Agendas Minutes Resources

Protocol & Diplomacy International
Protocol Officers Association

Founded October 2002 Washington, D.C.
Building bridges of peace, cooperation and goodwill across the globe
www.protocolinternational.org
PROTOCOL
RESOURCE LISTING
PROTOCOL, BUSINESS and SOCIAL ETIQUETTE,
INTERNATIONAL CUSTOMS, WEBSITES, APPS
The following are resources submitted by colleagues in Protocol & Diplomacy International
Protocol Officers Association (PDI-POA). The list is divided into three specific categories:
books, media apps and websites. Books, websites and media apps are further divided by
category, then alphabetical order. Members of PDI-POA who have authored a book are
indicated with asterisks (**) by their name.
We do not endorse any particular title, media app or website, and you will find the authors
sometimes have divergent opinions and points of view. Equally, the absence of a resource
from the list does not indicate a lack of endorsement; it simply means it was not submitted.
Our goal is to keep this list updated and encourage continuous submissions. The Education
Committee welcomes your suggestions. If you have a resource you would like to share,
please provide the name of the resource, author and/or website link, if you have read and/or
used the resource, and why it is beneficial to our membership. Please submit your
suggestion to the Education Committee at pdi.poa@gmail.com.
We have tried to focus on resources that explain ceremonial protocol, corporate etiquette,
business tips for the traveler, cultural guidelines for dealing with international visitors, and
tips for municipal, state, federal and military protocol practitioners, as well as tools that
make implementation of protocol projects easier.
Updated: May 2015
Please submit suggestions to the Education Committee pdi.poa@gmail.com

Copyright 2015 Protocol & Diplomacy International Protocol Officers Association.
Protocol & Diplomacy International - Protocol Officers Association
PROTOCOL RESOURCE LISTING

Table of Contents
BOOKS
Academia ............................................................................................................3
Anecdotal References/Biographies and Leadership ........................................... 3
Business and Globalization ................................................................................. 4
Business Travel...................................................................................................4
Dining and Culinary ............................................................................................. 5
Diplomacy............................................................................................................7
Wardrobe.............................................................................................................7
Etiquette ..............................................................................................................7
Flags and Heraldry ............................................................................................10
Forms of Address ..............................................................................................10
General References ..........................................................................................11
Gifts ...................................................................................................................12
Meeting and Event Planning ............................................................................. 12
Military ...............................................................................................................12
Multi-Cultural Communication and Customs ..................................................... 13
Protocol .............................................................................................................18
Religion .............................................................................................................18
MEDIA APPS
Android ..............................................................................................................21
Apple .................................................................................................................21
Blackberry .........................................................................................................23
WEBSITES
Country and Cultural Studies ............................................................................ 25
Flags..................................................................................................................26
General Research Websites .............................................................................27
Government.......................................................................................................27
In the News .......................................................................................................27
Military ...............................................................................................................28
Protocol and Forms of Address......................................................................... 28
Small Business Solutions ..................................................................................28
Travel ................................................................................................................ 30
Vendors .............................................................................................................30


Books: Academia
Academic Ceremonies: A Handbook of Traditions and Protocol
April L. Harris** (2005)
Etiquette and Protocol: A Guide for Campus Events
April L. Harris** (1999)
Books: Anecdotal References/Biographies and Leadership

A Lady, First: My Life in the Kennedy White
House and the American Embassies of Paris and
Rome
Letitia Baldrige (2001)
An Invitation to the White House: At Home with
History
Hillary Rodham Clinton (2000)
At Ease in the White House: The Uninhibited
Memoirs of a Presidential Social Aide
Stephen M. Bauer (1991)
Barbara Bush: A Memoir
Barbara Bush (1994)
Bedtime and Other Stories from the Presidents
Guest House
Benedicte Valentiner (2011)
Behind the Embassy Door: Canada, Clinton, and
Quebec
James J. Blanchard (1998)
Building Diplomacy: The Architecture of
American Embassies
Elizabeth Gill Lui (2004)
DC Confidential
Christopher Meyer (2005)
Diplomacy
Henry Kissinger (1994)
Of Diamonds & Diplomats
Foreign Babes in Beijing: Behind the Scenes of a

New China
Rachel Dewoskin (2006)
Inside a U.S. Embassy: How the Foreign Service
Works for America
Shawn Dorman, Editor (2005)
Inside the White House
Betty Boyd Caroli (1992)
In the Kennedy Style
It Worked for Me: In Life and Leadership
Collin Powell (2012)
Keeper of the Gate
Selwa Lucky Roosevelt (1990)
Leap of Faith: Memoirs of an Unexpected Life
Queen Noor of Jordan (2003)
Madame Secretary: A Memoir
Madeleine K. Albright (2005)
Mao Zedong: A Life
Jonathan Spence (2006)
My American Journey
Colin Powell (2003)
Read My Pins: Stories from a Diplomats Jewel
Box
Madeleine K. Albright (2009)


Realities of Foreign Service Life
Patricia Linderman and Melissa Brayer-Hess (2002)
The Reagan Diaries

Ronald Reagan (2009)
Red Carpet at the White House: Four Years as

Chief of Protocol in the Eisenhower
Administration
Wiley T. Buchanan, Jr. (1964)
Transcultural Leadership: Empowering the

Diverse Workforce
George F. Simons, Carmen Vazques and Philip R.
Harris (1993)
The Mighty and the Almighty: Reflections on

America, God and World Affairs
Madeleine Albright (2003)
White House Years

Books: Business and Globalization

Blink: The Power of Thinking Without Thinking
Malcom Gladwell (2007)
The Speed of Trust

Stephen Covey with Rebecca R. Merrill (2008)
Good to Great: Why Some Companies Make the

Leanand Others Dont
Jim Collins (2001)
The Lexus and the Olive Tree

Thomas Friedman (2000)
Good to Great and the Social Sectors: A

Monograph to Accompany Good to Great
Jim Collins (2005)
The World is Flat

Thomas L. Friedman (2005)
The Tipping Point: How Little Things Can Make a

Big Difference
Malcom Gladwell (2002)
Books: Business Travel

Birnbaums Europe for Business Travelers
Alexandra Mayes Birnbaum (1993)
Moving Your Family Overseas

Rosalind Kalb and Penelope Welch (1992)
Escape the Wolf Risk Mitigation: Personal

Security Handbook for the Traveling Professional
Clint Emerson with Lynn Walters (2009)
Survival Kit for Overseas Living

L. Robert Kohls (2001)
French or Foe? Getting the Most Out of Visiting,

Living and Working in France
Polly Platt (1996)
Living in Colombia: A Guide for Foreigners
William R. Hutchison (1987)
Global Etiquette Guide to : Everything you Need

to Know for Business and Travel Success
Dean Foster (2002)
x Africa and the Middle East (2002)
x Asia (2000)
x Europe (2000)
x Mexico and Latin America (2002)


The Global Negotiator: Making, Managing and
Mending Deals Around the World in the Twentyfirst Century
Jeswald W. Salacuse (2003)
The Itty Bitty Guide to Business Travel
Stacie Krajchir and Carrie Rosten (2004)
When the Little Things Countand They Always

Count
Barbara Pachter (Aug 2006)
Womens Guide to Overseas Living
Nancy J. Piet-Pelon (1992)
The Itty Bitty Guide to Tipping

Stacie Krajchir and Carrie Rosten (2004)
The Travelers Guide toCustoms and Manners
(Guides by continent Asia, Latin America,
Africa, Middle East and North Africa, and
Europe)
Elizabeth Devine and Nancy L. Braganti (1995)
Books: Dining and Culinary

A Gentleman at the Table: A Concise,
Contemporary Guide to Table Manners
John Bridges and Bryan Curtis (2004)
Eat Your Words: A Fascinating Look at the

Language of Food
Charlotte Jones and John OBrien (2000)
A Gentlemans Guide to Toasting

Dave Fulmer (1990)
Elegant Eating: Four Hundred Years of Dining in

Style
Philippa Glanville and Hilary Young (2002)
A History of the World in 6 Glasses

