CompTIA A+ Recertification Exam

Objectives
Exam Number: RC0-903

Introduction
The CompTIA A+ Recertification Exam is one way for CompTIA A+ certified professionals to keep their
A+ certification active. A CompTIA A+ certification earned on or after January 1, 2011 is valid for three
years from the date the certification was earned. The certification must be renewed within three years in
order for the individual to remain certified. To remain certified, individuals may:

Re-take (and pass) both of the current certification exams (220-901 and 220-902)
Participate in continuing education activities
Take (and pass) the A+ re-certification exam (RC0-903)

The CompTIA A+ Recertification Exam RC0-903 bridges the competencies measured by the A+ 800 series
(220-801 and 220-802) and the 900 series (220-901 and 220-902). The exam (RC0-903) blueprint includes
the objectives new to the 900 series and also assesses the highest weighted competencies that appear on
both sets of exams (i.e., the knowledge and skills rated by SMEs as most relevant for on-the-job
performance).

NOTE: Availability of RC0-903 is LIMITED TO THOSE who have kept their A+ certification active and
have not taken and passed the current 900 series exams.
CompTIA A+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such,
undergoes regular reviews and updates to the exam objectives. The following CompTIA A+ Recertification
RC0-903 exam objectives result from subject matter expert workshops and industry-wide survey results
regarding the skills and knowledge required of an entry-level IT technical support professional.
This examination blueprint includes domain weighting, test objectives, and example content. Example
topics and concepts are included to clarify the test objectives and should not be construed as a
comprehensive listing of all the content of this examination.
Candidates are encouraged to use this document to guide their studies. The table below lists the domains
measured by this examination and the extent to which they are represented. The CompTIA A+ RC0-903
exam is based on these objectives.
Domain
1.0 Mobile Devices
2.0 Windows Operating Systems
3.0 Other Operating Systems and Technologies
4.0 Troubleshooting (Hardware/Software)
5.0 Operational Procedures
Total

Percentage of Examination
6%
20%
11%
59%
4%
100%

CompTIA A+ RC0-903 Certification Exam Objectives version1

Copyright 2015 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-901 Objectives are subject to change without notice.

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CompTIA Authorized Materials Use Policy

CompTIA Certifications, LLC is not affiliated with and does not authorize, endorse or condone utilizing
any content provided by unauthorized third-party training sites, aka 'brain dumps'. Individuals who utilize
such materials in preparation for any CompTIA examination will have their certifications revoked and be
suspended from future testing in accordance with the CompTIA Candidate Agreement. In an effort to more
clearly communicate CompTIAs exam policies on use of unauthorized study materials, CompTIA directs
all certification candidates to the CompTIA Certification Exam Policies webpage:
http://certification.comptia.org/Training/testingcenters/policies.aspx
Please review all CompTIA policies before beginning the study process for any CompTIA exam.
Candidates will be required to
abide by the CompTIA Candidate Agreement
(http://certification.comptia.org/Training/testingcenters/policies/agreement.aspx) at the time of exam
delivery.
If a candidate has a question as to whether study materials are considered unauthorized (aka brain dumps),
he/she should contact CompTIA at examsecurity@comptia.org to confirm.

**Note: The lists of examples provided in bulleted format below each objective are not exhaustive lists. Other
examples of technologies, processes or tasks pertaining to each objective may also be included on the exam although
not listed or covered in this objectives document.

CompTIA is constantly reviewing the content of our exams and updating test questions to be sure our
exams are current and the security of the questions is protected. When necessary, we will publish updated
exams based on existing exam objectives. Please know that all related exam preparation materials will still
be valid.

CompTIA A+ RC0-903 Certification Exam Objectives version1

Copyright 2015 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-901 Objectives are subject to change without notice.

