit the BJMP website at
http://www.bjmp.gov.ph or you may personally visit the Directorate for Personnel and Records Management
(DPRM) of the BJMP National Headquarters or any of its Regional Offices which will provide the most current indepth information concerning open positions, job requirements, salaries and benefits.
NATIONAL HEADQUARTERS
FRONTLINE SERVICES
Directorate for Personnel and Records Management
A. Records Management Division
Issuance of Certificate of Bonafide Member
Report of Changes
Retrieval of Documents in 201 File
Copy of memorandum, Special orders, Letter Orders
Issuance of Service Records
Issuance of Certificate of Leave Credits
Issuance of Dependent & BJMP Identification Cards
Issuance of Notice of Salary Adjustment for Non-Uniformed Personnel (NUP)
Page 5 of 173
B. Resource Management Division

Processing of Jail Officer 1 (JO1) Applicant
Issuance of Order For Reassignment/Transfer of Personnel
Issuance of Replacement Clothing Allowance Orders
Issuance of Study Leave Orders
Issuance of Travel Authority Orders
Issuance of Resignation Orders
C. Morale and Welfare Division
Processing of Retirement and Separation Benefits
Application for Scholarship Program
Terminal Leave Benefits
Directorate for Human Resource Development
Career Course and Training Section

UN Peacekeeping Operations
Foreign Scholarship and/or Specialized Trainings
Directorate for Inmates Welfare and Development
Data Provision
Request of inmates for GCTA thru Paralegal Personnel from different regions
Providing additional products to SM-Kultura
Teaching massage therapy to inmates
Attending to various requests of service providers to all jails nationwide
Page 6 of 173
Directorate for Program Development
Data Provision/Assistance to Students/Researchers on Matters Related to Jail Management

Directorate for Investigation and Prosecution
Filing of Complaint/Case
Directorate for Intelligence
Gathering of information
Directorate for Logistics
Research on Jail Design and Standards

Purchase of Supplies
Request for Payment for Construction Projects
Payment for Utility Bills/Lease
Request for Progress Billing
Directorate for Operations
Provision of the Copy of Jail Data, Statistics, Inmates Record and Directory
Grant of Permission to Conduct Medical/Dental Mission, Religious Programs, Educational, Vocational Skills and
Livelihood Training Programs, Paralegal Services and Donations in Jail
Grant of Permission to conduct Educational Tour and On-the-job Training in Jail
Page 7 of 173
Health Service
Neuro-psychiatric Consultation
Initial Interview
Medical and Dental Evaluation (for Applicants )
Medical and Dental Evaluation (for Promotion and Schooling)
Medical Consultation
Dental Consultation
Application for Philhealth ID Card
Fortune Care Membership
Application for Permanent Total Disability
Medical Reimbursement
Finance Service
Loan Processing
Disbursement/Payment of Salaries/Pensions and other Remunerations to Active Personnel and Retirees
Disbursement of Funds to External Creditors
Collection and Remittance of Payment to the Bureau of Treasury Through Deposits in Land Bank of the Philippines
Issuance of Certification of Last Payment/No Money Accountability/Certificate of Non-Payment and Remittances
Community Relations Service
Grant of Permission to Conduct: Media Interview, Take Picture, Video Coverage, Documentary, Research
Page 8 of 173
Accounting Service
Response to Request on Accounting Data/Information
Response to Inquiries on Processed Claims and concern on Other Accounting Matter (Phoned-in Clients)
Response to Inquiries on Processed Claims and concern on Other Accounting Matter (Walk-in Clients)
Office of the Legal Service
Filing of Complaint/Case for Support and other Monetary Benefits
DIRECTORATE FOR PERSONNEL AND RECORDS MANAGEMENT

A. RECORDS MANAGEMENT DIVISION
I. ISSUANCE OF CERTIFICATE OF BONAFIDE MEMBER
Schedule of Availability of Service:
Monday to Friday
8:00 AM 5:00 PM without noon break
Who May Avail of the Service?
All BJMP Personnel
What Are The Requirements?
1. Valid BJMP I.D.
Duration: 10 minutes
Page 9 of 173
How to Avail of the Service:

Step
Applicant/Client
Service Provider
Present valid BJMP

ID (preferably the
picture must have
BJMP
Logo
as
background)
Verify identity of the

personnel by comparing
the name appearing in
the ID with the Database
on Personnel Profile.
Accomplish the RMD Prepare the Certificate

Form-1
after validating his/her
identity.
Wait for the certificate Give to C, RMD the
to be signed by the Certification for his/her
concerned Officer
signature
Receive
Certification
the Record and release the

Certification to the client
and ask client to sign the
logbook
Duration of
Activity
3 minutes
5 minutes
Person In Charge
Form
Mr Al Joseph Alday
Records Clerk or
JO1 Ian Arvin Manalo
Mr Al joseph Alday
Records Clerk or
1 minute
Mr Al Joseph Alday
Records Clerk or
1 minute
Mr Al joseph Alday
Records Clerk or
END OF TRANSACTION
Page 10 of 173
Fees
RMD
Form-1
II. REPORT OF CHANGES

Monday - Friday
Who May Avail of the Service:
All BJMP Personnel
What Are The Requirements:
1. Valid BJMP ID
2. Original copy of Validated Promotional Appointment
3. Supporting Documents for Promotion (TOR, NSO Birth certificate, Certificate of Eligibility, etc.)
Step
Applicant/Client
Service Provider
Present valid
BJMP ID

the name reflected in the ID
with the database on
Personnel Profile;
Duration of
Activity
Person In
Charge
2 minutes
Ms Lida May
Datan
Asst. HRMO
Page 11 of 173
Fees
Form
Submit copy of
attested
promotional
appointment with
the supporting
documents.
Check
the
documents
submitted by the client.
Photocopy the appointment

and have it authenticated
by Chief, RMD.
Make an endorsement to
be submitted to Finance
Service Unit together with
the authenticated copies of
appointments and have it
signed by the Director,
PRM.
Forward to Finance Service
Unit to effect report of
changes.
File in 201 the copy of
appointment
with
the
supporting documents.
2 minutes
Ms Lida May
Datan
Asst. HRMO
2 minutes
Ms Lida May
Datan
Asst. HRMO
2 minute
Ms Lida May
Datan
Asst. HRMO
3 minutes
Ms Lida May
Datan
Asst. HRMO
1 minute
JO1 Arvin
Manalo
Records JNCO
END OF TRANSACTION
Page 12 of 173
III. RETRIEVAL OF DOCUMENTS IN 201 FILE

Monday - Friday
All BJMP Personnel
1. Valid BJMP ID
2. Letter request
3. Personnel must be in proper uniform
Duration: 6 minutes
Page 13 of 173

Step
Applicant/Client
Service Provider
Duration of
Activity
Person In Charge
Mr Al Joseph Alday
2 minutes
Records Clerk
or
JO1 Arvin Manalo
Records Officer
Mr Al Joseph Alday
1 minute
Records Clerk
or
JO1 Arvin Manalo
Records Officer
Mr Al Joseph Alday
2 minutes
Records Clerk
or
JO1 Arvin Manalo
Records Officer
Receive the copy Release the copy of the
Mr Al Joseph Alday
of document in authenticated document.
1 minute
Records Clerk
the logbook.
or
JO1 Arvin Manalo
Records Officer
END OF TRANSACTION
Present valid
BJMP ID

the name reflected in the
ID with the records in the
personnel database
Present letter
Refer letter to Chief,
request
Records
Management
Division for approval prior
to withdrawal of requested
document
Wait for the copy Photocopy the document
of the requested requested by the client
document.
Page 14 of 173
Fees
Form
IV. RELEASING COPY OF MEMORANDUM and Others (S.O., L.O., D.O., AND G.O.)
Monday - Friday
All Concerned BJMP Personnel
1. Valid BJMP ID
2. Letter Request
Duration: 7 minutes
Page 15 of 173

Step
Applicant/Client
Service Provider
Present valid
BJMP ID

ID with the database on
Personnel Profile.
Wait for the copy

of document
requested
Prepare the document

requested.
Receive the
requested
document in the
logbook and affix
full name &
signature
Photocopy
the
requested
document
and
have
it
authenticated by Chief,
Records Management
Division.
Duration of
Activity
2 minutes
5 minutes
2 minutes
Person In Charge
Mr Al Joseph Alday
Records Clerk
or
JO1 Arlie Angeles
Records Officer
Mr Al Joseph Alday
Records Clerk
or
JO1 Arlie Angeles
Records Officer
Mr Al Joseph Alday
Records Clerk
or
JO1 Arlie Angeles
Records Officer
Mr Al Joseph Alday
1 minute
Records Clerk
or
JO1 Arlie Angeles
Records Officer
END OF TRANSACTION
Receive the copy Release

the
of the document
authenticated document
to the client.
Page 16 of 173
Fees
Form
V. ISSUANCE OF SERVICE RECORDS

Monday - Friday
All bonafide member of the BJMP
1. Valid BJMP ID
2. Updated service record signed by the C, HRRM Div from present region of assignment
Page 17 of 173

Step
Applicant/Client
Service Provider
Present valid ID

the name reflected in
the ID with the database
on Personnel Profile.
Provide the Service

Records from
present assignment
duly signed by C,
HRRM Division
Receive the copy of
signed service
record and affix
signature in the
releasing logbook.
Duration
of Activity
Person In Charge
2 minutes
Update service record

on file and have it
signed by Chief, RMD;
Ms Locelle Paragas
Records Custodian
or
Mr Al joseph Alday
Records Clerk
7 minutes
Chief, RMD
Let the client receive the

Service Record in the
releasing logbook.
1 minute
Ms Locelle Pargas
Records Officer or
Mr Al Joseph Alday
Records Clerk
END OF TRANSACTION
Page 18 of 173
Fees
Form
VI. ISSUANCE OF CERTIFICATE OF LEAVE CREDITS

Monday - Friday
All personnel assigned in BJMP-NHQ and all Personnel who were Separated from the service
1. Valid BJMP ID (only for those relieved personnel from NHQ)
2. Certificate of leave credits from previous assignment (for those newly assigned in the NHQ)/
Certificate of leave credits from Regional Office and previous employer/s (for separated personnel)
Duration: 5 minutes
Step
Applicant/Client
Service Provider
Duration
Person In
of Activity Charge
Present valid ID

personnel by comparing 1 minute
ID with the database on
Personnel Profile.
Page 19 of 173
Ms Locelle
Pargas
Records
Officer
Fees
Form
For personnel newly

assigned in the NHQ:
Provide the Certificate
of Leave Credits
(signed by C, HRRM
Division) from previous
assignment duly
2
Prepare the Certificate

and have it signed by the
Chief, RMD;
3 minutes
Ms Locelle
Pargas
Records
Officer or
Chief,
RMD
For Separated
Personnel: Provide the
Certificate of Leave
Credits from regional
office duly signed by C,
HRRM Division;
For Relieved
Personnel from NHQ:
Present ID only
Receive the copy of
signed Certificate of
Leave Credits and affix
signature in the
releasing logbook.

Certificate of Leave
Credits in the releasing
1 minute
logbook for record
purposes.
END OF TRANSACTION
Page 20 of 173
Ms Locelle
Pargas
Records
Officer
VII. ISSUANCE OF BJMP ID CARDS FOR ACTIVE AND RETIRED PERSONNEL AND FOR BJMP PERSONNEL
DEPENDENTS
Monday - Friday
All bonafide members of BJMP
1. Valid BJMP ID
2. Expired BJMP ID
Step Applicant/Client
Fill-out application
Form and attach pay
slip and expired
BJMP ID
Submit duly
accomplished form
Service Provider
Check if all requirements
were submitted pursuant
to Memorandum dated 22
January 2009;
Check application forms if
properly filled-out;
Duration of
Activity
1 minute
1 minute
Page 21 of 173
Person In Charge
JO3 Ebjane
Bungcayao
BJMP ID-in-Charge
JO3 Ebjane
Bungcayao
BJMP ID-in-Charge
Fees
Form
DPRM ID
Form
Wait for the

requested ID
IT JNCO encodes the data 7 minutes

in the application form of
the client and prints the ID
JO3 Ebjane
Bungcayao
BJMP ID-in-Charge
Receive the ID and

affix signature in the
releasing logbook.

ID in the releasing
logbook.
JO3 Ebjane
Bungcayao
BJMP ID-in-Charge
1 minute
END OF TRANSACTION
VIII. ISSUANCE OF NOTICE OF SALARY ADJUSTMENT (NOSA) FOR NON-UNIFORMED PERSONNEL (NUP)
Monday - Friday
All Non-uniformed Personnel of the BJMP
1. Original Appointment (with the BJMP)
2. Updated Service Record
Duration: 5 minutes
Page 22 of 173

Submit the requirements Check if all requirements are

complete;
Wait for the NOSA
3
4
Service Provider
Receives the NOSA and

affix signature in the
releasing logbook.
Encode the entries in the

appropriate form from DBM;
Duration
of
Activity
1 minute
1 minute
Have the document verified by 1 minute

Chief Records Management
Division (RMD)
Have it signed by the Director 1 minute
for PRM
NOSA in the releasing logbook 1 minute
for record purposes.
END OF TRANSACTION
Page 23 of 173
Person In
Charge
Ms Locelle
Pargas
Records
Officer
Ms Locelle
Pargas
Records
Officer
C, RMD
Director for
PRM
Ms Locelle
Pargas
Records
Officer
Fees
Form
DBM
Form-D2
B. RESOURCE MANAGEMENT DIVISION

I. PROCESSING OF JAIL OFFICER I (JO1) APPLICANT
Monday - Friday
Any Qualified Applicant with the following qualifications:
1. Must be a Filipino citizen
2. Must be of good moral character
3. Must possess 2nd level eligibility or Board passer
4. Must not be less than 21 years old and not more than 30 years old
5. Must possess a baccalaureate degree
6. Must not have been dishonorably discharged or dismissed for cause from previous employment
7. Must not have been convicted of any offense or crime involving moral turpitude
8. Must be at least 54 in height for male & 52 for female
1. Accomplished Personal Data Sheet (Revised 2005)
2. Transcript of Records
3. Copy of Diploma/Special Order
4. NSO Birth Certificate
5. Marriage Certificate, if applicant is married
6. NBI Clearance
7. Certificate of Eligibility or Board Rating
8. Barangay, MTC, RTC and Police Clearances
9. 2 pcs. 2x 2 latest ID Picture
Page 24 of 173
Duration: 2-3 weeks for group of 15 applicants

Step
4
5
6
7
Applicant/Client
For walk-in applicants:
Present valid documents
preferably original copies
of credentials for
evaluation.
Recommended or indorsed
to Health Service for NP
Exam;
Recommended or indorsed
to Health Service for
Physical,
Medical and
dental Examination;
Wait for the result of the
examinations
Service Provider
Review and evaluation
documents presented.
of
the
Conduct initial interview

Measurement of height
Endorsement to Health Service for
Neuro-Psychiatric Evaluation;
Duration of
Activity
Person In
Charge
10 minutes
JO3 Melody
Maglonzo
5 minutes
Endorse the client to Health Service

for Physical/Medical and dental 5 minutes
examination if passed the NP
evaluation;
Verify the authenticity of the
3-5 days
credentials (TOR & eligibility) of the
client
Subject
client
for Check the personal circumstance of
background investigation the client through conduct of BI.
3 -5 days
(BI)
Subject the client to agility test
Undergo panel interview Prepare the documents and list of
applicants for panel interview of the 15 minutes
Page 25 of 173
Fees
Form
Wait for the schedule of

Oath of Office
Selection Board and rank them

based on the following criteria:
Clarity
in
presenting
ideas/Spontaneity (30%)
Critical thinking & maturity of
judgment (30%)
Grooming,
general
appearance & bearing (20%)
Potential (20%)
Total (100%)
Preparation of Resolution and
Worksheet and have it signed by
the members of the Selection
Board;
per
applicant
2-3 days
Preparation of appointments to be
signed by the Chief, BJMP;
Issuance of General Orders and set
the date of the oath taking.
Oath of Office
9
10
Prepare the documents of the 30 minutes

newly
appointed
JO1
for if done by
endorsement to the Jail National
group
Training Institute for PSJBRC.
Forward to Records Mgmt Division 5 minutes
the documents for file.
END OF TRANSACTION
Page 26 of 173
CSC
Form
No.
212
II. ISSUANCE OF ORDER FOR REASSIGNMENT/TRANSFER OF PERSONNEL