Tom Standage (2005)
A Revolution in Eating: How the Quest for Food
Shaped America
James E. McWilliams (2007)
All the Presidents Pastries: Twenty-Five Years in
the White House, A Memoir
Roland Mesnier and Christian Malard (2007)
Cooking for Kings: The Life of Antonin Carme,
The First Celebrity Chef
Ian Kelly (2003)
Culture of the Fork: A Brief History of Food in
Europe
Giovanni Rebora (2001)
Feasts: A History of Grand Eating

Roy Strong (2002)
Food in History
Reay Tannahil (1995)
For the Royal Table: Dining at the Palace
Kathryn Jones (2008)
French Lesson: Adventures with Knife, Fork, and
Corkscrew
Peter Mayle (2001)
From Hand to Mouth: Or, How We Invented
Knives, Forks, Spoons, and Chopsticks, and the
Table Manners to Go With Them
James Cross Giblin (1987)
Dinner is Served: An English Butlers Guide to the

Art of the Table
Arthur Inch and Arlene Hirst (2003)

Larousse Gastronomique: The Worlds Greatest
Culinary Encyclopedia, Completely Revised and
Updated
Librairie Larousse (2009) (previous editions by
Prosper Montagne)
Native Harvests: Recipes & Botanicals of the
American
E. Barrie Kavasch (1979)
The New Food Lovers Companion

Sharon Tyler Herbst and Rob Herbst (2007)
x The Deluxe Food Lovers Companion
(2009)
x The Cheese Lovers Companion: The
Ultimate A-to-Z Cheese Guide with More
Than 1,000 Listings for Cheeses and
Cheese-Related Terms
(2007)
Native Harvests: American Indian Wild Foods and

Recipes
E. Barrie Kavasch (2005)
The New Wine Lovers Companion

Rob Herbst (2010)
New Tea Lovers Treasury

James Norwood Pratt (1999)
The Non-Connoisseurs Menu Guide to Ordering

and Enjoying French, Italian, Latin American, and
Spanish Cuisine
David DAprix (1999)
Salt: A World History

Mark Kurlansky (2003)
Setting the Table
Danny Meyer (2010)
The Art of the Table: A Complete Guide to Table
Setting, Table Manners, and Tableware
Suzanne Von Drachenfels (2000)
The Book of Tea: Revised and Updated Edition
Alain Stella, Gilles Brochard, Nadine Beautheac,
Marc Walter, and Catherine Dozel (2009)
The Cultural Politics of Food and Eating
James L. Watson and Melissa Caldwell (2005)
The Presidents Table: Two Hundred Years of

Dining and Diplomacy
Barry H. Landau (2007)
The Rituals of Dinner: The Origins, Evolution,
Eccentricities and Meaning of Table Manners
Margaret Visser (1991)
The Story of Tea: A Cultural History and Drinking
Guide
Mary Lou Heiss and Robert J. Heiss (2007)
The White House Chef Cookbook: Over 500
Recipes and Menus by the Man Who Was White
House Chief During the Kennedy Years
Rene Verdon (1986)
The Duchess Who Wouldnt Sit Down: An

Informal History of Hospitality
Jesse Browner (2003)
Tiffanys Table Manners for Teenagers

Walter Hoving (1987)
The First Ladies Cookbook: Favorite Recipes of

All of the Presidents of the United States
Robert H. Dohery (1982)
Toasts: Over 1500 of the Best Toasts, Sentiments,

Blessings and Graces
Paul Dickson (2009)
The Harney & Sons Guide to Tea

Michael Harney (2008)
Toasts: The Illustrated Book of Drinking Poems,

Salty Salutations, Eloquent Epithets & Vivid
Verbosity
Willow Creek Press (1994)


Websters New World Dictionary of Culinary Arts
Steven Labensky, Gaye G. Ingram, and Sarah R.
Labensky (2001)
White House Chef: Eleven Years, Two Presidents,
One Kitchen
Walter Scheib and Andrew Friedman (2007)
White House Cookbook, Revised and Updated

Centennial Edition
Hugo Zieman, F.L. Gilette, Tara Ross, and Patti B.
Beil (1996)
White House Family Cookbook
Henry Haller with Virginia Aronson (1987)
Books: Diplomacy
A Diplomatic History of the American People, 10th
edition
Thomas A. Bailey (1980)
Dinner with Churchill: Policy-Making at the
Dinner Table
Cita Stelzer (2013)
Diplomatic and Consular Immunity: Guidance for
Law Enforcement and Judicial Authorities
U.S. Department of State, Bureau of Diplomatic
Security (For a free copy write to Protective Liaison
Division, Bureau of Diplomatic Security, U.S.
Department of State, SA-33, Washington D.C. 20522)
Diplomacy at the United Nations

G.R. Berridge and A. Jennings, EdS (1985)
Diplomatic Handbook
R.G. Feltham (2004)
The Diplomatic Dictionary, Revised Edition
Chas W. Freeman (2003)
United Nations Handbook
Thomas G. Weiss and Sam Daws (2009)
Books: Wardrobe
Chic Simple Dress Smart Men: Wardrobes that
win in the New Workplace
Kim Johnson Gross & Jeff Stone (2002)
Chic Simple Dress Smart Women: Wardrobes that

win in the New Workplace
Kim Johnson Gross & Jeff Stone (2008)
Books: Etiquette
A Book of Courtesy: The Art of Living with
Yourself and Others
Sister Mary Mercedes, O.P. (2001)
A Short History of Rudeness: Manners, Morals,
and Misbehavior in Modern America
Mark Caldwell (2000)
Amy Vanderbilts Everyday Etiquette
At Ease Professionally
Hilka Klinkenberg (1992)
Be On Your Best Business Behavior: How to Avoid
Social and Professional Faux Pas
Colleen A. Richenbacher, CMP CSEP (2002)
Behave Yourself! The Essential Guide to
International Etiquette
Michael Powel (2005)


Bowing to Necessities: A History of Manners in
America, 1620-1860
C. Dalton Hemphill (2002)
Complete Idiots Guide to Cultural Etiquette

Carol Turkington
Business and Social Etiquette with Disabled People

Chalda Maloff and Susan M. Wood (1988)
Debretts New Guide to Etiquette & Modern

Manners
John Morgan (1996)
Business Class: Etiquette Essentials for Success at

Work
Jacqueline Whitmore (2005)
Debretts Manners for Men: What Women Really

Want
E. Jane Dickson (2008)
Business Etiquette: 101 Ways to Conduct Business

with Charm and Savvy, Second Edition
Ann Marie Sabath (2002)
Debretts Etiquette for Girls

Fleur Britten (2008)
Business Etiquette for Dummies

Sue Fox (2008)
Business Protocol, Contemporary American
Practice
David Robinson (2003)
Choosing Civility: The Twenty-five Rules of
Considerate Conduct
P.M. Forni (2003)
Class Acts: How Good Manners Create Good
Relationships and Good Relationships Create
Good Business
Mary Mitchell (2002)
Common Courtesy
Judith Martin (1985)
x Miss Manners Guide for the Turn-of-theMillennium
(1990)
x Miss Manners Guide to Excruciatingly
Correct Behavior (1982)
x Miss Manners Guide to Rearing Perfect
Children
(1985)
Complete Business Etiquette Handbook
Barbara Pachter and Marjorie Brody (1994)
Complete Guide to the New Manners for the 90s
Enquire Within Upon Modern Etiquette &

Successful Behavior
Moyra Bremner (1994)
Emily Post and The Emily Post Institute
x Emily Posts Etiquette, 17th Edition Peggy
Post (2004) (eBook) (18th edition released
2011 (eBook)
x Emily Posts Etiquette, 75th Anniversary,
16th Edition; Emily Post Etiquette, The
Definitive Guide to Manners, Completely
Revised and Updated
(2004; last update was 2013)
x Emily Posts The Gift of Good Manners: A
Parents Guide to Raising Respectful, Kind,
Considerate Children
Peggy Post and Cindy Post Senning (2005)
x The Complete Book of Entertaining from
the Emily Post Institute
Elizabeth Post (1981)
x Emily Posts The Etiquette Advantage in
Business: Personal Skills for Professional
Success, second edition
Peggy Post and Peter Post (2005)
x Emily Post on Business Etiquette (1990)
x Emily Post on Entertaining
(1987)
x Emily Post on Etiquette
(1987)
x Emily Post on Guest and Hosts
(1994)
x Emily Post on Invitations and Letters
(1990)


