Professional Documents
Culture Documents
Contents
Contents.............................................................................................................................................. 1
page 2
page 3
Part 1:
Occupational Health
and Safety
Programs
page 4
Overview
Occupational health and safety (OHS) programs are a legal requirement, as specified in sections 3.1 to 3.4 of
the Occupational Health and Safety Regulation (the Regulation). Every food and beverage business must
have an OHS program to help prevent accidents and injuries. An effective program will also help you deal
with any incidents that do occur.
Every workplace is different, so it is important for you to develop an OHS program that addresses the
specific needs of your operation. This OHS Program Template can serve as a starting point. It contains the
basic components of a program, which you can modify and add to as necessary to create your own unique
program.
Once you have developed your OHS program, you will need to review it at least once a year to make sure it
remains current and effective. An annual review will help you identify the strengths and weaknesses of your
program so you can focus on the areas that need improvement. It is a good idea to include employees in the
review process.
Overview of Legislation
The legal requirements for workplace health and safety in British Columbia are described in the Workers
Compensation Act (the Act) and the Regulation.
The Act describes the jurisdiction of WorkSafeBC and its authority to make regulations, inspect workplaces,
issue orders, and impose penalties. It also describes the rights and responsibilities of employers and workers
in relation to health and safety. Most of these are described in Part 3 of the Act (sections 106230).
The Regulation contains general requirements that apply to most workplaces, as well as requirements for
specific industries. The information in the Regulation is divided into three basic categories:
Core Requirements (parts 14) deal with workplace health and safety basics, including health and safety
programs, rights and responsibilities, and workplace inspections.
General Hazard Requirements (parts 519) deal with topics such as personal protective equipment (PPE),
chemical safety, protection against noise, and the use of safety with machinery and equipment.
Requirements for Specific Industries and Activities (parts 2032) These requirements apply to
specific industries, such as agriculture, forestry, and construction.
The requirements that apply to the food and beverage industry are in the first two categories of the
Regulation (parts 119) and in the Act. Many sections of the Regulation also have accompanying Guidelines
and Policies that will help clarify your requirements.
Many of the legal requirements for managers and employees are described in the Responsibilities section of
this document.
page 5
A health and policy is a written statement of the employers aims, as well as the responsibilities of the
employer, supervisors, and workers. A health and policy typically states the following:
Employers commitment to protect the health and safety of workers
Employers commitment to the OHS program
Aims and priorities of the OHS program
An effective health and safety policy should be brief and easy to understand one page is generally
sufficient. In addition, make sure the policy statement is:
Signed and dated by an owner or senior executive
Reviewed and updated annually
Posted in the workplace and distributed to new workers so that all workers are aware of it
page 6
Responsibilities
Responsibilities for workplace health and safety are specified under sections 115 to 124 of the Act. Managers
and employees each have specific responsibilities, which are described in this section. Fulfilling these
responsibilities is a good way to establish due diligence.
Managers
Managers are responsible for the following:
Familiarize yourself with the OHS program and ensure its effective implementation in the restaurant.
Be aware of all safety considerations when introducing a new process, procedure, machine, or material to
the workplace.
Provide safety training to employees before assigning duties. Have employees sign-off on the training.
Enforce all company safety rules consistently and fairly.
Give maximum support to programs and committees that promote health and safety.
Review all accidents and complete Incident Investigation Reports, when required, to ensure that
documentation requirements are fulfilled and appropriate action is taken to prevent recurrence.
Report work-related incidents, when required, by completing and sending a Form 7 to WorkSafeBC
within 72 hours of the incident.
See that all injuries, even minor ones, are treated immediately and referred to a medical facility, if
necessary.
Inspect work areas often to detect unsafe conditions and work practices.
Conduct monthly health and safety meetings and inspections.
Ensure that unsafe or harmful conditions found in the course of inspections or incident investigations are
remedied without delay.
Conduct risk assessments for potential hazards from violence in the workplace, ergonomics (sprains and
strains), or emergencies.
