Spectrio Releases the 2017 Guide to Outpatient Customer Experience

New report from Spectrio offers six recommendations to help providers embrace consumerism and
improve patient experience.
Oldsmar, FL, January 11, 2017 --(PR.com)-- Spectrio announces recommendations to improve patient
experience and customer engagement for six major areas in outpatient care. Despite renewed
Congressional attention on healthcare regulation, outpatient care volume and rising consumer
expectations show no signs of slowing. Spectrio's Guide to Outpatient Customer Experience offers tips to
help providers attract and engage the healthcare consumers of 2017.
On the research behind the recommendations, Spectrio Chief Revenue Officer Jeff Sneed says,
Spectrio's work in over 10,000 patient care locations allows us to see the consumerism trend very
clearly. We're hearing outpatient providers express the same customer engagement and employee
communication challenges as our retail clients.
Topics covered by the 2017 Guide to Outpatient Customer Experience include:
Maximizing ROI for Customer Experience Efforts
Decreasing Perceived Wait Times
Reinforcing Content on Multiple Channels
It's important to remember that clinical staff aren't the only ones influencing CGCAHPS (Clinician and
Group Consumer Assessment of Healthcare Providers and Systems) and online provider reviews, adds
Sneed. The outpatient experience begins long before the exam room door opens.
The 2017 Guide to Outpatient Customer Experience is designed for healthcare marketing and
communications professionals, patient experience leaders, and outpatient practice managers. It is free to
download at http://info.spectrio.com/outpatient-guide.
About Spectrio
Spectrio is a leading provider of On-Hold Messaging, Overhead Music and Digital Signage managed
services. Spectrio creates and delivers unique customer and patient experiences through targeted content,
enhancing our clients' customer engagement. Spectrio provides end-to-end solutions to over 40,000
customers, from content creation, professional production of audio or visual content, installation, and
network management services.

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Contact Information:
Spectrio
Anna Vordermark
800-584-4653 x 6631
Contact via Email
spectrio.com

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