Manual SAP - Adp30 - Final - en PDF

ADDON.
AUTODEALERS
Automotive Dealer Portal
Release 50_2004_Q3
SAP Online Help
01.06.2004
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Automotive Dealer Portal................................................................................................... 5

Vehicle Sales ................................................................................................................ 7
Vehicle ...................................................................................................................... 9
Customer ................................................................................................................ 12
Catalog ................................................................................................................... 13
Checking Installation of Internet Pricing and Configurator (IPC) ............................... 15
Personalize ............................................................................................................. 16
Warranty Processing ................................................................................................... 17
Claims..................................................................................................................... 19
Claim Change and Simulation ................................................................................... 22
Personalize ............................................................................................................. 23
Return Parts ............................................................................................................ 24
Recalls .................................................................................................................... 25
Financials ................................................................................................................ 27
Spare Parts Management ............................................................................................ 28
Creating Orders ....................................................................................................... 30
Creating Returns ...................................................................................................... 33
Invoices ................................................................................................................... 35
Deliveries ................................................................................................................ 36
Personalize ............................................................................................................. 38
Searching for Parts .................................................................................................. 39
Customer Specific Enhancements ................................................................................ 40
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Overview
Todays automotive market is facing challenges of increasing competition and slowing
demand where manufacturers compete globally. And the trend towards make-to-order
manufacturing -- fulfilling individual customer requirements rather than make-to-stock -- has
put new demands on both manufacturers and dealers. Manufacturers must closely manage
armies of suppliers and partners to make certain that the correct systems and components
are delivered where and when they are needed. Collaboration among all the industry players suppliers, OEMs, dealers, and customers - is essential.
Moreover, the Internet has made customers astute by tremendously increasing market
transparency. Now the customers know what and when they want it.
Business Problem
In essence, the automotive industry is moving from a make-to-stock to an order-to-delivery
approach, as in the following scenario:
The sales representative at the dealer site needs to search for a vehicle with a specific
configuration whose production has been planned or which has already been
produced.
If the car is not available, the sales representative should be able to place an order in
the manufacturer's production scheduling system, on a real-time basis.
After the order is posted, the sales representative can immediately tell the customer a
reliable and exact delivery date.
Solution
Scenarios such as this can be accomplished only with cutting-edge information technology
solutions. The Automotive Dealer Portal (DP) is one key element of such a solution. By
connecting the dealer over the Internet to an importer's or manufacturer's system, the DP
allows for a smooth and seamless transition from a make-to-stock process by supporting realtime locate-to-order scenarios and build-to-order.
With its flexible and open design, the DP can be hosted at either the importers or at the
dealers site. Dealers can also be connected straight to the manufacturers system, which
does not necessarily have to be an SAP system. Dealers can easily adapt the DP to reflect
their own corporate branding.
Business Benefits
Better business relationships through information sharing and collaboration
Support for a smooth transition from make-to-stock to make-to-order processes
Consistent real-time data for the business processes between buyer and seller
Reduction of communication overhead (fax and phone not necessary)
Reduction in stock; real-time data on availability and delivery allows stock reductions
on buying and selling side
Interactive product configuration
Real-time data availability for supporting business analytics
Supported Roles
The role-based and personalizable web interface primarily supports the following employees
(roles) at the dealers' sites:
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Sales Manager and Vehicle Sales Representative

The DP supports the entire sales process, from making an offer, through the actual
conclusion of the contract, to tracking of the delivery. Vehicles can be configured and
located at the importers or wholesalers site with complex search criteria and realtime
data. If no suitable vehicle is available at the importer's site, an order can be positioned
realtime in the manufacturers system based on current prices and configuration
options. Changes in the production or delivery schedule will be pushed to the DP so
that the customer can be notified immediately.
By integrating independent Internet services, the sales representative can determine
the remaining value of a used car to trade-in, check the customers credit worthiness,
and offer financial as well as insurance or registration services.
Service Advisor and Warranty Processing Clerk

These employees support the customer after the car is bought by managing
maintenance and repair processes. Spare parts can be searched and ordered in a
web-based catalog. Part exchangeability is provided by making sure that the right part
is delivered in the right state at the right time. With the seamless integration of
rd
independent Internet services, parts can also be ordered from 3 party vendors such
as marketplaces.
Another major issue in the service cycle is warranty service. The DP makes it possible to
process warranty claims right in the importers or wholesalers system, where they are
automatically evaluated based on rules and can then be forwarded to the manufacturer. The
portal keeps the service manager informed of the current status of the claim.
Availability
The Dealer Portal is available to you in the following languages:
English
German
Systems
The following mySAP Solutions are required for implementation of the Automotive Dealer
Portal:
Discrete Industries system either DI 46C2 or DIMP 471
mySAP Web Application Server (6.20)
See also:
Vehicle Sales [Page 7]
Warranty Processing [Page 17]
Spare Parts Management [Page 28]
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Vehicle Sales
Use
The Vehicle Sales application provides a set of functions with which you can manage,
configure, order and sell vehicles. The Vehicle Sales Web functions are based on the Vehicle
Management System (VMS) application in the Discrete Industries (DI) system.
Using the Web application, the sales representative at a dealership can search for vehicles
that are available from the importer or the distribution center by entering certain
configurations, vehicle statuses or models as search criteria. The sales representative can
carry out different actions for the vehicles in the results list. He or she can, for example, place
an order or request the transfer of a vehicle if the required vehicle is in stock at another
dealership.
In case the vehicle is not available from the importer or from another dealer, you can directly
configure individual customer orders in the manufacturers system.
Prerequisites
In order to configure the vehicles, you have installed the Internet Pricing Configurator
(IPC).
An organizational role has been assigned to the user in Customizing of the DI system:
Logistics Execution Vehicle Management System (VMS) Define VMS Roles.
You have assigned the statuses and actions in the mySAP Enterprise Portal for
Dealers to the actions and statuses in the DI System according to your requirements. In
the IMG for the Web Application Server system, see Discrete Industries Business
Package for Automotive Dealers Vehicle Management System (VMS).
For further settings for the VMS in the backend, see under Logistics Execution
Vehicle Management System (VMS) in the IMG of the DI System, and the
documentation in the SAP Library under SAP for Automotive Vehicle Management
System (IS-A-VMS).
Features
Combined vehicle search by status, model and configuration
Display of vehicles in the importers stock
Vehicle configuration with the IPC application
Placing individual sales orders in the importer or the manufacturers system
Transfer between dealers if the required vehicle is in another dealers stock and the
dealer has made it visible to other dealers
Maintenance of end customer data and saving original customer demands for later
orders or for analyzing customer requirements
Display of own vehicles (My Vehicles)
Creation of a virtual car park (similar to a shopping basket). Here, the user can pool
vehicles from the manufacturers stock together with vehicles of his own stock.
E-mail option allows the dealer to send information to the importer or original
equipment manufacturer (OEM).
See also:
Vehicle [Page 9]
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Customer [Page 12]