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1.0 Mobile Devices

1.1 Explain the characteristics of various types of other mobile devices.
Tablets
Smart phones
Wearable technology devices
o Smart watches
o Fitness monitors
o Glasses and headsets
Phablets
e-Readers
Smart camera
GPS
1.2 Identify basic features of mobile operating systems.
Android vs. iOS vs. Windows
o Open source vs. closed source/vendor specific
o App source (play store, app store and store)
o Screen orientation (accelerometer/gyroscope)
o Screen calibration
o GPS and geotracking
o WiFi calling
o Launcher/GUI
o Virtual assistant
o SDK/APK
o Emergency notification
o Mobile payment service

2.0 Windows Operating Systems

2.1 Compare and contrast various features and requirements of Microsoft Operating
Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1).
Features:
o 32-bit vs. 64-bit
o Aero, gadgets, user account control, bit-locker, shadow copy, system restore,
ready boost, sidebar, compatibility mode, virtual XP mode, easy transfer,
administrative tools, defender, Windows firewall, security center, event viewer,
file structure and paths, category view vs. classic view.
o Side by side apps, Metro UI, Pinning, One Drive, Windows store, Multimonitor
task bars, Charms, Start Screen, Power Shell, Live sign in, Action Center.
Upgrade paths differences between in place upgrades, compatibility tools, Windows
upgrade OS advisor
2.2 Given a scenario, install Windows PC operating systems using appropriate methods.
Boot methods
o USB
o CD-ROM
o DVD
o PXE
o Solid state/flash drives
o Netboot
o External/hot swappable drive
CompTIA A+ RC0-903 Certification Exam Objectives version1
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o Internal hard drive (partition)

Type of installations
o Unattended installation
o Upgrade
o Clean install
o Repair installation
o Multiboot
o Remote network installation
o Image deployment
o Recovery partition
o Refresh/restore
Partitioning
o Dynamic
o Basic
o Primary
o Extended
o Logical
o GPT
File system types/formatting
o ExFAT
o FAT32
o NTFS
o CDFS
o NFS
o ext3, ext4
o Quick format vs. full format
Load alternate third party drivers when necessary
Workgroup vs. Domain setup
Time/date/region/language settings
Driver installation, software and windows updates
Factory recovery partition
Properly formatted boot drive with the correct partitions/format

2.3 Given a scenario, use appropriate Microsoft operating system features and tools.
Administrative
o Computer management
o Device manager
o Local Users and Groups
o Local security policy
o Performance monitor
o Services
o System configuration
o Task scheduler
o Component services
o Data sources
o Print management
o Windows memory diagnostics
o Windows firewall
o Advanced security
MSCONFIG
o General
o Boot
o Services
o Startup
CompTIA A+ RC0-903 Certification Exam Objectives version1
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The CompTIA A+ 220-901 Objectives are subject to change without notice.

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o Tools
Task Manager
o Applications
o Processes
o Performance
o Networking
o Users
Disk management
o Drive status
o Mounting
o Initializing
o Extending partitions
o Splitting partitions
o Shrink partitions
o Assigning/changing drive letters
o Adding drives
o Adding arrays
o Storage spaces
Other
o User State Migration tool (USMT)
o Windows Easy Transfer
o Windows Upgrade Advisor
System utilities
o REGEDIT
o COMMAND
o SERVICES.MSC
o MMC
o MSTSC
o NOTEPAD
o EXPLORER
o MSINFO32
o DXDIAG
o DEFRAG
o System restore
o Windows Update

3.0 Other Operating Systems and Technologies

3.1 Identify common features and functionality of the Mac OS and Linux operating systems.
Best practices
o Scheduled backups
o Scheduled disk maintenance
o System updates/App store
o Patch management
o Driver/firmware updates
o Antivirus/ Antimalware updates
Tools
o Backup/Time Machine
o Restore/snapshot
o Image recovery
o Disk maintenance utilities
o Shell/Terminal
o Screen sharing
o Force Quit
Features
CompTIA A+ RC0-903 Certification Exam Objectives version1
Copyright 2015 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-901 Objectives are subject to change without notice.

