ALEXANDER DIVIZIO

16 Lilac Avenue, Toronto, ON M9M 1G3

Tel: (647) 995-9172; divizio8@hotmail.com
HIGHLIGHTS OF QUALIFICATIONS:

Over five years of experience in a variety of administrative, customer service and clerical support
roles in the non-profit agency and retail sectors
Demonstrated proficiency in using various computerized software programs including MS Office
applications (MS Word, Excel, Power Point, Access and Outlook) to create layouts and format
data into text, tables, charts, graphs, spreadsheets and mail merge applications
Considerable experience in the physical and electronic management of confidential client data, in
both paper and computerized filing systems, with proven ability to create, enter, compile and
maintain data accurately and efficiently
Proven experience performing a variety of clerical duties including filing, documentation,
processing payments, typing detailed correspondence, submitting invoices and preparing
statements while applying solid knowledge of standard office policies and procedures.
Customer service oriented with excellent interpersonal and communication skills, both verbally
and in writing; able to successfully develop and maintain professional relationships with staff,
management, external organization and the public
Strong written communication skills, with the ability to write detailed correspondence and e-mail
documents in a clear, concise and professional manner to a wide range of audiences
Excellent organizational skills with the ability to multitask and work in a high pressure, high
volume, team oriented environment
Experience working with sensitive client information, able to maintain confidentiality, using
discretion and tact while adhering to policies and legislation surrounding confidential client
information
Excellent interpersonal skills communicate effectively, both orally and in writing and ability to
develop solid professional internal and external work relationships with various levels of staff
within the organization and the public
Strong conflict resolution, problem solving and decision making skills with ability to resolve
situations in a timely manner utilizing knowledge of policies, practices and procedures
Supportive team player, able to take initiative and also independently, with minimal supervision, to
accomplish assigned tasks and support team goals
Flexible and reliable with a commitment to contributing to a safe work environment; possesses
Emergency First Aid Certificate

ADMINISTRATIVE EXPERIENCE
York Fairbank Center for Seniors, Toronto, ON

Dec. 2012 Present

Receptionist

Provides excellent customer service responding to inquiries by telephone, in person, and e-mail
with staff, management, government departments, external organizations and the public
positively and professionally; assist callers by directing them to the appropriate department and/or
person and by providing accurate and appropriate information by responding to inquires in
person, telephone, email from residents, community agencies and other community stakeholders
regarding available programs
Uses a variety of office equipment to print, duplicate and distribute material, including printers,
photocopiers, fax machines and multi-function devices

Prepares forms, letters, documents and correspondence, paying close attention to detail and
ensuring personal information is kept confidential as per the office policy and legislative
requirements
Considerable experience in the physical and electronic management of confidential client data, in
both paper and computerized filing systems, with proven ability to create, enter, compile and
maintain data accurately and efficiently
Ability and experience in dealing with customer disputes or disagreements and able to resolve
such situations
Inputs, updates and maintain data in various software applications
Maintains physical filing and retrieval systems, organizing members files for easy efficient
retrieval
Experience in booking meeting rooms and programs for seniors
Processes all incoming mail including sorting, processing, date stamping, distributing and
delivering mail to the appropriate department and/or person
Client service representative in providing information and assistance to the public.
CUSTOMER SERVICE EXPERIENCE

Hudson's Bay Company Toronto, ON

Sales Associate

October 2016 to present

Greeted customers in a friendly, professional manner and discussed type and quantity of
merchandise and service requested.
Assisted in the display and preparation of merchandise of sale.
Experience in retail sales environment.
Prepared sales and accepted cash, credit card, or debit payments.
Maintain day to day operation of retail store.
Deal with day to day customer service interactions.
Resolve conflict with customers who are unsatisfied with their purchases.

VOLUNTEER EXPERIENCE
Fairbank Community Center
Camp Counsellor

July 2013 August 2013

Assist the camp counselors with the planning, developing, leading and evaluating a variety of
summer programs
Assist the camp counselors to provide a fun, safe, and meaningful program for children aged 3-12
years of age
Assist with the setup of equipment for activities and ensure equipment available and safe working
conditions
Provided leadership and was responsible for the safety and well-being of campers both
physically, socially, and emotionally
Takes action to deal with the incidents, problems and emergencies and parents concerns
Supervise the children during their lunch time
Interact with staff, participants, parents/caregivers and other community members and agencies
to provide program information

ACHIEVEMENTS
Grade 9 Honour Roll
Grade 10 Honour Roll
Grade 11 Honour Roll

June 2014
June 2015
June 2016

EDUCATION
Chaminade College
Ontario Secondary School Diploma (OSSD)

September 2013 to June 2017

CERTIFICATIONS
Emergency First Aid Certified
References available upon request