FxPro Financial Services Limited

Terms and Conditions of Business

CONTENTS

INTRODUCTION.............................................................................................................................................................3
AKNOWLEDGEMENT......................................................................................................................................................3
SCOPEOFTHETERMSANDCONDITIONSOFBUSINESS................................................................................................3
INTERPRETATIONOFTERMS.........................................................................................................................................3
ELECTRONICTRADING...................................................................................................................................................5
INSTRUCTIONSANDORDERS.........................................................................................................................................7
REFUSALTOEXECUTEORDERS....................................................................................................................................11
CORPORATEACTIONS..................................................................................................................................................11
COMPLAINTSHANDLINGPROCEDURE........................................................................................................................13
MISCELLANEOUS..........................................................................................................................................................13
FAQs.............................................................................................................................................................................13
ADDITIONALCONTACTS..............................................................................................................................................14

FxProFinancialServicesLimitedTermsandCondi onsofBusinessPage2of15

1.

INTRODUCTION

1.1

1.2

FxPro Financial Services Limited

(hereinafterreferredtoasFxProorthe
Firm) is an investment firm that
operatesasaglobalbroker.

FxPro is incorporated (Certificate of

IncorporationNo.181344)intheRepublic
of Cyprus through the Department of
Registrar of Companies and Official
Receiver. FxPro is authorised and
regulated by the Cyprus Securities and
Exchange Commission (CySec) (Licence
No. 078/07) and operates under the
Markets in Financial Instruments
Directive(EUDirective2004/39/EC).

2.

AKNOWLEDGEMENT

3.

3.1

TheTermsandConditionsgovernallthe
actionsthatrelatetotheexecutionofthe
clientsorders.

3.2

The Terms and Conditions are non

negotiable and override any other
agreements, arrangements, express or
impliedstatementsmadebyFxProunless
the Firm determines in its sole
discretion that the context requires
otherwise. If the Terms and Conditions
were to be materially amended,
reasonablenoticeshallbegivenbyFxPro
totheclient.

3.3

The Distance Marketing of Consumer

Financial Services Law N.242 (I)/2004,
which implements EU Directive
2002/65/EC,doesnotrequiretheTerms
andConditionstobesignedbyeitherthe
Firm or the client in order for both the
Firmandtheclienttobelegallyboundby
it.

2.1

2.2

2.3

The Client acknowledges that he/ she

read,understoodandacceptedtheTerms
and Conditions of Business (the Terms
andConditions),asamendedfromtime
to time (together, the Service
Agreement) in addition to any
information contained within the Firms
website,includingbutnotlimitedtothe
Legal Information and the Legal
Documentation available online at
http://www.fxpro.com.

By accepting the Terms and Conditions,

which form part of the Service
Agreement, the client enters into a
bindinglegalagreementwiththeFirm.

The client acknowledges that the Firms

officiallanguageistheEnglishlanguage.

SCOPEOFTHETERMSANDCONDITIONS
OFBUSINESS

4.

INTERPRETATIONOFTERMS

4.1

Unless indicated to the contrary, the

defined terms included in the Client
Agreementshallhaveaspecificmeaning
andmaybeusedinthesingularorplural
asappropriate.
Ask:
Shall mean the price at which FxPro is
willingtosellaCFD.
AuthorisedRepresentative:
Shall mean the person who is expressly
authorisedbytheclienttoactonhis/her
behalf;theabovementionedrelationship
is documented through a Power of

FxProFinancialServicesLimitedTermsandCondi onsofBusinessPage3of15

Attorney, a copy ofwhich is held by the

Firm.

Balance:
Shallmeanthefundsavailableinatrading
account that may be used for trading
financialinstruments.

Balance Currency: Shall mean the

currency that the trading account is
denominatedin;itshouldbe notedthat
all charges including spread(s),
commission(s), and swap(s), are
calculatedinthatcurrency.

BaseCurrency:
Shallmeanthefirstcurrencyrepresented
in a currency pair, for example in the
EURUSDcurrencypairthebasecurrency
istheEUR.

Bid:

Shall mean the price at which FxPro is

willingtobuyaCFD.

Client:
Shallmeanthepersonwhoreceivedthe
email referred to in paragraph 4.1,
above.

ClientAgreement:
Shall mean the Client Agreement, which
togetherwiththeRiskDisclosureNotice,
formsthebasisonwhichFxProprovides
investment and ancillary services to the
client;
available
online
at
http://www.fxpro.com.