Catalog [Page 13]
Checking Installation of Internet Pricing and Configurator (IPC) [Page 15]
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Vehicle
Use
The Vehicle function allows you to search for vehicles and display lists of vehicles or the
details of a specific vehicle.
You can search for vehicles using criteria such as the vehicle number, the vehicle
identification number (VIN) or the sales order. The advanced search allows you to restrict the
results list to vehicles with certain statuses, such as Available or Sold to dealer or to only look
for vehicles that are within a certain price range or that have certain characteristics.
You can use MyVehicles to list the vehicles to which the dealer has access, filter this list
according to status and perform actions for individual vehicles.
The Carpark allows you to group vehicles so that you can perform activities for the whole
group such as put vehicles on hold.
Prerequisites
In Customizing for the Web Application Server system, you have defined which actions
can be carried out for the vehicle. In the IMG, choose Discrete Industries Business
Package for Automotive Dealers Vehicle Management System Maintain Dealer
Actions.
You have assigned the actions which you have defined here to the actions in the DI
System. In the IMG, choose Discrete Industries Business Package for Automotive
Dealers Vehicle Management System Assign Dealer Actions to Actions in the
DI System.
In Customizing, the following actions are predefined but must also be assigned to the
corresponding actions in the Discrete Industries (DI) system:
Action
Effect
DADDO
Assigns Document to Vehicle
DBUPA
Assigns Customer
DCHCO
Changes Vehicle
DDERS
Deletes Reservation
DINVI
Hides Vehicle from Other Dealers
DORCU
Creates Sales Order for Customer
DORSH
Creates Sales Order for Build-to-Order
DRQDN
Transfers Rejected
DRQTR
Transfers Requested
DRSSH
Reserves Vehicle for Build-to-Order
DRSVM
Sets Reservation Request
DVHTR
Vehicle Transfer
DVISI
Makes Vehicle Visible to Other Dealers
In Customizing for the Web Application Server system, you have defined the actions for
the Vehicles Changed frame which lead to a change in the configuration or scheduling
of a vehicle and therefore cause these vehicles to appear as changed vehicles on the
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Overview screen. You define these actions in the IMG activity Select Action for
Changed Vehicles.
Features
Search for vehicles
Display of changed vehicles
Display of all the vehicles of the dealer to which the user is assigned
Display of configuration details and vehicle history
Display of Sales Order pricing details
Display of Shipping details
Display of Sales Order Configuration details
Execution of possible actions for selected vehicles
Car park function, similar to a shopping basket
Activities
Search Vehicles
...
1. For quick search, select the criteria from the drop-down box and specify the vehicle
information to be searched.
2. Choose Go.
Advanced Search
...
1. Select Advanced Search.

2. To search for vehicles based on family or model, select one or more of the entries in
the table. To search for vehicles according to additional criteria, specify the relevant
attributes.
3. Choose Go.
The vehicles matching the criteria appear in the Vehicle List.
Display Vehicle Details

...
1. To display further information about the configuration, vehicle history, customer, pricing,
shipping, sales order configuration and dealer details, click on the Image icon in a list of
vehicles (either a search results list or the Overview page) under Vehicle details.
2. To view the vehicle information in XML format, choose Get Vehicle XML.
3. To upload a document for a vehicle, browse to the location of the file, and choose
Upload.
Carry Out Actions for One or More Vehicles