Etiquette Guide to China: Know the Rules that
Make the Difference!
Boye Lafayette De Mente (2011) (eBook)
Rude Awakenings: Overcoming the Civility Crisis

in the Workplace
Giovinella Gonthier and Kevin Morrisey (2002)
Etiquette Guide to Japan: Know the Rules that

Make the Difference!
Boye Lafayette De Mente (2002)
Simple Guides: Customs & Etiquette Of:

(Various Authors/Publishers/Countries (1992-2005)
x Arabia and Gulf States
Bruce Ingham and J. Fayadh
x China
Caroline Mason & Geoffrey Murray
x Holland
Mark T. Hooker
x India
Venika Kingsland
x Ireland
Aidan McNamara
x Italy
Hugh Shankland
x Japan
Helmut Morsbach
x Korea
James Hoare & Susan Pares
x Thailand
Derek Tonkin and Visnu Kongsiri
Etiquette in Minutes: 201 Practical Tips on

Business and Social Behavior from an
International Etiquette Expert
Syndi Seid** (2008)
George Washingtons Rules of Civility and Decent
Behavior
George Washington (1888)
How to Work a Room: A Guide to Successfully
Managing the Mingling
Susan RoAne (1988)
International Business: A Basic Guide for Women
Tracey Wilen (2000)
Little Book of Etiquette
Dorothea Johnson** (2010)
Mastering Business Etiquette and Protocol
Manlyn Pincus (1989)
Modern Manners: Tools to Take You to the Top
Dorothea Johnson** and Liv Tyler (2013)
Multicultural Manners: New Rules of Etiquette for
a Changing Society
Norine Dresser (1996)
New Manners for New Times
New Complete Guide to Executive Manners
Power and Protocol for Getting to the Top
Jeffrey P. Davidson (1991)
Power Etiquette: What You Dont Know Can Kill
Your Career
Dana May Casperson (1999)
Star-Spangle Manners: In Which Miss Manners

Defends American Etiquette (For a Change)
Judith Martin (2003)
Tea and Etiquette: Taking Tea for Business and
Pleasure
Dorothea Johnson** and Bruce Richardson (2009)
The Amy Vanderbilt Complete Book of Etiquette
(Entirely Rewritten and Updated)
Nancy Tuckerman and Nancy Dunnan (1995)
The Complete Idiots Guide to Etiquette
Mary Mitchell (1996)
The Concise Guide to Executive Etiquette:
Absolutely Everything You Need to Know About
Business Protocol
Linda Phillips and Wayne Philips (1990)
The Faux Pas Survival Guide: The Fine Art of
Removing Your Foot from Your Mouth
Jeanne Martinet (1996)


The Fine Art of Small Talk: How to Start a
Conversation, Keep It Going, Build Network Skills
and Leave a Positive Impression!
Debra Fine (2005)
The History of Manners
Norbert Elias (1982)
The Holiday Handbook
Carol Barkin and Elizabeth James (1994)
The International Businesswoman of the 1990s
A Guide to Success in the Global Marketplace
Marlene L. Rossman (1990)
The Power of Handshaking for Peak Performance

Worldwide
Robert E. Brown and Dorothea Johnson** (2004)
They Dont Get It. Do They?
Kathleen K. Reardon (1995)
Tiffanys Table Manners for Teenagers
Walter Hooving (1989)
What Every Body is Saying
Joe Navaroo and Marvin Karlins (2008)
Winning Body Language
Mark Bowden (2010)
The London Ritz Book of Etiquette

Jennie Reeki (1991)
The New Basic Black: Home Training for Modern
Times, Revised Edition
Karen Grigsby Bates and Karen Elyse Hudson (2005)
Books: Flags and Heraldry

Flag Research Center
Multiple publications. Contact Whitney Smith,
Director P.O. Box 580, Winchester MA 01890-0880.
Call 1-781-729-9410 or email Mr. Smith at
vexor@comcast.net.
A Dictionary of Heraldry
Edited by: Stephen Friar (1987)
Our Flag
U.S. Government Printing Office, Washington D.C.
www.bookstore.gpo.gov H.Doc. 108-97; also
available on Amazon.com
Smithsonian Handbooks: Flags

William G. Crampton (2002)
So Proudly We Hail: The History of the United
States Flag
Rear Admiral William Rea Furlong and Commodore
Byron McCandless (1981)
The Care and Display of the American Flag
The Editors of sharpman.com (2004)
The World Encyclopedia of Flags and Heraldry
Alfred Znamierowski (2005)
Books: Forms of Address

British English, A to Zed (Writers Reference)
Norman W. Schur
Debretts Correct Form
Patrick W. Montague-Smith (1977)
Debretts Correct Form: Standard Styles of

Address for Everyone from Peers to Presidents
Celestria Noel (1999)
www.debretts.co.uk/etiquette/correct_forms_of_addre
ss.html

10

Forms of Address: A Guide for Business and Social
Use
Andrea Holberg, Editor (1994)
Malaysian Protocol, Correct Forms of Address

Datuk
Abdullah Ali (1997)
Honor & Respect: The Official Guide to Names,

Titles, and Forms of Address
Robert Hickey** (2008)
Titles and Forms of Address: A Guide to Correct

Use
A&C Black Publishers, London, 1990
Irvines Dictionary of Titles: Containing Authentic

Information on the Etiquette of Correspondence,
Official Forms of Address, Superscriptions,
Ecclesiastical, Military and Naval Customs
Leigh H. Irvine (2009)
Titles: How the King Became His Majesty

L.G. Pine (1992) (Originally published as The Story
of Titles)
Books: General References

Business Writing, Dictionary, and Speaking
101 American English Proverbs: Understanding
Language and Culture through Commonly Used
Sayings
Harry Collis (1992)
101 Ways to Say Thank You: Notes of Gratitude
for all Occasions
Kelly Browne (2008)
Associated Press Stylebook (aka the AP Stylebook)
The Associated Press
Bartletts Book of Anecdotes
Clifton Fadiman and Andre Bernard (2000)
Breaking the Language Barrier: Creating Your
Own Pathway to Success
H. Douglas Brown (1991)
Business Grammar, Style & Usage: The Most Used
Desk Reference for Articulate and Polished
Business Writing and Speaking by Executives
Worldwide
Alicia Abell (2003)
Business Notes: Writing Personal Notes that Build
Professional Relationships
Florence Isaacs (1998)
Chicago Manual of Style, 16th Edition

University of Chicago Press Staff (2010)
Dictionary of Business Terms
Jack P. Friedman (2007)
Eats, Shoots & Leaves: The Zero Tolerance
Approach to Punctuation
Lynne Truss (2004)
Geographical Dictionary
Merriam Webster (2007)
Grammar Snobs are Great Big Meanies: A Guide
to Language for Fun and Spite
June Casagrande (2006)
It Was the Best of Sentences, It Was the Worst of
Sentences: A Writers Guide to Crafting Killer
Sentences
June Casagrande (2010)
Letters for All Occasions: The Classic Guide to
Social and Business Correspondence
Alfred Stuart Myers (1991)
Panatis Extraordinary Origins of Everyday
Things
Charles Panati (1996)

11

The Presentation Secrets of Steve Jobs: How to be
Insanely Great in Front of any Audience
Carmine Gallo (2009)
The Blue Book of Stationery: The Definitive Guide

to Social and Business Correspondence Etiquette
Crane & Co (2009)
Speak Like Churchill, Stand Like Lincoln: 21

Powerful Secrets of Historys Greatest Speakers
James C. Humes (2002)
The Butler Speaks

Charles Macpherson** (2013)
The Art of Condolence: What to Write, What to

Say, What to Do at a Time of Loss
Leonard M. Zunin and Hilary Stanton Zunin (1992)
The Diplomats Dictionary

Chas W. Freeman (1994)
The Elements of Style, 50th Anniversary Edition
William Strunk and E.B. White (2008)
Books: Gifts
The Art and Etiquette of Gift Giving
Dawn Bryan (1987)
The Language of Gifts: The Essential Guide to

