DEALING WITH

DIFFICULT COWORKERS
DE
FIC ALING
U LT
W
COW ITH
Dur
atio
ORK
n: 1
ER
DIF

10 October 2009

S
Led Day, I
n
Tra
inin structo
g
r

Stand For Something

OR
You Will Fall For Anything

The World is a
Dangerous Place,
NOT Because of those
who Do Evil,
BUT, Because of those
who Look On & Do
Nothing.
~Albert Einstein

ABOUT THE PROGRAM

Di cult people come in every
conceivable variety. Some talk constantly
and never listen. Others must always have
the last word. Some coworkers fail to keep
commitments. Others criticize anything that
they did not create. Difficult coworkers
compete with you for power, privilege and the
spotlight; some go way too far in courting
the bosss positive opinion to your
diminishment.


Dicult people and situations exist
in every work place. They all have one thing
in common. You must address them. No
matter what type of dicult situation in
which you find yourself, dealing with
dicult people or situations is an absolute
must !
This workshop does exactly that.
It empowers you with skills that will help
you deal with dicult colleagues & managers
with diplomacy, tact, grace & neness. So
that, you come out resolving the issue, rather
than bottling up the resentment &
humiliation which would inevitably lead to a
very unhappy & unhealthy work
environment & in some case a career change.

There may be
times when we are
Powerless to prevent
Injustice...but there
will NEVER be a
time when we Fail to
Protest.

~Elie Wiesel

Target Audience: Mandatory for All Employees within Organisations

DEALING WITH DIFFICULT COWORKERS!

PAGE

Course Outline

Behavioural Profiling

Understanding why people Behave The

Way They Do

Difficult Co-workers
o The Hostile Aggressive

Learning
Outcomes:
"Every
moment that you spend
upset, in despair, in anguish,

The Complainer

behavior of anybody else in your

The Clam

life is a moment in which you

The Super Agreeable

have given up control of your

The Negativist

o
o

The Expert Know-IT-ALL

The Indecisive

The Difficult Boss

Dealing with Difficult Co-workers

o Silence to Violence
o

Battle of Anger

Building Trust

Attack the Issue & NOT the

Person

Tact & Diplomacy

Collaborative Innovation

By the end of the

program, participants
will be able to:

angry or hurt because of the

life."
~ Wayne Dyer

Registration Fee:
INR 4,499/- only
To know more about the program &
to avail corporate & early bird
discounts email: info@kacare.com
OR info@promentorconsulting.com
Call: +91 99802 99901/ 97403 33214
Visit us at: www.kacare.com
www.promentorconsulting.com

Understand which
behaviour
is
appropriate & which is
Not.
Distinguish between the
various types of
Difficult Coworkers.
D e a l w i t h d i f fi c u l t
bosses & learn how to
get recognized &
appreciated.
Develop their own style
of dealing with difficult
coworkers effectively.
Be Firm Yet Polite
Facilitate a healing
process after a difficult
encounter.

This Program is brought to you by KA-CARE & Promentor Consulting