INF3720/101/3/2013

Tutorial letter 101/3/2013

Human Computer Interaction

INF3720
Semesters 1 & 2
School of Computing

IMPORTANT INFORMATION:
This tutorial letter contains important information
about your module.

CONTENTS
Page
1

INTRODUCTION .......................................................................................................................... 3

1.1

Tutorial matter .............................................................................................................................. 3

PURPOSE OF AND OUTCOMES FOR THE MODULE............................................................... 4

2.1

Purpose ........................................................................................................................................ 4

2.2

Outcomes ..................................................................................................................................... 4

LECTURER(S) AND CONTACT DETAILS................................................................................... 4

3.1

Lecturer(s) .................................................................................................................................... 4

3.2

Department ................................................................................................................................... 4

3.3

University ...................................................................................................................................... 4

MODULE-RELATED RESOURCES ............................................................................................. 5

4.1

Prescribed books .......................................................................................................................... 5

4.2

Recommended books ................................................................................................................... 5

4.3

Electronic Reserves (e-Reserves)................................................................................................. 5

STUDENT SUPPORT SERVICES FOR THE MODULE ............................................................... 5

MODULE-SPECIFIC STUDY PLAN ............................................................................................. 5

MODULE PRACTICAL WORK AND WORK-INTEGRATED LEARNING .................................... 8

ASSESSMENT ............................................................................................................................. 8

8.1

Assessment plan .......................................................................................................................... 8

8.2

General assignment numbers ....................................................................................................... 9

8.2.1

Unique assignment numbers ........................................................................................................ 9

8.2.2

Due dates for assignments ........................................................................................................... 9

8.3

Submission of assignments .......................................................................................................... 9

8.4

Assignments ............................................................................................................................... 10

OTHER ASSESSMENT METHODS ........................................................................................... 16

10

EXAMINATION ........................................................................................................................... 16

11

FREQUENTLY ASKED QUESTIONS ........................................................................................ 16

INF3720/101

Please note / important note: INF3720 is a semester module. You need AT LEAST eight hours per
week for this module.
If you do not receive your study material immediately after registration, you have to download it from the
Internet so that you are able to start IMMEDIATELY with your studies. See this tutorial letter for details
about the downloading of study material.
To gain admission to the examination you have to submit Assignment 1 in time. The due date is
14 March if you are registered for the first semester and 6 September if you are registered for the
second semester.
The COSALL tutorial letter contains important general information that you will need during the year such
as the names and contact details of lecturers assigned to the different modules
Die studiemateriaal vir INF3720 is slegs in Engels beskikbaar. U is welkom om u dosente te nader indien
u enige probleme met die inhoud en/of terme sou ondervind

INTRODUCTION

Dear Student,
Welcome to the second module on human-computer interaction. This module differs from the first
module (INF1520) in the sense that it covers the topics in more depth and has an applied focus. It
focuses on the wider context of human-computer interaction, namely interaction design.
INF3720 can be described as a module at the intersection of the sub-disciplines of Information Systems
and Computer Science (combined with influences from a number of other disciplines). Being a third-level
module, we assume that its students have a certain level of background knowledge and skills such as
the first-year module on Human-Computer Interaction (INF1520) and at least one module on
programming.
1.1
Tutorial matter
Some of the tutorial matter may not be available when you register. Tutorial matter that is not available
when you register will be posted to you as soon as possible, but is also available on MyUnisa.
Tutorial matter provided by Unisa:
The Unisa Dispatch department should supply the following tutorial matter for this module:
1. Tutorial letters - the 100 series contains information from the lecturers.
2. Tutorial letters - the 200 series contains solutions to the assignments.
Note: Only the 101 tutorial letter (this one) is available when you register. The rest of the tutorial matter
will be posted to you during the course of the year.
Inventory letter: When you register, you will receive an inventory letter containing information about your
tutorial matter. See also the booklet entitled my Studies @ Unisa (which you received with your tutorial
matter)

PURPOSE OF AND OUTCOMES FOR THE MODULE

2.1

Purpose

The purpose of this module is to provide you with a theoretical and practical foundation for interaction
design, and specifically for human-computer interaction as a design discipline.