...
1. Select one or more vehicles and, from the drop-down menu, select an action which you
would like to carry out for the vehicle(s).
2. Choose Execute.
The selected action is carried out if it is possible for the status of the vehicle.
If the action causes a change in status, you can monitor this in the vehicle history.
Car Park
...
1. In the vehicle list, select the vehicles which you want to save in the car park.
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2. Carry out the action Move to Car Park .
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Customer
Use
The Customer function allows you to search, edit and save details about customers. These
details include not only customer data, such as name, address, or e-mail, but also the
vehicles that a particular customer has ordered.
If you have saved an original customer demand (OCD) or the configuration, for the customer,
you can call it up again here, change it or create an individual customer order.
Integration
The end customer is not an R/3 customer. In order to call up the end customers data in the
Discrete Industries (DI) system, on the SAP Easy Access screen call up transaction BUPT.
Then, on the SAP Easy Access Business Partner: Task Menu screen, choose Business
Partner Application Maintain Business Partner, and check the end customers data.
Select the role End Customer.
Prerequisites
You have created customers, for example, when creating a sales order or when saving an
original customer demand for a customer.
Features
Search for customers by name or address
Display or change of customer data
Display of vehicles that have already been ordered
Display of original customer demands saved for this customer
Activities
...
1. Enter one of the requested search criteria, for example, last name and first name, and
choose Search.
The system displays the customers data.
2. To change and save the customers data, choose Change and then Save
In the Associated Objects, the system displays a list of vehicles that are reserved for
the customer, including all original customer demand (OCD) configurations.
3. To process the vehicles, select the icon in the column on the left, and select Transfer.
4. To view customer details in XML format, choose Get Vehicle XML.
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Catalog
Use
This function allows you to search, configure and order new or used vehicles according to the
customers wishes using the Internet Pricing and Configurator (IPC).
Integration
The Internet Pricing and Configurator (IPC) is integrated with the web application and can be
called up directly from there.
Prerequisites
You have installed the IPC. An installation guide is included as a PDF file in the
program. For installation check, read Checking Installation of Internet Pricing and
Configurator (IPC) [Page 15]. For general information on the IPC see the
documentation in the SAP Library under mySAP Business Suite mySAP Customer
Relationship Management Basic Functions Internet Pricing and Configurator.
You have entered the IPC in Customizing for the Web Application Server system.
In the IMG activity Maintain IDs for Interfaces to External Systems, maintain an
ID for the IPC.
In the IMG activity Maintain Details for Interfaces to External Systems, enter the
URL of the IPC.
In the IMG activity Maintain Application Settings for the Web Application Server system,
you have defined which action is used for creating vehicles. If you do not make any
settings, the system uses the action CRE1 for creating vehicles as a default.
Features
Check availability of vehicle
Configuration of a vehicle in the IPC
Search your stock for a particular configuration
Create sales orders
Save the original customer document (OCD)
Activities
...
1. In the Catalog, there is a list of all the models which can be ordered over the Internet.
2. To search for a particular class of vehicles, select the vehicle family from the drop-down
list, and choose Go.
3. To search a particular model of a vehicle, choose Search.
4. Choose Configure.
You are taken to the Vehicle Configurator, which displays the price for the basic model.
This price varies according to the configuration.
5. Choose Accept, when you have completed the configuration.
You can see the details of your configuration on a new page.
6. Check whether the required vehicle is available in the importers stock or in the
distribution center. To do this, choose Check Stock. If the vehicle cannot be found, you
can enter a sales order directly.
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7. To make a new configuration, select Re-Configure. You return to the IPC.

8. You can create an order directly in the Discrete Industries (DI) System by selecting
Order for Customer.
9. To display an offer which was created as a Smart Form in the DI system, choose Proforma Invoice.
10.
Choose Save OCD, if you want to save the required configuration without creating a
sales order immediately.
The configuration is always saved for a specific customer. Enter the customer data in
the new screen, or search for a customer whose details already exist in the system,
and choose Copy Details.
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Checking Installation of Internet Pricing and

Configurator (IPC)
Use
For the installation of the IPC, a PDF file is delivered together with the program. With this
procedure you can check the installation.
Prerequisites
You have made all necessary entries in the IMG activities. See the prerequisites in
Catalog [Page 13].
If you configure vehicles in the Discrete Industries (DI) system as well, you have
connected the IPC to VMS in the DI system. For more information see SAP for
Automotive Vehicle Management System (IS-A-VMS) Technical Integration
Connection to SAP IPC in the SAP Library.
In order to configure vehicles in the Web application, it is not necessary to connect the
IPC to the DI system.
Procedure
...
1. Check if the IPC is installed and working correctly by simply typing in the URL of the
IPC. For example, if you have installed the IPC on a system named IPCSERVER, enter
http://ipcserver:port/ipc, and check for the connectivity. Port stands for the
port number of your Web server.
On the logon screen, choose Enter. It is not necessary to enter a customer number on
this screen.
If all the connections are working, you can view all the materials that have been
downloaded to the IPC. For this, the materials have to be added to the
DEFAULT_PRODUCT parameter in file server properties of your IPC installation.
2. In the Customizing for VMS, there is a parameter called IPCTARGET. This parameter
should contain the URL of the IPC-server. For example, if you have installed an IPC
Server:
http://ipcserver:port/servlet/com.sap.ipc.servlet.IPCServlet/!?~initialTemplate=ipc_creat
eConfig
The complete URL exists in the Customizing entry of IPCTARGET.

