Professional Documents
Culture Documents
Executive summary:This project has been a great learning experience for me; at the same time it gave me enough
scope to implement my analytical ability.
Objectives of the study:
1. To study and analyse the process of Dematerialisation and Investors
opinion towards
Demat Processing.
2. To know and explain procedure for opening of Demat account and process of
dematerialization of securities to eliminate the problem related with physical holdings of
securities.
3. To explain the advantages of Dematerialisation of securities, convince and make them to
dematerialize their securities.
4. To know the problem faced by the investor and reason for physical holdings of securities
without dematerialization of securities.
5. To give awareness among the investors about Demat and to make them to open Demat
Account.
FINDINGS
1. People are interested in share market by but they are not much aware about the share
market procedure.
2. The money problem with share market a big problem
3. Trading problem is also a big problem.
4. Other group people like agricultural are not aware and interested in share market.
Page 1
CONCLUSION:
Concerning my project title CONSUMER SATISFACTISFACTION REGARDING
DEMAT SERVICES IN JAIPUR the survey conducted by me as I found that the consumer
satisfactions the only way for the success of any organization in the present time. And I came
to the following conclusion which is as follows
Response was very good from the customer regarding financial product because in
this time every one wants more return on less investment and in case of demat they
want true time to open the demat ( like at the time of issues ).
Karvy gaining good response in the demat field by providing good services.
I concluded by this that research that services and returns got more importance than
goodwill.
In the last six month it has opened the maximum number of Demat account at the
time of new public issues than any other companies.
I also conclude that many financial services at one place is the another reason of its
popularity.
Page 2
Chapter -1
INTRODUCTION
Introduction
Karnataka University Post Graduate, Gadag
Page 3
Page 4
Chapte
r -2
INDUS
TRY
OVER
VIEW
Industry overview
Page 5
These
Page 6
1.)Stockbrokers:-Stock brokers are the members of stock exchanges. These are the persons
who buy, sell or deal in securities. A certificate of registration from SEBI is mandatory to act
as a broker. SEBI can impose certain conditions while granting the certificate of registrations.
It is obligatory for the person to abide by the rules, regulations and the buy-law. Stock
brokers are commission broker, floor broker, arbitrageur etc
.2.) Sub-broker:- A sub-broker acts as agent of stock broker. He is not a member of a stock
exchange. He assists the investors in buying, selling or dealing in securities through
stockbroker. The broker and sub-broker should enter into an agreement in which obligations
of both should be specified. Sub-broker must be registered SEBI for a dealing in securities.
For getting registered with SEBI, he must fulfill certain rules and regulation.
3.) Market Makers:- Market maker is a designated specialist in the specified securities.
They make both bid and offer at the same time. A market maker has to abide by bye-laws,
rules regulations of the concerned stock exchange. He is exempt from the margin
requirements. As per the listing requirements, a company where the paid-up capital is Rs. 3
crore but not more than Rs. 5 crore and having a commercial operation for less than 2 years
should appoint a market maker at the time of issue of securities.
4.) Portfolio consultants:-A combination of securities such as stocks, bonds and money
market instruments is collectively called as portfolio. Whereas the portfolio consultants are
Page 7
Broking Firms
A transaction on a stock exchange must be made between two members of the
exchange a typical person may not walk into the New York Stock Exchange
(for example), and ask to trade stock. Such an exchange must be done through a
broker.
There are three types of stock broking service.
Execution-only, which means that the broker will only carry out the client's
In addition to actually trading stocks for their clients, stock brokers may also offer advice to
their clients on which stocks, mutual funds, etc. to buy.
Page 8
Page 9
Page 10
Chapte
r -3
COMP
ANY
PROFI
LE
COMPANY PROFILE
KARVY is founded by a group of Hyderabad based CHARTED ACCOUNTANTS in 1982 as
a professional service firm. In the span of 25 years, KARVY has traveled the success route,
Page 11
India. Registered with SEBI as Category I Registrar, is Number 1 Registrar in the Country.
