Concept of ISO

Relation with Quality Control

CONCEPT OF ISO

INTRODUCTION
Formulated by International Standards Organization

(founded in 1946 in Geneva, Switzerland).

The first standards were issued in 1987.
The current version of the standard is known as the
ISO 9000 series.
The three standards of ISO 9000 are:
ISO 9000:2000 Quality. Management System-

Fundamentals and Vocabulary

ISO 9001:2000 Quality Management System-Requirements
ISO 9004:2000 Quality Management System-Guidelines for
Performance Improvement

 ISO:9000 series standards call for integration of all activities

which have a direct or indirect effect on the quality of a
product or services.
It defines the basic concepts and specifies the procedure and
criteria to ensure that the outgoing product meets the
customers requirements.
The quality standards are designed to be user-friendly.
There is no compulsion to get ISO:9000 certification.
ISO:9000 series standards tells the suppliers and manufactures
what is required of quality oriented working system.

Management
Responsibility
Quality system
Contract Review
Design Control
Document Control
Purchasing
Purchasers Supplied Products
Product Identification and Traceability
Process Control
Inspection and testing
Inspection

Measuring and Testing Department

Inspection and Test Status
Non-Conformity Control
Corrective Actions
Handling
Storage
Packing and Delivery
Quality Records
Internal Quality audits
Training
Services and Statistical techniques

Benefits of ISO:9000
It is internationally accepted series of quality standards.
It helps in achieving consistency, economy and cost effectiveness.

It increases customers confidence.

It reduces the need for inspection by the buyers.
The ISO certification by a company is a source of motivation.

Drawbacks of ISO:9000
It adds cost but not value
It causes over certification

It needs lot of internal audits

It increases involvement of Government

It is not foolproof or hall mark of quality

CONCEPT OF QUALITY CONTROL

Refers to the process of striving to produce a

perfect product.
Requires a series of measures requiring an
organized effort.
Prevent or eliminate errors at every stage in
the production.

Quality Management Principles of

ISO:9000
Customer Focus
Leadership - A Commitment To Quality By The Leaders
Of The Organization.
Involvement Of People - Everyone In The Organization
Having A Part To Play.
Making Sure That Those Processes Which Create
Quality Are Identified.
Continual Improvement Of The System.

Pursuit of excellence through constant,

never ending improvement by all the
employees in an organization.

Links between ISO:9000 and TQM

In the context of philosophy of TQM,

International Organization for Standards

(ISO) has made a comprehensive and
integrated approach to achieve TQM.
ISO:9000 series lay down guidelines, codes,
standards and specifications to evolve TQM
system, necessary to manufacture quality
products ensuring cost effectiveness and
customer satisfaction

Links between ISO:9000 and TQM

ISO system is thus a component of TQM

aiming at continuous improvement.

International Organization for Standards
(ISO) has published a series of standardized
documents called ISO-9000 series in the year
1987.
ISO-9000 Standards on quality provide a
sound basis for TQM.
Strict compliance with ISO leads to TQM.

COMMETMENT
OF TOP
MANAGEMENT

QUALITY
TOOLS &
TECHNIQUES

TEAM WORK

ISO:9000

TQM