Survey Form

Impact of Corporate Social Responsibility practices on Company

performance
Dear Respondent,
Greetings!
My name is Kaniz Fatema and I am a student of BBA student of University of Dhaka Currently
doing Thesis under the instruction of Sadia Afrose, Associate professor, Department of
Accounting and Information Systems, University of Dhaka.
My topic of research is Impact of Corporate Social Responsibility practices on Company
performance with the view from telecommunication industries in Bangladesh. Corporate
Social Responsibility (CSR) is increasingly being seen as an important strategy for sustainable
businesses.
The objective of my research is to understand whether there is a relationship between corporate
social responsibility towards stakeholders and financial performance. The stakeholders included
are employees, customers, communities, owners and environment.
The term Corporate Social Responsibility is defined to include all activities undertaken by an
enterprise going beyond the legal compliance and bringing about a positive contribution at the
workplace, environment, market or community.
I request you to kindly spare a few minutes of your valuable time to fill up the questionnaire.
Your responses would be used only for research purposes and complete confidentiality would be
maintained.

Kaniz Fatema
Department of AIS
University of Dhaka
Email: nourin2344@gmail.com

A. General Questions (Demography)

Please tick in the appropriate answers

1. Which of the following groups represents you?

2534 years
3544 years
4554 years
5564 years

2. What is your education level?

Degree
Master Degree
Doctor of Philosophy
Professional qualification
Others (Please specify)

3. How long have you held your current position in the company?
Less than 2 years
35 years
68 years
911 years
More than 11 years
4. Would you like to receive a copy of the summary report of the study?

Yes
No

5. If yes, please fill in the form below or just attach your business card
Name: ..................................................................................................................................
Position: ..............................................................................................................................
Postal Address: ...................................................................................................................
..........................................................................................................................................
E-mail: ................................................................................................................................
Telephone: ..........................................................................................................................
B. Interview Questions
Please tick (
Important; 2 = Less important; 1 = None)
Number
Question

5 = Critical; 4 = Most important; 3 =

Environmental Relations
Env1

Organising programmes for caring the environment

Env2

Organising programmes for cleaning the environment

Env3

Planting trees: herbal and avoiding soil erosion

Env4

Organising study programme for saving the environmentCommunity Relations

Com5

Building up houses for homeless people: tsunami affected people

Com6

Organising video/audio programmes and short films for

understanding safety: road rules, healthy foods, first aids, preventing
deceases, respect to each other etc.

Com7

Marinating the parks and towns

Com8

Supporting services for elders, children and disabled person

Com9

Organising first aid programmes; safety programmes

Com10

Organising sports activities

5 4 3 2 1

Com11

Organising mental relief activities (Musical shows for disable person,

exhibitions etc.)
Employee Relations

Emp12

Training and development

Emp13

Health and Safety programme

Emp14

Equal and impartial employment policy

Emp15

Trade Union development

Emp16

Welfare facilities: transport; insurance; sports; organising functions

Emp17

Grievances handling, Formal leaves system

Emp18

Two way communication system, Formal recruiting, promotion and

firing system

Emp19

Financial benefits

Emp20

Organising day care centres and pre-schools children

Emp21

Prevention child labour, Labour discrimination (Women)

Emp22

Providing employees job facilities: rest rooms, toilets

Emp23

Organising day care centres and pre-schools children

Education

Edu24

Organising education seminars for students and teachers for

updating syllabuses and preparing for the exams

Edu25

Donations books, uniforms and foods and building up libraries in

school level

Edu27

Encouraging scholarship students to continue their educations up to

the universities

Edu28

Organising English language support programme for rural areas

student

Edu29

Organising disability support activities (Braille keyboards, text to

speech programmes, learning aids for slow learners)

Edu30

Organising skill development programme for undergraduates and

school leavers

Edu24

Organising formal day care centres and pre-schools

Customers

Cus 31

Offers quality products and services

Cus32

Provides information that is truthful and useful

Cus33

Respects the rights of consumers

Cus34

Providing after sales services

Health

Hea35

Organising Dengue, HIV and rebels preventing programmes

Hea36

Organising blood donation campaign

Hea37

Organising health care camps for elders and children

Hea38

Supporting services to government hospitals. Donating beds,

equipment, theatres and additional buildings

Hea39

Providing scholarships for medical students, doctors for further

education

Thank you very much for taking the time to complete this questionnaire. Your help in providing this
information is greatly appreciated. If there is anything else you would like to tell me about, please do so
in the space provided below.