Self Diagnosis Manual Eng 04

Texa S.p.A.
- Reserved documentation
SERVICE AND
MAINTENANCE MANUAL
FOR SELF DIAGNOSIS
INSTRUMENTS
1
Texa S.p.A. - Reserved documentation
Contents
CHAPTER 1 PREFACE ..................................................................................................................................................... 3
CHAPTER 2 SOFTWARE INSTALLATION ...................................................................................................................... 4
2.1 IDC4 SOFTWARE SETUP ....................................................................................................................................... 4
2.2 Troubleshooting ................................................................................................................................................... 7
2.2.1 USB driver installation ................................................................................................................................ 12
2.2.2 Internet software update procedure ................................................................................................... 14
CHAPTER 3 Self diagnosis instruments ................................................................................................................... 16
3.1 Axone 4 ................................................................................................................................................................ 16
3.1.1 Frequently asked question ...................................................................................................................... 16
3.1.2 Restoring procedure ................................................................................................................................. 18
3.2 Access point ....................................................................................................................................................... 22
3.2.1 Restore Access point parameters to Texas values ......................................................................... 22
3.3 Axone 4 MINI Internet configuration............................................................................................................ 25
3.3.1 Wifi settings .................................................................................................................................................. 25
3.3.2 TCP/IP settings............................................................................................................................................. 26
3.4 Printer configuration ......................................................................................................................................... 28
3.4.1 Printing options ........................................................................................................................................... 28
3.4.2 AxPrinter server ........................................................................................................................................... 29
CHAPTER 4 Troubleshooting ...................................................................................................................................... 30
4.1 USB driver wrong installation .......................................................................................................................... 30
Appendix ....................................................................................................................................................................... 33
A) Access point and Axone 4 MINI default settings ...................................................................................... 33
CHAPTER 1 PREFACE
This manual points to show technical assistance procedures useful either to set up the
instruments configuration or to solve eventual troubles met during the usage.
Some of these procedures are already written inside the user manual of the product they refer
to but they are here collected and cleared adding more snapshots.
Chapter 2 describes IDC4 software installation as starting point to deal with configuration and
usage of the various software tools available.
Chapter 3 describes the technical procedure specifications for some diagnosis tool.
Chapter 4 Troubleshooting
CHAPTER 2 SOFTWARE INSTALLATION

2.1 IDC4 SOFTWARE SETUP
This chapter describes the procedure to install or update the TEXA IDC4 software.
System resources:
Minimun requirements
Suggested requirements
Hardware
Hardware
RAM
512 MB (Windows XP)
1 GB (Windows Vista)
1 GB (Windows Seven)
RAM
1 GB (Windows XP)
2 GB (Windows Vista)
2 GB (Windows Seven)
Disk space 4 GB (typical installation)
Disk space 8 GB (typical installation)
VIDEO RESOLUTION 1024x600 (PC

installation)
DVD READER
USB PORT
VIDEO RESOLUTION 1024x600 (PC

installation)
DVD READER
USB PORT
Software
OPERATING SYSTEM
Windows XP (Service Pack 2)
Windows Vista (Service Pack 2)
Windows 7 (32/64 bit)
BROWSER INTERNET EXPLORER 8
Software
OPERATING SYSTEM
Windows XP (Service Pack 2)
Windows Vista (Service Pack 2)
BROWSER INTERNET EXPLORER 8
BLUETOOTH RESOURCES
IMPORTANT: Use Bluetooth devices (USB or internal) with one of the following drivers:
MICROSOFT
WIDCOMM 1.4.2 Build 10 or higher
TOSHIBA 4 or higher
to exploit the automatic configuration functions of the IDC4 software (for TEXA products
incorporating Bluetooth technology).
If different drivers are installed the automatic configuration procedure cannot be used. In that
case you must use the manual Bluetooth configuration instead.
INSTALLATION ON PC
1. Close any applications that are still running.