Monday to Friday
All BJMP Personnel
1. Letter request
2. Endorsement from the Regional Director
3. Certificate of Non-Money & Property Accountability
4. Two semesters of PES
Duration: 1-2 weeks
How To Avail of the Service:
Step
1
Applicant/Client
Service Provider
RO will forward Evaluate

if
all
the
documents documents required are
required
for complete.
transfer/reassign
ment
Seek the approval of
the gaining unit if they
Duration of
Activity
Person In
Charge
3 minutes
RMD Personnel
1-2 days
RMD Personnel
Page 27 of 173
Fees
Form
are
willing
to
accommodate
the
personnel.
Issuance of appropriate
orders provided both
RDs
interposed
no
objection.
1 minute
(RMD
Personnel)
Said order will be routed

to the Command Group
1-2 days
RMD Personnel
and the Chief BJMP for
approval.
Once approved, the
order will be forwarded
1 minute
Resource Mgmt
to the Director for PRM
Div Personnel
for signature.
Receive the order Mail
the
from DPRM of Transfer/Reassignment
1-2 days
Resource Mgmt
respective RO.
Order furnished gaining
Div Personnel
and losing RO.
File the order in Special
Orders Folders and
2 minutes
NUP Alday
reflect in Directory the
JO1 Angeles
name of the transferred
personnel
END OF TRANSACTION
Page 28 of 173
Acknowledgment Receipt
SO Directory
III. ISSUANCE OF REPLACEMENT CLOTHING ALLOWANCE ORDERS

Monday to Friday
All BJMP Uniformed Personnel who served 3 cumulative services
1. Letter request
2. Appointment
Duration: 5 minutes
Step
1
Applicant/Client
Service Provider
Present the
Evaluate if all documents
documents required required are complete.
for issuance of
RCA order
Issue the appropriate
order
Said
order
will
Duration of
Activity
Person In Charge
1 minute
NUP Subido
1 minute
NUP Subido
be
Page 29 of 173
Fees
Form
forwarded to the Director

for DPRM for signature.
4
Received copy of
the Order and sign
in the receiving
logbook.
2 minutes
NUP Subido
Order be given to the 1 minute if

requesting personnel and received by Resource Mgmt Div
made him/her signed in
the
Personnel
the receiving logbook. Or requesting
Mail
the
Order
to
party or 1
concerned RO.
day if mailed
File the original copy of
the Special Order and
2 minutes
NUP Alday/
reflect in the directory the
JO1 Angeles
name of the concerned
personnel.
END OF TRANSACTION
Page 30 of 173
SO
Directory
IV. ISSUANCE OF STUDY LEAVE ORDERS

Monday to Friday
All BJMP Personnel who served at least 2 years of service
1. Endorsement from the Region
2. Letter request
3. Photocopy of the review class/contract
4. Photocopy of receipt from the Review Center
5. Certificate of Non-Pending Case
6. Accomplished Leave Form
7. Certificate of Non-Money and Property Accountability
8. Two (2) Semesters of Performance Evaluation
9. Service Obligation Contract (SOC)
Duration: One (1) Week
Page 31 of 173

Step
1
4
5
6
Applicant/Client
Service Provider
Present the
Evaluate/Verify if all required documents
documents that are complete and proper.
support the
request for travel
abroad.
Duly accomplished leave form will be
forwarded to the Director for DPRM for
signature together with the supporting
documents.
After which, same will be routed to the
Command Group and finally to the Office
of the Chief, BJMP for approval and
signature of the leave form and SOC.
Duration of
Activity
1 minute
2 minutes
JO1 Mintar/
JO1 Dionisio
2 day
JO1 Mintar/
JO1 Dionisio
OCBJMP will route it back to the DHRRM

2 days
for issuance of order.
Issue an order
1 minute
Receives copy of Order be given to the requesting 1 minute if
the Order and personnel and made him/her signed in the received by
sign
in
the receiving logbook. Or Mail the Order to
the
receiving
concerned RO.
requesting
logbook.
party or 1
day if
mailed
Page 32 of 173
Person In
Charge
JO1 Mintar/
JO1 Dionisio
JO1 Mintar/
JO1 Dionisio
Resource Mgmt
Div Personnel
Fees
Form
Enter in the leave card of subject

personnel the study leave and file the 3 minutes
same.
EN D O F T R A N S A C T I O N
V. ISSUANCE OF TRAVEL AUTHORITY ORDERS

Monday - Friday
All BJMP Personnel who served at least 2 years of service
1. Endorsement from the Region
2. Letter request
3. Letter of Invitation, if there is any
4. Certificate of Non-Pending Case
5. Accomplished Leave Form
Page 33 of 173
Ms Locelle
Paragas
RMD personnel

Step
4
5
Applicant/Client
Service Provider
Duration
of
Activity
Present the
documents that
are complete and proper.
5 minutes
support the request for
travel abroad.
Prepare the Memorandum for CBJMPs
signature indorsing for approval the
requested Travel Authority. Draft also 2 minutes
the Authorization for signature of USPO.
2 day
Command Group and finally to the Office
of the Chief, BJMP for approval and
signature of the endorsement for DILG.
OCBJMP will route the signed DILG 2 days
Memorandum and the supporting
documents back to the DPRM to be
indorsed to DILG for approval.
Issue an order
1 minute
Received copy of the Order be given to the requesting 1 minute
Order and sign in the personnel and made him/her signed in
if
receiving logbook.
the receiving logbook. Or Mail the Order received
to concerned RO and document the in NHQ
same.
or 2 days
Page 34 of 173
Person In
Charge
JO1 Mintar/
JO1
Dionisio
Fees
Form
Leave
Form
Resource
Mgmt
Personnel
(Message
Center)
OCBJMP
Personnel
Resource
Mgmt Div
Personnel
(Message
Center)
Acknow
ledgement
Receipt
if mailed
Enter in the leave card if travel is 3 minutes

personal; in case of OB enter the same
for documentation.
END OF TRANSACTION
VI. ISSUANCE OF RESIGNATION ORDERS

Monday - Friday
All BJMP Personnel
1. Indorsement from the Regional Director
2. Letter request
3. Certificate of Leave Credits
Page 35 of 173

Step
4
5
Applicant/Client
Service Provider
Submit the
documents that
support the
request for
resignation to RO
Wait
for
the
approval
of
request.

are complete and proper.
Documents shall be forwarded to the

Finance Division for issuance of
Certificate of No-Money Accountability;

Supply Accountable Officer (SAO) for
issuance of Certificate of No-Property
Accountability;
Documents will be routed back to the
DPRM for issuance of Resignation
Orders;
Issuance of an order
Received copy of Order be given to the requesting
the Order and personnel and made him/her signed in the
sign
in
the receiving logbook. Or Mail the Order to
receiving
concerned RO and document the same.
logbook.
Page 36 of 173
Duration of
Activity
Person In
Charge
3 minutes
1 day
2-3 days
2 days
1 minute
1 minute if
client
received in
NHQ or 2
days if
mailed
Resource
Mgmt Div
Personnel
(Message
Center)
SAO
personnel
Resource
Mgmt Div
Personnel
Fees
Form
File the Special Orders and reflect in the

directory the name of the concerned
personnel
END OF TRANSACTION
VII. ISSUANCE OF LONGEVITY PAY ORDER

Monday - Friday
All Eligible BJMP personnel who have rendered five (5) years cumulative service
1. First and latest appointments
2. Updated Service Records
3. Previous Long Pay Order for those applying for 2nd 5th L/P
Duration: Individual Issuance: 10 minutes
Group Issuance: 3 days (all qualified for a quarter)
Page 37 of 173
SO
Directory

Step
Applicant/Client
Service Provider
Submit all required

documents to their
respective RO
RO
will
ascertain
the
authenticity of the documents
presented.
Using the updated Alpha List,

check the appointment date,
present rank, as well as the
region assignment of the
client it its the same with the
entries in the service records;
Issue and print the order and
submit it together with the
supporting documents to the
Deputy Director for her to
countersign and then for
signature of the Director for
DPRM;
Receive the copy of the Provide the client a photocopy
order.
of his/her Longevity Pay order
and have her signed in the
releasing logbook.
Page 38 of 173
Duration of
Activity
Person In Charge
1 minute
Ms Subido
1 minute
Ms Subido
7minutes
Ms Subido
1 minute
Fees Form
5
6
Forward to Records Mgmt

Division the original copy of
the order for filing.
1 minute
Resource Mgmt
Division Staff
File the document
1 minute
RMD staff
END OF TRANSACTION
VIII. DISPATCH OF COMMUNICATIONS, LETTERS, MESSAGES, ETC.
Monday - Friday
All BJMP personnel nationwide, NGOs, NGAs and individuals seeking employment
1. Valid BJMP ID
2. Must be in proper uniform of the day
Page 39 of 173

Step
Applicant/Client
Service Provider
20 minutes
SJO1
Recamara
Advanced to next phase of

recruitment process if credentials
are found authentic and valid;
20 minutes
Recommended
or Prepare endorsement for NP Exam
indorsed
to
Health of the client to Health Service;
Service for NP Exam;
5 minutes
ascertain
the
the documents
Person In
Charge
Present valid documents

preferably original copies
of credentials for
evaluation.
Respond to the initial
interview
by
the
evaluator.
Evaluate
and
authenticity of
presented.
Duration of
Activity
Have it signed by the Director for

1 minute
DHRRM
END OF TRANSACTION
Page 40 of 173
Fees Form
C. MORALE AND WELFARE DIVISION

I. PROCESSING OF RETIREMENT AND SEPARATION BENEFITS/TERMINAL LEAVE BENEFITS
Monday - Friday
All Separated BJMP Personnel
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
l.
A. Retirement Gratuity Benefits:

Claims Application Form
Command Clearance (from last Region assigned)
Retirement Order/Separation Order (Death Certificate for Deceased)
Service Record ( Present and Previous govt employment)
Original Appointment in the Government Service (All appointment, Promotions SO, GO, Absorption Order
INP to PNP, PNP to BJMP, include Suspension Order and Return to Work Order if any)
Latest Attested Appointment
Latest Longevity Pay Order
Latest Pay Slip and Certificate of Last Payment (from last Region assigned)
Certificate of No-Money Accountability (from last Region assigned)
Certificate of No-Property Accountability ( RSAO Clearance from all Regions assigned)
Certificate of No-Pending Case (from last Region assigned)
Ombudsman Clearance (except for TLB)
Page 41 of 173
m. Latest Sworn Statement of Assets and Liabilities

n. Photocopy of Land Bank Account No. (Personal Account)
o. Family Documents (NSO Copy)
p. Certificate of Earned Leave Credits ( previous govt employment and all regional assignment in the BJMP
service)
q. Duly accomplished and approved Leave form ( CSC form 6)
(Note: Indicate Claimant Contact number)
B. For Terminal Leave Benefit (TLB)
a. Claims Application Form
b. Command Clearance (from last Region assigned)
c. Retirement Order/Separation Order
d. Service Record ( Present and Previous govt employment)
e. Original Appointment in the Government Service(All appointment, Promotions SO, GO, Absorption Order INP
to PNP, PNP to BJMP, include Suspension Order and Return to Work Order if any)
f. Latest Attested Appointment
g. Latest Longevity Pay Order
h. Latest Pay Slip and Certificate of Last Payment (from last Region assigned)
i. Certificate of No-Money Accountability (from last Region assigned)
j. Certificate of No-Property Accountability (from all Regions assigned)
k. Certificate of No-Pending Case (from last Region assigned)
l. Latest Sworn Statement of Assets and Liabilities
m. Land Bank Account No. (Personal Account)
n. Family Documents (NSO Copy)
Page 42 of 173
o. Certification of earned leave credits (from all Regions assigned)

p. Duly approved application for terminal leave (CSC Form 6)
(Note: Indicate Claimant Contact number)

Step
1
5
6
Applicant/Client
Service Provider
Duration of Activity
Filing of
Perusal and verification
Retirement or
of
submitted
10 minutes
Separation Claim documents.
Adjudication
as
to
claimants entitlement
to additional benefits
pursuant to PD 1184.
Preparation of budget
request for DBM;
Have it signed by the
Director for DPRM,
Director
for
Comptrollership
and
the Chief, BJMP;
Submit the request for
funding to DBM and
wait for the release of
funds;
Upon release of SARO
Person In Charge
Retirement JNCO
1 day as scheduled
30 minutes- two
hours
Directorate for
Comptrollership
3 hours/ 1 day
Route
1 month
BJMP Liaison
Dir for Comptrollership
Page 43 of 173
Fees Form
8
9
10
11
12
13
and NCA, prepare CS

and OBR
Processing
of
certification
of
availability of cash and
Reconciliation
of
Claimants receivable
vis--vis his/her loan
balances with lending
entities.
Preparation of Voucher
Preparation of CFC or
ADA
and MWD personnel

5 minutes
Accounting Office
2 minutes
MWD personnel
5 minutes
Finance Division personnel
Approval of vouchers
and counter signature
5 minutes
of check
Vouchers and checks
be rerouted to Finance
5 minutes
Division for appropriate
action.
Transmittal
of
3 minutes
photocopies of signed
checks and vouchers
to MWD of DPRM for
documentation
and
future reference.
MWD will index the 2 minutes per retiree
Page 44 of 173
DCA
Finance Division
Finance Division
MWD personnel
14
15
documents
received
from
the
Finance
Division and submit the
same to Records Mgmt
Division for filing.
Check the boxes for
2 minutes
the
appropriate
documents appended
in the retirement claims
of retired or separated
personnel
received
from MWD.
File the documents
2 minutes
END OF TRANSACTION
II. APPLICATION FOR SCHOLARSHIP PROGRAM

Monday - Friday
All qualified children of BJMP Deceased Personnel
& Retired under Complete Disability Discharge (CDD)
Page 45 of 173
RMD Personnel
RMD staff

1. MWD Form-1
2. Birth Certificate of the child/ren
3. Death Certificate of the deceased personnel
Or CDD order for the retired personnel
4. Two (2) pieces 2x2 pictures
5. Certification from the school currently enrolled
6. Official Receipts for private school enrollees (if payment has been made)
7. School Identification Card
8. Report of Grades or Transcript of Records, as the case maybe
9. In line of Duty Resolution (Adjudication Board Resolution)
Duration: 2-3 weeks
Step
Applicant/Client
Service Provider
Fill-out the
Check/Verify if all the
Scholarship Form essential information are
complete and correct;
Submit two (2)
folders with
tabbings all the
requirements for
Resolution;
Evaluate the documents

submitted if complete and
in order
Duration of
Activity
Person In Charge Fees
2 minutes
Scholarship JNCO
3 minutes
Scholarship JNCO
Page 46 of 173
Form
MWD Form-1
Receives notice
from the Program
Director the
approval of the
scholarship.
Submit
documents
for
reimbursement of
school expenses.
Receive
check
the
Prepare and route the

Resolution recommending
2 days
Scholarship JNCO
to the Chief, BJMP
approval of the same.
Upon approval of the
Resolution, prepare notice
2 weeks
Scholarship JNCO
for the signature of the
Program
Director
informing the parent of the
client the approval of the
scholarship thru mail;
Check the completeness
of
the
documents
3 days
Scholarship JNCO
submitted. If found in
order, vouchers will be
prepared and forwarded
to Accounting Division for
funding.
Mail the check to the
2 days
Finance Division
client
personnel
END OF TRANSACTION
Page 47 of 173
III. RELEASING OF VALIDATED APPOINTMENTS

Monday - Friday
All NHQ NORs and Officers of the Bureau
1. Valid BJMP ID
2. Personnel must be in proper uniform
3. Authorization Letter ( if received by a representative)
Duration: 8 minutes
How to Avail of the Service?
Step
Applicant/Client
Service Provider
Present valid
BJMP ID
Verify identity of the personnel by

comparing the name reflected in the ID
with the database on Personnel Profile;
2
3
Wait for the

photocopied
appointment.
Receive the
validated
Duration of
Activity
Person In
Charge
2 minutes
HRMO
Photocopy the appointment for 201 file
3 minutes
HRMO
Request the client to write his full name in
2 minutes
HRMO
Page 48 of 173
Fees
Form
appointment in the logbook and affix signature.

the logbook and
affix signature.
Receive
the Release the validated appointment and
1 minute
appointment.
file the photocopy in 201.
END OF TRANSACTION
HRMO
DIRECTORATE FOR HUMAN RESOURCE AND DEVELOPMENT