3. Check if the material you are trying to configure has been downloaded to your IPC
server. You can check as mentioned in step 1.
4. Check if the web server, the JRUN and the MSSQL server are running.
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Personalize
Use
You can make personalized settings for the interface, such as defining what statuses are
available for selection for the MyVehicles list and the vehicles in stock.
Prerequisites
In Customizing of the Web application system, you have assigned the statuses for the dealers
to the statuses in the Discrete Industries (DI) system (in the IMG, choose Discrete
Industries Business Package for Automotive Dealers Vehicle Management System
Assign Status for Dealer to Status in DI System).
Features
Setting of maximum number of rows in the vehicle list on the Vehicle page. You can
limit the number of rows displayed in one results page for your search.
Selection of statuses for the vehicle list: If you select one or more statuses for the
dealers vehicle list (MyVehicles in Monitor Vehicles), only vehicles with these statuses
appear in the list.
Maintaining the sales area details in order to perform actions or functions related to
different sales areas.
Selection of statuses for the vehicle search on the Catalog page. If you have selected
one or more statuses and you configure a vehicle and search for it, only vehicles with
these statuses are searched for. If you do not select a status, all vehicles are displayed,
regardless of their status.
Maintaining the default country to be displayed while creating an end-customer.
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Warranty Processing
Use
The warranty processing application provides a set of functions that allow service advisors at
the importer or the distribution center to enter and maintain warranty claims, and perform
activities associated with this process, such as:
Viewing claims statistics.
Viewing and applying recalls.
Viewing return parts.
Printing tags for return parts.
Displaying debit or credit statements for claims submitted.
The Web application is compatible with releases DI 46C2 and DIMP 471. The Automotive
Dealer Portal allows service advisors at dealerships to place warranty claims directly in the
importers system.
You can also do the following:
Track the processing of the claim at the importer or manufacturer on the basis of the
status, change claims, attach documents and search for defect codes using an external
catalog.
View and apply recalls (including technical campaigns) created by the importer
Manage return parts, which includes searching for return parts and printing tags for
them.
Search and display debit or credit statements that the importers created for the claim.
Print claims, return parts, and financial statements.
The user interface has a separate area for associated objects, where helpful information is
displayed, such as recalls that are valid for and applied to the current claim object or vehicle
and customer information from the Vehicle Management System (VMS).
Prerequisites
In Customizing, you have defined the processing status and assigned it to the status in
the DI System (in the IMG, choose Discrete Industries Business Package for
Automotive Dealers Warranty Processing Assign Status).
If you have access to an external catalog, you have linked it to the mySAP Enterprise
Portal for Dealers via the Open Catalog Interface (OCI); in the Customizing activity
Maintain IDs for Interfaces to External Systems, you have entered an ID, and in
Maintain Details for Interfaces to External Systems you have entered the URL.
Features
The Web application for warranty processing has the following functions:
Display of a list of warranty claims which have been placed with a dealer
Filter of this list according to processing status and time period
Display of claim details and function for changing the claims if the status allows you to
do so
Creation of claims according to the claim type; creation of items such as materials and
flat rates for labor
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Search for and assignment of damage codes, labor codes, materials and sublet codes
in the external catalog
Search, filter and sort claims
Save and retrieve incomplete claims on the importers system for specified period
Upload and display documents attached to a claim
Search for, filter, sort, display and apply recalls
Search for, filter, sort, display and enter dispatch details for return parts. Print return
part list and return tags
Search for, filter, sort, and display debit/credit statements created for processed claims
Self-monitor performance by using claim volume and claim value statistics, presented
graphically
See also:
Claims [Page 19]
Claim Change and Simulation [Page 22]
Return Parts [Page 24]
Recalls [Page 25]
Financials [Page 27]
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Claims
Use
This function allows you to display a list of warranty claims that have been created by users
who are assigned to your dealers. You can select the list to be processed from the overview
screen or search for claims using the basic or advanced search mode. You can filter the list of
claims by status and limit the display to only those claims that were created a certain number
of days before the current date.
You can select a pending claim, change the claim at the header and item level and save the
changed claim. Subsequently, you can also simulate the changed claim by checking if all the
data is correct (for example, whether the vehicle that you entered actually exists or whether
the warranty has expired) without actually submitting the claim.
The claim simulation function simulates a rule engine run on the importer's or subsidiarys
system. The rule engine messages are mapped to decision codes on the importers system
so that the dealer only sees the mapped decision codes for each rule engine message and
not the actual message itself. This allows the importer the necessary level of control to ensure
that the dealer cannot manipulate the system and derive the rules by trial and error.
Additionally, the claim simulation function also checks for:
Claim reference if entered, authorization number, Vehicle Identification Number (VIN)
Recall reference, recall validity, duplicate recall application for an object
Master warranty for the claim object
Messages resulting from claim simulation are displayed in the message bar at the top
of the screen.
The claim list contains the claim number, claim type, VIN, processing clerk, status,
claimed value and, if the claim has already been processed, the amount that has
actually been reimbursed.
Prerequisites
In Customizing for the Web Application Server system, you have assigned the statuses of the
Web application to the statuses in the Discrete Industries (DI) system (in the IMG, choose
Discrete Industries Business Package for Automotive Dealers Warranty Processing
Assign Status).
Features
Display of all warranty claims based on values maintained in the Personalize section of
the Overview screen.
Search for claims using basic or advanced search mechanisms. The overview screen
may also be used to populate the result list. Filtering and sorting the results list is
possible in any of the displayed columns.
Display of claim and item details
Display of associated objects
Claim creation either using claim copy or a fresh claim form
Print the claim
XML upload or download
Document upload or download: You can attach documents. For example, you can
attach faxes, invoices or word documents to a claim.
Apply recalls
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Change claim
Simulate claim
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Activities
Search Claim
Alternative 1
...
1. Choose Overview Claims, and select one or several claims from the claims list.
2. Choose Transfer.
Alternative 2
...
1. Choose Overview Claims, and select one of the options in the Claims field.
2. Enter additional search values in the input field next to it, and choose Go.
Alternative 3
...
1. Choose Overview Claims and then Advanced.

2. Select or enter criteria for the advanced search. You can, for example, only search for
pending claims by selecting the Pending option in the Status field.
The system displays one or more claims matching the search criteria in the Claims
section.
Display Claim
...
1. Select a claim in the list by pressing one of the buttons in the column on the far left.
You now see the details in the Claim Details section and the associated objects (if
there are any) in the Associated Objects section.
2. Choose Header or Items to display the details you want to see.
3. To display item details, select the item and choose Item Details. To go back to the
overview, choose Item Overview.
Change Claim
...
1. Search the claim that you want to change.

2. Select the claim that you intend to change by clicking the check box in the left column
of the claim list table.
The claim details for the selected claim are displayed in the Claim Details section.
3. Choose Change.
4. To enter the changed values in the header or item tab, directly enter them in the input
fields, select them from the drop-down list or use the input help.
Only a restricted number of fields can be changed in the change mode. You can only
enter critical data, such as the object number, claim reference, authorization number or
the reference date when creating the claim. The data entered is checked for validity
during claim creation to ensure data integrity.
Simulate Claim
...
1. After entering data on the header and item, choose Simulate.

If you have made all entries correctly, the application does not return any messages. In
case of incorrect entries, a message table is displayed in the message bar and
provides a description of the nature of the error. Correct the error and simulate the
claim again.
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2. If the claim simulation was successful, choose Submit.

3. This creates a new version of the claim on the importers or subsidiarys system.
Print Claim
...
1. Select a claim in the list by pressing one of the buttons in the column on the very left.
You now see the details in the Claim Details section.
2. In the Actions section, choose Print.
The claim details are formatted and displayed in a new browser window.
3. Choose File Print... and then Print to print the claim on your default printer.
XML Download
...
1. In the Actions section, choose Get XML.