The award of being Most Admired Registrar is one among many of the acknowledgements
we received for our customer friendly and competent services.
2.karvy stock broking limited : karvy stock broking ltd. Consists of five units namely stock
broking servics, depository participant, advisory services, distribution of financial products,
advisory services and private client goups.
3.karvy investor services limited : it is registered with SEBI as a category 1 merchant
banker. Its clientele includesinclude leading corporates, State Governments, foreign
institutional investors, public and private sector companies and banks, in Indian and global
markets.
4.karvy insurance broking private limited: karvy insurance broking ltd is also a part of
karvy stock broking ltd.At Karvy Insurance Broking Limited both life and non-life insurance
products are provided to retail individuals, high net-worth clients and corporates.
5. karvy comtrade limited:The company provides investment, advisory and brokerage
services in Indian Commodities Markets. And most importantly, it offer a wide reach through
our branch network of over 225 branches located across 180 cities.
Page 12
Page 13
Page 14
Achievements of the KARVY :The landmarks achieved by karvy very well define its success story. In the previous pages,
we learnt how a company started by five chartered accountants, named as karvy and company
turned into todays karvy group, the largest financial intermediary of India. But success didnt
came to karvy at a flow, the hard work and dedication of its workforce made it what it is
todaygradually it achieved the following landmarks and now it has became what we call
the karvy group, now it is:
1. Largest independent distributor for financial products.
2. Amongst the top 5 stock broker.
3. Among the top 3 depository participants.
4 largest networks of branches & business associates.
5 . ISO 9002 certified operations by DNV.
6.Amongst top 10 investment bankers.
Page 15
Clientele of karvy
Karvys culture has helped karvy in achieving such a distinct position in the market where it
can boast of its huge client base. Be it a retail investor investing Rs. 500 in a SIP in Reliance
mutual fund or be it the largest corporate house of the country: Reliance industrieseverybody is heading towards karvy for their wealth maximization, lets have a look at the
clientele of karvy:
According to the datas published in year 2007, karvy stock broking ltd. Operates through
more than 12000 terminals, more than 290000 accounts are maintained and commands over
3.14% market share of NSE. The distribution services have access to more than Rs. 40 billion
Assets under Management. Karvy being a depository participant with both NSDL and CDSL
manages more than 700000 accounts from more than 380 locations. Talking about the
registry services, it manages over 750 public/ right issues. at the same time, it is managing
over 16 million portfolios as registars.
If we took a look at some of the top corporate houses availing the services of karvy then we
have:
Mutual Fund, Yogokawa, Marico Industries, Patni Computers, Morgan Stanley, Glenmark,
CRISIL, 3M, Kotak Mahindra Bank, BhartiTeleventure, Infosys Technologies, Wipro,
InfoTech, IPCL,TATA consultancy services, UTI mutual fund etc. Thus in total karvy serves
over 16 million investors and 300 corporate.
Page 16
REGIONAL
HEADS
PRODUCT
HEADS
Debt
division
Realty
Mutal
funds
Insuranc
e
broking
Commo
dities
Stock
broking
Deposit
ory
particip
ant
Merchan
t
&inv.ban
king
PMS
Page 17
Credentials
Emerging as a leading Investment Banker with a strong support from its Group entities in
Research, Stock Broking, Institutional Sales and Retail Distribution.
Strong team of more than 25 qualified professionals operating from six cities; Hyderabad,
Mumbai, Delhi, Kolkata, Chennai, and Bangalore apart from two overseas offices at New
York (USA) and Dubai.
One of the largest retail distribution networks with over 584 branches in over 389
cities/towns.
Page 18
Chaper -4
REVIEW
OF
LITERAT
URE
Page 19
Page 20
DEMATERIALISATION:Dematerialisation is a process in which you can convert physical share certificates into
electronic shares. Shares should have been transferred in your name / joint names before
sending it for dematerialisation. You have the option to hold shares either in the physical OR
in the dematerialized form. This is as per the Depositories Act, 1996.However, when you buy
shares you may receive delivery in the demat form as per the option of the seller.
