Operations Manual

Office Personnel

Table of Contents
1

Our Company

pages 3-4

Dress Code

pages 4-6

Behavior Code

page 6-10

Organization

pages 10

Operations:

pages 10-11

Policies and Procedures:

pages

11

Operational Forms

pages 11-19

Position Contract:

pages 20

Company
2

Company Story
This company began as a one-man furniture refinishing operation in September of
1986 and has ran continuously except for a period of about 10 years when it
became a candy route business. This interruption was due to illness caused by the
chemical of the refinishing operation. We have stayed in business because we offer
exceptional service and quality to our customers and they have come back and
referred us to others often.
This company is ultimately a recycling company. Furniture that would otherwise end
up in the landfills is instead made beautiful and operational again. This saves trees,
which would be used to build new furniture to replace the furniture that would end
up in the landfills. We do use chemicals, but with proper disposal, they can be
disposed of without destroying our planet.
Furniture from ones past has many memories attached to them. Sentimental value
plays a part when deciding if a piece of furniture should be refinished. The
customer will make that decision. If we can bring happiness and return fond
memories to our customer then we have done a good thing.
We want a company that gives value to the customer and is a good work
environment for our employees. We will create a work environment that will allow
for growth and improvement for our employees. We want all those who work for
this company to be proud of their company and enjoy working here.

Company Philosophy
We bring the beauty back to furniture. We take the old and worn and make it
useable and desirable again. We treat the furniture we work on as if it were our
own. We never take short cuts, but we do all our work with quality. Our name is on
every piece of furniture we work on.
Every contact our customers have with us needs to be an enjoyable and consistent
experience. They need to know that they are valuable and that we see them as
such.
We will offer our service at a competitive price and always give the customer more
than they expect. As a company, we need to make a profit, but never at the
expense of good service and value to the customer. Everything we offer to our
customer must be of great value and professional in nature.
We exist to serve the customer. Customers are not interference to our business
they are our business. If we fail to serve our customer, we have failed.
Our company desires to grow. A company that does not look at how it does
business will stagnate. We encourage employee suggestions at all levels of our
company. All suggested changes will be given an honest evaluation and if deemed
useful will be implemented. Please help our company grow.

Company Product
We are a furniture refinishing and repair company. We work with satin lacquer as
our medium. We do not paint furniture or do cabinets in the home. We work with
furniture. Our real product is returning fond memories to our customer.

Dress Code:
This company is aware that people like to express themselves in the way
they dress. In order to create a professional atmosphere at work the
following dress code is established. In general, we want our employees to
maintain a neat and clean appearance that is appropriate for the workplace
setting and for the work being performed.( https://www.shrm.org/resourcesandtools/tools-andsamples/policies/pages/businessandcasualattirepolicy.aspx)

Under certain conditions, the dress codes may need to be revised to a more
casual fashion, but employees are still expected to present a neat and
modest appearance. In the event that a more casual fashion needs to be
implemented it will be communicated to the employees through their
immediate supervisors.
Office employees
Office personnel come into direct contact with the customer and so the dress and
grooming standards is stricter than the shop standards.
Dress and grooming for men:

Hairstyles should be clean and neat, avoiding extreme styles or colors. If

worn, mustaches and beards should be trimmed, neat looking and not be too
long. No earrings and body piercings that show. Body art (tattooing)
distracts from a professional look and so all body art will be covered up.
Clothing should be modest in fabric, fit, length, style, and professional
looking for the office. Employees will wear dress shirts, or shirts with collars.
They will wear dress slacks that are neat, clean, and ankle length or longer.
All clothing is to be professional looking. Hats are not to be worn indoors
with the exception if they are required for religious purposes. A nice pair of
dress shoes are to be worn at all times. Clothing is not to be form fitting,
revealing, or vulgar. Your underwear is not to show. An employee is to
practice good hygiene. No offensive body odor or strong colognes are
allowed.
Dress and grooming for women:

Hairstyles should be clean and neat, avoiding extreme styles and colors.
Only one ear piercing per ear and only one pair of earrings to be worn at a
4

time. No body piercings that show besides the one pair of ear piercings for
earrings.
Clothing should be modest in fabric, fit, length, style, and professional
looking for the office. Dresses and skirts should be at least knee length or
longer. Dresses and skirts may be split at or below knee level. Modest
dresses, skirts and blouses or sweaters are appropriate for the office as long
as they are professional looking. Modest pants, or dress slacks are also
appropriate. A nice looking pair of dress shoes are to be worn in the office;
no flip flops. No hats indoors with the exception if they are required for
religious purposes. Clothing is not to be form fitting, revealing, or vulgar.
Your underwear is not to show. An employee is to practice good hygiene. No
offensive body odor or strong colognes are allowed.
Shop employees

Wear protective clothing and equipment, provided by the company, when

doing task that require it.
If a shop employee needs to go into the home of a customer, they will need
to abide by the dress and grooming standards for office personnel for this
occasion.
Dress and grooming for men:

Clothing in the warehouse/shop of our company will be less formal than

required of the office personnel, as they do not come in direct contact with
the customer. Clothing should be modest in fabric, fit, length, and style.
Clothing is to be clean and neat. Clothing is not to be form fitting, revealing,
or vulgar. Your underwear is not to show. Shoes that provide protection for
your feet are required. An employee is to practice good hygiene. No
offensive body odor or strong colognes are allowed.
Hairstyles should be clean and neat, avoiding extreme styles or colors. If
worn, mustaches and beards should be trimmed and neat looking and not be
too long. No earrings and body piercings that show. Body art (tattooing)
distracts from a professional look and so all body art will be covered up.
When required for safety and health issues safety equipment is to be worn.
We are concerned foremost with your safety and your health.
Dress and grooming for women:

Clothing in the warehouse/shop of our company will be less formal than

required of the office personnel, as the employee does not come in direct
contact with the customer. Clothing should be modest in fabric, fit, length,
and style. Clothing is to be clean and neat. Clothing is not to be form fitting,
5

revealing, or vulgar. Your underwear is not to show. Shoes that provide

protection for your feet are required. An employee is to practice good
hygiene. . No offensive body odor or strong colognes are allowed.
Hairstyles should be clean and neat, avoiding extreme styles and colors.
Only one ear piercing per ear and only one pair of earrings to be worn at a
time. No body piercings that show besides the one pair of ear piercings for
earrings.
When required for safety and health issues safety equipment is to be worn.
We are concerned foremost with your safety and your health.
Disciplinary actions

All employees will be required to keep the dress standards as they apply to
your position and work location. Failure to do so will lead to disciplinary
action including up to termination.

Behavior Code:
The success of our business is dependent on the trust and confidence we
earn from our employees, customers, and vendors. We will maintain honesty
and integrity with all people we deal with. We will conduct all business in an
honorable way.
All employees of this company agree not to behave in such a way as to
embarrass this company, and this includes actions when they are
representing the company and after hours. All employees will act in an
honest and ethical way both with the company and with its customers.
Equal opportunity employer

We are an equal employment action employer and we are committed to

providing a workplace that is free of discrimination of all types. This includes
abusive, offensive, or harassing behavior. We will not tolerate retaliation
against employees who raise genuine concerns in good faith.
Wages
Company personnel are not to discuss their wages with each other. This can lead to
hurt feelings and misunderstandings. If you have questions about your wages
discuss this with the HR department.
Legal

Our company will comply with all laws, rules, and regulations having to do
with our business. If you become aware of any possible breach in this
commitment, it is your responsibility to speak up and make known your
6

concerns. You may do this with your immediate supervisor or with the CEO
of the company if conditions warrant the latter approach.
Competition

We will not improperly cooperate or coordinate our activities with our

competitors in an attempt to collude. Our prices will be determined within
the company based upon competitive pricing.
Software

This company will not engage in the use of unlicensed software on our
computers or other electrical devices.
Health Issues

Because smoking and the use of tobacco products exposes not only the user,
but also those around them to health issues, we are a smoke-and tobaccofree company. If you must smoke, or use tobacco you must do it off
company grounds. This is a health issue, and a safety issue due to the
nature of the work we do. We are surrounded by flammable materials and
chemicals and for the safety of all involved smoking is not allowed. No
tobacco products may be used on company property or in company cars. Ecigarettes or vapor devices are included in this ban.
This is a drug free company. The use of legal drugs that impair ones work
performance is strictly prohibited, (This includes the use or possession of
marijuana). You may not use or posses alcohol on company premises. This
company strictly prohibits the illicit use, possession, sale, conveyance,
distribution, or manufacture of illegal drugs, intoxicants, or controlled
substances in any amount or in any manner. This company further
prohibits the abuse of alcohol or prescription drugs. Any violation of this
policy will result in adverse employment action up to and including dismissal
and referral for criminal prosecution.
(http://www.drugfreeworkplace.org/establish-a-drug-and-alcohol-abuseprevention-policy/)
Safety issues