2.2

Outcomes

After completing this module you should have theoretical and practical knowledge, and an understanding
of:
What is interaction design?
The role of conceptual models in understanding interaction.
How to design for social interaction and communication.
How user interfaces affect users.
What the process of interaction design involves.
How to identify user needs and how to establish requirements.
User-centered approaches to interaction design.
How to evaluate user interfaces and test systems.

LECTURER(S) AND CONTACT DETAILS

3.1

Lecturer(s)

If you experience problems with this subject or have any other enquiry about it, please feel free to
contact the lecturers. The names and telephone numbers of your lecturers for this module, as well as the
module e-mail address you can use for any queries regarding this module, are supplied in a tutorial letter
COSALL.
Email: Email is a convenient and the most effective way of communicating with a lecturer. Include the
module code and your student number in the subject header of the message. Ask specific questions. It is
difficult to respond properly via email to a request such as 'I don't understand problem 5.1. Please
explain.' Always state exactly what it is that you do not understand.

3.2

Department

To contact the lecturers for this module, please refer to the relevant COSALL study letter for their contact
details and the module email address. Always have your student number on hand. Most of the
information you will need during the year is available on the my.unisa.ac.za web site. After registration
you will receive information on MyUnisa and how to use it. You will receive a booklet my Studies @
Unisa with more contact information.

3.3

University

Students will find general Unisa contact details in the my Studies @ Unisa brochure, and must use their
student number when contacting the university

INF3720/101

MODULE-RELATED RESOURCES

4.1

Prescribed book

The prescribed book for this module is:

Rogers Y, Sharp H, & Preece J. 2011. Interaction Design: Beyond Human-Computer Interaction, 3rd
Edition, John Wiley & Sons, Inc. ISBN 978-0-470-66576-3
You are expected to purchase your own copy of the prescribed book. For contact details of official
booksellers, please consult the list of official booksellers and their addresses in my Studies @ Unisa. If
you have any difficulties with obtaining books from these bookshops, please contact the Prescribed
Books Section at 012 429 4152 or e-mail vospresc@unisa.ac.za

4.2

Recommended books

There are no recommended books for this module.

4.3

Electronic Reserves (e-Reserves)

There are no e-reserves for this module.

STUDENT SUPPORT SERVICES FOR THE MODULE

Important information appears in your my Studies @ Unisa brochure.

MODULE-SPECIFIC STUDY PLAN

Use your my Studies @ Unisa brochure for general time management and planning skills.
How to approach your studies:
Each of you may have developed a unique learning style and study method over the years. If you have
been successful, keep to your method. If you have problems in this regard, please contact the Bureau for
Student Counseling at Unisa for guidance (see the booklet on Unisa Services and Procedures for more
detail). This section serves as a general guideline on how to approach your studies in this module:
1. The first step is to draw up a study program. Take the assignment due dates of all the modules you
are enrolled for and draw up a study program for all your modules combined, using these dates as
guidelines. Make provision for studying the material as well as doing the assignments.
2. Each unit of this module has a number of objectives and a number of outcomes. Start by reading
them, and keep them in mind while working through the material. Make study notes as you go along.
3. When you reach the end of a unit, revisit the outcomes and check whether or not you have achieved
them. If not, revise the material.
4. Only after you have a good understanding of the material covered in each unit, should you attempt to
do the assignments. Many students look at the questions in the assignments and then scan the course
material for the correct answers. This might work in the short term for getting the answers to the
questions correct, but in the long run and when it comes to the examination, you will be on the losing
end.