Insert the IDC4 DVD in the DVD drive. The setup
program will start running automatically. If this
does not happen, run the setup.exe file in the
IDC4 setup DVD.
2. Select the setup language and press OK to

confirm
ATTENTION: In case of first installation, the
language you choose will be the language of
displaying the software.
The instrument is now ready to install the new
software.
3. A list of software required by IDC4 will be

installed
4. Deactivate all the antivirus present
5. Disconnect from the USB port any Texa

instruments
6. Hasp key driver and firmware installation are

performed
7. If the operating system on which you are

installing is set in Italian, the browser will be
installed in Italian.
If the operating system is set in languages other
than Italian, the browser will be installed in
English.
To install the browser in another language, click
on the link on this screen, download the
browser and install the language desired.
Restart the software installation manually.
8. A reboot is necessary. This step could be
requested more than one time, depending on
the number and type of software needed to be
installed before IDC4 installation
9. The IDC4 installation starts
ONLY FOR INSTALLATION ON PC

10. If installing on a PC, use the BROWSE key to
select the directory in which to install the new
software.
2.2 Troubleshooting
1) Q: During the installation of the prerequisites theres a continues request to reboot the
system.
A:
Running
regedit
and
delete
the
following
key
in
Windows
registry:
PendingFileRenameOperations, then repeat the IDC4 setup
2) Q: An error code message appears on the screen during the installation of the hasp driver
A: You can try to repeat the hasp driver installation of the current version in use or to install a
newer one following the step below.
The current HASP driver version can be uninstalled from:

START\PROGRAMS\IDC4 Support\Help\Uninstall HASP driver
And then installed again from:
START\PROGRAMS\IDC4 Support\Help\(Truck-Car-Bike-MarineAgri)\Install HASP driver
In case you need to install a new driver version you can download it from the following path of the
service code web page:
Download/technical support/drivers
Extract the zip file in the desktop and start the batch file inside
3) Q: What can I do in case the problem seems to be the IDC4 installation is not completed
and there are missing components?
A: Starting Data extraction and repeat the installation of the missing part
4) Q: How can I solve the problems with any corrupted or missing data inside the Hasp key?
A: Starting customer service
8
Sometimes we can generate an operation

code to fix the problem in a specific location
of the hasp key memory
Sometimes we need to receive from the end

user the files exported clicking on Export
button.
Its suggested to create a new folder to save
there the exported files.
Then well send you back the fixed file and
you can import it to solve the problem.
5) Q:Where are all the data and configuration files saved?

A: Clicking on Data & Configuration folder
This is a shortcut to open the path where all the configuration files,
the log files and the data are saved.
6) Q: What can I do if I receive an error message as soon as I start IDC4 ?

A: Clicking on IDC4 Safemode to start the IDC4 in a special mode where more log files are
saved in the Data & Configuration folder
After doing this operation, follow step 7 below.
7) Q: How can I get information of the errors generated during the IDC4 setup or during the
use of it to share them with the technical support service in Texa ?
A: Running System information and sending the tsi_report.zip file generated on the desktop
to the technical support service in TEXA
Clicking on Accept and then Ok buttons, to create the Tsi_report.zip file and save it on the
desktop. Using instead the Settings button, its possible to add more options and create a
Tsi_Report.zip file with more information inside.
10
8) Q: How can I suggest to the end user the right procedure to solve the most common
software faults?
A: Running Quick support and following the instruction on the screen.
9) Q: How can I suggest the end user the right way to collect useful information about the
source of problems hes facing during the use of IDC4 and send them to the technical support
service in TEXA ?
A: Running troubleshooting and clicking on Accept and then OK buttons to create the
QuickSupport_[date]_[time]_[id key].zip file on the desktop
11
2.2.1 USB driver installation