CAREER COURSE AND TRAINING SECTION
Monday - Friday
8:00 AM 5:00 PM
Any BJMP uniformed personnel who are due for Mandatory Training.
JO1 Recruits
1. Endorsement from the Regional Director
2. Updated PDS
3. Latest Attested Appointment
4. Prerequisite Training Certificate
5. 1 x 1 colored ID picture
6. Medical Certificate
Page 49 of 173
7. Certificate of No-Pending case

Duration: Individual Issuance: 10 minutes
Group Issuance : 2 days
Step
Applicant/Client
Service Provider
All uniformed
Review
and
evaluate
personnel due for endorsement from ROs.
mandatory
training
the
Duration of
Activity
1 minute
Verification of the appointment

date, present rank, as well as the
region assignment.
1 minute
Issuance of the Special Orders;
7minutes
Route the SO to the Command

Group for information and
approval prior signature of the
Director for DHRRM;
Route back
signature;
to
DHRRM
for
Page 50 of 173
Person In
Charge
Fees
Form
4
5
Furnish ROs copy of the order for

the information of the Regional
Director and the personnel
concerned due for schooling.
Receive the copy Provide the client a photocopy of
1 minute
of the order from his/her Special Order and have
RO
him/her signed in the releasing
logbook.
Report to NHQ Receive the Medical Certificate
and submit the and append them in the file folder
1 minute
Medical
Certificate
Report to JNTI on Advise the personnel to report to
the scheduled
JNTI if all documents submitted
date of training are in order.
END OF TRANSACTION
Page 51 of 173
CONTENTS
(201 file)
Particulars
TAB
APPOINTMENT/S (original, promotional and latest )

PERSONAL DATA SHEET
SERVICE RECORDS (to include SR from former
employers)
ELIGIBILITY/IES
TRANSCRIPT OF RECORDS
DIPLOMA/SPECIAL ORDERS
NSO BIRTH CERTIFICATE
TRAINING CERTIFICATES
AWARDS AND COMMENDATIONS
PERFORMANCE EVALUATION
ASSETS, LIABILITIES AND NETWORTH
NSO BIRTH CERTIFICATE
NSO MARRIAGE CONTRACT
CHILDREN BIRTH CERTIFICATES
TRANSFER/REASSIGNMENT ORDERS
* Checked documents are appended in the folder.
Page 52 of 173
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
II. U.N. Peacekeeping Operations

Schedule of the availability of office:
Monday-Friday
8:00 A.M. 5:00 P.M.
Who may avail of the service:
Jail Commissioned Officers (JCOs) with the Rank of Senior Inspector or higher and Jail Non-Commissioned
Officers (JNCOs) with the rank of Jail Officer 3 or higher
Step
1
Client
Submit requirements
and letter of
application based on
posted U.N. job
vacancy/ies.
Service Provider
1.
Disseminate U.N. Note
Verbale on Job Vacancies for
Corrections Officers
2. Receive and screen
candidates based on qualification
and requirements submitted
3. Furnish the Chairperson,
BJMP Selections Committee for
U.N. Peacekeeping Mission of
the list of qualified examinees.
4. Coordinate with the PNPUNPOC re facilitation of PreDeployment Examination and
Page 53 of 173
Duration of
Activity
1 day
10 minutes
2 days
7 days to get
approval from PNP
1 hour
Person/s
Responsible
Chief, Admin Div
identification of the venue for

such.
2.
3.
Take examinations
on English Language
Competencies,
Driving and Firearm
Handling and
Disassembly
5. Notify the qualified applicants

to take the Pre-Deployment Test.
1. Procure needed materials
and prepare venue to be used for
the tests.
2.
Announce/Inform successful
participants of the result.
Submit soft copy of

1. Review and edit submitted
documents.
completed
Employment and
Academic Certificate, 2. Nominate to the United Nations
and Other International
Employment Record
Organizations (UNIO), the list of
(Supplemental
candidates for interview to the
Sheet) and Personal
U.N. Mission, copy furnished the
History (P11)
Third Secretary as well as the
Attach to the Philippine
Permanent Mission and PNPUNPOC.
Be available for
Provide UNDPKO the respective
contact numbers and email
interview to be
address of the applicants
scheduled by the
Page 54 of 173
8 hours
1 hour
JO1 Arnold F Santos

JO1 Patrick B Ramos
JO1 Godfrey C
Boado
JO1 Jenny B Ramirez
Chief, Admin Div
5-7 days
Chief, Admin Div
( 6 months or
more, depending
on the UN DPKO)
UN DPKO personnel
Corrections Officer
from UNDPKO, New
York
5.
Undergo medical
(U.N. MS-2 form),
dental and neuropsychiatric
evaluation
Coordinate with the proper

authorities re conduct of the
medical, dental and neuropsychiatric assessment of
applicants who passed the
interview.
7 days waiting time

prior to issuance of
result
6.
Submit clearances
from the Legal
Service, SAO and
Logistics, photocopy
of letter and
Deployment Tracking
from the Criminal
Law and Judicial
Advisory Service
(CLJAS) re selection
of nominees.
Submit true xerox
copy of the following:
a. date of birth
b. completed
medical
Facilitate processing of Travel

Authority to be signed by the
SILG.
2 weeks -1 month JO1 Arnold F Santos/

waiting time from JO1 Patrick B Ramos
date of submission
1. Forward the applicants travel

dossiers to the UNIO, the
Philippine Permanent Mission
and the U.N.
Page 55 of 173
Director for HRD
1-2 days
Chief, Admin Div
1 day
JO1 Patrick B Ramos
examination
papers
c. face page of
the passport
d. drivers license
e. date of commencement of
employment
with the BJMP
2. Follow up Travel and

Financial Authorization from
the UNDP
3. Facilitate travel tax exemption
with the DOT
4. Facilitate speedy issuance of
renewal of diplomatic
passport, if needed.
5. Assist nominees to the DHL
for the weighing and
repacking of 100 kgs of
baggage
6. Orient participants re: political
and economic situation in the
mission country where they
will be seconded.
1 2 days
2 days
2 hours
1-2 hours
1 hour
JO1 Jenny B Ramirez

JO1 Arnold F
Santos/JO1 Ramos
JO1 Ramos/JO1
Ramirez
SJO2 Anthony E
Parrocha
Chief, Admin Div
7. Convey to the UNIO,

Philippine Permanent Mission
and PNP-UNPOC the travel
details of the participants.
8
Take online courses

on Basic Security
1. Provide the website for such

online courses
Page 56 of 173
10- 15 minutes
Chief, Admin Div
and Advance
Security
Departure
2. Advise participants re: printing of

the certificates of completion of
online courses to be shown in the
Mission Country
1. Facilitate signing of Affidavit of
Undertaking by the peaceKeepers.
2. Facilitate send-off program and
arrangement of send-off
entourage.
3. Monitoring SITREPS of
participants in the mission areas.
Page 57 of 173
5-10 minutes
1 day
JO1 Jenny B Ramirez
Chief, Admin Div
Quarterly upon
JO1 Patrick B Ramos
arrival to the
mission country/ies
III. Foreign Scholarship and/or Specialized Trainings

Monday-Friday
8:00 A.M. 5:00 P.M.
Who may avail of the service:
Jail Commissioned Officers (JCOs) and/or Jail Non-Commissioned Officers (JNCOs) with the rank of Jail Officer 3
with at least 2 years in the BJMP uniformed service
Step
1
Client
Submit requirements
Service Provider
a. Inform personnel BJMP-wide re:
other countrys scholarship and/or
training offer.
b. Receive and screen candidates
based
on
qualification
and
requirements submitted.
c. Prepare an endorsement letter for
the signature of the Chief, BJMP
and forward the same to the
concerned agency.
Undergo series of
examination and
interview
Notify the endorsed candidate re:

date and place of examination
and interview
Page 58 of 173
Duration of
Activity
1 day
Person/s
Responsible
Chief, Admin Div
1 day
Chief, Admin
Div/Director for HRD
Chief, Admin Div
2 days
10 minutes
JO1 Patrick B
Ramos
Submit requirements
such as property and
money nonaccountability, nonpending case, medical
certificates and
passport
a. Submit AfterActivity Report

and Certificate of
Completion,
thesis or study
materials re:
schooling/training
b. Conduct echo
seminar
a. Evaluate completion of
submitted requirements.
the
b. Coordinate with the DPRM re

preparation and processing of
Travel Authority of the successful
candidate (for foreign scholarship)
and issuance of order to undergo
training in the case of those who
qualified for Specialized Training
to be conducted by the BJMP or
other agencies.
10 minutes
5 minutes
a. Review and assess submitted

materials for possible
Integration to the current POIs.
1 hour
b. Identify and request for the

issuance of order of participants to
attend the echo seminar.
30 minutes
c. Facilitate echo seminar regarding

the said training
1 -2 days
Page 59 of 173
Chief, Admin Div

Director for HRD
SJO3 Anthony E
Parrocha
JO1 Jenny B
Ramirez
All DHRD Staff
DIRECTORATE FOR INMATES WELFARE AND DEVELOPMENT

Data Provision/ Inquiries on jail industries /products marketed at various outlets such as SM kultura,
others/Teaching various productive skills such as massage therapy etc. to inmates/Attending to various requests
of service providers affecting inmates welfare to all jails nationwide
Schedule of Availability of Service
Monday Friday (except holidays)
8:00 am 5:00 pm
Inmates thru their authorized representatives and Paralegal Officers/Service Providers
Duration: Depends on the data/service needed
No fee, charge or payment for the service/s.
Page 60 of 173
How to Avail of Service:

Step
1
2
3
5
6
7
Applicant/Client
Proceed to the Duty Sentinel to
register in the visitors logbook.
Give BJMP/Service Provider ID
and secure a visitors pass.
Show the Letter of Request
from
Service
Provider/
Paralegal Officer
Service Provider
Verify and secure the

clients id.
Verify/Examine and study
the letter/request
Duration of the
Activity
(Under Normal
Circumstances)
Person-inCharge
1 minute
Duty Sentinel
Duty Sentinel
3-5 minutes
Check availability of data 5-15 minutes (or

requested or assistance
depending on
needed.
data needed)
Receive
data
requested/ Provide data/assistance if
assistance needed
available. If not, refer to
appropriate
office
of
inform the client that data
is unavailable.
Sign in the received copy if
data/assistance was provided
1 minute
Return to Duty Sentinel to log
out in the Visitors logbook.
Return the Clients ID as
Surrender Visitors ID
1 minute
soon as he/she has log-out.
END OF TRANSACTION
Page 61 of 173
DIWD Staff
DIWD Staff
DIWD Staff
DIWD Staff
DIWD Staff
Duty Sentinel
Fees Form
DIRECTORATE FOR PROGRAM AND DEVELOPMENT

Data Provision/Assistance to Students/Researchers in their Studies on Matters related to Jail Management
Monday Friday (except holidays)
8:00 am 5:00 pm
Who May Avail of the Service: Students/Researchers
What are the Requirements: Letter of Intent signed by their Adviser or Head of Office
School / Company ID
Duration: Depends on the data needed
How to Avail of Service:
Step
Applicant/Client
Service Provider
Proceed to the Duty

Sentinel to register
in
the
visitors
logbook.
Give
Verify and
school/company ID clients ID.
secure
Duration of the Activity

(Under Normal
Circumstances)
Person-inCharge
1 minute
Duty Sentinel
the
Page 62 of 173
Fees
Form
and
secure
visitors pass.
a
Advise the client the location
of DPD office.
Proceed to the DPD

Office.
Show letter of intent Verify/ Examine and Study
/
request
for the letter/request.
data/assistance.
Check availability of data
requested or assistance
needed.
Receive
data Provide data if available. If
requested
/ not, refer to appropriate
assistance needed. office or inform the client the
datas unavailability.
3-5 minutes
DPD Personnel
5-15 minutes
(or depending on data
needed)
DPD Personnel
Sign in the logbook

of
DPD
if
1 minute
data/assistance was
provided.
Return
to
Duty
Sentinel to log-out in
1 minute
the Visitors logbook
Surrender Visitors Return the Clients ID as
ID
soon as he/she has log-out.
END OF TRANSACTION
Page 63 of 173
DPD Personnel
DPD Personnel
Duty Sentinel
DIRECTORATE FOR INVESTIGATION AND PROSECUTION

FILING OF COMPLAINT/CASE
Monday-Friday
8:00 A.M. 5:00 P.M. without noon break
Any person may file an administrative complaint against any personnel of the Bureau.
What are the Requirements?
1. Full name and address of the complainant.
2. Full name and address of the person complained of as well as his position and office of employment.
3. A narration of the relevant and material facts which shows the acts of omissions allegedly committed by the
personnel.
4. Certified true copies of documentary evidence and affidavits of his witnesses, if any.
5. The complaint must be in writing and under oath.
Time Duration: 3 to 5 days
Page 64 of 173

Step
1
2
Client
File the complaint.
Inform the
investigator of
his/her complaint.
Enumerate and
make statements
on the complaint.
Service Provider
Receive the complaint
and/or other documents.
Interview the complainant
and gather the information
for investigation.
Receive/document the
relevant statements
needed for investigation
which is properly
notarized and under oath.
Issue the receiving copy
to the client.
(Under Normal
Circumstances)
3 minutes
Designated Investigator
10 minutes
20 minutes
Receive the
1 minute
receiving copy of
the document/s
complaint.
Wait for a
Contact the complainant
3-5 days
call/notification from on the progress of his
the investigator.
complaint which may be
referred to Regional
Disciplining Authority
having jurisdiction on the
person complained of, or
grievance committee as
the case maybe.
END OF TRANSACTION
Page 65 of 173
Person In Charge
PROSECUTION OF CASES
Monday-Friday
8:00 A.M.-5:00 P.M. without noon break
1. Any party-in-interest may follow-up the status of the Formal Charge that was filed by the prosecution division of
the DIP or the Prosecution Section of the RIPD against any personnel of the Bureau before the appropriate
Hearing Office.
2. Witnesses to the Formal Charge who may want to discuss relevant matters with the assigned prosecutor that will
handle the case to which he/she will act as witness.
3. Any person who may wish to act as witness to a particular charge that will be prosecuted before an appropriate
Hearing Office.
1. Personal knowledge of the circumstances of the controversy.
2. Relevant and material evidences which is necessary for the successful prosecution of the case.
Time Duration: One hour
Page 66 of 173
How to avail of the Service:

Step
Client
Service Provider
Inform the
prosecutor of his/her
inquiry/personal
knowledge towards a
given controversy.
Enumerate and
make statements on
the controversy.
Receive a copy of
the
document/s/affidavits
that was submitted.
Interview the party in

interest/witness and
gather the information
relative to his query or
personal knowledge.
Receive/document the
relevant statements or
evidences needed for
assessment if material to
the controversy.
(Under Normal Circumstances)
Person In Charge
20 minutes
Designated
Prosecutor
20 minutes
Designated
Prosecutor
1 minute
Designated
Prosecutor
Issue the receiving copy

to the client.
END OF TRANSACTION
Page 67 of 173
DIRECTORATE FOR INTELLIGENCE

GATHERING OF INFORMATION
Any day of the week
Anytime of the day
Time Duration: 17 minutes
Who may avail of the service?
Any person who has relevant information/s on the alleged irregularities under the BJMP area of responsibility.
Step
1
2
Client
Give the nature of
information.
Narrate the information of the
concerned personnel as to
what happened/when and
where.
Receive the receiving copy of
the information given (if any).
Service Provider
Receive the
information.
Take note of the
relevant
information for
confirmation.
Give the received
copy of the
document as the
case maybe.
Person In Charge
1 minute
Intelligence officer
10-15 minutes
1 minute
END OF TRANSACTION
Page 68 of 173
DIRECTORATE FOR LOGISTICS

Researches on Jail Design & Standards
As per request by Researcher
Who May Avail of the Service: Students/ Researchers
What are the Requirements:
Letter Request, Valid ID
Duration: As Required
How to Avail of Service: Direct Transaction
Step
Applicant/Client
Service Provider
Submit Valid ID and

Letter Request
Admin Section
Secure
Data
Information
Admin Section
of

(Under Normal
Circumstances)
Person-in-Charge
10 Minutes
Admin Clerk
10 30 Minutes (simple)
1 2 hours (complex)
END OF TRANSACTION
Page 69 of 173
Engineering Staff/
Chief Engineering
Fees Form
Request for Progress Billing for Construction Projects

