Amelia Krogh

OBJECTIVE

To obtain a marketing internship with a retail/entertainment company. Looking

to gain experience in sales, social media marketing, and event coordination.

EDUCATION

University of Central Florida

Bachelor of Science in Business Administration
Major: Marketing
GPA: 3.5

EMPLOYMENT

Orlando, FL
Dec. 2017

Loews Sapphire Falls Resort at Universal Orlando

Orlando, FL
Server
June 2016- Present

Leveraged product knowledge to advise and up-sell items in accordance

with to guests preferences
Attentive to needs of guests while providing excellent customer service
Making memorable moments through positive interactions with guests
Positively and professionally resolving guest complaints and conflicts

Cheddars Scratch Kitchen

Server

Orlando, FL

January 2015-June 2016

Provided exceptional customer service while managing large volumes of
customers
Responsible for training new employees on the Cheddars standards of
service
Communicated with coworkers to handle high stress situations, while
keeping customers happy
Hostess
November 2014-January 2015
Conducted trainings for new hostesses to ensure company procedures were
passed down and followed in detail

InStyle Hair Salon

Front Desk Receptionist

Orlando, FL
October 2015-February 2016
Studied salon product details in order to recommend the right
product/service offered by the salon
Inventoried and monitored salon merchandise
Exhibited multi-tasking with appointment scheduling, checking out
customers, and answering phone calls

CAMPUS
INVOLVEMENT
Society for Marketing Professional Services

SKILLS

Spring 2016- Fall 2016

Google AdWords Certified

Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint),
and Adobe Photoshop