ClosedPosition:
Shall mean the opposite of an open
position.

ContractforDifference(CFD):
Shall mean a CFD on spot foreign
exchange(FX),oraCFDonshares,ora
CFDonspotmetals,oraCFDonfutures

oranyotherCFDrelatedinstrumentthat
isavailablefortradingthroughtheFxPro
trading platform(s); a full list of the
financialinstrumentsisavailableonlineat
http://www.fxpro.com.
CorporateActions:

Shall mean, in the context of the Terms

and Conditions, any actions taken by an
issuer, whose listed securities are
associatedwiththefinancialinstruments
traded through the FxPro trading
platform(s), including but not limited to
instances of: (i) stock split, (ii)
consolidation,(iii)rightsissue,(iv)merger
andtakeoverand(v)dividends.
DeclaredPrice:
Shall mean the price that the client
requestedforeitheraninstantexecution
orpendingorder.
Equity:
Shallmeanthebalanceplusorminusany
profitorlossthatderivesfromanyopen
positions.
SmartStopOut
Shall mean the closing of positions with
the highest Margin in the event the
Margin Level falls beneath the required
minimum.
FreeMargin:

Shall mean funds that are available for

openingaposition.Itiscalculatedas:
FreeMargin=EquityMargin
InstantExecutionOrder:
Shall mean an order that is executed at
the price that appears on the screen at
the time that the client sends the
instruction for trading through FxPro
MetaTrader4.

FxProFinancialServicesLimitedTermsandCondi onsofBusinessPage4of15

Lot:

Shall mean the unit that represents the

volume of a transaction. It should be
noted that 1 lot equals 100.000 units of
base currency, for example 1 lot in
EURUSD equals EUR100.000; therefore,
0.1 of a lot is 10,000 units of base
currency.

Margin:
Shallmeantherequiredfundsavailablein
a trading account for the purposes of
maintaininganopenposition.
MarginLevel:
Shall mean the Equity to Margin ratio
calculatedas:
MarginLevel=Equity/Margin

OpenPosition:
Shallmeananypositionthathasnotbeen
closed. For example, an open long
position not covered by the opposite
shortpositionandviceversa.

OvertheCounter(OTC):
Shall mean the execution venue for any
financial instruments whose trading is
governedbytheServiceAgreement.

PendingOrder:
Shallmeaneitherabuystop,orsellstop,
orbuylimit,selllimitorderorastoplimit
order(applicabletoMetaTrader5only).

StopLoss:
Shallmeananinstructionthatisattached
toaninstantexecutionorpendingorder
forminimisingloss.

TakeProfit:
Shallmeananinstructionthatisattached
toaninstantexecutionorpendingorder
forsecuringprofit.

TradingAccount:

Shall mean the account, which has a

unique number, maintained by a client
for the purposes of trading financial
instruments through the FxPro trading
platform(s).
ValueDate:
Shallmeanthedeliverydateoffunds.
VariableCurrency:
Shall mean the second currency
represented in a currency pair, for
exampleintheEURUSDcurrencypairthe
variablecurrencyistheUSD.

5.

ELECTRONICTRADING

5.1

OncetheServiceAgreementcommences
according to paragraph 4.1 of the Client
Agreement,theclientshall:

5.1.1
downloadandinstallthetrading
platform(s) software (the
Software) available online at
http://www.fxpro.com;and

5.1.2
receive, through an email,
access codes (the Access
Codes) to enable him/ her to
logintothetradingplatform(s)
inordertosendand/ormodify
instructions for the purposes of
tradingfinancialinstruments.

5.2

The Software, which may have been

developed by a party other than FxPro,
supports data security protocols
compatible with the protocols used by
theFirm.

5.3

The client shall be solely responsible for

any instructions sent and/ or received
throughthetradingplatform(s)fromthe
client or his/ her authorised
representative.

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5.4

5.5

5.6

5.7

The client shall ensure that his/ her

Access Codes remain confidential at all
times. If, under any circumstances, the
client reveals the Access Codes to a
person, other than his/ her authorised
representative, the Firm shall bear no
responsibility for any loss that arises,
includingbutnotlimitedtofinancialloss,
asaresultoftheclientsactions.

