BCM

BIA
BRM
CAB
CI
CMDB
CMIS
CMMI
CMS
COBIT
CRM
CSI
DIKW
DML
ECAB
EFQM
eSCMSP
ISM
ISMS
ISO
ITSCM
ITSM
ITSMF
KPI
MTBF
MTBSI
MTRS
OGC
OLA
PBA
RACI
RFC
ROI

SACM
SCD
SD
SDP
SIP
SKMS
SLA
SLAM
SLM
SLP
SLR
SM
SO
SOX
SPM
SS
ST
TCO
TSO
UC
VBF
VOI

Abbreviations
Business Continuity Management
Business Impact Analysis
Business Relationship Management
Change Advisory Board
Configuration Item
Configuration Management Database
Capacity Management Information System
Capability Maturity Model Integration
Configuration Management System
Control Objectives for Information and related Technology
Customer Relationship Management
Continual Service Improvement
Data ? Information ? Knowledge ? Wisdom
Definitive Media Library
Emergency Change Advisory Board
The European Foundation for Quality Management
eSourcing Capability Model for Service Providers
Information Security Management
Information Security Management System
International Organization for Standardization
IT Service Continuity Management
IT Service Management
IT Service Management Forum
Key Performance Indicator
Mean Time Between Failures
Mean Time Between System Incidents
Mean Time to Restore Service
Office of Government Commerce
Operational Level Agreement
Pattern of Business Activity
An example of an authority matrix: Responsible, Accountable, Consulted, Informed
Request For Change
Return On Investment

Service Asset and Configuration Management

Supplier and Contracts Database
Service Design
Service Design Package
Service Improvement Plan
Service Knowledge Management System
Service Level Agreement
SLA Monitoring
Service Level Management
Service Level Package
Service Level Requirements
Service Management
Service Operation
SarbannesOxley
Service Portfolio Management
Service Strategy
Service Transition
Total Cost of Ownership
The Stationery Office
Underpinning Contract
Vital Business Function
Value Of Investment