5. Please note the assignments may take a considerable time to complete. Leave ample time for them in
your program.
6. Submit your assignments before the due dates.
7. After the due date of each assignment you will receive a set of model solutions giving broad guidelines
on how you should have approached each assignment. Please note that there is no single correct
answer to most of the questions in the assignments for this module.
8. The examination for this module will contain a mixture of theoretical and practical (or applied)
questions. Information regarding the format of the examination paper will be communicated to you later
this year
The syllabus for this module is covered in the chapters of the prescribed book as listed below. Not all
of this material will be covered in detail. The syllabus includes the following ten chapters:
Chapters 1, 2, 4, 5, 7, 9, 10, 12, 14, 15 (not Chapters 3, 6, 8, 11 and 13)
Module overall outcomes:
What is interaction design?
Understanding and conceptualising interaction.
Design for Communication and Social Interaction
Emotional Interaction
Data gathering.
The process of interaction design.
Identifying Needs and Establishing Requirements
Introducing Evaluation
Evaluation Studies
Evaluation: Inspections, Analytics and Models

A additional guide for this module can be found at the website for the prescribed book.
(1) Visit: http://www.id-book.com/
(2) Open the resources link for chapter objectives and additional web resources for each chapter listed
above i.e. Chapters 1, 2, 4, 5, 7, 9, 10, 12, 14, 15.
(3) Use the module objectives for each of the 10 chapters listed above to guide your learning. If possible
we may reproduce part of these web resources for each chapter as a document in the INF3720
additional resources section on MyUnisa. Remember to look at the additional web materials where these
are presented on the textbook website.
The study objectives for each chapter for this module are as listed below:

Chapter 1: What is Interaction Design

Objectives
Explain the difference between good and poor interaction design.
Describe what interaction design is and how it relates to human-computer interaction and other
fields.

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Explain the relationship between the user experience and usability.
Describe what and who is involved in the process of interaction design.
Outline the different forms of guidance used in interaction design.
Enable you to evaluate an interactive product and explain what is good and bad about it in terms
of the goals and core principles of interaction design.

Chapter 2: Understanding and Conceptualizing Interaction

Objectives
Explain what is meant by the problem space.
Explain how to conceptualize interaction.
Describe what a conceptual model is and how to begin to formulate one.
Discuss the use of interface metaphors as part of a conceptual model.
Outline the core interaction types for informing the development of a conceptual model.
Introduce paradigms, theories, models, and frameworks informing interaction design.

Chapter 4: Social Interaction

Objectives
Explain what is meant by social interaction.
Describe the social mechanisms that are used by people when communicating and collaborating.
Discuss how social media have changed the ways in which we keep in touch, make contact, and
manage our social and work lives.
Explain what is meant by telepresence.
Give an overview of shareable technologies and some of the studies showing how they can
facilitate collaboration and group participation.
Describe some of the new forms of social behavior that have emerged as a result of using new
social media and communication technologies.

Chapter 5: Emotional Interaction

Objectives
Cover how emotions relate to the user experience.
Provide examples of interfaces that are both pleasurable and usable.
Explain what expressive interfaces are and the effects they can have on people.
Describe how technologies can be designed to change people's attitudes and behavior.
Give an overview on how anthropomorphism has been applied in interaction design.
Present well-known models and frameworks of emotion and pleasure.
Enable you to critique the persuasive impact of an online agent on customers.

Chapter 7: Data Gathering

Objectives
Discuss how to plan and run a successful data gathering program.
Enable you to plan and run an interview.
Enable you to design a simple questionnaire.
Enable you to plan and execute an observation

Chapter 9: The Process of Interaction Design

Objectives
Consider what doing interaction design involves.
Explain some advantages of involving users in development.
Explain the main principles of a user-centered approach.
Present a simple lifecycle model of interaction design.

Ask and provide answers for some important questions about the interaction design process.
Consider how interaction design activities can be integrated into the wider product development
lifecycle.

