Katherine M.

Lewis

509.599.7674 | klewis1293@gmail.com | katherinemlewis.weebly.com

EDUCATION

Gonzaga University, Spokane, WA

Bachelor of Arts, Public Relations; Minor, Promotions

WORK EXPERIENCE

May 2016

Fillmore Veterinary Hospital, Colorado Springs, CO

Sep. 2016 present

Receptionist & Social Media Lead
Communicate with and service the public via phone or in-person to check-in patients, schedule appointments and surgeries,
refill prescriptions, transcribe and relay messages to doctors while exhibiting a relaxed, efficient and professional manner.
Analyze and innovate website improvements to increase visibility and usability by refining images, employee biographies
and general content.
Photograph, document and share photos of clients pets through company Facebook while considering optimal post
responses and reactions, and maintaining client posts and reviews.
The Broadmoor, Colorado Springs, CO
Oct. 2016 - present
Retail Associate
Greet every guest upon entrance into the shop with a friendly demeanor establishing a welcoming atmosphere in alignment
with the Forbes Five-Star and AAA Five-Diamond standards.
Assist hotel guests in all areas whether choosing the right souvenir, finding their way on property or answer general
questions.
Personalize communication to each guest while engaging in conversation and building a lasting memory and experience.
Balance and account for daily purchases by tabulating receipts and cash, demonstrating attention-to-detail and problem
solving.
Fairwood Animal Hospital, Spokane, WA
Aug. 2012 present
Social Media Associate
Market Fairwood Animal Hospital through management of the companys Facebook page resulting in 234 additional
followers.
Upload 3-4 photos weekly of patients with captivating captions through Instagram while consistently improving our
following above existing 119 followers.
Update company website to establish high levels of communication with current and prospective clients.
Client Care Specialist
Jun. 2011 Sep. 2016

Proactively notified clientele of pets upcoming and overdue vaccines to demonstrate importance of patients health.
Professionally communicated with the public daily; continually developed and improved client-employee communication by
clearly explaining various pet procedures or financial matters.
Calmly managed multiple duties in a frequently stressful environment while exhibiting a caring and sensitive demeanor to
create a more comfortable experience for the client.
American Cancer Society, Spokane, WA
May 2015 Sep. 2015
Coaches vs Cancer Intern
Managed Facebook, Twitter, and LinkedIn pages to help promote the signature fundraising event.
Helped grow the event by over 425 percent raising $125, 000 for cancer research.
Composed and distributed press releases about honorary coaches which went to the Spokesman-Review and Ed Clarks Hows
Business.
Designed marketing materials for sponsorship packets for the golf and gala events.
Collaborated with managers to write letters requesting donations for silent and live auctions.
Created and distributed save the dates for selected invitees.
Managed electronic reminders and invites through MailChimp and generated new website content for the event.
Organized data in the auction software system to track donors and supporters for Coaches vs Cancer Gala.

LEADERSHIP EXPERIENCE & AWARDS

Alpha Kappa Psi Phi Omega Chapter, Student Committee Chair & Member
Presidents List

Dec. 2014 May 2016

Dec. 2015 May 2016