Meaningful Gift Giving
Deanna Washington (2000)
Books: Meeting and Event Planning

Event Planning, Ethics and Etiquette: A Principled
Approach to the Business of Special Event
Management
Judy Allen (2003)
Event Planning: The Ultimate Guide to Successful
Meetings, Corporate Events, Fundraising Galas,
Conferences, Conventions, Incentives and Other
Special Events
Judy Allen (2000)
Meeting & Event Planning for Dummies

Susan Friedman, CSP (2004)
Professional Meeting Management, Third Edition
Barbara Nichols (2001)
The Business of Event Planning: Behind the Scenes
Secrets of Successful Special Events
Judy Allen (2002)
Books: Military
Air Force Officers Guide
Col. Jeffrey C. Benton, USAF (Ret.) (2002)
Military Customs and Traditions

Mark Mayo Boatner (1976)
Attention! A Quick Guide to the Armed Service

Pauline Innis and Rear Admiral Walter D. Innis
(1988)
Military Directives: (Many of these directives can

be located on the internet as notated.)
Hes Not a DoormanA Civilians Guide to

Military Etiquette
David Burgess (2009) (eBook)
Department of Defense Directive 1005.6,

Display of the Nation Flag at Half-Staff
http://dtic.mil/whs/directives/corres/pdf/10050
6p.pdf

12

x
Army Regulation 840-10, Flags, Guidons,

Streamers, Tabards, Automobile, and Aircraft
Plates
http://www.apd.army.mil/pdffiles/r840_10.pdf
Army Regulation 600-25 Salutes, Honors,
and Visits of Courtesy
http://armypubs.army.mil/epubs/pdf/r600_25.
pdf
Marine Corps Order 10520.3B Marine
Corps Flag Manual
http://www.marines.mil/Portals/59/Publication
s/MCO%20P10520.3B.pdf
Navy Training Publication 13 (B) Flags
Pennants and Customs
http://www.ushistory.org/betsy/images/ntp13b
.pdf
OPNAVINST 10520.2D United States Navy
Flag, Battle Streamers, and U.S. Navy Infantry
Battalion Flag
Air Force Instruction (AFI) 23-1201, Protocol

http://static.epublishing.af.mil/production/1/af_a1/publicati
on/afi34-1201/afi34-1201.pdf
Air Force PAM (AFPAM) 32-1202 Guide to

Protocol http://static.epublishing.af.mil/production/1/af_a1/publicati
on/afpam34-1202/afpam34-1202.pdf
USAF Honor Guard, Basic Protocol Honors,

and Ceremonies
Naval Ceremonies, Customs and Traditions, Sixth

Edition
Royal W. Connell and William P. Mack (2004)
Protocol Handbook: A Guide for the Base Protocol
Officer
Jo Ann Ball (Student Report), Air Command and Staff
College (1986)
Air Force Manual 36-2203, Drill and

Ceremonies
Ruffles and Flourishes: A Guide to Customs and

Courtesies of the Military
Judy K. Beam (1988)
Air Force PD (AFPD) 34-12, Air Force

Protocol
Service Etiquette, Fifth Edition

Oretha D. Swartz (2009)
Books: Multi-Cultural Communication and Customs

Culture and Country Resources
A Common Core: Thais and Americans
John Paul Fieg; Revised by Elizabeth Mortlock (1989)
A Fair Go For All: Australian/American
Interactions (Interact Series)
George W. Fenwick (1991)
American Ways: A Guide for Foreigners in the
United States
Gary Althen (1988)
Asian Business Customs & Manners: A Countryby-Country Guide

Mary Murray Bosrock (2007)
Bargaining Across Borders: How to Negotiate
Business Successfully Anywhere in the World
Dean Allen Foster (1995)
Behind the Japanese Bow: An In-Depth Guide to
Understanding and Predicting Japanese Behavior
Boye Lafayette De Mente (1993)

13

Understanding Cultural Differences: Germans,
French, and Americans
(1990)
x Hidden Differences: Doing Business with
the Japanese
(1990)
x Beyond Culture
(1976)
x The Dance of Life
(1983)
x The Hidden Dimension
(1990)
x The Silent Language
(1981)
Edward T. Hall
Blunders in International Business, 4th Edition
David A. Ricks (2006)
Book of Peoples of the World: A Guide to Cultures
National Geographic, Wade Davis, K. David
Harrison, Catherine Herbert Howell
Breaking Through Culture Shock: What You Need
to Succeed in International Business
Elisabeth Marx (1999)
Brit-Think, Ameri-Think: A Transatlantic
Survival Guide
Jane Walmsley (2003)
Business Protocol: How to Survive and Succeed in
Business
Jan Yager (2000)
Celebrations around the World: A Multicultural
Handbook
Carole S. Angell (1996)
China A to Z: Everything You Need to Know to
Understand Chinese Customs and Culture
May-lee Chai, Winber Chai (2007)
China Road
Rob Gifford (2008)
Chinese Business Etiquette: A Guide to Protocol,

Manners, and Culture in the Peoples Republic of
China
Scott D. Seligman (2008) (eBook)
Crescent and Star
Stephen Kinzer (2008)
Cross-Cultural Business Behavior: Negotiating,
Selling, Sourcing and Managing Across Cultures
(4th Edition)
Richard R. Gesteland (2005)
Cultural Intelligence: A Guide to Working with
People from Other Cultures
Brooks Peterson (2004)
Cultural Literacy: What Every American Needs to
Know
E.D. Hirsch, Jr. (1987)
Culture Shock: A Guide to Customs and Etiquette
Patricia Levy (1996)
x India
Gitanjkali Koland (2001)
x Morocco
Orin Hargraves (1995)
x Pakistan
Kevin Mittman (1991)
x Philippines
Alfredo Roces, Grace Roces (2009)
x South Africa
Dee Rissik (1994)
x UAE
John Walsh (2008)
Culture Smart! The Essential Guide to Customs
and Culture
Kathy Flower (2010)
x This book series is available for the following
countries written by different authors: Britain,
Japan, India, Tanzania, Russia, Turkey,
Germany, Scotland, USA, Italy France, Spain,
Sweden, Norway, Denmark, Ireland, Mexico,
Australia, Netherlands, China, and
Switzerland (eBook)

14

CultureGrams World Edition
Subscribe at www.culturegrams.com or phone, 1-800528-629 (ProQuest Information and Learning
Company) Also available on Amazon.com
Customs & Etiquette of China (Simple Guides)
Caroline Mason and Geoffrey Murray (2010)
Dos and Donts Around the World: A Country
Guide to Cultural and Social Taboos and
Etiquette: USA, Canada, & Australia, Africa
(International Travelers Resource Guide)
Gladson I. Nwanna (1998)
Dos and Taboos Series:
Roger E. Axtell
x Around the World
(1993)
x Body Language Around the World
(1997)
x Hosting International Visitors
(1990)
x Humor Around the World
(1998)
x International Trade
(1989)
x Preparing for Your Trip Abroad
(1994)
x Public Speaking
(1992)
x Using English Around the World
(1995)
x Women in Business
(1997)
x The Complete Guide to International
Business and Leisure Travel
(2007)
Doing Business in Asia: A Complete Guide
Sonjyot P. Dunung (1995)
Doing Business Internationally: A Guide to CrossCultural Success
Princeton Training Press Management Corporation,
Princeton Edition (1995)
Dont They Know its Friday? Cross-Cultural

Considerations for Business and Life in the Gulf
Jeremy Williams (1999)
Dreaming in Chinese: Mandarin Lessons in Life,
Love and Language
Deborah Fallows (2010)
Dun & Bradstreets Guide to Doing Business
Around the World, Revised
Terri Morrison, Wayne A. Conaway and Joseph J.
Douress (2000)
Essential Tibetan Buddhism
Robert A. F. Thurman (1996)
European Business Customs & Manners: A
Country-by-Country Guide to European Customs
and Manners
Mary Murray Bosrock (2006)
European Customs & Manners
Elizabeth Devin and Nancy L. Braganti (1999)
Fire in the Lake
Frances FitzGerald (2002)
From Da to Yes: Understanding the East
Europeans (Interactive Series)
Yale Richmond (1995)
From Nyet to Da: Understanding the Russians
(Interactive Series)
Yale Richmond (1992)
Global Business Etiquette: A Guide to
International Communication and Customs
Lillian H. Chaney and Jeanette S. Martin (2006)
Guanxi (The Art of Relationships): Microsoft,
China, and Bill Gates Plan to Win the Road
Ahead
By: Robert Buderi and Gregory T. Huang (2006)
How to Negotiate Anything with Anyone
Anywhere Around the World
Frank L. Acuff (1993)

