PERSONAL

DATA
Name : RISA RACHMATIAH
Sex : Female
Birth Date : October 27th, 1988
Nationality : Indonesia
Marital Status : Single
Health : Healthy
Height / Weight : 168 cm / 58 Kg
Mobile Phone : 081290767767 / 08567001567
E-mail : risarachmatiah@gmail.com

FORMAL EDUCATIONAL BACKGROUND
1994 2000 : SD Negeri Gunung Putri V, Bogor.
2000 2003 : SLTP PGRI Citeureup, Bogor
2003 2006 : SMA Muhammadiyah 11 - Rawamangun, Jakarta
2006 2011 : Universitas Esa Unggul - Faculty of communication.
Computer Skill : MS World Office, MS Excel, MS Power Point & Oracle Applications.
Language Skill : English & Bahasa Indonesia
Tarakanita College : Advanced Level of Office Administration


WORKING EXPIRIENCE

Customer Service Representative (CSR) at PT. IndosatTbk (since Nov 2011 Dec 2012
Job Description :

- Main objectives are to handle , responsible, manage for customers requirement &
complain in daily operational activity.

- Giving an explanation to the customer who will go a broad such as : telephone/ sms/
Internet expense & roaming fee.

- Coordinating with Head office to ensure an availability of stock replacement card.

- To do product selling, starter pack & voucher prepaid.

- Follow up customer problem, data updating & document filling

- Reporting to the manager for all customer care


Secretary & Marketing support (since Jan 2013 Sep 2014) at PT. Kalibondo Jaya Utama
Job Description :

- Taking care of the manager working agenda, Taxation affairs.

- Arranging meeting schedule with client or principal.

- Making minutes meeting

- Responsible for office financial and absenteeism

- Handling order to the principal from creating PO until handling the invoice.

- Reporting to the manager for report weekly

- Documentation filling.