We are concerned about the safety of all our employees. All safety
regulations and rules must be complied with in all activities that you engage
in. Refer to the safety manual of our company for specifics.
Work area

Keep work area professional looking, organized, clean and neat. Keeping
your work area organized, clean and neat not only make your area look
professional, but it also makes your work area a safe workspace.
7

Conflict of Interest

All employees are to avoid situations that would create a conflict of interest.
It would be inappropriate to engage in employment with our competitors at
the same time you work for this company. It is inappropriate to accept
kickbacks in any form. Any decision you make in transactions for this
company should be made with the best interest of the company in mind.
Anything that would cause you to make a decision other than the decision
that would meet the best interest of the company would be a conflict of
interest. We have a duty to advance the legitimate and lawful interest of this
company when an opportunity arises.
If you have a question concerning a conflict of interest, approach the HR
department to get clarification. If in question, ask!

Nepotism

The hiring of family and friends can cause issues for a company. Any hiring
of family and friends will need to be cleared with the management of this
company and finally with the CEO.
Gifts, Gratuities and Business Courtesies

The unlawful giving or receiving of gifts, gratuities, and business courtesies

to induce a business transaction is not allowed in this company. Certain
business courtesies conform to the reasonable ethical practices of the
marketplace so use discretion in this area. If you are uncertain about a
business courtesy, seek clarification from your immediate supervisor.
Accountability

All employees are accountable to the behavior code of this company. Each of
us is committed to doing the right thing. Just because something is legal, it
may not be ethical. Let us take a higher standard, and make the hard
decisions always to do the right thing. Violations of this behavior code are
grounds for disciplinary actions up to and including termination of
employment.
Record keeping

We create, retain, and dispose of our company records as part of our normal
course of business in compliance with all company policies, guidelines, as
well as all regulatory and legal requirements.
All company records are to be true, accurate, and complete and the data is
to be entered into our books in a timely prompt manner.
8

Personal working environment

Our goals is to create a safe and friendly work environment for all employees
of this company. If an employee does things to endanger this environment, it
can be grounds for dismissal. No employee will be asked to do anything
unsafe at work. We will abide by all laws and regulations relating to our
business.
Harassment/discrimination
No harassment or discrimination will be allowed of any employees of this
company. This includes, bullying, sexual preference, gender, race, religion,
or political views. In the case you feel you are being harassed or
discriminated against, you may go to your supervisor or if you feel it is
necessary you can bring it to the attention of the CEO (owner). All reported
cases of harassment/discrimination will be dealt with and not ignored for any
reason. We all deserve to work in an environment where we are treated with
dignity and respect. The CEO (owner) of this company will be kept abreast of
any such charges and actions taken to correct this situation. The CEO will
approve of any suggested action before it is taken.
Loyalty

All employees will be expected to be loyal to our company and our

customers. We will not share our customers information without proper
authorization. Our actions will be both ethical, legal, and right.
The bottom line of our behavior code can be summed up by asking, Am I
doing the right thing.
Absences:
If you are going to miss work, you must call in notifying the company. It is not
acceptable just to miss work and not to notify the company. Excessive absences or
not contacting the company about an absence will be dealt with first by a warning
and may lead to dismissal from employment. Remember
others are relying upon you being at work to do your responsibilities. In the case of
an unplanned absence fill out the absence form and have employee sign it when
they return and file in personnel folder.
Vacation or Time Off from work:
All vacation and preplanned time away from work must be preapproved by your
supervisor. All vacations and preplanned time away must be worked out with the
companys needs and the needs of other employees taken into account. Fill out
request for vacation or time away from work form. Both the employee and their
immediate supervisor will sign and date this form. File this form in the employees
personnel folder.
9

Emergency leave of absence:

For emergency leave time, the company will make all possible attempts to meet the
needs of the employee in an emergency. Fill out the emergency leave form request
and both the employee and the immediate supervisor will sign and date this form.
This form will be forwarded to the HR department.
Use of Company Resources
The use of company resources including, time, equipment, materials, and
information for personal use must be cleared with the company. These resources
are provided for company business use, but occasional personal use is permissible
as long as it does not affect job performance and is cleared with the company.
Company resources are not to be used for an outside business. Theft of equipment
or materials (supplies) may be grounds for immediate termination of employment.
Our company reserves the right to monitor and/or review all data and information
contained on a company issued computer or electronic device, and the use of the
internet or intranet of the company. You may not use company resources to, create,
access, store, print, solicit or send any materials that are harassing, threatening,
abusive, sexually explicit or otherwise offensive or inappropriate.
Company employees will not ask for contributions or distribute non-work related
materials during work hours without prior approval from your immediate supervisor.

Acknowledgment of reading and accepting the operational manual

All employees will fill out the acknowledge reading and acceptances of operations
manual form. Once you have read the operational manual you will get with the HR
department and fill out the form, which will acknowledge that you have read and
will abide by the requirements set forth therein. HR will then file this form in your
personnel folder.

Organization:
Organizational Chart:

10

Diagram 1
The above flow chart shows the organization as it now exist and as it will exist, but
with additional people filling the positions. As a person is hired, fill in their name on
the chart replacing the name that is currently there.

Operations:
Hours of operations
Our company works Monday through Friday. Our hours are 8:00AM until 4:30PM
When needed Saturday work is strictly voluntary.
There will be a paid 15-minute break in the morning and one in the afternoon.
All employees will take a half-hour lunch break.

Protective measures:
Employees will wear protective equipment when working around chemicals
to protect their health. When spraying chemicals and during the stripping
process a respirator will be worn. When needed, eye protection will be worn.
When sanding a protective mask must be worn to protect the employees
lungs. Protective wear is not optional. We want to protect your health.
Complaints
All employee complaints will be reported to their immediate supervisor. If
the situation requires these complaints can be made to the company CEO
(owner). All complaints are to be dealt with in a timely manner,
professionally, and in confidences. There will be no retaliation to employees
for complaints. Look at complaints as an opportunity to learn how to
improve our work place experience.

Safety Protocols

All buildings are to be secured at the end of the working day.

11

All flammable materials are to be maintained in safety containers or storage

units at the end of the day
Outside lighting is to be lit at dusk or at closing time for safety purposes,
whichever comes first.
No firearms on the premises.
No one is to work alone on the premises in the evenings.
No cash or checks are to be kept overnight on the premises.
Report any suspicious activity around the premises.
See Safety Manual for more detailed information.

Policies and Procedures

Master Operations Manuals
Office personnel will maintain master operations manuals and keep them
updated. The HR department will make sure that newly hired employees will get
their operations manuals during orientation.

Operational Forms
The following forms and instructions will aid you in doing your office work. Become
familiar with the forms, and how to use them. You will be assigned other duties as
required. When dealing with customers either by phone or in person following the
appropriate scripts.

Price List
Instructions for using Price List. (See figure 1 below)
1. In item column, locate type of furniture.
2. Determine if the job is refinishing or repairs
3. For refinishing, you must determine how much repair work is needed. If there
is a lot of work then use the higher price range. If it is a large piece for the
type of furniture then use the higher price range.
4. If a refinish job has an unusual repair such as replacing the veneer on a
tabletop or making a piece by hand to replace a missing piece on the
furniture then you would use the refinishing price plus additional repair price.
5. Some typical repair work is listed such as glue chair legs, in this case use
listed price.
6. For many repairs, you will need to determine the hours to do repairs and
multiply the hours by the hourly rate.
7. This price list will act as a guide in setting prices. If there is a lot of damage
to a piece of furniture then you will need to adjust the price up accordingly.
8. This price list is updated from information gleaned from the job ticket as
needed.

12

Figure 1

Invoice
Instructions for using Invoice. (See figure 2 below)
1.
2.
3.
4.
5.

Enter date of invoice.