Chapter 10: Establishing Requirements

Objectives
Describe different kinds of requirements.
Enable you to identify different kinds of requirements from a simple description.
Explain how different data gathering techniques (those introduced in Chapter 7 and others) may
be used during the requirements activity.
Enable you to develop a scenario, a use case, and an essential use case from a simple
description.
Enable you to perform hierarchical task analysis on a simple description.

Chapter 12: Introducing Evaluation

Objectives
Explain the key concepts and terms used in evaluation.
Introduce a range of different types of evaluation methods.
Show how different evaluation methods are used for different purposes at different stages of the
design process and in different contexts of use.
Show how evaluators mix and modify methods to meet the demands of novel systems.
Discuss some of the practical challenges that evaluators have to consider when doing evaluation.
Illustrate through short case studies how methods discussed in more depth in Chapters 7 and 8
are used in evaluation and describe some methods that are specific to evaluation.

Chapter 14: Evaluation Studies: From Controlled to Natural Settings

Objectives
Explain how to do usability testing.
Outline the basics of experimental design.
Describe how to do field studies.

Chapter 15: Evaluation: Inspections, Analytics, and Models

Objectives
Describe the key concepts associated with inspection methods.
Explain how to do heuristic evaluation and walkthroughs.
Explain the role of analytics in evaluation.
Describe how to perform two types of predictive methods: GOMS and Fitts' Law.

MODULE PRACTICAL WORK AND WORK-INTEGRATED LEARNING

There are no practicals for this module, but the assignments do have a large practical component.

ASSESSMENT

8.1

Assessment plan

Assignment assessment and year mark calculation: Your mark for this module is made up of a year
mark (10%) and an examination mark (90%). The final year mark is calculated based on your
performance in assignments throughout the year. Therefore, assignments not only give you the

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opportunity to evaluate your understanding of the materials covered in the module, but also contribute
towards your final mark.

For INF3720, the weights for the contribution of your year mark are as follows:
Assignment 1:
Assignment 2:
Assignment 3:

30%
70%
0% (Self assessment)

The following formula will be used to calculate your final year mark:
Year mark (out of 100) x 10% + Examination mark (out of 100) x 90%

8.2

General assignment numbers

Assignments are numbered consecutively starting from 01 using Arabic numerals. The assignments are
marked and a percentage is awarded according to your achievement. These assignments have a very
important learning function. Please attempt (not necessarily submit) all assignments, and compare them
to the solutions provided.

8.2.1 Unique assignment numbers

The unique numbers are given in brackets after the assignment date below. Also see section 8.4 for
each assignment.

8.2.2 Due dates for assignments

The table below gives the due dates of the assignments for this module, as well as the units covered in
each assignment. Do not submit assignment 3 - it is a self assessment assignment. Note that the dates
between the two assignments are very close together you should therefore complete assignment 1 at
least 2 weeks before the due date shown below.
Assignment Due Date Semester 1

Due Date Semester 2

Weight

01
02
03

6 September (394027)
20 September (295366)
5 October - do not submit

30%
70%
0%

8.3

14 March (241583)
5 April (149185)
27 April - do not submit

Submission of assignments

Assignments may not be submitted by fax or e-mail. All assignments must be submitted in printed format
on computer paper or electronically via myUnisa, and must reach UNISA not later than the due date.
Assignments submitted via mail must be placed inside an assignment cover with all the particulars filled
in on the outside. Please staple your assignment together only on the place provided for it on the
assignment cover (top left). Assignments must include your correct student number, assignment number
and module number. Instructions for the completion of assignments appear in the brochure myStudies @
UNISA. Submit only ONE attempt at a specific assignment. It causes administrative problems when a
student submits multiple copies of the same assignment. If you submit more than one attempt, only the
first attempt will be marked. We may mark only selected questions in the assignments, and not the entire
assignment