TheclientshallimmediatelyinformFxPro
ifitcomestohis/herattentionthatthe
AccessCodeshavebeenused,eitherfor
trading or other purposes, without his/
her express consent. The client accepts
that FxPro is unable to identify any
instanceswhenaperson,otherthanthe
client or his/ her authorised
representative,isloggingintothetrading
platform(s) without the clients express
consent.

TheclientacceptsthatFxProreservesthe
right to terminate the clients access to
thetradingplatform(s)inordertoensure
and/ or restore the orderly operation of
the trading platform(s) and protect the
interestsofboththeclientsandtheFirm;
under such circumstances FxPro may, at
its discretion, close any of the clients
trading account(s), according to
paragraph17.5oftheClientAgreement.

TheclientacceptsthatFxProreservesthe
right to immediately terminate the
clients access to the trading platform(s)
intheeventtheclientvoluntarilyand/or
involuntarily partakes in arbitrage
unrelated to market inefficiencies,
including but not limited to, latency
arbitrageandswaparbitrage;undersuch
circumstances FxPro may, at its
discretion,closeanyoftheclientstrading
account(s),inaccordancewithparagraph
17.5oftheClientAgreement.

5.8

Inaddition,theclientacceptsthatFxPro
reserves the right to immediately
terminate the clients access to the
trading platform(s) and recover any
lossesincurredfromaclientsaccount(s)
intheeventtheFirmdeterminesatitsole
discretionthattheclientvoluntarilyand/
or involuntarily undertakes toabusethe
negative balance protection offered by
theFirmeitheronanindividualaccount,
or multiple accounts and/ or between
one or more client(s) of the Firm in
accordance with paragraph 17.5 of the
Client Agreement. A client hedging his/
her exposure utilising his/ her accounts
underthesameordifferentclientprofile
would constitute an abuse of the
negative balance protection offering as
wellasaclientrequestingawithdrawalof
his/ her client money notwithstanding
any of the provisions of the Service
Agreement when the symbol he/ she is
trading is not available for trading at
FxPro during that specific timeframe; it
should be noted that this is not an
exhaustivelist.

5.9

The client accepts that FxPro bears no

responsibilityifapersonattainsthrough
unauthorised access any information,
including information regarding clients
trading, whilst such information is being
transmittedfromtheclienttotheFirm(or
any other party authorised by the Firm)
and vice versa; such transmission may
either occur through electronic or other
means.

5.10

Theclient acceptsthattheFirmbearsno
responsibility for any loss, including but
not limited to financial loss, incurred by
theclientduetotheinabilityofthelatter
to access the trading platform(s) if this
has been caused: (i) due to the Clients
failuretomaintaintheSoftwareupdated
as required or (ii) due to any other

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5.11

5.12

5.13

mechanical,
software,
computer,
telecommunicationsorelectronicsystem
failurethatcouldhavebeencontrolledby
eithertheclientortheFirm.

FxPro is responsible for maintaining its

trading platform(s) and other related
systems updated; therefore, the client
acceptsthattheFirmorarelevantthird
party may, from time to time, perform
maintenance that may include shutting
down, restarting, or refreshing the
servers to ensure the effective and
efficient operation of the trading
platform(s) or other related systems;
these actions may cause the trading
platform(s) or other related systems to
being inaccessible for a period of time.
TheclientacceptsthattheFirmbearsno
responsibility for any loss, including
financial loss, caused due to any of the
above.

The client accepts that FxPro is not an

internet service or electricity provider;
consequently, the former accepts that
FxProisnotresponsibleforanyfailureto
provide an investment or ancillary
service,underparagraph6.1oftheClient
Agreement, if such failure arises as a
directoranindirectresultofaninternet
serviceorelectricityfailure.

If for any reason the client is unable to

accessthetradingplatform(s)inorderto
send an instruction for the purposes of
tradingfinancialinstrumentshe/shemay
contact the Dealing Department by
telephoneon+35725969239toplacea
verbal instruction, subject to the
restrictionsreferredtointheRecordings
of Telephone Calls section of the Client
Agreement. It should be noted that the
Firm reserves the right to reject such
verbal instruction when the operator of
the Dealing Department is not satisfied

with the clients identify or clarity of

instructions; under such circumstances,
FxProreservestherighttorequestfrom
the client to transmit an instruction
throughanothermean.Theclientaccepts
thatattimesofexcessivetransactionflow
theremightbesomedelayinconnecting
overthetelephonewithamemberofthe
Dealing Department, especially when
there
are
important
market
announcements.
5.14

6.

