Professional Documents
Culture Documents
Realizing Infrastructure
for Sustainable Development
Because of the importance of the role of infrastructure, then the management and the operation
shall be taken into account in the economic development planning. Equitable of infrastructure
development, gives significant impact and contribution to the equitable of economic development.
Furthermore, adequate road infrastructure will be directly proportional to increasing economic
growth and sustainable development.
In accordance with its Vision and Mission, Jasa Marga consciously understands its existence as
a developer and operator of the toll roads, has duties to realize the toll roads infrastructure that
support the sustainable development. It is a means of devotion to the nation directly to contribute
in supporting the economic growth program launched by the Government. With a capital of
experience and capacity of Jasa Marga, the Company is very optimistic to take on the role and the
opportunity to realize the better construction of toll roads in Indonesia.
Jasa Marga encourages more efficient and faster business process so that such challenge and big
opportunity can be achieved and implemented. The performance of qualified management and
operation of toll roads is a commitment in achieving the Companys growth, as well as a form of
Jasa Margas contribution to deliver the best infrastructure to support the countrys economic
growth sustainably.
1 TABLE OF CONTENTS
2 GRI G4 Core Index
6 Sustainability Performance Highlights
8 Economic Performance
9 Environmental Performance
10 Social Performance
TABLE OF
CONTENTS
12 GREEN BUILDING
14 SUSTAINABILITY PERFORMANCE
HIGHLIGHTS 2015
Reporting Period
Referensi Standar GRI G4 Core
Boundary Report
Process of Determining Report Content
Determining Materiality Matrix
Determining Materiality Aspects and Boundary
External Assurance
Contact Address
76 ENSURING SUSTAINABILITY OF
ECONOMIC GROWTH
79 Economic Performance Achievement
80 Distribution of Economic Value
81 Contribution to the State
92 SYNERGY IN ENVIRONMENTAL
MANAGEMENT
95
97
98
99
101
102
103
Index
Indicator
Description
22, 24
Organization Profile
G4-3
Organization Name
36
G4-4
G4-5
36
G4-6
Operation Area
39
G4-7
G4-8
Market Share
78
G4-9
43
G4-10
Employees Distribution
108
G4-11
113
G4-12
Supply Chain
75
G4-13
44
G4-14
G4-15
75
G4-16
75
37, 40
36, 44 ,45
42, 75
G4-17
List of Subsidiaries
G4-18
29
G4-19
30
G4-20
List of Boundary
30
G4-21
30
G4-22
27, 28
G4-23
27, 28
29, 38
Index
Indicator
Description
Stakeholders
G4-24
List of Stakeholders
73
G4-25
73
G4-26
73
G4-27
73
Report Profile
G4-28
Reporting Period
27, 28
G4-29
27, 28
G4-30
Reporting Cycle
27, 28
G4-31
Contact Person
27, 32
28
Assurance
G4-33
External Assurance
32
Governance
G4-34
Governance Structure
53, 54
49, 69
79
G4-EC1
80
109
G4-EC5
110
Index
Indicator
Description
125
G4-EC7
125
G4-EC8
125
CATEGORY: ENVIRONMENTAL
Aspect: Energy
G4-DMA
95
G4-EN3
97
G4-EN6
98
Aspect: Emission
G4-DMA
G4-EN15
G4-EN19
99
97, 100
109
106
G4-LA1
Employee Turnover
113
G4-LA2
Benefits provided to full-time employees that are not provided to temporary employees
108, 110
117
G4-LA6
118
G4-LA8
Health and Safety topics covered in PKB (Formal Agreements with Trade Unions)
117
112
G4-LA9
112
G4-DMA
117
G4-LA12
108
Index
Indicator
Description
110
75
G4-LA14
75
113
G4-HR4
113
75
G4-HR10
75
SUB-CATEGORY: SOCIETY
Aspect: Local Communities
G4-DMA
123
G4-SO1
Percentage of operations with implemented local community engagement, impact assessments, and
development programs
124
Aspect: Anti-corruption
G4-DMA
65
G4-SO4
65
84
G4-PR5
90
SUSTAINABILITY PERFORMANCE
HIGHLIGHTS
1
Economic Performance
Environmental Performance
Social Performance
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
1. Economic Performance
9.85
9.17
2014
Rp9.85 Trillion
Operating Revenues
2015
Rp1.30 Trillion
Comprehensive Income for the Current Year
(in Trillion Rupiah)
1.30
1.18
2014
2015
Tax Payment
(in Billion Rupiah)
Rp1.01 trillion
Contribution to the State
702.10
1,015.08
2014
2015
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
2. Environmental Performance
Reforestation
By 2015, the number of trees planted by 57,088
different species of trees, including the trees of
mahogany, trembesi, acacia and other trees.
Waste Management
Implemented by sorting the organic waste and
organic as well as B3 waste at Working Unit.
Improved waste management at the toll gate is
also done as evidence of the Companys concern
as well as to the fulfillment of Minimum Service
Standards.
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
CO2
Remarks from
President Director
About Sustainability
Report 2015
3. Social Performance
10
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
11
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
GREEN BUILDING
12
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
in the construction.
One of the materials used in the construction are coal
combustion waste (ice ash?) that is used as a mixture of
concrete.
13
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
SUSTAINABILITY PERFORMANCE
HIGHLIGHTS
DESCRIPTION
2014
2015
ECONOMIC PERFORMANCE
Financial Performance (Rp million)
Operating Revenues
9.173,82
9.848,24
Operating Income
3.072,72
3.477,67
1.237,01
1.319,20
1.180,22
1.302,38
209,08
215,64
1.954,39
1.649,71
Payment to Employees
1.288,70
1.585,76
313,04
294,22
Payment of Taxes
702,10
1.015,08
1.117,38
1.172,06
537,10
491,20
Payment of Interest
Payment to Dividend
SOCIAL PERFORMANCE
Employee Diversity
3.661
3.515
1.031
1.046
0,06
0,02
13,49
15,04
9,90
8,91
Partners
373
451
Customer
Customer Satisfaction Index (scale 1-6)
Scrapping Filling Overlay/SFO Fund (in Rp billion)
Repair Cost of Toll Road Service (Rp billion)
14
4,41
4,2
1.078.659,51
294
507,07
296
Jasa Marga
Governance
Prioritize
Customer
Satisfaction
Ensuring Economic
Growth
Synergy in
Environmental
Management
Qualified Human
Resources
Development
DESCRIPTION
Assurance of
Occupational Health
and Safety
2014
Community
Welfare
2015
ENVIRONMENTAL PERFORMANCE
Disbursement of Nature Preservation Fund (Rp million)
Energy Consumption
Total Electrical Energy Consumption (KWh)
Total Electrical Energy Consumption in Rp billion
Sources of Primary Energy Consumption (Liter)
Consumption of Water Volume Taken from PDAM (m3)
Reforestation
Trees Planting (trees)
772
5.600
50.007.156
.....
52,86
10.782.618.479
1.511.816
2.522.247
788.550,57
16.059.544,76
127.000
57.088
15
Event HIghlight
Award
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Event Highlights
18
31 January
2 February
10 April
22 May
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
26 March
12 July
Award
06 August
14 August
19
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
25 August
26 August
07 October
Jasa Marga Achieved CSR Nusantara
Awards 2015
Jasa Marga achieved CSR Nusantara Awards 2015 for
the category of Education Quality Improvement and
Coaching Program for Street and Dropout Children in CSR
Festival Nusantara 2015 (CSR Fest) held by The La
Tofi School of CSR in Yogyakarta. In addition to giving
awards, also held discussions about looking for permanent
solution on cessation of fires through CSR and held
congressional of CSR Stakeholders with the theme
Membangun Sinergi CSR dari Berbagai Pemangku
Kepentingan.
20
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Quality Certification of
Toll Road Management
Certification of OHSAS 18001:2007
No.
Audit
Body
Certification
Since
Certification
Since Validity
Period
Applicable
Certificates
Registration
Number
Audit
Body
Certification
Since
Certification
Since Validity
Period/
Applicable
Certificates
Registration
Number
Branch
Jagorawi
SGS
2011
23/03/2014
untill.
23/03/2017
ID11/1102954096
SGS
2000
23/08/2014
untill.
23/08/2017
ID00/17172
CawangTomangCengkareng
SGS
2011
03/03/2014
untill.
03/03/2017
ID11/1102954092
SGS
2005
15/02/2014
untill.
15/02/2017
ID04/D0554
JakartaCikampek
SGS
2011
31/01/2014
untill.
31/01/2017
ID11/1102954070
SGS
2005
04-02-2014
untill.
04/02/2017
ID05/
D0550.01
JakartaTangerang
SGS
2011
04/01/2013
untill.
04/01/2016
ID11/1102954016
SGS
2013
22/06/2013
untill.
22/12/2016
ID04/D0516
Purbaleunyi
SGS
2013
28/12/2013
untill.
28/12/2016
ID11/1102954054
SGS
2004
22/12/2013
untill.
22/12/2016
ID04/D0515
Semarang
SGS
2014
25/10/2014
untill.
25/10/2017
ID11/01882
SGS
2005
06/01/2014
untill.
06/01/2017
ID05/
D0530.01
Palikanci
SGS
2012
24/09/2015
untill.
