What and Why of ISO 9001

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We are thankful to you for

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Quotable Quotes..
Learning is not compulsory.neither is survival Edward Deming
I do not know much about Quality, but I am sure
of one thing, if Quality is good, Customers come
back, else products come back. Margaret
Thatcher
Quality is never an accident: it is always the
result of high intention, sincere effort, intelligent
direction and skillful execution. It represents the
wise choice of many alternatives.-William A
Foster
Losing market share, losing confidence of
customers, or going out of business are not
punishments of God they are usually the results
of an inability to change and improve the way
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things
get
done.
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Business Scenario
Competitive than ever before
Innovations at break neck speed
Demand for high Quality personnel
increasing day by day
Shorter time to market
Success lies in being an And
company rather than Or company
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Imperatives for Business

Success

Business
Success
Be
Innovative
Improve
Productivity

Consistently
meet Customer
Requirements

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Key Drivers for Business

Success

People

Technolog
Process
y

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What are Processes?

Series of activities done in a coordinated

manner to achieve desired results

Requireme
nts

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Design

Build

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Test

Why we need Processes?

Deliver
Improve
Quality
Consistentl Productivit
y
y

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Reduce
risks of
Project
failure

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What are Quality

Management Models?
Quality Management
Models help company
manage Quality aspects
in the organization
Some of the popular
Quality Management
Models are

ISO 9001
CMM / CMMI
TQM
ISO 20000

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Genesis of Quality Standards

Shewhart
Plan Do Check Act
Statistical Process Control

Demings 14 Principles
Juran and Crosby
Ishikawas 7 QC tools
JIT
Zero Defects
Six Sigma etc.

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What is ISO?

ISO is derived from the

Greek word isos, meaning
"equal"
International Organization
for Standardization is the
network of the national
standards institutes of 160+
countries
Part of United Nations
initiative - is a nongovernmental organization
Central Secretariat in
Geneva, Switzerland

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Why ISO Standards?

Systems, machinery and
devices work well and safely
when they conform to
standards.
ISO standards contribute to
making the development,
manufacturing and supply of
products and services more
efficient, safer and cleaner.
ISO standards also serve to
safeguard consumers, and
users in general, of products
and services - as well as to
make their lives
simpler.
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ISO 9000 Series

ISO 9000 : 2005

Vocabulary
ISO 9001 : 2008
ISO 9004 : 2000
Improvement
ISO 19011:2002
Auditing

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Fundamentals and
Standards/Requirements
Guidelines for
Guidelines on QMS

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Evolution of ISO 9000

standards

First published in 1987

Revised in 1994 ISO
9001 : 1994
Focus was on adherence
to written procedures

Further revised in
2000 : ISO 9001 : 2000
Focus on Customer
Satisfaction and QMS
Effectiveness

ISO standards are

supposed to be revised
once in 5 years Latest
version released in Nov
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2008
:
ISO
9001:2008
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ISO 9001 Standard

Specifies requirements
for a quality
management system

Organization that need

to demonstrate its
ability to consistently
provide product that
meets customer and
applicable regulatory
requirements

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Purpose and Applicability of

ISO 9001
Aims to enhance customer
satisfaction through
effective application of the
system, including processes
for continual improvement
of the system and the
assurance of conformity to
customer and applicable
regulatory requirements.
All requirements of the
standard are generic and
are intended to be
applicable to all
organizations, regardless of
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type,
size,
product
or
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ISO 9001 Process Approach

Management
Responsibility

Measurement,
Analysis,
Improvement

Resource
Management

Product
Realization

Product

Inputs

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Outputs
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Customer Satisfaction

Customer Requirements

Continual Improvement of the Quality

Management System

17

Key Requirements of ISO

9001
Documented and controlled Quality
Management System
Defined Delivery, HR and Purchase Processes
Trained and competent workforce
Internal Audits
Management Reviews
Monitoring, measurement and improvement
of
Customer Satisfaction
Process performance
Product / Service Quality

Maintenance of required documents and

records
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Compliance to Experience
defined
processes

Why Adaptive?