The Client understands and agrees that

FxPro is the sole counterparty and
therefore the Client will not bring any
legal action, whether in tort, including
negligence, breach of contract or
otherwise, to any third party software
and/or technology providers whose
products and services assist in providing
theplatformtotheClient.

INSTRUCTIONSANDORDERS

TransmissionofInstructions
6.1

FxProshallagreeinreceivinginstructions
thathavebeentransmittedonlythrough
the trading platform(s) or other
electronicmeansdeterminedbytheFirm
attheoutsetoftheServiceAgreement.

6.2

Theclient acceptsthatFxProreservesthe
right to proceed in partial execution of
theformersinstruction(s).

6.3

FxProshall,undercertaincircumstances,
accept instructions by telephone or in
person,providedthatitisfullysatisfiedof
(i) the clients identity and (ii) clarity of
instructions; for further details read the
RecordingsofTelephoneCallssectionof
theClientAgreement.

FxProFinancialServicesLimitedTermsandCondi onsofBusinessPage7of15

6.4

6.5

6.6

6.7

6.8

6.9

FxProshall,atitsdiscretion,confirmthe
instruction(s) received by the client if it
deemsthattobenecessary.

TheclientacceptsthattheFirmbearsno
responsibility for any instructions that
maybemisinterpretedduetoatechnical
orothererror.

The client accepts that unless he/ she

informs in writing FxPro regarding the
termination
of
the
authorised
representative, the Firm shall continue
accepting instructions from the latter;
suchinstructionsshallbe(i)validand(ii)
fullycommittheclient.Incasetheclient
needs to terminate the authorised
representative the former shall provide
theFirmwithawrittennoticeof2(two)
businessdays.

The client accepts that once FxPro

receives instruction(s) for trading
financial instruments such instructions
are final and cannot be cancelled or
deleted,exceptwheretheFirmexpressly
agreestosuchcancellationordeletion.

Quotes

FxPro shall, at all times subject to

instancesoutsidethecontroloftheFirm,
transmit bid and ask prices (collectively
the Quotes) through the trading
platform(s)thatareexecutableaccording
totheclientsinstructionsandtheFxPro
OrderExecutionPolicy.

On the basis of paragraph 21.2.4 of the

ClientAgreement,FxProshalldetermine
at its discretion the Quotes that are
executable and appear through the
trading platform(s). The client accepts
thathe/sheshalldisregardanybidand/
or ask prices quoted through any other
system and/ or tool other than FxPro

Markets, FxPro MetaTrader 4, FxPro

MetaTrader 5 and FxPro cTrader
(depending on the trading platform the
clientuses).
6.10

The client accepts that FxPro is solely

responsible for determining the validity
of the Quotes at any given time;
therefore, theFirmreserves therightto
send theclient a requote, including but
not limited to situations of high market
volatility,iftheformerdeemsthattobe
necessary. Under the above mentioned
circumstances, the client may either
acceptorrejecttherequote.

6.11

The client may send instructions for

either:
aninstantexecutionorder;and/
or
apendingorder.

6.12

Intermsofpendingorderstheclient may
sendaninstructionfor:
6.12.1 BuyLimit:
An order to buy a CFD at a
specified price lower than the
currentmarketprice.

6.12.2 SellLimit:
An order to sell a CFD at a
specified price higher than the
currentmarketprice.

6.12.3 BuyStop:
AnordertobuyaCFD;theprice
issetabove the current market
price and is triggered when the
market price reaches the buy
stopinstruction.

6.12.4 SellStop:
AnordertosellaCFD;theprice
is set lower than the current
market price and is triggered

FxProFinancialServicesLimitedTermsandCondi onsofBusinessPage8of15

volatility or illiquidity, it may be

impossible for FxPro to execute pending
orders at the declared price; under such
conditions,theFirmreservestherightto
executetheorderormodifytheopening
and/orclosingpricetoprovidethenext
bestprice.Itshouldbenotedthat:(i)ifa
pendingorderisexecutedatthenextbest
priceandasaresult(ii)thestoplossand/
or take profit instructions are no longer
within the levels referred to in the
contract specifications available online
at http://www.fxpro.com the stop loss
and/ or take profit instructions shall be
cancelled.

when the market price reaches

thesellstopinstruction.