REMETRIALISATION:It is the process by which a client can get his electronic holdings converted into physical
certificates. The client has to submit the rematerialisation request to the DP with whom he has
an account. The DP enters the request in its system which blocks the clients holdings to that
extent automatically. The Issuer / R& T agent then prints the certificates, dispatches the same
to the client and simultaneously electronically confirms the acceptance of the request to
NSDL. Thereafter, the clients blocked balances are debited.
PLEDGE
To deposit personal property as security for a personal loan of money. If the loan is not repaid
when due, the personal property pledged shall be forfeit to the lender. A client (pledged)
having a beneficiary account with a Depository Participant can pledge securities in electronic
form against loan / credit facilities extended by a pledge, which too has a beneficiary account
with a Depository Participant.
Page 21
The onset of the technology revolution in financial services Industry saw the emergence of
KARVY as an electronic custodian registered with National Securities Depository Ltd
(NSDL) and Central Securities Depository Ltd (CSDL) in 1998. KARVY set standards
enabling further comfort to the investor by promoting paperless trading across the country
and emerged as the top 3 Depository Participants in the country in terms of customer
serviced. Offering a wide trading platform with a dual membership at both NSDL and CDSL,
it is a powerful medium for trading and settlement of dematerialized shares. Karvy has
established live DPMs, Internet access to accounts and an easier transaction process in order
to offer more convenience to individual and corporate investors. A team of professional and
the latest technological expertise allocated exclusively to their Demat division including
technological enhancements like SPEED-e; make their response time quick and their delivery
impeccable. A wide national network makes their efficiencies accessible to all.
Page 22
The paradigm shift from pure selling to knowledge based selling drives the business today.
With our wide portfolio offerings, Karvy occupy all segments in the retail financial services
industry. A team of highly qualified and dedicated professionals drawn from the best of
academic and professional backgrounds are committed to maintaining high levels of client
service delivery. This has propelled them to a position among the top distributors for equity
and debt issues with an estimated market share of 15% in terms of applications mobilized,
besides being established as the leading procurer in all public issues.
ADVISORY SERVICES:-
Under their retail brand KARVY the Finapolis, it delivers advisory services to a crosssection of customers. The service is backed by a team of dedicated and expert professionals
with varied experience and background in handling investment portfolios. They are
continually engaged in designing the right investment portfolio for each customer according
to individual needs and budget considerations with a comprehensive support system that
focuses on trading customers portfolios and providing valuable inputs, monitoring and
managing the portfolio through varied technological initiatives. This is made possible by the
expertise it has gained in the business over the years. Another venture towards being investorfriendly is the circulation of a monthly magazine called KARVY the Finapolis
coveringthlatest of market news, trends, investment schemes and research-based opinions
from experts in various financial fields.
DEPOSITORY SYSTEM:A Depository is a facility for holding securities, which enables securities transactions to be
processed by book entry. To achieve this purpose, the depository may immobilize the
securities or dematerialise them (so that they exist only as electronic records). India has
chosen the dematerialisation route. In India, a depository is an organisation, which holds the
beneficial owners securities in electronic form, through a registered Depository Participant
(DP). A depository functions somewhat similar to a commercial bank. To avail of the services
offered by a depository, the investor has to open an account with a registered DP
Dematerialisation is a process by which physical certificates are converted into electronic
form. Dematerialisation of securities occurs when securities issued in physical form are
destroyed and an equivalent number of securities are credited into the beneficiary owners
Karnataka University Post Graduate, Gadag
Page 23
DEPOSITORY PARTICIPANT:The depositories can provide their services to investors through their agents called depository
participants. These agents are appointed subject to the conditions prescribed under Securities
and Exchange Board of India (Depositories and Participants) Regulations, 1996 and other
applicable conditions. It may be organisations involved in the business of providing financial
services like banks, brokers, custodians, financial institutions, etc.
