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SAP QM - Overview
SAP Quality Management is a part of SAP R/3 system and is integrated with other SAP modules
like SAP Material Management MM, Production Planning PP, and Plant Maintenance PM. QM
is an integral part of logistic management and it is used to perform quality functions such as
quality planning, quality assurance, and quality control, at various stages such as incoming
material stage, in-process manufacturing process stage, and after production as well.
With Quality Management module, you can implement the key modules of QM system as
defined in manufacturing standards like ISO 9000.
As SAP Quality Management is an integral part of SAP R/3 system, it performs the following
key functions in manufacturing of goods
Quality Planning Quality planning allows to plan the inspection of goods from the
vendor, raw material, work-in-process, and final product.
Quality Notifications Quality notification includes the defect identification and steps
to be taken by quality department.
Quality Inspection Here, quality results are captured and decision is taken as to
whether an inspection lot is to be accepted or rejected.
In the following diagram, you can see the key components that are involved in SAP Quality
Management process.
SAP QM - Components
Quality Planning
Quality planning includes data for quality planning and how the quality process has to be
performed?
You perform Quality inspection plan. It is used to define the way you can inspect an item and the
steps involved to perform an inspection. It also determines the characteristics of an item to be
inspected and what equipment are required to perform an inspection.
Inspection plan definition is an important part of the QM planning process. The inspection plan
contains the number of characteristics of the item to be inspected and the list of tests to be
performed for performing the inspection.
Inspection planning can be done for raw material, work in progress and finished products.
Quality Assurance
Quality Control
Under Quality Control, you have quality notifications, standard reports, and Quality notification
system. Quality control determine what actions need to be taken as after defects are detected.
The quality notification process includes recording problem that is either identified by a
customer for a product manufactured in an organization, or in a company against the product of a
supplier/vendor.
Quality notification can be raised internally to raise an issue that have arisen on the production
line. A quality notification can be assigned to an existing order or you can also create a new
order as per the quality notification.
Standard Reports
You can create reports in QM system to check how many times a product has been identified
with a defect and improvement areas that your company has to implement. There are number of
reports that can be generated in QM
SAP QM Functions
These functions comprise to form Quality Management process. In SAP QM system, you can
perform the following functions
Quality Planning
Quality Inspection
Quality Control
Quality Certificates
Quality Notifications
Test Equipment Management
SAP QM - Integration
SAP QM is integrated with other SAP modules to perform the quality planning, inspection and
control process. You can integrate this with the following modules
You can manage quality information related to customer for sales and distribution
process.
In SAP QM system, you can initiate an inspection when a delivery is created against a
purchase order
You can manage quality in sales & distribution by performing quality notifications and
RCAs and by processing customer complaints to improve customer satisfaction.
You can define inspection specifications for the materials. For example, dimensions of inspected
material width, length and height of the material, etc. Master inspections are specified at the
production level and you can organize the master inspection specifications to remove duplicate
specifications.
These specifications are used in the inspection plan, and equipments specifications are used in
the inspection plan.
You can define the following type of master inspection specifications in SAP QM system
Quantitative specifications
You can directly get the results for quantitative specifications from inspection while recording
the result. You can set the limits like minimum and maximum value for each parameter at the
master level. You can also attach the inspection method to the inspection specification level.
Qualitative specifications
These specifications can take values like true/false or OK/Not OK.
Select the checkbox for quantitative if you are creating Quantitative Characteristic which
can be measured.
Select the status as "Released"
Select Complete copy model from the drop-down list as the MIC data needs to be
maintained completely.
Enter the Short text and search field as per your choice.
Click the Control indicators button at the top to maintain other important data like lower
and upper limits. You can define the range when material is accepted for production.
Step 4 Once you click the Control Indicator button, a new dialog box appears. This is to
maintain the lower and upper limit data.
Step 5 To move to the next screen, press ENTER and you will be redirected to the Tolerance
window.
Step 6 Click the tick mark and you will be on the main screen. To save the master inspection
characteristics, click the save button.
SAP QM - Sampling
Sampling procedure in QM is used to determine the size of the inspection lot to be used in
inspection plan under Quality planning. You can define a sampling procedure as fixed sample,
percentage or other sample. A sampling scheme contains collection of sampling plans.
In sampling plan, you define the sample size specification for the inspection lot, to determine if a
sample is accepted or not accepted.
Sampling type
Valuation mode
Inspection Points
Step 3 Press ENTER, select Control chart type. At the top, you have a Sample button. Click
the Sample button to open a Sample attribute window. Enter the sample size and click the tick
button.
To save the sampling procedure click the save button at the top.
Materials to be inspected.
How the inspection of materials need to take place.
What characteristics to be inspected, work center and inspection specifications.
In the inspection plan, you have to define the sequence of inspection steps to be performed and
the range of specifications as per the Master Inspection Characteristics, sampling procedure to
calculate the sample size for inspection, inspection method, etc.