24/09/2018
ID12/02180
SGS
2004
21/07/2013
untill.
21/07/2016
ID04/D0439
SurabayaGempol
SGS
2011
10/05/2014
untill.
10/05/2017
ID11/1102954122
SGS
2001
19/04/2013
untill.
19/04/2016
ID04/D0376
Belmera
SGS
2014
21/09/2014
untill.
21/09/2017
ID14/02870
SGS
2004
12/10/2013
untill.
12/10/2016
ID04/D0481
21
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
(G4-1)
22
Yours faithfully,
Refly Harun
President Commissioner/
Independent Commissioner
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Refly Harun
President Commissioner
23
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
(G4-1)
The sustainable competitive excellencce can only be achieved through the balance between profit, social welfare (people)
and preservation of nature (planet). Managements commitment and initiative of Jasa Marga in implementing the concept
of triple bottom line become an inseparable part of the daily strategy and business processes.
Dear our honored Stakeholders,
The business sustainability of Jasa Marga as a gift that we
should be grateful and we must maintain through the best
efforts to achieve through a brilliant performance growth.
To achieve this, the commitment and solid cooperation of all
parties between management and employees are needed,
and supported by a harmonious relationship between the
Company and its stakeholders.
Yours faithfully,
Adityawarman
President Director
24
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Adityawarman
President Director
25
ABOUT SUSTAINABILITY
REPORT 2015
1
Reporting Period
Boundary Report
External Assurance
Contact Address
Picture :
Cikarang Toll Gate
Jakarta-Cikampek Toll Road3
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
Reporting Period
Always delivering added values for
We are committed to prepare and deliver
the stakeholders is a real action
Sustainability Report annually. The 2015
Sustainability Report provided information with
implemented by Jasa Marga
reporting period from 1 January 2015 to 31
2015. The topic and content of the
(Company) as part of its commitment December
report are based on the materiality principle
for the stakeholders. The report disclosed
in maintaining the sustainable
information covering the overal economic,
business. This was implemented by
environmental and social performances.
preparing Sustainability Report that
The information disclosed in this report can
be used as the reference for investors and
is specifically explained the strategy
stakeholders in making decision including
creditors, employees union, suppliers, customers,
and performance of Jasa Marga
government, and other stakeholders. This
in ensuring the sustainability of its
sustainability report also maintains the
continuity of information with the previous
business and other business-related
reports to reflect the Companys sustainable
growth. With this report, the
from the perspective of Triple Bottom performance
stakeholders can assess the implementation of
corporate social and environmental responsibility
Line (TBL) comprising of people,
implemented by Jasa Marga as mandated by the
planet, and profit.
prevailing rules and regulations.
(G4-28)
Referensi Standar
GRI G4 Core
28
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Boundary Report
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Process of Determining
Report Content
Step 1
IDENTIFICATION
Sustainability Context
Step
2
Materiality
Step
3
Complete
Sustainability
Report
2015
Stakeholders Inclusiveness
Step
4
Sustainability
Context
Stakeholders
Inclusiveness
29
Remarks from
President Director
About Sustainability
Report 2015
Employee
Welfare
High
Remarks from
President
Commissioner
Quality of Service
Community Development
Supplier of Partners
Medium
Determining
Materiality
Matrix
Human Rights
Low
Sustainability
Performance 2015
Sustainability
Performance
Highlight
Low
Medium
High
Determining
Materiality Aspects
and Boundary
Security
30
lector
Col
l
l
To
Subsidiaries
Para
m
e
dic
s
ice
rv
Clea
nin
gS
e
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Boundary
Aspect
Subsidiary
Outside the
Company
Category: Economy
Economic Performance
Market Presence
Economy Impact
Category: Environmental
Energy
Emissions
Category: Social
Employment
Occupational Health and Safety
Training and Education
Diversity and Equal Opportunity
Labour Practices Assessment of Suppliers
Freedom of Association and Collective Labour
Agreement (PKB)
Human Rights Assessment of Suppliers
Local Community
Anti-corruption
Product and Service Labelling
31
Sustainability
Performance
Highlight
Sustainability
Performance 2015
External Assurance
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
(G4-33)
Contact Address
Kantor Pusat
Head Office
Plaza Tol Taman Mini Indonesia Indah,
Jakarta 13550, Indonesia
Phone : +6221 841 3630, 841 3526
Fax : +6221 841 3540
webiste : www.jasamarga.com
e-mail : jasmar@jasamarga.com
sekper@jasamarga.co.id
32
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Laporan Penerapan
Global Reporting Initiative (GRI) G4 Core
33
COMPANY PROFILE
1
Organization Scale
Significant Changes
Organization Structure
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
36
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Based on the Companys Articles of Association, in addition to the main business activity, the Company also conducts
supporting business, comprising of:
1. Property development in the areas near with the toll road corridors.
2. Services development for businesses related with the mode of transportations, liquid/solid/gas material distribution,
information facility networks, technology and communication, related with the toll road corridors.
3. Services and trading for toll road construction, maintenance and operation.
Jasa Marga operates 11 toll road sections managed by 9 branches and 14 subsidiaries, with detail as follows: (G4-4)
Branch Office
Length (KM)
Jagorawi
59
Jakarta - Tangerang
Jakarta - Tangerang
33
Surabaya - Gempol
Surabaya - Gempol
49
Jakarta - Cikampek
Jakarta - Cikampek
83
Purbaleunyi
Semarang
Semarang Seksi A B C
25
Belmera
43
Palikanci
Palimanan - Kanci
26
Head Office
49
24 and 14
59 and 64
In addition, the Company also runs other business through branches as follows:
Branch Office
Type of Business
Management of rest area on the toll roads and gas station (SPBU)
*) In January 2016, liquidated and transferred to PT Jasa Marga Property (JMP, subsidiary)
37
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Meanwhile, the subsidiary of PT Jasa Marga (Persero) Tbk. presented in the following table:
JASA MARGA SUBSIDIARIES (AS OF 31 DECEMBER 2015) (G4-17)
38
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
(G4-6)
39
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
01
JAGORAWI
(JAKARTA-BOGOR-CIAWI)
JAKARTA - TANGERANG
03
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
2005
1978
2005
1984
2005
1984
LENGTH (K M)
LENGTH (K M)
LENGTH (K M)
59.004 0
33.004 0
14.304 0
07-07-2006
07-07-2006
07-07-2006
04
(JIRR)
05
JAKARTA - CIKAMPEK
06
PADALEUNYI
(PADALARANG- CILEUNYI)
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
2005
1987
2005
1988
2005
1990
LENGTH (K M)
LENGTH (K M)
LENGTH (K M)
23.55 40
83.004 0
64.40 40
07-07-2006
07-07-2006
07-07-2006
07
CIPULARANG
(CIKAMPEK- PURWAKARTAPADALARANG)
08
PALIKANCI
(PALIMANAN-KANCI)
09
SEMARANG
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
2005
2003
2005
1998
2005
1983
LENGTH (K M)
40
02
LENGTH (K M)
LENGTH (K M)
58.504 0
26.304 0
24.75 40
07-07-2006
07-07-2006
07-07-2006
Company
Profile
Jasa Marga
Governance
10
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
SURABAYA - GEMPOL
Synergy in
Environmental
Management
11
Qualified Human
Resources
Development
BELMERA
(BELAWAN-MEDAN-TANJUNGMO RAWA)
Assurance of
Occupational Health
and Safety
12
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
2005
1986
2005
1986
2005
1991
LENGTH (K M)
49.00 40
ENGTH (K M)
42.704 0
LENGTH ( KM)
43.104 0
07-07-2006
07-07-2006
07-07-2006
* Tidak Termasuk J
13
ULUJAMI-PONDOK AREN
14
15
ORR Seksi S
JJORR W2 UTARA
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
2005
2001
2009
2009
2005
2014
LENGTH (K M)
5.55
40
ENGTH (K M)
11.0
LENGTH (K M)
45
7.70
40
07-07-2006
29-05-2006
07-07-2006
16
CENGKARENG-KUNCIRAN
YEAR CONCESSION
STARTS
--
not yet
constructed
OPERATED
SINCE
--
Land
Acquisition
LENGTH (K M)
14.19 35
17
KUNCIRAN-SERPONG
18
SEMARANG-SOLO
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
not yet
constructed
Land
Acquisition
2010
2011
LENGTH ( KM)
11.193 5
LENGTH (K M)
72.644 5
02-03-2009
22-09-2008
15-12-2006
Community
Welfare
41
Sustainability
Performance
Highlight
19
Sustainability
Performance 2015
SURABAYA-MOJOKERTO
YEAR CONCESSION
STARTS
2007
OPERATED
SINCE
2011
LENGTH (K M)
36.274 2
DATE OF PPJT SIGNING
06-04-2006
22
20
Remarks from
President
Commissioner
Remarks from
President Director
GEMPOL-PASURUAN
YEAR CONCESSION
STARTS
2013
OPERATED
SINCE
GEMPOL-PANDAAN
2012
ENGTH (K M)
34.154 5
2015
LENGTH (K M)
19-12-2006
MEDAN-KUALANAMUTEBING TINGGI
24
SO LO-NGAWI
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
2012
2013
--
OPERATED
SINCE
13.61 37
23
21
About Sustainability
Report 2015
YEAR CONCESSION
STARTS
29-05-2006
LENGTH (K M)
LENGTH (K M)
OPERATED
SINCE
LENGTH (K M)
10.00 45
61.704 0
90.103 5
16-12-2011
05-01-2015
28-06-2011
25
NGAWI-KERTOSONO
26
CINERE -S ERPONG
YEAR CONCESSION
STARTS
OPERATED
SINCE
YEAR CONCESSION
STARTS
OPERATED
SINCE
LENGTH (K M)
42
LENGTH (K M)
87.023 5
10.14 35
28-06-2011
28-06-2011
Company
Profile
Jasa Marga
Governance
Prioritize
Customer
Satisfaction
Ensuring Economic
Growth
Organization Scale
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
(G4-9)
Jasa Marga is operating in Sumatera, Java and Bali islands, with the support of 4,561 employees. Below is the
organization scale of Jasa Marga from the aspect of Human Resources, Finance, and Products and Services.