6.12.5StopLimitOrder:
Shall mean an order that combines the
featuresofstoporderwiththoseofalimit
order.Astoplimitorderwillbeexecuted
at a specified price (or better) after a
givenstop pricehasbeen reached.Once
the stop price is reached, the stoplimit
orderbecomesalimitordertobuy(orsell)
atthelimitpriceorbetter.
Itshouldbenotedthatastoplossand/or
takeprofitmaybeattachedtoaninstant
executionorpendingorder.

IMPORTANT NOTICE: Please read the

FxProOrderExecutionPolicytofindout
further information regarding the
executionoftheabovementionedtypes.

6.17

6.13

6.14

6.15

6.16

The client accepts that once a pending

orderisreceivedbytheFirmtheformer
may modify such order. It should be
noted that the status of an order is
available,atalltimes,throughthetrading
platform(s). If the client is unable to
accessthetradingplatform(s)he/shecan
be notified of the status of an order by
contacting the Dealing Department by
telephoneon+35725969239.

Apendingorder thatisanopenorderat
thecloseofaspecifictradingsessionshall
remain valid and shall be executed
accordinglyduringanexttradingsession

Theclientacceptsthatpendingorders are
executedatthedeclaredpriceonthefirst
currentpricetouch.

The client accepts that under certain

trading conditions, including but not
limited to situations of high market

Theclient understandsthatifconditions
described in paragraph 6.16, above,
materialise a stop loss instruction
attachedtoapendingordermaynotlimit
theclientspotentiallosstotheintended
amountgiven that FxPro maybeunable
toexecuteatthedeclaredprice.

MetaTrader4

6.18

TheFirm,atmarginleveloflessthan25%
(twentyfive),hasthediscretiontobegin
closing positions starting from most
unprofitable one. The Firm, at margin
level of less than 20% (twenty), is
automaticallyclosingpositionsatmarket
price.

cTrader,FxProMarketsandMetaTrader5

6.19

TheFirm,atmarginleveloflessthan40%
(forty),hasthediscretiontobeginclosing
positionsusingSmartStopOut.TheFirm,
atmarginleveloflessthan30%(thirty),is
automaticallyclosingpositionsatmarket
price.

FxProFinancialServicesLimitedTermsandCondi onsofBusinessPage9of15

6.20

6.21

The client accepts that FxPro bears no

responsibility for the download,
installationanduseofanytradingrelated
solutions such as expert advisors or
trailingstops;ifitcomestotheattention
of the Firm that the client is using any
suchsolutionstheformerhastherightto
terminate the provision of investment
andancillaryservicestothelatter,under
the Termination and Default section of
theClientAgreement,inordertoprotect
the orderly operation of the trading
platform(s).

The client should bear in mind that in

terms of volume financial instruments,
traded through the trading platform(s),
are measured in lots and the minimum
volumeofatransactionis0.01lot,unless
otherwise indicated in the contract
specificationsofaproduct.

MetaTrader4

available
online
at
http://direct.fxpro.com. It should be
noted that the Firm shall monitor the
leverage applied to clients positions, at
all times; the Firm reserves the right to
decreasetheleveragedependingonthe
clientstradevolume.

cTrader

6.25

FxProMarkets

6.26

Theclient shallsettheleveragethatmay
range from 1:1 to 1:500, during the
accountopeningprocessandhe/shemay
send a request to amend the leverage
level, at any time, through FxPro Direct
available
online
at
http://direct.fxpro.com.

6.27

For further details, please refer to the

Leverage (or Gearing) section of the
ClientAgreement.

6.28

FxProreservestherighttoamend,atany
time, the contract specifications of such
financialinstruments,availableonline at
http://www.fxpro.com, in order to
respond to a number of situations
including but not limited to specific
market conditions. Though the client is
liable for ensuring that he/ she remains
informed,atalltimes,regardingthelatest
contractspecifications,FxProshallwhere
reasonably possible notify the client by

6.22

Theclientshallsettheleveragethatmay
range from 1:1 to 1:500, during the
accountopeningprocessandhe/shemay
send a request to amend the leverage
level, at any time, through FxPro Direct
available
online
at
http://direct.fxpro.com. It should be
noted that the Firm shall monitor the
leverage applied to clients positions, at
all times; the Firm reserves the right to
decreasetheleveragedependingonthe
clientstradevolume.