Conduct a safety orientation for all new employees, as well as existing employees who are learning a new
role. Include the risks associated with the role.
Eliminate or minimize risks to employees by implementing control measures, training and educating staff,
and evaluating controls for effectiveness.
Consult with staff members when identifying risks associated with ergonomics (strains and sprains).
Ensure that all employees are fit for duty. An employee must not be assigned to activities where a
reported or observed impairment may create undue risk to the employee or anyone else. Consider the
effects of alcohol, prescription and non-prescription drugs, and fatigue as potential sources of
impairment.
page 7
Employees
At [company name] we consider a healthy and safe workplace to be of major importance. We know that
when our employees are healthy and happy, so are our guests. By practicing safe work procedures, keeping
fit, and working toward preventing accidents, we can in turn improve morale, reduce pain and suffering, and
build pride in our workplace.
Employees are responsible for the following:
Never knowingly put yourself or others at risk.
Participate in inspections and investigations where applicable.
Work with care and attention at all times.
Wear protective equipment as needed or required.
Do not operate any machinery or equipment without receiving the proper instructions.
Always report all injuries or symptoms, no matter how minor, immediately to your manager so that they
can work with you towards prevention.
Encourage coworkers to work safely.
Report any unsafe acts or conditions to your manager and wherever possible remedy those conditions to
ensure that no one gets hurt.
Always check that guards, and safety devices on equipment are used as instructed.
Maintain equipment in good, safe working order.
Adhere to all safety rules and regulations.
If in the unfortunate event you do get hurt, it is very important that you work with your doctor, and your
management team towards a speedy recovery.
Every employee has an obligation to meet the attendance requirements of the job. When an employee
shows extraordinarily long absences, the rest of the team can be placed in a compromising position and
conditions could become unsafe. Take whatever steps are necessary to improve your health and
attendance.
Assist in the creation of a safe work environment by recommending actions that will improve the
effectiveness of the health and safety program.
page 8
The success of a well-developed safety program depends upon the effectiveness of training efforts.
According to the Regulation, employees must be informed about potential hazards in the workplace and the
safe work practices that they should follow to minimize risks. Training and education should begin with
orientation. An effective safety orientation allows us to communicate the philosophy of management or
owners, safety rules and regulations, and the ways and means of developing good, productive, and safe work
habits. Following orientation, training should continue through the entire period of employment.
Training requirements are described in various sections of the Regulation one key area is section 3.23,
Young and New Worker Orientation and Training. Management must ensure that all employees are trained in
safe work practices and that they are properly supervised on an ongoing basis.
Safety training brings new ideas into the workplace or re-establishes desired methods for achieving safer
work practices. It also allows managers to review the other elements of the safety program with employees
and ensure that they are put into action on a daily basis.
Manager Responsibilities
Managers are expected to train employees in the proper use of equipment and safe methods of performing
their jobs.
Periodically, managers will receive management training. General safety orientation will be provided as
part of new employee orientation process.
It is the responsibility of managers to ensure that every employee has been oriented in safety matters and
agrees, in writing, to abide by all rules.
Managers are required to take the time to review the written safety rules with every new employee.
page 9
As new practices and procedures evolve, management is responsible for providing employees with further
training to continually promote safety and awareness.
page 10
Unsafe working conditions encountered must be reported by the employee to the manager. If unresolved,
these unsafe conditions should then be reported to an owner-operator.
Safety training will be provided to employees as part of their work activities and documented.
Workplace Hazardous Material Information System (WHMIS).
Information and procedures related to potential risks of violence in the workplace, including the threat of
robbery, working alone, and abusive guests.
Evacuation procedures in case of emergency.
The risk factors associated with strains and sprains related to the physical demands of the job. Controls to
prevent strains and sprains have been developed and are practiced.
All employees are obligated to meet the attendance expectations of the job.
If an employee does get injured, then the employee, doctor, and management team need to work
together towards a full and healthy return to work.