You can define the status of Inspection plan as Active/ Inactive and usage of the plan.
Step 1 To create Inspection plan, use T-Code: QP01.
Enter the input usage as 5, which means inspection plan will be valid for goods received
and status as 4, which means the plan is released.
Select the lot size as 99999999 that allows an inspection plan to be valid for inspection
lot quantity of 99999999.
Press the Operations button at the top to move to the next screen.
Step 3 Go to the Release tab; enter the release date, which means that the material can be
ordered from the vendor till release date.
You can also enter Block function if you want to block this material to be ordered from this
particular vendor.
To save the Quality Info Record, click the save button at the top.
For each good receipt, SAP system creates a one-inspection lot, which contains details such as
vendor, date or purchase, etc.
Step 1 To post goods receipt against PO, use T-Code: MIGO
Step 2 In the next window, enter the following details as shown in the screenshot.
You can see the stock type as Quality Inspection is generated automatically as the material is
subjected to quality inspection. To save the document, click the save button at the top.
Step 3 Click the Execute button to display the list of inspection lot. In the next screen, you can
see the following details
Check the SAP system status as REL CALC SPRQ shows that Inspection plan is copied
in inspection lot and sample size calculated and stock posting required from quality stock
to unrestricted or any other stock category.
Step 5 In the next screen, you will see the result of inspection lot.
You can see the short text- Master Inspection Characteristics with the specifications like
length, surface, width, etc.
A sample size of 5 is calculated automatically by the system if sampling procedure is assigned in
the inspection plan.
Enter your actual results against the inspection specifications.
Step 2 Select the inspection lot origin 01, which is SAP inspection type used for raw material
inspection.
Step 3 Press Execute to display the list of inspection lot.
Step 4 In the next screen, click the Usage Decision button at the top.
Step 5 In the next screen, enter the UD code as A for acceptance. You can see the quality score
as 100 based on Usage Decision code.
Step 6 Go to Inspection lot stock TAB to do stock posting in next SAP screen.
Step 7 In the next screen, you can select the quality stock of 200 to unrestricted stock if the
quality results are within expected specifications, which hits movement type 321 in the
background.
Material
Inspection lot creation date
Batch
Vendor
Inspection dates
Plant
Inspection type
Enter the input the material code for which production order needs to be created.
Enter the Input production plant.
Enter your production Order type.
Step 4 In the next screen, you can see inspection lot triggered once you release the production
order.
Result Recording
You can do the result recording for the inspection lot created at the time of Goods Receipt.
Step 1 To perform the Result recording, go to T-Code: QA32
Select the inspection lot origin 03, which is SAP inspection type used for in process
material inspection.
Press Execute to display the list of inspection lot.
Step 3 Next, click the Results button at the top to do results recording.
Step 4 In the next screen, you will see the result of inspection lot.
You can see the short text- Master Inspection characteristics with the specifications like
length, surface, width, etc.
A sample size of 5 calculated automatically by the system if sampling procedure is
assigned in the inspection plan. Enter your actual results against the inspection
specifications.
Step 3 Select the inspection lot origin 03, which is SAP inspection type used for in process
material inspection.
Step 4 Press Execute to display the list of inspection lot.
Step 5 In the next screen, select Usage decision button at the top.
Step 6 In the next screen, enter the UD code as A for acceptance. You can see the quality score
as 100 based on Usage Decision code as for the raw material inspection.
Note There is no Inspection lot stock tab to do any stock posting as it was in raw material
inspection.
Click the save button to save the usage decision and hence in-process inspection is completed.
Step 3 Once you enter all the details, click the tick icon at the top. In the next screen, you have
to enter the details of Production Order.
Step 4 Click the Release button at the top to release the order.
Step 5 Click the Goods Receipt tab to confirm if you have Quality inspection activated. When
you have this activated, you can see quality inspection stock against stock type in next window.
Step 6 In the next window, check stock type as quality inspection, which means after
confirmation and goods receipt of production order, it will trigger an inspection lot and the stock
will hit quality inspection stock.
Step 2 In the next window, you have to enter the production order number created in the
previous step. After entering order number, all details would be populated automatically.
Step 3 Click Goods Movement to post goods receipt and goods issue of components.
Step 4 In the next screen, you can see Goods receipt for this Production Order. Click the save
button to save the order.
Step 2 Next click the Results button at the top to do results recording.
Step 3 In the next screen, you will see the result of inspection lot.
You can see the short text- Master Inspection Characteristics with the specifications like length,
surface, width, etc.
Step 2 In the next screen, select Usage decision button at the top.
Step 3 In the next screen, enter the UD code as A for acceptance. You can see the quality score
as 100 based on Usage Decision code as for the raw material inspection.