As requested
Contractors

Endorsement letter from RDs, Letter request of the contractor, Contract agreement,
Notice Of Award, Notice To Commence Upon Submission, Statement of Work Accomplishment, Disbursement voucher,
Project Inspection Report, , project pictorials.
Duration: 3 Hours, 7 Minutes
How to Avail of Service: Thru email / Direct Transaction
Step
1
2
3
Applicant/Client
Submit Request
Service
Provider
Chief
Engineering
Evaluation
of Chief
submitted request for Engineering
billing
Submit to Directorate Chief
for Comptrollership for Engineering
funding

5 Minutes
Person-in-Charge
Chief Engineering
1-2 hours (simple)

3 hours (complex)
Chief Engineering
2 minutes
Engineering clerk
END OF TRANSACTION
Page 70 of 173
Fees Form
Request for Final Billing for Construction Projects

Schedule of Availability of Service: Upon request
Who May Avail of the Service: Contractors
What are the Requirements: What are the Requirements: Letter request of the contractor, endorsement letter from
RDs, Contract Agreement, Notice of Award, Notice to Commence, Project Inspection Report, Statement of Work
Accomplishment, Cert of Completion & Acceptance Disbursement voucher (for final billing and photocopy of previous
billings) affidavit of contractor for no obligation as to labor and materials used in the project, project pictorials.
How to Avail of Service: Direct Transaction
Step
1
2
3
Applicant/Client
Submit request
Evaluation
Documents
Forward
complete
documents
Acctg. Div.
of
to
Service
Provider
Engineering
Section

Person-in-Charge
5-10 Minutes
Engineering Staff
Engineering
Section
Engineering
Section
1-3 hours
Engineering Staff/
Chief Engineering
Engineering Staff/
Chief Engineering
5-10 minutes
END OF TRANSACTION
Page 71 of 173
Fees
Form
Purchase of Supplies
As per request of the end-user
Who May Avail of the Service: Suppliers
Eligibility documents required under the Government Procurement reform Act (RA 9184)
How to Avail of Service: Shopping or Small Value Procurement
Step
1
2
3
Applicant/Client
Service Provider
Secure
Canvass
Form/
Quotation Form
Submit quotation for
evaluation
Acceptance of the
Approved
Purchase
Order
Procurement
Section
Procurement
Section
Procurement
Section
Duration of the
Activity(Under Normal
Circumstances)
Person-inCharge
5-10 Minutes
Procurement
Clerk
10 minutes
10 minutes
END OF TRANSACTION
Page 72 of 173
Procurement
Clerk
Procurement
Officer/Director for
Logistics
Fees Form
Payment for Utility Bills / Lease

Monthly
Utility Company / Property Owner / Lessor
Billing Statement
Duration: 12 Minutes
How to Avail of Service: Submission of Billing Statement
Step
Applicant/Client
Service Provider
Submit
Billing Chief, Budget
Statement
Submit
to Chief, Budget
Directorate
for
Comptrollership
for funding

(Under Normal
Circumstances)
10 Minutes
2 Minutes
END OF TRANSACTION
Page 73 of 173
Person-inCharge
Chief Budget
Budget Clerk
Fees
Form
DIRECTORATE FOR OPERATIONS

FRONTLINE
SERVICES
PROCEDURES
As a matter of policy, only the C, BJMP has the

authority to grant permission for media men to conduct
interview on inmates or BJMP officials. However, RDs
and wardens may issue press statements on issues
a) Media Interview which are answerable within their level.
b) Taking Picture
c) Video
The clients request shall be coursed through the CRS
Coverage
for comment and/or recommendation. If the interview
d) Documentary
is for the inmate, a clearance from the court having
e) Research
jurisdiction over the case will be required from the
requesting client. They shall be informed that interview
with the inmate must be on voluntary basis and that an
inmate cannot be forced to talk or give statement if do
not want to.
TIME FRAME FEES RESPONSIBLE

PERSON
Grant of
permission to
conduct:
The reply shall always be in writing, copy furnishes the

RD and/or the warden concerned. If the request is
granted, it must be stated therein the conditions and
limitations in the conduct of said activities to include
the showing of the materials to the RD for approval
before final printing, broadcast, or publication, as the
case may be and to furnish us a copy of the material.
Page 74 of 173
N.A.
10 20
minutes
C, CRS
30 60
minutes
DO
They will also be required to first coordinate with the

jail warden and abide with the routine security
procedures before entering the facility. The warden
shall be required to extend the usual courtesy, provide
security and submit after activity report.
DO
The copy of the transcripts of the interview, picture,

video, documentary or research shall be kept by the
DO for future reference.
Provision of the
copy of :
a) jail data and
statistics
b) inmates record
c) BJMP Directory
The client must submit a formal request to the C,

BJMP Attn: DO.
The DO shall evaluate the request and decide if it can
be granted. If the data, statistics and/or information is
available at the office of the Dir for Operations, the
same shall immediately be provided after obtaining
clearance from the C, BJMP. However, granted or not,
the client shall be informed in writing of our reply to the
request.
If the information requested can be obtained in the jail
unit or in the BJMP Regional Office, The DO shall
transmit/forward the request to the concerned RD and
direct them to provide the information needed.
Page 75 of 173
1 day
N.A.
DO
30 60
minutes
N.A.
DO
Grant of
permission to
conduct :
a) Medical/dental
Mission
b) Religious
Programs
c) Educational,
vocational,
skills and
livelihood
training
programs
d) Donation
Grant of
permission to
conduct:
a) Educational
Tour
b) On-the-job
Training or
OJT in jails

BJMP Attn: DO.
The DO shall forward the request to the RD for their
proper evaluation to determine if the request can be
accommodated. The requesting client shall be
informed of this action in writing. Considering that this
kind of requests are always granted, the client shall be
advised to coordinate with the warden and/or RD
concerned for proper orientation to the jail rules and
procedures in the conduct of said activities.

BJMP Attn: DO.
The DO shall forward the request to the RD for their
proper evaluation to determine if the request can be
accommodated. The requesting client shall be
informed of this action in writing. They will be advised
to coordinate with the warden and/or RD concerned for
proper orientation to the jail rules and procedures in
the conduct of said activities.
Page 76 of 173
30 - 60
minutes
N.A.
DO
30 60
minutes
N.A.
DO
Provision of
personnel to
augment in:
a) Remanding of
inmates
b) Conduct of
Oplan
Greyhound
c) Special Jail
Operations
d) Other
emergencies
Upon receipt of the request or information either from

the BJMP units or from friendly forces, the DO shall
ready the STAR Team on stand-by and shall request
the DHRRM for issuance of Letter Order. The STAR
Team shall be dispatch accordingly.
The DO shall coordinate with the warden and RD
concerned to facilitate the operation and may even
require the RD for additional personnel and equipment
needed.
END OF TRANSACTION
Page 77 of 173
30 60
minutes
N.A.
DO/DHRRM
30 60
minutes
N.A.
DO
GRANT OF PERMISSION TO CONDUCT PICTURE TAKING, VIDEO COVERAGE, DOCUMENTARY AND RESEARCH
Schedule of availability of service
: As often as necessary
Who may avail of the services? : Media personalities, students, government agencies, civic groups and other
interested persons
What are the requirements?
Duration
: Formal request and identification card
: 1 to 2 days
How to avail of the services?

Step
Procedures
Service Provider
Duration
The client submits the

request to the Front
Desk. The Front Desk
personnel verify the
clients identity then
receives the request by
stamping therein the
date, time, his name and
signature. The request
will be referred to the
Dir. Operations.
Citizens Charter
Front Desk
5 minutes
Page 78 of 173
Person-inCharge
Jail Officer to be
assigned in the
Front Desk.
Fees
Form
N.A.
Request
Letter
If the requested activity

is to be done in the
NHQ, the person/office
concerned will be
notified and render the
necessary actions.
DO Staff Officer
8 hours
DO staff
N.A.
Formal
Letter
If the subject of the

request is in the jail or
regional office, the DO
shall direct the
concerned warden
through RD or the RD to
accommodate and
extend assistance to the
client.
DO Staff Officer
8 hours
DO staff
N.A.
Memo
The client shall be

informed of our
response to the request.
If it is approved, the
conditions shall be
stated. If disapproved,
the reasons for
disapproval shall be
explained.
DO Staff Officer
8 hours
DO staff
N.A.
Formal
Letter
END OF TRANSACTION
Page 79 of 173
GRANT OF PERMISSION TO CONDUCT MEDIA INTERVIEW

Who may avail of the services? : Personalities from the tri-media

Duration
: 1 to 2 days

STEP
PROCEDURES
request to the Front Desk.
The Front Desk personnel
verify the clients identity
then receives the request
by stamping therein the
signature. The request will
be referred to the CRS.
The CRS shall give
comments and/or
recommendations on the
request.
SERVICE
PROVIDER
Citizens
Charter Front
Desk
CRS
5 minutes
PERSON-INCHARGE
Jail Officer to be
assigned in the
Front Desk.
1 hour
CRS staff
DURATION
Page 80 of 173
FEES
FORM
N.A.
Request
Letter
N.A.
RS
If the request is granted

and the person to be
interviewed is in the NHQ,
the client shall be given
permission and the subject
will be informed.
If the person to be
interviewed is an inmate or
personnel of the jail or
regional office, the RD shall
be directed to
accommodate the client
and assist in facilitating the
interview.
The client shall be informed
of our response to the
request. If it is approved,
the conditions shall be
stated. If disapproved, the
reasons for disapproval
shall be explained.
DO Staff
Officer
8 hours
DO staff
N.A.
Formal
Letter
DO Staff
Officer
8 hours
DO staff
N.A.
Memo
DO Staff
Officer
8 hours
DO staff
N.A.
Formal
Letter
END OF TRANSACTION
Page 81 of 173
PROVISION OF THE COPY OF JAIL DATA AND STATISTICS, INMATES RECORD AND JAIL DIRECTORY
Who may avail of the services? : Students, government agencies, embassies, civic groups and other
interested persons
Duration
: 1 to 5 days
How to avail of the services

STEP
PROCEDURES
The client submits
the request to the
Front Desk. The
Front Desk
receives the request
by stamping therein
the date, time, his
name and signature.
The request will be
referred to the Dir.
Operations.
:
SERVICE PROVIDER
Citizens Charter Front
Desk
DURATION PERSON-IN- CHARGE

5 minutes
Jail Officer to be
assigned in the Front
Desk.
Page 82 of 173
FEES
N.A.
FORM
Request
Letter
If the needed
DO Staff Officer
information is
available in the Dir
for Opns, it will be
prepared.
If the subject of the
DO Staff Officer
request is available
in the jail or regional
office, the DO shall
direct the concerned
warden through RD
or the RD to provide
the requested info.
8 hours
DO staff
N.A.
Matrix or as
appropriate
8 hours
DO staff
N.A.
Memo
The client shall be

informed of our
response to the
request. If it is
approved, the
conditions shall be
stated. If
disapproved, the
reasons for
disapproval shall be
explained.
8 hours
DO staff
N.A.
Formal
Letter
DO Staff Officer
END OF TRANSACTION
Page 83 of 173
GRANT OF PERMISSION TO CONDUCT MEDICAL/DENTAL MISSION, RELIGIOUS PROGRAMS, EDUCATIONAL,

VOCATIONAL SKILLS, AND LIVELIHOOD TRAINING PROGRAMS, PARA-LEGAL SERVICES AND DONATIONS IN
JAILS
Who may avail of the services? : Charitable institutions, civic groups, LGUs, schools and interested
individuals
Duration
: 1 to 5 days

STEP
PROCEDURES
:
SERVICE PROVIDER DURATION

Citizens Charter Front
Desk
date, time, his name
and signature. The
request will be referred
to the Dir. Operations.
5 minutes
Page 84 of 173
PERSON-INCHARGE
Jail Officer to be
assigned in the Front
Desk.
FEES
FORM
N.A.
Request
Letter
The request shall be

DO Staff Officer
8 hours
transmitted to the RD
concerned and at the
same time directs them
to accommodate the
client and render
assistance to them in
the conduct of the
mission.
The client shall be
DO Staff Officer
8 hours
informed of our
response to the
request.
END OF TRANSACTION
DO staff
N.A.
Memo
DO staff
N.A.
Formal
Letter
GRANT OF PERMISSION TO CONDUCT EDUCATIONAL TOUR AND ON-THE-JOB TRAINING IN JAILS

Schedule of availability of service: As often as necessary
Who may avail of the services? : Schools, and interested groups.
Duration
: 1 to 5 days
Page 85 of 173

Step
Procedures
:
Service Provider
Duration

Citizens Charter
5 minutes
Front Desk
signature. The request
will be referred to the
Dir. Operations.
The request shall be
DO Staff Officer
8 hours
transmitted to the RD
concerned and at the
same time directs them
to accommodate the
client and render
assistance to them in the
conduct of the mission.
The client shall be
DO Staff Officer
8 hours
informed of our response
to the request.
END OF TRANSACTION
Page 86 of 173
Person-inCharge
Jail Officer to be
assigned in the
Front Desk.
Fees
Form
N.A.
Request
Letter
DO staff
N.A.
Memo
DO staff
N.A.
Formal
Letter
HEALTH SERVICE UNIT

NEURO-PSYCHIATRIC EXAMINATION
Upon endorsement of DPRM
8:00 AM 5:00 PM
Applicants/clients initially evaluated by DPRM
Has not taken the same examination during the span of six (6) months
1. Applicants/client should bring the following:
One (1) 2x2 picture
Ball pen, lead pencil (no.2), eraser
Duration: one (1) day
Page 87 of 173

Step
1
Applicant/Client
Register at the
guard and get
visitors pass
Proceed to Health
Service Unit to sign
in the Attendance
Sheet
Proceed to the
Examination Room
Examination Proper
5
6
Lunch break
Go back to the
Examination Room
End of the
examination
Service Provider
Give client the
visitors pass
Verify if the
applicant was
endorsed by
D,HRRM
Give applicants the
rules and
regulations of the
examination
Give applicants the
instructions of the
tests
(Under Normal
Circumstances)
5 minutes
Person In Charge
Guard on Duty
5 minutes
Examiner
10 minutes
Examiner
Depending on the test

to be given
Examiner
Give applicants the Depending on the test

instructions of the
to be given
tests
Schedule the
3 minutes
applicant for Initial
Interview
END OF TRANSACTION
Examiner
Page 88 of 173
Examiner
Fees
Forms
INITIAL INTERVIEW
Monday Friday
8:00 AM 12:00 PM
Who May Avail of the Service: Applicants who took Neuro-Psychological examination
What are the Requirements: Applicants should wear proper interview attire
Duration: 15 20 minutes
Step
1
2
3
4
5
Applicant/Client
Register at the guard
and get visitors pass
Proceed to Health
Service Unit to sign in
the Attendance Sheet
Wait in the lobby to be
called
Interview Proper
End of Interview
Service Provider
(Under Normal
Circumstances)
Give client the visitors pass
5 minutes
Get the applicants protocol
1 minute
Read the protocol of the

5 minutes
applicant
Evaluate the applicant
15 20 minutes
Advise to wait for the
1 minute
schedule of Psychiatric
Interview
END OF TRANSACTION
Page 89 of 173
Person In
Charge
Guard on Duty
Interviewer
Interviewer
Interviewer
Interviewer
Fees
Forms
MEDICAL AND DENTAL SECTION

I.
MEDICAL AND DENTAL EVALUATION

A. Applicant
1) Preliminary medical and dental evaluation
2) Submission of Laboratory examination
3) Final medical evaluation by the Medical Officer
B. Personnel for Promotion and for Schooling
1) Preliminary medical and dental evaluation
2) Submission of Laboratory examination
3) Final medical evaluation by the Medical Officer
II.
MEDICAL AND DENTAL CONSULTATIONS
III.
PROCESSING OF PHILHEALTH AND FORTUNE CARE ID CARD
IV.
PROCESSING OF PERSONNEL FOR PERMANENT TOTAL DISABILITY
V.
PROCESSING OF MEDICAL REIMBURSEMENT
Page 90 of 173
Medical and Dental Evaluations (APPLICANT)

