Claire F.

Taylor, PhD
2929 1st Avenue #322, Seattle, WA 98121
yaesnae@gmail.com; C: (210) 216-1472
Education
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Rice University, Houston, TX

BA, Statistics and Psychology

August 2006 May 2009

Louisiana State University, Baton Rouge, LA

August 2009 May 2015
MA, Industrial/Organizational Psychology
PhD, Industrial/Organizational Psychology
Dissertation: Coworking: Crafting lives alongside each other
Work Experience
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Associate
July 2015 December 2016
gothamCulture, based in New York, NY; office in Bainbridge Island, WA
Partnered with external clients to support culture, strategy, and change management work.
Developed a comprehensive plan to evaluate culture change and strategic development work
with New Yorks Triborough Bridge and Tunnel Authority using archival data, online surveys,
and structured interviews. Recommended to senior leaders how to implement the findings.
Led creation of custom leadership development curriculum for NYC Department of Education,
the largest US school district. Needs of target audience were evaluated using archival data,
online survey, and structured interviews.
Partnered with internal stakeholders at Metro-North Railroad to develop Key Performance
Indicators to populate a scorecard used to track the organizations progress towards
implementing its newly-created strategic plan.
Managed organizational culture studies including online surveys, interviews, and focus groups
with public and private sector organizations from a variety of industries.
Mentored peer and junior team members, especially in the areas of data collection, analytics
and writing.
Exceptional performance led to promotion within 6 months of hire.
Academic Experience
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Research Assistant and Project Manager

August 2009 December 2014
Louisiana State University, Baton Rouge, LA
Examined factors impacting accessibility and utilization of the Center for Adult Learning in
Louisiana (CALL) as well as learner and employer outcomes from the program. Leverage web
analytics to understand the potential audience for the program. Online and paper surveys and
structured telephone interviews to collect data about program participants and graduates.
Used online surveys and social network analysis how social networks and peer mentoring
influence teacher development from novice to expert level educators and whether networking
skills can be taught. Included facilitation of classroom training and administration of closed
online social network.
Created an operator performance evaluation plan that included eyetracking and paper survey
with qualitative and quantitative measures of workload to establish how performance varies
across interface designs and under different workload levels.
Leveraged online surveys and structured interviews in dissertation to explore how coworking
impacts individuals personal and professional lives and outcomes through job crafting.

C. F. Taylor Resume

Skills Based Pro Bono / Volunteer Activities

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Partner
October 2015 Present
Social Venture Partners (SVP), Seattle, WA
Developed a comprehensive evaluation plan leveraging surveys and semi-structured
interviews for Fast Pitch Seattle to understand the experiences and needs of different
audiences to inform Board decisions about future iterations of the program.
Evaluated school participation in local nonprofits programming using structured interviews.
Developed tools and resources to help nonprofits understand the needs of their employees
so they can develop and retain their talent to support capacity building and success.
Internship Experience
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Intern, Talent Assessment

September 2013 August 2014
Development Dimensions International (DDI), Pittsburgh, PA; telecommuted from Seattle, WA
Supported data driven projects to inform product and solution development and redesign.
Helped guide the migration of DDIs 360 feedback survey from an in-house platform to an
integrated format with Qualtrics 360. Collected user requirements from audience segments
using structured interviews and existing user data. Conducted a competitive analysis of the
360 feedback survey market with an eye toward technical capabilities, functionality, and
aesthetics that would impact user experience. Used data to provide design recommendations,
create user documentation, and plan for transitioning clients to the new platform.
Revised comprehensive interview materials as part of a team of subject matter experts.
Intern, Talent Management
June 2012 May 2013
Merck & Co., Inc., Whitehouse Station, NJ
Partnered with internal clients to develop custom assessments and talent management
solutions.
Redesigned multi-language 360 feedback survey and reports using Qualtrics 360.
Managed multiple online survey projects for internal clients across the globe.
Provided new content and detailed revisions for the company-wide interview tool.
Presented results of online surveys and associated recommendations to key stakeholders.
Summary of Skills
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Research methods used: online and paper surveys; in-person, telephone, and virtual
structured and semi-structured interviews; focus groups; eyetracking; and cognitive
walkthrough.
Proficient using SPSS, R, Qualtrics, Qualtrics 360, Survey Solutions, SurveyMonkey, Zarca,
Microsoft Office Suite, Adobe Acrobat, and Google Docs, Sheets, Slides, and Forms.
Familiar with UCINET, NetDraw, AMOS, Python, Dreamweaver, Google Analytics, and eye
tracking software and equipment.
Certified DDI Facilitator; and Targeted Selection Interviewer, Trainer, and Program Manager.
Select Peer Reviewed Activity
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Ikuma, L. H., Harvey, C., Taylor, C. F., & Handal, C. (2014). A guide for assessing control room
operator performance using speed and accuracy, perceived workload, situation awareness,
and eye tracking. Journal of Loss Prevention in the Process Industries, 32, 454-465.
Matthews, R. A., Booth, S. M., Taylor, C. F., & Martin, T. (2011). A qualitative examination of the
work-family interface: Parents of children with autism spectrum disorder. Journal of Vocational
Behavior, 79(3), 625-639.

C. F. Taylor Resume