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o Multiple desktops/Mission Control

o Key Chain
o Spot Light
o iCloud
o Gestures
o Finder
o Remote Disc
o Dock
o Boot Camp
Basic Linux commands
o ls
o grep
o cd
o shutdown
o pwd vs. passwd
o mv
o cp
o rm
o chmod
o chown
o iwconfig/ifconfig
o ps
o su/sudo
o apt-get
o vi
o dd

3.2 Given a scenario, setup and use client-side virtualization.

Purpose of virtual machines
Resource requirements
Emulator requirements
Security requirements
Network requirements
Hypervisor
3.3 Identify basic cloud concepts.
SaaS
IaaS
Paas
Public vs. Private vs. Hybrid vs. Community
Rapid Elasticity
On-demand
Resource pooling
Measured service
3.4 Summarize the properties and purpose of services provided by networked hosts.
Server roles
o Web server
o File server
o Print server
o DHCP server
o DNS server
o Proxy server
o Mail server
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o Authentication server
Internet appliance
o UTM
o IDS
o IPS
Legacy / embedded systems

4.0 Troubleshooting (Hardware and Software)

4.1 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU
and power with appropriate tools.
Common symptoms
o Unexpected shutdowns
o System lockups
o POST code beeps
o Blank screen on bootup
o BIOS time and settings resets
o Attempts to boot to incorrect device
o Continuous reboots
o No power
o Overheating
o Loud noise
o Intermittent device failure
o Fans spin no power to other devices
o Indicator lights
o Smoke
o Burning smell
o Proprietary crash screens (BSOD/pin wheel)
o Distended capacitors
Tools
o Multimeter
o Power supply tester
o Loopback plugs
o POST card / USB
4.2 Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
Common symptoms
o Read/write failure
o Slow performance
o Loud clicking noise
o Failure to boot
o Drive not recognized
o OS not found
o RAID not found
o RAID stops working
o Proprietary crash screens (BSOD/pin wheel)
o S.M.A.R.T. errors
Tools
o Screwdriver
o External enclosures
o CHKDSK
o FORMAT
o File recovery software
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The CompTIA A+ 220-901 Objectives are subject to change without notice.

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o Bootrec
o Diskpart
o Defragmentation tool
4.3 Given a scenario, troubleshoot and repair common mobile device issues while adhering
to the appropriate procedures.
Common symptoms
o No display
o Dim display
o Flickering display
o Sticking keys
o Intermittent wireless
o Battery not charging
o Ghost cursor/pointer drift
o No power
o Num lock indicator lights
o No wireless connectivity
o No Bluetooth connectivity
o Cannot display to external monitor
o Touchscreen non-responsive
o Apps not loading
o Slow performance
o Unable to decrypt email
o Extremely short battery life
o Overheating
o Frozen system
o No sound from speakers
o GPS not functioning
o Swollen battery
Disassembling processes for proper re-assembly
o Document and label cable and screw locations
o Organize parts
o Refer to manufacturer resources
o Use appropriate hand tools
4.4 Given a scenario, troubleshoot PC operating system problems with appropriate tools.
Common symptoms
o Proprietary crash screens (BSOD/pin wheel)
o Failure to boot
o Improper shutdown
o Spontaneous shutdown/restart
o Device fails to start/detected
o Missing dll message
o Services fails to start
o Compatibility error
o Slow system performance
o Boots to safe mode
o File fails to open
o Missing NTLDR
o Missing Boot Configuration Data
o Missing operating system
o Missing Graphical Interface
o Missing GRUB/LILO
o Kernel panic
o Graphical Interface fails to load
o Multiple monitor misalignment/orientation
CompTIA A+ RC0-903 Certification Exam Objectives version1
Copyright 2015 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-901 Objectives are subject to change without notice.