Upon endorsement of DPRM/Regional Recruitment and Selections Board
8:00 AM 5:00 PM
Applicants/clients initially evaluated by DPRM/Regional Recruitment and Selections Board
Endorsement to conduct medical and dental evaluation from the DPRM/Regional Recruitment and Selections Board
Complete Laboratory Examination Results from the Government and Non-Government Diagnostic Center
Duration: two (2) days
Page 91 of 173
Step
Applicant/Client
Service Provider
Register at the
guard and get
visitors pass
Proceed to Health
Service Unit to fill
out the Report of
Physical and Dental
forms
Submit to the Staff
Nurse the fully
accomplished forms
Give client the visitors

pass
Proceed to Dental
Section
Proceed to Medical
Officer for Medical
Evaluation
Duration of
Activity
Person In
(Under Normal
Charge
Circumstances)
5 minutes
Guard on Duty
(OGS)
Verify if the applicant

was endorsed by
DPRM/RRSB
10 minutes
Staff Nurse
Review the
accomplished forms
Conduct Vital Signs to
applicant and Refer to
dental officer for dental
check-up
Dental Check-up and
instruction from the
Dental Officer
15 minutes
Staff Nurse
5 minutes
Dental Officer
Medical Evaluation of
applicant and giving of
laboratory request
15 minutes
Medical Officer
Page 92 of 173
Fees
Forms
Report of
Physical and
Dental forms
Proceed to any
accredited
diagnostic center
and dental clinic
Return to Health
Service Unit for the
evaluation of
laboratory and
dental results
Secure the
accomplished medical
and dental forms of the
applicant and wait for
the submission of their
laboratory result.
Check for the
completeness of
laboratory results
1 day
Staff Nurse
15 minutes
Medical Officer
and Dental
Officer
If there is abnormality
in their laboratory
result refer to specialist
doctor for further
evaluation
If there is no abnormal
findings in their
laboratory result the
MD will endorse the
applicant to DPRM
END OF TRANSACTION
Page 93 of 173
Medical and Dental Evaluations (Promotion and Schooling)

Monday Friday
8:00 AM 12:00 PM
Who May Avail of the Service: Personnel for promotion and schooling
What are the Requirements: Special order from the DPRM and DHRD
Duration: 15 20 minutes
Step
Applicant/Client
Service Provider

Give client the

visitors pass
Proceed to Health
Service Unit to fill-out
the medical and dental
record form
Wait in the lobby to be
called
Get the personnels

protocol and ask to
fill out the medical
dental form.
Check for the
completeness of
laboratory results
Duration of
Activity
Person In
(Under Normal
Charge
Circumstances)
5 minutes
Guard on
Duty
(OGS)
5 minutes
Staff
Nurse
5 minutes
Page 94 of 173
Staff
Nurse
Fees
Forms
Medical and
Dental Forms
Consultation proper
4
Proceed to MD for
final medical
evaluation
Get the vital signs of

the personnel and
give the
accomplished
medical and dental
form to dental officer
for dental check-up
Evaluate the patient
and check for any
abnormality in their
laboratory results
10 minutes
Staff
Nurse
15 minute
Medical
Officer
If there is
abnormality in their
laboratory result refer
to specialist doctor
for further evaluation
If there is no
abnormal findings in
their laboratory result
the MD will endorse
the personnel for
promotion and
schooling to DHRD
END OF TRANSACTION
Page 95 of 173
Medical Consultation
Monday Friday
8:00 AM 5:00 PM
Who May Avail of the Service: Personnel and their dependents
What are the Requirements: None
Step Applicant/Client Service Provider
(Under Normal
Circumstances)
Register at the
Give client the
5 minutes
guard and get
visitors pass
1
visitors pass
Proceed to
Get the vital
5 minutes
Health Service
signs of the
2
Unit to fill-out the patient
medical record
form
Consultation
Medical Check
10 minutes
3
proper
up
END OF TRANSACTION
Page 96 of 173
Person In
Charge
Guard on Duty
(OGS)
Staff Nurse
Medical Officer
Fees
Forms
Dental Consultation
Monday Friday
8:00 AM 5:00 PM
What are the Requirements: None
Duration: depends on treatment be performed
Service
Step
Provider
Give client
the
1
visitors
pass
Proceed to Health
Treatment
Service Unit to make a proper
2
consultation/appointm
ent with the dental
officer
Applicant/Client
5 minutes
Person In
Charge
Guard on Duty
(OGS)
Depends on the treatment to be

performed
Dental Officer
END OF TRANSACTION
Page 97 of 173
Fees
Forms
Application of Philhealth ID Card

8:00 AM 5:00 PM
Personnel who do not have a Philhealth ID card and newly recruit employees
Fully accomplished application forms (M1A for employees who do not have an ID card, M2 for additional dependent
and change of status)
Xerox copy of birth and marriage certificate (if married)
Page 98 of 173

Proceed to
Health Service
Unit to fill-up the
Philhealth forms
Wait for the

application form
to be processed
2
Service Provider
(Under Normal
Circumstances)
10 minutes
Ask the personnel

to fill out the
Philhealth form.
Check if the
application is
completely filled out
and all the
requirements are
attached
Encode the name
20 minutes
of the personnel to
the Er2 form and
have it signed by
the Chief, Health
Service Unit and
mail it to Philhealth
main office
END OF TRANSACTION
Page 99 of 173
Person In
Charge
Fees
Forms
Staff Nurse
M1a and
M2 forms
Staff Nurse
Er2 form
Application for Fortune Care Membership

8:00 AM 5:00 PM processing will be on the month of June to July only
Fully accomplished application forms
Step
Duration of
Activity
Person In
(Under Normal
Charge
Circumstances)
10 minutes
Staff Nurse
Applicant/Client
Service Provider
Proceed to
Health Service
Unit to fill-out the
application forms
Ask the personnel to fill out

the application form. Check if
the application is completely
filled out
Wait for the

application form
to be processed
Send the fully accomplished

10 minutes
membership form to the
Fortune Care main office
END OF TRANSACTION
Page 100 of 173
Staff Nurse
Fees
Forms
Fortune
Care
Application
Form
Application for Permanent Total Disability

Monday Friday
8:00 AM-5:00 PM
Who May Avail of the Service: Personnel who cannot perform their duties due to illness/disease
What are the Requirements: Laboratory Results and Medical certificate from the attending physician
Duration: One (1) week
Step
Applicant/Client
Service Provider
Make a request
attached with laboratory
result and send it to
DHRRM
Review the request of the

personnel, if the personnel is
from region make a request to
travel.
Duration of
Activity
Person In
(Under Normal
Charge
Circumstances)
20 minutes
Staff Nurse
Have the approved request

submitted to DPRM for
issuance of order for Medical
Officers who will conduct
examination
Page 101 of 173
Fees Forms
Wait for the Medical

Officer to conduct
Physical Examination
Wait for the approval of
BJMP PTD Board
Conduct Physical Evaluation

to the patient/client
20 minutes
Medical
Officer
Make a report of Physical

Examination (data from the
Medical Officer who
conducted the examination)
5 days
Staff Nurse
Have it noted by the Chief,

Health Service
Prepare a resolution; have

the resolution signed by the
members of medical
Adjudication Board.
Submit an original copy to the
chairman of BJMP PTD
Board thru D, PRM.
Inform the client/patient if the
request have been approved
or disapproved.
END OF TRANSACTION
Page 102 of 173
Medical Reimbursement
Monday Friday
8:00 AM 5:00 PM
Who May Avail of the Service: BJMP personnel confined in private or government hospital as service related casualty or
have sustained injury while performing legitimate jail functions.
Voucher
Spot/Incident Report
Medical Certificate
Certificate of Confinement
Original Official Receipts & Invoices
Statement of Accounts (from Hospital)
Record of Operations (Surgical Cases Only)
Line of Duty Report
Investigation Report
Duty Detail
Sketch Map and Certification from attending physician if the patient has positive or negative
liquor/alcohol intake (For Vehicular Accident)
Certification from attending physician on how the illness/disease was caused or aggravated
by the nature of work
Duration: 1-3 months
Page 103 of 173
Proceed to
Health Service
Unit for
submission of
requirements
Wait for the
approval of
BJMP
adjudication
Board
Duration of
Activity
(Under Normal
Circumstances)
15 minutes
Service Provider
Check for completeness of
authenticated requirements
Evaluate/compute the amount of

claims and the allowed
reimbursable amount.
5 days
Make a summary to be used in

presentation during the board
meeting.
Have the documents and summary
received by C, Health Service.
Asked the DCA office as to the
schedule of Adjudication board
meeting
Make a notice of meeting to be
signed by The Deputy Chief for
Page 104 of 173
Person In
Charge
Staff Nurse
Medical
Officer and
Staff Nurse
Fees
Forms
Admin/Chairman of the Board.

Photocopy the signed notice of
meeting and distribute to the
members of the board three (3)
days before the scheduled date.
During the adjudication meeting
call the members before the
scheduled time.
Make a minutes of meeting and
resolution have it reviewed by
Chief, Health Service and or the
Legal Service.
Follow up their
reimbursement
claims to Health
Service Unit
Have the resolution signed by all

the members of the board as well
as the C, BJMP for approval.
Submit the original documents and
approved resolution to finance
service.
Advise the claimant to follow up
their claims to Finance Service
Unit
In case of disapproved claim notify
the claimant.
END OF TRANSACTION
Page 105 of 173
Staff Nurse
OFFICE OF THE FINANCE SERVICE

Primary Frontline Public Service
LOAN PROCESSING
This service is primarily concerned on the computation of loan proceeds/deductions to ensure that the net take home pay
personnel/borrower shall not fall below the amount required by law.
8:00 am 5:00 pm; (Monday to Friday)
All BJMP active personnel, retirees and dependent pensioners who are qualified to avail for a loan to lending institutions
recognized by the bureau.
What Are the Requirements?
Loan application forms, latest pay slip and identification card.
No fee, charge or payment for the service/s
Page 106 of 173
How to avail service:

Step
Applicant/
Whom to approach/
Client
Service Provider
1. The borrower shall Active BJMP
JO3 Larry Tornea
submit the
personnel, retirees
JO3 Sacel Wahab
completely filled out and pensioners who JO2 Isagani Mailem
form for computation wish to avail loans.
JO2 John Gadil
of the desired
JO2 Larry Torres
loanable amount and
its corresponding
deductions.
2.
Active BJMP
Chief, Finance: JSUPT
a. Approved
personnel, retirees
RINCO MONTAUS
If the net take home and pensioners.
Disbursing Officer:
pay does not fall
J/SINSP NEMEO
below the minimum
JO3 Larry Tornea
requirement, the loan
JO3 Sacel Wahab
application shall be
JO2 Isagani Mailem
forwarded to the
JO2 John Gadil
authorized official for
JO2 Larry Torres
signature.
b. Disapproved
Loan application
form is referred back
to the
personnel/borrower.
END OF TRANSACTION
Page 107 of 173
Duration of
Activity
5 minutes
5 minutes
Form
Loan
Application
Form
Loan
Application
Form and Loan
Computation
Form
Loan
Application
Form
DISBURSEMENT/ PAYMENT OF SALARIES/ PENSIONS AND OTHER REMUNERATIONS TO ACTIVE

PERSONNEL AND RETIREES
This frontline service is purposely intended to facilitate the pay and allowances of active and retired BJMP personnel,
dependent pensioners/survivors and scholars.
All BJMP active personnel, retirees and pensioners.
For CFC (Continuous Form Checks): Alpha Listing of Personnel
For MDS (Modified Disbursement System): Vouchers, Payroll and other supporting documents.
For ATM (Automated Teller Machine): Active and Pensioner
Duration: 5 7 days
For Update of Status (BIR)
Page 108 of 173

Step
1. COUNTER CHECKING OF
ALPHA LISTING AND OTHER
SUPPORTING DOCUMENTS
a. For CFC
Receipt of Alpha Listing of
Personnel.
Applicant/
Client
Active BJMP
personnel,
retirees and
dependent
pensioners.
Whom to approach/
Service Provider
JO2 Larry Torres
b. For MDS
Concerned personnel shall
submit all requirements and other
supporting documents of their
corresponding claims for
evaluation.
If the documents are complete,
the same shall be forwarded to
the DC for the next stage.
Otherwise it shall be returned to
the originator.
c. For ATM (Active and
Pensioner) Consolidated Change
Report from DPRM and Billing of
all Lending Institution report
before posting.
J/INSP JULIUS
LANGCAY
JO2 Resty Yap
JO2 Ethany Yaranon
Page 109 of 173
Duration of
Activity
Form
1 day
10 minutes
Alpha Listing of
Personnel
Vouchers,
supporting
documents
1 day
Change Report
from DPRM
Billing
Statement from
all Lending
Institutions
Diskette and printed reports to be

submitted to Land Bank of the
Phils. (LBP) for debiting/crediting
to individual ATM accounts.
d. For update of Status
concerned personnel shall submit
update form from BIR PDS , Birth
certificate of dependent, marriage
contract in order to update their
status and dependents
2. PRINTING AND SORTING
a. CFC
b. MDS
3. RELEASING
SJO3 Corazon
Manansala
Active BJMP
personnel,
retirees and
dependent
pensioners.
Active BJMP
personnel,
beneficiaries
a. CFC
J/INSP JULIUS
LANGCAY
JO2 Resty Yap
JO2 Ethany Yaranon
SJO3 Corazon
Manansala
JO2 Edito Africano
JO2 Isagani Mailem
Sending of CFCs to
concerned Regional
Offices and other
support units through
the bureaus official
courier.
END OF TRANSACTION
Page 110 of 173
10 minutes
BIR Forms
PDS
Birth Certificate
of Dependents
Marriage
Contract
2 days
5 minutes
CFC
MDS Checks
and other
supporting
For personnel,
retirees and
dependent
pensioners who
personally claim
their check.
MDS
DISBURSEMENT OF FUNDS TO EXTERNAL CREDITORS

This frontline service is intended to facilitate payment of accounts due to external clientele such as: suppliers, loan
contractors, and other government agencies, private entities where premiums and other payments are due and
demandable.
a. Premiums/ Loan
PHILHEALTH
PNPAAAI
Pag-ibig
POAPS
SGTI
Fortune Care
AFPMBAI
b. Utilities:
Electric
Water
Telephone
Office Rental
Internet Connection
FILCARE
BJMPMBAI
BJMPSLAI
AMWSLAI
AFPSLAI
BJMP-COOP
Page 111 of 173

Billing or any other demand notice
Step
1. Issuance of Check
Upon receipt of the
voucher, billing and
other supporting
documents, check will
be issued as payment
of external creditors.
2. Releasing of Check
External creditors or
representative shall
personally receive
payment from the
Remittance
Officer/MDS Check
Releasing In-Charge.
Applicant/
Client
External creditors for
utilities and loans
and premiums
creditors
External creditors for

utilities and loans
and premiums
creditors
Whom to approach/
Service Provider
JO3 Francia DC Sabeniano
SJO4 Elizabeth Aquino
JO2 John O Gadil

JO3 Francia DC Sabeniano
END OF TRANSACTION
Page 112 of 173
Duration of
Activity
5 minutes
5 minutes
Form
MDS Check
Vouchers
Billing and
complete set of
supporting
documents
a. MDS Check
b. Official
Receipt from
External
Creditors
COLLECTIONS AND REMITTANCES OF PAYMENT TO THE BUREAU OF TREASURY THROUGH DEPOSITS IN

LAND BANK OF THE PHILIPPINES
This frontline service is to facilitate the collections of payment but not limited to disallowed cash advances,
overpayment of salaries/allowances, leave without pay and payment of lost equipment issued to personnel.
BJMP Active personnel
Order of payment, Memorandum/Letter Orders, Resolution, Decision Order or any other documents demanding such
payment
Duration: 1 day
Page 113 of 173

Step
1. COLLECTION
The Collecting
Officer shall receive
payment from
concerned
personnel and issue
Official Receipts
thereafter.
3. SUBMISSION
The Collecting
Officer shall remit to
the Bureau of
Treasury all
collections thru LBP
deposit.
Applicant/
Client
BJMP personnel
Whom to approach/
Duration of
Service Provider
Activity
Collecting Officer:
5 minutes
SJO4 Elizabeth Aquino
BJMP personnel
and Collecting
Officer
SJO4 Elizabeth Aquino 1 day
END OF TRANSACTION
Page 114 of 173
Form
a. Order of
Payment Form
b. Official
Receipt
a. Order of
Payment
b. Deposit Slip
Issuance of Certification of Last Payment/No Money Accountability/Certificate of Non-Payment and Remittances
This frontline service is intended to address the demands for issuance of various certifications on monetary transactions as
mentioned above for any legal purpose that might serve the requesting party.