15

India Business Checklist
Rupa Bose (2009)
Intercultural Competence: Interpersonal
Communication Across Cultures
Myron Lustig and Jolene Koester (2002)
International Business Etiquette, Asia & The
Pacific Rim
International Business Etiquette: Latin America
International Negotiation: A Cross Cultural
Perspective
Glen Fisher (1980)
Its All Chinese to Me: An Overview of Culture &
Etiquette in China
Pierre Ostrowski and Gwen Penner (2009)
Japanese Business Etiquette: A Practical Guide to
Success with the Japanese
Diana Rowland (1993)
Japanese Etiquette Today: A Guide to Business
and Social Customs
James M. Vardaman, Jr. and Michiko Sasaki (1994)
Jihad vs. McWorld: How Globalism and Tribalism
are Reshaping the World
Benjamin Barber (1996)
Kiss, Bow or Shake Hands, 2nd Edition
Terri Morrison and Wayne Conaway (2006)
x Asia How to do Business in 31 Asian
Countries
(2007)
x Europe How to do Business in 25
European Countries
(2007)
x Latin America How to do Business in 18
Latin American Countries
(2007)
Sales and Marketing: The Essential

Cultural Guide to Global Cultural
Etiquette From Presentations and
Promotions to Communicating and Closing
(2011)
Korea Business Etiquette: The Cultural Values

and Attitudes that Make Up the Korean Business
Personality
Boye Lafayette De Mente (2011) (eBook)
Leading with Cultural Intelligence: The New
Secret to Success
David Livermore Ph.D. (2009)
Malaysian Customs and Etiquette: A Practical
Handbook
Datin Noor Aini Syed Amir (1991)
Management in Two Cultures: Bridging the Gap
Between U.S. and Mexican Managers
Eva S. Kras (1989)
Managing Across Cultures: The Seven Keys to
Doing Business with a Global Mindset
Charlene M. Solomon and Michael S. Schell (2009)
Managing Cultural Differences
Phillip R. Harris and Robert T. Moran (2011)
Managing Diversity
Norma Carr-Ruffino (2012)
Managing Intercultural Negotiations: Guidelines
for Trainers and Negotiators
Pierre Casse and Surinder Deol (1985)
Manners and Correct Form in the Middle East:
Social and Professional Etiquette, Precedence, and
Protocol
Donald Hawley (1996)
Mindsets: The Role of Culture and Perception in
International Relations
Glen Fisher (1988)

16

Multicultural Management: New Skills for Global
Success
Farid Elashmawi and Philip R. Harris (1993)
The Cultural Heritage of Arabs, Islam, and the

Middle East
William Glen Baker (2003)
Multicultural Manners: Essential Rules of

Etiquette for the 21st Century
Norine Dresser (2005)
The Hispanic Way: Aspects of Behavior, Attitudes

and Customs in the Spanish-Speaking World
Judith Noble and Jamie Lacasa (1999)
On China
The Italian Way: Aspects of Behavior, Attitudes,

and Customs of the Italians
Mario Constantino and Lawrence Gambella (1996)
Put Your Best Foot Forward: Series of books,

Know Before You Go
Mary Murray Bosrock
Other Editions:
x Put Your Best Foot Forward: Asia (1997)
x Put Your Best Foot Forward:
Mexico/Canada (1995)
x Put Your Best Foot Forward: Europe
(1997)
x Put Your Best Foot Forward: Russia (1995)
x Put Your Best Foot Forward: South
America (1997)
x Put Your Best Foot Forward: USA (1999)
The Italians
Luigi Barzini (1996)
The Japanese Way: Aspects of Behavior, Attitudes,
and Customs of the Japanese
Norko Takada and Rita L. Lampkin (1997)
The Travelers Guide to Middle Eastern and North
African Customs & Manners
Elizabeth Devine and Nancy L. Braganti (1991)
Turkey Unveiled: A History of Modern Turkey
Hugh Pope and Nicole Pope (2011)
Riding the Waves of Culture: Understanding

Diversity in Global Business
Fons Trompenaars and Charles Hampden-Turner
(1997)
Understanding Arabs: A Guide for Modern Times,

Fourth Edition
Margaret K. Nydell (2006)
Rules of the Game: Global Business Protocol

Nan Leaptrott (1995)
Understanding Cultural Differences: Germans,

French and Americans
Edward T. Hall and Mildred Reed Hall (1990)
Spain is Different
Helen Wattley Ames (1992)
Speaking of India: Bridging the Communication
Gap When Working With Indians
Craig Storti (2007)
The Arab World Handbook
James Peters (2000)
The Cultural Advantage: A New Model for
Succeeding with Global Teams
Mijnd Huijeser (2006)
Understanding Global Cultures: Metaphorical

Journeys Through 29 Nations Clusters of Nations,
Continents, and Diversity
Martin H. Gannon and Rajnandini (Raj) K. Pillai
(2009)
Welcoming the Japanese Visitor: Insights, Tips,
Tactics
Kazuo Nishiyama (1996)
When Business East Meets Business West: The
Guide to Practice and Protocol in the Pacific Rim
Christopher Engholm (1991)

17

When Cultures Collide: Leading Across Cultures,
3rd Edition
Richard D. Lewis (2005)
Working in America: A Guidebook for Japanese

Businessmen and their Families
Takashi Kiuchi (1994)
When in Rome or Rio or Riyadh: Cultural Q&As

for Successful Business Behavior Around the
World
Gwyneth Olofsson (2004)
Working with Americans: How to Build Profitable

Business Relationships
Allyson Stewart-Allen and Lanie Denslow** (2002)
When in Spain. The Little Book to Avoid Big

Mistakes
Tamara Hutchison (1992)
World Wise: What to Know before You Go

Lanie Denslow** and Mary Nadler (2006)
(www.worldwiseonline.net)
Work with Anyone Anywhere: A Guide to Global

Business
Michael B. Goodman (2006)
Books: Protocol
Diplomatic Ceremonial and Protocol: Principles,
Procedures and Practices
John Randy Wood, Jean Serest (1970) (Out of print,
occasionally found on internet)
Practical Protocol: A Guide to International

Courtesies
James E. Lott (1973) (out-of-print; may be available
on used book sites or libraries)
Le Protocole
Louis Dussault** (2003) (Written in French)
Protocol: A Handbook for Legislative Staff

(1997)Seating Matters: State of the Art Seating
Arrangements
Paul O. Radde, Ph.D. (2009)
Protocol: The Complete Handbook of Diplomatic

Official and Social Usage, 35th Anniversary
Edition
Mary Jane McCaffree, Pauline Innis, Richard M. Sand
(2013)
United States Protocol: The Guide to Official

Diplomatic Etiquette
Ambassador Mary Mel French** (2010)
Books: Religion
Believers and Beliefs
Gayle Colquitt White (1997)
God is Not One: The Eight Rival Religions that
Run the World
Stephen Prothero (2010)
How to Be a Perfect Stranger: The Essential
Religious Etiquette Handbook
Arthur J. Magida and Stuart M. Matlins, Editors
(2002)
How to Be a Perfect Stranger, Volume 2: A Guide

to Etiquette in Other Peoples Religious
Ceremonies
Arthur J Magida (1997)
Religious Literacy: What Every American Needs
to Know -- and Doesnt
Stephen Prothero (2008)

18

The Perfect Stangers Guide to Funerals and
Grieving Practices
Stuart M. Matlins (2000)
The Worlds Religions

Huston Smith (2009)

19
MEDIA APPS
Please note that many of the apps listed are available on multiple platforms:
Android, Apple, Windows and Blackberry.

