QUESTIONNAIRE FOR ADOPTION OF MOBILE WALLET

1. Gender :
Male
Female

2. Age:
15-25
26-35
36-50
50 - Above

3. Do You Use A Smartphone?

Yes
No

4. Do You Use Any Application For Online Payment?

Yes
No

5. How Often Do You Use The Following Payment Methods For Online Transaction?

MODE OF
PAYMENT

a.

DEBIT
CARD

b.

CREDIT
CARD

c.

ONLINE
BANKING

d.

DIGITAL
WALLET

ALWAYS

MOSTLY

SOMETIME
S

RARELY

NEVER

6. How often do you use mobile wallet payment system for following reasons?
MODE OF
PAYMENT

a.

For shopping

b.

For paying
bills

c.

For movie
tickets

For bookings.
Eg: (Booking
of Bus Tickets
from PAYTM)

ALWAYS

MOSTLY

SOMETIME
S

RARELY

NEVER

Sr
No

QUESTIONS

Convenience Is An Important Factor For Choosing

Mobile Wallet As Payment Mode.

Utility of Innovation is an Important Factor for

choosing Mobile Wallet as Payment Mode.

I Believe Mobile Wallet Is Easy To Use.

10

I think Digital Wallet Method Is Necessary For near

Future.

11

I am Satisfied Using Mobile Wallet Service.

12

I would continue using The Mobile Wallet service.

13

I believe Payment through Digital Wallet Is Not safe

And Secure.

14

I feel risk of not getting reimbursement of money if I

cancel my order.

15

24*7 Service available for making payments is a useful

factor.

16

Shopping Offers and Discounts is an attractive factor to

use mobile wallet payment system.

17

I believe Mobile Wallet is useful as it is anywhere and

anytime accessible.

18

I like the idea of swiping my cellphone at a point of sale

terminal or scanner.

19

I intend to use the Mobile Wallet to manage my

payment information in the future.

Disagree Disagree Neither

strongly a little
agree nor
disagree
(4)
(5)
(3)

Agree
a little

Agree
Strongly

(2)

(1)

20

Mobile Wallets are Beneficial for individuals to

purchase products.

21

I believe to have an Openness to Experience new

methods of payment.
I see myself as someone who is talkative.

22
I see myself as someone who is full of energy.
23
24

I see myself as someone who generates a lot of

enthusiasm.

25

I see myself as someone who is

personality.

an assertive

I see myself as someone who is generally trusting.

26
I see myself as someone who has a forgiving nature.
27
I see myself as someone who is helpful and unselfish
28

with others.
I see myself as someone who likes to cooperate with

29

others.
I see myself as someone who is a reliable worker.

30
I see myself as someone who does things efficiently.
31
I see myself as someone who Makes plans and
32

follows through with them.

I see myself as someone who is Perseveres until the

33

task is finished.

I see myself as someone who can be tense.

34

I see myself as someone who worries a lot.

35
I see myself as someone who can be moody.
36
I see myself as someone who gets nervous easily.
37
I see myself as someone who is original, comes up
38

with new ideas.

I see myself as someone who is ingenious, a deep

39

thinker.

I see myself as someone who has an active

40

imagination.

I see myself as someone who Values artistic,

41

aesthetic experiences.

Extrovert (Q.22-25)

Neuroticism (34-37)

Agreeableness (26-29)

Openness (38-41)

Conscientiousness (30-33)