BASIC CONCEPTS OF

ORGANIZATIONAL BEHAVIOUR

SUBMITTED BY
K.POTHANNA SETTI

16331E0046
SECTION A
FIRST SEMESTER

MANAGING PEOPLE

D E PA R T M E N T O F M A N A G E M E N T S T U D I E S
MVGR COLLEGE OF ENGINEERING

CONTENT

INTRODUCTION
IMPORTANCE
SCOPE, FUNCTIONS, ROLES

CONCEPTS OF ORGANIZATONAL BEHAVIOUR

NATURE OF PEOPLE
NATURE OF ORGANIZATION

CASE STUDY
RESOURCE

INTRODUCTION
Managers make a lot of mistakes. Some come from inexperience. Others reflect
lack of knowledge and some are just dumb. But few mistakes could be

considered as stupid as what managers did. However, managers commonly

make other mistakes due to their lack of knowledge. This is where the
organizational behaviour comes into play.

IMPORTANCE
THE IMPORTANCE OF ORGANIZATIONAL BEHAVIOR:-

It helps in explaining the interpersonal relationships employees share with each other as well
as with their higher and lower subordinates.

The prediction of individual behaviour can be explained.

It balances the cordial relationship in an enterprise by maintaining effective communication.
It assists in marketing.

IMPORTANCE
It helps managers to encourage their sub-ordinates.
Any change within the organization can be made easier.
It

helps in predicting human behaviour & their application to achieve

organizational goals.

It helps in making the organization more effective

FUNCTION-SCOPE-ROLES

FUNCTIONS

Planning
Organizing

SCOPE

MANAGERIAL
ROLES
Interpersonal roles:-

Individuals

Groups

Figurehead

Leader

Liaison

Informational roles:-

Staffing
Directing
Controlling

Organization

Monitor

Disseminator

Spokesperson

Decisional roles:-

Entrepreneur

Disturbance handler

CONCEPTS OF ORGANIZATONAL BEHAVIOUR

NATURE OF THE PEOPLE

There are six basic concepts about the nature of
people:-

NATURE OF ORGANIZATION
There are three key concepts about the

nature of the organization. They are:-

Individual Difference

Perception

A Whole Person

Mutual system

Motivated Behaviour

Ethics

Desire For Involvement

Values of the Person

Social system

NATURE OF THE PEOPLE

Individual Difference: Each and every person in the world is individual different. The idea of individual
difference is supported by science. A person is different in millions of ways. Each persons DNA profile is
different. Originally, the idea of individual difference comes from psychology. From the day of birth, each
person is unique. So management can motivate employee by different ways. Management should consider

carefully the law of individual difference.

Perception: People look at the world and see things differently. Two people may view the same object in two
different ways. Employees see their work worlds differently for a variety of reasons. They may differ in their

personalities needs, demographic factors (Age, Gander, Income, Marital status), past experience and so on.
Management learns to guide their employees who have perceptual difference.

NATURE OF THE PEOPLE

A Whole Person: Some organization may wish that they could employ only a persons skill or brain. They
forget that they actually employ a whole person rather than certain characteristics. Skill doesnt exist apart from
background or knowledge. Home life is not totally separate from their work life. Similarly emotional conditions
arent separate from physical conditions. People work, as total human beings.
Motivated behaviour: Motivation is essential to the operation of organization. An organization with
sophisticated technology and equipment cant work if the human resources arent motivated and guided
properly. So the authority should inspire or more motive the human resources by proving different kinds of

facilities.

NATURE OF THE PEOPLE

Desire for Involvement: Today many employees are actively seeking opportunities at work to
become involved in relevant decisions. They want to make a contribution by their talents and ideas
for the organization. So organization needs to provide opportunities for their meaningful
improvement.
Value of the person: People deserve to be treated differently from other factors of productions
(Land, Capital, and Technology). They want to be treated with caring, respect and dignity. They

refuse to accept the old idea that they are simply economic tools. They want to be valued for their
skills and abilities. Organization should provide opportunities to the workers to develop themselves.

NATURE OF ORGANIZATION
Social System: Organizations are social system. People have psychological needs; they also
have social roles and status. Their behaviour is influenced by their groups as well as by their
individual drives. Two types of social systems exist in organizations. One is formal or official

and other is informal social system. All parts of the social system are inter-depended and each
part is subject to influence by other. Everything is related to everything else. The idea of social
system provides a frame work for analysing organizational behaviour issues. It helps make
organizational behaviour problems understand able and manageable.

NATURE OF ORGANIZATION
Mutual System: Organizations need people and people need organizations. Organizations have a human
purpose. They are formed and maintained on the basic of some mutuality of interest among their participants
managers need employees to help them reach organizational objectives. Mutual interest provides a supportive
goal that can be attained on attained only through the integrated efforts.
Ethics: In order to attract and retain valuable or experienced employees ethical treatment is necessary. This is
very important that organization must ensure a higher standard of ethical performance by managers and
employees. Companies have established codes of ethics, statements of ethical values, provided ethics training,
rewarded employees for notable ethical behaviour and so on.

CASE STUDY ON PERCEPTION

Explain his past and asked for another chance. Susan decided to give him that chance just as Henry
Clarkston had given her one:
Perception is the reality in marketing, this phrase describes the whole scenario in the simplest of its terms. The
human mind and behaviour is subject to its perception about the thing in question. Here till the point jacks past was
not known he was perceived as an another human being jolly and working to meet bread and butter, but as soon

as his past was known the perception drastically change to someone who is rogue and hence the attitude toward
him becomes hostile. The things which would have been ignored in normal circumstances were looked with
suspicion and things were added to justify their hostile actions. Perception of Susan was also based on her own
past, since she was convicted and given a chance she believed in the same and her perception about jack was

based on her own past and experience. The perception was strengthened by change in events and recent activities
which made all fingers turn on jack.

CASE STUDY ON PERCEPTION

WHAT SHOULD SUSAN DO? SHOULD SHE FIRE JACK OR GIVE HIM ANOTHER CHANCE?
Susan must fire him as his presence is maligning the environment even though he may be innocent but looking
at the whole scenario it would be best to take harsh step and remove him from organization. Inhere case details
of her past were known to her senior only so her action were only under scrutiny of her boss, but here action of

jack are under scrutiny of everyone. Removing him will help restore the friendly environment. Also if he is kept
she might face question of favouritism and taking sides. She must sit with jack and assign him different duties
or shall explain him the whole situation. Also its possible jack is finding it difficult to work in the environment

and a change in job with some assistance help him. So amore appropriate action will be to remove him with
some monetary assistance. Click here for Management Assignment Help.

REFERENCE
ORGANIZATIONAL BEHAVIOUR BY SHARMA
Management and Organizational Behaviour By Jayantee Saha
Organizational Behaviour (WBUT) By J.S. Chandan
Organizational Behavior By S K Srivastava