Enter invoice number (this will be sequential, get from office as needed).
Enter customer information next to the to on invoice.
Enter due date (get from office as needed).
Under description area fill in details of work needed. Indicate if it is
refinishing, and what types of repairs are needed. Include the color to stain
furniture for refinishing. List each piece of furniture separately unless there is
a group (such as chairs) that have the same work required. In a case of a
group then list the price times the number of pieces in the description area
and put the final price into the line total. In the description area, include
any notes and promises made. Be detailed enough that work needed can be
ascertained by another individual.
6. For each item, include the cost in the line total.
7. Add all prices and enter into the subtotal box near bottom of invoice
8. Enter tax amount in the Sales Tax box near bottom of invoice
9. Add tax, subtotal amounts, and enter in the Total box near bottom of
invoice.
10.Leave a copy of invoice with the customer.
11.If customer decides to have work done bring back furniture to the shop after
collecting half the cost as a down payment. Make note in the description
area of money or check collected and sign.
12.If customer wants to wait to decide let them know the office will call them to
follow-up.

13

Figure 2

1.
2.
3.
4.
5.

Things we can learn from this form.

Who the customer is, and customer contact information.
We can ascertain what work needs to be done
When the due date is.
What the expected revenue is. (Needed for job ticket).
Amount of tax due.

Shop Job Flow Chart

Instructions for filling out the Shop Job Flow Chart. (See figure 3 below)
1. Fill in customers name on line one for each job. Get this information from
the invoice.
2. Fill in promised due date in the Goal row.
3. Enter the goal date for each phase of the job. Backtrack this from the goal
due date.
4. Enter the date each phase of job begins in the actual row. This will help us
know if we are on schedule.
5. Upon completion, enter finish date. The difference column will automatically
fill.

14

Figure 3
Things we can learn from this form
1. Are we planning appropriate amount of time for each type of job.
2. Are we finishing jobs on time, and if not then we can investigate the
reasons why.
3. This report will help us know how far out we are on jobs so we can
know what due dates to promise.
4. We can plan our daily work according to the goals we have set.

Job Ticket
Instructions for filling out the Job Ticket. (See figure 4 below)
1.
2.
3.
4.
5.
6.
7.

Fill in customers name.

Fill in laborers hourly wage.
Fill in ticket number. The ticket numbers are sequential.
Fill in due date.
Fill in the time used to complete each phase of work as they are completed.
Keep track of materials used in the notes section.
Using the notes, estimate the cost of materials used and enter for each phase
of work.
8. Total hours and materials cost will autofill in the form.
9. Under the Estimated Profit/Loss section the hourly cost, materials cost and
total cost all autofill.
10.Fill in the revenue amount (pretax) from the work invoice.
11.The profit/loss amount will autofill.
12.The hourly profit/loss amount will autofill.
13.If the profit/loss amount and the hourly profit/loss amount are negative, the
numbers will appear red.

Job Ticket
15

Figure 4
Things we can learn from this form.
1. We can determine which jobs are profitable and which lose money.
2. By knowing which type of jobs are profitable, we can determine which jobs to
emphasize.
3. If a certain job type losses money we can adjust cost if we can still be
competitive.
4. We can identify phases of a job that need to be more efficient.
5. By examining this form, we can determine if our price sheet needs to be
updated.

Customer Relationship Management

Customer Database
Instructions for filling out the Customer Database. (See figure 5 below)
1. Fill in cells with required information.
2. Under work done, put either repair, or refinish. If both put refinish.
3. Fill in ages using decades I.E. 40, 50, 60. You may need to give this your best
guest.
4. Fill in household income in $10,000 sequences I.E. $10,000, $20,000,
$120,000.

16

5. Phone numbers may be either cell or landline, whichever the customer

prefers to give us.

Figure 5
Things we can learn from this form.
1.
2.
3.
4.

This form is searchable by category.

We can use this form to maintain contact with our customers
We can promote additional business using this information.
When enough information is gathered, we can more correctly identify our
target market.

Customer Follow-up System

After Message on phone:

Return call as quickly as possible.

Arrange for an estimate on customers furniture.
Use script.

After Estimate: (In Home or Shop)

Follow up with a telephone call within 24 hours.

If this falls on a weekend call back Monday morning.
Use script.

Upon and After Completion of Work:

Once work is completed call customer.

Arrange for pick up or delivery time.
Use script.
Send first email the next day after delivery or pick-up. If this falls on a
weekend, send Monday morning.
Send second email six months after delivery or pick-up.
Make follow-up phone call six months after delivery or pick-up.
Send percent-off special email in January to all customers.
Send percent-off special letter in January to all customers.

After Complaint:
17

Make a follow-up phone call after a complaint has been resolved.