Page 24
Units of Mutual Funds, rights under collective investment schemes and venture
capital funds, Commercial paper, Certificates of Deposit, Securitised debt, money
market
instruments,
government
securities,
National
Saving
Certificates,
Page 25
2.
3.
Custody Fee( an A/c with ISINs will Rs.2.25 per ISINs be assume to have one ISIN) per
Agreement stamp paper As per respective As per state Act respective state Act
5. Buy- Market and Off-market (%of 0.02 %( Min. Rs. Nil transaction value of each ISIN)20) maximum rs. 500/- for debt instrument. Sell market and off market (%of
..0. ...0.0 transaction value of each IsIN)-Max 04%( Min
Rs.10 ) 2% (Min Rs. 5 ) Rs. 500 for debt instrument for each instruction for each instruction
6. Rejection / fails. Rs. 20 Rs 10
7. Extra charges for processing of Rs.10per IsIN / R. 10 per ISIN TIFDs Submitted late (%of
transaction value ) * On the execution date (accepted at clients risk )
8. For each request form. Rs. 35
9. Extra for each certificate. Rs. 2
10. Dematerialization. Rs.20
11. Closure of account. Nil
12. Pledge creation / closure/ o.o2 % ( Min 0.02% (Min Rs. confirmation/ invocation (%Of
value Rs.20) 20) for each ISIN in each request).
13. Addition account statement. Rs.20
Page 26
Page 27
BENEFITS:The direct and indirect benefits of the depository system are described in detail below. In the
depository system, the ownership and transfer of securities takes place by means of electronic
book entries. At the outset, this system rids the capital market of the dangers related to
handling of paper.
Page 28
No stamp duty:-There is no stamp duty for transfer of equity instruments and units
of mutual funds in the depository system. In the case of physical shares, stamp duty
of 0.5% is payable on transfer of shares.
Buyer is secured:- In the physical environment, seller was secured since the sale
proceeds were always fully realisable but the buyer was not, since it was not certain
whether shares purchased will get transferred or not. The market principle that buyer
is king did not apply to the capital market. This situation has now been corrected.
Reduction in rate of interest on loans:- Some banks provide this benefit against
pledge of Dematerialised securities. Dematerialised securities eliminate hassles/risks
like getting securities registered in their name at the time of book closure if the
pledgee defaults in repayment. Also eliminated is the risk of stocks coming under
Page 29
Page 30
Increased volumes:- Due to ease in transaction and reduced costs, many players
have entered/ increased their transactions. This helps in improving liquidity.
Page 31
Page 32
DEMAT PROCESSING IN KARVY STOCK BROKING LTD:KarvyStcok Broking Ltd. is one of the leading Depository Participant (DP) in the country.
KarvyDemat services offers the investors a secure and convenient way to keep track of their
securities and investments, over a period of time, without the hassle of handling physical
documents that get mutilated or lost in transit. KarvyStcok Broking Ltd. is Depository
particpant both with -National Securities Depositories Limited (NSDL) and Central
Depository Services Limited (CDSL). KarvyDemat services are accessable any of its network
over 575 branches / investor service centre located in over 375 cities and towns across the
country. KarvyDemat services business has a distinction of having all its operations ISO
9001:2000 certified with the state of the art-technology and operations capabilites. Its Demat
services have innovated over time and it provides online access to the account statements and
transaction alerts through SMS to its clients.
Page 33
NEED OF DEMAT ACCOUNT:Nowadays, practically all trades have to be settled in dematerialised form. Although the
market regulator, the Securities and Exchange Board of India (SEBI), has allowed trades of
upto 500 shares to be settled in physical form, nobody wants physical shares any more. So a
demat account is a must for trading and investing. The demat account reduces brokerage
charges, makes pledging / hypothecation of shares easier, enables quick ownership of
securities on settlement resulting in increased liquidity, avoids confusion in the ownership
title of securities, and provides easy receipt of public issue allotments.
