THOMAS J.

POPKO
Jacksonville, Florida 32224 | 904-223-4460
tpopko53@gmail.com
www.linkedin.com/in/tompopko

L E A D E R S H I P
Underwriting | Business Operations | Sales

X E C U T I V E

Results driven executive focused on maximizing ROI and development of human resources. Well versed
in Property Casualty underwriting, operations and sales. Strong business acumen developed through line
and executive positions at multiple Fortune 100 P&C insurance companies. Management strengths
include:

Operational Execution
Driving Process
Improvement | Redesign
Establish and deliver Underwriting &
Sales results
P&L optimization
Strategic Project Leadership

Effective Negotiations &

Communications
Mentoring top talent for accelerated
development
Agency Relationship Management
Call Center Management
Pricing Acumen

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R O F E S S I O N A L

X P E R I E N C E

CITIZENS PROPERTY INSURANCE CORPORATION, Jacksonville, FL

2012 2016

Florida Residual Market Property Casualty Insurance Company; 1,200 employees; $190 Billion insured value

SENIOR DIRECTOR PERSONAL LINES UNDERWRITING, Jacksonville, FL

Led Personal Lines Underwriting department for Floridas Property Residual Market.
Established direction and guided staff of 200+ underwriting resources handling more than 1.5
million residential properties.
Drove strategic initiative to automate new business underwriting. Achieved 40% automated
issuance in first iteration and targeting 60% pass through in phase II.
Delivered successful multi-year strategic project for implementation of new core processing
system (Guidewire). Complete overhaul of all legacy system processing.
Appointed Chairman of the Senior Management Team, reporting to the CEO and participating in
Executive Leadership Team meetings. Responsible for driving collaboration of key stakeholders
in delivering enterprise projects.
THE TRAVELERS COMPANIES, Hartford, CT

2008 2011

Publicly traded (TRV) Property Casualty Insurance Company; 30,000+ employees; $25 billion in revenue.

BUSINESS CENTER VICE PRESIDENT, Spokane, WA (2008 2011)

Led Small Commercial Insurance Service Center for western half of the country.
Drove all aspects of in-force and renewal business processing, independent agency relationships,
call center management and expense control.
Active member of corporate strategic project to redesign system access and information sharing
across internal business verticals.
Increased productivity of Service Center staff 18% through process redesign, and implementation
of virtual work queues across multiple locations.
Co-led initiative to outsource commercial endorsement processing to third party off-shore vendor.
Successfully designed and implemented the processing, vendor training and ongoing quality
review process 3 months ahead of schedule.

1996 2008

HARTFORD FINANCIAL SERVICES GROUP, Hartford, CT

Publicly traded (HIG) Insurance and Investment Company; 30,000+ employees; $22 billion in revenue.

VICE PRESIDENT AND MANAGING DIRECTOR, San Antonio, TX (2003 -2008)

Led multi-department Insurance Service Center of 380 employees responsible for issuing and maintaining
commercial insurance products for western third of country (15 states).
Managed teams responsible for new business, inforce and renewal underwriting processes, as
well as an 80-person inbound call center. Coordinated all aspects of countrywide service through
call sharing and virtual work queue management with two other regional service centers.
Partnered with Field Sales organization in managing agency relationships and delivering service
directly to customers and independent agents.
Hired, mentored and promoted three external managers to senior-level manager/AVP roles.
UNDERWRITING VP AND MANAGING DIRECTOR, Reno, NV (2001 2003)
Managed all aspects of Personal Lines processing and results for western 1/3 of country, supporting
multiple regional offices. Drove profit and growth of business generated through Independent Agency
distribution channel.
Managed $305 million in written premium and 294,000 policies.
Directly managed Personal Lines sales department and underwriting processing teams.
Coordinated efforts with commercial lines regional office leaders to maximize growth
opportunities in agencies with both personal and commercial lines focus.
REGIONAL VICE PRESIDENT | REGION MANAGER, Reno, NV (1998 2001)
Managed growing 11 state Personal Lines regional office through successive years of growth and profit.
Oversaw all aspects of sales and underwriting functions, including staff development, field relationships,
internal and external communications, and expense management.
Drove 42% growth in written premium and a 94% combined ratio.
Enhanced sales leadership bench strength by identifying and promoting multiple underwriters and
sales managers to new sales management positions.

D U C A T I O N

&

R O F E S S I O N A L

E V E L O P M E N T

B.A. Economics, University of Missouri - Kansas City

Executive Education/Leadership Training:
Attributes of a Strategic Leader, Leading from the Middle, Leadership Challenge, Leaders Window
Six Sigma Champions Training
Property and Casualty Producer License (inactive)