Use script.

Customer Relations Management Form

Instructions for filling out the CRM Form. (See figure 6 below)
1. Enter name, phone number, and email of customer.
2. If a column does not apply, (such as they have not made a complaint), then
enter N/A.
3. Enter date under each column as they are completed.

Figure 6
Things we can learn from this form.
1. This form will help us maintain good relations with our customer.
2. This form will help us encourage future work from our customer.

Inventory Management
Instructions for filling out inventory. (See figure 7 below)

Adding New Item

1. When adding a new item determine which section it belongs in, and assign it
a number in sequence.
FFasteners
CChemicals
GGlue
AAerosol
ABAbrasives
MMiscellaneous
SStain
2. Fill in columns A-F
3. Columns G-J will autofill
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Updating inventory
1. Locate part number in column A
2. Determine inventory on hand by subtracting inventory used (from Job Ticket)
and enter into column F (market in yellow).
3. Columns G-J will autocorrect.

Figure 7
Things we can learn from this form.
1. We can see quickly what needs to be ordered as indicated in Column H.
2. We can see where to order parts from and approximate cost of parts.
3. We can quickly fill out the Part Number Form using Colum J see below.

Part Number Form

Instructions for filling out the part number form. (See figure 8 below)
1. Highlight J column on Inventory Page by clicking Cell J3, next click Ctrl +
Shift + down arrow to highlight remainder of J column.
Execute Control C or right click mouse and chose copy.
2. Now go to work sheet Part Number Form.
3. Click Cell B2 on this page.
4. Right click mouse and chose the option to paste values.
5. Click B2 on Part Number Form page.
6. Next click Ctrl + Shift + down arrow to highlight remainder of J column.
7. Right click the mouse and chose sort and from the options chose sort Z-A.
Now you have the parts that need to be ordered at the top of this page.
8. Run a physical copy of this page to aid in step 10.
9. Enter this information into the Dashboard using the drop down list
provided in column A

19

Figure 8
Things we can learn from this form.
1. With this form we can see in one consolidate place what needs to be ordered.
2. Using this form, we will create a shopping and order list.
Instructions for filling out the Dashboard Form. (See figure 9 below)
1. Enter parts number from Part Number Form into column A using drop down
list.
2. Column B-F will autofill.
3. Print off this Dashboard page to create physical shopping (or ordering) list.
4. Cell F51 will give an estimated cost of filling this order.
5. Once shopping (or ordering) is completed then use this form to update
Inventory Page by updating inventory on-hand column (column in yellow).
Do this by adding purchase amount to old inventory 0n-hand.
6.

Figure 9
Things we can learn from this form.
1. We create a shopping and order list.
2. We can know where to get inventory and how much to get.
3. Once order is filled, you can use this form to update Inventory Page.

20

Office Personnel
Position Contract

Meet all standards from Operations Manual including behavior and dress
codes.
Maintain an attitude that reflects the company philosophy and reinforces the
value of both employee and customer.
Reinforce vision of company.
Reinforce a positive company atmosphere.
Reinforce company philosophy in your work and association with others.
Maintain a good, positive, healthy, happy work place.
Give positive input to your manager to improve our company
Be friendly and courteous to all clients and potential clients.
Be honest with clients and potential clients.
All employees will be evaluated periodically by their immediate supervisors
as prescribed by company policy.
A friendly human being and not an answering device will greet people, who
make contact with our company by phone.
Answer phones friendly and courteously forwarding the call to the appropriate
personnel. Follow the script. When needed take messages, and then deliver
messages in a timely manner. Follow the script.
Treat all customers and employees as valuable individuals of great worth.
Treat them with respect and kindness. The client or potential client, is not an
interruption of business, they are our business.
Greet people coming to the office in a friendly and courteously manner and
get them the help they need. Follow the script.
Do clerical work pertaining to the office. These assignments will come to you
through your office manager.
Fill out all office documentation such as flow chart, inventory, and other forms
as needed.
Keep drinks and treats stocked for customers who come to the office.
If a customer has a complaint help them get help by putting them in contact
with the appropriate personnel. Follow the script.
Memorize all scripts pertaining to your job.
Do other jobs or tasks as assigned.
Take initiative as needed.

Employees signature __________________________________________________ Date

_________

21

Office managers signature ______________________________________________

Date_________

22