Jasa Marga Organization Scale (G4-9)
Description
Total employees (person)
Reporting Period
2013
2014
2015
4.875
4.692
4.561
10.271
9.173
9.848
Assets
28.064
31.859
36.724
Liabilities
17.875
20.839
24.356
Equity
10.189
11.021
12.368
42,7
42,7
59
59
59
83
83
83
33
33
33
122,9
122,9
122,9
5,55
5,55
5,55
23,55
23,55
23,55
14,3
14,3
14,3
42,7
0 out of 61,7
43
43
43
26,3
26,3
26,3
3,8 out of 11
3,8 out of 11
5,8 out of 11
0 out of 14,2
0 out of 14,2
0 out of 14,2
0 out of 11,2
0 out of 11,2
0 out of 11,2
24,75
24,75
24,75
7,67
0 out of 10,2
0 out of 90,1
49
49
49
0 out of 34,15
0 out of 34,15
0 out of 34,15
13,61
13,61
13,61
0 out of 87,0
10
10
10
43
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Significant Changes
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
(G4-7)
Several events in 2015 resulted in significant changes to the operation of Jasa Marga or subsidiaries. Significant changes
are as follows:
1. Direksi Changes on the Board of Commissioners and Directors
Based on the resolutions of Annual General Meeting of Shareholders (AGMS) dated 18 March 2015, concerning the
approval of composition of the Board of Directors and Commissioners members as follows:
Composition of the Companys Board of Directors Members
1.
Sdr. Adityawarman
President Director
2.
Sdr. Hasanudin
Director
3.
Independent Director
4.
Director
5.
Director
6.
Director
44
1.
2.
Commissioner
3.
Commissioner
4.
Independent Commissione
5.
Commissioner
6.
Sdr. Hambra
Commissioner
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
6.
7.
8.
9.
10.
11.
(G4-7)
To support the expansion and development of Jasa Marga, in 2007, Jasa Marga released 30% of its shares to public by
listing on Indonesia Stock Exchange with stock code: JSMR. Below is the Highlight of Share Ownership Composition per
31 December 2015.
Share Ownership Composition of JSMR (per 31 Desember 2015)
Description
Government of RI
Total
Shareholders
Total Shares
(Share)
Composition
(%)
4.760.000.000
70,00
9.325
2.040.000.000
30,00
8.128
101.038.124
1,48
Indonesia Institutions/Enterprises
83
256.409.537
3,77
Insurance
78
218.942.200
3,21
Foundation
18
9.511.700
0,14
Cooperation
Public
Government of RI
Indonesian Individual
963.481
0,01
Pension Fund
141
90.985.600
1,33
Mutual Fund
204
279.306.123
4,10
44
1.060.000
0,01
623 15,90
1.081.783.235
15,90
9.326
6.800.000.000
100,00
Foreign Investor
Individual
Foreign Institutions
TOTAL
45
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
Organizational Structure
PRESIDENT DIRECTOR
Adityawarman
BUSINESS DEVELOPMENT
DIRECTOR
Hasanudin
Prihambodo
INTERNAL
AUDIT
OPERATION MANAGEMENT
DIVISION
Haris Prayudi
Truly Nawangsasi
Tarull M. Hutapea
Heli Winarso
CORPORATE
SECRETARY
RELATED BUSINESS
DEVELOPMENT DIVISION
MAINTENANCE
DIVISION
Mohammad
Sofyan
D. Hari Pratama
Reza Febriano
Nixon Sitorus
BRANCH OFFICES
COMMUNITY DEVELOPMENT
PROGRAM UNIT
46
OPERATION
DIRECTOR
Prihandayani
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
FINANCE DIRECTOR/
INDEPENDENT DIRECTOR
Reynaldi Hermansjah
CORPORATE PLANNING
DIVISION
Assurance of
Occupational Health
and Safety
Community
Welfare
Dedi Krisnariawan
HUMAN CAPITAL
SERVICES DIVISION
INFORMATION TECHNOLOGY
DIVISION
NON-TOLL ROAD
SUBSIDIARIES
Sastra
GENERAL AFFAIRS
DIVISION
47
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
VISION
Vision Explanation:
The explanation of leading company is as follows:
Having relatively high financial soundness in the industry and providing long-term
investment value
Becoming market leader in the industry
Constantly making innovation in order to provide excellent quality of products and
services
Having social responsibility to the community and environment
Having qualified Management
Becoming role model in Human Capital management for other companies and being
chosen as the place for having a career by talented people
48
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
MISSION
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Mission Explanation:
The Company consciously understands its existence in performing its
business activities as toll roads developer and operator, the Company
has duties to realize the acceleration of toll road development to support
economic growth program launched by the Government. In addition,
the Company also understands that the existence of toll roads operated
by the Company needs to benefit the toll road users requiring efficient
and reliable toll roads as well as free-flowing distribution of goods and
services.
Corporate Values
Jasa Marga has set Core Values
that serves as guiding principles
in behavior and decision making.
Such values were established
on the foundation of four main
principles jointly recognized
and developed comprising of:
Trustworthy, Agile, Qualified, and
Respectful. (G4-56)
49
Stakeholders Management
Supply Chain
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Implementation of excellent
and consistent Good Corporate
Governance (GCG) is necessary in
achieving sustainable performance
growth. The GCG implementation
can improve the performance of Jasa
Marga, that enables the optimization
of the share values in the long-term
by taking into account the entire
stakeholders.
Jasa Marga understands the GCG implementation with
wide perspective as a supporting performance system
and fulfillment of compliance aspect towards some rules
and regulations. Furthermore, it is an awareness that is
implemented into culture in ethical business.
GCG development of the Company complied and adopted towards changes on the rules and regulations as
best practices of corporate governance. In implementing GCG principles, Jasa Marge refers to the Regulation of
Minister of SOEs No. PER-01/MBU/2011 dated 1 August 2011 concerning the implementation of Good Corporate
Governance in SOEs, with the latest amendment in Regulation of Minister of SOEs No. PER-09/MBU/2012 stipulated
that SOEs shall operate by upholding the GCG principles comprising of transparency, accountability, responsibility,
independency, and fairness.
Jasa Marga strives to implement GCG, both independently or supported by independent party in achieving
sustainable corporate governance.
52
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
(G4-34)
To become a growing and highly competitive company, Jasa Marga has determined policy
and structure of Good Corporate Governance by taking into account the GCG principles in
accordance with the prevailing rules and regulations. Jasa Marga has full commitment and
consistently implement GCG by referring to the formal rules that become the foundation for the
Company in implementing GCG.
Such commitment is stated in the policies/internal guidance concerning the GCG
implementation through the decision of the Board of Directors, among others are: Code of
Corporate Governance, Code of Conduct, Conflict of Interest Guidelines, Whistleblowing System
Guidelines, Gratification Handling Guidelines, Board Manual of the Board of Commissioners and
Directors, Division of Duties and Authorities of the Board of Directors, the Board of Directors
Meeting Manual and other policies.
Board Manual
Good Corporate
Governance Guidelines
Whistleblowing
System Guidelines
Code of
Conduct
Other Policies
53
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
To support the effectiveness of GCG implementation, the Company has continuously implemented socialization and
internalization of GCG policies to entire Jasa Marga employees and stakeholders. This was taken to ensure that all Jasa
Marga employees are able to implement GCG as culture in daily practices.
By referring to Law No. 40 year 2007 concerning Limited Liability Company, Article 1, the governance structure of Jasa
Marga has determined the main Corporate Organ consists of General Meeting of Shareholders, Board of Commissioners
and Directors and Supporting Organ consists of Committees under the Board of Commissioners. So that the governance
structure of Jasa Marga comprising of:
General Meeting of Shareholders, to be called as GMS is the highest corporate organ in the company that has the
authority that is not granted to the Board of Directors or Commissioners within the limit stipulated in the prevailing
rules and regulations and/or Articles of Association.
Board of Commissioners is corporate organ that is collectively responsible for performing supervision in general and/
or specific in accordance with Articles of Association and giving advice to the Board of Directors, as well as ensuring
the compliance towards all rules and regulations, and supervising the GCG implementation in the Company.
