Professional Documents
Culture Documents
(MKGB213)
ACKNOWLEDGEMENTS
First and foremost, we would like to thank Allah S.W.T. for giving us opportunity and
strength to accomplish our project paper on..
We would like to express profound gratitude towards our supportive lecturer, Puan Siti Sarah
Binti Wan Latif for her invaluable support, encouragement, supervision, and dazzling
suggestions for our research. We as ever, especially indebted to our parents, for their love and
strong support throughout our life. Not forgotten, our sincere thanks and appreciations to our
beloved friends and colleagues, who shared their knowledge, brilliant ideas, and experiences
with us.
We heartily thankful to all our IT and Multimedia Services (ITMS) department and all my
colleagues whose encouragement, guidance and support from the initial to the final level
enabled us to develop an understanding of the subject. Last but not least, we offer our regards
and blessings to all the respondents and for those who supported us in any respect during the
completion of this project paper.
Thank you.
ABSTRACT
Findings The general users profile were identified. The hypotheses were proven that ITMS
department can be a valuable department and channel to supply quality multimedia,
information and communication technology products and services in line.
Research Limitations / Implications The research was designed to test only the users of
UNITEN students. Even though, it gathered the needed data to help the department to
improve their quality of services in their search for suitable tools when offering the best
services for the students.
Originality / Value The conducted study added the knowledge to the indicated information
gap in academic literature regarding the ITMS services and its facilities from UNITEN
students perspective. It defined the main ITMS tools and tested the studnets perceptions about
the possible practices.
1.0 INTRODUCTION
1.1
On 4 May 2001, Sultan Haji Ahmad Shah (branch campus) officially opened. The campus
offers accounting, finance, entrepreneurship, marketing, human resources, and business
courses. On getting to be one of the best Universities in Malaysia, UNITEN has divided its
departments by its specialization in order to make it systematically.
In order to reassure a good flow system, UNITEN has divided its departments into various
departments. For example :
One of it is IT & Multimedia Services (ITMS) is a department that provides ICT &
multimedia facilities and services. We have been in existence since 1997, when UNITEN was
established. Their purpose is transforming business through the effective use of ICT. We
provide solutions to UNITEN, TNB, and other external parties.
The Department's role is the guarantor of dependable and reliable computer facilities and
management information systems in UNITEN KSHAS. The Department's objective is to
manage and control the use of computing facilities in UNITEN KSHAS in the safest, most
reliable and economic manner. IT and Multimedia Services which is known as ITMS is
divided into several units as follows:
ITMS also has their own Vision and Mission in order to make sure all goals and activities can
be achieve, thus will help the staff and students feel the excitement of using the facilities.
VISION:
MISSION:
OBJECTIVES :