A new browser window now opens and displays the claim data in an XML schema.
2. Save the file with a .xml extension.
XML Upload
...
1. On the Documents tab of the Associated Objects section, select the option Claim in the
drop-down box.
2. Choose Browse to locate the file.
3. Choose Upload.
The Claim Details section is now filled with the data of the XML file.
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Claim Change and Simulation

Use
You can select a pending claim, change the claim at the header and item level and save the
changed claim. Subsequently you may also simulate the changed claim.
The claim simulation function simulates a rule engine run on the importer's or subsidiarys
system. The rule engine messages are mapped to decision codes on the importers system so
the dealer sees only the mapped decision codes for each rule engine message and not the
actual message. This gives the importers the necessary level of control to ensure that the
dealer cannot manipulate the system and derive the rules by trial and error. Additionally, the
claim simulation function also checks for:
Claim reference if entered, authorization number, VIN
Recall reference, recall validity, duplicate recall application for an object
Master warranty for the claim object
Messages resulting from claim simulation are displayed in the message bar towards the top of
the screen.
Features
Changing claims
Simulating claims
Activities
Change claim
1. Search the claim that you wish to change.
2. Select the claim you intend to change using the check box on the extreme left column
of the Claim List table.
The claim details for the selected claim are displayed in the Claim Details panel.
3. Choose Change.
4. Enter the changed values in the header or item tab by directly entering into the input
fields, selecting from the drop-down lists or using the input help where applicable.
A restricted number of fields are available for change in the change mode. All critical
data for instance, object number, claim reference, authorization number, reference date
must be entered only during claim creation, this is checked for validity during claim
creation to ensure data integrity.
Simulate claim
...
1. After entering data on the header and item, choose Simulate.

If all entries were entered correctly, the application does not return any messages. In
case of incorrect entries, you will be presented with a message table in the message
bar giving description of the nature of the error. Correct the error and re-simulate.
2. After successful claim simulation, choose Submit.
This creates a new version of the claim on the importers or subsidiarys system.
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Personalize
Use
This function allows you to make user-specific settings for claims, return parts, recalls,
technical campaigns, financial statements, and statistics. You can also determine the number
of records that are displayed in the results and overview lists.
You can, for example, define which claims, with which status, and for which time period are to
be displayed as default.
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Return Parts
Use
This function allows you to perform all activities associated with reimbursing money for a
warranty claim.
Features
You can display return parts for claims created by the dealer on the Return Parts tab of
the Overview screen (based on values maintained in the Personalize section).
You can search for return parts using the basic or advanced search modes. From the
results list, you can filter and sort the results displayed in the individual columns.
You can print part lists and tags for return parts.
You can enter dispatch details for a return part, which are updated at line item level in a
claim in the importers system.
You can track the status of return parts.
Activities
Locate Return Part
...
1. Choose Overview and then the Recalls tab page.

2. Select one or several records from the list, and choose Transfer.
You are taken to the Recalls screen, where the return parts you have selected are
listed.
Search and Display Return Part

...
1. Choose Return Parts.

2. Enter your search criteria in the basic or advanced search mode, and choose Go.
3. Select the first return part.
The system displays return part details on the Details screen, including the claim to
which the part belongs, the quantity of the return part and a text field to enter dispatch
details.
Enter return part details

...
1. Enter the dispatch details for the part in the Return Part Details section.
2. Choose Update.
The details are updated in the short text against the line item of the associated claim.
Print Tag
...
1. Display the details for the selected return part.

2. Choose Print Tag.
A new window opens, in which the return part details are displayed on a return tag
Smart Form, which you can print.
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Recalls
Use
In the automotive industry, you distinguish between recalls and technical campaigns. In both
cases car manufacturers have identified that a series of cars that they have produced during
a certain period of time has a certain defect that is likely to cause problems.
A recall involves a public campaign in which vehicle owners are requested to bring their cars
in for immediate servicing so that the defect can be corrected. In a technical campaign, the
defect is secretly corrected during regular servicing. In this Web application you use the
Recalls function for recalls and technical campaigns.
A recall is created by the importer or subsidiary and contains details of the recall applicable to
the objects under the recall. This includes the object type (vehicle, equipment), object number
or number ranges, material, labor and sublet (if applicable) involved in the this recall, the
recall reference and validity.
Features
Search for recalls from the Overview and the Recalls screen. Filtering and sorting the
results is possible in each of the columns displayed in the results list.
Display details of all recalls created in the importers system in the Overview screen,
based on values maintained in the Personalize screen
Recalls can be applied to a claim in a single step. Implicit validity checks are made.
Attach documents (which you may retrieve from the Document Management System)
to recalls
Activities
Searching and Displaying Recalls
...
1. Select a recall either on in the Recalls tab page on the Overview page or using the
search mode on the Recalls page.
The recall(s) are displayed in the results screen (Recall List for).
2. Select a recall in the list, and choose Display.
The header displays general data such as the recall validity or the recall reference.
Items that should exist in a recall claim created by the dealer are displayed on the
Items tab, objects to which the recall is applicable are displayed on the Objects tab.
You can use absolute numbers or number ranges or wildcard characters to specify
objects.
Applying Recalls
...
1. In the Actions section of the Recalls page, choose Create Claim.

The system displays the Claims screen. A status message on the message bar
indicates whether the recall was applied successfully. If it failed, the message bar
contains an error message with the reason for the failure.
2. In the Claim Details section, choose the Items tab.
3. Select the object type from the drop-down list according to the object you have noted in
the recall. Enter the object number in the object reference field.
Use transaction VELO to search for a Vehicle with an existing VIN.
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You search for the VIN QQ1000. Select the object type vehicle and enter
QQ1000 in the object reference field.
4. Choose Submit or Simulate followed by Submit.
The application checks the validity of the recall for the object that you entered and, if
the recall is valid, creates the recall claim.
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Financials
Use
This function allows you to view the dealer-specific credit and debit statements for a warranty
claim that was submitted to the importer.
You can access statements either by selecting them directly or by using the basic or
advanced search mode. You can also print these statements.
Features
Search for credit or debit statements on the Financials page using the basic or
advanced search mode. Filtering and sorting the results is possible in any column of
the results list.
Display of credit or debit statements for dealer claims processed by the importer
Printing of statements
Claim-specific statements are displayed in the Associated Objects section of the

Claims screen (if existing).
Activities
Display Statements
...
1. Choose Overview, and select the Financials tab.