It also helps you avoid bad deliveries caused by signature mismatch, postal delays and loss of
certificates in transit. Further, it eliminates risks associated with forgery, counterfeiting and
loss due to fire, theft or mutilation. Demat account holders can also avoid stamp duty (as
against 0.5 per cent payable on physical shares), avoid filling up of transfer deeds, and obtain
quick receipt of such benefits as stock splits and bonuses.
STEPS INVOLVED IN OPENING A DEMAT ACCOUNT:First, an investor who wants to open a Demat Account to dematerialise their holdings has to
approach a Karvy and fill up an account opening form. The account opening form must be
supported by copies of any one of the approved documents to serve as proof of identity (POI)
and proof of address (POA) as specified by SEBI. Besides, production of PAN card in
original at the time of opening of account has been made mandatory.
Page 34
Page 35
Beneficiary Account
Intermediary Account.
DOCUMENTS REQUIRED FOR VERIFICATION:For the purpose of verification, the investors have to submit the following documents, as
prescribed by SEBI, along with the stipulated account opening form. A beneficiary account
must be opened only after obtaining a proof of identity and address of the applicant. An
authorised official of the Karvy would verify the photocopies of any of following documents
Page 36
PROOF OF IDENTITY
PROOF OF ADDRESS
( ANY ONE)
( ANY ONE)
1.
PASSPORT
Ration card
2.
VOTER ID CARD
Passport
3.
Driving license
VOTER ID CARD
4.
Driving license
5.
Bank passbook
6.
applicants
Photo
Central/State
ISSUED
Government
and
BY:its
Departments,
Statutory/Regulatory Authorities,
Statutory/Regulatory Authorities,
Colleges affiliated to Universities (this can be treated as valid only till the time the
applicant is a student),
Professional Bodies such as ICAI, ICWAI, ICSI, Bar Council etc., to their Members;
and
Self-declaration by High Court & Supreme Court judges, giving the new address in
respect of their own accounts.
The aforesaid documents are the minimum requirement for opening a Beneficial
Owner Account. After verifying the all the documents submitted by the applicant,
Page 37
Sl.No.
Requirements
Demat A/c
Trading A/c
Explanation
1 Agreement Cost
65.00
2 AMC
100.00
422.00
3 Refundable Deposit
5000.00
Non-Interest Bearing
Total Payable
487.00
5100.00
1. Account-Opening Fee:- It is levied when the applicant opens the Demat account with
Depository Participant. Karvy does not charge account opening fee from their clients.
Page 38
Page 39
Chapter
5
RESEAR
CH
METHO
DOLOGY
RESEARCH METHODOLOGY;-
Page 40
Marketing research:-
Marketing managers often commission formal marketing studies of specific problems and
opportunities. They may request a market survey, a product preference test, or an advertising
evaluation. Marketing research is the function which links the consumers, customers and
public to the marketer though information- used to identified and define marketing
opportunities and problems, generate ad evaluate marketing actions :- monitor marketing
performance and improve understanding of marketing as a process. Effective marketing
research includes five steps, which should be kept in mind to conduct a marketing research in
a perfect manner.
a. Define the problem and research objective.
b. Develop the research plan.
c. Collect the information.
d. Present the findings.
Title of the Study
CUSTOMER SATISFACTION REGARDING DEMAT SERVICES OF KARVY
STOCK BROKING LTD GADAG.
Objectives of the study:
1. To study and analyse the process of Dematerialisation and Investors
opinion towards
Demat Processing.
2. To know and explain procedure for opening of Demat account and process of
dematerialization of securities to eliminate the problem related with physical holdings of
securities.
Page 41
SOURCES OF DATA :Research is totally based on primary data. Secondary data can be used only for the reference.
Research has been done by primary data collection, and primary data has been collected by
interacting with various people. The secondary data has been collected through various journals
and websites and some special publications of KARVY.
For completing the project primary and secondary data used. By way of collecting secondary
I used books, journals, news paper and magazine. The main aims of this study are as follows.