8.4

Assignments

FIRST SEMESTER ASSIGNMENTS

ASSIGNMENT 1
Weight: 30%
Due date: 14 March (Compulsory submission) Try to submit one week early
Unique number: 241583
Chapters covered: 1, 2, 4, 5, 7, 9, 10, 12, 15
This assignment consists of easy questions that can be answered straight from the text book. The
purpose of this assignment is twofold: (1) It will get you registered as an active student and thereby give
you access to the examination. (2) It will help you to scan all the chapters of the text book covered in this
module to give you an idea of the scope of the module.
The assignment will not be marked in detail. You will be awarded an overall mark based on the effort you
have put in to answer all the questions correctly. A solution guide for the assignment will be provided in
tutorial letter 201.
Question 1. Contrast the two user goals of performance and satisfaction. Also provide two examples of
measures for each of these user goals.
Question 2. Give the ISO 9241-11 definition of usability.
Question 3. You have to plan and conduct a usability study to compare the performance and
satisfaction of users on three different social network sites, namely FaceBook, Twitter and MySpace.
Identify four different evaluation methods that can be used for collecting usability metrics in the social
network study above. Explain why these methods would be suitable.
Question 4. Describe the four types of pleasure proposed in Jordan's pleasure model.
Question 5. What are the four (2007) or five key (2011) issues that determine the success of a data
gathering exercise according to Preece, et al.?
Question 6. Describe three ways in which users can be involved in the interaction design process
Question 7. What is a 'scenario' and how can it be used in requirements elicitation?
Question 8. Briefly explain the three evaluation types or approaches as discussed in chapter 12.3 of
Preece, et al.
Question 9. What are the three steps of heuristic evaluation?

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ASSIGNMENT 2
Weight: 70%
Due date: 5 April Try to submit one week early
Unique number: 149185
Chapters covered: 4, 5, 7, 9, 10
Instructions:
1. Submit the answers for questions 1, 2 and 3.
2. Note that not all the questions may be marked in detail.
Question 1 (Chapter 5)
[20]
Consider your own mobile phone, paying particular attention to the emotional responses it generates
within you when you use it.
1.1 Define and explain the core threads of the Technology as Experience Framework Model.
1.2 Apply these concepts to using your mobile phone, giving examples.
Question 2 (Chapter 7)
[20]
You have to conduct a study to determine the usability problems that may occur when sending an SMS
from your mobile phone.
3.1 Read the section on Hierarchical Task Analysis in Chapter 10. Then draw an HTA diagram similar to
figure 10.14, for sending an text message (SMS) from your phone. Hint: It may be easier to first list
all the paths through which a person can send the SMS (for example by using a contact or typing in a
phone number) before you draw the HTA.
Question 3 (Chapter 7)

[30]

You have to conduct a study to determine how useful and usable students find the MyUnisa system.
3.1 (a) What kind of interview will you use to collect data from users? Motivate your choice.
(b) Formulate five suitable interview questions (refer to the guidelines on page 233).
3.2 Critically evaluate the MyUnisa system to establish if the designers adequately focused on the users
and the tasks. Use each of the five sub-principles on pages 327-328 of the prescribed book in your
evaluation. Your answer should include examples of how the principles have been violated or adhered
to.
3.3 Describe you would apply the four basic activities of interaction design from Chapter 9 page 330 to
the possible redesign of MyUnisa.