20

Apps: Android
Countries of the World: Learn about the countries of
the world: capitals, populations, languages, GDPs,
religions, flags, etc.
Crowd Mics: Use your cell phone as a microphone.
Includes text commenting and live polling.
Event Planning: The ultimate guide to everything
you need to know about event planning.
Evernote: Take and collect notes and articles, scan
receipts and business cards. Share folders for team
projects. Synchs to all your devices.
Flags and Capitals: Identifies location on world map
and specific country information.
Flags of the World: Geared towards children, but
good for adults, too. Assists in the memorization of
world flags and geography.
Funeral Customs: Funerary customs comprise the
complex beliefs and practices used by a culture to
remember the dead from the funeral itself to various
monuments, prayers, and rituals undertaken in their
honor.
Instagram: Transform your everyday photos and
videos into works of art, and share them with your
family and friends.
Military Medals and Ribbons: Find out what each
award is for and how they are prioritized by the U.S.
military. Will display in order of precedence
MilRanks: U.S. Military Ranks for all branches of
service. Learn about full rank titles and abbreviations.
Oanda: Currency converter; converts over 190
currencies and four precious metals.
OpenTable: Make dining reservations at over 20,000

restaurants nation-wide.
Per Diem Tracker: Upload your receipts and track
your daily expenses.
Prayer Times + Qibla Direction: Accurately notifies
of prayer timings and Qibla direction.
Qibla Compass: Prayer times, distance and direction
(pointed by the arrow) to Kaaba in Mecca.
Shazam: Music search to identify music and TV. In
seconds youll know the name of any song, or more
about what youre watching.
Super Planner: A business app for the professional
event planner; variety of tools.
Table Manner: Rules of dining etiquette. Includes
the proper behavior for several countries.
The Book of Business Etiquette: Business etiquette
from table manners to putting courtesy into business
Travel Interpreter: A talking, illustrated phrasebook
that translates English words and phrases. Thirty-two
languages may be downloaded.
Tripit: Forward your travel confirmation emails and
the app will automatically create a detailed daily
itinerary.
World Atlas: Expand your knowledgewith over
260 countries and 230 capitals. Includes: Olympics,
demographics, geographic and satellite street maps.
World Time Pro v1.1: Travel warnings and
encyclopedia of flags. Provides accurate time in any
time zone.
Apps: Apple from iTunes

Bigger Word: Shows message in huge letters, good
for warning speaker.
Calendar: International Holiday calendar; holidays

2015-2016.

21

The CIA World Factbook: Extensive information on
more than 250 countries. App works offline, too.
Islamic Compass: Prayer Times and Athan Alarm

(by Islamic Prayer Institute).
Convert+: Unit conversions. Convert units for free.
Living Earth: Clock and weather; uses 3D

technology.
Crowd Mics: Use your cell phone as a microphone.

Includes text commenting and live polling.
Magic Plan: Creates indoor maps.
XE Currency: Up-to-date exchange rate for over 100

currencies.
Meeting Room Pro: Summarizes your meetings and

integrates with your address book.
US Armed Forces: Military history, documents, and

general information.
Microsoft 365: Office Suite products: Outlook, Word,

Excel, PowerPoint. Synchs with multiple devices.
Dropbox: File storage for documents, photos, videos,

etc. Can be shared and used on multiple devices.
Microsoft Office: Office Suite products: Outlook,

Word, Excel.
Etiquette for the Successful Gentleman: Speaks to

the successful man on the go. The combination of
etiquette tips to grooming tricks is enough to set any
gentleman apart from the men around him. The
Gentlemans Gentleman (English/Chinese).
Military Ranks: Includes all U.S. branches and has

no ads.
Event Mobile Board: Manage conference sessions,

room scheduling and display upcoming events.
Odyssey Translator Pro: English and Spanish

translator with voice translation.
Evernote: Take and collect notes and articles; scan

receipts and business cards. Clip directly from
websites. Synchs with all of your devices.
On the Fly: Find available flights and fares.
Flipboard: Your personal magazine. One place to

keep up on the news and follow topics of interest.
Giant Timer: Timer, stopwatch, and countdown.
Google Docs: Open, edit, save, and create new
documents.
Google Map, GPS: Mapping app; live traffic
conditions, incident reports, and auto rerouting; voice
guided.
Google Voice: Send free text messages to U.S.
phones and make calls with your Google Voice
Number.
Google Translate: Translates up to ninety languages
by voice, camera, keyboard, or handwriting.
My Radar: Displays animated weather radar from

your current location.
Open Table: Make dining reservations at over 20,000

U.S. General Services PerDiem Calculator: U.S.
General Services Administration (GSA) app to
calculate your per diem.
RedLaser: Bar code scanner.
Seafood Watch: Recommendations help you choose
ocean-friendly seafood.
Smart Traveler (U.S. Department of State):
Official U.S. Department of State app for easy access
to timely country information and travel alerts, etc.
Smithsonian Channel: Source for original series and
documentaries; vast video library.
Star Walk: Astronomy guide to the night sky map
and planets. Will alert you of astronomical events.

22

Super Planner Event Planning: Professional event
planning tool: calculators, staffing, catering, staging,
etc.
U.S. Flag: Proper flag etiquette and suggested dates to

fly the flag.
The Weather Channel: Up-to-date detailed weather

forecasts including storm tracking.
Speech to Text Translator by Vocre: Speech to text

translator with voice and dictionary. Supports many
languages.
Tripit: Organize your travel plans in one place.

Forward your travel confirmations and Tripit will
create an itinerary.
National Geographic World Atlas: All maps in HD

includes flags and fact section and download maps for
offline use.
Turbo Scan: Turns your phone or iPad into a scanner,

fax, file storage or air printer; high-quality PDF or
JPEG files.
Wikipedia Mobile: Free encyclopedia; articles are in

over 280 languages.
UN News Reader (by Splaysoft, LLC): Quick and

easy access to all stories from the UN News Centre.
Browse by subject and geographic region. Can read
offline.
Apps: Blackberry
Blackberry Travel: Plan, book, manage, and share
your travel activities.
MyExpenses: Track your expenses and organize in

multiple currencies; Track expenses for projects and
client portfolios.
Business Card Reader: Take a photo of a business

card and the new contact is added. Camera autofocus
feature is required.
MyTimesheet: Keep track of hours spent on each

project or client. Can export to Excel spreadsheet.
Exgis Mileage Tracker: Track and record mileage

and export to a spreadsheet.
Open Table: Make dining reservations at over 20,000

FlightTrack: Track worldwide flights and find your

gate using the U.S. Airport maps feature.
Weather Channel: Get detailed weather conditions

and forecasts, radar maps, local and national severe
weather alerts, airport delays and more.
FancyTran-Translator: Supports sixty languages

and over fifty for pronunciations; understands speech
of fourteen languages.
Currency: Convert over 180 currencies. Live, up-tothe minute rates.

23
WEBSITES

24

Websites: Country and Cultural Studies
CIA World Fact Book:
https://www.cia.gov/library/publications/resources/the
-world-factbook/index.html The World Fact Book
provides information on the history, people,
government, economy, geography, communications,
transportation, military and transnational issues for
267 world entities. Includes maps, flags, and standard
time zones of the world map.
Country Studies from Library of Congress:
http://lcweb2.loc.gov/frd/cs/cshome.html
The books in the series present a comprehensive
description and analysis of the historical setting and
the social, economic, political, and national security
systems and institutions of select countries throughout
the world.
Culture Crossing: www.culturecrossing.net Global
consulting organization dedicated to finding
innovative solutions for groups and individuals
working in challenging global contexts.
Culture Grams: www.culturegrams.com
Concise, reliable and up-to-date country reports on
200 countries, each state in the U.S., and all thirteen
Canadian provinces and territories. Go beyond mere
facts and figures to deliver an insiders perspective on
daily life and culture, including history, customs, and
lifestyles of the worlds people.
Ediplomat: www.ediplomat.com Global portal for
diplomats. Detailed reports on diplomatic living
conditions in posts around the world.
Executive Planet International Business Cultures:
www.executiveplanet.com Provides valuable tips on
business etiquette, customs, and protocol for doing
business worldwide in forty-nine countries.
Global Road Warrior: www.globalroadwarrior.com
Must be a member to use (fee associated). The
ultimate guide to the world.
sovereign states with the country code and their