About Adaptive Processes

Mission: To improve governance,
risk and compliance management
practices in cost-effective and timely
manner
More than 100 person-years
consulting experience in quality and
information security
ISO 9001:2008 certified from DNV
GRCPerfect Enterprise Governance,
Risk and Compliance Management
system for rapid and cost effective
process implementation
Completed 10 ISO 9001, 5 ISO
27001, 10+ ISMS, 2 CMMI, ISO
20000 initiatives
Served close to 100 clients so far

Processes
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Endorsed
education
provider for
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Adaptive solutions catalogue

Software Engineering

IT Security and
Infrastructure
Management

SQA and Audit Services

CMMI, Agile
ISO 9001, PMBoK

ISO 27001, ISO 20000, PCI-DSS

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Office

Metrics Based Improvement

Process Authoring

Process Automation and

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Training, Auditing, eLearning

Enterprise Risk and Continuity Management (ISO 27001, PCI-DSS, BS25999)
Performance Enhancement Consulting (Six Sigma)
Supporting Infrastructure

GRCPerfect
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10+ eLearnings

Adaptive Toolkits

ISO 9001, 27001, Audit..

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GRCPerfect Enterprise
Governance, Risk and Compliance
Solution
Project Governance - Project Planning
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Risk Management as per ISO 27001
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Complete process definition for above
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Complete ownership and accountability
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Multi-client experience to improve
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Zero recruitment or training cost
Access to GRCPerfect, Adaptive repository,
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Current clients who have benefited

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Empower Research
Bharti-AXA
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Adaptive training services

More than 200 person-days of trainings

conducted
Entire spectrum of trainings in quality
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Extremely good feedback ratings

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to
ISO Software Engineering
Excel for Executive
9001:2008
Principles
Managers
Introduction to ISO
Good Programming
Certified Risk Analyst
27001:2005
Practices
Certified ISO 27001
Introduction to Software Introduction to Agile and
Internal Auditor
Quality Assurance
Scrum
Introduction to COBIT
Introduction to MSProject Management
Project
Basics
Certified ISO 9001
Requirements
Configuration
Internal Auditor
Management
Management
Introduction to CMMI
Introduction to ISO 14000 Certified Agile
(EMS)
Practitioner
Certified ISO 9001
Statistics for Project
Certified Scrum
Implementer
Managers
Practitioner
Certified ISO 27001
Statistical Process Control Business Continuity
Implementer
Planning and Disaster
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Recovery
Consulting Risk
Enterprise
Software Reviews
Software Metrics

Adaptive eLearnings

Current eLearnings available

for

CMMI
ISO 9001
ISO 27001
Agile and Scrum
QMS Internal Audit
ISO 20000
BS 25999
Configuration Management

Web-based eLearning
Has built in quizzes to test
understanding
Provided as complementary
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Customized trainings can be
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27001 / CMMI / Project
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methodologies

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Adaptive implementation
methodology

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Our esteemed clients.

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Our esteemed clients.

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Adaptive Advantages End to End Process Services

Minimum 3 months of time and 50%
of cost savings over traditional
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implementation
Comprehensive process definition and
implementation system (GRCPerfect)
Consulting and training services in
ISO 9001, ISO 27001, ISO 20000,
CMMI, Agile, BS 25999
eLearning products for continuous
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Process sustenance and process
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Process improvement using Six Sigma
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Matured implementation
methodology
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Client testimonials
I find it very easy to do business with you. Thank you for
the contribution to our system. We have a great and
open working relationship. We really respect your
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Puneet Chaddha (Head-Delivery, Ness Technologies)

Adaptive has been prompt and fast in responding to our

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would be my obvious choice for any of our process needs.
I would recommend this team to my circle.
Santosh Kumar (Head-Quality, Infinite Computer Solutions)

I have found Adaptive to be very professional and

committed. Adaptive has a very good and sound
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Muktesh Murthy, Head IT Global Delivery at Sigma Aldrich

Excellent
workshopExperience
and a faculty
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deep knowledge.
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Consulting

Manoj Nair

From here to getting

certified

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Any Question?
Thank you for providing us an opportunity to present
ourselves to you.
Hoping for a long mutually rewarding relationship.
Our contact details
Email: Info@AdaptiveProcesses.com
Cell: +91.9880.64.7936 / +91.9343.79.4800
#51, 3rd Cross, Church Street
Koramangala 6th Block Annex, Bangalore 560095
www.AdaptiveProcesses.com
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