The Board of Directors is the corporate organ who is authorized and fully responsible on the Companys
management for the benefit of the Company, in accordance with the Companys goals and objectives and
represent the Company, both within or outside the court in accordance with the prevailing Articles of Association.
The complete Governance Structure of Jasa Marga specifically in implementing GCG principles are as follows: (G4-34)
GMS
Legal and
Compliance
Division
- Employment
- Contract
Board of
Commissioners
Internal Audit
Directors
Corporate
Secretary
Risk
Management
GCG Compliance
and Capital
Market
Investor
54
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
55
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Board of Commissioners
The Board of Commissioners is a corporate organ who is
responsible collectively to supervise and provide advice
to the Board of Directors and ensure the compliance
towards all rules and regulation, and supervise the GCG
implementation in all levels or organization levels. The
Board of Commissioners in primus inter pares is chaired
and coordinated by the President Commissioner. Each
member of the Board of Commissioners has same position
in implementing its duties. The members of the Board of
Commissioners are appointed and dismissed by GMS.
The Board of Commissioners responsibility to GMS is
part of the accountability, supervision and counseling on
the Companys management conducted by the Board of
Directors in implementing Good Corporate Governance
principles.
In implementing his duties, the Board of Commissioners
is referring to the Board Manual for the Board of
Commissionersmembers of PT Jasa Marga (Persero) Tbk
in Chapter II on Board of Commissioners as follows:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
56
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Position
Representative of
Shareholders
Agoes Widjanarko
President Commissioner
Independent Commissioner
Independent
Independent Commissioner
Independent
Ibnu Purna
Commissioner
Akhmad Syakhroza
Commissioner
Commissioner
Board of Commissioners of Jasa Marga Based On Annual Gms Resolution On 18 March 2015
Name
Position
Representative of
Shareholders
Refly Harun
President Commissioner/
Independent Commissioner
Independent
Akhmad Syakhroza
Commissioner
Commissioner
Taufik Widjoyono
Commissioner
Hambra
Commissioner
Sigit Widyawan
Independent Commissioner
Independent
During 2015, the Board of Commissioners regularly hold meetings, both internal meeting of the Board of
Commissioners and joint meetings of the Board of Commissioners with the Directors.
57
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
Position
Number of
Meetings
Can Be Attended
Number of
Meetings
Attended
Percentage
Attendance (%)
Refly Harun *
President Commissioner/
Independent Commissioner
14
13
93
Akhmad Syakhroza
Commissioner
16
15
94
Commissioner
16
10
63
Taufik Widjoyono *
Commissioner
14
11
79
Hambra *
Commissioner
14
64
Sigit Widyawan *
Independent Commissioner
14
13
93
Agoes Widjanarko **
President Commissioner
100
Ibnu Purna **
Commissioner
100
Independent Commissioner
100
Independent Commissioner
100
To support the implementation of supervisory duties, the Board of Commissioners is assisted by the Committees
established and who are responsible to the Board of Commissioners. The Committees are the Audit Committee and
Investment and Business Risk Committee.
Audit Committee
The Committee established by the Board of Commissioners to assist the Board of Commissioners to fulfill its duties and
responsibilities in assessing the effectiveness of internal control systems, the effectiveness of the duty implementation of
external and internal auditors, as well as in reviewing and approving all of the information and proposals prepared and
submitted by other parties such as the Financial and Non-Financial Statements, as well as the Companys Annual Report.
58
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
The Companys Audit Committee was established through the Decision of the Board
of Commissioners that consists of 1 (one) Committee Chairman as well as member
and 2 (two) Committees members. In implementing its duties, the Audit Committee is
responsible to the Board of Commissioners.
Audit Committee of Company in 2015 was assigned by Decree of the Board of
Commissioners No. KEP-022/I/2014 dated 30 January 2014 regarding the Reassignment of
Chairman and Member of Audit Committee of PT Jasa Marga (Persero) Tbk. Based on the
Decree, the membership composition of Audit Committee of the Company is as follows:
Composition of Audit Committee of Jasa Marga before Annual GMS 2015
Irjen. Polisi (Purn.) Drs. Michael Dendron Primanto, SH., MH.
Agita Widjajanto
Rustam Wahyudi
Related to the replacement and appointment of a new Independent Member of the Board
of Commissioners based on the resolutions of the Annual GMS for the Financial Year 2014
which was held on 18 March 2015, the composition of the Audit Committee in 2015 was
changed and reassigned with the Decree of the Board of Commissioners No. KEP-066/
IV/2015 dated 24 April 2015 on the Replacement of Chairman and Appointment as
Member of the Audit Committee of PT Jasa Marga (Persero) Tbk. Based on the decree, the
Audit Committee is as follows:
Sigit Widyawan
Agita Widjajanto
Rustam Wahyudi
59
Sustainability
Performance
Highlight
4.
5.
6.
7.
Sustainability
Performance 2015
Member
Eduard T. Pauner
Member
Chairman
Akhmad Syakhroza
Member
Nasikin Ahsanto
Member
Eduard T. Pauner
Member
Function of Nomination
1.
3.
Nasikin Ahsanto
Refly Harun
About Sustainability
Report 2015
2.
Akhmad Syakhroza
Remarks from
President Director
60
Remarks from
President
Commissioner
4.
5.
6.
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
c.
d.
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
2.
3.
Function of Remuneration
1.
2.
3.
4.
5.
6.
7.
Function of Risk
1.
4.
5.
6.
7.
8.
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
(RJPP)
Delivering the review of the realization of investment
plan of the Company which are included in the
Companys RJPP and RKAP for the Board of
Commissioners as suggestions, recommendations
and opinions of the Board of Commissioners to the
Board of Directors in reviewing RKAP and RJPP.
Delivering the review of the investment plan
submitted to the Board of Directors to the Board
of Commissioners, as inputs in providing advice,
recommendations, opinions and approval of the
Board of Commissioners to the Board of Directors in
the new investment.
Delivering the review of the Companys risk
management, which includes a variety of risks
faced by the Company, systems and strategies, as
well as the Companys risk management policy,
the Companys internal control, including policies,
methodologies and infrastructure, in cooperation
with the Division of Risk & Quality Management
Delivering the review of a various risk assessment
models used by the Company and implementation
of risk management, as inputs to the Board of
Commissioners in providing advice and opinions to
the Board of Directors for further improvement.
Monitoring and communicating the results
of the comformity evaluation of policies and
implementation of the Companys risk management,
as well as various potential risks faced by the
Company, as inputs to the Board of Commissioners
in providing advice and opinions to the Board
of Directors to review and improve policies and
implementation of the Companys risk management
and risk mitigation policies.
Preparing documents, information, material, analysis
and studies related to the implementation of
investment and risk management, as the material
of the Board of Commissioners in providing
recommendations, advice and opinions to the
Board of Directors in order to reduce and/or prevent
the Company from the cost overrun and improve
efficiency and effectiveness in toll road and non-toll
road investment.
Reviewing the feasibility of road toll and nontoll investment as well as the risks, related to the
accuracy of the traffic volume projection, land
acquisition, project financing and appropriate use of
technology and innovation and value engineering as
inputs to the Board of Commissioners in providing
advice and opinions to the Board of Directors prior to
toll road and non-toll road investment.
61
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Board of Directors
The Board of Directors is a corporate organ that is in
charge and responsible collectively to manage the
Company and implement GCG to all levels of organization.
In undertaking its duties, the Board of Directors is
responsible to the GMS. The responsibility of the Board of
Directors to GMS is part of the companys management
accountability commitment in accordance with the GCG
principles. The members of the Board of Directors are
appointed and dismissed by the General Meeting of
Shareholders (GMS)
The members of the Board of Directors are appointed and
dismissed by the General Meeting of Shareholders (GMS),
in which GMS shall be attended by the Shareholders of
Dwiwarna Series A and GMS resolutions are approved by
the Shareholders of Dwiwarna Series A.
In undertaking its duties and responsibilities, the Board of
Directors is referring tp the Articles of Association or the
internal provisions and prevailing rules and regulations.
The main duties of the Board of Directors are to:
Lead and manage the Company in accordance with
the Companys goals and objectives and always
strives to improve the Companys effieciency and
effectiveness.
Control, mantain and manage the Companys assets.
The Board of Directors is referring to the Work Guidelines
for the Board of Commissioners and Directors (Board
Manual). Board Manual comprises guidelines on work
procedures for the Board of Commissioners and Directors
and explanation on stages of activities in manners
that are well-structures, systematic, easily understood,
applicable consistently, and serving as reference for the
Board of Commissioners and Directors in carrying out
each of their duties.
Remarks from
President Director
About Sustainability
Report 2015
62
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Position
Basis of Appointment
Adityawarman
President Director
Hasanudin
Operation Director
Business Development
Director
Reynaldi Hermansjah
Finance Director
Position
Basis of Appointment
Adityawarman
President Director
Christantio Prihambodo
Director
Hasanudin
Director
Reynaldi Hermansjah
Director/Independent Director
Director
Director
63
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
No.
Name
Position
Total Attended
Meetings
Percentage
1.
Adityawarman
Direktur Utama
47
100
2.
Christantio Prihambodo *
Direktur Operasi
36
100
3.
Hasanudin
47
96
4.