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Tools
o
o
o
o
o
o
o
o
o
o
o
o
o
o

BIOS/UEFI
SFC
Logs
System Recovery Options
Repair disks
Pre-installation environments
MSCONFIG
DEFRAG
REGSRV32
REGEDIT
Event viewer
Safe mode
Command prompt
Uninstall/reinstall/repair

4.5 Given a scenario, troubleshoot common PC security issues with appropriate tools and
best practices.
Common symptoms
o Pop-ups
o Browser redirection
o Security alerts
o Slow performance
o Internet connectivity issues
o PC/OS lock up
o Application crash
o OS updates failures
o Rogue antivirus
o Spam
o Renamed system files
o Files disappearing
o File permission changes
o Hijacked email
Responses from users regarding email
Automated replies from unknown sent email
o Access denied
o Invalid certificate (trusted root CA)
Tools
o Antivirus software
o Antimalware software
o Recovery console
o Terminal
o System restore/Snapshot
o Pre-installation environments
o Event viewer
o Refresh/restore
o MSCONFIG/Safe boot
Best practice procedure for malware removal
1. Identify malware symptoms
2. Quarantine infected system
3. Disable system restore (in Windows)
4. Remediate infected systems
a. Update antimalware software
b. Scan and removal techniques (safe mode, pre-installation environment)
5. Schedule scans and run updates
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Copyright 2015 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-901 Objectives are subject to change without notice.

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6.
7.

Enable system restore and create restore point (in Windows)

Educate end user

4.6 Given a scenario, troubleshoot common mobile OS and application issues with
appropriate tools.
Common symptoms
o Dim display
o Intermittent wireless
o No wireless connectivity
o No bluetooth connectivity
o Cannot broadcast to external monitor
o Touchscreen non-responsive
o Apps not loading
o Slow performance
o Unable to decrypt email
o Extremely short battery life
o Overheating
o Frozen system
o No sound from speakers
o Inaccurate touch screen response
o System lockout
Tools
o Hard reset
o Soft reset
o Close running applications
o Reset to factory default
o Adjust configurations/settings
o Uninstall/reinstall apps
o Force stop
4.7 Given a scenario, troubleshoot common mobile OS and application security issues with
appropriate tools.
Common symptoms
o Signal drop/weak signal
o Power drain
o Slow data speeds
o Unintended WiFi connection
o Unintended Bluetooth pairing
o Leaked personal files/data
o Data transmission overlimit
o Unauthorized account access
o Unauthorized root access
o Unauthorized location tracking
o Unauthorized camera/microphone activation
o High resource utilization
Tools
o Antimalware
o App scanner
o Factory reset/Clean install
o Uninstall/reinstall apps
o WiFi analyzer
o Force stop
o Cell tower analyzer
o Backup/restore
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The CompTIA A+ 220-901 Objectives are subject to change without notice.

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iTunes/iCloud/Apple Configurator
Google sync
One Drive

5.0 Operational Procedures

5.1 Summarize the process of addressing prohibited content/activity, and explain privacy,
licensing, and policy concepts.
Incident Response
o First response
Identify
Report through proper channels
Data/device preservation
o Use of documentation/documentation changes
o Chain of custody
Tracking of evidence/documenting process
Licensing / DRM / EULA
o Open source vs. commercial license
o Personal license vs. enterprise licenses
Personally Identifiable Information
Follow corporate end-user policies and security best practices

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CompTIA A+ Acronyms
Introduction
The following is a list of acronyms which appear on the CompTIA A+ exams. Candidates are encouraged
to review the complete list and attain a working knowledge of all listed acronyms as a part of a
comprehensive exam preparation program.