capital cities.
Kwintessential: www.kwintessential.co.uk
Professional translation and localization agency.
The League of Arab States Covenant:
www.arableagueonline.org/las/picture_gallery/covena
nt2009.pdf An independent view of the Arab World.
Protocol & Diplomacy International-Protocol
Officers Association Resources:
http://www.protocolinternational.org/protocol-links/
Variety of protocol resources.
Travel Etiquette: www.traveletiquette.co.uk
Behavior and customs vary greatly from country to
country. This site discusses the correct travel etiquette,
local customs and traditions.
U.S. Department of State: www.state.gov Official
site of the U.S. State Department.
Diplomatic List:
www.state.gov/s/cpr/rls/dpl/29710.htm Order of
precedence and date of presentation of credentials.
Diplomatic Notes: www.blogs.state.gov Official
State Department Blog: Official blog site
x Foreign Embassies Information and
Publications:
www.state.gov./s/cpr/rls/index.htm Foreign
embassy information and publications.
Publishes the diplomatic list, which contains a
complete list of the accredited diplomatic
officers of foreign embassies with the U.S.
and publishes the foreign consular offices, a
complete listing of the foreign consular offices
in the U.S.
x
Regional Affairs and Background Notes:

www.state.gov/countries General information
on countries, regions, and travel information.
Independent States of the World:

www.nationsonline.org/oneworld/states.htm List of all
25

x
State Department Protocol:

www.state.gov/s/cpr/ Office of the Chief of
Protocol.
U.S. Embassies: www.usembassy.state.gov

Website of U.S embassies, consulates, and
diplomatic missions.
Vienna Convention on Consular Relations, 1963:

http://www.protocolinternational.org/wpcontent/uploads/ViennaConventiononCounsularRelati
ons.pdf
Vienna Convention on Diplomatic Relations, 1961:
http://www.state.gov/documents/organization/17843.p
df
World Bank: www.worldbank.org The World Bank

is a United Nations international financial institution
that provides loans to developing countries for capital
programs. The World Bank is a component of the
World Bank Group and a member of the UN
Development Group.
World InfoZone: www.worldinfozone.com
Country studies and news for all world destinations. A
global dimension to education, global communication
and diversity.
World Value Survey:
http://www.worldvaluessurvey.org A global network
of social scientists studying changing values and their
impact on social and political life; led by an
international team of scholars, with the WVS
Association and secretariat headquartered in
Stockholm, Sweden.
Websites: Flags
Canadian Heritage: www.pch.gc.ca/pgm/ceemcced/symbl/df1-eng.cfm Focuses on the description,
making and history of the Canadian flag. Also
includes the pledge, ceremonial etiquette, and
commercial use of the flag.
Flags of the World CIA: The World Factbook:

https://www.cia.gov/library/publications/the-worldfactbook/docs/flagsoftheworld.html Photo, description
of country, and other pertinent information regarding
the requested country.
CRS Report for Congress:

http://www.senate.gov/reference/resources/pdf/RL302
43.pdf The United States Flag: Federal Law Relating
to Display and Associated Questions.
National Flag Foundation: www.americanflags.org

Non-profit patriotic organization devoted to
promoting respect for the flag of the United States of
America.
Emblems, Insignia and Names: U.S. Code Title 18,

Chapter 33:
http://www.law.cornell.edu/uscode/18/usc_sup_01_18
_10_I_20_33.html Explains the legalities behind
emblems, insignias and names. Also includes military
uniforms, descriptions of the flag, and medals of
decoration.
The Flag: U.S. Code Title 4, Chapter 1:

www.law.cornell.edu/uscode/4/ch1.html Description
of the U.S. flag, history, pledge of allegiance, and
display use, as well as code of conduct.
Flag Guys: www.flagguys.com/etiq.html Explains

the U.S. flag code of conduct.
U.S. Flag Etiquette:

www.usflag.org/flagetiquette.html U.S. flag
etiquette: respect and standards, raising and
lowering the flag, as well as placement.

26

Websites: General Research
About: www.about.com General search engine.
Convention Industry: www.conventionindustry.org
Information, standards, practices, and member access
to the convention industry. Helps with event planning
and client management program.
eHow: www.ehow.com General search engine that
will help you, and teach you how to do new things.
Eventbrite: www.eventbrite.com Service that helps
virtually notify people of upcoming events, evites, and
allow you to track attendance and check in guests.
Google News Alerts: www.google.com General
search engine.
Mapquest: www.mapquest.com Find your way

around town with quick and easy directions
Open Table: www.opentable.com Make dining
reservations at over 20,000 restaurants nation-wide.
Professional Convention Management Association
(PCMA): http://www.pcma.org/ Membership
association; resource tool for planning events and
ceremonies; learn new ideas and tactics, as well as
opportunities to network.
Pinterest: www.pinterest.com Online bulletin board.
Get new ideas and visualize your ideas for event
planning, research, new ideas and more. Like a search
engine but results display in picture form.
Websites: Government
Canadian Parliament: www.parl.gc.ca Home
website of the Canadian Parliament. Features
information about Parliament, daily meetings, events,
and visitors information.
Department of Commerce: www.doc.gov Provides
information on DOCs mission, organization, daily
activities, and career information.
International Monetary Funds EconStats:
www.econstats.com Provides information on
international trade, programs and publications.
International Trade Administration:

www.trade.gov Strengthens the competitiveness of
U.S. industry, promotes trade and investment, and
ensures fair trade through the enforcement of our trade
laws and agreements.
Los Angeles Consular Corps:
http://www.laconsularcorps.com Nonprofit mutual
benefit corporation. Fosters goodwill.
White House: www.whitehouse.gov Public
information site with current news, issues, and
information on tours and events.
Websites: In the News

EDiplomat: www.ediplomat.com Features UK
diplomatic news, forums, and community postings.
TED: www.ted.com Features speaker presentations

and covers trendy news.
Front Pages: www.newseum.org/todaysfrontpages

Displays more than 2,000 newspapers front pages
daily.
United Nations: www.un.org UN and global news

stories that relate to UN initiatives.
Washington Diplomat: www.washdiplomat.com
Digital diplomatic news, appointments, and feature
articles.

27

Websites: Military
Air Force: http://www.af.mil/ Official website of the
U.S. Air Force.
Joint forces headquarters website; NCR state funerals

and Twilight Tattoo.
Air Force Instruction 34-12 Air Force Protocol

(PDF): http://static.epublishing.af.mil/production/1/af_a1/publication/afi34
-1201/afi34-1201.pdf Air Force Protocol instruction,
dated 2013.
Military Funeral Honors:

www.militaryfuneralhonors.osd.mil/index.html
Department of Defense website featuring information
on policy and laws governing official federal
government funerals.
Army: http://www.army.mil/ Official website of the

U.S. Army.
Military Rank Insignia:

www.defense.gov/specials/insignias Department of
Defense hosted website that features information on
military rank insignia.
Army Guide to Protocol and Etiquette for Official

Entertainment:
http://www.apd.army.mil/pdffiles/p600_60.pdf
Department of the Army protocol guide, dated 2001.
Coast Guard: http://www.uscg.mil/ Official website
of the U.S. Coast Guard.
Marine Corps: http://www.marines.mil/ Official
website of the U.S. Marine Corps.
Navy: www.navy.mil Official website of the U.S.

Navy.
Naval Telecommunications Procedures, 13 (B):
www.ushistory.org/betsy/images/ntp13b.pdf
Procedures, flags, pennants, and customs. Dated,
August 1986.
Military District of Washington:

www.mdwhome.mdw.army.mil
Websites: Protocol and Forms of Address

Debretts: www.debretts.com/forms-of-address.aspx
Concentrates on British etiquette including hierarchies
and titles.
Forms of Address:
http://www.formsofaddress.info/FOA_home.html
On-line guide to forms of address. **
Websites: Small Business Solutions

Adobe:
http://www.adobe.com/products/catalog.html ml
Website relates to creative design products for both
web and print. Also features products relating to
downloading Flash player.
Box: www.box.net Edit, upload, and share

documents. File sharing website which allows edits.
Cisco Telepresence: www.cisco.com Networking
systems.