Supervision
According to the Regulation, supervisors are responsible for ensuring the health and safety of any workers
under their supervision. This means ensuring that all employees continue to:
Follow safe work practices
Use PPE and other safety equipment according to their training
page 11
Accidents are preventable, as long as you take a proactive approach to health and safety. By implementing a
system of hazard identification and risk control, you can prevent workplace injuries and diseases. There are
three basic steps.
1. Identify Hazards
Consider every area of your workplace when looking for hazards. Think about conditions or work activities
that could put your employees or guests at risk. For example, you might find hazards such as unguarded
machinery in the kitchen or a wet floor in the front entrance of your workplace. Ask your staff if they have
any specific health and safety concerns.
Can the task be done in such a way that no workers are exposed to the hazard?
If you cant eliminate the hazard, substitute a safer material or process. Ask the following:
Can a different machine or tool be used?
Can a less hazardous material or chemical be used?
page 12
Engineering Controls
Engineering controls are physical changes to the way tasks are done for example, re-designing
workstations or modifying equipment to make it safer or more ergonomic.
Administrative Controls
Administrative controls are changes to the way work is organized and performed. This can include planning,
organizing, and scheduling of resources and staffing. Safe work practices and procedures are an important
form of administrative control.
Personal Protective Equipment (PPE)
PPE provides protection against hazards. It should be used when other safety controls are not practical, or in
addition to other controls. For example, to help prevent slips, trips, and falls, make sure your employees wear
slip-resistant footwear.
page 13
Part 3 of the Regulation specifies first aid requirements for B.C. workplaces. Prompt first aid can help
minimize the severity of work-related injuries. It can also save your facility money by reducing costs related
to medical treatment, not to mention hiring and training costs if one of your employees is sidelined by an
injury.
Basic Requirements
Every workplace must have an appropriate first aid kit on-site. You may also need a first aid attendant,
depending on the number of employees on a given shift and your travel time to the nearest hospital. Specific
requirements are described in Schedule 3-A, in Part 3 of the Regulation. WorkSafeBC has an online tool
(www2.worksafebc.com/calculator/firstaid/) to help you with the assessment process. It includes links to
specific parts of the Regulation and Guidelines that apply to first aid.
All managers, in-charges, and supervisors must have Level 1 first aid certification.
All employees must know who the first aid attendant is in case of an emergency.
Post an updated list of first aid attendants on the employee bulletin board.
Always notify a first aid attendant if an employee or a guest requires first aid.
Record all injuries in the first aid record book.
A fully stocked first aid kit must be readily available to all employees.
All staff members must know what to do in case of emergency.
Maintain accurate, current first aid treatment records that can be used at health and safety meetings to
investigate incidents and trends.
Training
Managers and supervisors are responsible for acquiring and maintaining valid Level 1 First Aid Attendant
certificate. For a list of training providers, see the WorkSafeBC List of First Aid and CPR Training Providers.
Forms and Checklists
Fire Plan
First Aid Attendant Record
Level 1 First Aid Kit
Safe Work Practices
Fires
Fire Extinguishers
Power Failures (Blackouts)
Chemical Poisoning
Food and Beverage Industry: OHS Program Template
page 14
All B.C. workplaces that use materials identified as hazardous by the Workplace Hazardous Materials
Information System (WHMIS) must follow WHMIS requirements. The system uses consistent labelling to
help workers recognize hazardous materials, which are referred to as controlled products under WHMIS. The
system and labels provide specific information on handling, storing, and disposing of controlled products. 1
Requirements
Keep a regular inventory of your controlled products and the corresponding MSDSs.
Use labels to communicate to your employees the hazards associated with controlled products.
Train your employees so they are aware of controlled products in the workplace, know the risks, and
understand the appropriate steps to eliminate those risks.
page 15
Violence Prevention
Workplace violence is an unfortunate possibility when working with the public, or even in the areas
surrounding a workplace. Workplace violence includes physical force or threatening statements and
behaviours. Employers are legally required to train employees on how to deal with the risks of workplace
violence.