BJMP Active personnel
General Orders, Special Orders
Duration: 12 Minutes
Page 115 of 173

Step
1. SUBMISSION OF FORMAL
REQUEST
BJMP Personnel shall submit to
the Records Officer a letter
request addressed to the C,
Finance for issuance of any
certification.
2. PREPARATION
The records officer, after proper
documentation shall forward the
request to the Chief Clerk for
preparation of the certification.
3.APPROVAL
The Chief Clerk shall forward the
prepared certification for approval
of the C, Finance or his
authorized representative for
signature.
4. RECORDING AND
RELEASING
The concerned personnel shall
claim the approved certification
from the Releasing Officer and
shall sign in the record book.
Applicant/
Client
BJMP
Personnel
Whom to approach/ Service

Provider
JO3 Sacel T Wahab
Duration of
Activity
3 minutes
Orders
SJO3 Rolando S Balboza and

JO2 John Adolf O Gadil
3 minutes
Certification
J/SUPT RINCO T MONTAUS
3 minutes
Certification
JO3 Sacel Wahab
3 minutes
Certification
END OF TRANSACTION
Page 116 of 173
Form
OFFICE OF THE COMMUNITY RELATIONS SERVICE

Grant of Permission to Conduct Media Interview, Study/Research, Social Services and Other Concerns
Monday Friday; 8:00 AM 5:00 PM without noon break
Media personalities, students, government agencies, civic groups and other interested persons.
1. Formal Letter Request
2. Valid I.D.
Duration: Individual and Group Issuance of three (3) to five (5) days.
(Note: Duration also depends on availability of documents/data needed.)
(Note: Only the Chief, BJMP and Regional Directors have the authority to grant permission for media men and students to
conduct interview with inmate or BJMP Officials. Regional Directors and Wardens may issue press statements on issues
which are answerable within their level).
Page 117 of 173

Step
Applicant/Client
CRS directly
receives walk-in,
mailed, faxed
and electronic
request.
Client
receives
the reply and
abides with the
conditions
and
limitations
set
therein
Service Provider
The Front Desk officer
verifies
the
clients
identity
then
refers
him/her to the Office of
the CRS. The CRS
clerk will receive the
request by stamping
therein the date, time,
his name and signature
and will process such
for approval of the
Chief, BJMP or concern
office of the National
Headquarters.
The reply shall always
be in writing, copy
furnished the RD and/or
the Warden concerned.
If the request is granted,
it must be stated therein
the
conditions
and
limitations
in
the
conduct
of
said
activity/ies to include
the showing of the
Person In
Charge
1 minute
Any CRS Staff
At least 3 days to
give allowance to the
routing of the request
and approval by the
Chief, BJMP.
Any CRS Staff
Page 118 of 173
Form
Formal
Letter
Request
Formal
Answer to
the
Request
materials to the RD or
CRS for approval before
final printing, broadcast
or publication, as the
case maybe and to
furnish the CRS a copy
of the material. They
(client/s) will also be
required
to
first
coordinate with the
warden and abide with
the routine security
procedures
before
entering the facility. The
warden will be required
to extend the usual
courtesy,
provide
security and submit
after activity report.
The copy of the

transcript of the
interview, picture, video,
documentary or research
and documentation shall
be kept for future
reference.
END OF TRANSACTION
Page 119 of 173
Any CRS Staff
OFFICE OF THE ACCOUNTING SERVICE

LIST OF FRONTLINE SERVICES
Processing Time (Under

Normal Circumstances
per transaction
Type of Frontline Services
Fees
Forms
Issuance of Certificate of Taxes

Withheld
None
BIR Forms
2306 /2307
10-25 minutes
Order of
Payment Form
10-20 minutes
Action
Officer/Bookkeeper
10-25 minutes (simple)

30 minutes to 1 hour
(complex)
Action
Officer/Accounting Staffs
10-30 minutes (simple)

1 to 2 hours (complex)
Action
30 minutes-1 hour
(simple)
1 - 3 hours (complex)
Action
Issuance of Order of Payment

Response to Inquiries on
Processed Claims and Concern on
Other Accounting Matters (Phonedin)
Response to Inquiries on
Processed Claims and Concern on
Other Accounting Matter (Walk-In)
Response to Requests for
Accounting Data/Information
None
None
None
None
Page 120 of 173
Person in Charge
Officer in charge of
Withholding Taxes
ISSUANCE OF CERTIFICATE OF TAXES WITTHELD

Schedule of Availability of Service :
Monday-Friday
8:00 am - 5:00 pm without noon break
Who may Avail of the Service?
Individuals, Suppliers & Entities subjected to withholding taxes by the Bureau
What are the Requirements ?
Valid I.D.
Duration : 25 minutes *
Page 121 of 173
Step
Client
Present valid I.D. and
state details of
transaction/s for which
certificate is requested
Verify Identity of the client and

get details of request
Wait while request is

being processed
Retrieve and verify documents

pertaining to transaction/s for
which a certificate is being
requested for if there was no
previous issuance of certificate,
prepare certificate/s. If there was
already previous issuance,
retrieve and secure copy of file
document.
Issue certificate or certified true
copy if there was already
previous issuance of certificates
Service Provider
Receive requested
certificate or certified
true copy of certificate
previously issued
Duration of
Activity (Under
Normal
Circumstances)
Person in
Charge
5 minutes
Accounting
Staff
15 minutes
Officer in
charge of
Withholding
Taxes
5 minutes
Accounting
Staff
END OF TRANSACTION
* The 30 minutes processing time is for one client being served at one time.
** Forms available free of charge.
Page 122 of 173
Fees
Forms
BIR
Forms
2306/
2307**
None
ISSUANCE OF ORDER OF PAYMENT

Monday-Friday
Who may Avail of the Service?
BJMP Personnel, Suppliers/Contractors, and anybody required to make payments to the Agency based on a Bill such as,
but not limited to payments for lost firearms, penalties, unliquidated advances, and refund of overpayments made by the
agency.
What are the Requirements ?
Bill, Memorandum/Letter Orders, Liquidation Report, Resolution/Decision Order, or any other documents necessitating
payment
Duration : 20 minutes *
Page 123 of 173
Step
Client
Request for assistance
Service Provider
Get details of transaction
requested and refer to action
officer/Bookkeeper
Duration of
Activity (Under
Normal
Circumstances)
3 minutes
Submit documents as
basis of payment and
state details of
transaction and wait
while request is being
processed
Receive and review documents

presented. Evaluate, verify and
validate correctness of data.
Prepare Order of Payment.
Receive Order of
Payment and proceed to
Cashier for payment
Issue Order of Payment and

advise client to pay
2 minutes
corresponding fee to the
cashier.
END OF TRANSACTION
* The 30 minutes processing time is for one client being served at one time.
** Forms available free of charge.
Page 124 of 173
15 minutes
Person in
Charge
Fees
Forms
Accounting
Staff
Action
Officer/
Bookkeeper
Action
Officer/
None
Bookkeeper
Order of
Payment
Form**
RESPONSE TO INQUIRIES ON PROCESSED CLAIMS AND CONCERN ON OTHER ACCOUNTING MATTERS

(Phoned-in)

Monday-Friday
Who may Avail of the Service : General Public
What are the Requirements : None
Duration : 10 minutes to 1 hour
*
Step
Client
Request for assistance and

state details of request
Service Provider
Duration of
Activity (Under
Normal
Circumstances)
Person in
Charge
Get personal data of client and

details of request
5 minutes
Accounting
Staff
Reply to simple queries

OR
Refer to concerned action
officer or office/division if
request entails further
verification/coordination
5-25 minutes
30 minutes to 1
hour
END OF TRANSACTION
* Processing time is for one client being served at one time.
Page 125 of 173
Accounting
Staff
Fees
Forms
RESPONSE TO INQUIRIES ON PROCESSED CLAIMS AND CONCERN ON OTHER ACCOUNTING

MATTERS (Walk-in)
Monday-Friday
Who may Avail of the Service : General Public
What are the Requirements : None
Duration : 10 minutes to 2
hour *
Page 126 of 173
Step
Client
Request for assistance

and state details of
request
Wait while query is

being processed
Service Provider
Get personal data of client and

details of request
Reply to simple queries or
refer to concerned action officer
Duration of
Activity (Under
Normal
Circumstances)
Person in
Charge
5 minutes
Accounting
Staff
5-30 minutes
Retrieve and verify records

pertaining to queries and provide
necessary details if permitted. If
45 minutes to 2
records or details are not available, hours
inform the client that such are not
available.
Refer to concerned
offices/divisions if request entails
further verification/coordination
END OF TRANSACTION
Page 127 of 173
Accounting
Staff
Action
Officer
Fees Forms
RESPONSE TO REQUESTS FOR ACCOUNTING DATA/INFORMATION

Monday-Friday
8:00 am 5:00 pm without noon break
Who may Avail of the Service :
1. Any requesting party in his/her personal capacity
2. Government regulating agencies
3. Such other officials or entities duly authorized by competent authorities
What are the Requirements :
Valid I.D.
Letter Request/Letter Order or Letter of Authorization
Duration : 30 minutes to 3 hours *
How to Avail of the Service :
Step
Client
Present valid
I.D. and
requirements
Present request
and state details
Service Provider
Verify identity of client
(Under Normal
Circumstances)
Person in
Charge
3-5 minutes
Accounting
Staff
15 - 20 minutes
Action
Officer
Receive and evaluate presented

requirements
Acknowledge receipt of request and
reply by citing relevant policies
and/or coordinate with concerned
offices for proper authorization in the
Page 128 of 173
Fees
Forms
4
5
Wait while
request is being
processed
discharge of data/information
If duly authorized, retrieve and verify
the requested records, gather
requested data/information and issue
certified copies of documents if
requested.
30 minutes - 2 hours
Action
Officer
5 - 20 minutes
Action
Officer
If records are not available, inform

client and refer to other
offices/authorities if necessary
Release requested
documents/data/information after
proper review and authorization
Receive
requested
documents/
data/ information
OR
If requested data/information entails
further study, evaluation or
Wait for
coordination and necessitates
estimated time
preparation of detailed reports,
of completion/
inform client of expected time frame
availability of
of completion and advise client of
requested
target date of delivery/ availability of
data/information requested data/information.
END OF TRANSACTION
Page 129 of 173
OFFICE OF THE LEGAL SERVICE

MEDIATION AND CONFLICT COACHING SERVICES

8:00AM 5:00PM; Monday to Friday
Any person with relational or substantive concern with a BJMP personnel
Formal request in writing which includes the following:
1.
2.
3.
4.
Full name, address and contact number of the requesting party;

Full name and address of the personnel concerned as well as his/her position and place of assignment;
A narration of the relevant and material facts which give rise to the request;
Certified true copies of documentary evidence and affidavits of his his/her witnesses, if any
Duration: 5-10 days

Page 130 of 173

Step
1
2
Applicant/Client
Register at the guard and
secure visitors pass
Proceed to the Office of
the Legal Service and file
the complaint
Service Provider
Give client the visitors pass
Duration of
Activity
3 minutes
Review the request and/or other

10 minutes
documents.
Interview the
requesting party and gather
information.
Make statements on the Receive/document the relevant 10 15 minutes
complaint.
statements needed for the
resolution of the request.
Wait for a call/notification Contact the requesting party on
5-10 days
from the Office of the the progress of his complaint.
Legal Service
Refer to Alternative Dispute
Resolution (ADR).
END OF TRANSACTION
Page 131 of 173
Person In
Charge
Duty Sentinel
Designated Legal
Officer
Designated Legal
Officer
Designated Legal
Officer
Form
SUPPLY ACCOUNTABLE OFFICE

Frontline Service
RECEIVING OF DELIVERIES ( of Supplies, Materials and Equipment)

8:00AM 5:00PM
Monday to Friday without Noon break
Clientele/s: Supplier/s (PITC, PS-DBM and Private Suppliers)
Items delivered must conform with the:
Approved Purchase Order (APO), Contract of Agreement and/or Order of Confirmation (OC)
Delivery Receipt (DR) and Sales Invoice
Time Duration: Process Immediately
Payment: No processing fee.
End of Transaction: Receipt of items delivered and signature on the DR if delivery is complete and in conformity with the
APO, Contract of Agreement and/or OC.
Page 132 of 173

Time
8:00
am5:00
pm
Client
Supplier/s
(PITC, PSDBM and
Private
Suppliers)
Classification
of Delivery
Supplies
Duration of
Activity
Process
immediately
Materials
Process
immediately
Equipment
Process
immediately
Person In Charge
Requirements
JO2 Donnabelle L Resurreccion; 1. Items delivered

JO2 Cecile U Trinidad;
2. Approved Purchase
NUP Cristina A Benabese
Order/Contract of
Agreement/Order of
JO2 Donnabelle L Resurreccion; Confirmation
3. Delivery Receipts
4. Sales Invoice
JO2 Donnabelle L Resurreccion;
END OF TRANSACTION
Page 133 of 173
ISSUANCE OF CERTIFICATE OF NON-PROPERTY ACCOUNTABILITY CLEARANCE AND RENEWAL OF

ACKNOWLEDGMENT RECEIPT FOR ISSUED SERVICE FIREARM
8:00AM 5:00PM
Monday to Friday without Noon break
Clientele/s: ALL CONCERNED BJMP PERSONNEL
Requirements:
A. NHQ Certificate of Non-Property Accountability Clearance
1. For purposes of retirement, death claims and resignation:
-Requesting personnel shall return all firearm/s and other office equipment/s issued to
him/her.
2. For travel/schooling purposes:
- Service firearms and other office equipments shall be temporarily turned-in/deposited to Sao.
B. Renewal of ARE of Issued Service Firearm
Physical presentation of firearm for stenciling.
Duration: 5 minutes
Payment: No processing fee.
End of Transaction:
Release of Certificate of Non-Property Accountability Clearance duly signed by the SAO, BJMP-NHQ.
Release of ARE duly signed by authorized signatories.
Page 134 of 173

Time
8:00
am5:00
pm
Client
All
Concerned
BJMP
Personnel
Request of
Duration
Personnel
Certificate of 5 minutes
Non-Property
Accountability
Clearance
Person In Charge
Requirements
JO2 Donnabelle L Resurreccion; Requesting personnel

shall return all firearm/s
and other office
equipment/s issued to
him/her.
2.
Certificate of NonProperty Accountability
Clearance issued by the
RSAO
JO2 Donnabelle L Resurreccion;
Present the firearm
physically for stenciling.
Renewal of
5 minutes
ARE of Issued
Service
Firearm
END OF TRANSACTION
Page 135 of 173
REGIONAL OFFICES:
F R O N T L I N E P U B L I C S E R V I C E S:
Request for Checklist of Application for JO1 Position
Recruitment and Processing of JO1 Position
Request for Clearance to Conduct Activity
a. Interview
b. Gather Data/Research
c. On-the-job training
d. Take photo or video
Request for Clearance to Conduct Media Coverage
Request for Checklist of Application for Bidding
Request for Payment of Food Supplies Expenses
Request for Conduct of Medical/Dental Services
Request for Assistance in the Conduct of Medical/Dental Services Mission
Filling of Complaint and Action Center
Page 136 of 173
REGIONAL OFFICES FRONTLINE PUBLIC SERVICES:

Request for Checklist of Application for Jail Officer 1 Position
8:00 AM 5:00 PM; Monday to Friday without noon break
Who May Avail of the Service: Any one
What Are the Requirements: None
Duration: 15 - 20 minutes
Page 137 of 173

Step
Applicant/Client
Service Provider
Proceed to the
Information Area
to log-in in the
visitors log book
Client log-in the
visitors log book
and
pin
the
visitors security
tag
Proceed to the
OHRRM
to
secure copy of
checklist

client
and
give
visitors pass
Instruct the client to
proceed
to
the
OHRRM
Duration of
Activity
5 to 10
minutes
Duty Officer at the gate

(OGS)
2 minutes
Information Desk
Admin Nor gives

3 minutes
checklist to the
client.
Give
instruction
to
comply with the
requirements and
return
to
the
OHRRM as soon
as he has all the
necessary
documents. Client
will
then
be
instructed on the
next step
END OF TRANSACTION
Page 138 of 173
Person In Charge
Admin NOR
Form
Check
List
Recruitment and Processing for Jail Officer 1

Any one qualified to apply.
1. Transcript of Records
2. College Diploma
3. PRC Board Rating or CSC Certificate of Eligibility, Penology Officer, PD 907 and other equivalent of 2nd level eligibility
4. Birth Certificate issued by NSO
5. Marriage Certificate issued by NSO (if married)
6. Applicant should not be less than 21 years old and not more than 30 years old
7. Applicants should be at least 52 in height for female and 54 for males
Duration: 3 4 months
Page 139 of 173