2. Select the statements that you would like to display, and choose Transfer.
Search and Display

...
1. Choose Financials.
2. Select your search criteria in the basic or advanced search mode, and choose Go.
A list of the statements matching the selection criteria is displayed.
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Spare Parts Management

Purpose
The Spare Parts Management application provides a set of functions that allows importers or
original equipment manufacturer (OEM) dealers to place orders for their spare parts
requirements online.
Most of the building blocks for this functionality already exist in SAP R/3. The application uses
SAPs BAPI or RFC and BSP technology to present the functions in a Web browser.
Implementation Considerations
The importer has installed
an R/3 system with IBS DI 4.6C2 or DIMP 471
a Web Application Server 6.20
The dealer has the Internet Explorer 5.0 or higher.
Integration
Spare Parts Management is integrated with SAP SD (Sales and Distribution).
Features
Ordering
You can create an order by
Using a stored template:

When creating an order, you can save its details as a template for creating
future orders.
Referring to existing orders:

In typical scenarios, most orders placed are the same as previous ones. A
previous order can be used as reference for a new order.
Adding parts to an order:

You can add parts to the selected order by entering the SAP R/3 system part
number.
Uploading an XML file:

You can directly fill in the order details that have to be entered in the spare parts
order by uploading an XML file which contains the required data.
Using an open catalog interface (OCI)-compatible catalog:

When creating or changing an order, you can select order items from a catalog.
To make these scenarios as flexible as possible, no specific catalog is required.
You can use any catalog which supports the OCI as defined by SAPs BusinessTo-Business Procurement.
Returns
Using a return order, you can ship back parts which you cannot use because they are
obsolete or were damaged during the shipment.
Search an Order
There are various functions which you can use for searching parts, invoices, deliveries
and orders.
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Order Tracking and Delivery Status

You can display information on the status of an order and delivery details. It is possible
to download the order details in XML format for further reference.
Availability Check with Supersession Integration

The availability check is not only performed for the part entered in the sales order line
item. It is also carried out for all parts in the supersession chain and takes the link type
and the validity date of the chains into account.
After the available-to-promise (ATP) check the sales order has a main item or sub-item
structure if the requested part cannot be confirmed. The main item is the original part
requested by the customer, and the sub-items are those selected in the supersession
chain to cover the requested sales quantity.
E-mail option
This option allows the dealer to send information to the importer or original equipment
manufacturer (OEM).
Personalize
To personalize the order list, you can filter by orders, sales areas, or language.
See also:
Creating Orders [Page 30]
Creating Returns [Page 33]
Invoices [Page 35]
Maintaining Deliveries [Page 36]
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Creating Orders
Use
You can use this function to create an order for spare parts directly in the original equipment
manufacturers (OEM) or in the importers system. You can search for a sales order and also
create sales orders by:
Manually entering the order details
Selecting the parts from an open catalog interface (OCI)-compatible catalog
Referencing a document which already exists
Uploading an XML file
Selecting parts from a stored template
Procedure
Create a Normal Order
...
1. In the Create frame of the Order screen, select the Item tab and enter the R/3 part
number.
2. Choose Add.
The part you have entered appears in the Order Items list.
3. Choose Text in the Texts column of the Order Items list to enter additional information,
such as material sales text and item information.
4. Once you have added all required parts to the list of orders, choose Order to place the
order.
On successful creation of the order, the system returns the order number.
Create Order Using Simulation

...
1. Perform steps 1 to 3 as above, and then choose Simulate Order.

The system performs an availability check for the parts entered in the order for the
requested date. It then provides real-time confirmation of the availability, as well as the
price of the part. This function is integrated with the R/3 ATP check and SAP APOATP.
The availability check for the items results in one of the following statuses:
Fully Confirmed: The part is available in the required quantity on the requested
date.
Confirmed with Substitution: The part was substituted with another part as a
result of parts replacement.
Partially Confirmed: The part is available, but not in the required quantity on the
requested date.
Zero Confirmed: The part is not available at all on the requested date.
2. To view the order schedules with the schedule line items, go to the Schedule lines tab.
3. To place the order, choose Order.
To change the shipping address for the current order, choose Shipping Address tab.
Create an Order Using the Serial Number

...
1. On the Orders screen, enter the R/3 part number.
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2. Enter the requested date for the order, and choose Add.
The entered part appears in the Order Items list.
The system displays a red light in the Part Selection column, which indicates that the
part you have added to the order is a serialized part. This means that you have to
decide which individual parts you would like to use by selecting the corresponding
serial numbers from a list.
3. Click on the red light.
You are directed to a new page to select the available serial numbers. The details of
the parts, such as manufacturer, year or month of make and the manufacturer part
number, are displayed.
4. Select the required serial numbers, and choose Add New Parts to Order.
The serialized parts are now added to the order and the red light turns green.
5. Simulate or save the order.
Create an Order Using an XML File

...
1. In the Upload frame of the Order screen, choose Browse to navi gate to the XML file.
2. To upload the order details from the XML file to the order items list, choose Upload.
3. Simulate the order or place it directly by choosing Order.
Create an Order Using the Catalog Search

...
1. In the Quick Order frame of the Create Order screen, select a catalog from Catalog
Search, and choose Go.
2. Select the parts to be ordered from the external catalog.
The parts that you selected in the external system are transferred to the SPP
application.
3. Choose Order via Dealer Workplace.
Create an Order Using a Template

...
1. In the Add Items frame of the Order screen, choose Copy.