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SECOND SEMESTER ASSIGNMENTS

ASSIGNMENT 1
Weight: 30%
Due date: 6 September (Compulsory submission) Try to submit one week early
Unique number: 394027
Chapters covered: 1, 2, 4, 5, 7, 9, 10, 12, 15
This assignment consists of easy questions that can be answered straight from the text book. The
purpose of this assignment is twofold:
(1) It will get you registered as an active student and thereby give you access to the examination.
(2) It will help you to scan all the chapters of the text book covered in this module to give you an idea of
the scope of the module.
The assignment will not be marked in detail. You will be awarded an overall mark based on the effort you
have put in to answer all the questions correctly. A solution guide for the assignment will be provided in
tutorial letter 201.
Question 1. Differentiate between usability and a user experience
Question 2. Do the user goals of performance and satisfaction always correlate? Explain
Question 3. You have to plan and conduct a usability study to compare the performance and
satisfaction of users on three different social network sites, namely FaceBook, Twitter and MySpace.
Describe in detail what a usability test (in a usability lab) will entail for the social network study presented
above.
Question 4. Briefly discuss three aspects of interfaces that can contribute to user frustration.
Question 5. Compare notes plus still camera, audio plus still camera, and video in terms of their
flexibility and reliability as data recording techniques.
Question 6. Describe three ways in which users can be involved in the interaction design process.
Question 7. List six ways in which data can be gathered to establish user requirements. Give a one
sentence description of each.
Question 8. Briefly explain the three evaluation types or approaches as discussed in chapter 12.3 of
Preece, et al.
Question 9. What are the steps involved in cognitive walkthrough?

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ASSIGNMENT 2
Weight: 70%
Due date: 20 September Try to submit one week early
Unique number: 295366
Chapters covered: 4, 5, 7, 9
Instructions:
1. Only submit the answers for questions 1 and 2.
2. Do not submit the self-assessment question 3 at the end of this assignment.
3. Note that not all questions may be marked in detail.
Question 1

[40]

Your goal is to obtain information about what first year programming language will be used for any
specific first year programming course at the Information Systems/Informatics/Computer Science
Department (referred to below as the IS-COS Department), of any specific South African University.
While you were searching for this information you have noticed certain usability and/or accessibility
problems with the website, which you can use to answer the questions below.
1.1 Assume that the IS-COS Department you have chosen was to involve its end-users (students) in
contributing to the redesign and redevelopment of its internet home/information page(s). [20]
(a) Would this then qualify as a user-centered approach? Give the reasons for your answer.
(b) Suggest ways to improve user involvement in the redesign of the IS-CO webpage(s). Also suggest
which students, how many students, and what well-defined tasks they could be given.
(c) What aspects of the IS-COS webpage(s) could appropriately be addressed in such a venture?
(d) Were you successful in your goal? What navigation path did you have to use to arrive at your
answer? What programming language is used?
1.2 Apply the four basic activities of interaction design from Chapter 9 to the possible redesign of the ISCOS webpage, as mentioned above. [10]
1.3 Give and explain your opinion on how the IS-COS webpage(s) interface might frustrate users and
evoke negative emotions, mentioning specific examples of situations where this may happen and
taking the specific target audience into account. [10]
Question 2

[30]

In HCI we consider how interactive systems can be designed to provoke or avoid emotional responses
within users.
Choose the following three aspects of emotional interaction or affective computing as subheadings and
explain how interfaces and interaction experiences can engender emotions in the user. In each
subsection, use your mobile phone to give examples of specific techniques or objects that elicit various
kinds of emotional responses. The subheadings are: expressive interfaces, frustrating interfaces,
and persuasive technologies.

13

Question 3. Self assessment question - do not submit your written answer

A Dilbert comic strip recently showed Dilbert working on a desktop computer and a young colleague then
commented that it must be difficult to be productive on those "grandpa boxes", whereas they (i.e. the
younger generation) use their mobile devices for everything including software development work.
Extensively comment on this fundamental shift in computing from the desktop to portable and then to
mobile devices, and in particular comment on the usability problems and opportunities (such as touch
interfaces) that this will bring. Hint: Structure your discussion by using one of the usability evaluation
frameworks or usability property/principles classification schemes, to show and discuss which potential
usability problems may have occurred or will occur, during this shift

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SEMESTER 1 AND SEMESTER 2 SELF ASSESSMENT

ASSIGNMENT 3
Weight: 0%
Due date: Self assessments - do not submit - complete by
27 April (Semester 1) or 5 October (Semester 2)
Chapters covered: 10, 12 and 14
Instructions: Self assessment - do not submit this assignment.
Question 1 (Chapter 10)
According Preece, et al. a requirement is 'a statement about an intended product that specifies what it
should do or how it should perform'. Using the explanations of the different kinds of requirements in
section 10.3, describe the following requirements for the MyUnisa system:
1.1
1.2
1.3
1.4

Functional requirements.
Data requirements.
Environmental requirements (context of use).
User characteristics.

