TRAINING & DEVELOPMENT

MBA 333
5Hours/Week

Credits: 5

A. Objective:
This course aims to make student understand training needs, methodology, evaluation &
Development programmes in an organization.
Unit I:

[15 Hrs]

Training objective s importance training principles training and development plan

setting up of training programme.
Unit II:

[15 Hrs]

On-The Job Training Technique Features advantages & disadvantages on the job
coaching, conference, career planning & guidance, critical incident, committee
assignment, job rotation and assistant to position/under study.w
Unit III:

[15 Hrs]

Off The Job Training Technique features applications lecture method

Conferences group discussion seminar programmed instruction sensitivity case
studies role play simulation s- special broadening assignment multiple management
or junior boards syndicate sabbaticals. EVALUATION- significance different
evaluation technique.
Unit IV:

[15 Hrs]

Concept nature origin unique characteristics OD

Process diagnosis action program management OD Inter ventions - classifications
team intervention inter group comprehensive Structural.
Unit V:

[15 Hrs]

OD training T-group behaviour modeling life and career planning. OD strategies

action research requirements for successful OD implementation Evaluation.
C. Book for Reference:
1.

The art of training and Development set of six volumes Leslierae

2.

Management of Manpower Training & Development Dharma Vira Agarwala

3.

Management of Man power Training & Development JM . Dewan

4.

Organisational Development Wendell. L. French Cecil H. Bell. JR

5. Organisational Design, Change, and Development Text, Cases & Reading
M.E. Rao & VSP. Rao.

Fatima College (Autonomous), Madurai 18

Department of Management Studies
II MBA III Semester
BLUE PRINT
DEPARTMENT:

MBA

SUBJECT CODE:

MBA 333

SUBJECT TITLE:

TRAINING AND DEVELOPMENT

Units

II

Section
A

6(a)
to
6(b)

PG

Section B
U

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3
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IV

4
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Total No.
Question
s

---

---

7(a)
to
7(b)

Section C
U

HA

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III

HA

---

8(a)
to
8(b)

---

9(a)
to
9(b)

---

---

---

-----

---

---

10(a) to
10(b)

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11 (Can be
from any
Unit)

Fatima College (Autonomous), Madurai 18

Department of Management Studies
II MBA III Semester
Model Question paper
TRAINING AND DEVELOPMENT
Sub Code:MBA 333

Max.marks:75

Section A

(5*2=10)

(Answer all the questions)

1.
2.
3.
4.
5.

Define training
List out various any two techniques of on the job training
Mention any two features of off the job training
What is organisation development
Write any two objectives of sensitivity training

Section B

(5*10=50)

(Five questions to be answered (Either, Or Question)).

6(a) Examine the attributes and qualifications of training manager
(or)
6(b) Give in detail the steps involved in setting up of training programme
7(a) State and explain the ways to make on-the job training effective
(or)
7(b) Illustrate the following (i) Coaching (ii) Critical Incident
8(a) Enumerate the features of career planning
(or)
8(b) Summarize the process involved in sensitivity training
9(a) Illustrate the role of OD in the development of the organization
(or)
9(b) Describe any three OD interventions
10(a) Elaborate various requirements for successful implementation of OD
(or)
10(b) Critically examine (i)T-group (ii) Behaviour Modeling

Section C

(1 x 15 = 15)

11. LivePerson is a New York City company that offers a cloud- based platform
technology enabling businesses to connect in real-time with their customers via chat,
voice, and content delivery through websites, social media, and mobile devices. In 2014,
LivePerson needed to find an experienced L&D partner to improve the sales teams on
boarding process. They are now looking for an innovative approach that would spur a
company-wide engagement with training. As they have their sales cost rate as 35% in the
cost of production of their product, they wish to concentrate on the sales team and its
performance. Consider yourself as a consultant, suggest a suitable training method for
this company.