Reynaldi Hermansjah
Direktur Keuangan
47
94
5.
47
94
6.
36
32
7.
100
Average
96
* Become the Board of Directors member of Jasa Marga since 18 Maarch 2015
** Quit as the Board of Directors member of Jasa Marga since 22 January 2015
Note:
Absenteeism of the Board of Directors members in the meeting was caused by on leave duty of the members
outside the town or attended important event/meeting that can not be represented.
Difference in Number of Meetings Attended is due to the difference between the period of position as the Board of
Directors member.
64
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
As part of the support for the prevention and repression of corruption, Jasa
Marga has undertaken various initiatives of GCG implementation, whether
conducted independently or assisted by independent parties in achieving
sustainable corporate governance.
65
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
66
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Whistleblowing System
The Company is committed to make sure the business
management activities are carried out with prudence and
based on the principles of Good Corporate Governance
(GCG) and continues to work on improving GCG practices
that has been implemented.
In line with the Companys commitment to the prevention
of corruption and gratification handling, Jasa Marga has
provided a platform or media to prevent actions of Jasa
Marga employees indicated as part of the violation to
the internal rules and prevailing rules and regulations.
The reporting media on the violation actions is stated in
the Decision of the Board of Directors of PT Jasa Marga
(Persero) Tbk. No. 09/KPTS/2013 dated 16 January 2013
concerning the Whistleblowing System Guidelines of PT
Jasa Marga (Persero) Tbk.
Whistleblowing System is a system that manages
reporting/disclosures of illegal conducts, and unethical/
improper conducts in confidential, anonymous and
independent manners to be used in optimizing the roles
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
67
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Risk Management
Implementation
The Companys business concerning the toll road business
management, is a big investment with long term return
and has high uncertainty during its development and
operations period. With such business characteristics, the
Company realizes that the toll road management business
is inseparable with the risks that might rise, so it needs
professional risk management. The main function of risk
management is to identify all key risks, measure these
risks and manage the risk management system.
Jasa Marga defined risk as the possibility of corporate
loss, that was caused by the internal or external factors
that negatively affect the achievement of the corporate
goals. The Corporate goals in managing the financial
risk is to achieve proper balance between risk and return
and minimize the effects caused by the decreasing
performance of the Company both from the financial and
operations. In accordance with its business characteristics,
Jasa Marga takes high attention to the main risks that
are divided into four risks including: 1.) Development Risk;
2.) Operation Risk; 3.) Financial Risk; 4.) Human Resources
and Other Risks.
68
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
(G4-56)
Code of Ethics
Good relationship with stakeholders and improvement
in values of Shareholders in the long term can only be
achieved through business integrity in every business
activities of the Company. Therefore, Jasa Marga has
stipulated some policies concerning the corporate ethics
in interacting and running the business. Jasa Marga strives
to implement the best ethics standard in undertaking its
business activities in accordance with its Vision, Mission,
and culture owned through the implementation of
Business Ethics and Work Ethics.(G4-56)
The Company has Code of Conduct that comprises of
Business Ethics and Work Ethics since 2010 as basis in
undertaking duties for all levels of Management and Jasa
Marga employees. As part of the Companys commitment
in improving the quality of GCG implementation, Jasa
Marga has revised and renew the Code of Conduct,
through the decision of the Board of Directors No. 175/
KPTS/2013 dated 17 December 2013 concerning Code of
Conduct.
Code of Conduct of the Company is applied to all Jasa
Marga employees, subsidiaries and affiliated under the
control, shareholders (investor) and all stakeholders or
business partners who conduct business transations with
Jasa Marga and also serves as the basis in the decision
making process.
Website
Pocket book
Banner
Buletin
Commitment statement that is signed together,
duplicated and framed as well as distributed to all
Work Units and Branches
Jingle
Advertisement in the newspaper
69
Sustainability
Performance
Highlight
70
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Corporate Culture
The practice of good corporate governance will be successfully implemented if it is supported by
a strong corporate culture. This, because the Corporate Culture is the values and philosophies that
have been agreed and believed by all employees and the Companys management as a basis and
reference for Jasa Marga in achieving the goals of Companys establishment.
Cultural internalization approach is done through intervention at all three aspects, namely leadership,
systems and employees. With this approach, culture of Jasa Marga in addition to written policies
and procedures, has also become a discipline (soft skills) practiced by the Board of Commissioners,
Directors and employees in the implementation of their daily work.
The Company developed corporate culture through implementation of Jasa Marga Values that is
conducted in planned so that all employees can actualize behavior that is based on the values as
follows:
Value
definition
description
Distribution and socialization of values are conducted through internal and external website of the
Company, slideshow of values in every training or meeting, banner display in strategic places in the
Company. Initiatives have been taken by the Company concerning with the socialization of Corporate
Values (Corporate Culture as follows:
1. Obligation to state Corporate Values in the procurement document in the Company and when
conducting aanwijzing (briefing meeting).
2. Evaluate the Corporate Vision, Mission, and Values to all work units and branches, Evaluation
covers the evaluation of understanding towards Vision, Mission and Values as well as evaluation
towards socialization effectiveness of Vision, Mission and Values.
71
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
Stakeholders
Management
Jasa Marga realizes the existence of stakeholders as
having influence and be influenced by the achievement
of Companys objectives, as well as have different
expectations and interests in every operation area. The
Company hopes with interaction and positive relationship
can provide mutual benefit between the Company and
stakeholders to achieve business success in long term.
Therefore, Jasa Marga then prepared the relationship
and engagement framework of stakeholders in the
management of the Company. The Company strives to
identify various stakeholders and group it into 8 groups of
stakeholders, as follows:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Shareholders,
Creditor,
Government, both Central or Region, including
Institution within,
Employees,
Customers/Toll Road Users,
Competitors,
Business Partners/Supplierrs/Contractors,
Public Community and institutions,
Mass Media
72
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Identification
Base
Main Topic
Stakeholders Expectation
Interaction Approach
Customers
Dependency
Customer complain
management
Customer service
center
Shareholders and
Investors
Responsibility,
Influence
Responsibility of
the Companys
performance during
one year
Report of operations,
financial and social
performances of the
Company.
GMS
Investor road shows
Investor gathering
Project visit
Public Expose
Government/
Regulator
Influence
Payment of the
Companys obligations
to the State.
Discussion and input
concerning program
and activity plan of the
Company.
Employees
Dependency
Work agreement
between the
Companys
management with
employees
Employment matters
settlement
Opportunity for
competency
improvement and
career
Business Partner/
Contractor (Vendor)
Influence
Procurement of
product and services
in accordance with the
Companys needs.
Business partner
performance.
73
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Stakeholders
74
Identification
Base
Main Topic
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Stakeholders Expectation
Interaction Approach
Creditor
Responsibility
Information
availability and
responsiility of the
construction project
implementation/
facilities managed by
Jasa Marga.
Community/Non
Profit Organization
Responsibility,
Influence
Public economic
empowerment.
Improvement of
publics quality of life.
Mass Media
Influence
Constructive
relationship that
give mutual benefit
between the needs of
news source with Jasa
Marga as the party
who needs media.
Competitor
Influence
Healthy competition
in concession tender
process.
Joint Forum.
Involvement in association.
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Supply Chain
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
(G4-12)
75
ENSURING SUSTAINABILITY OF
ECONOMIC GROWTH
1
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
78
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Economic Performance
Achievement
The Companys commitment
to continuesly maintain
the position of Jasa Marga
as leader in Indonesia toll
road industry by presenting
a toll road management
increasingly better quality.
This is proven by the
achievement of operational
performance that showed
improvement as expected by
the Company.
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
79
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
(in Rp Miliar)
Description
2014
II
7.227,79
7.630,68
Construction Revenues
1.946,03
2.217,56
9.173,82
9.848,24
1.954,39
1.649,71
Payment to Employees
1.288,70
1.585,76
313,04
294,22
Payment of Tax
702,10
1.015,08
1.117,38
1.172,06
537,10
491,20
5.912,72
6.208,03
80
2015
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Contribution to the
State
As form of a direct contribution to the state as one of
SOEs, including the Non-Tax State Revenue (PNPB) and
various types of taxes in accordance with prevailing
rules and regulations. The tax payment paid to the
state treasury for 2015 reached Rp1,015.08 billion, an
increase of 44.58% compared to the tax payment in 2014
amounted to Rp702.10 billion.
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
81
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
84
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Application
1. Adding the number of GTO Entrance, Toll Gate Exit and GTO E-Toll
2. Installing CCTV, RTMS, TCT, ALB, magazine train at the toll gates
3. Improving toll road facilities
85
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
Branch
2014
86
2015
1.
Surabaya Gempol
124
20
2.
284
3.
Branch Jagorawi
226
248
4.
Branch Palikanci
678
104
5.
Branch Jakarta-Cikampek
284
451
Purbaleunyi
159
Semarang
83
Belmera
Jakarta Tangerang
172
217
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Safety Assurance of
Road Users
1.364,54
2014
1.374,64
2015
87
Sustainability
Performance
Highlight
Sustainability
Performance 2015
14080
JASA MARGA TRAFFIC INFORMATION CENTER
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
www.jasamarga.com
100.530
As a means of providing services information that
support the security for the customer, Jasa Marga
has an information center, namely Jasa Marga Traffic
Information Center (JMTIC) which is a medium of
communication for the toll road users. JMTIC will record
and follow up questions and complaints from the toll road
users.
