Professional Documents
Culture Documents
2 4 3 4 N E I L AVE . , C O L U M B U S , O H 4 3 2 0 2
CELL: (614) 309-4785
EMAIL:ALAN.COOPER1986@GMAIL.COM
Professional Summary
Accomplished creative professional with experience in contract copywriting and six years of progressively responsible experience in
customer service administration. Writer with strong command over the English language. Proven ability to realize marketing
objectives via the production of concisely written and grammatically enhanced copy material. Collaborative partner with extensive
experience working in a fast paced and highly pressured team environment, prioritizing multiple tasks simultaneously under tight
deadlines.
Areas of Expertise
-Writing
-Public Speaking
-Proofreading
-Strategy Design
-Quality Assurance
-Retail
Professional Experience
FACILITY SOURCE, COLUMBUS, OH
Customer Service Administrator, March 2012 January 2014
Collaborated with vendors and store managers to resolve store and restaurant issues
Achieved CSR Perfect Work Order Award (i.e. no mistakes) for multiple months
Promoted to Customer Service Administrator due to consistent KPI performance and manager referrals
Trained new hires and supervised staff during a period of company expansion to ensure attention to detail and adherence to
company policy
HORIZONS COMPANIES, WESTERVILLE, OH
Contract Copywriter, November 2011 March 2012
Edited an online professional development course according to the Chicago Manual Style
Assured quality and brand identity for McGraw-Hill (client)
HOYS TOYS, COLUMBUS, OH
Contract Copywriter, October 2011 March 2012
Created and edited summary articles for images in the Thomas Edison Activity Book
Edited for grammatical correctness and historical correctness