Edward

Montoto

3547 E Van Buren Sr 224,

Phoenix, Az 85008
Email: emontoto44@gmail.com
Phone: (480)466-0784

Career Objective: To work with the latest technology to assist people make their day easier.

Work Experience:
June 2016 - November 2016 Ring
Phoenix AZ
Technical Support
I assisted users setup and troubleshoot the Ring Video Doorbell assisting them with
configuring their network and setting the device up on the network as well as insuring
that their setup requirements environmentally for a good wireless signal and offering
solutions if it did not.
February 2012 - Mar 2016 Endurance International Group
Phoenix AZ
Web Concierge
I have performed many duties at Endurance from front line support to migration support
from new platforms. I most recently fulfilled the role of a web concierge, assisting and
educating clients on the tools and techniques of web building, primarily in Wordpress and
Weebly. I perform HTML and CSS fixes, installs, site moves etc for my customers and
will teach them these skills if desired. I have worked with various languages such as php
and javascript. I worked with ecommerce solutions for my customers as well. I worked
in a fast paced environment troubleshooting and editing websites while on the telephone
with the clients as this is a large component of the job.
July 2011 -October 2011 Direct Alliance
Tempe AZ
Sales Representative

I worked selling Google Adwords Express. I called businesses who were current Google
clients and upsold them to the Express product. I maintained my own lead list and
developed my own customer relationships.
June 2008 - June 2011 Etelecare/Stream Global Solutions
Phoenix, Az.
Customer service Representative
I have fulfilled various customer service and sales positions for the client including
account handling, market research, selling cell phones, making plan analysis and plan
changes in both an inbound and outbound setting. I have been involved in the launch of
several projects related to the above areas of service.
Aug 2006-May 2008 2WIRE
Tempe, Az.
Tech I and Tech II
I performed intake level and advanced level troubleshooting for DSL connectivity with
our 2wire gateways. I provided coaching for my team in all aspects of the job focusing
heavily on customer service. I was team co-mentor and in this capacity assisted with
morale building, mentoring and worked with our new members to make sure that they
were learning and providing the quality of service we expected.

Feb 2006 July 2006 CableOne

Phoenix, Az.
Tech I
I performed first level technical support for a broadband cable modem company.

Feb 2005- Nov 2005 N

ational Imaging Associates
Phoenix, Az.
PHP Representative
I performed initial call intakes as an Authorizations Representative and also performed
the duties of a Physicians Health Partner representative which consisted of being the
liaison between our callers and on staff physicians.

Nov. 1997 - Feb. 2005

Greenville Hospital System
Greenville, S.C.
Team Leader Customer Service
I was a team leader in a hospital call center environment. I was also our head trainer. I
planned and implemented the call center training program and assisted with training new
hires. I also assisted with the billing and other administrative duties as needed. As the
third shift team lead I
performed all functions required to run the call center as no management was present
during those hours.

1990 - 1994

El Monte Control Tower

El Monte California
Air Traffic Controller
I directed air traffic for a level 2 control tower. I also was a certified weather observer. I
worked as a rotating team lead as needed when management was not present.
I also trained new employees and was the trainer of my new supervisor
when he was hired at the tower.

1987 - 1994

Bilingual Answering Service

Tampa, Fl.
Co Owner
I was president and co owner of an answering service. I actively ran several shifts until
1990 when I moved to California but retained co ownership until we sold the business in
1994.

Education:

Tampa College - Computer Information Science 1.5y