This takes you to a page on which a list of stored templates is displayed.
2. Select the name of the required template, and choose Copy.
3. Make the required changes and place the order by choosing Order.
Create an Order Using a Reference

...
1. In the Order screen, enter the order number you want to reference, and choose Copy
from Order.
2. Choose Order.
Search for Sales Order

...
1. On the menu of Service Parts, choose Orders.

2. Select the search criteria from the drop-down list, specify the order number, and choose
Go.
3. For the advanced search mode, choose Advanced.
4. In the frame Advance Search, enter any combination of the following criteria, and
choose Go:
Sales Order
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PO Number
Material Number
Material Description
Document Date
01.06.2004
The system displays a list of orders. You can select orders in the list to display their
details or to change orders.
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Creating Returns
Use
You can use this function to search and return the parts which you no longer use, for
example, obsolete parts or parts damaged during transportation from the original equipment
manufacturer (OEM) or importer. You can use the return order to either claim back the money
for the part or else ask for the part to be replaced.
Procedure
Creating Return
...
1. On the Overview screen, select the returns from the list and, choose Transfer to view
the returns screen. To go directly to returns, choose Returns on the Service Parts
Management page.
You can also carry out the Availability Check for the material via material number,
manufacturer part number, required availability date and required quantity.
2. To add the parts that you want to return, do either of the following:
Enter a material on the Items tab page, and choose Add.
Choose Return Parts, then select the parts to be returned, and choose Add
Parts to Order.
3. On the Header tab page, enter a Return Reason, if required.

4. On the Items tab page, enter a reason for the rejection of individual items, if required.
5. Choose Order.
Creating Return using a Reference

1. On the Deliveries screen, enter the Delivery number you want to reference, and choose
Copy from Order.
This takes you to the Return screen with the line items copied from the orders for which
the deliveries were created.
2.
On the Header tab page, enter a Return Reason, if required.
3.
On the Items tab page, enter a reason for the rejection of individual items, if required.
4.
Choose Order.
Searching for a Return

...
1. From the menu of Service Parts, choose Orders Returns.

Go.
4. In the frame Advance Search, enter any combination of the following criteria, and
choose Go:
Return
Material Number
Purchase Order
Order Type
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Document Date Range
The system displays a list of orders, which helps you track or change particular orders.
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Invoices
Use
This function allows you to search for invoices and perform an availability check for the
material in the invoice.
Features
You can:
Use either basic or advanced search mode to find invoices. In the basic search mode,
you enter either the number of the sales order or invoice, and in the advanced search
mode, you can also enter a purchase order number or a date range.
Perform Available-To-Promise (ATP) check for the material using the material number,
the manufacturer part number, the required availability date and the required quantity.
List invoices that result from your search and from this, call up details for each invoice.
Print the details or display them in XML format.
Display billing address information.
Activities
Search Invoices
...
1. On the menu of Service Parts, choose Invoice.

Go.
4. In the frame Advanced Search, enter any combination of the following criteria, and
choose Go:
Sales Order
Invoice
Purchase Order
Date Range
The system displays a list of parts for the invoice, along with the billed quantity, net
value and the shipping address to which the material was sent.
You can display the invoice details as an XML file or in another printable format.
Display Invoice
...
1. To display a list of invoices, select the invoices that you want to view on the Overview
screen and choose Transfer, or choose Invoices on the Service Parts Management
page.
2. To view the details of a delivery, call up the Header or Item tab page in the Details
screen area.
3. To print the details of the selected invoice, choose Printable Format. If you want to
display the delivery details in XML format, choose XML Format.
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Deliveries
Use
This function allows you to search for deliveries, display them in a list and carry out an
availability check for the material.
Features
You can:
Use either basic or advanced search mode to find deliveries. In the basic search mode,
you enter either the number of the sales order or delivery, and in the advanced search
mode, you can also enter a date range.
Available-To-Promise (ATP) check for the material using the material number, the
manufacturer part number, the required availability date and the required quantity.
List deliveries that result from your search. You can call up the details of each delivery
Print details or display them in XML format.
Display shipping address information, such as ship-to-party or customer.
Activities
Create a Return using a Reference
1. On the Deliveries screen, enter the Delivery number you want to reference, and choose
Create Return Order.
2. This takes you to the Return screen with the line items copied from the delivery
document.
3. On the Header tab page, enter a Return Reason, if required.
4. On the Items tab page, enter a reason for the rejection of individual items, if required.
5. Choose Order.
Search Deliveries
...
1. On the Service Parts menu, choose Deliveries.

Go.
4. In the frame Advanced Search, enter any combination of the following criteria, and
choose Go:
Sales Order
Delivery
Date Range
The system displays a list of deliveries, along with delivery status and a link to View
Delivery Details.
You can display the delivery details for a delivery number as an XML file or in another
printable format.
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Display Deliveries
...
1. To display a list of deliveries, either select the deliveries that you want to view on the
Overview screen and choose Transfer, or choose Deliveries on the Service Parts
Management page.
2. To view the details of a delivery, call up the Header or Item tab page in the Details
screen area.
3. To print the details of the selected delivery, choose Printable Format. If you want to
display the delivery details in XML format, choose XML Format.
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Personalize
Use
This function allows you to make default settings that restrict the display of orders, deliveries
and invoices to only those that match the statuses and date ranges that you specify.
Features
Default settings for the display of the lists on the Overview, Orders, Deliveries and
Invoices screens.
All the settings that you make here are effective unless you change them when logging
on to the Web application.
If there are several sales areas for a dealer, the list of all sales areas is displayed and
you can make your selections.
Activities
Specify the current dealer, the ship
-t o -d e a l e r a n d t h e d e f
ault language under the Dealer Options....
1. Specify the current dealer, the ship-to-dealer and the default language under the Dealer
Options.
2. In the Overview Options screen area, you can define how you want to filter the display
of orders, deliveries and invoices by selecting one of the statuses and entering a date
range (number of days, counting backwards from current date).
3. When you have made all settings, choose Save the Settings.
4. You can maintain further attributes, such as address or sold-to-party, ship-to-party,
current sales area or address under Current Dealer.
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Searching for Parts