Step
2
3
5
6
Applicant/Client
Proceed to the
Information Area to
log-in the visitors log
book
Client
log-in
the
visitors log book and
pin
the
visitors
security tag
Proceed
to
the
OHRRM for height
measurement. Once
passed,
submit
requirements in a
folder with tabbings to
the OHRRM
Service Provider
Duration of
Activity
Verify identity of the client and give 5 to 10 minutes
visitors pass
Person In
Charge
Duty Officer
at the gate
(OGS)
Instruct the client to proceed to the

OHRRM
2 minutes
Information
Desk
Recruitment Officer evaluates the folder

and advises the applicant to wait for the
notice to report
15 minutes
Recruitment
Officer
Recruitment Officer notifies the applicant

5 minutes
upon receipt of availability of quotas and
Recruitment
vacant positions from the national office
Officer
by mail, call or text.
(Meanwhile the HRRM sends letters to the
2 weeks
Recruitment
agencies concerned to verify the
(depends on the
Officer
authenticity of the documents submitted
agencies
by the applicant.)
concerned)
(Request the Office of Intelligence and
2 weeks
Investigation
Page 140 of 173
Form
10
11
12
Investigation to conduct background

investigation on the applicant.)
Applicant
receives OHRRM recommends applicant for panel
Notice
from
the interview
OHRRM
Applicant reports for Panel interviewers are the members of the
interview in proper Board of Selection and recruitment
attire
composed of the different chiefs of section
or offices. As the applicant answers the
questions the members of the panel rate
the participant accordingly
Applicant reports daily All applicants will be rated and ranked
for OJT and for further from highest to lowest (those who passed
instruction
will proceed to the next step)
Applicant continues to
report and perform the
task
assigned
to
him/her
HRRM Officer process the documents

required for hiring such publication/posting
of vacancy, authentication of documents
and others
Once all the requirement and procedures
have been complied, oath taking of
client/applicant is scheduled.
Applicant takes his/her The Regional Director with the presence

oath of office
of the Chief, Admin administers the oath
END OF TRANSACTION
Page 141 of 173
Officer
15 minutes
Chief, Admin
30 minutes
Members of
the Panel
1 day
HRRM Officer
3 to 4 weeks
HRRM Officer
30 minutes
HRRM Officer
15 minutes
Regional
Director
Request for Clearance to Conduct Activity:

a. Interview
b. Gather Data/Research
c. On-the-job training
d. Take photo or video
8:00 AM 5:00 PM; Monday to Friday
Any school or group of students who wants to avail for school compliance or requirement to:
a. Interview
b. Gather data/Research
c. On-the-job Training (OJT)
d. Take Photo or video
1. Letter request from the Dean of the Department where the students are enrolled and countersigned by the
school/University President
2. Request should be formal, typewritten and addressed to the Regional Director of the BJMP Regional Office where
the jail is found
3. Letter request should be sent to the Regional Office 15 days prior to the actual date of the activity to give ample
time for the Regional Office to coordinate the activity with the jail or inmate concerned.
Duration: 15 17 days estimate.
No fee, charge or payment for the service/
Page 142 of 173

Clients prepare the letterrequest signed by their

Dean and noted by the
school President. Hand
carry the letter to the
Regional Office or mail the
same
Client receives the letter of

approval
Client proceeds to the jail to
conduct the activity on the
date and time approved
subject to the conditions set
therein
Service Provider
Letter is received at the Operations
Division of the Regional Office and
advises the client to expect a reply
within 10 days
The Chief of Operations Division

recommends to the Regional
Director the approval of request
Within 10 15 days Operations
NOR will send a message to the
client that the request has been
granted/denied/ modified
Operations NOR will fax a
message to the jail concerned that
the
request
has
been
granted/denied/modified
In the jail the Officer of the Day
received the visitors/guest and
assist them in their needs
END OF TRANSACTION
Page 143 of 173
Duration of
Activity
10-15 days
Person In
Charge
Operations
NOR
30 minutes
Chief,
Operations
Division
Operations
NOR
10 minutes
3 minutes
Operations
NOR
Depends on
the activity
Operations
NOR
Form
Request for Clearance to Conduct Media Coverage in Jails

Saturdays & Sundays on urgent request only.
In any medium (TV, Radio or Print) who wants to conduct media coverage inside the jail by:
a. Interview
b. Research/gather facts
c. Take photo or video
Letter request or call.
Duration: 15-17 days estimate.
Page 144 of 173

Step
Applicant/Client
Clients can directly

coordinate with the
Regional Office
through letter request
or call
Client receives
letter of approval
the
Client proceeds to the

jail to conduct the
activity on the date
and time approved
subject
to
the
conditions set therein
Service Provider
Duration Person IN Charge Form

of Activity
Letter request or call is received at 10-15 days Operations NOR
the Regional Office. If found urgent
it is immediately forwarded to the
Office of the Regional Director
(RD)
The Chief of Operations Division
30 minutes Chief, Operations
recommends to the Regional
Division
Director the approval of request
Within 10 15 days Operations
10 minutes Operations NOR
NOR will send a message to the
client that the request has been
granted/denied/ modified
Operations NOR will fax a 3 minutes
Operations NOR
message to the jail concerned that
the
request
has
been
granted/denied/modified
In the jail the Officer of the Day Depends
Officer of the Day
received the visitors/guest and
on the
assist them in their needs
activity or
agreed
time
END OF TRANSACTION
Page 145 of 173
Request for Checklist of Application for Bidding

Any individual or group not disqualified or prohibited to enter into any bidding with the government
1. Letter of Intent
2. Eligibility documents of the applicant
a. Business Permit
b. Philippine Construction Association (PCA) License
c. DTI Certificate
d. ITR
e. Mayors Permit
f. List of Previous Completed Projects
g. Certificate of Non-Inclusion in the Blacklist
h. Affidavit of Non-inclusion in the Blacklist
i. Statement of availability of key personnel and equipment
j. Credit line Certificate from the bank
(Above requirements are based on the existing implementing Rules and Regulations of the Government Procurement Reform Act or RA 9184).
Page 146 of 173

Step
Applicant/Client
Service Provider

Regional Office and
identify him/herself and
his/her purpose
Duty
Officer
verifies
identification card and client
register at the log book.
Issue visitors pass and give
instruction
where
the
Logistics Division can be
found
Client now proceeds to The Personnel-in-charge at
the Logistics Division
the
Logistics
Division
conducts
preliminary
interview
as
to
what
company he/she represents,
position and authority
Duty personnel at the
logistics Div will give copy of
the requirements of
application for bidding
Client has to comply with Duty personnel instructs the
all the requirements in the client on what will be the
checklist
next step
END OF TRANSACTION
Page 147 of 173
Duration of
Activity
5 minutes
Person IN Charge
30 minutes
Personnel in charge
at the Logistics
Division
10 minutes
Personnel in charge
at the Logistics
Division
3 minutes
Personnel in charge
at the Logistics
Division
Duty Gate Officer
Form
Request for Payment of Food Supplies Expenses (FSE)

Any individual or group engaged in catering in catering service not disqualified or prohibited to enter into any bidding
with the government.
Annual Requirements:
1. Mayors Permit
2. Sanitary Permit
3. BIR/DTI Certificate
4. Certificate from Chief of Police on the Appointment of Caterer
Monthly Requirements:
1. Disbursement Voucher (Box C must be signed Claimant)
2. Food Supplies Expense (FSE) Voucher
3. Daily Computation of Ration
4. Week/Daily Menu
5. Jail Population Data (fill up Committed and Released Columns)
6. Report of Changes/Daily Change Report
7. Comprehensive Listing of Inmates
8. Open Market Purchase/Receipts
9. Authenticated Commitment and Release Orders
Page 148 of 173
Note:
Deadline of submission of claims shall be on the 2nd day of the following month.
To avoid delays of payment, documents should be complete and submitted on time.

Step
Applicant/Client
Service Provider
Duration of Person In
Activity
Charge
Duty Officer verifies identification card and 2-3 minutes
Duty Gate
Regional Office and
client register at the log book. Issue visitors
Officer
identify him/herself and
pass and give instruction where the
his/her purpose
Comptrollership Division can be found
Submit
Prisoner Receives and records the PSV in the 2 minutes Personnel in
Subsistence
Voucher logbook as to its date of receipt, payee and
charge at the
with
attached amount
Comptrollers
requirements
and
hip Division
supporting documents
Examine and evaluate the PSV, attached
requirements/supporting documents and
5-10
assigns obligation numbers and records in
minutes
the RAOMO.
Client will be instructed on the next
process and advise the client when to
claim the money
END OF TRANSACTION
Page 149 of 173
Form
Request for Assistance in the Conduct of Medical/Dental Services/Mission

Any interested party who wants to conduct medical and dental services or mission in BJMP manned jails
Formal letter request addressed to the Regional Director which can be mailed or hand carried. Letter request should
be sent at least 15 days prior to the actual date to give ample time to our health service personnel for the arrangement of
schedule and preparation on the conduct of the mission.
Step
Applicant/Client
Service Provider
Duration
Person In
of Activity
Charge
Client can mail or hand
Bearer has to show his identification card
3-5
Duty Gate
carry his letter request to
and log in the visitors log book;
minutes
Officer
the regional office
Duty gate officer will refer the client to the
health office.
Client now proceeds to the Health Personnel will receive the letter 10 minutes Personnel in
Health Service Unit and give request and coordinates with the jail
charge at the
his letter request to the duty concerned and instruct the client on the
Health
personnel
next process
Service Unit
END OF TRANSACTION
Page 150 of 173
Form
Filing of Complaint and Action Center

Any interested party/ies who should have any complaint or grievance against any BJMP personnel may file
appropriate charge.
For Formal Charge1. Written Charge
2. With corresponding evidence
3. Address to the Regional Director where subject personnel is assigned or directly to the Chief,
BJMP
For Informal Charge
Thru text in e-text/e-tawag kay Hepe Program
If you are using Globe at CP No. 0915-3111580
If you are using Smart at CP No. 0939-2752427
If you are using Sun at CP No. 0933-381574
Duration: 6 to 8 weeks
Page 151 of 173

Step
Applicant/Client
Client can file formal or informal

charge. If client opts to file a
formal charge, he/she has to
appear in person at the Office of
the Intelligence and Investigation
Division of the Regional Office
for evaluation and concurrence.
Client now proceeds to the I & I
Division and submit his written
charge and furnish the office
with all the necessary evidence
Service Provider
Duration Person In Charge

of Activity
Client has to show his identification
3-5
Duty Gate Officer
Card and log in the visitors log book. minutes
Duty Investigating Officer will

30
Investigating
conduct the preliminary interview minutes
Officer
and require that the complainant to 1 hour
and his/her witnesses submit sworn
in affidavits and other evidence/s to
support claim
Client waits for the resolution of Investigating Officer will study the
2 to 3
Chief, I & I
the Investigating Officer
documents, affidavits and evidences weeks
Division/ Director
submitted by the complainant. If
for the Directorate
found meritorious, then appropriate
for I & I
charge/s will be filed against the
erring personnel
Client can file informal charge by The Regional Director or the Chief,
2 to 3
Chief, I & I
call or text using the given cell BJMP will act on the matter and weeks
Division/ Director
phone
forward the same to the Office
for the Directorate
numbers
concerned for formal investigation
for I & I
END OF TRANSACTION
Page 152 of 173
Form
DISTRICT, CITY & MUNICIPAL JAIL LEVEL:

F R O N T L I N E P U B L I C S E R V I C E S:
Visitation Service
Issuance of Certificate of Detention
Accreditation of Jail Ministry
Commitment of Inmate
Release of Inmate
Request for Clearance to Conduct Paralegal Activities in Jail
Page 153 of 173
DISTRICT, CITY & MUNICIPAL JAILS FRONTLINE PUBLIC SERVICES:

Visitation Service
Spouse, parent, child, sibling, relative or friend of the inmate
Valid Identification Card or Community Tax Certificate
Page 154 of 173

Step
Applicant/Client
Service Provider
Duration
of
Activity
2 minutes
Proceed to the Desk Officer Desk Officer issue Visitors Form

Area to secure Visitors
Form
Submit the accomplished Receive and evaluate the identity of the 2 minutes
form to the Desk Officer
Visitor
and
issue
Temporary
Control/Visitors Tag and stamp jail
seal and or Visitor on the right hand
of the visitor
Proceed to the Search Area Visitor is subjected to body search and 5 to 10
for frisking, search and other his/her belongings
minutes
SOPs on Jail Visitation.
Items such as money, jewelries,
cellular phones, etc. are to be kept by
the Jail Property Custodian who will
issue Property Control Tag
Proceed to the Visiting Area Provide the Visitor with a short briefing 5 minutes
on basic jail rules and regulations
Upon termination of visiting Return the personal belonging/s of the 2 minutes

time,
proceed
to
the visitor
Property Custodian and
surrender
the
Property
Page 155 of 173
Person In
Charge
Form
Desk
Officer
Visitors
Form
Desk
Officer
Searcher
Property
Custodian
Duty
Officer/
Visiting
Area
Personnel
Property
Custodian
Control Tag
Proceed to the Desk Officer Check the presence of stamp of jail 2 minutes
to Claim I.D.
seal or the word VISITOR on the right
hand of the visitor before allowing the
person to go out
END OF TRANSACTION
Desk
Officer
Issuance of Certificate of Detention

Members of immediate family of an inmate
Legal Counsel
Bondsman
Request letter
Fee depends on the approved Municipal or City Ordinance. Payment is made to the City or Municipal Treasurer.
No ordinance no payment fee or charge for the service.
Page 156 of 173

Step
1
2
3
4
5
6
7
8
9
Applicant/Client
Service Provider
Proceed to the Jail

Admin/Records Section and
secure application form
Submit the accomplished form
Duration of
Activity
Provide the applicant with the 3 minutes
form
Receive and review the

application form
Retrieve inmates record from
file
Inform the applicant to proceed
to
the
Municipal/City
Treasurers Office and pay the
necessary fee
Proceed to the Municipal/City Prepare the Certificate of
Treasurers Office
Detention
Pay the fee
CTO/MTO
issue
Official
Receipt
Proceed
to
the
jails Type the OR number in the
Admin/Records Section and Certification
show the OR
Warden signs the Certificate of
Detention
2 minutes
Receive the
Detention
2 minutes
Certificate
of Issue
the
Certificate
of
Detention to the Client
END OF TRANSACTION
Page 157 of 173
5 to 10
minutes
2 minutes
5 minutes
5 minutes
Person In
Charge
Records
Officer
Desk Officer
Form
CD
Application
form
Records
Officer
Records
Officer
Records
Officer
CTO/MTO
3 minutes
Records
Officer
2 minutes
Records
Officer/Warden
/OD
Records
Officer
OR
Accreditation of Jail Ministry

Religious groups or individual
Request letter
Page 158 of 173

Step
5
6
Applicant/Client
Present valid ID at the Gate
Officer and fill up entries of
the log book and inform the
Gate Supervisor of the
purpose
Client submit letter request
in writing addressed to the
Warden thru the Chief, IWD
Client waits
Client
agree
to
the
agreement
and
affix
signature in the MOA or
MOU
Client can now start with
the request for jail ministry
according to the MOA/MOU
Client returns the visitors
pass to the Gate Officer
Service Provider
Duration
of
Activity
Gate Supervisor verifies the ID, issue 3 minutes
visitors pass and stamps jail seal
VISITOR at the right hand of the client.
Instruct the client to proceed to the IWD
Office.
Chief, IWD assesses the letter request 5 minutes
and purpose of the client if the schedule
is
available
and/or
recommends
modification on the request
If the Client and C, IWD arrived with a
10
final agreement, a Memorandum of minutes
Agreement/Understanding is prepared
Client thru the recommendation of the
15
Chief, IWD now proceed to the Wardens minutes
Office for the formal signing of the
MOA/MOU
Chief, IWD issue identification cards to
20
the client/s and brief client/s with the minutes
existing jail rules and regulations
Chief, IWD informs the gate officer 3 minutes
regarding the service that will be
provided by client
END OF TRANSACTION
Page 159 of 173
Person In
Charge
Form
Gate
Supervisor
C, I WD or
IWD NOR
C, I WD or
IWD NOR
Warden/C,
I WD
C, IWD
C, IWD
MOA
Or
MOU
Commitment of Inmate
Any person-in-authority who is issued a commitment order by any court of law.
Mandatory:
1. Commitment Order duly issued by the court
Necessary:
1. Medical Certificate
2. Turn-over Form
3. Information
4. Certificate of Detention
Duration: 10 15 minutes (per inmate)
Page 160 of 173