Product information services provided through JMTIC can
be accessed by the public society, especially the toll road
users through 4 channels of media, as follows:
2014
161.105
2015
1. Website: www.jasamarga.com
As a public company, the Company is challenged to
continue to improve its positive image. In addition,
the demand of corporate disclosures that is fast,
precise and accurate is one of the characteristics
88
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
1
Customer
(Toll Road Users)
Finish
Management
24
Complain
Inputs
Branch
3
Help Inquiries
duty officer/shift
manager
Customer
Services
CCTV
LAN Chat
RTMS
89
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
Status
1.
Providing Information
2.
2014
2,548
1.775
12,580
5.429
3.
Asking Information
593,158
492.379
4.
Complaints/Grievances
1,049
568
5.
Suggestion
104
63
609,439
500.214
TOTAL
Survey of Customer
Satisfaction
The Company has a high commitment to fulfill the
responsibility to the toll road users as consumers or
customers. One of them through Customer Satisfaction
Survey that is regularly conducted every year.
Customer satisfaction survey carried out by using
a questionnaire to the respondent. The survey was
conducted by measuring perceptions of stakeholders on
the quality of services and other information, among
others:
90
2015
3.
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
2.
3.
4.
5.
6.
91
SYNERGY IN ENVIRONMENTAL
MANAGEMENT
1
Energy Consumption
Energy Saving
Water Usage
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
94
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
95
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Management/
Employees aware of
their obligation to
abide by the laws,
regulations, and
EMS concept
FRAMEWORK
Formulation of
Policies, Guidelines
and Regulations
Formulation of
Organization
Formulation of
Procedures and
Work Instructions
(form)
GOALS
EMS program
kick-off
Formulation of
training manual
and procedures
Team formation
Environmental
identification
Socialization
Program
development
Trial run
Preparation of
human resources
with EMS
competence
Benchmarking
2013
2014
HABIT
DISCIPLINE
EMS implementation
according to the
regulations with
supervision
EMS implementation
Quick and accurate
reporting
Review of policies
2015
CULTURE
EMS becomes a
necessity of the
Company, its
employees, and
is acted upon
critically and fully
responsibly
Reidentification of
environment
Systems enhancement
Periodic audit program
Periodic inspection
Reward and
punishment
Comprehensive and
timely reporting
Periodic inspection
program
ISO 14000
certification
2016
EMS becomes a
necessity of the
Company, its
employees, and
is acted upon
critically and fully
responsibly
2017
Jasa Marga implement the Environmental Management Program and Environmental Monitoring as the companys
commitment to preserving the environment. Implementation of the program is tailored to the recommendation of
the environmental management document (Amdal or UKL-UPL) on any toll road construction projects that are always
preceded by the implementation of the AMDAL or UKL-UPL.
96
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Energy Consumption
Utilization of energy used to support operational activities. Jasa Margas operational activities cannot be
separated from the use of direct energy or indirect energy. Direct energy use of primary energy sources consist of
diesel and petrol (premium and pertamax). Both types of energy sources are used as energy sources of operational
vehicles and vehicles transporting material toll road. All operational vehicles use fuel pertamax, in accordance with
the Ministry of ESDM (Energy and Mineral Resources), that for SOEs shall use non-subsidized fuel. While heavy
equipment, generators, etc. use diesel fuel.
The Company realizes that the source of energy used in the process of operational management of toll roads, is
generally a non-renewable energy source. Therefore, on an ongoing basis Jasa Marga continues to make efforts
to reduce energy consumption by improving the efficiency and seek alternative sources of renewable energy. The
following information data of the use of primary energy sources.
The Use of Primary Energy Sources (The Company and Subsidiaries) (G4-EN3)
Source of Energy
Unit
2014
2015
Solar
liter
341.635,00
21.325,75
Premium
liter
333.445,56
392.882,76
Pertamax
liter
572.776,52
1.137.201,34
Dex
liter
263.959,00
970.837,50
Total
liter
1.511.816,08
2.522.247,35
To the use of primary energy sources, the Company has made the conversion calculation of energy used and the
CO2 emissions produced. The following is the data conversion of energy used and CO2 emissions produced.
Energy Conversion (The Company and Subsidiaries) (G4-EN15)
Source of Energy
Energy Conversion
2014
2015
Solar
GJ
38,2
2,385
Premium
GJ
329,1
387,76
Pertamax
GJ
47,7
94,7
Dex
GJ
20,6
75,77
Total
GJ
210,0
560,615
Emisi CO2
2014
2015
Solar
kg eq CO2
911.516,3
56.910,11
Premium
kg eq CO
809.072,3
953.284,34
Pertamax
kg eq CO
1.286.169,7
2.553.464,79
Dex
kg eq CO2
559.819,2
2.059.101,98
Total
kg eq CO2
3.645.266,4
5.622.761,22
97
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
In the operations management of toll roads, besides using indirect energy , the Company also utilizes indirect energy.
The indirect energy is electrical energy supplied by PLN. The utilization of this energy is to meet the needs of head office,
branch offices, toll gates lighting and lighting around the operational facility.
During 2015, the use of electric energy reached 50,007.16 MWh or equivalent to 180,025,77 gigajoule, while the
electrical energy consumption in 2014 amounted to 47,988.66 MWh or equivalent to 172,759.19 gigajoule. The
following is the data of electrical energy consumption.
Electrical Energy Consumption (The Company and Subsidiaries)
Information
PLN Electricity
Unit
KWh
GJ
2014
Electrical Energy
Saving
2015
50.007.156,85
47.988.662,79
2.018.494,06
180.025,77
172.759,19
7.266,58
Energy Saving
The Company realizes that the need for raw materials in the form of non-renewable energy sources cannot be replaced
in this reporting period. However, to keep contributing to the environment, Jasa Marga seeks earnestly in managing
energy resources so as effectively and efficiently. Some electrical energy saving initiatives undertaken includes:(G4-EN6)
1.
2.
3.
4.
The use of street light (PJU) using LEDs, for electrical energy savings of 3,162 places.
The replacement program of energy saving of AC and temperature setting of AC in accordance with the provision of
the company and the policy to turn off the unused room lights.
Green Building Concept
Jasa Marga office building area newly designed to reduce energy use by up to 30%. Where the work space can
receive external light/solar maximum, as well as using the air conditioner with the latest technology environmentally
friendly and more energy efficient.
The use initiatives of LED lights on the PJU, has contributed significantly in saving electrical energy consumption. While
the electrical energy saving during 2015 amounted to 2,018.49 MWh or 7,266.58 GJ a year.
LED JPU Light and Solar Cell at Jasa Marga Toll Road
Toll Road Section
Jagorawi
LED Light
2014
2015
339
543
Dalam Kota-Bandara
43
Jakarta-Tangerang
Jakarta-Cikampek
382
JLJ
540
Purbaleunyi
Palikanci
780
120
Semarang
Surabaya-Gempol
Belmera n.a
98
306
95
740
1.295
100
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
99
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
SO2
NO2
H2S
NH3
HC
Pb
O3
Dust
30.000
900
400
0,2
17
160
235
230
1,11
43,97
16,6
0,001
0,14
0,22
16,3
85,65
Semarang
8.475,58
7,223
4,64
0,00458
0,12
257
Jagorawi
6.649,75
268,545
155,915
123,75
206,21
6301
64
150
157
227
6.666,06
311,56
180,19
5,94
0,07
130,44
0,33
92,19
205,25
17
154,35
72,22
143
653,7
16,2
37,2
3,13
95,5
11,4
0,008
0,406
0,118
0,346
1.0097
265,5
163,5
138
228,5
Palikanci
Jakarta-Tangerang
Jakarta-Cikampek
Belmera
Purbaleunyi
Surabaya - Gempol
CTC
100
CO
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Water Usage
Water needs in the operational activities of Jasa Marga, generally used for the purpose of employees to the needs of
Household Office (RTK). Water use is valid for the entire headquarters, branches and operating units. Meeting water
needs in Jasa Marga obtained from PDAM and ground wells. Associated with the use of water from ground wells, Jasa
Marga conduct surveillance and monitoring to ensure the collection and use of water does not interfere with the water
source. The following data on the use of water based on its source.
Unit
PDAM
m3
2014
2015
263.575,12
16.059.545
m3
524.975,45
Rupiah
57.721.359
Ground Wells
101
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
(G4-EC2)
The Company realizes that the extreme climate change impacted the operational activities of Jasa Marga.
Therefore, the Company initiated the efforts to lower the negative impact on the operational activities and
services of tollroad. The impacts arise due to the damage of toll road facilities caused by flood with high rain
intensity and erosion will interrupt the traffic in the toll road. Jasa Marga has performed mitigation to the climate
change by building additional construction so that the toll road managed is prevented from the risk of damage,
even perform basic repair to damage caused by extreme weather. Here is the weather effect on road conditions
managed by Jasa Marga.