The USB driver procedure installs the USB drivers in the system to recognize the Texa
devices you can connect to the USB ports.
When the device is connected to the PC for the first time in a USB port, these screens will be
shown to complete the acknowledgement of the connected device by the operating system
(only in windows XP):
Select No not this time
Click on Continue anyway
12
Select No not now
Click on Continue Anyway
13
In case the procedure just described wont end correctly, in the last picture above, an
exclamation point will be visible in the USB Controller list. To solve this problem, you can refer
to chapter 5.1 at the end of this manual.
2.2.2 Internet software update procedure
To access to the Internet software

update service, you need to click
on the search for updates link
Click on Service button to open

the service page where you can
Disable the automatic search for
updates during the IDC4 start up
or delete all the files downloaded
in case you need to restart the
download from the beginning
14
Manual update is available to

install a new patch file or a new
language. DVD and external
programs are showed only in
Axone 3 to update the IDC4 and
to update CD Nero or OBDLog
suite.
If wished its possible to stop the data download clicking on Quit button. On next connection
the download will continue automatically from the resting point. In this way, its possible to
download heavy update in different steps without losing data already downloaded, even after
an Internet connection break due to a line cut off.
Once the download is ended,
select the option Install
immediately.
The
software
will
proceed
uninstalling the previous version
and then installing the new one.
15
All the data downloaded are stored inside the following folders:
1. Windows XP:
[Operating system drive]\documents and settings\all users\Application data\Texa\IDC4\[type
of software]\Data\SwUpdates\Update\Setup
2. Windows Vista or Seven:
[Operating system drive] ProgramData\Texa\IDC4\[type of
software]\Data\SwUpdates\Update\Setup
Remind that application data and ProgramData are hidden by default so you must show
them from the folder options menu.
[type of software] could be CAR or Truck or Bike or Agri or Marine
CHAPTER 3 Self diagnosis instruments

3.1 Axone 4
3.1.1 Frequently asked question
1.
Q. Theres no WIFI connection in the workshop, can I configure a connection through an
Ethernet cable?
A. Yes, its possible to use the LAN connection available in the docking station classic.
2.
Q. Does the WIFI connection handle the WPA2/PSK encryption key?
A. Yes, its possible to connect the Axone 4 to an access point or router configured also with
this type of encryption.
3.
Q. Can I install third part applications (i.e. Antivirus / Office etc..)
A. No , dont install third part applications like antivirus. The Axone 4 is configured to get
inside only Texa services.
Texa is not responsible of any incompatibility generated by third part applications; in case of
any malfunctioning you have to proceed with the system recovery.
4.
Q. Can I use a printer purchased in any shop, with any type of connection wi-fi / bt / usb (not
parallel port) ?
A. If the printer is Windows 7 compatible there shouldnt be any problem in the driver
installation and use. Its suggested to install it using Support logon dedicated to the retailer
and to not install all the applications provided in the package but only the driver mandatory for
the correct use.
5.
Q. Can I use the Job Jet P200 printer I received with the Axone3 / MultiPegaso trolley?
A. Yes, in the axone 4 the Job Jet P200 printer driver is already installed. Connect the printer
with the USB cable, open the settings, apply the new usb port created, set the printer online
and then its ready to work.
6.
Q. Can I use the Job Jet Olivetti P200 printer with the Print Server Bluetooth adapter I received
with the instrument Axone PAD/PALMTOP/DIRECT ?
16
A. Yes, its necessary to create manually the BT printer port and then assign it to the Job Jet
P200 printer.
7.
Q. Which software version can I install ?
A. The versions available are only PLUS starting from TEXA IDC4 CAR 45. IDC4 TRUCK 24,
IDC4 AGRI 5, IDC4 MARINE 4, IDC4 BIKE 17
8.
Q. Can I install black CD?
A. No, the black CD is not available at the moment for the Axone4.
9.
Q. Can I install ETS software?
A. No, the ETS software is not available at the moment for the Axone4.
10.
Q. Can I configure and use the Navigator Mobile?
A. No, only the last generation of Texa instruments are usable: Navigator Series TX,
OBDMAtrix, Navigator Nano
11.
Q. Can I use use the GasBox / DSM not Autopower?
A. Yes, there are no limitations
12.
Q. Can I install an ADSL USB Internet key provided by the telephone companies?
A. Texa advice against the installation of these modem because the driver / software could
be not fully compatible with the operating system installed in Axone 4.
13
Q. Can I use the Access point I received with the Axone Palm/Pad/Direct ?
A. Yes, its not necessary to do any type of operation. Axone 4 is already configured with the
TEXANET wireless network
14.
Q. If I defrag the SSD, do I improve the instrument performance?
A. The defragmention of the SSD is not necessary, while in the traditional hard disk the main
reason for a slowdown is the continuous activity of the read/write head caused by the
fragmentation of the file, the SSD are able to read the content of the memory in every
sequence and the order in which this operation is done is not important.
15.
Q. Is it possible to uninstall and install again an IDC4 software version in case it is for any
reason not working ?
A. NO , a manual uninstall is not available. Its possible to use an automatic software recovery
tool.
16.
Q. I see on the screen an error message of a missing operting system or the character _ is
flashing, what should I do?
A. Switch the instrument off using the Power button on top (keep it pressed for 5 seconds) and
remove all the storage USB devices connected to the Axone 4 (USB keys / Matrix instrument ).
Switch the instrument on.
17.
Q. Do I need to purchase licences to do the Axone 4 recovery procedure ?
17
A. No, the Axone4 recovery procedure is based on Clonezilla licence distributed as a GNU
General Public License (GPL) version 2.
18.
Q. Is it possible to connect any DVD reader to the USB port of the docking station?
A. There are no particular limitations with brands or models.
3.1.2 Restoring procedure