How To Protect Employees Against Workplace Violence
1. Identify
areas of risk
2. Develop
procedures to
minimize risks
Potential for
robbery
Working alone
and employee
access during
off-hours
Make security
provisions escort
employees out at
the end of their
shifts.
Managers or
supervisors are
always available if
an employee
needs help with an
aggressive guest.
Unruly guests
or alcoholrelated guest
incidents
page 16
Joint health and safety committees are required under sections 125 to 140 of the Workers Compensation Act.
These committees help create safer work environments by recommending ways to improve workplace health
and safety and promoting compliance with the Regulation and the Act. All workplaces that regularly employ
20 or more workers must establish and maintain a joint health and safety committee. (Regularly employed
means employed for at least one month, whether full-time or part-time.) Workplaces that regularly employ
more than 9 but fewer than 20 workers are usually required to have at least one worker health and safety
representative rather than a committee. 2
Responsibilities
Work together to identify health and safety concerns and make recommendations to help reduce incidents.
Provide a means to communicate and improve safety awareness.
Consult with management and employees to find ways to reduce and prevent accidents.
Develop individual and group responsibilities, and improve techniques for safe work practices.
Promote safety throughout the organization.
If the chairperson is management, the secretary must be a worker. If the chairperson is a worker, the
secretary must be a manager.
Worker Representatives
Elected by hourly staff
Attend all safety meetings, participate in inspections and incident investigations, and influence others to
work safely
page 17
Monthly Meetings
The effectiveness and credibility of the committee depends on their ability to get results. Results can best be
achieved by conducting effective meetings. Record and post minutes. The committee should review:
All meeting minutes from restaurants
Inspection reports from the local committees
Items that are ongoing problems in a specific location
The committee should meet at least once a month to discuss health and safety matters of general interest and
importance. Additional meetings may be scheduled by any of the members, if a meeting is necessary to
address imminent danger issues, special incident investigations, regulatory matters, or other business
requiring prompt attention by management.
Other Activities
Outside of health and safety meetings members need to:
Monitor ongoing health and safety procedures
Identify hazards through inspections and incident investigations
Investigate accidents and employee concerns
Recommend opportunities to improve conditions
Promote compliance with health and safety requirements
page 18
Regular health and safety meetings provide an excellent opportunity to get everyone involved in the safety
process. Maintaining communication among employers, supervisors, and workers is crucial for the success
of a health and safety program. Frequently, by integrating health and safety into the work process, you can
also improve customer service and the quality of life of your staff.
Encourage all employees to participate in continually improving health and safety conditions.
page 19
Inspections
Regular safety inspections are a cornerstone of a proactive approach to health and safety. Inspections will
help you identify hazards so you can take preventive action before an incident occurs. The joint health and
safety committee must conduct health and safety inspections at least once a month. You should also inspect
your workplace whenever theres a new process in place, a physical change to the workplace, or if there has
been an accident.
Corrections or Recommendations
All unsafe conditions and unsafe acts should be listed clearly and concisely.
Recommendations should be developed to correct adverse conditions or act on a timely basis.
Positive steps must be taken by management to correct the substandard conditions.
page 20
Continuing non-compliance can result in a 24-hour closure of all or part of the company.
Any fines assessed to a company with multiple locations are assessed against each individual location and
charged against their bottom line. If one location is lacking in a particular area, another location could be
assessed a fine for an infraction in that same area.
Even though a particular infraction might be a locations first offence, it will count as the companys second
offence if it has occurred previously in another location. WorkSafeBC looks at a companys overall track
record when considering infractions.
Individual locations are not considered part of the overall company performance and would not be affected
by an inspectors finding elsewhere in the company.
WorkSafeBC inspections should be taken seriously. Their aim is to ensure the health and safety of workers,
and they will generally not be unreasonable unless they feel that a companys interest in health and safety is
insincere.
Forms and Checklists
Sample Inspection
page 21
Incident investigations
Develop and implement corrective actions to prevent or minimize the risks of similar incidents.