Acronym
AC
ACL
ACPI
ACT
ADSL
AGP
AHCI
AP
APIPA
APM
ARP
ASR
ATA
ATAPI
ATM
ATX
AUP
A/V
BIOS
BNC
BTX
CAPTCHA
CCFL
CD
CD-ROM
CD-RW
CDFS
CFS
CIFS
CMOS
CNR
COMx
CPU
CRT

Definition
alternating current
access control list
advanced configuration power interface
activity
asymmetrical digital subscriber line
accelerated graphics port
Advanced host controller interface
Access point
automatic private internet protocol addressing
advanced power management
address resolution protocol
automated system recovery
advanced technology attachment
advanced technology attachment packet interface
asynchronous transfer mode
advanced technology extended
Acceptable Use Policy
Audio Video
basic input/output system
Bayonet-Neill-Concelman or British Naval Connector
balanced technology extended
Completely Automated Public Turing Test To Tell Computers and Humans
Apart
Cold Cathode Fluorescent Lamp
compact disc
compact disc-read-only memory
compact disc-rewritable
compact disc file system
Central File System, Common File System, Command File System
Common Internet File System
complementary metal-oxide semiconductor
Communications and Networking Riser
communication port (x=port number)
central processing unit
cathode-ray tube

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DAC
DB-25
DB-9
DC
DDOS
DDR
DDR RAM
DDR
SDRAM
DFS
DHCP
DIMM
DIN
DLT
DLP
DMA
DMZ
DNS
DOS
DRAM
DRM
DSL
DVD
DVD-RAM
DVD-ROM
DVD-R
DVD-RW
DVI
ECC
ECP
EEPROM
EFS
EIDE
EMI
EMP
EPROM
EPP
ERD
ESD
EULA
EVGA
EVDO
FAT
FAT12

discretionary access control

serial communications D-shell connector, 25 pins
9 pin D shell connector
direct current
distributed denial of service
double data-rate
double data-rate random access memory
double data-rate synchronous dynamic random access memory
distributed file system
dynamic host configuration protocol
dual inline memory module
Deutsche Industrie Norm
digital linear tape
digital light processing or data loss prevention
direct memory access
demilitarized zone
domain name service or domain name server
denial of service
dynamic random access memory
Digital Rights Management
digital subscriber line
digital video disc or digital versatile disc
digital video disc-random access memory
digital video disc-read only memory
digital video disc-recordable
digital video disc-rewritable
digital visual interface
error correcting code/error checking and correction
extended capabilities port
electrically erasable programmable read-only memory
encrypting file system
enhanced integrated drive electronics
electromagnetic interference
electromagnetic pulse
erasable programmable read-only memory
enhanced parallel port
emergency repair disk
electrostatic discharge
End User License Agreement
extended video graphics adapter/array
evolution data optimized or evolution data only
file allocation table
12-bit file allocation table

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FAT16
FAT32
FDD
Fn
FPM
FRU
FSB
FTP
FQDN
Gb
GB
GDI
GHz
GUI
GPS
GSM
HAL
HAV
HCL
HDD
HDMI
HPFS
HTML
HTPC
HTTP
HTTPS
I/O
ICMP
ICR
IDE
IDS
IEEE
IIS
IMAP
IMEI
IMSI
IP
IPCONFIG
IPP
IPS
IPSEC
IR
IrDA
IRP

16-bit file allocation table

32-bit file allocation table
floppy disk drive
Function (referring to the function key on a laptop)
fast page-mode
field replaceable unit
Front Side Bus
file transfer protocol
fully qualified domain name
gigabit
gigabyte
graphics device interface
gigahertz
graphical user interface
global positioning system
global system for mobile communications
hardware abstraction layer
Hardware Assisted Virtualization
hardware compatibility list
hard disk drive
high definition media interface
high performance file system
hypertext markup language
home theater PC
hypertext transfer protocol
hypertext transfer protocol over secure sockets layer
input/output
internet control message protocol
intelligent character recognition
integrated drive electronics
Intrusion Detection System
Institute of Electrical and Electronics Engineers
Internet Information Services
internet mail access protocol
International Mobile Equipment Identity
International Mobile Subscriber Identity
internet protocol
internet protocol configuration
internet printing protocol
In-plane Switching
Internet Protocol Security
Infrared
Infrared Data Association
Incident Response Plan