Toll Road Section
CTC
Handling
Dredging waste/mud and normalization of Cipinang river 2x a year (before and
after the rainy season);
Replacement of Submersible Pump
Normalization of Cross Drain and River
Description
Flood Management
Making the drainage system of the toll roads with the following details:
1. Culvert (pipe culvert) = 12,127.48 m2
2. Culvert (box culvert)= 1,620.45 m2
3. Channel of river stone= 21,175.00 m2
4. Channel of open ground = 16,334.00 m2
5. Dike land= 110.00 m2
Jagorawi
Flood Management
Anticipation a puddle on the toll road that has been done is as follows:
1. Covering the ex scraping material up to good condition
2. Creating the water strap/sucked up to good condition
3. Creating the strap water and covered by soil up to good condition
4. Creating the strap water/sucked/drain cleaning up to good condition
5. has not been handled, so the widening project still unfinished
Jakarta - Cikampek
Jakarta - Tangerang
Palikanci
Purbaleunyi
102
Trees planting at some toll road sections and through CSR with the Environmental
Development Program
Dredging of drainage channels
Box culvert repair
Normalization of drain, Construction and Repair of Drain Side On Purbaleunyi Toll
Road
Planting of Trees and Ornamental Plants
Trees planting to absorb the gas concentration of air pollution
Reforestation
Flood Management
Reforestation
Flood Management
Air pollution
Surabaya
Regulate the traffic along the toll roads by doing a temporary stop to large
tonnage car from Silver and Dupak entrance starting at 16.00 to 18.00
Addition of extra toll gates that often have traffic jam such as Sidoarjo GT, Waru
GT
Measurement of air quality along the toll roads directly adjacent to residential
area
Semarang
Flood Management
Belmera
Drain cleaning
Flood Management
Air pollution
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Jagorawi
Type of Trees
Location of Planting
Median Bogor KM 40+200 - 43+400
KM 7+000 - 14+500 A
KM 36+800 A
KM 32+200 B
Semarang
Belmera
Along the side of Toll Road, KM 8A, The deli River Side STA 2
KM 0+00 - KM 37+00
Purbaleunyi
Palikanci
Cawang- TomangCengkareng
SurabayaGempol
103
Employee Profile
Employees Turnover
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Integratedly and thoroughly, Jasa Marga has conducted Human Capital Transformation
as part of the Companys organization transformation. The transformation provides a new
paradigm that Human Resources (HR) as human capital, therefore the Company places HR
as the subject that shall be well managed to improve the long term business performance
sustainably.
Development Stages of Human Capital of Jasa Marga
106
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Jasa Marga has developed competency based human resources management with 9 (Nine) models of Human Capital
Strategic System Process as stated in the Directors Decree No. 39/KPTS/2014 dated March 3, 2014, that consists of
Organization Design, Employees Recruitment and Selection, Training and Development, Performance Management,
Remuneration System, Career and Talent Management, Industrial Relationship and Integrated Post-Employment
Management. The system is supported with Information Technology as seen in the graph below:
BUSINESS PERFORMANCE
SATISFACATION AND EMPLOYMENT TIE-UP
Performance
Management
Training and
Development
COST
CONGRUENCE
COMPETENCE
Career
Management
COMMITMENT
MANPOWER ENVIRONMENT
Post-employee
Management
INFORMATION TECHNOLOGY
VISION & MISSION
ORGANISATION DESIGN
VALUES &
PARADISM
1.
2.
3.
4.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Competence
Congruence
Commitment
Cost
Organization Design
Recruitment & Employment Selection
Training & Development
Performance Management
Remuneration
Carier Management
Industrial Relation
Post Employment Management
Administration and Services
107
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
Employee Profile
Total permanent employees in the Parent Company in 2015 reached 4,561 employees, decreased
by 2.72% compared with the total permanent employees in 2014. Total consolidated employees
in Parent and Subsidiaries in 2015 increased by 9.1% comared to 2014 due to new toll section
operated and the establishment of subsidiary, PT Jasa Layanan Operasi. Below is the composition
of employees based on education level, gender, age, and function respectively. (G4-10)(G4-LA12)
Employees Composition Based on Education
2014
Education
Parent
Subsidiary
2015
Total
(person)
Proportion
(%)
Parent
0.0
Subsidiary
Total
(person)
Proportion
(%)
0.0
S3
S2
86
10
96
1.1
106
109
1.2
S1
464
318
782
9.3
1.307
316
1.623
17.7
Diploma
13
111
124
1.5
92
331
423
4.6
SLTA
4.067
3.224
7.291
86.7
3.004
3.948
6.954
75.8
SLTP
23
43
66
0.8
21
21
0.2
SD
38
10
48
0.6
30
10
40
0.4
4.692
3.716
8.408
100
4.561
4.608
9.171
100
TOTAL
Parent
2015
Subsidiary
Total
(person)
Proportion
(%)
Parent
Total
(person)
Subsidiary
Proportion
(%)
Operasional
3.222
3.298
6.520
77.5
2.842
4.074
6.916
75,4
Non
Operasional
1.470
418
1.888
22.5
1.719
534
2.253
24,6
4.692
3.716
8.408
100.0
4.561
4.608
9.169
100
108
Parent
2015
Subsidiary
Total
(person)
Proportion
(%)
Parent
Subsidiary
Total
(person)
Proportion
(%)
Laki-Laki
3.661
3.039
6.700
79.7
3.515
3.558
7.073
77,1
Perempuan
1.031
677
1.708
20.3
1.046
1.050
2.096
22,9
4.692
3.716
8.408
100
4.561
4.608
9.169
100
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Parent
2015
Subsidiary
Total
(person)
Proportion
(%)
Parent
Subsidiary
Total
(person)
Proportion
(%)
25
16
1.272
1.288
15.3
58
2.542
2.600
28,4
26-30
91
1.156
1.247
14.8
118
903
1.021
11,1
31-35
185
379
564
6.7
105
300
405
4,4
36-40
915
166
1.081
12.8
688
227
915
10,0
41-45
1.077
318
1.395
16.6
1.049
314
1.365
14,9
46-50
1.383
245
1.628
19.4
1.304
198
1.502
16,4
51
1.025
180
1.205
14.3
1.239
124
1.363
14,9
4.692
3.716
8.408
100
4.561
4.608
9.169
100
Assurance of Employees
Welfare
Jasa Marga ensures the employees welfare by nsure the
compensation of minimum work in accordance with
the provisions of regulations, ensure appropriate career
development based on performance, facilitating freedom
of association, as well as the fulfillment of other rights.
Employees Remuneration
To ensure attractive remuneration, competitive to
maintain the relationship and to improve motivation
of employees in performing better, then in 2014,
the Company conducted employees remuneraton
restructuring. The determination of employees
remuneration by determining the market based of salary
structure, in addition the salary increase and performance
incentives based on the employees prformance
achievement.
The changes of employees remuneration was taken from
the term of office based with table system to performance
based by determining the market based salary structure,
and taking into account the compliance on the prevailing
rules and regulations. The annual salary increase and
incentive are given based on the employees performance.
The employees remuneration is stipulated in Directors
Decree No. 99/ KPTS/2014 concerning Remuneration
Group and Component and No. 122.1/KPTS/2014
concerning Monthly Compensation of Permanent
Employees.
109
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Permanent
Employees
Uniforms
Official Residence*
Legal Protection
Jamsostek
Health Facility
Career Opportunities: Formation, Promotion, Transfer, Development & Training and Third Party Scholarship
V* (*only training)
Employees Leave, Pregnancy Leave, Sick Leave, Leave for Important Reason, Religion, and Long Break
v (except long
break)
2.
110
Health Insurance
As part of the Companys support on National Health
Insurance implemented by the Government through
Presidential Regulation Number 12 year 2013 and
Ammendment Number 111 year 2013 concerning
Health Insurance, since April 2015 the Company
has paid the premi of BPJS Health for employees
and their families as well as for pensioners and their
families. In addition to health insurance benefit
through BPJS Health, the Comapny also provides
benefits in the form of health facilities for employees
and pensioners and their families as stated in the
Companys regulations.
Company
Profile
Jasa Marga
Governance
4.
5.
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Post-Employment Program
This program is given to employees in which they
get benefits when they stop working at the normal
retirement age by receiving 24 x PhDA, while
employees who stop at retirement age and prior
to entering the retirement age will get benefits
proportionately according to the rules of the
Company.
Jaminan Hari Tua (JHT) Program BPJS Employment
The Company registers all employees into the Pension
Program of BPJS Employment. The contribution to
JHT is calculated based on the proportion of income
paid at amount 2% by the employee and 3.7% by
the Company.
Pension Plan
JasaMargas employees participate in the Fixed
Benefit Pension Plan (Program PensiunManfaatPasti/
PPMP) and Fixed Contribution Pension Plan (Program
PensiunIuranPasti/PPIP). The PPMP program is
organized by JasaMarga Pension Fund (DPJM) which
was established by the Company. The PPMP program
is provided to all employees who began working in
the Company prior to July 1, 2014. While the PPIP
program managed by the Financial Institutions
Pension Fund (DPLK) are participated by all
employees who began working at the Company since
July 01, 2014.
2.