Incidents that have the potential for serious injury (for example, near misses)
Investigation Guidelines
When investigating accidents, follow these guidelines:
Go to the scene of the accident immediately.
Talk with the injured person, if possible. Talk with witnesses, and get the facts. Do not take responsibility
or place blame.
Listen for clues in the conversation related to the accident.
Encourage co-workers to give their ideas for preventing a similar accident.
Study possible causes, including unsafe conditions, unsafe practices.
Complete an incident investigation report giving a complete, accurate account of the incident and
corrective actions taken to avoid similar recurrences.
Follow up with employees to make sure that the conditions that caused the incident are being corrected.
Publicize the corrective action taken so employees will benefit from the experience.
page 22
The sooner you complete your reports, the sooner you can influence someones well-being. Always complete
a Form 7 and Incident Investigation Report for the following reasons:
All injuries that require medical treatment or time loss must be reported regardless of whether someone
misses work.
It is mandatory under Section 54 of the Workers Compensation Act to complete a Form 7 and Incident
Investigation Report. You can be subject to a penalty if you dont.
It is mandatory under Section 54 of the Workers Compensation Act to send a Form 7 to WorkSafeBC
within three days of the accident.
WorkSafeBC will not process a claim without the employers testimony. The sooner the information is
received, the sooner accurate decisions can be made. After a waiting period, if nothing is received from
the employer, WorkSafeBC will make a decision based solely on the employees statement.
The Form 7 is your best opportunity to communicate any doubts you may have about the validity of
a claim.
State what the employee was doing Explain in detail the activity of the employee at the time of the
accident.
1. State what happened Describe in detail what took place, including the type of accident, the type of
injury, and the parts of the body affected. State whether the employee was wearing appropriate safety
equipment, including proper footwear.
2. State what caused the accident Describe in detail elements such as the conditions, acts, or
malfunctions that resulted in the accident. Remember, it is possible to have more than one cause for an
accident.
3. State what can be done to prevent a similar accident On the Incident Investigation Report indicate
corrective actions to prevent recurrences.
4. Sign the report A manager must sign the report so there is a contact listed for further investigation.
Where Do You Send the Reports?
Send a Form 7 and Incident Investigation Report to WorkSafeBC within three days. You can use the fax
number or mailing address included on the form itself, or you can use the WorkSafeBC online Incident and
Injury Report to fill out and send your reports electronically. Go to WorkSafeBC.com and under Claims
click Employers: Report injury or illness (Form 7).
Note: Injured workers can report the claim by calling the Teleclaim Contact Centre at 1 888 967-5377.
page 23
What
Witness names
Observe the work being performed. Look at postures, grips, force being applied, and
lifting.
Interview the injured workers and a representative sample of other workers who are
required to carry out the work being observed.
A description of the accident and sequence of events that preceded the accident. Determine
the root and surface causes, including the:
Methods or procedures
Environmental conditions
Include objective descriptors and values where possible, such as weights, reaches, heights,
distances, and duration and frequency of activity.
When
When did the accident happen (for example, date, time of day, shift)?
Where
Where did the accident happen (for example, place, department, or name of machine)?
page 24
According to the Regulation, employers are responsible for the health and safety of their own workers. In
addition, you are responsible for ensuring that all contractors and subcontractors who are operating in your
workplace are registered with WorkSafeBC and that their premiums are up to date. If a contractor is not
registered with WorkSafeBC, you could be liable for that employers insurance premiums if one of their
workers is involved in an accident in your facility.
You can find out if a contractor is registered by obtaining a clearance letter from WorkSafeBC. To get a
clearance letter, go to WorkSafeBC.com and under Insurance click Get a clearance letter.
You should also make sure that all contractors are oriented to the workplace hazards and instructed in how to
deal with those hazards this is part of your due diligence.
page 25
Under section 3.3 of the Regulation, employers are required to keep health and safety records and statistics
on file, including inspections, incident investigations, first aid treatments, and training records
How long
1 year
10 years
5 years
6 years
5 years
Frequency rate
10 years
Types of Records
Health and Safety Meetings
Incident investigations
First aid treatment book
Accident statistics
Claims Management
Absence control records
Employee training records
Form 7
page 26
page 27
page 28
It is the joint effort and commitment towards health and safety shared by senior executives, management,
supervisory staff and our employees that will contribute to a safe, healthy and productive work environment.