Here below you can find the procedure to recovery the Operating System and the IDC4
software of the Axone 4 every time it would be needed.
TAKE NOTE: This procedure deletes the whole content of the Axone 4 memory and
restores the software to the factory values, it means all the information / settings
added before using this procedure must be reinserted.
Prerequisites:
Storage device with size equal or upper than 8GB formatted in FAT32
Recovery file in zip format downloadable in the following path of the Service code area:
Download Software release IDC4 PLUS [category] [version] Axone4
Where [category] can be one of the following: CAR,TRUCK,BIKE,MARINE,AGRI while
[version] is the IDC4 software version you want to restore.
Next image shows, as an example, the path where you can download CAR version
45.0.0
Operative procedure: Storage device preparation

1. Download the zip file highlighted above
2. Verify the integrity of the downloaded file comparing the MD5 value showed in the
service code
with the one calculated. To know the details of the MD5 value
calculation, please refer to the bulletin id 67008 in the Technical Support Service web
site.
3. Extract the zip file in the root of the storage device using the software 7zip free
downloadable at the following address www.7zip.com (the waiting time depends mostly from
the USB quality / connection)
18
4. Once the files are copied in the storage device, you have to make it bootable; to do that
you have to open the folder \utils\win32 from the storage device and run
makeboot.bat
In case youre using Windows 7 or Vista, its necessary to execute this operation as an
administrator user following the steps below:
1. Click on Start button.

2. In the Search textbox, type cmd.
3. In the results list click with the right
mouse button on CMD and then click
on Run as administrator. If theres a
request to specify an administrator
password or to confirm, do that.
4. Type the three commands highlighted

in red and press enter after each one.
Replace the E letter with the letter
assigned to your storage device.
5. Press any key and wait for the end of the operation. (the waiting time is about 2
seconds). Then press any key to close the window.
19
Operative procedure: Axone 4 recovery

1. With the Axone 4 off, connect the storage device to the USB port of the Axone 4.
2. Switch the Axone4 on using the POWER button on top.
3. Wait for the end of the procedure completely automatic and without any interactions
of the end user showed in the following images.
Wait of 30 seconds before
starting
Recovery in action
20
After a countdown of 5 seconds

the instrument is switched off.
4. After the Axone 4 is switched off automatically, remove the storage device and press
the POWER button on top.
5. During the startup, the Axone 4 will show IDC4 always in English language so, in case
you needed to work in a different language, you have to change it opening page Settings
Change Language and setting the preferred one.
21
3.2 Access point