Post-Employment Program
This program is given to employees in which they
get benefits when they stop working at the normal
retirement age by receiving 24 x PhDA, while
employees who stop at retirement age and prior
to entering the retirement age will get benefits
proportionately according to the rules of the
Company.
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
3.
4.
Health Insurance
The benefits of health cover are in the form of health
facilities that will be received by retirees as stated in
the Company rules. With these benefits, the retirees
will feel comfort about medical expenses that they
need any time As part of the Companys support
on National Health Insurance implemented by the
Government through Presidential Regulation Number
12 year 2013 and Ammendment Number 111 year
2013 concerning Health Insurance, since April 2015
the Company has paid the premi of BPJS Health for
employees and their families as well as for pensioners
and their families. In addition to health insurance
benefit through BPJS Health, the Comapny also
provides benefits in the form of health facilities for
employees and pensioners and their families as stated
in the Companys regulations.
111
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
Total
Participant
Total
Program
Total Days
Person
Total
Participant
5.006
2026
243
4.321
1.651
209
336
75
24
443
55
4.519
1908
60
15.287
1088
30
Related Business
270
79
18
162
19
11
886
490
21
1.249
745
53
7.890
6546
295
11.501
9.963
325
18.907
11.124
665
13.525
639
Corporate Enabler
Highway and Traffic Engineering
Leadership and Culture
Total Days
Person
2015
32.963
Total
Program
Gender Equality
The policy in terms of working opportunities in the Company, is taken selectively and open, with no
discrimination (gender, race, religion). For employees career management including the employees
placement and promotion/rotation by taking into account the Employees performance achievement,
ability and competency. The career management system as stated in Collective Work Aggreement (PKB) by
the management and Employee Union.
In addition, the Company provides opportunities for employees with physical disability of hand or leg
motoric function by fulfilling the position requirement on expert functional and staff functional position
group.
112
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
2014
Training Type
Male
2015
Female
Male
Operational
1.258
202
Non Operational
5.565
2.890
Safety
425
94
7.248
3.186
Total
Protection of
Association Freedom
In an effort to create and maintain harmony between the
company and the employees, the Management is always
attentive and committed to comply with labor laws, issued
by the government. As one ofcommitments of JasaMarga
is to give freedom to employees to organize themselves
through the JasaMarga Employee Union (hereinafter
called SKJM) which was established in 1999 whose
members are all employees of JasaMarga. (G4-DMA)
The harmonious relationship between management and
employee union is needed to create a conducive working
atmosphere in order to achieve the common goal, namely
the progress of the Company and welfare of employees.
On regular basis of every two years, the Company
together with SKJM communicate in Joint Insitution
(LKS) Bipartit that was established through joint decition
between the Companys President Director and Chariman
of SKJM Central Management Board to discuss and
evaluate the agreement together as stated in Collective
Employees Turnover
Female
9.418
4.107
13.525
(G4-LA1)
To keep the turnover rate of employees, the Company provides equal opportunites to the entire employees in developing
their carrier path and competitive remuneration package in the form of benefits and services received by the employees.
So far, the employee turnover rate of JasaMarga is very small.
Employees Turnover 2014-2015
Description
Total Employees
Total Resigned Employees
Percentage (%)
2014
2015
4.691
4.591
0,06
0,02
113
K3 Achievement
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
116
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
117
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Chairman
President Director
Company
Profile
Chairman
President Director
Secretary
General K3 Expert
Member
Member
(G4-LA6)
In 2015, the statistic figure of accident rate in Jasa Marga improved compared to previous year, in which no accident
that caused minor injury, serious injury, or death.
Branch
118
Minor Injury
2014
Serious Injury
2015
2014
Death
2015
2014
2015
Jagorawi
CTC
Semarang
Surabaya-Gempol
Belmera
Palikanci
Purbaleunyi
Jakarta-Tangerang
Jakarta-Cikampek
PT JLJ
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
Management of
Outsourcing Manpower
Human Rights
Protection
Employee Satisfaction
Survey
The Company regularly conduct surveys on employee
satisfaction, so that the Company canreceive direct
feedback from employees.Through this survey, it is
expected that eachemployeofJasaMarga may give his
or her views on various aspects that determine the level
of job satisfaction and can deliver advice and input to
the Management Services related with general issues
to improve level of satisfaction and productivity of
JasaMargasemployees.
In 2015, the result of Engagement Ratio Index (ERI) was
1.97, decreased compared to 2014 (ERI score = 2.17).
K3 Achievement
On February 2015, Semarang Branch received awards on
the compliance in reporting P2K3 acivities in the Company
for 2014 and Zero Accident Awards on its achievement of
K3 program implementation since January 1, 2011 until
November 30, 2014.
On August 2015, Jakarta Cikampek Branch and PT
Jalantol Lingkar Luar Jakarta recieved Zero Accident
Accident Awards on its achievement of K3 program
implementation without accident, since January 1, 2012
until December 31, 2014.
Occupational Health
and Safety Certification
As an effort to ensure the fulfillment of K3 requirement
by the Company in ensuring the effective K3, OHSAS
18001:2007 (Occupational Health & Safety Assessment
Series) certiication was taken integrated with ISO 9001
for all Branches starting from 2010 and renewed every 3
years. The certification data can be seen in Jasa Marga
Profile Chapter.
119
Pictu
re
: Prom
otion
for S
m
all Bu
sines
s par
tners
hip
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
122
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
Community
Welfare
The community economy empowerment is conducted through the implementation of Partnership and Community
Development Program (PKBL) of PT. Jasa Marga (Persero) Tbk. The PKBL unit was established based on the Directors
Decree No. 010/KPTS/1997, dated February 3, 1997 concerning the PKBL Unit as part of the compliance on Minister
of Finance of the Republic of Indonesia No. 316/KMK/1994, then amended with Minister of State Owned Enterprises
Regulation Number 05/MBU/2007 dated April 27, 2007 concerning Partnership Program of State Owned Enterprises with
Small Enterprises and Community Development Program (PKBL) as ammended with Minister of State Owned Enterprises
Regulation No.: PER-09/ MBU/07/2015 dated July 3, 2015 concerning Partnership and Community Development
Program of State Owned Enterprises.
The targets of the PKBL Units activities are small businesses, in this case the individual or entity businesses and
cooperatives that have maximum annual turnover of Rp500,000,000 (five hundred million rupiah) exclude the business
land and building, or have annual sales maximum of Rp2,500,000,000.00 (two billion five hundred million rupiah).
123
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
The provision of working capital loan to small and medium enterprises and business assisting to survive and
independent. The business assisting are taken through:
1. Education, training, internship, marketing, promotion and others related with the capacity improvement effort of
Partnership Program Partners.
2. The aid fund as explained in point a, was derived from Community Development Program fund allocation,
maximum of 20% (twenty percent) calculated from the disbursed Partnership Program fund of the current year.
The policies of Community Development Unit in the Company are taken through office networks comprise of Head
Office and 9 (Nine) branch offices with the distribution partnership region and total partners per 31 December 2015 and
31 December 2014 as follows:
Accumulation of Partners and Parternship Region 2014 and 2015
No
Head Office/Branch
(G4-SO1)
Partnership Region
1.
Head Office
2.
Jagorawi
3.
Jakarta-Cikampek
4.
2014
2015
9.149
9.149
993
1.053
1.361
1.413
Jakarta-Tangerang
1.082
1.115
5.
Cawang-Tomang-Cengkareng
1.117
1.174
6.
Purbaleunyi
1.288
1.349
7.
Surabaya-Gempol
East Java
2.264
2.312
8.
Semarang
Central Java
2.340
2.381
9.
Belmera
North Sumatera
1.530
1.577
10.
Palikanci
1.253
1.305
Partners
The implementation of Partnership Program (PK) in 2015, the Community Development Program has disbursed fund
amounted to Rp15,040,000,000,- that was absorbed by 451 partners (MB) spread throughout Jasa Marga Branches. The
business line carried out by the partners are various starting from Industry, Services, Trading, Plantation, Agriculture and
Poultry sector.
In addition to loan disbursement, Community Development also conducted monitoring to partners and billing on the
MB obligation, to be flowed again to society who in need. To support the partnership program disbursement, Community
Development also provides support in the form of training with various activities topics including bookeeping,
entrepreneurship and motivation. To assist in developing the partners, in addition to provide fund, Community
Development also provdes promotion to partners in the form of exhibition.
124
Company
Profile
Jasa Marga
Governance
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Improvement of
Community Life Quality
This refers to activities to empower and provide assistance
including the development of facilities and infrastructure
of communities in the operational area of Jasa Marga
(Persero) Tbk. Community Development Programs
are carried out to give benefits the community in the
operational areas of the Company. (G4-DMA)
5.
6.
7.
8.
Community
Welfare
(G4-EC7)(G4-EC8)
Assurance of
Occupational Health
and Safety
Qualified Human
Resources
Development
125
Sustainability
Performance
Highlight
Sustainability
Performance 2015
Remarks from
President
Commissioner
Remarks from
President Director
About Sustainability
Report 2015
Company
Profile
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4.
3.
Jasa Marga
Governance
5.
Ensuring Economic
Growth
Prioritize
Customer
Satisfaction
Synergy in
Environmental
Management
Qualified Human
Resources
Development
Assurance of
Occupational Health
and Safety
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