Use
You can search for the details of a part that meet search criteria that you have entered.
Procedure
1. On the start page of Service Parts, choose Create Order.
2. In the frame Material Search, enter any combination of the following criteria, and
choose Search:
Material Number
Manufacturer Part Number
The system displays a list of parts. You can select parts from the list to display their
details or to create orders.
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Customer Specific Enhancements

In the following list you see all BAdIs that can be implemented.
Spare Parts
BAdI
Description
/SAPDII/OBI_CHECK
Checks if parts have to be returned. In

standard offering the criteria to determine
whether a part has to be returned is fixed. If
the importer would like to modify this, he can
do so by utilizing the BAdI.
/SAPDII/ORDER_XML
The standard application offers a very lean

XML schema for orders. This BAdI can be
implemented if the user would like to modify
the schema in order to suit his business
interaction.
/SAPDII/SPP_DEL_XML

XML schema for deliveries. If the user would
like to modify the schema in order to suit his
business interaction he can utilize this BAdI.
/SAPDII/SPP_INV_XML

XML schema for invoices. This BAdI is
utilized if the user would like to modify the
schema in order to suit his business
interaction.
/SAPDII/ORXML_UPLOAD
The standard application supports the

parsing of a fixed lean XML schema for
orders. If the importer would like to parse his
own schema then he can utilize this BAdI.
Vehicle Management System (VMS)

BAdI
Description
/SAPDII/VMS_VEHICLE
A vehicle contains data: Pricing, status

configuration, vehicle's action history, end
customer address, dealer data and so on.
There are cases when the system has to
show selective data to a particular user. For
example, the dealer should not see the
vehicle history data for rework etc. or the age
of the vehicle. In other cases, the end
customer should have a more restricted
view, such as no history or statuses. This
BAdI allows the importer to restrict the
access to the data.
/SAPDII/VMS_MAILER
When a dealer requests a vehicle for

transfer, the owner of the vehicle has to be
notified that there is a request for this vehicle
and some action needs to be taken. The
BAdI allows the importer to format the
content of the e-mail sent and also determine
who should be on the mailing list.
/SAPDII/VMS_XTRADATA
In the dealer interface for VMS, when an

action is performed on the vehicle,
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sometimes additional data is needed to

perform the action. An example could be
storing the registration number or some other
data by the dealer for the vehicle. This BAdI
will enable the importer to handle this
additional information.
/SAPDII/VMS_PRINTXML
In order to provide an open interface to

integrate with other applications, an XML
display which contains the vehicle details, is
provided. This allows the dealer to download
vehicle information into his own system via
XML. In the absence of a standard XML
schema, the Enterprise Portal for Dealers
contains a very lean schema. As this schema
might vary a BAdI is provided, where the
schema can be modified by the importer as
required.
Warranty
BAdI
Description
/SAPDII/WTY_PRINTXML
This BAdI allows the user to generate and

parse his own XML schema. The standard
offers a very lean schema and this can be
modified by implementing this BAdI.
/SAPDII/WTY_OVR
Covers all methods called by the Overview

object that is overview page on the user
interface including calls to the controller
class.
/SAPDII/WTY_CLM
Covers all methods called by the Claims

object.
/SAPDII/WTY_RCL
Covers all methods called by the Recalls

object.
/SAPDII/WTY_RETPA
Covers all methods called by the Return

Parts object.
/SAPDII/WTY_FINC
Covers all methods called by the Financials

object.
/SAPDII/WTY_PERS
Covers all methods called by the Personalize

object.
/SAPDII/WTY_COMMON
Covers all methods which are used across

the application and not specific to any one
object. For example call to smart form
methods.
/SAPDII/WTY_PRINTXML
Covers methods used to read and generate

XML files for the claims.
/SAPDII/WTY_MAIN
Covers all controller method calls for the

main controller.
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ADDON.

Automotive Dealer Portal

SAP Online Help

Automotive Dealer Portal

SAP Online Help

Icons in Body Text

Words or characters quoted from the screen. These include field

Emphasized words or phrases in body text, graphic titles, and table

Technical names of system objects. These include report names,

Keys on the keyboard, for example, F2 or ENTER.

Automotive Dealer Portal

SAP Online Help

Automotive Dealer Portal................................................................................................... 5

Automotive Dealer Portal

SAP Online Help

Automotive Dealer Portal

Better business relationships through information sharing and collaboration

Support for a smooth transition from make-to-stock to make-to-order processes

Reduction of communication overhead (fax and phone not necessary)

Interactive product configuration

Real-time data availability for supporting business analytics

Automotive Dealer Portal

SAP Online Help

Sales Manager and Vehicle Sales Representative

Service Advisor and Warranty Processing Clerk

Discrete Industries system either DI 46C2 or DIMP 471

mySAP Web Application Server (6.20)

Automotive Dealer Portal

SAP Online Help

Combined vehicle search by status, model and configuration

Display of vehicles in the importers stock

Vehicle configuration with the IPC application

Placing individual sales orders in the importer or the manufacturers system

Display of own vehicles (My Vehicles)

Automotive Dealer Portal

SAP Online Help

Customer [Page 12]

Automotive Dealer Portal

SAP Online Help

Assigns Document to Vehicle

Hides Vehicle from Other Dealers

Creates Sales Order for Customer

Creates Sales Order for Build-to-Order

Reserves Vehicle for Build-to-Order

Sets Reservation Request

Makes Vehicle Visible to Other Dealers

Automotive Dealer Portal

SAP Online Help

Search for vehicles

Display of changed vehicles

Display of configuration details and vehicle history

Display of Sales Order pricing details

Display of Shipping details

Display of Sales Order Configuration details

Execution of possible actions for selected vehicles

Car park function, similar to a shopping basket

1. Select Advanced Search.

Display Vehicle Details

Carry Out Actions for One or More Vehicles

Automotive Dealer Portal

SAP Online Help

2. Carry out the action Move to Car Park .

Automotive Dealer Portal