Step 4 Go to the Inspection lot stock TAB to do stock posting in next SAP screen.
Step 5 In the next screen, you can select the quality stock of 200 to unrestricted stock if the
quality results are within expected specifications, which hits movement type 321 in the
background.
In SAP QM, you can capture different types of record, which are identified at the time of
inspection. SAP Quality notification can be used to analyze the defects identified and perform
root cause analysis.
You can process defects related to
Complaints filed by customers This includes the defects identified in goods that are
delivered to customers. You can use standard SAP Quality notification Q1 to record
customer complaint and take action against problem reported by customer.
Complaints identified in vendor delivered goods This includes the defect identified
with quality of goods delivered from supplier/vendor. You use standard SAP QM
notification type Q2 to record a complaint against vendor and take action for the
incoming material.
Internal Defects This includes recording internal problems which are identified at the
time of in process quality inspection. You use standard SAP QM notification type Q3 to
deal with problems identified in goods manufactured in a company.
Defect Recording
To do defect recording in SAP QM, follow the steps
Step 1 Use T-code: QA32.Select the inspection lot to record the result and have SAP system
status as RREC.
Step 2 Click the Defects button at the top.
Step 3 In the next screen, you have to select the defect parameter and value for the parameter.
You will get a confirmation that Quality notification has been created in the system.
Defect Analysis
Customer Complaint
Complaint against vendor
You can use SAP quality notification process to raise the following documentation
To record the names of all individuals/ partners who are directly associated with the
defect identified in goods delivery, production.
To record the individual defect items and analyze the root cause of the defected items.
To mention the corrective actions to be taken that are identified after doing the analysis
of problem in detail.
To track corrective actions to be implemented using status management features of
notification.
In quality notification, you capture all the activities and tasks that are performed as part
of problem identification and to fix the issue.
You can generate various standard reports related to defects and quality notification in
SAP system.
Step 2 In the next screen, enter quality notification number created. Press ENTER to move to
next screen.
Step 4 When you click the Item tab, you can see the defect type in the next screen.
Step 5 Select the item and click the Causes button to move to next screen to define cause of the
problem.
Step 6 Enter the code group QM for the cause means that this is design defect. These code
groups are configured based upon the business requirements.
Step 7 Go to the Tasks tab to define the rework, which needs to be done. Select code QM-G2
for the rework. Go to the Activities tab to move to the next screen.
Step 8 In the Activities tab, you need to mention the activities to be performed when the defect
is identified. Enter the group QM- G2 that shows that a special complaint to be filed against the
vendor.
Step 9 To complete the notification process, click the complete button at the top as shown in
the screenshot given below.
SAP QM - Benefits
Using SAP QM process, you can achieve the following benefits
SAP Quality Management integration with other modules is one of the key aspect of
quality management. You can implement the quality process in Material Management,
Production Planning and other SAP modules.
You can access the data maintained in the system related to customer, vendor and
supplier master.
Using SAP QM, a standardized process can be implemented.
SAP Quality Management process helps you to incorporate the improvement process- by
monitoring the processes, defect identification and quality notifications.
You can perform automation of information flow by which inspection lot is created
automatically when you release the production order or goods receipt.
Using SAP Quality Management process, you can perform the quality compliance of raw
materials when it is first delivered by vendors/suppliers and in process manufacturing and
also after the production process is completed.
SAP QM is also responsible to perform compliance with a customers quality
specifications; you ship the goods to customer as per the Purchase order.
In SAP MM process, SAP QM allows a company's representative to visit the supplier
office to check the quality of the goods they produce. You call this process as source
inspection in Quality Management module.
The common type of quality inspection includes checking the goods for Purchase Order
upon delivery. When goods are delivered, an inspection lot is automatically created. You
perform the result recording and usage decision is made if the delivered quantity is
acceptable or not acceptable.
SAP QM is directed linked to controlling for costing and to decide how many goods are
accepted. You update the vendor quality record in the system and this helps to find out if
same vendor should continue to supply the material or there is a need to find a new
source.
SAP QM - Tables
In SAP QM system, you have the following tables related to each module- Sales and
Distribution, Master data, Procurement, Quality control and notification etc.
SAP QM Procurement
QINF QM information record for material and vendor
TQ02 QM system definition
TQ02A QM system assignment and QM system requirements
TQ02U Description QM system
TQ02B QM system
TQ02T QM system description
TQ04A Functions that can be blocked
You can create and view various standard reports in SAP system related to quality management
Responsible for deploying QM system to meet business strategy across functional teams
and writing the technical documentation for QM process.
He communicates and coordinates with business users, managers and Quality
Management leads to ensure the integration of processes and modules across
organization.
An ability to solve complex problems quickly and creatively.
Strong knowledge of Quality Management processes and techniques and with a confident
approach and excellent communication skills.
Knowledge of different Quality Management and Defect management tools.