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IRQ
ISDN
ISO
ISP
JBOD
Kb
KB
LAN
LBA
LC
LCD
LDAP
LED
Li-on
LPD/LPR
LPT
LVD
MAC
MAPI
MAU
Mb
MB
MBR
MBSA
MFD
MFP
MHz
MicroDIMM
MIDI
MIME
MIMO
MMC
MP3
MP4
MPEG
MSCONFIG
MSDS
MUI
NAC
NAS
NAT
NetBIOS
NetBEUI

Interrupt Request
Integrated Services Digital Network
International Organization for Standardization/Industry Standards
Organization
Internet Service Provider
Just a Bunch of Disks
Kilobit
Kilobyte or Knowledge Base
Local Area Network
Logical Block Addressing
Lucent Connector
liquid Crystal Display
lightweight directory access protocol
light emitting diode
lithium-ion
line printer daemon / line printer remote
line printer terminal
low voltage differential
media access control / mandatory access control
messaging application programming interface
media access unit, media attachment unit
megabit
megabyte
master boot record
Microsoft Baseline Security Analyzer
multi-function device
multi-function product
megahertz
micro dual inline memory module
musical instrument digital interface
multipurpose internet mail extension
Multiple Input Multiple Output
Microsoft management console
Moving Picture Experts Group Layer 3 Audio
Moving Picture Experts Group Layer 4
Moving Picture Experts Group
Microsoft configuration
material safety data sheet
multilingual user interface
network access control
network-attached storage
network address translation
networked basic input/output system
networked basic input/output system extended user interface

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NFS
NIC
NiCd
NiMH
NLX
NNTP
NTFS
NTLDR
NTP
OCR
OEM
OLED
OS
PAN
PATA
PC
PCI
PCIe
PCIX
PCL
PCMCIA
PE
PGA
PGA2
PII
PIN
PKI
PnP
POP3
PoS
POST
POTS
PPP
PPTP
PRI
PROM
PS/2
PSTN
PSU
PVC
PXE
QoS
RAID
RAM

network file system

network interface card
nickel cadmium
nickel metal hydride
new low-profile extended
network news transfer protocol
new technology file system
new technology loader
Network Time Protocol
optical character recognition
original equipment manufacturer
Organic Light Emitting Diode
operating system
personal area network
parallel advanced technology attachment
personal computer
peripheral component interconnect
peripheral component interconnect express
peripheral component interconnect extended
printer control language
Personal Computer Memory Card International Association
Preinstallation Environment
pin grid array
pin grid array 2
Personally Identifiable Information
personal identification number
public key infrastructure
plug and play
post office protocol 3
Point of Sale
power-on self test
plain old telephone service
point-to-point protocol
point-to-point tunneling protocol
primary rate interface
programmable read-only memory
personal system/2 connector
public switched telephone network
power supply unit
permanent virtual circuit
preboot execution environment
quality of service
redundant array of independent (or inexpensive) discs
random access memory

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The CompTIA A+ 220-901 Objectives are subject to change without notice.

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RAS
RDP
RF
RFI
RGB
RIP
RIS
RISC
RJ-11
RJ-45
RMA
ROM
RTC
SAN
SAS
SATA
SC
SCP
SCSI
SCSI ID
SD card
SDRAM
SEC
SFC
SFF
SLI
S.M.A.R.T.
SMB
SMTP
SNMP
SoDIMM
SOHO
SP
SPDIF
SPGA
SRAM
SSH
SSID
SSL
ST
STP
SXGA
TB
TCP