The data needed data this study has been collected from two main sources :1. Primary sources.
2. Secondary sources.
Primary data has been collected through wall structured Tele marketing, campaigning, direct
interview method.
Page 42
TOOLS USED
Whatever we design of research study it is necessary to collect relevant data. theus it is
useful to consider methods of collecting data and the quality of information produced,
a. Questionnaires:- It is the basic methods of collecting data in marketing research .
Questionnaires are the basis method of collecting data in marketing research. Questionnaires
are distinguished by the facts that asking question to people who have the desired information
collects data. When questioning researches collects data ask questions. They keep track of the
objects or actions in which they are interested. Sometimes individual makes the observation
on the other occasions mechanical devices note and record the desired information. In this
study the data was collected by means of questioning since the method of observation is also
used for checking the awareness regarding the financial products. The questionnaires were
filled by using tested personal interviews.
b. Contact methods:- To get information contacts is necessary it can be either by telephone
or by personal contacts. I prefer personal interview method to get the necessary information
from the people. The data was collected through personal interview by asking the questions.
c. Telemarketing:- To get information I also use this method by calling them through
telephone in their homes, offices, institutions etc. and made them aware from the demate and
the financial product.
Objective of research
The main objective of this project is concerned with getting the opinion of people
regarding demat services and what they feel about availing the services of financial
advisors.
I have tried to explore the general opinion about dematservices . It also covers why/
why not investors are availing the services of financial advisors.
.To know the opinion of the consumer regarding the financial product.
To know what consumer look for while denmating their shares.
Page 43
Page 44
Beneficiary Account
Intermediary Account.
Due to lack of
collection.
Time limitation.
Research has been done only at Rajasthan
Some of the persons were not so responsive.
Possibility of error in data collection.
Possibility of error in analysis of data due to small sample size.
Page 45
Chapter -6
ANALYSIS
AND
INTERPRET
ATION
Page 46
Q. 1
40%
NO
60%
Sales
Yes
No
According to this pie-chart we can say that 40% people know about the demat account and
60% people do not know about the demataccount . But they want know about the demat
account of KARVY stock broking limited.
Page 47
60%
Average 15%
Excellent 0%
Sales
Good
Average
poor
Excellent
47%
Newspaper 18%
Agent
Others
14%
Online
10%
11%
Sales
11%
Agent; 14%
Friends; 47%
Online; 10%
Newspaper; 18%
Page 48
45%
Average
Poor
44%
4%
Excellent 7%
Sales
4th Qtr; 7%
Poor; 4%
Good; 45%
Average; 44%
Q.5 what is your opinion regarding the stock broking services provided by Karvy ?
Good
45%
Average
35%
Poor
14%
Excellent 6%
Sales
4th Qtr; 6%
Poor; 14%
Good ; 45%
Average; 35%
Page 49
Religare
9%
Karvy
26%
Unicon
7%
Shriram
3%
0%
Reliance money
India infoline
Religare
Karvy
Unicon
Shriram
Q.7
They respondents are Karvy financial consultant Because Karvy people know
54%
No opinion 6%
Page 50
1%
Disagree
0%
Agree
Just agree
No opinion
Just disagree
b)Branch Office
b) Both
Page 51
Both; 44%
It was found that 18% of the support level to the franchisees was given by Head Office
whereas 44% were served by Branch Office. Rest 38% were served by both head office
and branch office. Those who were served by both of them complained that the problems
were not solved immediately.30% of franchisees claimed that their problems were not
solved immediately and it took little time as their was a chain from Branch office to head
office.
Q.9After knowing services provided by Karvy, would you like to be associated with
it?
a) Yes
b) No
Page 52
NO
Tell u later
17%
18%
65%
40%
No 20%
Page 53
Yes
NO
Can't say
In this pie-chart we found that 40% people said we think demat a/c is safe and 20% said not
safe and remaining 40% said that we cant say demat a/c of karvy is safe or not.