Senior management is committed to providing a safe working environment for all its employees.
Management is responsible for designing and maintaining our restaurant facilities and equipment to
minimize health and safety hazards and ensure that dangers are eliminated or guarded against.
Supervisory employees are responsible for developing safe work procedures and ensuring that all
employees are trained in and comply with these safe work procedures.
Employees have a duty and responsibility to follow safe work procedures and actively participate in making
their environment safe and productive. Employees are responsible for reporting unsafe conditions and
observing all regulations pertaining to their work.
To guarantee [Company name] success as a competitive business, nothing short of a joint effort will be
accepted.
President
Company
Date
page 29
Employee name:
____________________________________________________________________________
Position (tasks):
____________________________________________________________________________
Date hired: ___________________________ Date of
orientation:___________________________________
Person providing orientation (name and position):
_________________________________________________
Company name:
____________________________________________________________________________
Topic
Initials
(trainer)
Initials
(worker)
Comments
page 30
Topic
Initials
(trainer)
Initials
(worker)
Comments
page 31
* Checklist is
page 32
Use this form whenever training is held for new equipment or procedures.
Date:________________________________
Topics:
Clean as you go
Other
Name of trainer:
Work area:
Subjects covered:
Attendance:
Print Name
Signature
page 33
The employee has received information regarding WHMIS and demonstrates knowledge of the following:
Employees signature
Date
Managers signature
Date
page 34
Date:________________________________
Attendance
Name
Topics discussed
Signature
Possible solutions
Follow-up actions
Person responsible
page 35
Date:
Attendance
Name
Title
Signature
Chair
Secretary
Member
Member
Member
Safety Inspection
Communication and Expectations
An up-to-date health and safety policy is posted.
A harassment policy is posted.
Employee responsibilities are posted.
Management responsibilities are posted.
Health and safety meetings are held monthly and
minutes are posted.
The Occupational Health and Safety Regulation
(the Regulation) is available and accessible.
page 36
First Aid
page 37
page 38
Person Responsible
Completion Date
1.
2.
3.
4.
Person Responsible
Completion Date
Date trained
Expiry date
Fire Plan
The following employees are trained on how to use the fire extinguishers:
Employee:
Date trained:
Date:
Date:
Date:
Date:
Date:
Quantity Item
blankets
24
60
100
12
safety pins
12
Other than the blankets, these items must be kept in a weatherproof container that can readily be taken to the
scene of an injury. Blankets must be readily available to the first aid attendant.
WorkSafeBC Forms
No horseplay.
Low or no heels
Try to gauge the weight by tapping the item gently with your foot before lifting.
Carry loads close to your body.
Lift with your legs, not your back.
Take extra trips, if necessary.
Get help with heavy loads.
Use dollies, carts, trays for heavy loads.
Get regular exercise.
Maintain good posture.
Lose weight if necessary. The trimmer your abdomen, the safer your back.
Do not strain to reach an item.
Use a foot stool to reach for high items.
Push, dont pull.
Tired muscles can lead to serious injuries. There are risks associated with the physical demands of tasks
that involve the lifting of heavy items in awkward positions.
General Tips
Stay in shape with regular exercise.
Warm up muscles used in work activities prior to your shift.
Report any physical discomforts to your team as soon as possible.
Ask and give help when needed.
Stretch between orders.
Ask your management team and health and safety members to work with you to prevent strains
and sprains.
Front of House
Use trays to even the load.
When carrying tray keep wrist in neutral (straight) position.
Make frequent trips.
Pour coffee at waist level.
Dont twist while carrying heavy items.
Back of House
Use two hands for carrying heavy pots.
Use carts, dollies to move heavy items.
Use two hands for plates.