28

Clarizen: www.Clarizen.com Cloud based project
manager and collaboration website for companies.
OneNote: http://www.onenote.com Share/store your

files (notebooks) with others for viewing or editing.
Click Tools: www.clicktools.com Create surveys for

your business.
ooVoo: http://www.oovoo.com Make video calls

with up to twelve people. Send text, picture, and video
messages, and a lot more.
Crowd Compass: www.crowdcompass.com/appshome.shtml CrowdCompass is the worlds largest

event mobile app developer for conferences and
meetings.
Dropbox: www.dropbox.com Large file sharing
website and software.
EverNote: www.evernote.com Share notebooks with
others for viewing and editing. Good for online
collaboration. Clip from any website or store your
emails in Evernote.
Elegant Envelope: www.elegantenvelope.com
Personalized envelope addressing and mailing
services.
Flickr: www.flickr.com Upload and share photos and
create photo album galleries online.
Free Conference Call: www.freeconferencecall.com
Offers free conference call services, teleconferences,
and corporate phone conferencing.
Go to Meeting: www.gotomeeting.com Conference
call services, teleconference and corporate phone
conferencing.
Google: www.google.com/drive Store and share files.
Drive starts with 15 GB of free online storage. Store
photos, stories, designs, drawings, recordings, videos,
anything.
Hightail: https://www.hightail.com Large file
sharing website.
Perfect Table Plan: www.perfecttableplan.com

Table design software. Quick Mobile:
www.quickmobile.com Mobile engagement platform
for todays workspace.
Ruby Receptionist: www.callruby.com Virtual
receptionist and remote phone call answering service.
SnapFish: www.snapfish.com Photo sharing site and
order prints.
Social Tables: www.Socialtables.com Upload and
store accurate room layouts, seating charts. Check
guests in via check-in app.
Survey Monkey: www.surveymonkey.com Create
online free surveys.
View Path: www.viewpath.com Project management
for collaborative teams.
Vistaprint: www.vistaprint.com Custom full color
printing. Huge savings on business cards, checks,
holiday cards, stationery, postcards, magnets,
brochures, address labels and more.
Volunteer Spot: http://www.volunteerspot.com
Easy way to sign-up and communicate with
volunteers; invite participants by email, website link,
Facebook or Twitter.
Webex: www.webex.com Hold online meetings
through the web.
Lync: www.lync.com Connects people everywhere

via video conference.

29

Websites: Travel
Country Calling Codes:
www.countrycallingcodes.com Free telephone service
for locating area codes
Currency Exchange Rate: www.xe.com Free
currency rates, tools and analysis using the most
accurate data.
Flight Aware: http://flightaware.com Check flight
status on any flight worldwide
Flight Status:
http://www.flightstats.com/go/Home/home.do Check
flight status on any flight worldwide
General Services Administration (GSA) Per Diem
Rates: www.gsa.gov/portal/content/302273 Current
per diem rates for federal agencies.
The New York Times Travel Section:

http://www.nytimes.com/pages/travel/index.html?adx
nnl=1&adxnnlx=1429143358WysfSqzHOazhdMQRYSCNSg Features an array of
basic travel-related information, multimedia
presentations and links to newspaper articles from
recent years.
Time and Date: www.timeanddate.com
World clock, time zones, calendars, and calendar
calculators. Also has an app for several platforms.
Useful to schedule meetings in any time zone.
Travel State: www.travel.state.gov Useful site for
government travel regulations for passports, visas;
includes current travel alerts and warnings.
World Time: www.worldtimeserver.com Accurate
local time and date in every time zone.
Websites: Vendors
CForbes Inc: www.cforbesinc.com Custom awards
and collectables are created for special occasions,
military events, government, corporate, and non-profit
organizations.
Chucklet and Honey Bakery:
www.chuckletandhoney.com Order cookies from the
South.
Crane & Co: www.crane.com Fine stationery
offerings include personalized stationery, wedding
and shower invitations, birth announcements, thank
you notes, etc.
Embassy Flags: www.embassyflag.com Flag vendor
that rents flags including corporate logo flags. Rush
order options available. 1-800-798-5431.
Fine Stationery: www.finestationery.com
Offering personalized stationery including wedding
invitations, graduation party invitations and
announcements from the industrys top brands.
Keith Lipert Gallery: www.keithlipertgallery.com

Unique Corporate Gifts. The gallery specializes in
contemporary decorative art, Murano glass, sterling
silver and more. Section on corporate, heads of state,
and global gift ideas.
Levenger: www.levenger.com Fine desk accessories,
fountain pens, leather briefcases, portfolios, lap desks,
totes, men's wallets, women's wallets, books, and
more.
Papyrus: www.papyrusonline.com Papyrus stationery
stores offer greeting cards, stationery, gifts and
custom printing.
Tiffany and Company: www.tiffany.com High-end
gifts.
U.S. Capitol Historic Society: www.uschs.org
Excellent site offering purchase of gifts, history, news,
and events.
Wendell August: www.wendellaugust.com U.S.A.
metal crafter company; gifts.

30
PROTOCOL
RESOURCE LISTING
The Education Committee welcomes your suggestions. If you have a

resource you would like to share, please provide the name of the
resource, author and/or website link, if you have read and/or used
the resource, and why it is beneficial to our membership. Please
submit to the Education Committee at pdi.poa@gmail.com.
Copyright 2015
Protocol & Diplomacy
International
Protocol Officers Association
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Protocol & Diplomacy International - Protocol Officers Association

PROTOCOL RESOURCE LISTING

Please submit suggestions to the Education Committee pdi.poa@gmail.com

Protocol & Diplomacy International - Protocol Officers Association

PROTOCOL RESOURCE LISTING

Books: Anecdotal References/Biographies and Leadership

Foreign Babes in Beijing: Behind the Scenes of a

Please submit suggestions to the Education Committee pdi.poa@gmail.com

Protocol & Diplomacy International - Protocol Officers Association

PROTOCOL RESOURCE LISTING

The Reagan Diaries

Red Carpet at the White House: Four Years as

Transcultural Leadership: Empowering the

The Mighty and the Almighty: Reflections on

White House Years

Books: Business and Globalization

The Speed of Trust

Good to Great: Why Some Companies Make the

The Lexus and the Olive Tree

Good to Great and the Social Sectors: A

The World is Flat

The Tipping Point: How Little Things Can Make a

Books: Business Travel

Moving Your Family Overseas

Escape the Wolf Risk Mitigation: Personal

Survival Kit for Overseas Living

French or Foe? Getting the Most Out of Visiting,

Global Etiquette Guide to : Everything you Need

Please submit suggestions to the Education Committee pdi.poa@gmail.com

Protocol & Diplomacy International - Protocol Officers Association

PROTOCOL RESOURCE LISTING

When the Little Things Countand They Always

The Itty Bitty Guide to Tipping

Books: Dining and Culinary

Eat Your Words: A Fascinating Look at the

A Gentlemans Guide to Toasting

Elegant Eating: Four Hundred Years of Dining in

A History of the World in 6 Glasses

Feasts: A History of Grand Eating

Dinner is Served: An English Butlers Guide to the

Protocol & Diplomacy International - Protocol Officers Association

PROTOCOL RESOURCE LISTING

The New Food Lovers Companion

Native Harvests: American Indian Wild Foods and

The New Wine Lovers Companion

New Tea Lovers Treasury

The Non-Connoisseurs Menu Guide to Ordering

Salt: A World History

The Presidents Table: Two Hundred Years of

The Duchess Who Wouldnt Sit Down: An

Tiffanys Table Manners for Teenagers

The First Ladies Cookbook: Favorite Recipes of

Toasts: Over 1500 of the Best Toasts, Sentiments,

The Harney & Sons Guide to Tea

Toasts: The Illustrated Book of Drinking Poems,

Please submit suggestions to the Education Committee pdi.poa@gmail.com

Protocol & Diplomacy International - Protocol Officers Association

PROTOCOL RESOURCE LISTING

White House Cookbook, Revised and Updated

Diplomacy at the United Nations