3.2.1 Restore Access point parameters to Texas values
The following procedure allows you to restore the Linksys access point parameters to the right
values in order to communicate with instruments Axone Pad and Palm or direct
This procedure can be used only after resetting the access point pressing the button in the rear
side for at least 10 seconds.
Connecting the access point

to one PC using the
Ethernet cable
Go to Start > Settings >

Control Panel, and then
Click View network status
and tasks
Click Change adapter
settings
Right-click Local Area

Connection, and Click
Properties.
22
Double-click Internet
Protocol Version 4
(TCP/IPv4).
Select Use the following

IP address, enter the
192.168.0.100 into the IP
address field,
255.255.255.0 into the
Subnet mask field.
.
Open your web browser.

Type in IP address
http://192.168.0.254 in the
address field of web browser
and press Enter.
Enter admin for the User
Name and Password (both in
lower case letters) in Figure
4-2 below. Then click OK or
press Enter.
Click on Exit
23
Click Browse to find the

configuration file config.bin
which you want to restore.
Click Restore to update the
configuration with the file
whose path is the one you
have input or selected in the
blank.
The config_tplink.zip file
containing config.bin can be
found in Download
technical support access
point area of the service
code.
In case after typing the AP address the logon window doesnt appear, you need to check that
Internet Explorer doesnt access to Internet through a Proxy server in the following way:
Opening Internet
Explorer.
Selecting Tools Options
Clicking on Connections
and LAN Settings
Uncheck if present the
checkbox showed aside.
24
3.3 Axone 4 MINI Internet configuration

3.3.1 Wifi settings
Here you can see the right
path to open the wifi
setting page
1. These icons describe a network with a defined profile

but disabled
2. These icons describe a network with a defined profile
3. These icons describe a network without a defined
profile
4. Shows details like SSID, DB,
Authentication/Encription, channel used
5. Create a new profile
6. Open the connectivity test page
This is showed double clicking on icon 2 above

Here you can modify the wifi settings and decide if this profile
is enabled or not.
Priority number decides the sequence of polling used by the
software to connect to a network when more than one profile
are enabled. 1 is the highest priority level
These are the default WIFI settings to connect the Axone 4
MINI to the access point
The ADSL modem/router must be connected to Internet
automatically without the necessity that the Axone 4 MINI
starts the connection otherwise the Internet service wont be
available.
25
This is showed clicking on link 4 above
3.3.2 TCP/IP settings

Here you can see the right
path to open the TCP/IP
setting page
1.
2.
3.
4.
5.
26
Creates a new profile

Modifies the parameters of the selected profile
Deletes the selected profile
Shows the parameters of the selected profile
Set the default profile
This is showed clicking on icon 1 above

Proxy configuration
In case you need to use a Proxy server, you can do that
checking the option Use proxy and then adding the
Address and the port suggest by the network LAN
administrator.
Remind that the Proxy cant be configured to ask for a user
name and password validation.
DNS values
In case you need to set manually the DNS addresses for
instance in case you see the message The remote name
could not be resolved during an Internet connection, you
can set this value to the same address of the router or if
its not enough you can set the same values showed typing
in the DOS prompt the command: ipconfig /all.
27
3.4 Printer configuration

3.4.1 Printing options
Axone 4 or Axone 4 Mini or Axone Palm/pad/direct
In this configuration you can use the printer model you prefer because the printer driver is
installed in the PC where the application axprinter is running.
The printer can be connected in wifi or with Ethernet cable to the access point / wifi router
where the pc running Axprinter is connected to.
You can also connect it to the USB of that PC.
Axone 4
This configuration, available only for Axone 4, avoid to use the axPrinter server application
because the printers driver is installed in the Axone 4 so its been tested only for the printers
model Hp Deskjet 3070A and Olivetti JobJet P200
28
3.4.2 AxPrinter server

