Launched only two years ago, Holey Artisan was quick to gain popularity among

both locals and foreigners in Dhaka with their array of food as well as the homely
ambiance. Driven by the success, owners Porag and Sadat then launched O'
Kitchen, a restaurant serving European cuisines.
The bakery and the restaurant owe their success largely to the authentic experience
of food, which is why they are a hugely popular socialising spot among foreigners
living in Dhaka.
The added charm is its location, which is right next to the Gulshan Lake, according
to reviewers on several online social platforms. In the middle of the concrete
jungle of Dhaka, the eatery offers a nice patch of greenery and a casual atmosphere
where you feel right at ease. It feels less of a business place and more of a home,
says one such reviewer.

They were good in business till 1st July. On the night of 1 July 2016, at 21:20 local
time, five militants took hostages and opened fire on the Holey Artisan Bakery.
They killed 20 of hostage whom mostly were foreigners. These not only affect
them but we believe it also affect our restaurant business all over Dhaka city. Thus
my group and other group who are studying in economics department of southeast
university attempt to do some research under our senior lecturer Madiha khan. We
want to thanks our course teacher for giving us opportunity to do a research on this
recent strong scenario.
Our purpose of the research is to determine the recent socio-economic condition of
the restaurant business and its impact on the overall economy after The Gulsan
Attack. We were four member in this group, Md Sharif, Farhad al Hasan, Atiqur
Rahman and Fatima Tahmim. Our goal was to cover restaurant stated in banani and
study how Gulsan attack fall an impact on them.
At first we randomly select some restaurant of banana. Some of them gave us
answer on our enclosed questionnaire which has been designed to collect various
information regarding this research study and some of them denied politely or
otherwise.

Among many restaurant we reached Fork and Spoon: Gelesia hotel and resort Ltd,
Foodbook, Foodie, Pizza Inn, Caf Plus, New caf Beijing Restora, Ice Age ice
cream parlor, Bread and beyond, Caf Euphoria, Tehari Wheels, Prince Restora,
Northern Caf, The Manhattan Fish Market, Caf Entro, Shovo Confectionary and
Biriyani House, Club Geleto, American Burger, Boishakhi Restora, Boomers Caf
and Asha Restaurant; help us by giving some answer of our research tools.
Among these 20 restaurant, 37% was foreign nature restaurant and 63% was
domestic based restaurant. On average lowest food price is 77.95 taka and average
highest food price is 1210.2 taka in these studied restaurant. 45% restaurants food
type is, Thai, Italian, Chinese, Indian etc. 50% restaurant also sell Bangladeshi
food. Among all 20 only Club Geleto and Ice age is Ice cream shop.
25% have 3 to 10 workers, 62% have more than 10 workers to 20 and in 13%
restaurant workers number is above 20. 37% of these restaurants main customers
are university students, 36% restaurant get foreign customers to serve. Only fork
and Spoon charge 10% service charge among all 20 restaurant. 25% restaurant
give offer of buy one get one, 20% give discount offer, 30% have music system
and 15% have TV to entertain customers, 15% said they have other arrangement.
As we were trying to collect information to overview the impact of Gulsan attack
thus most important part of our study was to know about the before and after the
situation of attack. But sadly only 4 of all restaurant gave some answer on these
question and 1 gave after situation details. Among those 5, Caf Euphoria said, on
average in a day their 50% customer decline after the attack, they cut off 3 of
workers from their place.
Manager of Foodbook said, they used to have 185 customers before the attack but
it is now around 115 in a day, and they used to have around 20 to 30 foreign
customers in a day which also reduced by 50%. After the attack they did cut off
their 5 of workers.
Fork and Spoon gave us information that, 40% of their customers reduced after
attack, they used to have 10 foreign customer but now around 4 foreigners come to
this place in a day. They fire or cut off their 15 workers and their profit also
reduced by 900000 taka, from 1500000 taka to 600000 taka.
Bread and Beyond now get less the 50% customers than they used to get before 1st
July, their foreign customers also reduce by more than 37% as they used to have
around 30 foreign customers each day which is now around 10.
After 1st July most of restaurant of Banani area take step to secure their place and
gave many offers to increase their customers. Some restaurant set CCTV camera
some hired security guard and using metal detector. 75% of 20 restaurant said us

that they placed CCTV camera in their place, 35% increase their security guard for
protection, and for further protection 15% introduce matel detector. Now as for
offer to increase customers, 25% restaurant said special offer like discount rate,
buy one get one free etc increase their customers. Among these 25% restaurant 5%
said customers is increased by 10% and another 5% said such offer increased their
customers to around 25 persons. Sadly 5% restaurant also mentioned that such
offer fall no effect to increase their level of customers.
Even if these the situation the owner of all of this restaurant has no thought to close
their restaurant business, but they want government to increase security system,
increase police to watch over the problems and help them out.
As for reviewing all of 20 restaurant, most of the restaurant denied to give any
financial information like, there salary rate, rent rate, their profit amount before the
attack or after the attack, number of their workers etc. Restaurant manager or other
stuff who help us in these research by giving their valuable time and information to
us was very much polite we appreciate their help. Second cup and some high
standard restaurant politely decline to give any information to us but very
shockingly Star Kabab, coffee world stated in banani misbehaved with our group
member and denied to give any information.

For the conclusion, form me and my fellow group members point of view we have
found that the horrible attack in Gulsan Holey Artisan restaurant does fall a very
strong impact on the restaurant business. Restaurant who denied to give us some of
answer we asked them to share their thought to know what they think! They also
agreed with our view point and said it fall an impact, reduced their foreign
customers, even their domestic customers as they are now living in fear. In an
article of Dhaka tribune, managing director of Nalita and Company ltd. Said,
Service sector including hotels, beauty parlors and restaurant business, has been
affected badly as people are fearful to go to these places after the recent terror
attacks in the country.
Thus By analyzing these 20 restaurant I am and our group members are agreed that
our entitled research study, Impact of Gulsan Attack on the Restaurant business in
Dhaka city is positive that has reduced their profit, their customers than before the
attack.