25%
C Service
25%
D Charges
20%
30%
Page 54
Goodwill
Safety
Service
Charges
Q.12
60%
30%
Page 55
10%
Highly satisfied
satisfy
Dissatisfy
Q.13 Interested in visiting Karvy financial consultants because they provide quick and
timely service?
Yes
65%
No
35%
Yes
No
Page 56
Satisfied
47%
Unsatisfied 0%
Extremely unsatisfied 0%
Ex.satisfied
satisfied
N. sa/unsatisfied
Ex.unsatisfied
Q.15 They respondent are definitely use service Karvy financial consultant Because attitude
of employee.?
Page 57
Agree 89%
Just disagree 0%
No opinion 7%
Disagree 0%
Agree
Just agree
No opinion
Just disagree
Disagree
Page 58
Chapter
-7
FINDING
S,
SUGGES
TIONS,
&
CONCLU
SION
FINDINGS
Page 59
Suggestion:
Karnataka University Post Graduate, Gadag
Page 60
CONCLUSION:
Karnataka University Post Graduate, Gadag
Page 61
goodwill.
In the last six month it has opened the maximum number of Demat account at the
time of new public issues than any other companies.
I also conclude that many financial services at one place is the another reason of its
popularity.
Page 62
Chapter
8
BIBLO
GRAPH
Y&
ANNEX
URE
BIBLOGRAOHY:
www.karvy.com
www.sharekhan.com
Page 63
www.indiainfoline.com
NSDL Books
ANNEXURE:
QUESTIONNAIRE
Page 64
b.
26-35
c. 36-45
d. 36-46
e. Above 45
Gender:
a. Male
b.
Female
Married status:
a. Married b. Unmarried
Qualifications:
a. SSLC
b. PUC
c. Graduate
Designation:
a. Worker
b. Officer
b. 5 to 10 years
No[ ]
Page 65
2. How much you are in favour of demat account opening charge for share trading
purpose ?
Good [ ]
Average [ ]
Poor [ ]
Excellent[ ]
3. Responder came to know the about Karvy financial consultant ?
Friends [ ]
Newspaper [ ]
Agent [ ]
Online [ ]
Others [ ]
4. What is your opinion relating to the rate of interest of margin funding facility of
Karvy ?
Good [ ]
Average [ ]
Poor [ ]
Excellent[ ]
5. What is your opinion regarding the stock broking service provided by Karvy ?
Good [ ]
Average [ ]
Poor [ ]
Excellent[ ]
6. Any other company whose service you like ?
Reliance money [ ]
Karvy [ ]
Regigare [ ]
Unicon [ ]
Shriram [ ]
India infoline [ ]
Others [ ]
7. They respondents are Karvy financial consultant Because people know customef
value and money value ?
Agree [ ]
Just agree [ ]
No opinion [ ]
Just disagree [ ]
Disagree [ ]
8. Where do you get support level from ?
Head office [ ]
Branch office [ ]
Both [ ]
9. After knowing services provided by Karvy would you like to be associated with it ?
Yes [ ]
No [ ]
will tell later [ ]
10. What do you think Demat account is safe ?
Yes [ ]
No [ ]
Cant say [ ]
11. Why you choose KarvyDematservice ?
Good will [ ]
Safety [ ]
Service [ ]
Charges [ ]
12. What type of KarvyDematservice ?
Highly satisfy [ ]
satisfy [ ]
Dissatisfy [ ]
13. Interested in visiting Karvy financial consultant Because they provide quick &
timely service ?
Yes [ ]
No [ ]
14. Share trading
Extremely satisfied [ ]
Satisfied [ ]
Unsatisfied [ ]
Neither satisfied or unsatisfied [ ]
Extremely unsatisfied [ ]
15. They respondent are definitely use service Karvy financial consultant Because
attitude of employee ?
Agree [ ]
Just agree [ ]
Just disagree [ ]
Disagree [ ]
No opinion [ ]
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