MetaTrader5

6.24

Theclientshallsettheleveragethatmay
range from 1:1 to 1:500, during the
accountopeningprocessandhe/shemay
send a request to amend the leverage
level, at any time, through FxPro Direct

Theclient shallsettheleveragethatmay
range from 1:1 to 1:500, during the
accountopeningprocessandhe/shemay
send a request to amend the leverage
level, at any time, through FxPro Direct
available
online
at
http://direct.fxpro.com.

FxProFinancialServicesLimitedTermsandCondi onsofBusinessPage10of15

written notice of the intended

amendment(s).

IMPORTANTNOTICE:
1. Specific leverage restrictions may
applyoncertaininstrumentsand/or
platforms and/ or jurisdictions as
indicated on the official website of
FxPro. The Firm may, in its sole
discretion, amend the margin
requirements, on a case by case
basis, on all or any transaction(s) of
the Client, by providing the Client,
wherereasonable,withnotice.
2. The Client acknowledges that all
information as well as any
subsequentupdatesrelatingtoFixed
Spread Accounts shall be found
online at www.fxpro.com. Further
the Client acknowledges that it is
their sole responsibility to remain
informedofanysubsequentupdates
and/oramendments.

(ii)

constitutes an abusive
exploitation of privileged
confidentialinformation;
(iii) contributes
to
the
launderingofillegalfunds;
(iv) affects in any manner the
reliability or orderly
operation of the trading
platform(s);and
(v) theclientsorderrelatesto
thepurchaseofafinancial
instrument but there is
insufficient free margin in
the relevant trading
account to cover such
purchase
and
any
applicablecharges.
7.3

FxPro reserves the right to refuse the

execution of a pending order and/ or
modify the opening/ closing price of an
orderifatechnicalorothererroroccurs.

7.4

The client accepts that the Firm may

refuse to execute an instruction for
trading financial instruments, if
conditions described in paragraph 5.11,
above,aretriggered.

7.5

The client accepts that if FxPro were to

refuse the execution of a clients order,
under the Refusal to Execute Orders
section, the obligations of the client
under the Service Agreement shall
remainunaffected.

7.

REFUSALTOEXECUTEORDERS

7.1

7.2

The client accepts that FxPro shall have

the right, at any time, to refuse at its
discretion the provision of any
investmentorancillaryservice,including
but not limited to the execution of
instructions for the purposes of trading
financial instruments, without providing
noticetotheclient.

Paragraph 7.1, above, may come into

force under certain circumstances,
including but not limited to situations
when:
7.2.1
FxProhasreasonablegroundsto
believe that the execution of a
clientsordermay:
(i) affecttheorderlyfunction
ofthemarket;

8.

CORPORATEACTIONS

8.1

If a corporate action materialises, the

client accepts that FxPro reserves the
righttomakeappropriateadjustmentsto
thevalueand/orthesizeofatransaction
and/ or number of any related
transactions;anysuchadjustmentaimsin
preserving the economic equivalent of

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8.2

8.3

8.4

8.5

8.6

the rights and obligations of both the

clientandtheFirmimmediatelypriortoa
corporateaction.Itshouldbenotedthat
these adjustments are conclusive and
bindingupontheclient;theclientwillbe
informedaccordinglybytheFirmassoon
asreasonablypracticable.

If a corporate action materialises, the

client accepts that FxPro shall take all
reasonablestepstoreplicatethemarket
conditions.IfFxPro,initssolediscretion,
warrants it is unable to fairly value a
corporate action, the Firm shall reserve
therighttocloseaclientsposition.

Dividends

Prior to the release of a dividend for a

share, FxPro shall reserve the right to
increasetheMarginlevelsoftherelevant
symbol. The client shall remain
responsible to regularly consult the
contract specifications for any such
changes,availableatwww.fxpro.com.

LongPositions
Aclientholdingalongpositionontheex
div date will receive the applicable
dividend in the form of a cash
adjustment, credited to the relevant
tradingaccount.

ShortPositions
Aclientholdingashortpositionontheex
div date will be charged the applicable
dividend in the form of a reverse cash
adjustment, debited from the relevant
tradingaccountsfreeequity.