Question 2 (Chapter 12)

Assume the role of an expert evaluator and do a heuristic evaluation of a single typical student task that
you have identified as a possible problem on MyUnisa. Use all ten heuristics that appear on page 686
(2007) or page 506 (2011) of the prescribed book.
Question 3 (Chapter 14)
Compare usability testing and field studies under the following headings (you may give your answer in
table format):
3.1
The environment in which the evaluation is conducted.
3.2
The participants.
3.3
Data collection.
3.4
Advantages and disadvantages.
Hint: The discussion of usability testing and field evaluation in the Preece, et al. (2007, 2011) is not
necessarily organized according to these headings, so you need to study all the material in order to
extract the relevant information

15

OTHER ASSESSMENT METHODS

None.

10

EXAMINATION

A 2 hour examination will be scheduled for this module. Please refer to the my Studies @ Unisa
brochure for general examination guidelines and examination preparation guidelines

11

FREQUENTLY ASKED QUESTIONS

What if I cannot find the prescribed book?

Do not contact the lecturers if you have problems obtaining the textbook. We cannot help with the
availability of textbooks since we have no contact with the book dealers. There is a list of the book
dealers in your Unisa information brochure my Studies @ Unisa.
What if I fail to submit my assignment on time?
A grace period is allowed for submission difficulties via myUnisa. If the MyUnisa system is down when
you try to submit an assignment, do not contact the lecturers. Wait until the problem has been solved
and submit as soon as possible. We are usually aware of the problems with MyUnisa. If you submit late
for any other reason, include a note with the assignment with the reasons for the late submission. No
assignment will be marked (i.e. a mark of ZERO will be awarded) after the solutions for the particular
assignment have been published. This is usually a week or two after the due date.
How do I request an extension? (Do not!)
Please do not phone, fax or email for an extension. Submit the assignment as soon as possible, and
include a note of explanation.
What if there are mistakes in the marking of assignments? (Do NOT re-submit to Assignments
Department!)
We use a team of external markers that are sub-contracted for the purpose of marking assignments
during the year. There are close to 800 students enrolled for the module. For this reason, inconsistency
in the marking style of individual markers may be encountered. We request that students only query
assignment marking where the marks will change significantly (i.e. more than 5%). Please follow the REMAIL PROCEDURE below should you require that an assignment be remarked. If your marks are added
incorrectly or a question is not marked which we stated (in the solutions) was to be marked, or you feel
strongly that you were penalised unfairly, follow the procedure below. If you phone we will just tell you to
follow the RE-MAIL PROCEDURE.
The RE-MAIL procedure: Mail your marked assignment (or a photocopy of it) TOGETHER WITH A
LETTER stating your marking dilemma with the specified questions of the assignment to:
The Module Leader for INF3720
UNISA School of Computing
PO Box 392
Pretoria, 0003
What if I don't receive my study material or I lose it?
Visit the MyUnisa web site and download an electronic copy (PDF file) if it is available.

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May I send my assignment by email?
No. Assignments may be sent electronically through myUnisa so they can be registered. There are
people handling these assignments (and their related problems). If you submit your assignment
electronically, please use simple styles and diagrams. Ensure that you do not distribute viruses.
Have we received your assignment?
If you want to find out whether an assignment has been received by Unisa look at the status of your
assignment on myUnisa.

Unisa 2012

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