Organize work areas with heavy items at waist level.
Put one foot up to rest when possible.
Do not use products you are unfamiliar with. If a product does not have a correct label, dont use it.
Store controlled products away from food.
Cover and label controlled products.
Know how to correctly use controlled products before using them.
Wear protective goggles and rubber gloves when handling controlled products.
Mix controlled products in a well-ventilated area.
When transferring cleaning agents from the original containers, make sure the new containers are
labeled with the product name, safety precautions, and the location of the MSDS.
If you run out of labels you can make your own by referring to an MSDS for the necessary
information.
Do not mix controlled products together.
MSDSs are kept near the first aid kit in case of an emergency and should be taken to the hospital with the
patient. Keep a second copy in the managers office as backup.
When receiving a controlled product, make sure that the label has:
Hazard symbols
Reference to the MSDS
Precautionary and first aid measures
Product and supplier identifier
Risk phrases
If you are accidentally splashed in the eye with a controlled product, immediately irrigate the eye using
the eyewash station. Have someone contact the poison control centre. The person contacting the poison
control centre should have the MSDS on hand to supply necessary details.
Tips
Clean up spills as they occur. Line the bottom of the oven with foil to make clean up easier.
Do not use scoring pads or abrasive cleaners on glass doors. Oven cleaner will remove grease
from glass.
Equipment needed
Wire mesh glove
Slicer pick
Spray bottle
Wear wire mesh glove while cleaning or wiping the slicer in between products.
Tips
A spray bottle filled daily with fresh sanitizing solution should be used to mist sanitizer onto surfaces.
Replace sharpening assembly and guard.
Position centre plate knife guard with both hands. Line up the locking knob. Tighten the locking knob.
Replace the slice deflector by positioning the bottom pin first. Push down slightly and hook the toplocking pin. Snap closed.
Before starting cleaning procedures or repairs on power-actuated machinery, the machine must be locked
out.
1
Use the start-stop switch on machine controls to turn it off. Ensure the machine is no longer
energized.
32. Unplug power cord from receptacle and place plug so that it is visible to the person cleaning or
draining the cooker. Allow fryer to cool for 5 minutes.
33. Put on approved safety gloves and goggles.
34. Drain shortening while still hot, through filter into a clean approved shortening pail.
35. Only fill pails two-thirds full.
36. Cover pails with lid and secure, store out of immediate work area.
37. Clean equipment as per cleaning guidelines.
38. Ensure that equipment is dried thoroughly.
39. Refill fryer by carefully pouring the cooled (to below 200F) shortening back into the well. Fill to the
correct level with filtered shortening.
40. Top up fryer to the oil level line (completely covering elements) with new solid shortening placed in
the fryer basket and carefully lowered.
41. Remove safety gloves.
42. Start up or leave off fryer as business requires.
43. When oil in pails has cooled to 100F carry to shortening disposal area, remove lid and pour carefully
into storage container.
Goggles and neoprene gloves must be worn when working with shortening, chemicals or any
hazardous materials.
Lidded pails are available for transporting shortening.
Rubber-based, leather-topped shoes are required in the restaurant. Shoes with exposed heels, toes or
archways are not permitted.
Hair longer than shoulder length must be pulled back while on duty in the restaurant.
Co-operate with the robber. Stay alert and calm. Keep an eye out for details that could help identify
the robber:
Hair and eye colour
Complexion (clear or marked)
Scars or markings on hands or face
Height (look for difference in eye level to yours, or measure height against a door)
Jewelry, clothing
Direction of escape
Escape by foot or car
Type of weapon (colour, size, and shape)
53. Turn off electrical equipment and lights to prevent a power surge when power comes back on.
54. Turn off gas equipment to prevent a fire hazard.
55. Lock doors.
56. Phone B.C. Hydro Service Centre.
Note: Advise B.C. Hydro of the blackout and ask how long it will be before the power is restored.
57. Advise guests of what is happening:
Complete guest checks for those who had received their meals.
Dont bill those guests who have not received their full order.