In the event a client maintains a short

position on the exdiv date and has
insufficient free equity in their trading
account to cover the reverse cash
adjustment, FxPro reserves the right to
close the open position. Under such

circumstances, the reverse cash

adjustment shall be deducted from the
tradingaccountsbalance.
8.7

The client accepts FxPro retains no

requirements to notify a client in the
event a trading account maintains
insufficientfreeequitytocoverareverse
cashadjustmentforashortposition.
StockSplits

8.8

In the event of a stocksplit, the

appropriate adjustment on the clients
positionshallbereflectedonthetrading
account in accordance with the
announcedstocksplit.
RightsIssue

8.9

In the event of a rights issue, the client

shallreceivetheoptiontoeither;

a. exercisetherightsoption;or

b. holdtherightsuntilmaturityand
notexercisetheoption.
FractionalShareAdjustments

8.10

Intheeventacorporateactionresultsin
a fractional position, FxPro reserves the
right at its own discretion to credit the
outstanding fractional component as a
cash adjustment to be credited to the
clients trading account; the adjustment
willbesubjecttotheclosingpriceonthe
lasttradingdaypriortotheexdate.
OtherCorporateActions

8.11

Intheeventofasharebeingdelisted,the
clientspositionwillbeclosedatthelast
marketpricetraded.

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8.12

8.13

Intheeventofamergerandacquisition
(M&A), tender, spinoff or merger
resultinginthesharetradingunderanew
name, the clients position will closed at
thelastmarkerpricetraded.

FxProbearsnoresponsibilityfornotifying
the client regarding announcements of
corporateactions.

9.4

FxPro may, at its discretion, refuse a

complaintifparagraphs17.5.1and17.5.4
oftheClientAgreementcomeintoforce.

10.

MISCELLANEOUS

10.1

Theclient acceptsthatallordersexecuted
by the Firm shall be conclusive and
binding. The client has 2 (two) business
days,fromtheexecutionofanorder,to
dispute the execution (i) price, (ii) cost,
(iii)speed,and(iv)method;suchdispute
needstobecommunicatedtotheFirmin
writing.

10.2

Unlessspecificallyagreedotherwise,the
client accepts that the Firm is under no
obligationtoprovideelectronic,orother,
confirmation in relation to financial
instruments traded through the clients
tradingaccount.

10.3

Unlessspecificallyagreedotherwise,the
clientacceptsthatFxProshallprovideno
statements of accounts in relation to
financialinstrumentstradedthroughthe
clientstradingaccount.Theclientmay,at
anytime,reviewthecurrentandhistoric
stateofhis/hertradingaccountthrough
thetradingplatform(s).

10.4

The client shall regularly consult the

HelpmenuorUserGuideofthetrading
platform(s);ifaconflictarisestheService
Agreement shall prevail unless FxPro
determines, in its sole discretion,
otherwise.

11.

FAQs

9.

COMPLAINTSHANDLINGPROCEDURE

9.1

Complaintsshallbeaddressed,inthefirst
instance, to the Customer Support
Department. If the client receives a
response from the Customer Support
Department but deems that the
complaintneedstoberaisedfurtherthe
client may contact the Compliance
Department that is an independent
department within FxPro. Both the
Customer Support Department and the
ComplianceDepartmentshallthoroughly
examine any complaints as required,
taking into account any information
contained within the books and records
of the Firm, including but not limited to
theclientstradingaccountjournal.

Acomplaintshallinclude:
theclientsnameandsurname;
the clients trading account
number;
the
affected
transaction
numbers,ifapplicable;
thedateandtimethattheissue
arose;and
adescriptionoftheissue.

Acomplaintmustnotinclude:
offensive language directed
either to FxPro or an FxPro
employee.

9.2

9.3

11.1

Questions regarding the Terms and

Conditions should be addressed, in the

FxProFinancialServicesLimitedTermsandCondi onsofBusinessPage13of15


11.2

first instance, to the Customer Support

Department.

CustomerSupportDepartment
Email:support@fxpro.com
Telephone:+35725969222
Fax:+35725969269

12.

ADDITIONALCONTACTS

12.1

DealingDepartment
Telephone:+35725969239

ComplianceDepartment
Email:compliance@fxpro.com

12.2

FxProFinancialServicesLimitedTermsandCondi onsofBusinessPage14of15

FxProFinancialServicesLimited

Address:1Karyatidon,4180Limassol,Cyprus
Telephone:+35725969200Fax:+35725969233
http://www.fxpro.cominfo@fxpro.com

TermsandConditionsofBusiness
October2016

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