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JANUA
2009 RY
BY ROBERT PINTAVALLE
Improving a System
Add value by evaluating rework time and internal, external causes
WHEN WE think of nonconforming
information.
observed.
where it is required.
time. QP
ment projects.
Benefits of this additional information
second piece of information is equally valuable: rework time caused by the noncon-
REFERENCES
1. ANSI/ISO/ASQ Q9001-2000: Quality Management Systems
Requirements, International Organization for Standardization, 2000.
ROBERT PINTAVALLE is a senior
process engineer with Watson
Pharmaceuticals in Fort Lauderdale,
FL. He earned his masters degree in
mechanical engineering from Union
College in Schenectady, NY. Pintavalle
is an ASQ-certified Six Sigma Black
Belt, quality engineer, manager of
quality/organizational excellence and quality auditor. He is a
senior member of ASQ.
January 2016 QP 29