The AxPrinter application can be found inside the DVD of the IDC4 or IDC4 pocket with a
document to show the right way to install it in the PC.
After installing this application, you can check the following options in the configuration
window:
IP address of the PC network card
belonging to the same network where
the printer is connected to
Select
this
option
to
automatically
Axprinter
Windows startup
start
at
Select the printer you want to

share in the network
Here is the way to use these printers:

In the Axone 4, select Settings Printer service Printer management
Then click on Add Ax Printer and Search to look for the printer in the network
When found, select it in the list and click on Add
Note: Disable the windows firewall in the Pc and in the Axone 4 or add an exception in the
firewall configuration for the axprinter application
In the Axone 4 MINI following the path showed in the image below to look for a PC in the
network where AxPrinter server is running and then adding the printers that have been shared
in that application.
29
CHAPTER 4 Troubleshooting
Here you can find the most common troubles you can face during the usage of the previous
hardware and software procedures.
4.1 USB driver wrong installation

In case you insert for mistake the USB cable of the diagnosis instruments to the PC before
installing IDC3 the instrument wont be recognized showing in the device manager a screen
like the following:
This yellow question mark means a device in To solve this problem, click the right mouse
not well installed
button over the question mark and select the
option update driver
30
Click on browse and select folder:

C:\Programmi\Texa S.p.A\Idc3\Common\Usb_inst

Click the right mouse button over the question

mark and select the option update driver to
create a virtual COM port.
31


Ecco some si presenta la schermata della

gestione periferiche al termine di una corretta
installazione
32
Appendix
A) Access point and Axone 4 MINI default settings
Access Point TpLink after reset:
WIFI settings
LAN settings
Web page utility access
SSID: TPLINK_<6digits> IP Address : 192.168.0.254
User Id: admin
Security: Disabled
Subnet Mask: 255.255.255.0
Password:admin
Access Point Linksys TpLink after TEXA configuration:
WIFI settings
LAN settings
Web page access
SSID: TEXANET
IP Address: Automatic (DHCP)
User Id:
Security: WEP
Password:t3x4n
Passphrase:t3x4n
Key1:9EBB616B8D
Authentication:Shared
Axone 4 MINI after Texa configuration:

WIFI settings
LAN settings
SSID: TEXANET
IP Address: Automatic (DHCP)
Authentication:Shared
Encryption: WEP
Network key:9EBB616B8D
33

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CHAPTER 2 SOFTWARE INSTALLATION

Disk space 4 GB (typical installation)

Disk space 8 GB (typical installation)

VIDEO RESOLUTION 1024x600 (PC

VIDEO RESOLUTION 1024x600 (PC

Texa S.p.A. - Reserved documentation

1. Close any applications that are still running.

2. Select the setup language and press OK to

3. A list of software required by IDC4 will be

4. Deactivate all the antivirus present

5. Disconnect from the USB port any Texa

Texa S.p.A. - Reserved documentation

6. Hasp key driver and firmware installation are

7. If the operating system on which you are

9. The IDC4 installation starts

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ONLY FOR INSTALLATION ON PC

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The current HASP driver version can be uninstalled from:

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Sometimes we can generate an operation

Sometimes we need to receive from the end

5) Q:Where are all the data and configuration files saved?

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6) Q: What can I do if I receive an error message as soon as I start IDC4 ?

Texa S.p.A. - Reserved documentation

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2.2.1 USB driver installation

Select No not this time

Click on Continue anyway

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Select No not now

Click on Continue Anyway

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2.2.2 Internet software update procedure

To access to the Internet software

Click on Service button to open

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Manual update is available to

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CHAPTER 3 Self diagnosis instruments

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3.1.2 Restoring procedure

Operative procedure: Storage device preparation

Texa S.p.A. - Reserved documentation

1. Click on Start button.

4. Type the three commands highlighted

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Operative procedure: Axone 4 recovery

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After a countdown of 5 seconds

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3.2 Access point

Connecting the access point

Go to Start > Settings >

Right-click Local Area

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Select Use the following

Open your web browser.