Step
Applicant/Client
Service Provider
Committing Officer will

present valid ID at the
Gate Officer and fill up
entries of the log book
and leave firearm if
any, with the Gate
Supervisor
Committing
Officer
proceeds to the Desk
Officer on duty and
present the documents
together
with
the
inmate in tow usually in
hand cuff
Gate Supervisor verifies the

ID
presented
of
the
committing officer
Desk Officer examines the

documents presented, if in
order, DO accompanies the
Committing Officer to the
Records Officer to hand in the
documents
and
the
corresponding inmate for
commitment
Records Officer receives the
documents presented and
assigns the inmate to a cell
and conduct searching
procedures on inmates
personal belonging/s.
Duration of
Activity
3 minutes
Person In
Charge
Gate
Supervisor
2 minutes
Records
Officer
3 minutes
Records
Officer
END OF TRANSACTION
Page 161 of 173
Form
Release of an Inmate
Any person (court officer) who is issued a release order by the committing court.
1. Release Order with the Criminal Case Number appearing in the records file of subject inmate
2. Corresponding Information Sheet for comparison
Duration: 2 hours
Page 162 of 173

Step
Applicant/Client
Service Provider
Duration
of
Activity
Gate Supervisor verifies the 2 minutes
ID presented
Person In Charge
Court Officer
Gate Supervisor
present valid ID at
the Gate
Court
Officer Records Officer receives the 2 minutes
Records Officer
proceeds to the release order presented by
Records Office and the court officer
hand in the release
order issued by the
Presiding Judge
Records Officer examines the
30
Records Officer
documents as to authenticity. minutes
Examines and review the
inmates records on file for
any pending case. Verify with
the issuing Court.
If inmate has no other
30
Records Officer
pending case/s based on file
minutes
a certificate of discharge is
issued and he/she is now free
to leave the jail premises.
END OF TRANSACTION
Page 163 of 173
Form
Certificate
of
Discharge
Request for Clearance to Conduct Paralegal Activities in Jail

1. Students who wants to conduct paralegal activities in jail as a part of school requirement; and
2. Individuals or cause oriented groups desirous in helping inmates hasten the litigation process and fast
track their release.
For students recommendation letter from the Dean of the School noted by the President.
For individual or cause oriented groups letter request, clearly stating their purpose and schedule.
Duration: 2 hours
Page 164 of 173

Step
Applicant/Client
Service Provider
Duration of
Activity
Hand carried request follow the usual 3 minutes
procedure observed at the gate. Gate 5 7 days
Supervisor will refer the client to the C,
Paralegal Section.
For mailed or faxed letter request, once
received it will be acted upon and response
will be sent to the client
Client submits
formal request in
writing addressed to
the Regional
Director, thru the
Warden. Client may
hand carry or send
letter by mail or fax
Client proceeds to C, Paralegal Section will assess the request 5 minutes
the
Paralegal that it is not in conflict with other groups and
Section
forward favorably the letter to the Warden
If the Warden approves, the C, Paralegal 30 minutes
Section and the Client prepare the
Memorandum
of
Agreement
or
Understanding
Client proceeds to Client is oriented by the C, Paralegal 30 minutes
the Wardens Office Section on jail rules and regulations and
assist the client and Warden in the signing
of MOU or MOA
Client
can
now C, Paralegal Section furnish the Officer of
conduct
paralegal the Day and the
activities
Gate Officer for clients schedule.
END OF TRANSACTION
Page 165 of 173
Person In
Charge
Gate
Supervisor
C, Paralegal
Section
Form
C, Paralegal
Section
C, Paralegal
Section
Warden/C,
Paralegal
Section
MOA
or MOU
CLIENT FEEDBACK FORM

Name (Pangalan) :__________________________________________________________________________
Address (Tirahan): _________________________________________________________________________
Contact Number (Telepono/Cellphone): _________________________________________________________
Office/Department (Opisina/Departamento) ________________________________________ ______________
Comments/Feedback on our Services (Komento Tungkol sa Aming Serbisyo)
_________________________________________________________________________________________
______________________________________________________________________ ___________________
Complaint/s/Problem Encountered During Your Transaction in Our Office (Reklamo o Problema tungkol sa
naranasan sa mga kaukulang transaksiyon na ginawa mo dito sa aming opisina):
_________________________________________________________________________________________
_________________________________________________________________________________________
When did it happen? (Kailan po nangyari?)___ ____________________________________________________
Would you like our written reply on our action taken with regards to your complaints? (Nais niyo po bang sagutin
kayo sa pamamagitan ng sulat kung ano ang aming naging aksiyon hinggil sa iyong reklamo?)
YES (Oo) ____ NO (Hindi) ____
_______________________________
Signature
_____________________________
Date
Page 166 of 173
Definition of Terms:
(NOTE: the following are defined as they are operationally used in the Bureau)
Public Safety involves the prevention of and protection from events that could endanger the safety of the general public
from significant danger, injury/harm, or damage, such as crimes or disasters (natural or man-made).
Safekeeping the temporary custody of a person under detention for his/her own protection, safety or care; and that of
the community.
Development a gradual process of advancement or growth through the use of series of interrelated activities such as
exercises, trainings or group dynamics for the purpose of refining or transforming a person into a useful and productive
individual.
Professionalization aim of RA 9263; an act providing for the professionalization of the Bureau of Fire Protection (BFP)
and the Bureau of Jail Management and Penology (BJMP), amending certain provisions of RA 6975. (See full text of the
law).
Clientele the inmates, visitors and guests of the jail. (Jail context only).
Longevity Pay corresponding increase in the amount of salary for every five (5) years continuous service in the
government under existing laws whose grant are computed on the rate of base pay.
Paralegal refers to the task undertaken by a BJMP personnel whose primary function is to help the inmates in the
disposition of their cases filed in courts and other interrelated agencies that has jurisdiction over them.
Shopping a method of procurement of goods whereby the procuring entity simply requests for the submission of price
quotations for readily available off-the-shelf goods or ordinary/regular equipment to be procured directly from suppliers of
known qualification. (See Sec. 52, IRR of RA 9184).
Page 167 of 173
Direct Contracting also known as single source of procurement of goods that does not require elaborate bidding
documents. The supplier is simply asked to submit a price quotation or pro-forma invoice together with the conditions of
sale. The offer may be accepted immediately or after some negotiations. (See Sec. 50, IRR of RA 9184).
Adjudication - to make an official decision about a problem or dispute.
- means an Agency proves for the formulation of a final order.
CDS Chief Directorial Staff
CS Career Service
DCA Deputy Chief for Administration
DCO Deputy Chief for Operations
DPRM Directorate for Personnel and Records Management
GO General Order
HRD Human Resource Division
Jail Officer uniformed personnel of the BJMP
MWD Morale and Welfare Division
NCA Notice of Cash Allocation
NP- Neuro-Psychiatric
Page 168 of 173
OB Official Business
OBR Obligation Request
RCA Replacement Clothing Allowance
RD Regional Director
RMD Resource Management Division
RO Regional Office
RSBS Retirement and Separation Benefit System
SAO Supply Accountable Officer
SARO Special Allotment Release Order
SO Special Order
Page 169 of 173
BJMP NATIONAL HEADQUARTERS OFFICE DIRECTORY

August 2013
Name/Rank/Designation
J/CSUPT DIONY DACANAY MAMARIL,CES(E)
Officer-In-Charge
J/CSUPT DORIS REMEDIOS DORIGO, CESO IV
Deputy Chief for Administration
J/CSUPT DORIS REMEDIOS DORIGO, CESO IV
Deputy Chief for Operations
J/CSUPT ROMEO SINDINGAN ELISAN JR, MPA
Chief Directorial Staff conc
OIC, Internal Audit Service
J/SSUPT ABRAHAM P LINTAO, DSC
Director for Operations
J/SSUPT EMMANUEL TABO SICIO, DSC
Director Personnel & Records Management
J/CSUPT ALFREDO DAUPAN SOLIBA JR, TLPE
Director for Comptrollership
J/SSUPT ALLAN SULLANO IRAL, CES E
Director for Logistics
J/SSUPT RENATO P GACUTAN, DMD, MBA
Director for Program Development
J/SSUPT AMELIA ABBARIAO RAYANDAYAN
Director for Inmates Welfare & Development
J/SSUPT RUEL S RIVERA, MPA
Director for Investigation & Prosecution
Page 170 of 173
Contact No.(direct/local)
Trunk line 927-6383
456-1920/102
456-1922/103
104
124/
108
455-0200/105
926-7756/106/107
453-9001/110
111
112
453-05-21
120
J/SSUPT DENNIS U ROCAMORA, CES (E)

OIC, Directorate for Intelligence
J/SUPT CAROLINA CABANGAN BORRINAGA
Chief, Program Management Office conc
OIC, Community Relation Service
J/SSUPT CESAR F BALDERAS, DSC
Director for Human Resource Development
J/SUPT RINCO TADEM MONTAUS
OIC, Finance Service
J/SUPT MA VICTORIA E VALERIA, MD
Chief, Health Service
J/CINSP ROY PANTI VALENZUELA, TLPE
Chief, Legal Service
J/SUPT ANTONIO O GERENTE, DSC
Chief, Chaplaincy Service
J/SINSP SOCRATES COLICO NICART
Chief, Information & Communication Technology Service
J/INSP MONTANO A ABARICO JR.
Chief, Headquarters Support Service Unit
SJO4 VICTORINO M ONATO
NESJO (Natl Executive Senior Jail Officer
Mr. Arnel Sinocruz Romero
Chief, Accounting Service
Mrs. Geronimo Medrano Andres
Supply Accountable Officer, BJMP-Wide
Page 171 of 173
454-7271
101
456-1979/117
466-8087
116
109
113
122
118/110
115
119
114
125
BJMP REGIONAL DIRECTORS DIRECTORY

As of August 2013
RANK/NAME DESIGNATION
J/SSUPT ROMEO S VIO
RD, BJMPNCRO
OFFICE NO.
MOBILE NO.
Address
0920-9149348
09237498837
5th Flr., 1152 Seneca Plaza Bldg.,

E. Rodriguez Sr. Ave., 13th St.,
New Manila, Quezon City
09237497057
Parian, San Fernando City, La

Union
Regional Government Center,
Carig Sur, Tuguegarao City,
Cagayan
Diosdado P. Macapagal Regional
Government Center, Maimpis City,
San Fernando, Pampanga
J/SSUPT EMILIO C CULANG JR

RD,BJMPRO1
FAX 414-8605 (ADMIN)

624-7032 (RD)
624-7033 (OPNS)
FAX (072) 700-2068
607-6542
J/SSUPT REX DOMOPOY DELARMENTE, DSC

RD,BJMPRO-II
FAX (078) 304-0852

624-0217
0920-9590158
09237497058
J/SSUPT ARNULFO P OBIAS, DSC

RD, BJMPRO-III
FAX (045) 455-0870

961-3842
861-3450
0908-8872017
J/CSUPT SERAFIN P BARRETTO JR, CEO VI

RD,BJMPRO-IVA
FAX (042) 710-6944(ADMIN)

373-7034 (OPNS)
710-3662 (FIN)
0917-8076827
09237497060
Dalahican Road,
Brgy.,Ibabang,Dupay, Lucena City
0918-3538338
09237497065
No. 6-8 Brgy. Bulbok, Batangas

City
0939-9166840
09237499089
P. Aquino St., Fort San Pedro,

Iloilo City,5000
0999-3989061
09237499082
13B Veloso St., Guadalupe, Cebu

City,6000
J/SSUPT LINDA F MINGOA, DSC

RD,BJMPRO-IVB
J/SSUPT IGNACIO SARABIA PANTI, DSC
RD, BJMPRO-VI
J/CSUPT DEOGRACIAS C TAPAYAN, TLPE
RD, BJMPRO-VII
FAX (043) 300-6303

FAX (033) 337-3313(FIN)
336-2545 (OPNS)
336-9203
Fax (032) 412-7717
254-4747
Page 172 of 173
0922-8507160
09237497058
J/SSUPT HERNAN G GRANDE, MPA, DSC

RD, RBJMPRO-VIII
FAX (053) 325-8832

321-6905
0927-8120791
09237498993
J/SSUPT MICHAEL E VIDAMO SR, TLPE

RD, BJMPRO-IX
FAX (062) 925-0733

215-4199
0922-3093968
09237498999
J/SSUPT MARLON C TORREGUE, DSC

RD,BJMPRO-X
(088) 309-0006
FAX 858-4137(Satellite Ofc)
0920-9511732
09237499007
3rd Floor, Tri-Star Bldng., 170

Avenida Veteranos St., Tacloban
City
BJMPRO-IX Building
Brgy. Lenienza
Pagadian City
F. Delima St., Lumbia, Cagayan
de Oro City
J/SSUPT AMELIA V TALENTO, TLPE

RD, BJMPRO-XI
FAX (082) 2440028

2440928
0919-3185406
09237499009
Davao City Jail Compound, Ma-a

Davao City,7000
FAX (083) 553-2335
0917-5110228
09237499020
Leyva Bldg., Daprosa Avenue,

Gen. Santos City, 9500
FAX (085) 342-8668
0920-8056793
09237499023
FAX (074) 443-5295
0918-5356911
09237499027
3rd Floor, Rudy Tiu Bldg, AD

Curato Corner T Sanchez St.,
Butuan City
2nd Floor, Baguio City District Jail
Bldg.,Abanao St., Baguio City
J/SSUPT DANIEL JONDANERO DEQUITO JR,

DSC
RD, BJMPRO-XII
J/SSUPT ROMEO L OGOY
RD, BJMPRO-XIII
J/SSUPT NIDA G RAMOS, MD, DSC
RD, BJMP-CAR
J/SSUPT MAMERTO PADERNOS DELLORO
JR, DSC
RD, BJMP-ARMM
J/SSUPT EMILIE PANTOJA ARANAS, DSC
Director, JNTI
FAX (064) 421-4950
0917-7228069
09237499032
FAX (049) 834-6827
0927-9808411
09237499039
Page 173 of 173
BJMP Regional Office-ARMM, 28

Oblates Drive corner Rosales St.,
RH 6, Cotabato City
Camp Vicente Lim, Canlubang,
Calamba City, Laguna

BJMP Services Guide

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TABLE OF CONTENTS

Directorate for Personnel and Records Management

B. Resource Management Division

C. Morale and Welfare Division

Directorate for Human Resource and Development

Directorate for Inmates Welfare and Development----------------------------------------------------------------------------

Directorate for Program and Development---------------------------------------------------------------------------------------

Directorate for Investigation and Prosecution----------------------------------------------------------------------------------

Directorate for Intelligence -----------------------------------------------------------------------------------------------------------

Directorate for Logistics

Health Service Unit

Office of the Finance Service

Non-Payment and Remittances -----------------------------------------------------------------------------------------------

Community Relations Services

Office of the Accounting Service

District, City and Municipal Jails Frontline Public Services

STRENGTHENING LINKAGES WITH THE COMMUNITY

B. Resource Management Division

Career Course and Training Section

Directorate for Program Development

Data Provision/Assistance to Students/Researchers on Matters Related to Jail Management

Research on Jail Design and Standards

Filing of Complaint/Case for Support and other Monetary Benefits

DIRECTORATE FOR PERSONNEL AND RECORDS MANAGEMENT

How to Avail of the Service:

Present valid BJMP

Verify identity of the

Accomplish the RMD Prepare the Certificate

the Record and release the

II. REPORT OF CHANGES

Verify identity of the

Photocopy the appointment

III. RETRIEVAL OF DOCUMENTS IN 201 FILE

How to Avail of the Service:

Verify identity of the

How to Avail of the Service:

Verify identity of the

Wait for the copy

Prepare the document

Receive the copy Release

V. ISSUANCE OF SERVICE RECORDS

How to Avail of the Service:

Verify identity of the

Provide the Service

Update service record

Let the client receive the

VI. ISSUANCE OF CERTIFICATE OF LEAVE CREDITS

Verify identity of the

For personnel newly

Prepare the Certificate

Let the client receive the

Wait for the

IT JNCO encodes the data 7 minutes

Receive the ID and

Let the client receive the

How to Avail of the Service:

Submit the requirements Check if all requirements are

Receives the NOSA and

Encode the entries in the

Have the document verified by 1 minute

B. RESOURCE MANAGEMENT DIVISION

Duration: 2-3 weeks for group of 15 applicants

Conduct initial interview