remote access service

Remote Desktop Protocol
radio frequency
radio frequency interference
red green blue
routing information protocol
remote installation service
reduced instruction set computer
registered jack function 11
registered jack function 45
returned materials authorization
read only memory
real-time clock
storage area network
Serial Attached SCSI
serial advanced technology attachment
subscription channel
secure copy protection
small computer system interface
small computer system interface identifier
secure digital card
synchronous dynamic random access memory
single edge connector
system file checker
Small Form Factor
scalable link interface or system level integration or scanline interleave mode
self-monitoring, analysis, and reporting technology
server message block or small to midsize business
simple mail transfer protocol
simple network management protocol
small outline dual inline memory module
small office/home office
service pack
Sony-Philips digital interface format
staggered pin grid array
static random access memory
secure shell
service set identifier
secure sockets layer
straight tip
shielded twisted pair
super extended graphics array
terabyte
transmission control protocol

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The CompTIA A+ 220-901 Objectives are subject to change without notice.

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TCP/IP
TDR
TFTP
TKIP
TPM
UAC
UDF
UDP
UEFI
UNC
UPS
URL
USB
USMT
UTP
UXGA
VESA
VFAT
VGA
VM
VoIP
VPN
VRAM
WAN
WAP
WEP
WIFI
WINS
WLAN
WPA
WPS
WUXGA
XGA
ZIF
ZIP

transmission control protocol/internet protocol

time domain reflectometer
trivial file transfer protocol
Temporal Key Integrity Protocol
trusted platform module
user account control
user defined functions or universal disk format or universal data format
user datagram protocol
Unified Extensible Firmware Interface
universal naming convention
uninterruptible power supply
uniform resource locator
universal serial bus
user state migration tool
unshielded twisted pair
ultra extended graphics array
Video Electronics Standards Association
virtual file allocation table
video graphics array
Virtual Machine
voice over internet protocol
virtual private network
video random access memory
wide area network
wireless access protocol/wireless access point
wired equivalent privacy
wireless fidelity
windows internet name service
wireless local area network
wireless protected access
WiFi Protected Setup
wide ultra extended graphics array
extended graphics array
zero-insertion-force
zigzag inline package

A+ Proposed Hardware and Software List

** CompTIA has included this sample list of hardware and software to assist candidates as they
prepare for the A+ exam. This list may also be helpful for training companies who wish to create
a lab component to their training offering. The bulleted lists below each topic are a sample list
and not exhaustive.
CompTIA A+ RC0-903 Certification Exam Objectives version1
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Copyright 2015 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-901 Objectives are subject to change without notice.

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Equipment

Apple tablet / Smart phone

Android tablet / Smart phone
Windows tablet / Smart phone
Windows Laptop / Mac Laptop / Linux Laptop
Windows Desktop / Mac Desktop / Linux Desktop
Monitors
Projectors
SOHO Router/switch
Access point
VoIP phone
Printer
o Laser / Inkjet
o Wireless
Surge suppressor
UPS

Spare parts/hardware

Motherboards
RAM
Hard drives
Power supplies
Video cards
Sounds cards
Network cards
Wireless NICs
Fans/cooling devices/heat sink
CPUs
Assorted connectors/cables
o USB
o HDMI
o etc
Adapters
Network cables
Unterminated network cable / connectors
AC adapters
Optical drives
Screws/stand-offs
Cases
Maintenance kit

CompTIA A+ RC0-903 Certification Exam Objectives version1

20
Copyright 2015 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-901 Objectives are subject to change without notice.

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Mice/keyboards

Tools

Screw drivers
Multimeter
Wire cutters
Punchdown tool
Crimper
Power supply tester
Cable stripper
POST cards
Standard technician toolkit
ESD strap
Thermal paste
Cable tester
WiFi analyzer
SATA to USB connectors

Software

Operating system disks

Antivirus software
Virtualization software
Antimalware
Driver software

CompTIA A+ RC0-903 Certification Exam Objectives version1

20
Copyright 2015 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-901 Objectives are subject to change without notice.

20 of