Professional Documents
Culture Documents
Portsmouth, NH 03801
smf308@gmail.com www.linkedin.com/in/stevenfuchs308
603.309.0744
PROFESSIONAL EXPERIENCE
Ditech Testing, Dieppe, NB Canada
Exceeded budget target from $2.2M (FY 2014) to $2.6M (FY 2015); consistently lowered
operating costs by $400K through operational efficiency and only spending on an as-needed
basis.
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Improved overall customer service experience by providing exemplary customer assistance and
ensuring every customer is satisfied after any interaction with any team member ranging from
CRRs to District Managers.
Championed increases in profits by streamlining operations, leading to less overtime and keeping
costs to a minimum.
Managed employees as partners as opposed to employees making them fully invested in the
team effort
Devised new pricing strategies for 10,000 residential and commercial accounts, driving profit
margins by 30% in less than 12 months.
Consistently met or exceeded budget goals, generating revenues in excess of anticipated return
across district.
Led complete restructure of underachieving branch and defined key roles and responsibilities to
meet both short- and long-term objectives.
Put into place a vehicle preventative maintenance program leading to 12% reductions in overall
operating expenses in first year.
Collaborated with local industries to introduce strategic pricing programs that generated 9%
boost in sales.
Enhanced accounts receivable methods, quickly improving back-office efficiency and improving
collections by 72%.
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Wrote marketing plan focused on penetrating a specific industry by offering unique incentives,
successfully gaining 1,000 new accounts within first year of implementing program.
Tasked with improving branch accounts receivables nationwide; implemented robust collections
program that raised branch placement in Top 5 within six months; remained in Top 5 thereafter.
Devised and rolled out company-paid internal training programs that boosted employee
confidence, improved staff efficiency, increased productivity, and reduced turnover.
Educated staff to offer customized options, including incentives, discounts, and e-mail specials to
reward customer loyalty and improve customer satisfaction.
Instituted programs that helped upsell to existing customer base in an effort to maximize
revenue streams and streamline costs.
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CHASE CHECKS & FORMS COMPANY, York, ME; PRESIDENT, 2003 to 2008
L.E. WESSELMAN, INC., Buffalo, NY; OPERATIONS/CUSTOMER SERVICE MANAGER, 2001 to 2003
TOWNE RIDGE CLEANERS, Stamford, CT; PRESIDENT, 1995 to 2001
EDUCATIONAL BACKGROUND
OHIO UNIVERSITY, Athens, OH; Bachelor of Science in Business