58. Assign a manager or staff member to let guests out of the restaurant.
59. Phone your business consultant. The consultant will work with you to determine whether you should
close the restaurant.
60. See Squirrel manual for blackout procedures to prevent any loss of information.
All staff members who answer the phone must be informed on how to handle a bomb threat. All bomb
threats must be treated as emergency situations. Never dismiss a threat as just a hoax. Have a signal for
work that all employees recognize as indication of an emergency situation.
Communicate the emergency signal to another staff member who can notify the duty manager to call
the police.
If a person is choking, in shock, unconscious, has stopped breathing or has no pulse, call 911 immediately
for assistance.
Burns
1
Cool immediately.
Bruises
1
Do not attempt to treat a medical emergency unless you have had first aid training.
If anyone (an employee or guest) accidentally ingests a chemical substance, immediately call your local
poison control centre to obtain information on how to effectively deal with the circumstances.
Emergency phone number in your area:
If possible, have the following information available before you call the poison control centre:
Original container
Brand name
Active ingredients refer to your MSDSs
Exposure when did it happen?
Immediately irrigate the eye by using the eyewash stations or lay head over a sink and trickle clear,
lukewarm water from a clean jug over the eye.
78. If the fire is small and localized; treat with a fire extinguisher. If the fire is large, dont risk your
safety. Dont attempt to fight with a fire extinguisher.
79. Use the paging system to advise staff and guests that there is an emergency situation and they must
take their personal possessions and leave the building immediately. Take the schedules with you as
you exit. Advise everyone to walk (dont run) to exits. Staff must not go to lockers to get personal
belongings.
80. Phone 911 from a phone outside the restaurant. Be prepared to give the following information:
Your name
Address of fire, including the nearest intersecting street
81. Ensure that people are leaving the building. Do not allow anyone to go back into the building. Ensure
that all employees are accounted for, checking against the schedules.
82. Have staff members meet at a pre-arranged area away from the restaurant (for example, a nearby pay
phone).
83. Senior manager on duty should:
Ensure everyone leaves the building.
Provide firemen with details of the fire.
Stay near the restaurant.
84. Cooperate with the fire department.
85. Contact senior management at home office.
86. Do not re-enter building for any reason until advised by fire department that it is safe.
A fire extinguisher is a storage container for water or a chemical. It is designed to put out a small fire,
not a big one.
Extinguishers are labeled A, B, C, or a combination of these letters to indicate what type of fires they
can be used on.
Extinguishers labeled with an A can be used for fires started in paper, wood, drapes or upholstery.
Extinguishers labeled with a B can be used for fires started in gasoline, solvents, cooking shortening
or grease.
Extinguishers labeled with a C can be used for fires stared in wiring, fuse boxes or electrical sources.
Fire extinguishers must be recharged professionally after any use. A partially used one might as well
be empty.
Extinguishers should be installed away from potential fire hazards and near an escape route.
Pull the pin. Some extinguishers require releasing the lock latch, pressing a puncture lever, or other
motion.
87. Aim the extinguisher nozzle (horn and hose) at the base of the fire.
88. Squeeze or press the handle.
89. Sweep from side to side at the base of the fire. Watch for reflash (the fire starting up again).
Discharge the entire contents of the extinguisher.
Acknowledgments
This occupational health and safety program template was developed in conjunction with go2s Food &
Beverage Health and Safety Technical Advisory Committee. Thanks to the following individuals and
organizations who contributed to the development of this resource: Moshin Manji (Boston Pizza
International), Nadine Odendaal (Compass Group Canada), Aaron Wildgrove (Sodexo), Cyrus Lucente
(Tim Hortons), and Bill Senghera (White Spot Restaurants).
Thanks also to WorkSafeBC. Information on pages 14, 16, 30, and 31 is courtesy of WorkSafeBC and
used here with permission from the publications Health and Safety for Retail Small Business and Health
and Safety for Greenhouses and Nurseries. These and other OHS publications can be found free of charge
at WorkSafeBC.com.